Hire the Best Business Managers
in Benin

Bonjour, Merci de consulter mon profil. Je m'appelle Fulgence (freelance 100 % TOP RATED PLUS sur Upwork). Je suis de langue maternelle française, je parle couramment le français et l'anglais et je suis certifié Upwork en service client. J'ai plus de 7 ans d'expérience dans le service client via Shopify, WooCommerce, Oberlo, AliExpress, Zendesk et Freshdesk. Je peux vous aider à fidéliser votre clientèle, à améliorer votre image de marque et à réduire votre charge de travail opérationnelle grâce à un service client irréprochable. 🔹 Ce que je fais pour vous Je m'occupe de l'ensemble de votre service client, en français et en anglais, sur tous les canaux : 📧 Assistance par e-mail / Gestion des tickets 💬 Chat en direct et assistance sur les réseaux sociaux 📞 Assistance téléphonique et relations clients 🛒 Service client e-commerce (avant et après-vente) 🔹 Mes compétences clés Expert en service client Spécialiste du support client Assistance par e-mail et chat Gestion CRM Traitement des commandes et remboursements Satisfaction et fidélisation de la clientèle Résolution des conflits Assistance multilingue (FR / EN) 🔹 Outils maîtrisés Zendesk Freshdesk Gorgias Shopify AliExpress Facebook et Instagram (messages clients) Google Workspace, divers CRM 🔹 Mon expérience ✔️ Plus de 7 ans d'expérience dans le service client et le commerce électronique ✔️ Collaboration avec plusieurs entreprises en tant qu'agent d'assistance et de vente ✔️ Habitué aux environnements exigeants et aux volumes élevés de demandes ✔️ Priorité à la qualité, à la rapidité et à la satisfaction client 🔹 Pourquoi me choisir ? ✅ Une communication claire et professionnelle ✅ Le respect scrupuleux des délais ✅ Une approche humaine et empathique ✅ La capacité à incarner votre marque en tant que membre à part entière de votre équipe 💡 Mon objectif : faire de chaque interaction avec un client une expérience positive. 📩 Contactez-moi dès maintenant, je réponds rapidement et serais ravie de discuter de votre projet. Je combine deux expertises complémentaires : l’acquisition payante sur Facebook et Instagram, et la gestion du service client pour les entreprises e-commerce et SaaS B2B. 📈 META ADS & GÉNÉRATION DE LEADS Je vous accompagne dans la création, la gestion et l’optimisation de campagnes Meta Ads orientées vers des résultats concrets : génération de leads, inscriptions, prises de rendez-vous, ventes et croissance de votre audience. Mon expérience comprend la gestion de comptes publicitaires comportant plus de 100 campagnes, avec des budgets quotidiens pouvant atteindre plusieurs milliers d’euros. Selon les campagnes présentées dans mon portfolio, j’ai notamment travaillé sur : • Des campagnes générant plusieurs centaines à plusieurs milliers d’inscriptions • Des coûts par résultat compris entre environ 1,69 € et 9,65 € sur certaines campagnes • Des campagnes de génération de prospects, de retargeting et de conversion • Des budgets allant de quelques dizaines à plusieurs milliers d’euros par jour • Des tests de différents scripts, angles publicitaires, audiences et créatifs Mes prestations Meta Ads : • Audit du compte publicitaire et du tunnel de conversion • Élaboration de la stratégie d’acquisition • Création et structuration des campagnes • Recherche et segmentation des audiences • Installation et vérification du Pixel Meta et du suivi des conversions • Rédaction des textes publicitaires • Tests A/B des audiences, créatifs, offres et messages • Optimisation du coût par lead et du coût d’acquisition • Retargeting et scaling des campagnes performantes • Analyse des indicateurs : CPL, CPA, CTR, CPM, ROAS et taux de conversion • Reporting clair et recommandations régulières

