Greetings,
Iโm Yasir, a Customer Support Specialist with 5+ years of experience managing high-volume communication for E-commerce brands and short-term rental businesses.
At the core, my expertise is simple:
Clear communication.
Fast response.
Issue control.
Revenue protection.
๐น E-commerce Support (Shopify / WooCommerce)
โ Email & Live Chat handling
โ Order tracking, refunds, exchanges
โ PayPal / Klarna / Stripe disputes
โ Chargeback prevention
โ Ticket systems:
Freshdesk
Gorgias
Zendesk
Gmail
Help scout
Tawk.to
Rich panel
IONOS
Reamaz e
Out look
To communicate with supplier:
Discord
Slack
Lark
Skype
Whatsapp
To monitor tracking status:
Parcel panel
Track 123
Social media moderator
Facebook
Instagram
For disputes:
PayPal
Shopify charge backs
I help brands reduce refunds, protect revenue, and maintain strong customer satisfaction.
๐น Guest Communication & Listing Support (Airbnb, Booking, Expedia, Vrbo, Homeaway)
โ Pre-booking & check-in communication
โ Complaint handling & review protection
โ Cleaning coordination
โ Calendar & operational support
โ Listing optimization
โ Account setup
โ Listing creation
โ SEO-optimization
โ Listing description
I have used these tools:
Smoobu
Lodgify
Guesty
Hostaway
Hospitable
Kross Booking
Whether itโs handling 500+ customer tickets or managing guest conversations before a check-in, I work with structure, calmness, and professionalism.
I donโt โmultitask randomly.โ
I manage systems efficiently and focus fully on the client I work with.
If you need someone reliable who understands online operations deeply and communicates with confidence, Iโm ready to help.
Warm Regards,
Yasir Rafique
Social Customer Service
Order Fulfillment
Customer Support
Order Tracking
Help Scout
Freshdesk
Booking Website
Zendesk
Shopify
Email Support
Online Chat Support
Customer Service
Virtual Assistance
Gorgias
Customer Care
Telecommunications
Call Center Management
BPO Call Center
Cold Calling
Sales Call
Faisal A.
Lahore, Pakistan
$4/hr
5.0
3 jobs
Looking for a reliable Virtual Assistant who can handle customer support, cold calling, sales, appointment setting, and CRM management?
I help businesses improve customer experience, generate qualified leads, manage daily operations, and close more opportunities through professional communication and organized workflows.
With 16+ years of experience in Customer Support, Customer Success, Virtual Assistance, Cold Calling, Sales, and CRM Management, I have worked with businesses across healthcare, SaaS, eCommerce, and service-based industries.
My Expertise Includes:
โข Virtual Assistant
โข Customer Support (Phone, Email & Live Chat)
โข Customer Service Representative
โข Cold Calling & Outbound Calling
โข Inbound Call Handling
โข Appointment Setting
โข Sales & Lead Conversion
โข Telemarketing
โข Lead Generation & Lead Qualification
โข Customer Success & Customer Retention
โข CRM Management & Administration
โข HubSpot CRM
โข Salesforce CRM
โข GoHighLevel CRM
โข Zoho CRM
โข Zendesk
โข Pipedrive CRM
โข Shopify Customer Support
โข Email Management
โข Calendar Management
โข Data Entry & Internet Research
โข Administrative Support
What You Can Expect:
โข Professional customer communication
โข High-quality phone and email support
โข Organized CRM and accurate data management
โข Reliable appointment scheduling and follow-ups
โข Strong lead nurturing and sales support
โข Fast response times and consistent communication
I take pride in delivering excellent customer service, building long-term client relationships, and helping businesses grow through efficient support and sales processes.
If you're looking for a dependable Virtual Assistant, Customer Support Specialist, Cold Caller, Sales Representative, or CRM Expert, I'd be happy to discuss how I can support your business.
Thank you for visiting my profile.
Faisal Anwar
You can Find me with these Keywords:
Virtual Assistant, Customer Support, Customer Service, Cold Calling, Appointment Setting, Telemarketing, Sales Representative, Sales Support, Inbound Calls, Outbound Calls, CRM, HubSpot, Salesforce, GoHighLevel, Zendesk, Shopify, Lead Generation, Lead Qualification, Administrative Support, Email Management.
