Hire the Best Call Center Agents in Lahore, PK

Every missed call, unanswered chat, or delayed order is a customer walking out the door. Most businesses know this. But fixing it in-house means hiring, training, managing, and retaining staff is expensive and slow. I lead a dedicated BPO team of 100+ trained agents operating across two offices, 24 hours a day, 7 days a week. We integrate into your existing operations and handle your inbound volume completely under your brand, your tone, your standards. Your customers never know they are speaking to an outsourced team. Who I work with: Taxi and transport companies that need round-the-clock dispatch coverage without the cost of building an in-house operations team. E-commerce and retail businesses overwhelmed by order queries, returns, and customer follow-ups during peak hours. SaaS and tech companies that need reliable Tier 1 and Tier 2 helpdesk coverage without the overhead of full-time hires. Any business where the phone needs to be answered, the chat needs to be covered, and the inbox needs to stay at zero. What my team handles: Inbound Customer Support — phone, live chat, and email, 24/7 Taxi and Transport Dispatch — driver coordination, ride scheduling, airport transfers, real-time fleet communication Order Taking and Processing — reservations, e-commerce orders, fulfilment coordination, customer updates Appointment Scheduling — booking management, calendar coordination, confirmation calls, follow-ups Technical Helpdesk — Tier 1 and Tier 2 support, ticket management, SLA adherence I also take on outbound work where the scope makes sense; lead generation, appointment setting, and outbound sales support for the right clients. What makes working with my team different: No recruitment cost on your end. No training overhead. No sick days, no turnover. Your dedicated agents are trained on your processes within days of onboarding and monitored by a QA team on every interaction. We work on flexible models per agent, per hour, or monthly retainer so you scale up or down without long-term risk. I am not a solo freelancer. I run a full operations team built specifically for this work. If your inbound is costing you customers or your team is stretched too thin to keep up, send me a message and let us see if we are the right fit.

Hi, I'm Salman, founder of Nexus-Tel and someone who genuinely loves the work of helping businesses grow. Over the past 7+ years on Upwork (and 4 years scaling Nexus-Tel past $1 Million in agency revenue), I've worked with clients in Real Estate, Insurance, Solar, Law, Healthcare, E-commerce, and SEO. But honestly, what I'm most proud of isn't the numbers it's the relationships. Clients reach out even when they don't have an active project, just because they know I'll give them a straight answer and actually care about their outcome. That's the energy I bring to every engagement. What Nexus-Tel delivers: Outbound Sales & Telemarketing: Cold calling, upselling, cross-selling that actually converts Appointment Setting: B2B/B2C booking with real pipeline impact (300+ qualified appointments/month for one US real estate client) Customer Support: Inbound/outbound calls, live chat, email handled like your own in-house team Lead Generation: Targeted, verified leads through data mining and outreach B2B Client Acquisition: Strategic relationship-building, not just cold volume My agents speak fluent English, are trained in compliance and persuasion, and work with full transparency call recordings, CRM integration, analytics, and regular reporting included. If you've tried offshore BPO before and it didn't feel like a partnership, that's exactly the gap I built Nexus-Tel to fill. Let's talk; even if you're just exploring options, I'm happy to give you my honest take on what would actually work for your situation.

