Hire the Best Freshdesk Specialists
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🟢 Hi! I help 𝘀𝗵𝗼𝗽𝗶𝗳𝘆 𝘀𝘁𝗼𝗿𝗲 𝗼𝘄𝗻𝗲𝗿𝘀 stay stress free by handling customer emails, shipping delays, and refunds using clear, 𝘀𝗼𝗽 𝗯𝗮𝘀𝗲𝗱 𝘄𝗼𝗿𝗸𝗳𝗹𝗼𝘄𝘀 that reduce 𝗰𝗵𝗮𝗿𝗴𝗲𝗯𝗮𝗰𝗸𝘀. Over the past five-plus years, I’ve helped eCommerce (Shopify and WooCommerce) store owners and dropshippers respond quickly and professionally to customer inquiries through live chat and email support. I efficiently manage orders, returns, refunds, exchanges, and chargebacks, especially within Shopify Admin, where I have strong expertise. By building streamlined workflows with macros and templates, I save valuable time and ensure consistent support quality. I also create comprehensive FAQ documents and help centers that significantly reduce repetitive support tickets and provide insightful reports on response times, customer satisfaction (CSAT), and emerging support trends. 🎯 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 & 𝗘𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗜 can do: • Order processing, tracking, and modifications • Refunds, cancellations, and Order Drafting • Updating customer details (addresses, e-mails, contacts) • Creating discount codes and managing subscriptions • Supplier communication for seamless order fulfillment • Handling chargebacks and inquiries. and more... 𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: • Managing Facebook pages: hiding negative comments, responding to messages, and moderating interactions to maintain a positive brand image • Responding to customer inquiries on TikTok, Instagram, and Meta pages 𝗧𝗼𝗼𝗹𝘀 𝗜’𝗺 𝗔𝗱𝗲𝗽𝘁 𝗶𝗻: • E-mail and Live Chat Support Platforms: Zendesk, Gorgias, Freshdesk, Help Scout, Zoho CRM, Reamaze, Trengo, Gmail, Outlook, Private-Mail, Strato Webmail, e-desk, Rich panel and more... • Messaging, Team Communication and Other tools: Slack, Skype, Discord, WhatsApp, WeChat, Linnworks (Order Management), Fulfilment China (Order Management), Service Point (Supplier Coordination) ... • Order & Parcel Tracking Tools: USPS, UPS, DHL, FedEx, 17Track, Yun Express, PostNL, 24Track, Universal Parcel, Global Tracking and more... 𝗠𝘂𝗹𝘁𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: I use ChatGPT Plus and DeepL to deliver smooth, professional support in: German, Dutch, Swedish, French, Italian, Arabic, Portuguese, Spanish, Turkish, Russian, Greek, Polish, Finnish, and more... 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 𝗶𝗻 𝗘-𝗺𝗮𝗶𝗹 & 𝗟𝗶𝘃𝗲 𝗖𝗵𝗮𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝘄𝗶𝘁𝗵: Five Leafs (Fashion eCommerce) Nex, Limited (Dropshipping & Fulfillment | UK) Wonderpaws (Pet Products eCommerce | UK) Limitless Jewelry (Jewelry eCommerce | Canada) NorryFashion (Fashion eCommerce | Netherlands) DeAutoUnie (Netherlands | Shopify + Trengo + Outlook) Stijlster (Netherlands | Shopify + Outlook) Rudolf-Emilia (Germany | Shopify + Gmail) The ForexFunder (UK | CRM Support) Emilia Stockholm (Sweden | Shopify + Strato Webmail) Lina Stockholm (Sweden | Shopify + Private-Mail) Kanavi Design (USA | WooCommerce + Helpdesk) Forciano (France | WooCommerce + Outlook) 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲: • 24/7 availability, including weekends and holidays • Calm, clear communication, even under pressure • Deep Shopify knowledge with end-to-end support capability • Quick response times and precise attention to detail • Long-term mindset focused on building brand loyalty and customer happiness For higher-volume stores or peak periods, I can scale support with trained backup capacity under my supervision to maintain timely, accurate, and consistent customer service. You will always communicate directly with me, and I remain fully responsible for service quality, workflow management, and client satisfaction. I don’t just respond to customers, I represent your brand with care and professionalism. Every interaction is a chance to build trust, create positive experiences, and turn first-time buyers into loyal customers. 😏 𝗦𝘁𝗶𝗹𝗹 𝘁𝗵𝗶𝗻𝗸𝗶𝗻𝗴 𝗮𝗯𝗼𝘂𝘁 𝗶𝘁? If you're ready to give your customers the experience they truly deserve, feel free to send me a message on Upwork. Let’s build something great together.