🇫🇷 French Native | Fluent in English ⭐⭐⭐⭐⭐ Top 3% on Upwork. 7+ Years of Excellence. Zero Compromises. If you're looking for a freelancer who doesn't just do the job but owns the outcome — you've found him. My name is Herve, a French native and fluent English speaker, giving me a rare bilingual edge that consistently delivers value to clients across Europe, the US, and beyond. With over 5 years of hands-on professional experience and a degree in Business, Leadership & Marketing from the Van Duyse Entrepreneurial Leadership Institute, I combine strategic thinking with flawless execution — every single time. 💼 What I Bring to Your Business 🎯 Virtual Assistance & Customer Support (My Core Strength) This is where I excel and where your business will feel the difference immediately. I don't just answer tickets — I build trust between your brand and your customers. Expert command of Zendesk, Freshdesk, Live Chat & Gmail customer service ecosystems Airtight email management, inbox organization & scheduling that keeps your operations running smoothly Calm, professional, and solution-driven — even under high-volume pressure Bilingual support (French & English) — a powerful asset if you serve francophone markets 🌍 Language Services Premium French ↔ English translation with native-level fluency and cultural nuance — not just words, but meaning 🎥 Video Editing & Creative Design Adobe Photoshop & Premiere Pro — crafting visuals that stop the scroll and elevate your brand identity 📈 Digital Marketing & E-commerce Shopify store development and conversion optimization High-ROI ad campaigns across Facebook, Google & Snapchat 🏆 Why Clients Choose Me — And Keep Coming Back "I don't just complete tasks. I protect your brand, anticipate your needs, and deliver results that move the needle." ✅ Verified top 3% performer on Upwork ✅ Bilingual Advantage — Native French + fluent English, ready to serve dual markets ✅ Proven Results — Dozens of 5-star reviews from satisfied clients across industries ✅ Rock-Solid Confidentiality — Your data, your projects, handled with absolute discretion ✅ Fast, Reliable Delivery — Deadlines are not suggestions. I meet them, every time ✅ Proactive Communication — You'll never have to chase me for updates ✅ Excellence as a Standard — Good enough is never good enough for me 🚀 Ready to Elevate Your Business? Whether you need a reliable virtual assistant, a sharp customer support specialist, or a bilingual professional who can seamlessly bridge your French and English-speaking markets I'm ready to become your most valuable hire. Let's talk. Your next level starts here. 📩 Send me a message and let's build something great together. Herve

Great projects don't fail because of bad ideas, they fail because of poor execution. That's where I come in. I help startups, SMEs, international organizations, NGOs, and growing businesses successfully plan, coordinate, execute, and deliver projects that create measurable impact. With several years of experience managing multidisciplinary initiatives, coordinating stakeholders, improving business processes, and supporting organizational development, I bring structure, accountability, and strategic thinking to every project I lead. I have successfully contributed to organizational diagnostics, business transformation initiatives, communication strategies, sponsorship development, large-scale event coordination, and operational improvement projects. These experiences have strengthened my ability to manage complexity, align teams, mitigate risks, and ensure projects remain on schedule and within scope. My expertise includes: • End-to-End Project Management • Project Planning & Scheduling • PMO Support • Stakeholder Management • Business Process Improvement • Operations Management • Team Coordination • Risk & Issue Management • Strategic Planning • Business Development • Monitoring, Evaluation & Reporting • KPI Design & Performance Tracking • Communication Strategy • AI-powered Project Productivity What clients value most about working with me : ✔ Reliable project execution ✔ Clear and proactive communication ✔ Strong analytical thinking ✔ Organized documentation and reporting ✔ Ownership and accountability ✔ Ability to anticipate risks before they become problems ✔ Focus on measurable business outcomes Whether you're launching a new initiative, scaling operations, coordinating remote teams, optimizing workflows, or recovering a struggling project, I provide practical solutions that keep projects moving forward. I don't simply manage tasks. I build systems, align people, solve problems, and help organizations achieve their objectives with confidence. If you're looking for a Project Manager who combines strategic thinking with hands-on execution, let's discuss how I can help make your next project a success.

