Hire the Best German Specialists
in Benin

Hello 🤝! Thank you and welcome to my profile; rest assured that you are in the right place 🎯 ⭐ If you are looking for an experienced, MULTILINGUAL CUSTOMER SUCCESS SPECIALIST, I am the person who can help you grow your e-commerce store both locally and internationally. My native language is French, but I can also speak (and write) fluent ENGLISH and GERMAN. ⭐ I will manage the entire customer service process, including (but not limited to): ✅ Email, live chat, and phone support. ✅ Social media management ✅ Customer-focused copywriting ✅ Up-selling and cross-selling activities ✅ Order fulfillment ✅ Shipment management ✅ Returns management ✅ PayPal, Stripe, and Mollie dispute and chargeback management. ⭐ With 7+ years of experience in the consumer goods and technology industry, I can help you implement new ideas, and apply my expertise in areas such as email/chat copywriting, customer retention strategies, cross-sell and up-sell activities, and overall customer service messaging, workflows, and automation using the most popular ticketing systems. ⭐ Some of the tools and services I have used daily are: ✅ Shopify ✅ WooCommerce ✅ BigCommerce ✅ Amazon ✅ DSers ✅ Airtable ✅ Dropified ✅ Oberlo ✅ CJDropshipping ✅ Customer ✅ Freshdesk ✅ ZenDesk ✅ Gorgias ✅ HubSpot CRM and Service Hub ✅ Zoho CRM ✅ AirCall ✅ Asana ✅ Slack ✅ Google Sheets ⭐ Why choose me over other freelancers? ✅ Professionalism: a CUSTOMER-KING mindset, I employ my ability to handle demanding clients graciously and convert them into enthusiastic fans. ✅ Client feedback: I do everything necessary for clients to gain their TRUST. Customer reviews and comments on my profile are critical to me and the value I provide. ✅ Meeting deadlines: This is the core of my work as a freelancer. I focus on GIVING more than I expect to RECEIVE. I take pride in letting all my clients say "WOW". ✅ Responsiveness: Being extremely responsive and keeping all lines of communication easily open with my clients. ✅ Kindness: This is one of the greatest aspects of my life that I put into every job facet. Treating everyone with respect, understanding all situations, and genuinely wanting to IMPROVE my clients' problems. ⭐ If there is anything you need that was not explicitly mentioned above, please feel free to send a question about it. I'm always happy to help you out. ⭐ If you think I'm the right person to work well with you, please use the green "Invite" button in the upper right corner to contact me. I look forward to working with you. Best regards! Chegoun A.

