Hire the best Freshdesk Specialists in Pakistan

Check out Freshdesk Specialists in Pakistan with the skills you need for your next job.
  • $45 hourly
    Visualize Your Next Project… 🕵 What will it mean to you: ⚡︎ To have it done by a reliable expert? ⚡︎ To have it completed on time and budget? ⚡︎ To have it perform better than you expected? That’s what you get when you work with me. 𝐑𝐞𝐚𝐜𝐡 𝐨𝐮𝐭 𝐧𝐨𝐰! 🎓 𝐂𝐄𝐑𝐓𝐈𝐅𝐈𝐂𝐀𝐓𝐈𝐎𝐍𝐒 ✔️ Email & SMS Deliverability Certification - Klaviyo Academy ✔️ Marketing Software - HubSpot Academy ✔️ Contextual Marketing - HubSpot Academy ✔️ Sales Software - HubSpot Academy ✔️ Frictionless Sales - HubSpot Academy 🟧 𝐄𝐗𝐏𝐄𝐑𝐈𝐄𝐍𝐂𝐄 ✔️ 14 years (19500+ hours) of proven experience on Upwork. ✔️ Completed 450+ jobs & projects on Upwork. ✔️ 24 years of total professional experience working for companies all across the globe. ⭐ Zendesk ⭐ Freshworks/Freshdesk/Freshservice/Freshsales ⭐ Intercom ⭐ HubSpot ⭐ Klaviyo ⭐ ActiveCampaign ⭐ Any other CRM since they operate almost the same I will revamp any CRM and Customer Support system, specifically tailored for your business needs. I translate your strategic vision into tangible results through technology implementation. 𝐓𝐄𝐒𝐓𝐈𝐌𝐎𝐍𝐈𝐀𝐋𝐒 My dedication to client satisfaction has earned me over 300 five ⭐ reviews on Upwork, contributing to my Top Rated status. Here are a couple of them: 👍 [You should hire Muhammad] I know it can feel like trying to find a needle in a haystack on Upwork, but I can tell you Muhammad is one of those rare needles. He is fantastic. He knows Zendesk like the back of his hand. He pays close attention to detail and moves very fast. He does extra things that will make your life easier and if you need something changed or customized he makes it happen quickly. He made our life easy and had us up and running with Zendesk very quickly. Thank you so much Muhammad! -Nick 👍 Muhammad has been a strength to our project to optimize use of Zendesk. He has really helped to elevate the system so that the customer is communicated properly and effectively. He helped us set up several Zapier and Wufoo forms to help assist our returns processing. He is an asset to any project that looks to make the most out of Zendesk tools. I hope him the best on his future endeavors. We would surely bring him back to work on our projects in the future. 👍 Muhammad did an outstanding job helping me get started with FreshDesk. I knew very little about the platform myself, so not only did he perform the necessary setup, he also served as a consultant/trainer to help me understand the platform. Any time I had a question, he was available to help me figure out how things worked. Now things are running smoothly without his assistance so I have ended the contract, but I would not hesitate to hire him again if needed. 🎯 𝐌𝐘 𝐌𝐈𝐒𝐒𝐈𝐎𝐍... 𝐀𝐍𝐃 𝐏𝐑𝐎𝐌𝐈𝐒𝐄 Be your silent efficiency partner. I empower businesses by maximizing ROI through streamlined CRM/Helpdesk systems. My methods deliver: ✔️ 𝑹𝒆𝒅𝒖𝒄𝒆𝒅 𝒐𝒑𝒆𝒓𝒂𝒕𝒊𝒐𝒏𝒂𝒍 𝒄𝒐𝒔𝒕: Save on manual tasks and unnecessary overhead. ✔️ 𝑬𝒏𝒉𝒂𝒏𝒄𝒆𝒅 𝒑𝒓𝒐𝒅𝒖𝒄𝒕𝒊𝒗𝒊𝒕𝒚: Free your team from repetitive work to focus on high-impact tasks. ✔️ 𝑰𝒎𝒑𝒓𝒐𝒗𝒆𝒅 𝒄𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝒔𝒂𝒕𝒊𝒔𝒇𝒂𝒄𝒕𝒊𝒐𝒏: Faster response times and smoother workflows mean happier clients. ✔️ 𝑫𝒂𝒕𝒂-𝒅𝒓𝒊𝒗𝒆𝒏 𝒐𝒑𝒕𝒊𝒎𝒊𝒛𝒂𝒕𝒊𝒐𝒏: Guaranteed measurable results, not just promises. ✔️ 𝑷𝒆𝒂𝒄𝒆 𝒐𝒇 𝒎𝒊𝒏𝒅: Focus on your business goals with the confidence that your operations are running smoothly and effectively behind the scenes. ✔️ 𝑬𝒎𝒑𝒐𝒘𝒆𝒓 𝒚𝒐𝒖𝒓 𝒕𝒆𝒂𝒎𝒔: Give your Support, Marketing, and Sales teams the tools and guidance they need to excel and consistently deliver their best. ✅ 𝐋𝐄𝐓'𝐒 𝐆𝐄𝐓 𝐒𝐓𝐀𝐑𝐓𝐄𝐃! Whether you have a clear vision or just a vague sense of what needs improvement, I'm here to guide you step-by-step towards streamlined workflows. 🎖️ My CRM/Helpdesk expertise covers: ► 𝐓𝐢𝐜𝐤𝐞𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Streamline your support process with intuitive ticketing systems, automated workflows, and priority routing. ► 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Build stronger customer relationships with personalized interactions, detailed customer profiles, and segmentation tools. ► 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠 & 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬: Gain valuable insights into your customer data with comprehensive reports and dashboards, allowing you to make data-driven decisions. ► 𝐀𝐍𝐃 𝐌𝐔𝐂𝐇 𝐌𝐎𝐑𝐄! I have extensive experience implementing countless other features to optimize your CRM/Helpdesk for your unique needs. 👉 You're guaranteed to get unlimited support even after we close the project. It is paramount to me that you are comfortable with your system always! Let's connect for further discussions. I am just a message away! Cheers, Zafar
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Digital Marketing
    Marketing Automation
    Email Marketing
    Email Campaign Setup
    Email Automation
    Chatbot Development
    Helpdesk
    CRM Software
    Zapier
    Zoho CRM
    HubSpot
    Intercom
    Freshworks CRM
    Zendesk
  • $14 hourly
    I am a devoted person focused on prospering my career by working with multinational companies throughout the world in the areas of customer services and support as a specialist. I have honed my skills in communication, problem-solving, and conflict resolution. I understand the importance of providing exceptional customer service to ensure customer satisfaction, retention, and loyalty. I am committed to delivering high-quality work, meeting deadlines, and exceeding expectations. I am a quick learner, flexible, and able to adapt to various work environments and client needs, using my education in International relations and vast customer support experience.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Sales
    Magento
    Customer Acquisition
    Virtual Assistance
    Ticketing System
    Salesforce
    Customer Support
    Shopify
    Ecommerce
    Technical Support
    Customer Service
    Online Chat Support
    Zendesk
    Email Support
  • $5 hourly
    I am a freelance CRM Manager/Virtual Assistant/Email Handler working from my fully equipped office. I have offered E-mail/Chat support and general support for various companies such as Royal Cars Oxford, ACE ABC Mansfield, Crosstown Northampton, ADT TAXIS Leicester, and many more. I have full expertise in Ghost, Icabbi, Data master, Cab treasurer, and excellent grip on Helpcrunch/Zendesk for Chat/E-mail Support. Are you struggling to keep your internal CRM up-to-date? Are you not storing the client's right information because you don't have the time? Do you need someone to support your business development team? *I can assist with market sector research, gathering company and contact data & inputting and updating information into a CRM database. *To support the Business Development team with general administration duties relating to our CRM database and outbound marketing activities, opportunities, and tasks. *Use the web and social media platforms to collate vital information relating to a range of market sectors *Ensure all findings are entered correctly and efficiently into the CRM database *Assist with CRM database cleansing Leaving you with more time to work on building your business. As a fully freelance professional and not someone looking to substitute my income, you can rest assured of my reliability and ability to turn around all work in a timely manner.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Phone Support
