Hire the Best Technical Support Specialists
in Pakistan

IT Procurement Executive | Help Desk & Technical Support Engineer (L1/L2) Hi there, I’m an IT professional with over five years of experience bridging the gap between daily technical support and strategic IT procurement. Whether you need a hands-on Technical Support Engineer to manage your Help Desk operations or an executive to streamline your IT asset lifecycle, I bring both technical expertise and operational efficiency to your team. I have spent the last five years supporting fast-paced Managed Service Provider (MSP) and corporate environments. I specialize in diagnosing complex hardware, software, and networking issues while ensuring your business gets the best value from its technology investments. Core Technical & Procurement Expertise: Help Desk & End-User Support (L1/L2): Providing reliable, fast-resolution troubleshooting for both local and remote users. Cloud Administration: Hands-on management and configuration of Microsoft 365, Google Workspace, and Azure environments. IT Procurement & Asset Lifecycle: Strategic sourcing, vendor relationship management, and hardware/software inventory tracking. Operations & Ticketing Systems: Streamlined escalation management, workflow optimization, and cross-functional team collaboration. I pride myself on clear communication and a customer-first approach. My goal isn't just to close tickets or purchase equipment—it's to turn operational challenges into real efficiency gains for your business, keeping everything running smoothly and minimizing downtime. Let’s connect to discuss how I can support your IT infrastructure and procurement goals!

Education: Computer Science & Engineering Expertise: Technical Support | Product Management | Customer Success | IT Support Experience: 7+ years - Tech Support: Level 1/2 Technical support for SAAS Mobile/ Web apps - Product Management: Managing SAAS products built on iOS/ macOS Platforms Here are some of my skills: Able to handle the training of AI Chatbots Able to create the conversational flow of AI chatbots Able to analyze, troubleshoot, and deliver Microsoft Cloud solutions on Azure and Office 365 platforms. Able to set up the QA process and the smoke testing process Able to design and implement internal training documents Able to design and implement How-To docs and user manuals for clients. Dealing effectively with users in resolving technical issues and questions Test, troubleshoot, and work independently to resolve both customer issues and problems Maintaining the corporate email system, including account management and email archival Researching, analyzing, and implementing patches and upgrades to fix operating system problems or vulnerabilities Evaluates new products and services Onboarding Client Product Demos Client Training Client Onboarding Assistance Client Retainment I am available Monday through Saturday, 9 am to 6 pm PST. Thank You!

Need a 5-minute response time for your customers? Hi, I’m Ahmer, a dedicated Virtual Assistant specializing in Customer Support, CRM Management, Administrative Services and Closed Captioning services. With 4+ years of hands-on experience, I help businesses deliver fast, professional, and customer focused support while keeping their operations organized and efficient. I have worked with multiple streaming platforms and billing systems, providing live chat support, email handling, and technical assistance. I maintain a response time of under 5 minutes, ensuring customers receive quick and accurate solutions leading to improved satisfaction and retention. 🔹 What I Bring to Your Business: 💬 Customer Support (CX) & Technical Troubleshooting 24/7 Live Chat & Email Support Helpdesk Management Fast response time with clear, professional communication Customer issue resolution & technical support 📊 CRM Management & Data Entry CRM Data Entry & Database Management Data Processing, Data Cleaning & Organization Accurate reporting using Excel & Google Sheets Keeping records updated and error-free 🎬 Subtitling & Captioning Services English Closed Captioning & Subtitles (SRT) Subtitle Editing, Proofreading & Formatting Grammar, punctuation, and timing accuracy Experience with movies, TV series & video content 📱 Social Media Management Content creation & post scheduling Managing social media accounts Experience with tools like Vista Social 🔹 Why Clients Choose Me: ✔ Fast and reliable communication ✔ Strong attention to detail (error-free work) ✔ Ability to multitask across support, admin, and content tasks ✔ Confidential data handling with professionalism ✔ On-time delivery with consistent quality I’m here to help you save time, improve customer experience, and streamline your daily operations. 📩 Feel free to message me I’m ready to get started!

