Hire the Best Call Center Agents

I have 14+ years of experience in contact center field (call/chat/email handling) at fast paced work environments such as Vodafone UK, Amazon US, Talabat GCC and numerous travel agents. Roles and responsibilities included customer service agent, SME, team manager, WFM, supervisor and project manager. I have 14+ years of experience in contact center field (call/chat/email handling) at fast paced environments such as Vodafone UK, Amazon US, Talabat GCC and numerous travel agents. Roles and responsibilities included customer service agent, SME, team manager, WFM, supervisor, Project manager, and lately a partner in a startup call center. I have a solid proven track record of delivering exceptional customer/ client satisfaction and team and project management through implementing Agile/ Scrum mythologies and values using Asana, Trello, Kanban Boards and Jira. I can provide quality consultant services guaranteed by a very high level of professionalism, dedication and honesty.

I am the CEO and Founder of Splace BPO, helping entrepreneurs, startups, and established companies scale efficiently through tailored outsourcing solutions that drive revenue, improve productivity, and reduce operational expenses. With a strong understanding of business operations and workforce management, I specialize in building outsourcing systems that are not only cost-effective but also sustainable and performance-driven. Outsourcing Solutions I Offer: - Fully Managed Outsourcing End-to-end team management, performance monitoring, and process optimization so you can focus on scaling your business. - Staffing Management Recruitment, onboarding, and workforce supervision tailored to your operational needs. - Seat Leasing Solutions Ready-to-deploy workspace and infrastructure for businesses needing reliable operational support. If you're looking for a strategic outsourcing partner who understands both operations and growth, let's connect. I’d be happy to discuss how we can build a solution tailored specifically for your business goals.

With 12+ years of experience in global sales, I now operate a fully equipped call center delivering high-volume outbound campaigns and scalable sales solutions across the USA, UK, and Australia. Since 2014, I’ve helped businesses generate qualified leads, book appointments, and close deals in industries like business funding, real estate, and home services. 📌 What We Offer: ✅ Cold Calling & Appointment Setting (B2B/B2C) ✅ Lead Generation & Live Transfers ✅ Business Funding Campaigns (MCA, SBA, LOC, ERC, etc.) ✅ Real Estate & Home Improvement (Solar, HVAC, etc.) ✅ Inbound & Outbound Call Center Support ⚙️ Why Clients Choose Us: ✔️ Trained agents with proven scripts & objection handling ✔️ Ability to scale quickly (small to large campaigns) ✔️ Consistent call quality, reporting & performance tracking ✔️ Experience working with international markets 🛠 Tools & Systems: CRM: Salesforce, HubSpot, Zoho, Pipedrive, Freshsales, GoHighLevel etc Dialers: RingCentral, Dialpad, Nextiva, Mojo, VICIDial, PrimoDial, Kixie 🤝 Let’s Work Together Whether you need a few agents or a full team, we can handle your campaign from lead generation to closing. 📩 Send a message to discuss your campaign — serious projects only.

I manage scalable Call center operations at Reach Flex, overseeing a team of over 100 agents providing 24/7 multilingual support. We support clients across multiple industries including homeservices (solar, roofing, HVAC,..) ,Travel, Automotive, Banking, Real Estate, Energy, Media & Communication, Retail, and Technology. My experience includes managing large teams across multiple time zones, implementing structured workflows, quality assurance processes, and performance tracking. Our operations cover voice, email, and chat support, ensuring timely and professional customer interactions. Reach Flex is built to scale and adapt to client needs efficiently.

⭐⭐⭐⭐⭐ Every successful business starts with a single person and a compelling vision. But to turn that vision into reality, it must evolve into a clear strategy and disciplined execution. As a project manager and marketing strategist, I collaborate with companies across the US, Canada, Europe, the Middle East, Asia, and Australia. I specialize in developing impactful brand identities for both new and established brands in B2B and B2C markets. My background also includes over a decade of experience in customer service, sales, marketing, and web development, giving me a well-rounded perspective on driving growth and building lasting connections. STRENGTHS: 📌 Strong Business Acumen (Cost and Profit Analysis) 📌Completed The FUNDAMENTALS OF PROJECT MANAGEMENT TRAINING 📌Completed The GLOBAL COMMUNICATIONS TRAINING 📌Completed The SEVEN PILLARS OF ADVOCACY TRAINING 📌Certified TOP CUSTOMER SERVICE AWARDEE with 100% Member Satisfaction Score 📌Certified 100% ATTENDANCE AWARDEE 📌Certified SALES COMPLIANCE AWARDEE 📌Certificate of Completion (Customer Service Training) 📌Variety of skills in Engineering, Sales & Marketing, Finance, and Project Management. 📌Tier 3 Top Seller of the year 2012 (Xlib USA) 📌Results-driven 📌Successfully Joined a total of 7 BPO/Call Center Companies AREA OF EXPERTISE: 📌Project Management 📌 Sales B2B or B2C ( Lead Generation Team/Appointment Setting) 📌 Customer Service (Phone, Email and Chat) 📌 Website Maintenance and Development (CRM Building, Social Media Marketing) 📌 Quotations, Negotiation, Vendor Search 📌 Real Estate (Home Loans, Mortgage Refi, Commercial Properties & Mobile Homes) 📌 Proofreading, editing, and content writing 📌 Training and Development- Instructional Designer 📌 Marketing (Social Media Marketing) 📌 Graphic Design and Content Creation 📌 Business Planning 📌 Data Entry, Virtual Assistant and Administrative Task --Owner of DJO Call Center Services, a division of DJO Career Opportunities --Fast and Reliable Internet Connection (Using Fiber Optics 100 Mbps connection) --Has multiple skilled agents to accomplish a particular task promptly

Giovanni Porter is a leader who thrives on creating new and meaningful interactions daily. He completed his tertiary studies at the Montego Bay Community College in 2012. Since then, Giovanni has been working ardently in customer-centric organizations. He has over ten (10) years of experience in the customer service and sales environments combined, including more than two years of experience in door-door sales and other Managerial roles. "My gratification is generated from the responses of satisfied customers. In other words, I love what I do! I believe that the success of an organization is directly proportional to how they treat their customers." His experiences have also taught him how to deal with customers to prevent and defuse arguments and other negative behaviors. He also knows that employees that are treated well treat customers even better. He is an effective communicator with a drive for success.