"Romario delivered great work as a digital marketing assistant and I enjoyed working with him. His communication was good and his skills were reasonably strong. I enjoyed working with him and we still working together" Stephane Remy As a Social Media Manager, i help companies to create and maintain their reputation, generate more customers and, of course, build customer loyalty. All this is done through personalized marketing strategies. I am an expert in Google Ads and Facebook Ads, content creation for social media. I am certified in + Google Ads Search Certification, + Google Ads Display Certification, + Google Ads Shopping Certification, + Google Ads Video Certification, Google Digital Marketing (in Africa) Certification, + Google Analytics. Moreover, I am professional translator. My translation services cover several fields at once such as : articles, websites, product descriptions, emails, training content, terms and conditions etc. Below is how I can help you : ✅ Facebook Ads, Google Ads ✅ Social media content creation ✅ Community management ✅ Pixel Facebook installation ✅ Copywriting ✅ Design & Branding: Photoshop, illustrator, canva ✅ Customer service Support ✅ Virtual Assistance ✅ All services English to French translation ✅ All services French to English translation ✅ YouTube account creation and optimization. ✅ Developing a YouTube channel. ✅ Telemarketing ✅ Landing page (Clickfunnel) I would be happy to work on your various projects. Contact me directly here on Upwork.

Do you want to be the leading brand in your field? To be the one who is automatically thought of to fill a need in what you do? If you answered YES to these questions, then you are in the right place 👍 and I’m the one for you. I'm the one who will help you develop your visibility on social media, be the brand of reference and measure yourself against your competitors. My skills in Social Media Management range from the design of your graphic charter to the competitive intelligence through the development of a digital communication strategy. Entrusting me with the management of your visibility on social networks is to benefit from quality work, respect for your graphic charter, publications that capture attention but above all it is to BECOME INCONTROLLED 🤩. WHAT DO I PROPOSE TO YOU? - Digital communication strategy - Edition of the editorial calendar - Design of visuals - Writing of descriptive text - Page management - Interaction with subscribers - Continuous suggestions for improvement - Etc. I haven't introduced myself yet. So, WHO AM I? 🙂 Great passion for Digital, I studied Computer Science and followed many trainings on social networks management, Personal Branding, digital transformation, etc. I followed my trainings on OpenClassrooms, Google Academy as well as at the University of Virginia. I have over 5 years of experience in community and social media management. I have worked for: - Marketing companies; - Customer consultants; - IT companies; - A company selling luxury goods; - A beauty center; - etc. I’m cross-platform; that is, I work on multiple platforms at once. I’m as excellent on Facebook, Instagram, Twitter, LinkedIn as I’m on YouTube. To complete my tasks, I use creative and management tools like: - Canva and Photoshop to make visuals; - HootSuite, Facebook Business Manager and many others for planning and management; - MailChimp, Sendinblue or Zoho for mass mailing of newsletters. My other passion is reading and writing. I've been writing articles for businesses and individuals for several years now; this allows me to write engaging description texts. With the advent of SEO, I write occasional articles to improve the natural referencing of sites or blogs. I also do SEO audits of sites and give advice for improvements. I love using English language and have developed this linguistic culture through training and exchanges with English speakers. This has led me to offer translation services from French to English or vice versa to companies or individuals. Serious, dynamic and open-minded, I’m able to help you achieve your goals. 😊

Hello there! My name is Enoc, and I am a French native speaker with a passion for languages, particularly English. I have been enamored with languages from a young age, immersing myself in English media such as books, music, video games, movies, and cartoons. Since 2008, I have been offering translation and interpretation services, building my expertise and honing my skills. I hold a Bachelor's degree in Communication Sciences and a Master's degree in Project & Quality Management. Following my studies, I worked in various capacities such as Marketing, Customer Service, and Communication for different organizations. My most recent employment was with a respected humanitarian organization, where I worked as a Communication Officer for their regional office in Benin, Africa. Returning to my passion for languages, I decided to become a full-time freelancer in 2018. I have since completed various tasks such as translation, transcreation, MTPE, transcription, proofreading, subtitling, and copywriting. As a specialist in English-French-English, German-French, and French copywriting, my focus is on providing high-quality work that enhances your credibility with your customers. I am flexible with my schedule, including weekends and evenings, and I am committed to delivering professional, accurate, and efficient linguistic services. If you are looking for reliable and exceptional services, I am the right person to get the job done. Thank you for your time, and I look forward to the opportunity to work with you!