Hire the Best Phone Support Agents
in Pakistan

Hello there! thank you for taking a moment to visit my profile. I’m Hafeez, a dedicated Customer Service Representative with over 3 years of hands-on experience in delivering exceptional support through email and live chat. I specialize in helping eCommerce businesses provide outstanding customer experiences by handling inquiries, resolving issues, and ensuring customer satisfaction. I’ve had the opportunity to work with clients from around the world, including the Netherlands, Belgium, the UK, the USA, and Germany, which has helped me develop strong communication skills and cultural understanding. My expertise includes working with leading CRM and support tools such as Freshdesk, Zendesk, Zoho CRM, and Intercom. I also have practical experience managing customer interactions on platforms like Shopify and WooCommerce. Here’s what I bring to your business: Professional email and live chat support Quick and effective problem-solving Strong communication and customer handling skills Experience with international clients Reliable, organized, and detail-oriented work approach I am passionate about helping businesses grow by creating positive customer experiences and building long-term relationships. Let’s work together to provide your customers with the support they deserve! Best regards, Hafeez

With my vast experience in the field of customer service, I won't disappoint you hiring me. I have an admirable persuasive quality of communicating with customers and I am a positive, motivated and hardworking individual who enjoys learning everyday. If given the opportunity, I would enthusiastically tackle all tasks and ensure that I complete the work accurately and bring success to the company & project.

🏆 Top Rated Freelancer | 100% Job Success Score | 10+ Years Customer Support Experience Great customer support is more than answering tickets it’s about building trust, resolving issues efficiently, and creating a customer experience that strengthens your brand. For over 10 years, I have helped businesses deliver professional, responsive, and customer-focused support across email, live chat, helpdesk platforms, and CRM systems. I specialize in handling customer inquiries, escalations, billing concerns, order-related issues, account management, dispute resolution, and day-to-day support operations while maintaining a high standard of communication and professionalism. I have experience supporting businesses across multiple industries, including e-commerce, SaaS, technology, professional services, healthcare, finance, and subscription-based businesses. Tools & Platforms: ✔ Zendesk ✔ Freshdesk ✔ HubSpot ✔ Intercom ✔ Salesforce ✔ Gmail ✔ Google Workspace ✔ Slack ✔ CRM & Helpdesk Systems What I Can Help You With: 🔸Email Support 🔸 Live Chat Support 🔸 Ticket Management 🔸 Customer Success 🔸 Escalation Handling 🔸 Complaint Resolution 🔸 Billing & Account Support 🔸 Customer Retention 🔸 CRM Management 🔸 Helpdesk Operations 🔸 SOP Compliance & Documentation 🔸 Customer Satisfaction Improvement Why Clients Work With Me: ✓ Top Rated Upwork Freelancer ✓ 100% Job Success Score ✓ 10+ Years Customer Service Experience ✓ Fluent English & Urdu Communication ✓ Strong Problem-Solving Skills ✓ Reliable & Detail-Oriented ✓ Long-Term Client Focus My approach is simple: respond quickly, communicate clearly, solve problems professionally, and represent your brand as if it were my own. If you're looking for a dependable customer support professional who can integrate into your workflow, handle customer interactions with confidence, and contribute to long-term business growth, I'd be happy to discuss your project.

Hello! Top-Rated Plus Freelancer with 4+ years of experience for customer support. Can provide Call Support /Email support /Chat support/ Customer support/ Virtual Assistant/Dropshipping Agent. My best skills & strengths: - Customer Support (Specially Dropshipment Models) - Familiarity with all major Ticketing platforms, including Freshdesk, Zendesk, Gorgias, Helpscout, and ReAmaze. - Social Media Management - Google sheets - Content Writing - Reviews Management (Trustpilot, Amazon, eBay, Walmart etc) - Disputes and Cases Management (All major financial institutions) - Email, Live Chat and Phone Management - Team Management (I have experience of handling entire teams consisting of up to 20 team members) The best part about my talent is that I am a fast learner so if there is anything that isn't mentioned on my resume but, would want me to do it, I will do my best to learn that skill for your work but, I never say never to any opportunity at all. If you feel like I would be a good fit, I am only a few clicks away! Thank you for your consideration