Every sales team needs a reliable front end someone who finds the decision-maker, gets past the gatekeeper, delivers a sharp pitch, and books a meeting that actually shows up. That is exactly what I do, and I have been doing it for five years across B2B, SaaS, and business services. I have set appointments for software companies, digital marketing agencies, staffing firms, commercial service businesses, and B2B service providers targeting business owners and C-level decision-makers across the United States, Canada, and the UK. My approach is simple: research the prospect, lead with a pain-point hook, qualify on the call, and lock in a specific date and time before hanging up. No vague follow-ups. No maybes. Either it is booked or it is not. I am fluent in tools like HubSpot, Salesforce, GoHighLevel, Zoho CRM, and Calendly. I log every call outcome in real time, maintain clean pipeline notes, and deliver weekly performance reports so your team always knows what is in the funnel. In previous campaigns I have consistently booked 8 to 12 qualified appointments per day once a campaign was fully dialed in. One SaaS client told me their sales team went from 3 calls per week to a full calendar within 10 days of bringing me on. That kind of impact is what I am here to create. Completed projects on this profile include B2B outreach campaigns for technology companies, appointment setting for professional service firms, and cold calling operations for software subscription businesses. 100% Job Success Score. Ready to start immediately. If your sales team needs a full calendar of qualified prospects — reach out and let us make that happen. Core Skills & Keywords: B2B Appointment Setting, Cold Calling, SaaS Sales, Lead Generation, Decision-Maker Outreach, Real Estate Dispositions, Cash Buyer Outreach, Wholesale Deal Coordination, Seller Communication, Buyer Communication, REsimpli, Podio, Follow Up Boss, Airtable, Cold Calling, Outbound Sales, Lead Generation, Scheduling, Phone Communication, Data Entry, CRM Management, Outbound Call

Stop letting warm leads go cold! We book qualified appointments directly into your calendar. Looking for reliable, native like English-speaking appointment setters who actually understand your sales pipeline? My team and I specialize in helping US-based B2B agencies, SaaS companies, and real estate professionals scale their outbound sales. Because we are fully fluent and operate entirely within US time zones, we seamlessly blend into your brand and build instant rapport with your prospects. Why clients work with us: GoHighLevel Mastery: We don't just make calls; we manage your CRM. We handle pipeline stages, trigger automations, update opportunity cards, and keep your data spotless. No Script-Reading: We focus on conversational, consultative selling to handle objections smoothly and uncover true pain points. High Show-Up Rates: We don't just book appointments; We ensure prospects are qualified and excited to speak with you. Our Core Tech Stack: GoHighLevel, Monday CRM, Zoom, Slack, Mojo, Smarter Contact, Deal Machine. If you are looking for independent, reliable setters who can jump into your CRM and start booking appointments on day one, let’s talk. Click the "Invite to Job" button, and let’s discuss your pipeline targets.

With over 2 years of hands-on experience in managing high-performing teams, I bring proven expertise in delivering top-tier Sales, Customer Support, and Telemarketing services to global clients. I have successfully led campaigns across various industries, driving exceptional results and exceeding KPIs consistently. At Nexus-Tel, I manage a team of highly skilled professionals specializing in: Cold Calling & Lead Generation Appointment Setting & Real Estate Services Customer Support & Chat Support Final Expense & Insurance Campaigns What sets me apart: Results-Driven Approach: I focus on data-backed strategies to optimize performance and boost sales conversions. Client-Centered Solutions: Every campaign is tailored to meet the unique needs of your business. Efficient Team Leadership: I ensure seamless execution and excellent communication to keep your project on track. I’m committed to providing high-quality service that helps businesses grow while maintaining a customer-first mindset. Let’s collaborate to achieve your business goals!

With over 7 years of experience in customer service, sales support, and client communication, I help businesses deliver exceptional customer experiences while driving growth through professional lead management and appointment setting. Throughout my career, I have worked with customers across multiple channels, including phone calls, live chat, email, and CRM platforms. My experience ranges from handling high volumes of customer inquiries to qualifying leads, scheduling appointments, resolving concerns, and supporting sales teams in achieving their goals. My expertise includes: ✔ Appointment Setting & Lead Qualification ✔ Inbound & Outbound Customer Support ✔ Live Chat & Email Support ✔ Sales Support & Customer Relationship Management ✔ CRM Management & Data Entry ✔ Customer Retention & Client Satisfaction ✔ Administrative & Virtual Assistance Tasks ✔ Professional Phone Communication I pride myself on being reliable, detail-oriented, and committed to providing outstanding service. Whether you need someone to engage with customers, manage appointments, handle support requests, or represent your business professionally, I am dedicated to delivering results and exceeding expectations. My goal is to help your business save time, improve customer satisfaction, and create lasting relationships with clients. Let’s discuss how I can contribute to your success.