Keep Your Business Running Smoothly — Fast, Reliable Microsoft IT Support Are IT issues slowing down your business? I help organizations quickly resolve Microsoft infrastructure problems, reduce downtime, and maintain secure, reliable, and high-performing IT environments. With 23+ years of enterprise IT experience, I provide expert L1, L2, and L3 technical support across Microsoft 365, Azure, Exchange, Active Directory, Windows Server, and Microsoft Entra ID. Whether you need urgent troubleshooting, day-to-day administration, or a complex migration, I deliver practical, business-focused solutions with minimal disruption. What I Can Help You With Microsoft 365 & Exchange Microsoft 365 administration Exchange Online & Exchange Server (2003–2019) Hybrid Exchange deployments Mailbox migrations Outlook, Teams, SharePoint & OneDrive support Mail flow, DNS, SPF, DKIM & DMARC Database recovery, DAG & performance optimization Azure & Microsoft Entra ID Azure Virtual Machines Azure Networking & Storage Microsoft Entra ID (Azure AD) Azure AD Connect & Hybrid Identity Single Sign-On (SSO) Site-to-Site VPN Infrastructure deployment & troubleshooting Active Directory & Windows Server Active Directory administration Domain Controllers & FSMO roles DNS, DHCP & Group Policy Windows Server (2003–2022) Remote Desktop Services (RDS) File Server administration Organizational Unit (OU) design Technical Support (L1/L2/L3) Incident & problem management Root cause analysis Remote desktop support Windows desktop & server troubleshooting VPN & network connectivity Patch management User administration Performance optimization Documentation & knowledge base creation Endpoint Management & Security Microsoft Intune (MDM/MAM) Device management Security baselines Compliance policies Multi-Factor Authentication (MFA) Data Loss Prevention (DLP) Safe Links & Safe Attachments Professional Highlights ✔ 23+ years supporting enterprise Microsoft environments ✔ Successfully migrated 2,000+ users from Exchange Server to Microsoft 365 ✔ Extensive experience with Microsoft 365, Azure, Active Directory, Exchange, and Windows Server ✔ Designed and implemented Hybrid Exchange and Microsoft Entra ID solutions ✔ Delivered secure cloud migrations with minimal downtime ✔ Strong troubleshooting, documentation, and customer support skills Why Clients Hire Me Fast response and effective communication Strong analytical and troubleshooting abilities Enterprise-level Microsoft infrastructure expertise Security-first approach Reliable, scalable, and cost-effective solutions End-to-end support from planning to implementation Committed to delivering quality work on time Let's Work Together Whether you need technical support, Microsoft 365 administration, Azure management, Exchange troubleshooting, Active Directory expertise, or a complete infrastructure migration, I'm ready to help. Send me a message, and let's discuss how I can keep your IT environment secure, stable, and running at its best.

With over five years of experience in technical support and a strong commitment to delivering exceptional customer service, I am confident in my ability to effectively resolve complex technical issues and enhance user satisfaction with SaaS, mobile or any online application. 💻 My Expertise Includes: 🔧 Advanced Technical Troubleshooting: I have a proven track record of diagnosing and resolving intricate software, hardware, and network problems, ensuring minimal downtime and swift resolutions. 📞 Proficient Use of Zendesk, Phone and Email Support: I am skilled in utilizing Zendesk for live chat support, phone support, and ticket management, enabling efficient communication and issue tracking to meet customer needs effectively. 🤖 AI-Based Tools & Skills: I stay current with the latest AI-driven support technologies, including chatbots and virtual assistants, to provide fast and accurate responses to customer inquiries, improving overall service efficiency. 🤝 Customer-Centric Approach: I prioritize building strong relationships with clients by actively listening to their concerns and providing clear, concise solutions, which has resulted in high satisfaction rates. 📝 Documentation and Knowledge Sharing: I am adept at creating and maintaining technical documentation, ensuring that all support resources are easily accessible for both staff and customers. My goal is to foster an environment of continuous learning and improvement. 👥 Collaboration and Team Leadership: I thrive in collaborative settings, working closely with engineering and product teams to address persistent issues and improve overall service quality. Additionally, I mentor junior staff to elevate their skills and provide superior support. 🔧 Ready to elevate your technical support experience? Let's connect and tackle those challenges together! 🚀 Reach out today, and let's make tech support seamless and efficient! 💬

Need a technical support professional who can hit the ground running? I bring years of IT infrastructure, helpdesk management, and web support experience to your team. Whether you need high-volume ticket resolution via Zendesk, complex DNS troubleshooting (SPF, DKIM, DMARC, email authentication, inbox placement), or someone to manage your hosting environment, I provide 'set-it-and-forget-it' reliability. I don't just clear queues; I improve system stability and user happiness.