Bonjour, Hallo ! As a bilingual professional specializing in customer service, telemarketing, and data entry, I am equipped to help your company provide efficient support in both French and German. With over four years of experience in these areas, I have developed strong skills in client relationship management, problem-solving, and cross-cultural communication, allowing me to adapt seamlessly to the specific needs of clients in different languages. 🎯In telemarketing, my focus is on building trust with prospects while remaining goal-oriented to drive conversions. My proactive approach enables me to identify sales and retention opportunities while ensuring a positive customer experience. 👩‍⚖️I am smart person with three years of experience as a bilingual customer service specialist. I am capable of adapting to any situation. I'm hardworking, detailed oriented, cheerful, can work with minimal supervision and determined individual . 🎯As a data entry specialist, I place great emphasis on accuracy and efficiency in managing information. I utilize the appropriate digital tools to ensure data compliance and accuracy, contributing to informed decision-making within the company. My objective is to provide reliable administrative and commercial support while optimizing internal processes to maximize results. ⭐⭐⭐⭐⭐+⭐⭐⭐⭐⭐+⭐⭐⭐⭐⭐+⭐⭐⭐⭐⭐+⭐⭐⭐⭐⭐ My recent experience is based on German customer service. My objectives were to receive customers according to their categories, discuss with them calmly, be explicit and courteous to understand their problems and find solutions. I receive incoming calls every five minutes and, if necessary, call back certain clients to ensure their satisfaction. The CRMs I have used include Freshcaller, Adversus, and Cloudtalk, which I am proficient in and I'm also open to learning new things. The services provided to clients include verifying customer orders, providing order links in case of purchases, providing information about the products that symbolize the company upon customer request, and assisting clients with returning their orders, requesting refunds, or obtaining discounts. I am capable of lending a hand for the smooth operation and continuity of a project. I would be delighted to be part of your team and help grow your company in the coming days. ⚡MY SKILLS 👇 ✔Customer Service ✔Phone Support ✔Email Support ✔Telemarketing ✔Cold Call ✔Virtual Assistance ✔Data Entry ✔Administrative Support 🚀𝑫𝒐𝒏'𝒕 𝒉𝒆𝒔𝒊𝒕𝒂𝒕𝒆 𝒕𝒐 𝒄𝒐𝒏𝒕𝒂𝒄𝒕 𝒎𝒆 𝒇𝒐𝒓 𝒂 𝒇𝒓𝒖𝒊𝒕𝒇𝒖𝒍 𝒄𝒐𝒍𝒍𝒂𝒃𝒐𝒓𝒂𝒕𝒊𝒐𝒏.✍! 𝐓𝐡𝐚𝐧𝐤𝐬 𝐟𝐨𝐫 𝐜𝐡𝐞𝐜𝐤𝐢𝐧𝐠 𝐨𝐮𝐭 𝐦𝐲 𝐩𝐫𝐨𝐟𝐢𝐥𝐞!👍

Hello there! My name is Enoc, and I am a French native speaker with a passion for languages, particularly English. I have been enamored with languages from a young age, immersing myself in English media such as books, music, video games, movies, and cartoons. Since 2008, I have been offering translation and interpretation services, building my expertise and honing my skills. I hold a Bachelor's degree in Communication Sciences and a Master's degree in Project & Quality Management. Following my studies, I worked in various capacities such as Marketing, Customer Service, and Communication for different organizations. My most recent employment was with a respected humanitarian organization, where I worked as a Communication Officer for their regional office in Benin, Africa. Returning to my passion for languages, I decided to become a full-time freelancer in 2018. I have since completed various tasks such as translation, transcreation, MTPE, transcription, proofreading, subtitling, and copywriting. As a specialist in English-French-English, German-French, and French copywriting, my focus is on providing high-quality work that enhances your credibility with your customers. I am flexible with my schedule, including weekends and evenings, and I am committed to delivering professional, accurate, and efficient linguistic services. If you are looking for reliable and exceptional services, I am the right person to get the job done. Thank you for your time, and I look forward to the opportunity to work with you!

FR/DE/EN Content Localization | AI Dubbing | Subtitle & SRT | QA I help businesses, media companies, and content creators localize and adapt content for international audiences in French, German, and English. With experience in AI dubbing, subtitle creation, SRT editing, linguistic review, and quality assurance, I ensure that content is accurate, natural, and culturally appropriate across languages. Services I provide: • Content Localization (French, German, English) • AI Dubbing Review and Quality Assurance • Subtitle Creation and Synchronization (SRT) • Subtitle Editing and Proofreading • Transcription and Timestamping • Translation and Adaptation • Linguistic QA and Content Validation • Audio and Video Content Review • Data Annotation and Language Evaluation I focus on linguistic accuracy, consistency, timing, and user experience to help deliver high-quality multilingual content that engages global audiences. Why work with me? • Fluent in French, German, and English • Detail-oriented and reliable • Strong quality assurance mindset • Fast communication and on-time delivery • Experience with large-scale localization and media projects If you need a language specialist for localization, AI dubbing, subtitles, SRT files, or multilingual QA, I am ready to support your project.

I’m a trilingual Customer Experience & Localisation Specialist (FR-DE-EN) with 3+ years of experience in CRM, E-commerce, and Multilingual Customer Support. I’ve worked with SaaS and Shopify brands, helping them deliver responsive, empathetic service, manage customer retention through CRM systems (Zendesk, Freshdesk, HubSpot), and ensure clear, localised communication across markets. Skilled in translation, content editing, audio-video editing, and visual branding, I help businesses improve their customer satisfaction, brand consistency, and global communication through impactful, well-adapted content.