Are you looking for an Expert Virtual Assistant and highly skilled Customer Support Specialist with a wealth of experience in managing customer interactions and operational workflows? Look no further! I bring extensive expertise in CRM platforms like Zendesk, Freshdesk, HubSpot, Gorgias, and Zoho Desk, paired with proficiency in inventory management tools like ShipStation and Inventory Cloud. I specialize in eCommerce platforms, including Shopify, Shopify Plus, WooCommerce, and BigCommerce, ensuring smooth operations and exceptional customer experiences. I have a proven track record of handling Stripe, Klarna, and PayPal disputes, managing subscriptions and refunds on both Stripe and Shopify Admin, and using advanced AI-powered tools like ChatGPT and DeepL Translator for efficient multi-language support. My experience extends to creating effective canned responses to streamline interactions and improve response times without compromising quality. I am also skilled at leveraging communication channels such as Slack, Telegram, and WeChat to enable seamless team collaboration and effective customer communication. With the ability to work independently and with minimal supervision, I excel at managing orders, resolving return requests, and identifying process improvements. I am a quick learner with strong problem-solving and analytical skills, ensuring that I can adapt to any challenge and deliver results that exceed expectations. With exceptional English communication skills and experience in AI prompting, I am committed to combining technology and customer-first solutions to help your business thrive. Let’s work together to elevate your operations and customer support to new heights!

Is your support team still doing work that should run itself? Manually routing tickets, chasing follow-ups, or managing three platforms that don't talk to each other — that's exactly the kind of friction I eliminate. I help SaaS companies, e-commerce brands, and agencies optimize and automate their customer support and CRM operations using HubSpot, Zendesk, Intercom, and Freshworks — so their teams spend time on customers, not configuration. 💡𝐖𝐡𝐚𝐭 𝐈 𝐝𝐨 • AI chatbot setup that handles real conversations, not just basic FAQs • Zendesk workflows, SLAs, triggers, automation, and ticket routing built to scale • HubSpot lifecycle automation, email sequences, and pipeline management • Intercom onboarding flows and FIN AI chatbot configuration • Cross-platform integrations via API, Zapier, and Make 🏆𝐖𝐡𝐲 𝐂𝐥𝐢𝐞𝐧𝐭𝐬 𝐖𝐨𝐫𝐤 𝐖𝐢𝐭𝐡 𝐌𝐞 ✅ 500+ completed projects on Upwork ✅ 21,000+ hours on Upwork ✅ 400+ five-star reviews ✅ Excellent Job Success Score | Top Rated ✅ $400k+ earned 🎖️𝐄𝐗𝐏𝐄𝐑𝐓𝐈𝐒𝐄 ⚙️𝐂𝐑𝐌𝐬 & 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐒𝐲𝐬𝐭𝐞𝐦𝐬 • HubSpot setup and optimization • Zendesk and Freshdesk configuration • Intercom workspace setup and automation • Multi-brand and multi-region helpdesk architecture • CRM migrations and cleanup 🤖𝐀𝐈 𝐚𝐧𝐝 𝐖𝐨𝐫𝐤𝐟𝐥𝐨𝐰 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 • AI chatbot implementation • Intelligent ticket routing and triage • SLA and escalation workflows • Customer onboarding automation • Automated email sequences • Process optimization and automation 🔗𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧𝐬 & 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 • API integrations across platforms • Shopify, Slack, Zapier, Make, and custom integrations • Reporting dashboards and analytics • Help center and knowledge base optimization 🟠𝐇𝐮𝐛𝐒𝐩𝐨𝐭 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 • CRM, Marketing Hub, Sales Hub, Service Hub implementation • Email automation, campaigns, and personalization • Reporting, dashboards, and attribution tracking • Data management, segmentation, and lifecycle automation 🟢𝐙𝐞𝐧𝐝𝐞𝐬𝐤 / 𝐅𝐫𝐞𝐬𝐡𝐰𝐨𝐫𝐤𝐬 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 • Helpdesk and ticketing architecture with agent workspace optimization • Advanced workflows, triggers, SLAs, and business rules • AI bots, live chat, and messaging systems • Freshcaller, and Zendesk Talk • Zendesk Explore and Freshworks Analytics • Freshservice ITSM setup, incident management, SLA policies, and ticket management 💬𝐈𝐧𝐭𝐞𝐫𝐜𝐨𝐦 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 • Customer onboarding and lifecycle messaging • Help center and knowledge base management • Advanced FIN AI chatbot setup • AI-powered conversation workflows & routing 🎯𝐑𝐞𝐜𝐞𝐧𝐭 𝐏𝐫𝐨𝐣𝐞𝐜𝐭𝐬 • Implemented AI-powered ticket routing for high-volume operations • Built HubSpot lifecycle automation and lead scoring systems • Configured Zendesk workflows with automated SLAs and escalations • Deployed Intercom automation flows and chatbot experiences • Optimized Freshdesk environments for ecommerce customer support • Integrated CRM and support platforms with external business tools 📩𝐋𝐞𝐭’𝐬 𝐂𝐨𝐧𝐧𝐞𝐜𝐭 If you're looking to automate support operations, clean up your CRM, or implement AI-powered workflows, let's talk. I'll tell you exactly what's possible for your setup.

