Hire the Best Technical Support Specialists in Karachi, PK

Need a customer support specialist who can solve problems, delight customers, and represent your brand like it’s their own? You’re in the right place. With 5+ years of experience supporting global SaaS and eCommerce businesses, I help companies deliver exceptional customer experiences through fast, empathetic, and solution-focused support. Whether it’s resolving technical issues, handling billing inquiries, managing orders, or assisting customers via email, live chat, or phone, I ensure every interaction leaves a positive impression. I have hands-on experience with WordPress, Shopify, Zendesk, Gorgias, Freshdesk, Intercom, etc, and I’m confident working with customer accounts, order management, subscriptions, billing, and technical troubleshooting. Having worked with international teams and customers across different time zones, I adapt quickly to new systems and require minimal onboarding. Here’s what I bring to your team: • ⭐ 100% Job Success Score & Top Rated on Upwork • 💬 Professional support via email, live chat, and phone • 🛒 eCommerce support (orders, returns, subscriptions, shipping, billing) • 🔧 Technical troubleshooting for SaaS and WordPress platforms • 📚 Knowledge base documentation and SOP creation • 🤝 Clear communication, proactive problem-solving, and genuine care for your customers I believe great customer support is more than answering tickets. It is about building trust, strengthening customer relationships, and helping businesses grow through every interaction. If you’re looking for someone who can become a reliable extension of your team and deliver support with professionalism, efficiency, and empathy, I’d love to discuss how I can help.

Are you overwhelmed with customer support, tech queries, billing issues, or email customer service specialists? Let me take the weight off your shoulders. I'm Muhammad Owais, a Customer Service & Technical Support Specialist with over 7 years of hands-on experience helping SaaS, eCommerce, DTC brands, and B2B startups run smooth, scalable support operations. From Zendesk configuration to dispute resolution, I bring structure, speed, and strategy to your customer service stack. Worked for many companies as a virtual assistant. 💬 Tech Support (Tier 1 & Tier 2) •⁠ ⁠Deep experience in SaaS & Blockchain support •⁠ ⁠Helpdesk setup & ticket workflows (Zendesk, Freshdesk, Intercom, Gorgias) •⁠ ⁠Troubleshooting, onboarding, and knowledge base creation ✅ WHAT I DO BEST: 🛒 Shopify & E-commerce Support •⁠ ⁠Order tracking, subscriptions, refunds, chargebacks •⁠ ⁠Store admin: fulfillment, inventory, vendor management •⁠ ⁠Tools: Shopify, ShipStation, WordPress, PayPal, Stripe, Thrivecart, PaykickStart 💼 CRM & Admin Automation •⁠ ⁠Proficiency with Salesforce, Zendesk, Freshdesk, Intercom, Gorgias, & GHL. •⁠ ⁠Integration via Zapier, Jira, ClickUp, Asana, Make •⁠ ⁠Custom workflows, reporting dashboards, and email automation 💳 Billing & Chargebacks •⁠ ⁠Dispute management (Stripe, PayPal, Klarna, Airwallex) •⁠ ⁠VAT/Tax queries, custom invoicing, and refund processing •⁠ ⁠Documentation for policies, receipts, and preventive strategies 🛠 SaaS Documentation & Internal Content •⁠ ⁠FAQs, SOPs, Help Center articles, tutorials •⁠ ⁠Workflow documentation & internal team training guides 🏅 WHY CLIENTS LOVE WORKING WITH ME: ✔️ 7+ years in Customer Support & SaaS Ops ✔️ Complete CRM Support & Setup ✔️ Fluent, reliable, and extremely organized ✔️ 99% Job Success on Upwork ✔️ 🏆 Top Rated Plus — top 1.5% talent ✔️ 75% of clients return long-term ✔️ Trusted by teams at HackerRank, LastPass, Tumblr, ImagineLearning.