    Email Support
    Customer Support Plugin
    Translation
    Customer Service
    Customer Retention
    Customer Satisfaction
    Email Marketing
    Shopify Apps
    Email Marketing Strategy
    CRM Software
    Zoho CRM
    Sales
    Microsoft Excel
  • $10 hourly
    I am an experienced customer service with expertise in chat support, email handling, and Virtual Assistant services. With over 4 years of experience, I am well-versed in handling all types of customer inquiries and issues, and I am dedicated to providing exceptional customer service. As a customer Service specialist, I have expertise in: ✅Chat support: With my proficiency in live chat support, I can handle multiple chats simultaneously while ensuring quick response times and accurate information delivery. ✅Email Handing: I have experience handling customer inquiries via email and can provide professional and prompt responses that address the customer's concerns. ✅Customer Service: My experience in customer Service includes Complaint resolution, Issue escalation & Customer retention ensuring that your customers always receive top-notch service. ✅Virtual Assistant: I am proficient in various tasks such as - Market Research - Data entry - Order processing - Inventory management As a detail-oriented and organized professional, I prioritize tasks effectively and have used a variety of customer support tools and softwares such as ✅ Zendesk ✅ Fresh desk ✅ Help Scout. ✅ Hubspot ✅ JivoChat ✅ Gorgias ✅ Shopify ✅ Zoho My services are tailored to meet your specific needs, and I always go the extra mile to ensure that your customers are satisfied. Whether you need assistance with chat support, email handling, customer service or Virtual assistant services, I am here to help. If you're looking for an experienced customer service specialist who can provide exceptional service to your customers, please feel free to reach out to me. I look forward to helping you grow your business!
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Gorgias
    Order Fulfillment
    Zendesk
    Ecommerce
    Shopify
    Email Support
    Customer Service
    Online Chat Support
    HubSpot
    Customer Support
    Virtual Assistance
    Administrative Support
    Data Entry
    Microsoft Office
  • $9 hourly
    🥇🥇🥇🥇🥇 Customer Service Phone | Email | Chat🥇🥇🥇🥇🥇 Running a thriving business hinges on effective customer relationship management. Customer satisfaction is the cornerstone of business growth and sustainability. To ease the burden and ensure top-notch customer care, I bring forth my expertise in customer service and support. My primary focus is on delivering exceptional email, phone, and chat support, guaranteeing that your customers receive the dedicated attention and assistance they deserve. My extensive experience covers a wide spectrum of customer service aspects, including proficiency in Zendesk, adept Infusionsoft Administration, proficiency in both inbound and outbound phone support, expertise in collections and billing support through phone and email channels, as well as facilitating online customer support meetings. By entrusting me with your customer service requirements, you can redirect your focus towards strategic business development, secure in the knowledge that your customers are in capable hands. Should you wish to explore how I can contribute to your company's success, please feel free to extend an invitation to connect. Utilizing this platform for initial communication allows us to explore opportunities without any immediate commitment to hire.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Customer Acquisition
    Customer Care
    Customer Service Chatbot
    LiveAgent
    Email Communication
    Shopify
    Gorgias
    Customer Support
    Customer Service
    Email Support
    Help Scout
    Ecommerce Support
    Zendesk
    Phone Support
  • $8 hourly
    I have 10 years of experience working as a Back Office Support. I have completed works 7000 hours of projects with accuracy overall including upwork. TOP Virtual Assistant Custmer Support/Services Content Moderation Data Entry Listing Social Media Management Social Media ads management Google Ads Wordpress and all other e-commerce adin side
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Google Docs
    Data Analysis
    Content Moderation
    Customer Service
    Product Listings
    Data Entry
    Administrative Support
    Search Engine Optimization
    Email Communication
    Scheduling
    Customer Support
    Google Analytics
    Business with 1-9 Employees
  • $5 hourly
    Thank you for visiting my profile. I am a customer support specialist. I have 4 years of experience in customer support via emails and live chats. I have worked on different projects with different types of tools. I’m able to handle multiple and complex issues either via chat or using the ticket system. My strength lies in converting customer inquiries into customer satisfaction while delighting the existing customer by going the extra mile. I am always willing to learn and will fully familiarize myself with the product to provide the best possible support to customers. The primary services I offer are: - Email and Live Chat Support - Data entry - Virtual Assistant & Administrative Duties - Managing E-Commerce store on Shopify - Managing social media accounts (Answering Comments and messages) - Miscellaneous Tasks I am a friendly and courteous Customer Support Specialist who has good interpersonal skills and the ability to resolve customer issues. Has good social communication and problem-solving abilities. I might be the one you need since my highest priority is solving any inquiries and helping customers at my best. Please have a look at some tools I have worked for: • Zendesk (Email and Live Chat Support) • Freshdesk (Email Support) • Airbnb, Guesty • Shopify (Store Management) • Salesforce (Email and Live Chat support, Data Entry) • Bliss (Email Support) I have worked on the following projects; • Let's Explore: Oceans (Email Support and Order management) • Uber at Mindbridge (Email Support) • Email support for Airbnb clients • Foodpanda (Live Chat Support) • Coursekey.com (Live Chat Support) • Cactus Jack (Email Support) • Oceanproject.co (Email Support) I can provide 365 days customer service. It's important to me to build long-term relationships with clients, so I'm primarily looking for long-term projects. I am a highly motivated individual who tends to deliver results efficiently yet effectively. I have the ability to think outside the box and carry out projects from beginning to end at very high quality. I always strive to give my best in doing my job. Hopefully, you will not be disappointed in my services. If you think you might want to have a word with me regarding your projects, feel free to leave a message. Best, Hassan