Customer Service
HubSpot
Zoho CRM
Zapier
CRM Software
CRM Development
Administrative Support
Customer Relationship Management
Ecommerce Support
Email Support
Customer Support
Customer Care
Virtual Assistance
Ecommerce Marketing Consultation
Online Chat Support
Lead Generation
Cold Calling
Salesforce
Salesforce CRM
Zendesk
Muhammad S.
Lahore, Pakistan
$6/hr
4.9
32 jobs
Hi, Hope you are doing well. My name is Sufyan. I am a Hard working, passionate & money-driven individual. I am a real estate wholesale specialist for better part of 5 years.
I have been doing Cold Calling and SMS Marketing to follow up with the homeowners and ask them if they are interested in selling and buying properties. If anyone shows interest I ask them questions like the Condition, Motivation, Asking Price, and How soon they are looking to sell after this, I add all the details to the Google Sheet and CRMs like Podio and Asana etc.
Software I have Utilized:
I have used Slack, Podio, Asana, Salesforce, Google Sheet, Skype, Google Voice, Prop stream, Mojo Dialer, Xencall, Call Tools, Lead Manager, Lead Sherpa, Batch Dialer, Launch Control, Batch Leads, Roor, Sly Text and other similar stuff.
My Working Setup:
- Logitech noice cancellation USB headset.
- Core i5 5th Generation Laptop with 8gb of ram.
- Stable 25 plus Mbps internet connection (Wired) and 30 Mbps internet connection (Wireless)
- A quiet place for making calls.
I am very dedicated to my work, punctual and hard working. Just give me a try and you will see the result and I hope we build a strong relationship.
Lets Discuss further on a meeting. I have 2 more expertise in my team they can also help you with your work.
GRACIAS!!!!!
Cold Calling
Real Estate
B2B Marketing
Lead Generation
Real Estate Project Management Software
Warm Leads
Real Estate Cold Calling
SMS
Real Estate Acquisition
Cold Email
Appointment Setting
Real Estate Listing
B2B Lead Generation
Real Estate Marketing
Muhammad S.
Lahore, Pakistan
$5/hr
5.0
9 jobs
Hi there! Iโm Muhammad Shehzad, Your dedicated, detail-oriented, and highly experienced Customer Support Representative with a 100% Job Success Score and over 5 years of proven success in managing full-cycle support services.
Let me explain how I helped my recent clients with,
โ Delivered 95% CSAT and 98% Quality Assurance
โ Achieved a 100% response
โ Order fulfillment
โ Sales conversion
โ Social media responsiveness
โ Improved CSAT score to 95%
๐ฆClient 1: Boosting Sales, Refund Handling & Customer Satisfaction for a Shopify eCommerce Brand
Client: Mark William | Role: Customer Support Specialist for Shopify Store
Markโs Shopify-based fashion brand was facing challenges with delayed order fulfillment, refund mismanagement, and low social media engagement.
โ My Support Helped:
โImproved Customer Satisfaction Score (CSAT) to 95%
โIncreased sales conversions through strategic product recommendations in chat
โReduced refund resolution time by 50%
โEnhanced social media responsiveness, resulting in more direct purchases and brand trust
*********************************
๐ฆClient 2: Lead Management & CRM Support Across Social Channels for a Matchmaking Brand
Alla, founder of a boutique matchmaking agency, needed timely responses to high-value leads coming in through Facebook, Instagram, and TikTok.