🌟 About Me Hello! I’m Rizwan Ahmed, a dedicated professional with strong experience in Customer Support, Content Writing, and Sales & Marketing. Over the years, I’ve helped businesses grow by combining clear communication, persuasive writing, and customer-first service. 💬 Customer Support: I specialize in providing efficient, empathetic, and solution-oriented assistance to clients, ensuring satisfaction and long-term relationships. ✍️ Content Writing: From product descriptions and blog posts to marketing copy, I create engaging and SEO-friendly content that connects with readers and drives action. 📈 Sales & Marketing: I understand how to convert interest into results. My focus is on promoting products and services effectively through strategic communication and relationship-building. I take pride in being reliable, detail-oriented, and easy to work with. Whether it’s handling support tickets, writing content, or managing campaigns, I bring a positive attitude and a strong work ethic to every project. Let’s work together to bring value, clarity, and growth to your business!

Your Jotform isn't working the way it should. Your WordPress site loads too slowly, converts too few visitors, and nobody understands the back end. I fix these problems using insider knowledge that most freelancers lack. I'm a current Jotform employee (4+ years) and former WordPress .com/Automattic staff (2 years). That's 6 years of platform-insider experience you won't find on another freelancer's profile. When you hire me, you're getting someone who builds these tools, not just someone who uses them. With $100K+ earned, a 100% Job Success Score, and Top Rated Plus status, I deliver results that justify every dollar. Results I've Delivered: 1. Built 2000+ Jotform integrations conditional logic, calculation fields, HIPAA-compliant forms, Jotform Sign, and PDF auto-generation 2. Connected Jotform to 50+ external systems: Zapier, Make, HubSpot, Salesforce, Klaviyo, Google Sheets, Slack, and custom webhooks via API 3. Developed 50+ WordPress sites e-commerce (WooCommerce + Stripe/PayPal), professional services, healthcare, and real estate, all scoring 90+ on Core Web Vitals 4. Reduced average page load time by 60% on client sites through Gzip compression, image optimization, database cleanup, and caching architecture 5. Automated 1,000+ hours of client manual work annually through n8n workflows, approval flows, auto-invoicing, and custom email responders What I Do For You: Jotform (Advanced) • Complex multi-page forms with conditional logic, calculation fields, and smart branching • Jotform Sign (e-signatures), HIPAA compliance, approval workflows • API integrations: Connect your forms to CRMs, payment processors, marketing platforms, and databases • Custom CSS injection for branded, pixel-perfect form design WordPress Development • Custom theme and plugin development • E-commerce: WooCommerce setup, Stripe/PayPal integration, inventory management • Performance: Core Web Vitals optimization, speed tuning, database cleanup • Security: Hardening, malware removal, zero-downtime migrations Automation & Integration • Workflow automation using Zapier, Make (Integromat), n8n (Free Forever), and custom webhooks • CRM and marketing integrations: HubSpot, Salesforce, Klaviyo, Mailchimp • Data pipelines: Form submissions → Google Sheets → CRM → Email sequences Ready to stop fighting your forms and your website? Message me with your project details, and I'll respond within 4 hours with a clear scope, timeline, and fixed quote. Afzal Pansuvi