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Shopify
    Customer Satisfaction
    Ticketing System
    Customer Support
    Google Spreadsheets API
    Email Communication
    Social Media Management
    Team Management
    Data Entry
    Google Docs
    Zendesk
    Phone Support
    Email Support
  • $12 hourly
    "I'm delighted to provide a glowing recommendation for Humza, our exceptional Customer Success Agent. Right from the start, Humza showcased an incredible ability to address client concerns effectively. In just one week, he was independently handling client inquiries with finesse, even after a brief training period. Humza's communication skills are second to none. His clear and concise explanations put clients at ease, fostering a sense of trust and understanding. He's a true team player, always willing to collaborate and support his colleagues, contributing to a positive and harmonious work environment. What truly sets Humza apart is his dedication to exceptional customer service. His unwavering commitment to client satisfaction is evident in every interaction, making a lasting impact. In short, Humza is the epitome of a top-tier Customer Success Agent. His remarkable skills, combined with his pleasant personality, make him an asset to any team. Without a doubt, I highly recommend Humza for his outstanding contributions." Experienced professional with a strong business focus, providing support and operations management in the tech and other sectors for more than a decade. With extensive expertise in customer success management and overall business operations handling, I am dedicated to nurturing client relationships, driving revenue through new accounts, and delivering impactful presentations to prospects. I take a professional approach towards all aspects of customer care products, ensuring high-quality service and effective case management that will exceed your expectations. I possess expertise in customer service, particularly in enhancing the efficiency of the customer service department and ensuring an outstanding customer experience. Additionally, within the marketing realm, I have successfully overseen a wide array of social media platforms including Instagram, Twitter, Facebook, LinkedIn, and TikTok. Furthermore, I have effectively managed blogs and websites while also running impactful marketing email campaigns.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Client Management
    Customer Feedback Documentation
    Digital Project Management
    Operations Management Software
    Customer Onboarding
    Executive Support
    Virtual Assistance
    Communication Etiquette
    Customer Satisfaction
    Salesforce Service Cloud
    Email Support
    Online Chat Support
    Zendesk
    Customer Service
  • $4 hourly
    Greetings! Thank you for visiting my profile. Are you in search of a seasoned Customer Service Representative with a rich background in email support, live chat assistance, and specialized guest communication for short-term rental businesses? Your search ends here! I will provide 24/7 email support and live chat support for your online business offer comprehensive 24/7 email and live chat support for your online business, specializing in E-commerce platforms such as Shopify, Amazon, and eBay. Additionally, I provide live chat support as a co-host for both long-term and short-term property rentals, boasting familiarity with booking platforms like Airbnb and Booking.com. I believe in giving excellent performance, outstanding service, and satisfaction. I'm prepared to help, whether you need Email or Chat support. Different tools I am experienced with: ✔️Shopify ✔️Amazon ✔️e-Bay ✔️Tawk. to ✔️Freshdesk ✔️Zendesk ✔️Helpscout ✔️IONOS ✔️ Gmail ✔️17 track ✔️Gorgias ✔️Airbnb ✔️ Host Away ✔️ Booking.com ✔️ Slack ✔️HomeAway What you will get from me. ✔️ Email support ✔️ Live chat support ✔️ Order management ✔️ Order tracking ✔️ Order cancellation ✔️ Refunds ✔️ Partial refunds ✔️ Communication with supplier ✔️ Chargeback Disputes ✔️ 24/7 Guest communication as a Co-Host for your short-term or long-term rental business. I am dedicated to delivering excellent performance, outstanding service, and satisfaction. Whether you require email or chat support, I am well-equipped to handle your needs. I am eager to discuss how my skills and experience can contribute to the success of your business. An interview would be a great opportunity to explore this further. Please feel free to reach out if you have any questions or require additional information. Kind Regards, Hammad Raza
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Customer Service
    Order Tracking
    Help Scout
    Online Chat Support
    Zendesk
    Email Support
    Customer Support
    Order Fulfillment
    Shopify
  • $4 hourly
    👋 Hello, I'm Dilawar! I have been working as a customer service representative for more than 5 years. As a freelancer, I try to make my clients' lives easier by giving them a positive experience and handing over quality work. I have provided online chat support and Email support for my clients based all around the world. A professional customer support service is always very important to win customers so they will give you more business in the future. Your Customer Care Service, Online Chat Support, Emails, and Social Media Inbox will be managed in a highly professional and friendly manner so your customer should enjoy an excellent experience in your store. I enjoy long-term projects but am also open to short-term assignments. Let's work together! :) I'm proficient in responding to emails in multiple languages using DEEPL translator, Vertalen.nu, and Google translator. I have practical experience working with Dutch, Danish, German, Italian, Swedish, Finnish, Spanish, Norwegian, and French languages. I am familiar with and proficient in using the following tools and categories: - Live chat operator - Email Support - Virtual Assistant - Answering product Question - Order Tracking - Order Fulfillments - Customer Satisfaction - Handling Tricky Customer in a polite manners - Processing and confirming product shipments - Making discount offer for customers - Order cancellation