Bonjour, Merci de consulter mon profil. Je m'appelle Fulgence (freelance 100 % TOP RATED PLUS sur Upwork). Je suis de langue maternelle française, je parle couramment le français et l'anglais et je suis certifié Upwork en service client. J'ai plus de 7 ans d'expérience dans le service client via Shopify, WooCommerce, Oberlo, AliExpress, Zendesk et Freshdesk. Je peux vous aider à fidéliser votre clientèle, à améliorer votre image de marque et à réduire votre charge de travail opérationnelle grâce à un service client irréprochable. 🔹 Ce que je fais pour vous Je m'occupe de l'ensemble de votre service client, en français et en anglais, sur tous les canaux : 📧 Assistance par e-mail / Gestion des tickets 💬 Chat en direct et assistance sur les réseaux sociaux 📞 Assistance téléphonique et relations clients 🛒 Service client e-commerce (avant et après-vente) 🔹 Mes compétences clés Expert en service client Spécialiste du support client Assistance par e-mail et chat Gestion CRM Traitement des commandes et remboursements Satisfaction et fidélisation de la clientèle Résolution des conflits Assistance multilingue (FR / EN) 🔹 Outils maîtrisés Zendesk Freshdesk Gorgias Shopify AliExpress Facebook et Instagram (messages clients) Google Workspace, divers CRM 🔹 Mon expérience ✔️ Plus de 7 ans d'expérience dans le service client et le commerce électronique ✔️ Collaboration avec plusieurs entreprises en tant qu'agent d'assistance et de vente ✔️ Habitué aux environnements exigeants et aux volumes élevés de demandes ✔️ Priorité à la qualité, à la rapidité et à la satisfaction client 🔹 Pourquoi me choisir ? ✅ Une communication claire et professionnelle ✅ Le respect scrupuleux des délais ✅ Une approche humaine et empathique ✅ La capacité à incarner votre marque en tant que membre à part entière de votre équipe 💡 Mon objectif : faire de chaque interaction avec un client une expérience positive. 📩 Contactez-moi dès maintenant, je réponds rapidement et serais ravie de discuter de votre projet. ----------------------------------------------------------------------------------------------------------- Hello, Thank you for visiting my profile. My name is Fulgence (100% TOP RATED PLUS freelancer on pwork). I am a native French speaker, fluent in French and English, and Upwork certified in customer service. I have over 7 years of experience in customer service via Shopify, WooCommerce, Oberlo, AliExpress, Zendesk, and Freshdesk. I can help you build customer loyalty, improve your brand image, and reduce your operational workload through impeccable customer service. 🔹 What I do for you I take care of all your customer support, in French and English, across all channels: 📧 Email Support / Ticket Support 💬 Live Chat & Social Media Support 📞 Phone Support & Customer Relations 🛒 E-commerce Customer Service (pre- and post-sales) 🔹 My key skills Customer Service Expert Customer Support Specialist Email & Chat Support CRM Management Order Processing & Refunds Customer Satisfaction & Retention Conflict Resolution Multilingual Support (FR / EN) 🔹 Tools mastered Zendesk Freshdesk Gorgias Shopify AliExpress Facebook & Instagram (customer messages) Google Workspace, various CRMs 🔹 My experience ✔️ Over 7 years of experience in customer service and e-commerce ✔️ Collaboration with several companies as a support and sales agent ✔️ Accustomed to demanding environments and high ticket volumes ✔️ Focus on quality, speed, and customer satisfaction 🔹 Why choose me? ✅ Clear and professional communication ✅ Strict adherence to deadlines ✅ Human and empathetic approach ✅ Ability to represent your brand as an internal member of your team 💡 My goal: to turn every customer interaction into a positive experience. 📩 Contact me now, I respond quickly and would be delighted to discuss your project.