Hire the Best Business Managers
in Benin

Bonjour, Merci de consulter mon profil. Je m'appelle Fulgence (freelance 100 % TOP RATED PLUS sur Upwork). Je suis de langue maternelle française, je parle couramment le français et l'anglais et je suis certifié Upwork en service client. J'ai plus de 7 ans d'expérience dans le service client via Shopify, WooCommerce, Oberlo, AliExpress, Zendesk et Freshdesk. Je peux vous aider à fidéliser votre clientèle, à améliorer votre image de marque et à réduire votre charge de travail opérationnelle grâce à un service client irréprochable. 🔹 Ce que je fais pour vous Je m'occupe de l'ensemble de votre service client, en français et en anglais, sur tous les canaux : 📧 Assistance par e-mail / Gestion des tickets 💬 Chat en direct et assistance sur les réseaux sociaux 📞 Assistance téléphonique et relations clients 🛒 Service client e-commerce (avant et après-vente) 🔹 Mes compétences clés Expert en service client Spécialiste du support client Assistance par e-mail et chat Gestion CRM Traitement des commandes et remboursements Satisfaction et fidélisation de la clientèle Résolution des conflits Assistance multilingue (FR / EN) 🔹 Outils maîtrisés Zendesk Freshdesk Gorgias Shopify AliExpress Facebook et Instagram (messages clients) Google Workspace, divers CRM 🔹 Mon expérience ✔️ Plus de 7 ans d'expérience dans le service client et le commerce électronique ✔️ Collaboration avec plusieurs entreprises en tant qu'agent d'assistance et de vente ✔️ Habitué aux environnements exigeants et aux volumes élevés de demandes ✔️ Priorité à la qualité, à la rapidité et à la satisfaction client 🔹 Pourquoi me choisir ? ✅ Une communication claire et professionnelle ✅ Le respect scrupuleux des délais ✅ Une approche humaine et empathique ✅ La capacité à incarner votre marque en tant que membre à part entière de votre équipe 💡 Mon objectif : faire de chaque interaction avec un client une expérience positive. 📩 Contactez-moi dès maintenant, je réponds rapidement et serais ravie de discuter de votre projet. ----------------------------------------------------------------------------------------------------------- Hello, Thank you for visiting my profile. My name is Fulgence (100% TOP RATED PLUS freelancer on pwork). I am a native French speaker, fluent in French and English, and Upwork certified in customer service. I have over 7 years of experience in customer service via Shopify, WooCommerce, Oberlo, AliExpress, Zendesk, and Freshdesk. I can help you build customer loyalty, improve your brand image, and reduce your operational workload through impeccable customer service. 🔹 What I do for you I take care of all your customer support, in French and English, across all channels: 📧 Email Support / Ticket Support 💬 Live Chat & Social Media Support 📞 Phone Support & Customer Relations 🛒 E-commerce Customer Service (pre- and post-sales) 🔹 My key skills Customer Service Expert Customer Support Specialist Email & Chat Support CRM Management Order Processing & Refunds Customer Satisfaction & Retention Conflict Resolution Multilingual Support (FR / EN) 🔹 Tools mastered Zendesk Freshdesk Gorgias Shopify AliExpress Facebook & Instagram (customer messages) Google Workspace, various CRMs 🔹 My experience ✔️ Over 7 years of experience in customer service and e-commerce ✔️ Collaboration with several companies as a support and sales agent ✔️ Accustomed to demanding environments and high ticket volumes ✔️ Focus on quality, speed, and customer satisfaction 🔹 Why choose me? ✅ Clear and professional communication ✅ Strict adherence to deadlines ✅ Human and empathetic approach ✅ Ability to represent your brand as an internal member of your team 💡 My goal: to turn every customer interaction into a positive experience. 📩 Contact me now, I respond quickly and would be delighted to discuss your project.