and refund (According to policy) - Solving complaints/Tickets in a professional way - Airbnb - Vrbo - Booking.com - Shopify - Kross booking - CRM tools - Freshdesk - Help scout - Slack - Zoho CRM - Tawk.to - Reamaze - Trello - Trengo - Chargeback - Zendesk - Charge flow - Gmail - Hostinger - Tiktok - Instagram Data Entry tasks as well. - Facebook comments hiding - 24/7 Customer Support Representative I am confident that I would be an excellent Virtual Assistant for your business, especially in managing online stores. Here are some examples of my previous work: ✓Email Support for karlena.de ( Gmail tool with Shopify store) ✓Email Support for dejavumode.de.com ( Gmail tool with Shopify store) ✓Email Support for Senseprotoothbrush.com ( Zendesk tool with Shopify store) ✓Email Support for Vuzozy.com (Trengo tool with Shopify store) ✓Email Support for Air Gaming Mousepads (e-commerce Shopify store) ✓Email Support for Tiny Wonders (Fresh desk tool with Shopify store) ✓Email Support for Wonder Paws ( Help scout tool with Shopify store) ✓Email Support for Neptune Gold (Gmail Shopify store) ✓Email Support for Folix22 ( Zoho tool on Shopify store) ✓Live Chat for mxlocker.com ( Contact Seller and Buyer as a manager) ✓Booking.com Guest Communication ✓Airbnb Guest Communication I am committed to continuous learning and dedicated work. My goal is to provide exceptional service by understanding my clients' needs thoroughly, exceeding expectations with timely task completion, and maintaining a professional approach at all times. I treat my clients' business as if it were my own, ensuring mutual success and satisfaction. Looking forward to your kind response. Dilawar khan
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Microsoft Outlook
    Gmail
    Gorgias
    Customer Service
    Customer Satisfaction
    EMR Data Entry
    Online Chat Support
    Email Support
    Phone Support
    Zendesk
    Help Scout
  • $4 hourly
    Greetings, Thank you so much for taking the time to visit my profile. Your interest is greatly appreciated! I bring over 3 years of expertise as a dedicated & individual customer service representative, committed to creating seamless and positive client experiences. My commitment is to simplify your life by delivering quality work and fostering constructive interactions. ABOUT ME Top-Rated Freelancer Status 🏆 100% job Success Score 🏆 100% Client Satisfaction 🏆 3+ years of experience so far in different customer service positions Shopify Product Listing (Amazon, Aliexpress, Ali baba) Email Campaigning and Crafting Emails using Klaviyo Proficient Typist with 50+ WPM Speed and Extensive Computer Skills, Including Proficiency in Microsoft Office, Photoshop, and Upscaling Techniques. Perfect combination of speed, accuracy and quality service Enthusiastic and passionate about everything I do Fast response time and guaranteed confidentiality I've honed my customer service skills and developed a strong grasp of Shopify. My work is characterized by a commitment to detail, organization, and accuracy, all aimed at ensuring client satisfaction. Shopify Expert: I possess extensive expertise in utilizing Shopify apps for various tasks, including updating customer information such as addresses, emails, and contact numbers. Additionally, I am proficient in both manual order fulfillment and automated fulfillment processes(importing and exporting orders). My skills also extend to tasks such as downloading invoices and creating discount codes for entire product ranges or specific items. In addition to managing customer inquiries and order fulfillment, I also leverage my exceptional communication skills to liaise with suppliers regarding order deadlines. I am committed to delivering exceptional service and ensuring smooth operations for your Shopify store. In the realm of email support, I shine on platforms like Zendesk, Gmail, Fresh Desk, Reamaze, Gorgias, Outlook and Help Scout. Experience Excellence in Email Support: Email Support for Nobliva/Ambie.com (E-commerce Store/USA) Email Support for Hagedekorasjon.com (E-commerce Store/Nether-land) Email Support for Whispella.com (E-commerce store/Germany) Email Support for Parisignature (E-commerce & Drop shipping Store/France) Email Support for Redhoumy (E-commerce & Drop shipping Store/USA) Email Customer Support For Spirilet (E-commerce Store/UK) Customer Support For Shopify & Virtual Assistance ( Kanavi Design/Germany) Email Customer Support For FBA Amazon Petdreamland (Romania) Proficient in multiple languages (German, Dutch, Swedish, Italian, French, Norwegian, and Greek), I leverage translation tools such as Google Translate and DeepL Translator. In the realm of Live Chat, I shine on platforms like Zen-desk, Airbnb, Intercom, Gorgias, I.G,X & F.B. Experience Excellence in Live Chat Support: Airbnb Live Chat/Spain Mx Locker Live Chat/USA Koala-Apps.io Live Chat/USA The ForexFunder Live Chat/UK Navigate through my Proficiency in Tools: Zendesk Fresh Desk Reamaze Intercom Help Scout Zoho CRM Airbnb Guesty HomeAway Booking.com Shopify Google Spreadsheet & Doc Gmail Outlook Slack Skype Clickup Manychat Wechat Whatsapp 17 Track, USPS, UPS, FedEx & GPS I'm dedicated to providing 24/7 support, 365 days a year, I adapt my working hours to your needs. Whether you're part of a freelancing team or in need of a committed Customer Support Representative, I'm poised to elevate your customer support initiatives. Let's embark on the journey of success together. Feel free to reach out at your earliest convenience. Thank you! Usman
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Gorgias
    Communication Etiquette
    Customer Support
    Email Communication
    Customer Satisfaction
    Communications
    Customer Service
    Shopify
    Help Scout
    Zoho CRM
    Zendesk
    Email Support
    Order Tracking
    Online Chat Support
  • $19 hourly