𝗬𝗼𝘂𝗿 𝗮𝗹𝗹-𝗶𝗻-𝗼𝗻𝗲 𝗽𝗮𝗿𝘁𝗻𝗲𝗿 𝗳𝗼𝗿 𝗯𝘂𝗶𝗹𝗱𝗶𝗻𝗴, 𝗹𝗮𝘂𝗻𝗰𝗵𝗶𝗻𝗴, 𝗮𝗻𝗱 𝘀𝘂𝗽𝗽𝗼𝗿𝘁𝗶𝗻𝗴 𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝗽𝗿𝗼𝗱𝘂𝗰𝘁𝘀 𝘁𝗵𝗮𝘁 𝗴𝗿𝗼𝘄 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀. I'm Asad, a Top Rated Plus Full-Stack Developer and Tech Support Specialist with 8+ years of experience. I've delivered 200+ websites, 50+ applications, and provided world-class technical support to clients across the globe, helping businesses generate millions in revenue while keeping their customers happy and their systems running smoothly. If you need someone who can build it, ship it, and support it, I'm the partner you've been looking for. 𝗪𝗲𝗯 & 𝗔𝗽𝗽 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 ⚡ Full-Stack Web Apps — React, Vue, Angular + Laravel, Node.js, CodeIgniter 🛒 E-Commerce — Shopify, Magento, BigCommerce, PrestaShop 🔗 Custom API Integrations & third-party connections 📱 Mobile-responsive, SEO-optimized, high-converting websites 🗄️ Database design & backend architecture — MySQL, PostgreSQL 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 & 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 🛠️ Technical troubleshooting & bug resolution 💬 Live chat, email & ticket-based support 📋 Customer issue resolution & escalation handling 🔧 SaaS & product support for software teams 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗧𝗿𝘂𝘀𝘁 𝗠𝗲 ✅ Top Rated Plus ----> top 3% of Upwork talent ✅ Google Certified | $90k+ earned | 20+ long-term clients & companies ✅ 200+ websites & 50+ apps delivered successfully ✅ Clear communication, daily updates, zero surprises ✅ I don't just build your product ----> I help you support it too 𝗟𝗲𝘁'𝘀 𝘁𝗮𝗹𝗸 𝗮𝗯𝗼𝘂𝘁 𝘆𝗼𝘂𝗿 𝗽𝗿𝗼𝗷𝗲𝗰𝘁. 𝗦𝗲𝗻𝗱 𝗺𝗲 𝗮 𝗺𝗲𝘀𝗴𝗲𝘀, 𝗜 𝘁𝘆𝗽𝗶𝗰𝗮𝗹𝗹𝘆 𝗿𝗲𝗽𝗹𝘆 𝘄𝗶𝘁𝗵𝗶𝗻 𝗮 𝗳𝗲𝘄 𝗵𝗼𝘂𝗿𝘀.

▓▒▒░░░❇️ 𝙔𝙤𝙪𝙧 𝙙𝙚𝙫𝙚𝙡𝙤𝙥𝙚𝙧𝙨 𝙨𝙝𝙤𝙪𝙡𝙙𝙣'𝙩 𝙗𝙚 𝙨𝙥𝙚𝙣𝙙𝙞𝙣𝙜 𝙝𝙖𝙡𝙛 𝙩𝙝𝙚𝙞𝙧 𝙙𝙖𝙮 𝙙𝙚𝙘𝙞𝙥𝙝𝙚𝙧𝙞𝙣𝙜 𝙫𝙖𝙜𝙪𝙚 𝙨𝙪𝙥𝙥𝙤𝙧𝙩 𝙩𝙞𝙘𝙠𝙚𝙩𝙨. 𝙏𝙝𝙖𝙩'𝙨 𝙬𝙝𝙖𝙩 𝙄'𝙢 𝙝𝙚𝙧𝙚 𝙛𝙤𝙧.❇️░░░▒▒▓ I've spent 5+ years sitting between frustrated users and busy engineering teams in SaaS environments. Most support people copy-paste an apology and forward the email to dev. I don't work that way. When a user reports a problem, I investigate it. I pull up their UID in Retool, hunt for the specific error codes, check their subscription state in RevenueCat, and trace the payment flow in Stripe. If I can resolve it myself, I do. If I can't, your dev team gets a clean, detailed escalation report in Slack and not a vague "user says it's broken." Once the fix is in, I go back to the customer and explain it in plain English. I close every loop. That's the difference between support that clears a queue and support that actually protects your product. 𝙃𝙀𝙍𝙀 𝙄𝙎 𝙃𝙊𝙒 𝙄 𝘾𝘼𝙉 𝙃𝙀𝙇𝙋 𝙔𝙊𝙐𝙍 𝙏𝙀𝘼𝙈: ✳️𝐒𝐚𝐚𝐒 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐚𝐧𝐝 𝐁𝐮𝐠 𝐓𝐫𝐢𝐚𝐠𝐞 I own the support queue end to end. I don't just clear tickets. I find the actual friction points in the product and bring them to your team before they turn into bigger problems. If three users in one week are confused by the same flow, that's a product signal, not just a support ticket. I flag it. 