Do you want to be the leading brand in your field? To be the one who is automatically thought of to fill a need in what you do? If you answered YES to these questions, then you are in the right place 👍 and I’m the one for you. I'm the one who will help you develop your visibility on social media, be the brand of reference and measure yourself against your competitors. My skills in Social Media Management range from the design of your graphic charter to the competitive intelligence through the development of a digital communication strategy. Entrusting me with the management of your visibility on social networks is to benefit from quality work, respect for your graphic charter, publications that capture attention but above all it is to BECOME INCONTROLLED 🤩. WHAT DO I PROPOSE TO YOU? - Digital communication strategy - Edition of the editorial calendar - Design of visuals - Writing of descriptive text - Page management - Interaction with subscribers - Continuous suggestions for improvement - Etc. I haven't introduced myself yet. So, WHO AM I? 🙂 Great passion for Digital, I studied Computer Science and followed many trainings on social networks management, Personal Branding, digital transformation, etc. I followed my trainings on OpenClassrooms, Google Academy as well as at the University of Virginia. I have over 5 years of experience in community and social media management. I have worked for: - Marketing companies; - Customer consultants; - IT companies; - A company selling luxury goods; - A beauty center; - etc. I’m cross-platform; that is, I work on multiple platforms at once. I’m as excellent on Facebook, Instagram, Twitter, LinkedIn as I’m on YouTube. To complete my tasks, I use creative and management tools like: - Canva and Photoshop to make visuals; - HootSuite, Facebook Business Manager and many others for planning and management; - MailChimp, Sendinblue or Zoho for mass mailing of newsletters. My other passion is reading and writing. I've been writing articles for businesses and individuals for several years now; this allows me to write engaging description texts. With the advent of SEO, I write occasional articles to improve the natural referencing of sites or blogs. I also do SEO audits of sites and give advice for improvements. I love using English language and have developed this linguistic culture through training and exchanges with English speakers. This has led me to offer translation services from French to English or vice versa to companies or individuals. Serious, dynamic and open-minded, I’m able to help you achieve your goals. 😊

🥇 𝗧𝗼𝗽 𝗥𝗮𝘁𝗲𝗱 𝗙𝗿𝗲𝗲𝗹𝗮𝗻𝗰𝗲𝗿 🏆 𝗕𝗲𝘀𝘁 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 ⭐ 𝟭𝟬𝟬% 𝗦𝗮𝘁𝗶𝘀𝗳𝗶𝗲𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 🏆 𝗙𝘂𝗹𝗹-𝗧𝗶𝗺𝗲 𝗳𝗿𝗲𝗲𝗹𝗮𝗻𝗰𝗲𝗿 📌 𝗢𝗽𝗲𝗻 𝘁𝗼 𝗕𝗼𝘁𝗵 𝗟𝗼𝗻𝗴-𝗧𝗲𝗿𝗺 𝗮𝗻𝗱 𝗦𝗵𝗼𝗿𝘁-𝗧𝗲𝗿𝗺 𝗣𝗿𝗼𝗷𝗲𝗰𝘁𝘀 📌 Need eye-catching design, more leads, stronger connections, and higher conversions? Then stop searching now. I help Founders, Agencies, Professionals and businesses grow with personal and corporate branding, precision-driven Lead Generation and data solutions, without wasting time. 🤝​Hello, Nice to meet you 🤝​ My name is Prosper, 𝐈 𝐚𝐦 𝐚 𝐅𝐫𝐞𝐧𝐜𝐡 𝐧𝐚𝐭𝐢𝐯𝐞 𝐬𝐩𝐞𝐚𝐤𝐞𝐫, 𝐛𝐮𝐭 𝐟𝐥𝐮𝐞𝐧𝐭 𝐢𝐧 𝐄𝐧𝐠𝐥𝐢𝐬𝐡. I'm a highly experienced and flexible Virtual Assistant with over four years of experience delivering exceptional remote support to clients in various sectors: ● SaaS ● E-commerce ● Car dealership ● Supplement brand ● Fitness and wellness ● Digital Marketing Agency 👉My Top Notch Skills include: ✔ Social Media Design ✔ Social Media Strategy ✔ Social Media Analytics ✔ Social Media Management ✔ Social Media Lead Generation ✔ Facebook & Instagram Ads ✔ Ecommerce Lead Generation ✔ Website Management l'm proficient with : Social Media : Facebook, Instagram, LinkedIn, YouTube, TikTok, Pinterest, Google My Business • Social Media Management : Content Creation : Story and Reels, Video Creation, Engaging Copywriting, Growing Organic Engagement/Followers • Social Media marketing : Business Page Setup, Ads Campaign Setup, Ads Campaign Management and Analytics • CMS : WordPress, Squarespace, Webflow, Shopify, System.io, Wix I also have proven experience in B2B & B2C virtual assistance : ✔ LinkedIn Lead Generation ✔ Web Research ✔ Google Search ✔ List Building ✔ Lead List ✔ Cold Email Outreach Lead Generation ✔ Prospect Lead List ✔ Collect Personal Email address ✔ Lead Collection By Social Media ✔ Lead Generation Management ✔ Lead Generation Analysis ✔ Lead Generation Follow-up 𝗧𝗢𝗢𝗟𝗦 𝗨𝗦𝗘𝗗: • Notion | Trello | Asana | SIack | Click Up • Google Drive | Dropbox | Wetransfer • Canva | Photoshop | Adobe Illustrator | Figma | Premiere Pro | Filmora • Buffer | Hootsuite | Later | Creator Studio | Planoly • WordPress | Webflow | Shopify | Squarespace | System.io | Wix | • Hubspot | Zoho | Klaviyo Let’s work together to move your business forward. Feel free to send me a message – I’m ready to help!