Hello and welcome! Thank you for taking the time to visit my profile. I'm a Top-Rated Customer Support Specialist with over 4 years of experience helping Shopify stores, dropshipping businesses, e-commerce brands, online service providers, and short-term rental hosts deliver exceptional customer experiences. My goal is simple: provide professional, timely, and solution-oriented support that keeps customers satisfied and helps businesses grow. I have successfully supported 25+ international businesses across the USA, UK, Europe, South Africa, and Australia, assisting customers through email support, live chat, help desk systems, social media, and guest communication channels. Working with global teams has strengthened my communication skills, adaptability, and customer-focused approach. I specialize in both Email Support and Live Chat Support, handling everything from quick inquiries to detailed customer resolutions with clarity, empathy, and accuracy. Why clients choose to work with me: ✔ Top Rated Freelancer ✔ 100% Job Success Score ✔ $40,000+ Earned on Upwork ✔ 10,000+ Hours Worked ✔ Strong Written Communication Skills (Email + Chat) ✔ Reliable, Detail-Oriented, and Proactive ✔ Experienced in High-Volume Customer Support Environments Customer Support Services: • Email Support (High Priority & Detailed Customer Queries) • Live Chat Support • Shopify Customer Service • Dropshipping Customer Support • Order Processing and Tracking • Refunds, Returns, and Chargebacks Handling • Complaint Resolution & Escalations • Customer Retention & Satisfaction • Social Media Customer Support • Guest Communication Support • E-commerce Virtual Assistance E-commerce & Dropshipping Support: I have extensive experience supporting Shopify and dropshipping stores, helping business owners manage daily operations and deliver fast, reliable customer service. My responsibilities have included: • Order management and fulfillment tracking (Shopify, DSers, CJ Dropshipping, AliExpress) • Handling customer inquiries via email and live chat • Processing refunds, returns, and exchanges • Supplier coordination and communication • Managing disputes and chargeback prevention • Updating customer accounts and order details • Managing discount codes, promotions, and store updates • Daily operational support for e-commerce teams Help Desk & CRM Experience: • Zendesk • Gorgias • Freshdesk • Reamaze • Help Scout • Intercom • Zoho CRM • Google Workspace • Microsoft Outlook Short-Term Rental & Guest Support: I have successfully supported hosts and property management teams by handling: • Guest communication • Reservation inquiries • Check-in and check-out coordination • Booking management • Issue resolution • Review management • Guest satisfaction support What You Can Expect: When you hire me, you're not just getting someone who replies to messages — you're getting a reliable support specialist who understands customer psychology, brand reputation, and e-commerce operations. I focus on delivering fast, accurate, and human support that improves customer satisfaction, reduces complaints, and increases retention. If you're looking for a dedicated Customer Support Specialist who can handle both Email Support and Live Chat Support for Shopify, dropshipping, or service-based businesses, I’d be happy to connect. Thank you for your time, and I look forward to working with you. Best Regards, Usman

Nice to meet you, Thanks for visiting my profile. I am a reliable Customer Support Specialist with experience in providing professional email and chat support, helping customers with quick, clear, and friendly communication. I handle customer inquiries, troubleshoot issues, resolve problems efficiently, and ensure a smooth experience for both users and clients. I am a fast learner, detail-oriented, and committed to delivering high-quality customer service. I’m ready to help your business with excellent and reliable support. Please feel free to contact me if you have any questions. I will be very happy to help you. God bless you.

Greetings, I’m Yasir, a Customer Support Specialist with 5+ years of experience managing high-volume communication for E-commerce brands and short-term rental businesses. At the core, my expertise is simple: Clear communication. Fast response. Issue control. Revenue protection. 🔹 E-commerce Support (Shopify / WooCommerce) ✔ Email & Live Chat handling ✔ Order tracking, refunds, exchanges ✔ PayPal / Klarna / Stripe disputes ✔ Chargeback prevention ✔ Ticket systems: Freshdesk Gorgias Zendesk Gmail Help scout Tawk.to Rich panel IONOS Reamaz e Out look To communicate with supplier: Discord Slack Lark Skype Whatsapp To monitor tracking status: Parcel panel Track 123 Social media moderator Facebook Instagram For disputes: PayPal Shopify charge backs I help brands reduce refunds, protect revenue, and maintain strong customer satisfaction. 🔹 Guest Communication & Listing Support (Airbnb, Booking, Expedia, Vrbo, Homeaway) ✔ Pre-booking & check-in communication ✔ Complaint handling & review protection ✔ Cleaning coordination ✔ Calendar & operational support ✔ Listing optimization ✔ Account setup ✔ Listing creation ✔ SEO-optimization ✔ Listing description I have used these tools: Smoobu Lodgify Guesty Hostaway Hospitable Kross Booking Whether it’s handling 500+ customer tickets or managing guest conversations before a check-in, I work with structure, calmness, and professionalism. I don’t “multitask randomly.” I manage systems efficiently and focus fully on the client I work with. If you need someone reliable who understands online operations deeply and communicates with confidence, I’m ready to help. Warm Regards, Yasir Rafique