Looking for someone who can keep your operations organized, deliver outstanding customer service, and ensure your business runs smoothly?
I'm a Top Rated Virtual Operations Specialist with 5+ years of experience supporting service-based businesses across the HVAC, Plumbing, Electrical, Restoration (Water, Fire & Mold), Appliance Repair, House Cleaning, Property Management, Trucking & Logistics, Weatherization, and Shopify eCommerce industries.
Over the years, I've worked as a Dispatcher, Customer Service Representative (CSR), Virtual Receptionist, Scheduling Coordinator, Appointment Setter, Operations Coordinator, and Administrative Assistant, helping businesses improve efficiency, customer satisfaction, and daily workflows.
Here's how I can support your business:
✅ Live Dispatching & Technician Scheduling
✅ Customer Support (Phone, Email, SMS & Live Chat)
✅ Virtual Receptionist & Call Handling
✅ Appointment Setting & Lead Follow-Up
✅ CRM & Work Order Management
✅ Property Management & Tenant Coordination
✅ Restoration Dispatch & Emergency Scheduling
✅ Administrative & Operations Support
✅ Shopify Customer Service & Order Management
I also have hands-on experience supporting restoration companies, coordinating emergency mitigation crews, handling homeowner inquiries, scheduling technicians, updating work orders, and communicating with insurance-related contacts while providing compassionate customer service during stressful situations.
CRM & Software Experience:
• ServiceTitan
• Jobber
• Housecall Pro
• Workiz
• Dispatch Field
• GoHighLevel (GHL)
• HubSpot
• Zoho CRM
• Monday CRM
• Podium
• Dash CRM
• Cinch Pro
• AppFolio
• Shopify
• ClickUp • Trello • Google Workspace • Microsoft Office
Why Clients Hire Me:
✔ 5+ Years of Industry Experience
✔ Top Rated Upwork Freelancer
✔ Excellent Phone & Customer Service Skills
✔ Highly Organized & Detail-Oriented
✔ Fast Learner & Tech-Savvy
✔ Reliable Under Pressure & High Call Volumes
✔ Flexible with US, UK & Canadian Time Zones
I don't just complete tasks—I become a dependable part of your team. Whether it's dispatching technicians, managing schedules, supporting customers, or handling your daily operations, my goal is to help your business stay organized, responsive, and profitable.
Let's connect and discuss how I can help your business grow.
Online Chat Support
Virtual Assistance
Customer Support
Customer Service
Administrative Support
Plumbing
Mechanical, Electrical & Plumbing Systems
HVAC System Design
Dispatch & Tracking Solutions LETS
Logistics Coordination
Logistics Management
Appointment Setting
Email Communication
Data Entry
Dispatch Technologies Dispatch
Scheduling
Appointment Scheduling
Property Management Software
Inbound Inquiry
Microsoft Word
Atif M.
Lahore, Pakistan
$12/hr
5.0
111 jobs
I have 7 years of experience in the field of Administrative/Technical Support, Virtual Assistance, Data Entry, Quality Assurance, Dispatcher, Listings, Data Mining, MS Word/Excel, Google docs/sheet, Web Research, Lead Generation and White Hat SEO, Link building etc.
Social Media Admin Assistant
Facebook, Instagram, Twitter, LinkedIn
I have learned & earned different skills through the help and guidance of every employer I have worked on for the past years.
Data Entry
File Maintenance
Data Mining
Typing
Social Media Website
Office 365
General Transcription
Lead Generation
Administrative Support
Technical Support
Customer Relationship Management
Hafiz A.
Lahore, Pakistan
$7/hr
5.0
3 jobs
I help transport, logistics, and house-improvement businesses in the United States and Canada operate smoothly and efficiently by managing their core back-office functions.
With hands-on experience in dispatch operations, customer support, and appointment scheduling, I ensure your daily operations stay organized, responsive, and stress-free.
Services I Offer:
✓ Dispatch coordination, route planning, and driver communication
✓ Real-time tracking and issue resolution
✓ Customer support with professional communication
✓ Appointment scheduling and calendar management
✓ CRM updates and workflow organization
I bring reliability, consistency, and a proactive approach to every task I handle, ensuring your operations run without disruption.
Online Chat Support
Email Support
Customer Support
Customer Service
Internet Truckstop ITS Dispatch
Business Development
Phone Support
Customer Service Chatbot
Lead Generation
Zaid S.