    ✨ 𝙏𝙝𝙚 𝙋𝙚𝙧𝙨𝙤𝙣𝙖𝙡𝙞𝙩𝙮 𝙈𝙖𝙨𝙩𝙚𝙧 𝙬𝙞𝙩𝙝 𝘽𝙧𝙞𝙡𝙡𝙞𝙖𝙣𝙘𝙚!✨ Hello, I'm 𝗪𝗮𝘀𝗶𝗳, a versatile professional proficient in both 𝗩𝗶𝗿𝘁𝘂𝗮𝗹 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝗰𝗲 𝗣𝗿𝗲𝘀𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 𝗗𝗲𝘀𝗶𝗴𝗻𝗲𝗿 . Let's delve into the reasons of my expertise, achievements, and the tools I leverage to deliver exceptional results. 🔥 𝗪𝗵𝘆 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲🔥 🌟 𝗧𝗼𝗽 𝗥𝗮𝘁𝗲𝗱 - Trusted by Clients Worldwide: As one of Upwork's top 10% of talent, I've earned the trust of clients from diverse industries by consistently delivering exceptional results. 🌟𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗣𝗿𝗼𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆: I am proficient in a range of software tools essential for virtual assistance, including email management platforms, customer support software, and graphic design tools such as Adobe Creative Cloud, Microsoft 365. 🌟 𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝘃𝗲 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲: From managing emails and scheduling appointments to providing customer chat support and handling administrative tasks, I offer comprehensive administrative support to keep your operations running smoothly. 🌟𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗦𝗸𝗶𝗹𝗹𝘀: With excellent communication skills, I serve as a reliable point of contact for clients, partners, and team members. I handle inquiries promptly and professionally, ensuring seamless communication and collaboration. 🔥 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗜 𝗢𝗳𝗳𝗲𝗿 🔥 - 𝗘𝗺𝗮𝗶𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Efficiently manage your inbox, including organizing emails, responding to inquiries, and flagging priority messages for your attention. - 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗖𝗵𝗮𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Provide real-time assistance to customers through various chat platforms, resolving queries, addressing concerns, and delivering exceptional customer service experiences. - 𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝘃𝗲 𝗧𝗮𝘀𝗸𝘀: Handle a wide range of administrative tasks to streamline your operations, such as scheduling appointments, managing calendars, coordinating meetings, and preparing reports. - 𝗚𝗿𝗮𝗽𝗵𝗶𝗰𝘀 𝗗𝗲𝘀𝗶𝗴𝗻: Offer graphic design services to create visually appealing assets for your brand, including social media graphics, promotional materials, and branding elements. Utilize tools like Adobe Photoshop and Illustrator to produce professional-quality designs. - 𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗖𝗿𝗲𝗮𝘁𝗶𝗼𝗻: Assist in content creation tasks such as writing blog posts, drafting newsletters, or creating engaging social media content to enhance your online presence and connect with your audience effectively. - 𝗗𝗮𝘁𝗮 𝗘𝗻𝘁𝗿𝘆 𝗮𝗻𝗱 𝗢𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻: Maintain accurate records by performing data entry tasks, organizing files and documents, and ensuring data integrity across your systems. - 𝗥𝗲𝘀𝗲𝗮𝗿𝗰𝗵 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝗰𝗲: Conduct research on various topics, compile information, and generate insights to support decision-making processes or content creation efforts. - 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗖𝗼𝗼𝗿𝗱𝗶𝗻𝗮𝘁𝗶𝗼𝗻: Assist in project management tasks, including coordinating schedules, tracking progress, and liaising with team members or external stakeholders to ensure project milestones are met. - 𝗧𝗿𝗮𝘃𝗲𝗹 𝗔𝗿𝗿𝗮𝗻𝗴𝗲𝗺𝗲𝗻𝘁𝘀: Facilitate travel planning and coordination, including booking flights, accommodations, transportation, and preparing necessary travel documents. - 𝗘𝘃𝗲𝗻𝘁 𝗣𝗹𝗮𝗻𝗻𝗶𝗻𝗴 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Provide assistance in organizing events, from researching venues and vendors to managing RSVPs and coordinating logistic. - 𝗣𝗿𝗲𝘀𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 𝗗𝗲𝘀𝗶𝗴𝗻: Craft visually stunning and impactful presentations that captivate your audience. 🔥𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲𝘀 𝗜 𝗮𝗺 𝘂𝘀𝗶𝗻𝗴🔥 💻 Adobe Creative Cloud 💻 Microsoft Office 365 💻 Trello | Asana | Fresh Desk | ZenDesk 🔥𝗟𝗲𝘁'𝘀 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗲🔥 Whether you're a startup seeking investment, a business aiming to impress clients, or an individual looking to streamline your workload, I offer a range of services to help you achieve your goals. Let's collaborate to turn your visions into reality. 𝗥𝗲𝗮𝗱𝘆 𝘁𝗼 𝗲𝗹𝗲𝘃𝗮𝘁𝗲 𝘆𝗼𝘂𝗿 𝗽𝗿𝗲𝘀𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻𝘀 𝗮𝗻𝗱 𝗼𝗽𝘁𝗶𝗺𝗶𝘇𝗲 𝘆𝗼𝘂𝗿 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀? Reach out to me today, and 𝗹𝗲𝘁'𝘀 𝗲𝗺𝗯𝗮𝗿𝗸 𝗼𝗻 𝗮 𝗷𝗼𝘂𝗿𝗻𝗲𝘆 𝗼𝗳 𝘀𝘂𝗰𝗰𝗲𝘀𝘀 𝘁𝗼𝗴𝗲𝘁𝗵𝗲𝗿! Best Regards
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Presentations
    Graphic Design
    Presentation Design
    Light Project Management
    Online Chat Support
    Communications
    Multitasking
    Email Communication
    Customer Care
    Customer Service
    Customer Support
    Personal Administration
    Executive Support
    Virtual Assistance
  • $10 hourly
    💎Best Quality 🏆 Quick Job Completion 💎Pro-active 🏆 Error-free 💎Fast Internet Connection 💎 Quick Reply 💎 Reliable I am a professional and reliable Customer Support Representative and a WordPress developer with over 5 years of experience in providing excellent customer service, and Virtual Assistance to several companies like UberEats and VOI Scooter, Internationl Clients and more than two years of experience in developing WordrPress websites. I have handled billing, online bookings and technical accounts.I have the most xperience in processing refunds, chargebacks and handling accounts. I am familiar with the different types of CRMs like Zendesk, HelpScout, Copper, Zoho and Salesforce. I also have experience working with different project management tools like Trello, Microsoft Planner and Asana. I am interested in learning any new tools needed to get the job done. I have used WordPress, Wix, Shopify, and GoDaddy to developed multiple websites for my international clients. Thanks
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    Bookkeeping
    Order Fulfillment
    Salesforce Email Studio
    Scheduling
    Customer Support Plugin
    Chat & Messaging Software
    WordPress Development
    Data Entry
    Google Workspace
    CRM Software
    Relationship Management
    Microsoft Office
  • $4 hourly
    Hi, My name is Muhammad Rizwan and I have 5+ years of quality experience. I am here to give services related to these Fields. 1: - Data Entry Services | Virtual Assistant - I'm looking for opportunities to utilize my experience and knowledge of Data Entry, Internet Research. I will do my best to finish the job accurately, on time, and as cost-effective as possible for you. I am familiar with all tools that are used to locate contact information of someone online. - Data Entry - Data Mining - Internet Research - Copy Paste - PDF Conversion - Data Collection - Any Type of Excel Work - Any Type of Admin Work 2: - Lead Generation - Lead generation is the process of attracting and converting strangers and prospects into those leads we just talked about. I will do lead generation and prospect list building My package will be - Lead Generation - Web research - Data mining - Targeted lead generation I will provide High Quality and Targeted b2b Lead generation with lead generation and other available information for your targeted list. Do you need the name, email address, phone, contact details of a specific title of the targeted company or industry at a specific location? Can collect all of them accurately very easily - Name - Company name - Email - Phone - Website - Social Profile links
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    Customer Service
    Customer Support
