Hire the Best Call Center Agents in Rawalpindi, PK

I have been working as a call center agent in the BPO industry since 2007. I've been assigned to different accounts where I had a chance to do sales, appointment settings, do surveys over the phone, answering billing inquiries and dealt with technical issues. I possess excellent communication and inter-personal skills. I have learned to be reliable, diligent and also adhere to deadlines. The determination for me to gain success is what I strive the most. I am committed to providing total quality of work .

My name is Falak from Asia a simple and motivated person with a long experience in Shopify Customer Support, Dropshipping, Social Media, Virtual Assistant, Phone Handling to E-Commerce Expertise. Thus, I guarantee you the best quality. As a multilingual and quality support agent I can offer services. 1- Shopify customer service 2- Order fulfillment 3- Store Management 4- Virtual Assistant services 5- Inbound calls 6- Email handling 7- Order taking and stock management 8- Dropshipping 9- Shopify Customer Support 10- Live Chat Support 11- Scheduler 12- Dispatch Services 13- Taxi booking Services I'm an experienced individual doing customer service for e-commerce / dropshipping stores. 100% Money Back Guarantee If You were not Satisfied with my work!

Hi! I am a dedicated Customer Support Representative with extensive experience providing exceptional service in the UK and US industries. Previously, I have worked for 2 years at a UK cab industry where I was responsible for answering phone calls, accurately recording booking information, processing card payments over the phone, tracking the flight details and coordinating with drivers for timely dispatch. Later, I worked with an AI software making company based in California, US to sell an AI software through cold-calling businesses in the US to make their lives easier. I would then log details of potential leads into our CRM system. I then transitioned into a role of coordinator for a cleaning company based in Mississippi, US. I was responsible for answering phone calls, coordinating, scheduling on calendar and dispatching services as well as assigning technicians to various jobs such as mold remediation, air duct cleaning, carpet and upholstery cleaning as well as water and fire restoration jobs. Key achievements include: -Handled incoming booking requests, confirmations, and cancellations - Managed Staff Calendar: Coordinated and maintained the schedules for cleaning services to ensure smooth operations. - Processing time-sensitive bookings and payments in the transportation sector - Successfully conducting cold-calling campaigns in the technology industry - Coordinating complex scheduling for emergency restoration and cleaning services I also worked as a weekend Client service dispatcher for a plumbing and HVAC company based in Massachusets in the USA. We used service Titan to book appointments and Nextiva for answering phone calls. Here I was responsible for answering phone calls, scheduling jobs, assigning them to technicians and responding to emails and chats etc. I have experience using Service Titan, Autocab, Cab Treasure (for Cab Booking company), Google Sheets (For AI Software Company), Snowflake CRM (for Skiing company), RingCentral and HouseCall Pro (for Cleaning and Restoration company). I would welcome the opportunity to discuss how my diverse customer service background and proven track record in coordination and problem-solving can benefit you.

This is Waleed, I'm from Pakistan I am Expert Level Customer Service Representative, I have worked in Several BPO's, Call centers and developed excellent Customer Service Skills, I'm good at calls handling booking appointments, Cold Calls, Follow up's Lead Generation and i can build Conversation with Clients from the first call to the Closing...

A highly experienced and adaptable professional with a proven track record of success in various industries, including healthcare, technology, and customer service. Possessing exceptional organizational skills, problem-solving abilities, and a customer-centric approach, I excel in providing comprehensive support to individuals and businesses. Key Skills and Expertise: Administrative Expertise: Proficient in handling administrative tasks, including data entry, scheduling, record-keeping, and communication management. Technical Savvy: Adept at navigating various software systems, troubleshooting technical issues, and utilizing technology for efficient operations. Customer Service Excellence: Dedicated to providing exceptional customer service, resolving issues promptly, and ensuring customer satisfaction. Problem-Solving Prowess: Skilled in identifying and analyzing problems, developing creative solutions, and implementing effective action plans. Organizational Mastermind: Possessing exceptional organizational skills, ensuring tasks are completed efficiently and deadlines are met consistently. Professional Experience Highlights: Virtual Assistant for Doctor: Managed administrative tasks for a medical clinic, including answering calls, managing faxes and emails, scheduling appointments, and handling lab orders. Tier-1 Tech Support Agent: Provided technical support to patients and doctors, addressing inquiries, resolving issues, and documenting resolutions in Salesforce. Customer Engagement Manager: Established and managed a support department, overseeing various support teams and implementing CRM systems for improved customer engagement. Reputation Management Specialist: Resolved customer escalations promptly, coordinated with internal departments, and provided technical support to ensure customer satisfaction. Additional Skills and Attributes: Excellent communication and interpersonal skills, fostering positive relationships with clients and colleagues. Adaptable and quick learner, embracing new technologies and adjusting to changing environments seamlessly. Detail-oriented and meticulous, ensuring accuracy and consistency in all tasks undertaken. Proactive and resourceful, taking initiative to identify and resolve issues before they escalate. Career Aspiration: To leverage my diverse skills and expertise to contribute to a dynamic and challenging role where I can make a significant impact. I am eager to continue learning, growing, and exceeding expectations in a supportive and collaborative environment.

Having worked in Customer Service for more than 6 years, I feel absolutely confident in talking to customers both over the phone and via email in the most professional manner. During my career, I've had the opportunity to do Phone Support, Email Support, and Live Chat. I can multitask and am equipped with the all-important skills needed to become a successful customer support agent, e.g Zendesk, Typing (45 words per minute), different CRMs (Zoho, Salesforce, etc), Google Docs, Slack, Skype, etc. I have polite manners, attention to detail, and the ability to work long hours without losing motivation. I've worked in both Customer Support and Customer Success positions, where I strive my best to provide quality services to satisfy customers.