Your customers remember every interaction with your business, and one poor experience is enough to lose them forever! Many businesses lose customers not because of their product, but because of poor customer support and ineffective communication. I help solve that problem by delivering exceptional customer support, strategic cold calling, and customer experiences that increase retention, loyalty, & revenue. Proactive. Resourceful. Customer-Focused. Customer Service SME with 8+ years of experience delivering exceptional support and building lasting customer relationships. Some of the names I’ve proudly worked with include: • Upwork (Freelancer Support) • Deloitte (Big 4 Consulting) • Large-scale Shopify and Amazon brands ➤ Customer Service Experience ✔️ Successfully managed 8 Shopify brands simultaneously within a single project ✔️ Handled 10–15 tickets per hour during peak season with efficiency and accuracy ✔️ Reduced churn by 28% for a subscription-based client within 90 days ➤ Cold Calling & Sales Experience ✔️ Generated record-breaking results in both B2B and B2C campaigns ✔️ Mastered phone tonality to avoid sounding scripted or overly sales-focused ✔️ Successfully bypassed gatekeepers and connected with key decision-makers ➤ Systems & Tools Zendesk / Freshdesk / Gorgias / HubSpot / Intercom / Help Scout / Re:amaze / GoHighLevel / Shopify Plus / Notion / Slack / Jira / ClickUp / Aircall / RingCentral / Dialpad / Five9 / VICIdial / CallTools / Google Workspace / Microsoft Office ➤ Remote-Ready Setup Dedicated home office with backup power, dual high-speed internet connections (100 Mbps & 60 Mbps), dual monitors, and noise-canceling equipment to ensure uninterrupted, distraction-free communication for your customers and team. ➤ Reviews & Client Feedback (also available in my work history section) ⭐⭐⭐⭐⭐ "𝐺𝑟𝑒𝑎𝑡 𝑐𝑢𝑠𝑡𝑜𝑚𝑒𝑟 𝑠𝑒𝑟𝑣𝑖𝑐𝑒 𝑎𝑔𝑒𝑛𝑡 𝑎𝑛𝑑 𝑤𝑎𝑠 𝑎𝑏𝑙𝑒 𝑡𝑜 ℎ𝑎𝑛𝑑𝑙𝑒 𝑠𝑜𝑐𝑖𝑎𝑙 𝑚𝑒𝑑𝑖𝑎, 𝑐𝑢𝑠𝑡𝑜𝑚𝑒𝑟 𝑐𝑎𝑙𝑙𝑠, 𝑎𝑛𝑑 𝑒-𝑚𝑎𝑖𝑙𝑠." ⭐⭐⭐⭐⭐ "𝑆𝑦𝑒𝑑 𝑖𝑠 𝑎𝑛 𝑒𝑥𝑐𝑒𝑝𝑡𝑖𝑜𝑛𝑎𝑙𝑙𝑦 𝑝𝑟𝑜𝑑𝑢𝑐𝑡𝑖𝑣𝑒 𝑠𝑎𝑙𝑒𝑠 𝑟𝑒𝑝𝑟𝑒𝑠𝑒𝑛𝑡𝑎𝑡𝑖𝑣𝑒. 𝐻𝑒 𝑖𝑠 𝑒𝑥𝑡𝑟𝑒𝑚𝑒𝑙𝑦 ℎ𝑎𝑟𝑑 𝑤𝑜𝑟𝑘𝑖𝑛𝑔, 𝑎𝑛𝑑 𝑝𝑟𝑜𝑣𝑖𝑑𝑒𝑑 𝑢𝑠 𝑚𝑎𝑛𝑦 𝑚𝑒𝑒𝑡𝑖𝑛𝑔 𝑏𝑜𝑜𝑘𝑖𝑛𝑔𝑠 𝑖𝑛 𝑎 𝑣𝑒𝑟𝑦 𝑠ℎ𝑜𝑟𝑡 𝑝𝑒𝑟𝑖𝑜𝑑 𝑜𝑓 𝑡𝑖𝑚𝑒. 𝐼 𝑤𝑜𝑢𝑙𝑑 100% 𝑟𝑒𝑐𝑜𝑚𝑚𝑒𝑛𝑑 ℎ𝑖𝑚 𝑡𝑜 𝑗𝑜𝑖𝑛 𝑎𝑛𝑦 𝑠𝑎𝑙𝑒𝑠 𝑡𝑒𝑎𝑚." ⭐⭐⭐⭐⭐ "𝑇ℎ𝑖𝑠 𝑤𝑎𝑠 𝑜𝑢𝑟 𝑓𝑖𝑟𝑠𝑡 𝑡𝑖𝑚𝑒 𝑤𝑜𝑟𝑘𝑖𝑛𝑔 𝑤𝑖𝑡ℎ 𝑆𝑦𝑒𝑑 𝑓𝑜𝑟 𝑜𝑢𝑟 ℎ𝑜𝑙𝑖𝑑𝑎𝑦 𝑠𝑒𝑎𝑠𝑜𝑛, 𝑎𝑛𝑑 𝐼 𝑐𝑜𝑢𝑙𝑑 𝑛𝑜𝑡 𝑏𝑒 𝑚𝑜𝑟𝑒 𝑔𝑟𝑎𝑡𝑒𝑓𝑢𝑙 𝑓𝑜𝑟 ℎ𝑖𝑠 𝑐𝑜𝑛𝑡𝑟𝑖𝑏𝑢𝑡𝑖𝑜𝑛𝑠 𝑡𝑜 𝑡ℎ𝑒 𝑡𝑒𝑎𝑚! 𝑆𝑦𝑒𝑑 𝑤𝑎𝑠 𝑣𝑒𝑟𝑦 𝑝𝑟𝑜𝑓𝑒𝑠𝑠𝑖𝑜𝑛𝑎𝑙 𝑤𝑖𝑡ℎ 𝑜𝑢𝑟 𝑐𝑢𝑠𝑡𝑜𝑚𝑒𝑟𝑠 𝑎𝑛𝑑 𝑜𝑡ℎ𝑒𝑟 𝑡𝑒𝑎𝑚 𝑚𝑒𝑚𝑏𝑒𝑟𝑠 𝑎𝑡 𝑎𝑙𝑙 𝑡𝑖𝑚𝑒𝑠. 𝐻𝑖𝑠 𝑎𝑡𝑡𝑒𝑛𝑡𝑖𝑜𝑛 𝑡𝑜 𝑑𝑒𝑡𝑎𝑖𝑙, 𝑝𝑟𝑜𝑓𝑒𝑠𝑠𝑖𝑜𝑛𝑎𝑙 𝑐𝑜𝑚𝑚𝑢𝑛𝑖𝑐𝑎𝑡𝑖𝑜𝑛 𝑠𝑘𝑖𝑙𝑙𝑠, 𝑤𝑖𝑙𝑙𝑖𝑛𝑔𝑛𝑒𝑠𝑠 𝑡𝑜 𝑔𝑜 𝑎𝑏𝑜𝑣𝑒 𝑎𝑛𝑑 𝑏𝑒𝑦𝑜𝑛𝑑, 𝑎𝑛𝑑 𝑜𝑣𝑒𝑟𝑎𝑙𝑙 𝑝𝑒𝑟𝑓𝑜𝑟𝑚𝑎𝑛𝑐𝑒 𝑎𝑟𝑒 𝑡𝑜𝑝 𝑛𝑜𝑡𝑐ℎ! 𝐼 𝑤𝑜𝑢𝑙𝑑 𝑏𝑒 ℎ𝑜𝑛𝑜𝑟𝑒𝑑 𝑡𝑜 ℎ𝑎𝑣𝑒 𝑆𝑦𝑒𝑑 𝑏𝑎𝑐𝑘 𝑜𝑛 𝑜𝑢𝑟 𝑡𝑒𝑎𝑚 𝑠ℎ𝑜𝑢𝑙𝑑 𝑡ℎ𝑒 𝑜𝑝𝑝𝑜𝑟𝑡𝑢𝑛𝑖𝑡𝑦 𝑎𝑟𝑖𝑠𝑒." Feel free to send me a message and I will treat your business with utmost care as if I am the Business Owner.