Lahore, Pakistan
$10/hr
5.0
4 jobs
I have over five years of experience in the logistics and insurance sectors, working as a truck dispatcher, carrier safety specialist, and commercial insurance professional.
a) Truck Dispatch Services:
1. Load Board Expertise – Proficient in DAT, Truckstop, 123 Loadboard, Sacred Cube, and TruckerPath.
2. Truck Type Handling – Skilled in dispatching Power Only, Dry Van, Reefer, Flatbed, Step Deck, Conestoga, Hotshot, and Box Trucks.
3. Rate Negotiation & Broker Relations – Securing the best RPM by working exclusively with factoring-approved brokers.
4. Carrier Setup & Paperwork – Managing BOLs, lumpers, detention, and layovers while ensuring smooth operations.
5. Lane & Advance Booking Management – Scheduling loads based on driver preferences, covering local, regional, and OTR lanes.
6. Real-Time Communication – Maintaining constant updates between brokers and drivers for seamless load execution.
7. Payment Handling - Get the payments processed through factoring companies, and keep track on receivables.
b) Carrier safety & Compliance Services:
1. Safety Audits – getting audits cleared
2. Permits & Papers ( UCR, BOC3, BOI & Medical card)
3. Driver Qualification before hiring
4. Handling Speed & Parking Tickets
5. FMCSA Drug & Alcohol Clearing House
6. Walk around inspection reports
7. Ensuring drivers follow speed limits
8. HOS Compliance Management
9. Manage FMCSA carrier portal
10. Unsafe driving, Vehicle Maintenance & Driver Fitness
c) Commercial & Auto Insurance Services:
1. Creating COI's as per customer requirement
2. Adding endorsement requests
3. Insurance claims Management & Recovery
4. Getting best insurance quotes
5. Maintaining the database - Salesforce, Nowcerts and Ezlynx
Internet Truckstop ITS Dispatch
Grand Central Dispatch
Insurance Software
Insurance Claim Submission
Vehicle Insurance
Freight Forwarding
Customer Support
Safety Assessment
Truck
Logistics Management
Logistics Coordination
Virtual Assistance
Dispatch & Tracking Solutions LETS
Insurance Agency Operations
Insurance
Abdullah B.
Lahore, Pakistan
$10/hr
4.9
4 jobs
Freight broker with an extensive knowledge of transportation and detail-oriented work ethic. Successful at handling multiple accounts . Adapt at cold calling and database use.
Sales Presentation
Outbound Sales
Customer Experience
Freight Forwarding
Sales
Yasir R.
Lahore, Pakistan
$4/hr
4.9
101 jobs
Greetings,
I’m Yasir, a Customer Support Specialist with 5+ years of experience managing high-volume communication for E-commerce brands and short-term rental businesses.
At the core, my expertise is simple:
Clear communication.
Fast response.
Issue control.
Revenue protection.
🔹 E-commerce Support (Shopify / WooCommerce)
✔ Email & Live Chat handling
✔ Order tracking, refunds, exchanges
✔ PayPal / Klarna / Stripe disputes
✔ Chargeback prevention
✔ Ticket systems:
Freshdesk
Gorgias
Zendesk
Gmail
Help scout
Tawk.to
Rich panel
IONOS
Reamaz e
Out look
To communicate with supplier:
Discord
Slack
Lark
Skype
Whatsapp
To monitor tracking status:
Parcel panel
Track 123
Social media moderator
Facebook
Instagram
For disputes:
PayPal
Shopify charge backs
I help brands reduce refunds, protect revenue, and maintain strong customer satisfaction.
🔹 Guest Communication & Listing Support (Airbnb, Booking, Expedia, Vrbo, Homeaway)
✔ Pre-booking & check-in communication
✔ Complaint handling & review protection
✔ Cleaning coordination
✔ Calendar & operational support
✔ Listing optimization
✔ Account setup
✔ Listing creation
✔ SEO-optimization
✔ Listing description
I have used these tools:
Smoobu
Lodgify
Guesty
Hostaway
Hospitable
Kross Booking
Whether it’s handling 500+ customer tickets or managing guest conversations before a check-in, I work with structure, calmness, and professionalism.
I don’t “multitask randomly.”
I manage systems efficiently and focus fully on the client I work with.
If you need someone reliable who understands online operations deeply and communicates with confidence, I’m ready to help.
Warm Regards,
Yasir Rafique
Online Chat Support
Social Customer Service
Order Fulfillment
Customer Support
Order Tracking
Help Scout
Freshdesk
Booking Website
Zendesk
Shopify
Email Support
Customer Service
Virtual Assistance
Gorgias
Customer Care
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