โ Results after Support:
โAchieved a 100% response rate within service-level timeframes
โEnsured every lead was properly categorized and followed through in the CRM
โSupported a 20% increase in lead-to-client conversion by optimizing communication
โMaintained a professional and empathetic tone aligned with a high-trust service industry
**********************************
๐ฆClient 3: Multi-Channel, High-Volume Support with 98% Quality & Lightning-Fast Response
Client: Nadya | Role: Live Chat, Email & Phone Support for Call Center Eternity.inc
โ Results after Support:
โDelivered 95% CSAT and 98% Quality Assurance scores consistently
โMaintained first-response time of just 10 seconds across channels
โHandled simultaneous chat sessions efficiently without compromising tone or resolution
โBecame a trusted extension of the client's brand with exceptional multitasking and communication skills
-------------------------------------------------------------------------------
๐ Services I Offer:
โOnline Chat Support that drives conversions and instant resolutions
โEmail Support Management via Gorgias, Zendesk, Freshdesk, Intercom, Salesforce, Herocare
โPhone Support with empathy and brand-focused communication
โHelpdesk Setup & Optimization to streamline workflow and SLAs
โeCommerce Order Processing โ from new orders to refunds and tracking
โCustomer Retention with personalized follow-ups and loyalty strategies
โInbound Sales Support & Inquiry Handling to capture every opportunity
โLead Generation & Qualification through social channels and web forms
โSocial Media Replies & Community Engagement across Instagram, Facebook & more
โShopify Admin Assistance: product updates, order editing, returns, promotions
๐ ๏ธ Tools & Platforms I Use:
โCRM & Helpdesk: Gorgias, Zendesk, Freshdesk, Salesforce Service Cloud, HelpScout
โeCommerce: Shopify, WooCommerce, Amazon, Etsy, eBay, Magento
โCommunication: Slack, Zoom, Skype, Google Meet
โProject Management: Trello, ClickUp, Asana, Monday.com
โMarketing Tools: Klaviyo, Mailchimp, Meta Business Suite
๐ฏ Why Clients Choose Me:
โ5+ Years of Customer Support & eCommerce Experience
โ100% Job Success Score on Upwork
โExcellent communication, empathy, and attention to detail
โStrong background in sales-oriented support
โTrusted by startups and growing brands alike
๐ฉ Letโs Work Together
If you're looking for a reliable, results-driven Customer Support and eCommerce Virtual Assistant who can manage online chat, phone, email, helpdesk, and Shopify admin, letโs connect.
๐ฌ Send me a message today and letโs talk about how I can help grow your brand through exceptional support. Thank you!!
Warmest Regards:
Muhammad Shehzad
Online Chat Support
Gorgias
Email Support
Helpdesk
Phone Support
Customer Support
Ecommerce Support
Shopify
Inbound Inquiry
Social Media Engagement
Social Media Replies
Ecommerce Order Fulfillment
FinTech
Virtual Assistance
Data Entry
Umair J.
Lahore, Pakistan
$25/hr
5.0
3 jobs
Hi, this is Umair here, a System Administrator & Network Engineer with 9+ years of experience helping businesses build secure, high-performance IT infrastructure.
Expert in VPN setup (WireGuard, OpenVPN), Cloud (AWS/Azure), VoIP, and Server Management.
I have worked with 40+ clients across the globe and earned some fantastic testimonials. I am dedicated to ensuring optimal performance and security of IT systems, enabling businesses to operate seamlessly and efficiently.
Iโm skilled in several different areas, and as such can offer services including:
โ Installing and configuring software ( Windows server - DHCP - DNS - AD- AD DC - GPO - Print Management)
โ Microsoft Exchange
โ Email Server
โ Server Migration.
โ In-depth Knowledge of Operating Systems (Windows - MacOS)
โ Microsoft 365 and Google Cloud Full Setup
โ Managing physical devices, such as servers and printers.
โ Networking Engineer
โ VPN
โ Problem-Solving
โ Cloud Computing (Azure - Contabo | Virtual Private Server)
โ Security and Monitoring
โ Troubleshooting
โ IT Support
โ Providing Users With Remote Access
โ Documenting and reporting on system configuration and maintenance.
โ Network Infrastructure
โ VoIP Engineer
โ Backup Server
Please let me know if you have any further questions or concerns. I look forward to working with you.
Regards.
Hardware Troubleshooting
Outbound Sales
Data Entry
VoIP PBX
VPN
Lead Generation
Telemarketing
Customer Service
Graphic Design
Network Engineering
Administrative Support
IT Support
Sales & Marketing
Sales
Network Design
Amir B.
Lahore, Pakistan
$10/hr
5.0
10 jobs
Most businesses do not lose leads because they need more tools โ they lose leads because their CRM, funnels, follow-ups, calendars, and pipelines are not connected properly.
๐๐ข๐ญ๐ก ๐,๐๐๐+ ๐๐ฉ๐ฐ๐จ๐ซ๐ค ๐ก๐จ๐ฎ๐ซ๐ฌ ๐๐ง๐ ๐๐๐% ๐๐จ๐ ๐๐ฎ๐๐๐๐ฌ๐ฌ, helping businesses build GoHighLevel (GHL) systems that capture leads, automate follow-ups, recover missed opportunities, book appointments, and move prospects through a clean sales pipeline without manual chasing.
I specialize in building structured GoHighLevel systems for:
โฎ Agencies
โฎ Local businesses
โฎ Real estate teams
โฎ Coaches, consultants
โฎ Clinics
โฎ Appointment-based businesses.