    Shopify
    Google Sheets
    Administrative Support
    PDF Conversion
    Data Extraction
    Online Chat Support
    Data Scraping
    Data Collection
    Spreadsheet Software
    Online Research
    Data Entry
    Microsoft Word
    Microsoft Excel
  • $40 hourly
    PHP / Core PHP / Custom PHP / CodeIgniter / Laravel / LAMP MySql / MariaDb / MongoDB / Neo4j Javascript / jQuery / Puppeteer / Node.js / Vue.js / React.js / Next.js / React Native Python / Django / Flask / Selenium HTML5 / CSS3 Stripe / Stripe Connect / Paypal / Quickbooks Online Airtable / Smartsheet OpenAI GPT-3 / DALL-E API IoT / MQTT Google Maps / ArcGis D3.js / Chart.js / Echarts / Highcharts / Google Charts / Plotly.js AWS Heroku Firebase GSuite / Google Apps Script / Google Cloud Platform / Google Cloud Functions / Google Cloud Firestore / Google Docs API / Google Sheets API / BigQuery Wix.com / Webflow / Hocoos / Low Code / No-Code / FlutterFlow Qualtrics / SurveyGizmo / Alchemer / SPSS Zapier / IFTTT / Integromat / Make.com / n8n Zoho CRM / Zoho Inventory / Zoho API / Zoho Creator Klaviyo / Pipedrive / Zendesk / Freshdesk / Reamaze / Gorgias / Neon CRM / Arengu / Customer.io / Smartlead ShipStation / Shopify Video.js / HLS.js / Dash.js / VAST DRM / Fairplay / Widevine / Playready Android / Java / XML / JSON iOS / ObjectiveC / CoreData / Push Notifications FlutterFlow Windows Powershell Perl / Ruby Facebook API / Twitter API / Tweepy / YouTube API / Instagram API / Mandrill API / Braintree Payments Bitcoin / Cryptocurrency Adobe Animate
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    React
    API
    QuickBooks Online
    Zoho CRM
    CodeIgniter
    Qualtrics
    Vue.js
    Laravel
    Google APIs
    Node.js
    Python
    Selenium
    Zapier
    Automation
  • $5 hourly
    🌟 Hassaan: Your Top-Rated Plus E-Commerce Customer Service Pro! 🌟 Send a message now! About Me: With over 7 years of experience in customer service, I specialize in providing exceptional support across various industries. My dedication to client satisfaction and proven track record set me apart in the field. Key Skills: • Exceptional Communication: My strong verbal and written communication skills ensure seamless client interactions. • CRM Tools Mastery: Proficient in Salesforce and Zendesk, I optimize support processes to deliver efficient solutions. • Multi-channel Support Expertise: From phone to email and live chat, I excel in managing diverse communication channels. • E-commerce Specialist: Experienced in E-commerce support, order processing, and customer retention strategies. • Team Collaboration: A collaborative team player, I thrive under pressure and contribute to collective success. Services: • Virtual Assistant • E-commerce Support (Shopify, Woocommerce) • Zendesk Customer Service • Phone Support • Email Handling • Meta Inbox Management • Gorgias, Freshdesk • Meta Inbox Management Hardware & Connectivity: • Intel Core i7 11th Gen • Samsung EVO 256GB SSD • 16GB RAM • 35 Mbps Dedicated Internet (150 Mbps 4G Backup) Why Choose Me: • Proven Track Record: With a history of delivering exceptional customer service, I drive business success for my clients. • Client-Centric Approach: I prioritize understanding and meeting client needs to exceed expectations consistently. • Reliable & Efficient: Known for meeting deadlines and delivering high-quality work with efficiency. Let’s collaborate to elevate your customer experience and achieve your business objectives!
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    Virtual Assistance
    Real Estate Cold Calling
    Real Estate Acquisition
    Salesforce CPQ
    Salesforce
    Live Chat Software
    Customer Support
    Administrative Support
    Gorgias
    Customer Service
    Online Chat Support
    Zendesk
    Phone Support
    Email Support
  • $20 hourly
    Thank you for taking the time to review my profile. I am a results-oriented Customer Service Professional with a proven history of improving service quality, sales, and customer satisfaction. With extensive experience in managing customer support through various channels like email, phone, and live chat, I am well-versed in utilizing Live Chat software programs such as Volusion Chat, Zendesk, Intercomm, FreshDesk, and PureChat. I possess expertise not only in customer support but also in SEO and PPC ads. For about a decade, I have been collaborating with diverse e-commerce and B2B businesses, including Shopify stores, Digital Marketing Firms, Auto dealerships, Educational Sector, and Law Firms. As a reliable and trustworthy individual, I take initiative and responsibility for my work, which has led to successful long-term projects and satisfied clients for whom I have worked on a freelance basis. I prioritize organization and attention to detail to ensure that I provide the highest quality service to clients. Thank you for considering my application.
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    Ecommerce Order Fulfillment
    Dropshipping
    Shopify
    Customer Support
    Ticketing System
    Social Media Marketing
    Salesforce
    Online Chat Support
    Email Support
    Zendesk
  • $8 hourly
    I have a professional experience of more than 5 years in Customer Support over Phone, Chat Support, and Emails. I deal with the following over those years which I would like to state as my professional expertise: -Chat Support and Email support (Zendesk, Zopim, Tidio) -Order Processing through CRM -Close tickets through Zendesk, Freshdesk -Customer Issues & Troubleshooting -After Sales Services -Sales and Lead Generation -Drop Shipping Expert -Payment merchants handling I am better able to understand customers’ needs and expectations and work proficiently in providing them the best experience. I am well trained that good customer service means going the extra mile without expecting a catch.
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    Administrative Support
    Customer Relationship Management
    Online Chat Support
    Microsoft Excel
    Payment Processing
    Sales Management
    Zopim
    Phone Support
    Order Tracking
    Zendesk
    Shopify
    Data Entry
    Tech & IT
  • $12 hourly
    With over 7 years of dedicated customer support experience, here are the tools and software I'm equipped and experienced with: Zendesk Freshdesk Help Scout Hubspot JivoChat Gorgias Shopify Zoho I am a seasoned professional specializing in customer experience. Proficient in a variety of customer support services, such as chat support, email handling, and Virtual Assistant tasks, I bring a wealth of skills to ensure utmost customer satisfaction. If you're searching for an experienced customer service specialist capable of providing exceptional service to your customers, please feel free to reach out. I look forward to contributing to the growth of your business!