𝗧𝗼𝗼𝗹𝘀: • HelpScout • Retool • RevenueCat • Stripe • Slack ✳️𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 𝐎𝐩𝐬 𝐚𝐧𝐝 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞 Startups run messy. Founders lose hours every week to inbox chaos, disorganized workflows, and Slack threads that go nowhere. I clean all of that up. I've helped founders get 20+ hours of their week back by building clean Notion systems, tightening async communication, and handling the background work that quietly eats their day. 𝗧𝗼𝗼𝗹𝘀: • Google Workspace • Slack • Notion. ✳️𝗔𝗜 𝗗𝗮𝘁𝗮 𝗔𝗻𝗻𝗼𝘁𝗮𝘁𝗶𝗼𝗻 & 𝗟𝗮𝗯𝗲𝗹𝗶𝗻𝗴 Because I'm used to being in the weeds with data, I also do hands-on data annotation. AI models need incredibly clean training data to work right. I handle the tedious work of categorizing and labeling raw data accurately so your ML engineers can just focus on training the models. ✳️𝗖𝗠𝗦 & 𝗠𝘂𝗹𝘁𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 I have hands-on experience with Strapi CMS, including a large-scale project where I translated, structured, and published block content across 12 languages, handling the full workflow from source content all the way to live publishing in every locale. 𝗧𝗼𝗼𝗹𝘀: • Strapi • Google Translate • Chat GPT • Gemini 𝐀 𝐅𝐄𝐖 𝐎𝐓𝐇𝐄𝐑 𝐓𝐇𝐈𝐍𝐆𝐒 𝐘𝐎𝐔 𝐒𝐇𝐎𝐔𝐋𝐃 𝐊𝐍𝐎𝐖: I save developers a lot of time because I actually know the difference between a frontend glitch and a backend bug. I also pay attention to user trends. If a few people complain about the exact same confusing menu, I alert the product team before it turns into a bigger issue. Finally, my clients trust me with their live payment systems and user data. I work under strict NDAs every day, so you never have to worry about privacy or security. If you’re looking for someone who genuinely gets the tech they’re supporting, drop me a message or 𝐬𝐞𝐧𝐝 𝐚𝐧 𝐢𝐧𝐯𝐢𝐭𝐞. Let me know what’s currently clogging up your support queue 𝗜 𝗮𝗺 𝗮𝗹𝘄𝗮𝘆𝘀 𝗵𝗮𝗽𝗽𝘆 𝘁𝗼 𝗵𝗼𝗽 𝗼𝗻 𝗮 𝗾𝘂𝗶𝗰𝗸 𝘃𝗶𝗱𝗲𝗼 𝗰𝗮𝗹𝗹 𝘁𝗼 𝗰𝗵𝗮𝘁 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗶𝘁. ☕ 𝙌𝙐𝙄𝘾𝙆 𝙊𝙑𝙀𝙍𝙑𝙄𝙀𝙒 𝙊𝙁 𝙎𝙆𝙄𝙇𝙇𝙎 𝘼𝙉𝘿 𝙏𝙊𝙊𝙇𝙎: I specialize in SaaS technical support, bug triage, and support operations for B2B SaaS startups and fast-moving product teams. My core toolkit includes HelpScout, Retool, RevenueCat, Stripe, Slack, Notion, and Google Workspace. I have hands-on experience in support queue management, user account investigation, subscription management, payment troubleshooting, and writing clean developer-facing escalation tickets. I understand how engineering teams work and how to communicate clearly across support, product, and dev. Beyond support, I help with startup operations, executive assistance, and workflow automation. I also handle AI data annotation, data labeling, and ML training data preparation for teams that need careful, precise work. On the CMS side, I have direct experience with Strapi and a large-scale multilingual content project covering 12 languages from start to finish. Whether you need Tier 2 technical support, live app support, CMS content management, multilingual content operations, product feedback analysis, or operational cleanup, I have the technical background to get it done and the communication skills to keep everyone in the loop. I work under NDA without exception and treat data security as a baseline, not an afterthought.