🎀 𝐓𝐎𝐏 𝐑𝐀𝐓𝐄𝐃 𝐏𝐋𝐔𝐒 ✅ 𝐔𝐏𝐖𝐎𝐑𝐊 𝐂𝐄𝐑𝐓𝐈𝐅𝐈𝐄𝐃 🎖️𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 👌𝐓𝐎𝐏-𝐍𝐎𝐓𝐂𝐇 𝐓𝐢𝐜𝐤𝐞𝐭𝐬 & 𝐂𝐡𝐚𝐭 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝟙𝟘𝟘% 𝐂𝐋𝐈𝐄𝐍𝐓 𝐒𝐀𝐓𝐈𝐒𝐅𝐀𝐂𝐓𝐈𝐎𝐍 💼 9+ 𝐘𝐄𝐀𝐑𝐒 𝐄𝐗𝐏𝐄𝐑𝐈𝐄𝐍𝐂𝐄 🎖 𝐀𝐰𝐚𝐫𝐝𝐞𝐝 "𝐔𝐩𝐰𝐨𝐫𝐤 𝐒𝐤𝐢𝐥𝐥 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧 I am a highly capable, experienced administrative professional and customer service provider. For over a decade, I have developed a wide range of both written and verbal skills. I am multi-skilled, with a lot of integrity and a willingness to go the extra mile to satisfy my client. I am experienced in handling sales and billing complaints as I have worked with some of the top US, UK and Australian-based companies as Customer Service Operations Supervisor. My top skills are Customer service through phone, email, and chat. I’m also skilled and expert in Administrative work, Online research, Social Media Management, and Data management. I am reliable and can handle a great deal of pressure and given a chance, I will exceed your expectations. I am skilled, expert and knowledgeable in the following: * MS Office * G Suite * Salesforce * Stripe * Shopify * Zopim * Zendesk * Gorgias * FreshDesk * Helpscout * ShipStation * Airtable * Responsebid * HouseCallPro * Copper * Pipedrive * ConnectWise * Zoho * Ring Central * Talk Desk * LimeLight In my current role, I have been responsible for managing email, chat, and phone support for the past five years. During this time, I have trained numerous new hires and implemented processes to improve efficiency and enhance customer satisfaction. As a result, I have consistently achieved CSAT scores above 90%. I am a reliable and punctual employee, with two reliable internet connections to ensure I am always available for work. I take my job seriously and am committed to meeting deadlines and exceeding customer expectations. Thanks for your interest.