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    Help Scout
    HubSpot
    Online Chat Support
    Live Chat Software
    Inbound Inquiry
    Email Support
    Zendesk
    Scheduling
    Virtual Assistance
    Customer Experience
    Customer Service
  • $16 hourly
    🌟🌟100% Job Success 🌟🌟10,000+ Upwork hrs. 🌟🌟 All 5 Stars Reviews 🌟🌟 TOP RATED PLUS 🌟🌟I can offer you the following and much more: - Customer Support - Property Management Assistant - Leasing - Email Support - Audio/Video Calls (Inbound/Outbound) - Reporting - Order management I take pride in providing excellent support with a minimum supervision: - Proficient in Vonage, Ring Central, Asana, Showmojo, Tenant Turner, Hubspot, Zoiper, Rent Manager, CRM, FreshDesk, Helpscout, Slack, FreshCaller, FreshConnect, Dialpad and all other MS Softwares plus Google Docs 10+ years with US based clients. Excellent communication skills, time management, self starter, combined with the ability to deliver exceptional tasks. With fluency in English, I am keen for details and focused on delivering exceptional work. Confident communicator, very enthusiastic about my work, enjoy working with people and building long-lasting professional relations and loyalty. My passion is about creating organizational success and bettering client reputation in an effective way.
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    Client Management
    Helpdesk
    Property & Equipment Lease
    Google Docs
    DocuSign
    Jotform
    Decision Making
    Customer Satisfaction
    Active Listening
    Communication Skills
    Help Scout
  • $12 hourly
    Hey there, I'm Bushra, and I've been rocking the freelancing world on Upwork for quite some time now as I have been a top-rated freelancer for many years on Upwork! I have a Bachelor's in Computer Science under my belt, and I've spent the past seven years diving into customer support, technical assistance, and virtual aid. I have handled so many projects as a technical customer support and virtual assistant agent. I've seen it all, armed with fluent English communication skills and enriched experience working for eCommerce and dropshipping stores. I've worked with most of the platforms and honed a lot of experience; Mainly: PatPat, Qlands, and Adidas. From Gorgias to Klaviyo, Shopify to Klarna, I'm fluent in adapting platforms and tools. And trust me, I'm not just talking the talk—I've put in the hours and the hustle to master each one. But here's the twist: it's not only about the tools; it's about trust and communication. I firmly stand by the belief that trust and clear communication are the pillars of any fruitful endeavor. Whether it's diving into the realm of automation, creating chatbots, or refining triggers and routing systems using platforms like Zendesk, Freshworks, or Intercom, I've consistently stick to these principles. I've had the privilege of working with a diverse array of platforms and tools, each contributing to my expertise and proficiency. Here's a concise list of platforms and tools I have worked with: 𝗔𝗺𝗮𝘇𝗼𝗻 𝗕𝗶𝗴𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗖𝗿𝗶𝘀𝗽 𝗗𝗶𝘀𝗰𝗼𝗿𝗱 𝗲𝗕𝗮𝘆 𝗙𝗿𝗲𝘀𝗵𝘄𝗼𝗿𝗸𝘀 𝗚𝗼𝗿𝗴𝗶𝗮𝘀 𝗛𝗲𝗹𝗽𝗦𝗰𝗼𝘂𝘁 𝗛𝗧𝗠𝗟/𝗖𝗦𝗦 𝗜𝗻𝘁𝗲𝗿𝗰𝗼𝗺 𝗝𝗶𝗿𝗮 𝗞𝗹𝗮𝘃𝗶𝘆𝗼 𝗠𝗮𝗴𝗲𝗻𝘁𝗼 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝟯𝟲𝟱 𝗢𝗯𝗲𝗿𝗹𝗼 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝗭𝗲𝗻𝗱𝗲𝘀𝗸 𝗭𝗼𝗵𝗼 𝗭𝗮𝗽𝗶𝗲𝗿 𝗭𝗼𝗽𝗶𝗺 Overall, if you're looking for a virtual assistant who is not only skilled but also trustworthy and communicative, then Give me a challenge, and I'll rise to meet it. :)
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Phone Support
    Technical Analysis
    Cryptocurrency
    Dropshipping
    Gorgias
    Shopify
    Intercom
    Ecommerce
    Customer Support
    Email Support
    Online Chat Support
    IT Support
    Zendesk
    Technical Support
  • $12 hourly
    Experienced Professional Offering Comprehensive Support in Customer Service, Administration, Bookkeeping & HR (interviews, payroll & Rota) With a proven track record spanning numerous industries, I bring extensive experience in customer service and administration, coupled with proficiency in recruitment and bookkeeping tasks. In my 8 years of experience, I've honed my skills in providing exceptional customer support, handling inquiries efficiently, and ensuring client satisfaction through effective communication and problem-solving. Additionally, my administrative expertise encompasses tasks such as scheduling, data entry, and document management, contributing to seamless operations. Moreover, I have experience in recruitment processes, conducting interviews, and facilitating onboarding procedures. Furthermore, my proficiency in bookkeeping tasks adds another layer of value to my service offerings. I am committed to delivering high-quality results, leveraging my diverse skill set to meet your business needs effectively. Let's collaborate to streamline your operations, enhance customer experiences, and drive success for your business.
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    Virtual Assistance
    PPC Campaign Setup & Management
    Campaign Setup
    Customer Support
    Customer Service
    Email Support
    Amazon FBA
    Amazon Listing Optimization
    Account Management
    Amazon Seller Central
    Amazon PPC
    Campaign Management
    Administrative Support
    Email Communication
  • $11 hourly
    "Haris is the best dropshipping manager I have come across. He handled everything effortlessly, demonstrating exceptional skill and dedication. He went above and beyond to ensure our satisfaction. I highly recommend him." "Haris has been an outstanding employee and a remarkable manager. He handled everything perfectly, and it's regrettable to see him go." "Great communication skills. Timely completion of project tasks. Open and receptive to feedback." "Excellent freelancer! He went above and beyond and was an excellent addition to our law firm. Wonderful can-do attitude." Based on feedback from my past and current clients, I have proven my ability to handle various administrative tasks effectively. By entrusting me with these responsibilities, you can alleviate the burden of meeting deadlines and redirect your attention toward matters that require immediate attention. With over 12 years of experience, I have consistently delivered confidential, high-quality, and adaptable virtual administrative and customer support services to: - Startup, well-established, and eCommerce businesses - Cable, internet, phone, and home security providers such as Comcast, Spectrum, Frontier, and others. - Senior-level executives - Law Firm based in Florida - Fast Food industry I am highly proficient and prepared to assist you with: - Top Notch Customer Support - Inventory Management - Shopify, Klarna, and Paypal Dispute Management - Logistics - Inbox Management - Calendar Management - Email Handling - Project Management - File Management - File Maintenance - Preparing Admin Reports I have practical experience utilizing a range of applications, tools, and websites, including: - Amazon Seller Central - Walmart - Shopify - WordPress - Salesforce - Zendesk - Freshdesk - Shipstation -Servicepoint -Klarna -Paypal - EcomDash - Stamped.io - Asana - Monday.com - Gohighlevel - Badger Map - Outlook - Facebook (Groups and Pages) - Google Suite (Gmail, Calendar, Drive, Google Docs, Google Sheets) - Instagram - Youtube - Zoom I excel in long-term engagements, but I'm equally open to short-term projects. You can trust that I prioritize the confidentiality of all personal, business, and company information provided by clients. My primary objective is to enhance your success by ensuring the seamless operation of your business. With a commitment to treating your company as my own, I am dedicated to delivering exceptional support that caters to your requirements and those of your customers.
