Need a dependable Customer Service Representative, Dispatcher, Virtual Assistant, or Operations Specialist to keep your business organized and your customers happy?
I have 6 years of experience supporting U.S.-based HVAC, Plumbing, Electrical, Restoration, Appliance Repair, Property Management, Trucking & Logistics, Cleaning Services, and Shopify eCommerce businesses.
What I Do:
Customer Service (Phone, Email, Chat & SMS)
Live Dispatching & Technician Scheduling
Appointment Setting & Lead Follow-Up
Virtual Receptionist & Call Handling
CRM & Work Order Management
Administrative & Operations Support
Property Management Coordination
CRM & Software:
ServiceTitan, Jobber, Housecall Pro, Workiz, GoHighLevel (GHL), HubSpot, Zoho CRM, Monday CRM, AppFolio, Shopify, ClickUp, Trello, Google Workspace, Microsoft Office.
I'm known for strong communication, attention to detail, problem-solving, and delivering excellent customer experiences. Whether you need someone to manage calls, schedule technicians, support customers, or streamline operations, I'm ready to become a valuable part of your team.
Let's connect and discuss how I can help your business grow.
Online Chat Support
Virtual Assistance
Customer Support
Customer Service
Administrative Support
Plumbing
Mechanical, Electrical & Plumbing Systems
HVAC System Design
Dispatch & Tracking Solutions LETS
Logistics Coordination
Logistics Management
Appointment Setting
Email Communication
Data Entry
Dispatch Technologies Dispatch
Scheduling
Appointment Scheduling
Property Management Software
Inbound Inquiry
Microsoft Word
Atif M.
Lahore, Pakistan
$12/hr
5.0
112 jobs
I have 7 years of experience in the field of Administrative/Technical Support, Virtual Assistance, Data Entry, Quality Assurance, Dispatcher, Listings, Data Mining, MS Word/Excel, Google docs/sheet, Web Research, Lead Generation and White Hat SEO, Link building etc.
Social Media Admin Assistant
Facebook, Instagram, Twitter, LinkedIn
I have learned & earned different skills through the help and guidance of every employer I have worked on for the past years.
Data Entry
File Maintenance
Data Mining
Typing
Social Media Website
Office 365
General Transcription
Lead Generation
Administrative Support
Technical Support
Customer Relationship Management
Abdullah B.
Lahore, Pakistan
$10/hr
4.9
4 jobs
Freight broker with an extensive knowledge of transportation and detail-oriented work ethic. Successful at handling multiple accounts . Adapt at cold calling and database use.
Sales Presentation
Outbound Sales
Customer Experience
Freight Forwarding
Sales
Hatim K.
Lahore, Pakistan
$13/hr
5.0
8 jobs
Are your operations running you instead of the other way around?
Messages falling through the cracks. CRM data that's a mess. Customer issues piling up while you're stuck coordinating instead of growing. Sound familiar?
I'm Hatim Khan, an operations and CRM specialist with 6+ years of experience helping businesses bring structure, clarity, and control to their daily workflows. With 1,456+ hours logged on Upwork, a 100% Job Success Score, and Top Rated status, I don't just assist. I stabilize, organize, and optimize.
⚙️ How I Support Your Business
End-to-end Virtual Assistance and Administrative Control
CRM Management, Cleanup, and Client Communication Flow
Customer Support across email, live chat, and phone systems
Workflow Optimization and Automation using Zapier
Project and Team Coordination with clear task ownership
Dispatching and Logistics Coordination (Trucking and NEMT)
Data Management, Research, and Reporting
Invoicing, Chargebacks, and Administrative Tracking
🛠️ Systems and Tools I Work With
CRM and Support: HubSpot, Salesforce, GoHighLevel, Zendesk
Project Management: Asana, ClickUp, Monday, Bitrix24
Automation: Zapier, ActiveCampaign, Mailchimp, Typeform
Communication: Slack, Google Workspace, Teams, Skype
Scheduling: Calendly, Hubstaff
Platforms: WordPress, Shopify, Canva
✅ What You Gain Working With Me
Structured operations instead of scattered, reactive workflows
Faster response times and consistent client communication
Clear visibility on tasks, progress, and priorities at all times
Reduced workload without losing control of your business
A proactive partner who spots inefficiencies before they cost you
💡 Why I Stand Out
Most VAs wait to be told what to do. I map out what needs to happen and make it happen.
