Hire the Best Call Center Agents
in Pakistan

With over 7 years of experience in customer service, sales support, and client communication, I help businesses deliver exceptional customer experiences while driving growth through professional lead management and appointment setting. Throughout my career, I have worked with customers across multiple channels, including phone calls, live chat, email, and CRM platforms. My experience ranges from handling high volumes of customer inquiries to qualifying leads, scheduling appointments, resolving concerns, and supporting sales teams in achieving their goals. My expertise includes: ✔ Appointment Setting & Lead Qualification ✔ Inbound & Outbound Customer Support ✔ Live Chat & Email Support ✔ Sales Support & Customer Relationship Management ✔ CRM Management & Data Entry ✔ Customer Retention & Client Satisfaction ✔ Administrative & Virtual Assistance Tasks ✔ Professional Phone Communication I pride myself on being reliable, detail-oriented, and committed to providing outstanding service. Whether you need someone to engage with customers, manage appointments, handle support requests, or represent your business professionally, I am dedicated to delivering results and exceeding expectations. My goal is to help your business save time, improve customer satisfaction, and create lasting relationships with clients. Let’s discuss how I can contribute to your success.

Every missed call, unanswered chat, or delayed order is a customer walking out the door. Most businesses know this. But fixing it in-house means hiring, training, managing, and retaining staff is expensive and slow. I lead a dedicated BPO team of 100+ trained agents operating across two offices, 24 hours a day, 7 days a week. We integrate into your existing operations and handle your inbound volume completely under your brand, your tone, your standards. Your customers never know they are speaking to an outsourced team. Who I work with: Taxi and transport companies that need round-the-clock dispatch coverage without the cost of building an in-house operations team. E-commerce and retail businesses overwhelmed by order queries, returns, and customer follow-ups during peak hours. SaaS and tech companies that need reliable Tier 1 and Tier 2 helpdesk coverage without the overhead of full-time hires. Any business where the phone needs to be answered, the chat needs to be covered, and the inbox needs to stay at zero. What my team handles: Inbound Customer Support: phone, live chat, and email, 24/7 Taxi and Transport Dispatch: driver coordination, ride scheduling, airport transfers, real-time fleet communication Order Taking and Processing: reservations, e-commerce orders, fulfilment coordination, customer updates Appointment Scheduling: booking management, calendar coordination, confirmation calls, follow-ups Technical Helpdesk: Tier 1 and Tier 2 support, ticket management, SLA adherence I also take on outbound work where the scope makes sense; lead generation, appointment setting, and outbound sales support for the right clients. What makes working with my team different: No recruitment cost on your end. No training overhead. No sick days, no turnover. Your dedicated agents are trained on your processes within days of onboarding and monitored by a QA team on every interaction. We work on flexible models per agent, per hour, or monthly retainer so you scale up or down without long-term risk. I am not a solo freelancer. I run a full operations team built specifically for this work. If your inbound is costing you customers or your team is stretched too thin to keep up, send me a message and let us see if we are the right fit.

I help businesses improve customer communication, appointment scheduling, and day-to-day operations through reliable, professional, and well-structured support. I am Khwaja Mirbaz, a certified Customer Service Consultant and experienced Call Center Agent, Appointment Setter, and Virtual Assistant. I support organizations by managing inbound and outbound calls, cold calling, warm lead follow-ups, and inbound marketing inquiries, ensuring clear communication and positive customer experiences. I specialize in appointment scheduling and appointment setting, helping businesses increase booking rates, reduce no-shows, and maintain organized calendars. I confidently represent brands while handling customer conversations with professionalism and consistency. My experience includes customer support for dating websites and social platforms, where discretion, confidentiality, and respectful communication are essential. I manage user interactions while maintaining brand image and customer trust. I provide high-quality customer service and customer support via phone, email, chat, and social media. I also offer virtual assistance and administrative support, including email handling, follow-ups, reporting, and daily task coordination. I am skilled in Customer Relationship Management (CRM), managing lead records, data entry, pipeline updates, and accurate documentation. Additionally, I handle social media messages and media communication, ensuring timely responses and a consistent brand voice. I am detail-oriented, dependable, and focused on long-term collaboration. My goal is to help businesses operate smoothly while improving customer engagement, retention, and overall service quality.