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    Order Fulfillment
    Email Support
    Ecommerce
    Online Chat Support
    Inbound Inquiry
    Ecommerce Support
    Zendesk
    WooCommerce
    Amazon Seller Central
    Shopify
    Customer Support
    Customer Service
  • $12 hourly
    Welcome to My Profile! I’m Aleeza, a dedicated professional with proficiency in a wide range of platforms and tools including Zendesk, Shopify, Gorgias, Amazon Cloud Services, Slack, ManyChat, Salesforce, Zoho, WordPress, Freshdesk, Intercom, HubSpot, Zapier, Jira, Office365, ClickUp, Outlook, including proficiency in HTML, CSS, Java, Networking, and SQL. My expertise extends to eCommerce management, encompassing order fulfillment, inventory management, refunds, chargebacks handling, and effective vendor and customer communication. I specialise in billing and dispute management across various payment platforms such as Stripe, Paypal, PayKickstart, PayWhirl, ThriveCart and etc., ensuring smooth transactions and customer satisfaction. Additionally, I have a knack for developing policies, FAQs, and generating custom invoices. VAT/tax concerns resolution and subscription issues handling are also within my purview. With specialized support in Blockchain and Cryptocurrency, coupled with versatile experience in chat, phone, and email support roles, I am committed to delivering exceptional results with meticulous attention to detail and clear communication. Let’s collaborate to achieve your project goals effectively and efficiently!
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    Customer Experience
    Technical Support
    Zendesk
    Ecommerce Support
    Helpdesk
    Freshworks CRM
    SaaS
    Zoho CRM
    Shopify
    Customer Satisfaction
    Technical Analysis
    Jira
    Customer Support
    Amazon
  • $6 hourly
    **CUSTOMER SUPPORT SPECIALIST / VIRTUAL ASSISTANT** I'm Hamza Saleem and I am a Dedicated and Empathetic Customer Support Representative with 5+years of experience in delivering exceptional service to clients. Skilled in resolving inquiries, providing product assistance, and ensuring customer satisfaction. Proficient in multi-channel communication including phone, email, and live chat. Known for my ability to swiftly understand client needs and offer tailored solutions, resulting in consistently positive feedback and high customer retention rates. I am ready to leverage my expertise to support your business and enhance customer experience. I specialize in Email Handling, Customer Satisfaction, Order Processing, and more. Proficient in Zendesk, Freshdesk, and other CRM tools, I excel in Email and Chat Support, ensuring your customers are in safe hands. I am 100% capable of meeting your Facebook and Instagram customer service needs. I am adept at quickly grasping product knowledge and company policies, enabling me to offer accurate guidance and support. **CHARGEBACK / DISPUTE SPECIALIST** I am a Professional Chargeback, Card Dispute Specialist with experience of 3+ years in Cards & Payments domain. I have experience using different payment processors such as PAYPAL, STRIPE, ELAVON, MAVERICK, NUVEI, AUTHORIZED.NET, VISA, MASTERCARD, AMEX etc. I have developed a keen understanding of the unique challenges associated with handling disputes and chargebacks. My responsibilities have encompassed investigating, resolving, and preventing chargebacks, thereby safeguarding the financial interests of my company while maintaining positive client relationships. I'm confident that I can prepare a WINNING Chargeback/Rebuttal letters. I am adept at communicating effectively with clients and stakeholders to address concerns and find mutually beneficial solutions. My attention to detail and proactive approach have consistently contributed to minimizing chargeback ratios.. I am hard working, trustworthy, value time and most honest with my clients. I look forward hearing from you. Industries I have worked with as a Dispute Specialist: * IT Services and IT Consulting * Logo Designing * Website Development * Mobile Application Development * E-book Writing * Video Animation * Online Coaching Academies * Side Hustle Academies Thank You :)
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Fraud Detection
    PayPal
    Authorize.Net
    Risk Analysis
    Report Writing
    Business Analysis
    Risk Management
    WePay
    Stripe
    Photography
    Zoho CRM
    Microsoft Excel
    Microsoft Office
  • $5 hourly
    With years of experience in Customer Support, I have worked as Amazon virtual assistant as well. I do work as a freelancer and have enough experience to manage big projects single handedly! In addition to customer support and Amazon virtual assistance, I do offer services for Full-Stack Development. I have a team comprising skilled and experienced developers with expertise in multiple development languages. I am a one-stop solution for all types of big and small projects that fall under these categories: 1- Customer Services (Email Support, Live Chat Support, and Phone Support) 2- Amazon Virtual Assistant 3- Full Stack Development Whether you need complete customer support for any multinational firm, or you have a web application development project, I can handle both effortlessly and deliver a hassle-free experience with guaranteed satisfaction. So, if you have a quick one-time need for any of the above services or a long-term project, you can rely on me in terms of quality, timeliness, and rates. What’s more? I respond super-quick and keep my clients updated with the project’s progress, ensuring complete satisfaction and project completion, just the way you want! So, what are you waiting for? Let’s connect and let me offer a free consultation!
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Manage Etsy Site
    Ecommerce
    Etsy
    Customer Support
    Customer Service
    Data Entry
    Social Media Website
    Consumer Goods
    Zendesk
    Online Chat Support
    Email Support
    Call Center Management
  • $5 hourly
    Hi there, Thank you for visiting my profile I'm working as a Customer Service Representative (CSR) for the past 2 years. I help clients to boost their businesses by providing their customers a friendly Chat, E-mail, and Call support. I'm experienced in : ✔️ E-mail Support ✔️ Live Chat Support ✔️ Zendesk ✔️ Freshdesk ✔️ Shopify ✔️ Tawk.to ✔️ Data Entry When you work with me you will get quick responses and clear communication. If any of that sounds like what you need, contact me! I appreciate your time. Best Regards Shahbaz K.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Communication Etiquette
    Customer Service
    Email Communication
    Online Chat Support
    Email Support
    Phone Support
    Ecommerce Support
    Order Tracking
    Zendesk
    Inbound Inquiry
    Order Processing
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