My background spans high-pressure dispatching (trucking and NEMT), CRM cleanup and automation, and direct customer support, which means I understand operations from the ground up, not just from a checklist.
I'm organized, responsive, and focused on long-term partnerships where my work has a measurable impact on your business.
📌 Let's Bring Order to Your Operations
If your business feels overloaded, disorganized, or stuck in reactive mode, I can step in and build the structure you need to move forward with confidence.
Send me a message describing your current workflow or biggest operational challenge, and I'll respond within hours with a clear, practical plan.
Online Chat Support
Customer Service
Technical Support
Phone Communication
Product Development
Business Development
Data Analysis
Market Research
Sales Leads
Logistics Coordination
Email Support
Phone Support
Customer Retention
Project Management
Virtual Assistance
Mohammad F.
Lahore, Pakistan
$10/hr
5.0
1 jobs
As a seasoned front-end and CMS developer with over 2 years of experience, I specialize in creating responsive, high-performing websites using WordPress, Shopify, Bootstrap, and HTML5. I have successfully delivered many projects ranging from custom theme development to eCommerce storefronts and corporate landing pages.
WordPress – Custom themes, plugin integration, speed optimization, SEO setup
Shopify – Store setup, product customization, custom Liquid coding
Bootstrap & HTML5 – Mobile-first, cross-browser responsive design
Other Tools – CSS3, JavaScript, Elementor, WPBakery, Figma to HTML
Whether you're launching a new website or need an upgrade, I bring both technical skill and design sensibility to deliver user-friendly, scalable web solutions. Let’s turn your vision into a high-impact digital experience.
WordPress SEO Plugin
WordPress
WooCommerce
WordPress Landing Page
PSD to WordPress
WordPress Bug Fix
WordPress Theme
WordPress Plugin
WordPress Customization
Ecommerce Website Development
WordPress Optimization
Shopify Theme
Shopify Development
HTML
CSS
Rouhail A.
Lahore, Pakistan
$5/hr
4.6
9 jobs
I’m Rouhail Azam, a dispatcher, scheduler, and customer support professional with 7+ years of experience supporting home service companies including HVAC, electrical, plumbing, and other residential services as well as trucking operations. I help businesses stay organized, maintain full schedules, and run efficiently on a day-to-day basis. My responsibilities include dispatching technicians, coordinating schedules, managing customer communication, handling job workflows, and supporting overall operations with attention to detail. I have hands-on experience with platforms such as ServiceTitan, Jobber, FieldEdge, Housecall Pro, Dispatch CRM, RingCentral, CallRail, DAT, Truckstop, Amazon Relay, HubSpot, Zoho, QuickBooks, Slack, and Zoom. I’m comfortable working in fast-paced environments, handling last-minute changes, and ensuring both technicians and customers stay aligned. If you’re looking for a dependable and organized professional to support your operations, I’d be glad to contribute.
🔹 Core Services & Expertise
I provide end-to-end virtual assistance, including:
Virtual Assistant & Administrative Support
Operations & Back-Office Management
Email Management, Inbox Organization & Calendar Management
Appointment Scheduling, Dispatching & Task Coordination
Customer Service / Client Support (Email, Chat, Phone)
CRM Management, Data Entry & Database Cleanup
Workflow Setup, SOPs & Process Improvement
Reporting, Documentation & Internal Coordination
Platform Adaptability (fast learner of new tools, CRMs & systems)
🔹 Why Clients Hire Me
✔ Strong attention to detail & accuracy
✔ Clear communication & client-first mindset
✔ Organized, proactive, and deadline-driven
✔ Comfortable in fast-paced, high-volume environments
✔ Works independently with minimal supervision
✔ Long-term, reliable support partner
I don’t just complete tasks — I help stabilize and optimize operations so businesses run smoothly day-to-day.
Whether you need ongoing virtual assistance, operational support, or help organizing systems as you scale, I deliver professional, efficient, and dependable results tailored to your business needs.
📩 Message me to discuss how I can support your workflow and operations.
Online Chat Support
Virtual Assistance
Customer Support
CRM Development
Dispatch Technologies Dispatch
Sales & Marketing
Phone Communication
Plumbing
HVAC System Design
Mechanical, Electrical & Plumbing Systems
Appointment Scheduling
Administrative Support
Microsoft Excel
Inbound Inquiry
Dispatch & Tracking Solutions LETS
Microsoft Word
Automation
Customer Service
Outbound Sales
Property Management Software
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Summa Linguae
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