Are you looking for a reliable 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁 who can professionally handle calls, chats, emails, and customer inquiries while keeping your customers satisfied? I’m an experienced Customer Service Specialist with 5+ years of experience in Customer Service, Amazon Call & Chat Support, Cold Calling, Chat Support, Email Support, and BPO Call Center operations. I also have 2+ years of hands-on BPO Call Center experience. I specialize in Customer Service, Customer Support, Inbound Calling, Outbound Calling, Cold Calling, Chat Support, Email Support, Customer Follow-Up, Complaint Resolution, and Lead Follow-Up. My Services: ✔ Customer Service & Customer Support ✔ Amazon Call & Chat Support ✔ BPO Call Center Support ✔ Inbound & Outbound Calling ✔ Cold Calling ✔ Chat Support ✔ Email Support ✔ Customer Follow-Up ✔ Complaint & Issue Resolution ✔ Lead Follow-Up ✔ Appointment Setting ✔ CRM & Data Entry Why Work With Me? ✅ 5+ Years of Customer Service Experience ✅ Amazon Call & Chat Support Experience ✅ 2+ Years of BPO Call Center Experience ✅ Professional Communication & Customer Handling ✅ Comfortable With High-Volume Calls, Chats & Emails ✅ Reliable, Patient, and Detail-Oriented Whether you need Customer Service, Cold Calling, Chat Support, Email Support, Amazon Customer Support, or BPO Call Center assistance, I’m ready to provide reliable and professional support. Let’s connect and discuss your requirements.

My aim on upwork are as follows: ✅ 100% Client Satisfaction ✅ 100% Delivery On Time ✅ 100% Client Recommendation I only care for client satisfaction. You will be happy and what you are paying me will be worth it. I’m a reliable and proactive Virtual Assistant with a proven track record of delivering high-quality support to clients. My profile reflects consistent 5-star feedback for professionalism, communication, and timely delivery — with long-term clients who value dependable support. What I can help you with: Email & inbox management Calendar management & scheduling Data entry & online research Customer support (email/chat) Document preparation & formatting Social media & basic content assistance CRM & file organization Ongoing admin support What sets me apart: Consistent high client satisfaction Clear and responsive communication Strong time management skills Quick learner & problem solver Respect for deadlines and confidentiality I treat every project as a long-term partnership and aim to exceed expectations on every task. If you’re looking for a Virtual Assistant who delivers reliable results and professional support, let’s connect.

Hi, I'm a hardworking individual who has over 6 years of experience in giving professional, excellent service to various Call Centre Companies including my work-from-home job as a Virtual Assistant- Cold Caller, and Appointment Setter to real estate companies, life insurance, Digital Marketing, and other fields. Now, I'm with Virtual Workforce Professionals as an Appointment setter, Sales Agent, Telemarketer, Data entry specialist, Lead generation specialist and Virtual Assistant. I will totally give my full commitment to whatever task is given to me, and I will always see to it that "hard work" is the key to my success. I am highly skilled in communicating with clients over the phone, through emails, and through chat support. I am well aware of the calling software/ CRMs HUBSPOT TRELLO GO-HIGH-LEVEL OPEN PHONE NOYSI MONDAY.COM 800.COM RING CENTRAL AIRCALL ORUM DIALPAD SLACK ZOHO KIXIE FLOZY SNOV.IO I'm well versed in Mojo dialer, Trello, Google Drive, Podio, Zoho, Air call, Trello, Zendesk, Xero, Salesforce, Dial pad, Espresso Agent, Phone Burner, Pipedrive, Many Chat, Kajabi, and eager to learn more about any new tools that get the job done well. My good work ethics and a perfect blend of skills are my advantages in any job I am applying for. I can adapt easily to any work environment and can absorb different updates in any process as the business needs. Rest assured that I can deliver good results with less supervision and I would make a great asset to your company. Thanks