๐ ๐๐ก๐๐ญ ๐ ๐๐๐ง ๐ก๐๐ฅ๐ฉ ๐ฒ๐จ๐ฎ ๐ฐ๐ข๐ญ๐ก:
๐๐จ๐๐ข๐ ๐ก๐๐๐ฏ๐๐ฅ ๐๐๐ ๐๐๐ญ๐ฎ๐ฉ & ๐๐ข๐ฉ๐๐ฅ๐ข๐ง๐ ๐๐ฎ๐ญ๐จ๐ฆ๐๐ญ๐ข๐จ๐ง:
๐๐จ๐๐ข๐ ๐ก๐๐๐ฏ๐๐ฅ ๐๐จ๐ซ๐ค๐๐ฅ๐จ๐ฐ๐ฌ & ๐๐ฎ๐ญ๐จ๐ฆ๐๐ญ๐ข๐จ๐ง:
๐๐จ๐๐ข๐ ๐ก๐๐๐ฏ๐๐ฅ ๐ ๐ฎ๐ง๐ง๐๐ฅ๐ฌ, ๐๐๐๐ฌ๐ข๐ญ๐๐ฌ & ๐๐จ๐จ๐ค๐ข๐ง๐ ๐๐ฒ๐ฌ๐ญ๐๐ฆ๐ฌ:
๐๐จ๐๐ข๐ ๐ก๐๐๐ฏ๐๐ฅ ๐๐ง๐ญ๐๐ ๐ซ๐๐ญ๐ข๐จ๐ง๐ฌ & ๐๐๐๐ก๐ง๐ข๐๐๐ฅ ๐๐๐ญ๐ฎ๐ฉ:
๐๐จ๐๐ข๐ ๐ก๐๐๐ฏ๐๐ฅ ๐๐ฅ๐๐๐ง๐ฎ๐ฉ, ๐ ๐ข๐ฑ๐๐ฌ & ๐๐ฉ๐ญ๐ข๐ฆ๐ข๐ณ๐๐ญ๐ข๐จ๐ง:
๐๐๐ฌ๐ญ-๐๐ข๐ญ ๐ฉ๐ซ๐จ๐ฃ๐๐๐ญ๐ฌ ๐๐จ๐ซ ๐ฆ๐:
โฎ Full GoHighLevel setup from scratch
โฎ CRM and pipeline automation
โฎ Workflow cleanup and optimization
โฎ Lead nurture and appointment booking automation
โฎ GHL funnel and website setup
โฎ Agency snapshot and sub-account setup
โฎ Facebook Lead Ads to GHL automation
โฎ SMS/email follow-up systems
โฎ Zapier, Make, webhook, and API integrations
โฎ Local business lead management systems
๐๐ฒ ๐๐ฉ๐ฉ๐ซ๐จ๐๐๐ก ๐ข๐ฌ ๐ฌ๐ข๐ฆ๐ฉ๐ฅ๐: first I understand your lead flow, offer, pipeline, and follow-up process. Then I map the system structure, build the workflows/funnels/integrations, test every step, and make sure your GoHighLevel account is clean, reliable, and ready for real business use.
๐๐๐ง๐ ๐ฆ๐ ๐ฒ๐จ๐ฎ๐ซ ๐๐ฎ๐ซ๐ซ๐๐ง๐ญ ๐๐จ๐๐ข๐ ๐ก๐๐๐ฏ๐๐ฅ ๐ฌ๐๐ญ๐ฎ๐ฉ, ๐๐ฎ๐ง๐ง๐๐ฅ, ๐จ๐ซ ๐ฐ๐จ๐ซ๐ค๐๐ฅ๐จ๐ฐ ๐ข๐ฌ๐ฌ๐ฎ๐, ๐๐ง๐ ๐โ๐ฅ๐ฅ ๐ฌ๐ฎ๐ ๐ ๐๐ฌ๐ญ ๐ญ๐ก๐ ๐๐๐ฌ๐ญ ๐ฌ๐ญ๐ซ๐ฎ๐๐ญ๐ฎ๐ซ๐ ๐๐๐๐จ๐ซ๐ ๐ฐ๐ ๐ฌ๐ญ๐๐ซ๐ญ.
Thank YOU.
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HighLevel
Customer Relationship Management
CRM Development
CRM Software
CRM Automation
Automation
Email Automation
Automated Workflow
Marketing Automation
Marketing Automation Strategy
API
API Integration
Marketing Strategy
Lead Management Automation
Sales Funnel
Web Design
Landing Page Optimization
Landing Page Design
Zapier
n8n
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