Hello there! My name is Enoc, and I am a French native speaker with a passion for languages, particularly English. I have been enamored with languages from a young age, immersing myself in English media such as books, music, video games, movies, and cartoons. Since 2008, I have been offering translation and interpretation services, building my expertise and honing my skills. I hold a Bachelor's degree in Communication Sciences and a Master's degree in Project & Quality Management. Following my studies, I worked in various capacities such as Marketing, Customer Service, and Communication for different organizations. My most recent employment was with a respected humanitarian organization, where I worked as a Communication Officer for their regional office in Benin, Africa. Returning to my passion for languages, I decided to become a full-time freelancer in 2018. I have since completed various tasks such as translation, transcreation, MTPE, transcription, proofreading, subtitling, and copywriting. As a specialist in English-French-English, German-French, and French copywriting, my focus is on providing high-quality work that enhances your credibility with your customers. I am flexible with my schedule, including weekends and evenings, and I am committed to delivering professional, accurate, and efficient linguistic services. If you are looking for reliable and exceptional services, I am the right person to get the job done. Thank you for your time, and I look forward to the opportunity to work with you!

🇫🇷 French Native | Fluent in English ⭐⭐⭐⭐⭐ Top 3% on Upwork. 7+ Years of Excellence. Zero Compromises. If you're looking for a freelancer who doesn't just do the job but owns the outcome — you've found him. My name is Herve, a French native and fluent English speaker, giving me a rare bilingual edge that consistently delivers value to clients across Europe, the US, and beyond. With over 5 years of hands-on professional experience and a degree in Business, Leadership & Marketing from the Van Duyse Entrepreneurial Leadership Institute, I combine strategic thinking with flawless execution — every single time. 💼 What I Bring to Your Business 🎯 Virtual Assistance & Customer Support (My Core Strength) This is where I excel and where your business will feel the difference immediately. I don't just answer tickets — I build trust between your brand and your customers. Expert command of Zendesk, Freshdesk, Live Chat & Gmail customer service ecosystems Airtight email management, inbox organization & scheduling that keeps your operations running smoothly Calm, professional, and solution-driven — even under high-volume pressure Bilingual support (French & English) — a powerful asset if you serve francophone markets 🌍 Language Services Premium French ↔ English translation with native-level fluency and cultural nuance — not just words, but meaning 🎥 Video Editing & Creative Design Adobe Photoshop & Premiere Pro — crafting visuals that stop the scroll and elevate your brand identity 📈 Digital Marketing & E-commerce Shopify store development and conversion optimization High-ROI ad campaigns across Facebook, Google & Snapchat 🏆 Why Clients Choose Me — And Keep Coming Back "I don't just complete tasks. I protect your brand, anticipate your needs, and deliver results that move the needle." ✅ Verified top 3% performer on Upwork ✅ Bilingual Advantage — Native French + fluent English, ready to serve dual markets ✅ Proven Results — Dozens of 5-star reviews from satisfied clients across industries ✅ Rock-Solid Confidentiality — Your data, your projects, handled with absolute discretion ✅ Fast, Reliable Delivery — Deadlines are not suggestions. I meet them, every time ✅ Proactive Communication — You'll never have to chase me for updates ✅ Excellence as a Standard — Good enough is never good enough for me 🚀 Ready to Elevate Your Business? Whether you need a reliable virtual assistant, a sharp customer support specialist, or a bilingual professional who can seamlessly bridge your French and English-speaking markets I'm ready to become your most valuable hire. Let's talk. Your next level starts here. 📩 Send me a message and let's build something great together. Herve

"Romario delivered great work as a digital marketing assistant and I enjoyed working with him. His communication was good and his skills were reasonably strong. I enjoyed working with him and we still working together" Stephane Remy As a Social Media Manager, i help companies to create and maintain their reputation, generate more customers and, of course, build customer loyalty. All this is done through personalized marketing strategies. I am an expert in Google Ads and Facebook Ads, content creation for social media. I am certified in + Google Ads Search Certification, + Google Ads Display Certification, + Google Ads Shopping Certification, + Google Ads Video Certification, Google Digital Marketing (in Africa) Certification, + Google Analytics. Moreover, I am professional translator. My translation services cover several fields at once such as : articles, websites, product descriptions, emails, training content, terms and conditions etc. Below is how I can help you : ✅ Facebook Ads, Google Ads ✅ Social media content creation ✅ Community management ✅ Pixel Facebook installation ✅ Copywriting ✅ Design & Branding: Photoshop, illustrator, canva ✅ Customer service Support ✅ Virtual Assistance ✅ All services English to French translation ✅ All services French to English translation ✅ YouTube account creation and optimization. ✅ Developing a YouTube channel. ✅ Telemarketing ✅ Landing page (Clickfunnel) I would be happy to work on your various projects. Contact me directly here on Upwork.