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Rating is 4.6 out of 5.
4.6/5
based on 8,513 client reviews
  2. Admin & Customer Support Talent
  3. Customer Service Representatives
  4. (Current) Interpersonal skills Freelancers
  • $25 hourly

    • 4.8/5
    • (22 jobs)
    I have the ability to make complex processes simple. Learning new things is a passion of mine and I can definitely be depended upon right from the get go. I can get the work done with minimal supervision. My previous business ventures would prove that I am a self-starter and a goal-driven person. I have always been a team player and I've also had the privilege to be in leadership positions since college.
    vsuc_fltilesrefresh_TrophyIcon Interpersonal skills
    Software Licensing
    Communication Etiquette
    Word Processing
    Gorgias
    Project Management
    Hardware Troubleshooting
    Microsoft PowerPoint
    Interpersonal Skills
    DSL Troubleshooting
    Microsoft Excel
    Shopify
    Zendesk
    Team Management
  • $15 hourly

    • 5.0/5
    • (11 jobs)
    I'm Anecieto Durano, proud to have over a decade of experience as a customer service champion. My track record includes being TOP RATED, accumulating 25,000+ HOURS of service, and maintaining an impeccable 100% JOB SUCCESS SCORE. Known for my rapid learning abilities and process enhancement skills, I consistently aim to be an indispensable asset to any team I join. My expertise spans various customer service domains, encompassing general customer support, e-commerce assistance, proficiency in billing, adept handling of returns and refunds, and even a touch of technical support. Over the course of my extensive 10+ years in the customer service industry, I've cultivated a warm, approachable, and professional demeanor. My unwavering commitment to personal growth drives my pursuit of knowledge and skill development. Rest assured, I possess the confidence and dedication to deliver exceptional support and reliability, fostering growth and success for your business!
    vsuc_fltilesrefresh_TrophyIcon Interpersonal skills
    Following Procedures
    Interpersonal Skills
    Ecommerce Website
    Customer Service
    Technical Support
    Ticketing System
    Email Communication
    Dropshipping
    Order Tracking
    Email Support
    Zendesk
  • $18 hourly

    • 5.0/5
    • (28 jobs)
    I have worked from home since 2004 in the customer service, writing and data entry fields. I have also worked with medical facilities to obtain confidential medical records for insurance purposes. I have most recently worked with a clothing company performing data entry of Shopify orders onto a Google spreadsheet. I have also worked Customer support for a produce company where I responded to emails concerning deliveries, refunds and general company information. I am looking for a long term position with a solid company. RESUME for KELLI M. FARQUHAR Kelli M. Farquhar 509 W Bradford Altus, OK 73521 kmf73505@gmail.com SUMMARY I am a fast learner and can quickly incorporate and implement new procedures. I have a proven ability to work independently, handle simultaneous projects, and meet deadlines. I also have a reputation as a hard-working, reliable, dependable and accountable employee. I am very efficient, accurate, and detail oriented. My skills are as follows: Skilled in search engine research, problem solving, and troubleshooting. Solid analytical, communication, organization, and leadership skills. Data processing and keeping accurate records. Type 70-75 wpm. Some transcribing experience. 10-key touch experience. I also have previous experience working with a VPN SALARY REQUIREMENTS: At least $15.00 per hour, negotiable EMPLOYMENT IDEPENDENT CONTRACTOR—CUSTOMER SERVICE-WORK FROM HOME Aug 2004- Present GFP DELIVERED My role was to answer customer service tickets within Gorgias ranging from order inquiries, refunds and customer complaints. I also work with Slack and Shopify. UpMerch My role was to answer customer service tickets within Intercom for order status, refunds and customer complaints. MOD Squad I worked within the ZenDesk platform to answer customer service emails. DEMOCRACY DATA Advocacy coordinator for various projects. Obtain personal information from individuals via telephone for grass roots efforts and medicare beneficiaries.. Document all information that is then composed into letter format. WEST TELEMARKETING Inbound Sales and Customer Service NAME OF COMPANY WITHHELD UPON REQUEST Inbound Sales Brand Ambassador (Nov 2006-Sep 2007) Elite Customer Service (Sep 2007-Jun 2008) Instructor (Oct 2007-Nov 2007) CHACHA Google search engine to find quality answers for customers. (Feb 2008-Sep 2008) FREELANCE WRITER Wrote term papers, short articles, and letters. (Oct 2008-present) JOHNNY TURNER TAG AGENCY 604 NE 5th St Wilson , OK 73463 Phone: 580-668-3376 580-668-3376 Jan 2002-Oct 2003: Data Entry Clerk Responsible for data entry of information pertaining to vehicle registrations, titles & drivers licenses. Data records management. Process daily bank deposits. Customer Service via telephone, email and in person 1800FLOWERS.COM Tiffany Plaza Ardmore , OK 73401 Phone: 580-224-3241 580-224-3241 Oct 2000-Dec 2001: Customer Service Representative/ Mentor Responsible for inbound customer orders Customer satisfaction representative-problem solving in order to maintain current customer and utilized search engines to find products for customers. Daily working of queue’s to ensure that all areas of customer order is completed accurately and efficiently. Fraud department-verified credit cards, customer information and reported findings via email to Fraud department. MEDICAL ARTS CLINIC 921 14th Ave NW Ardmore , OK 73401 Phone: 580-223-5311 580-223-5311 Dec 1998-May 2000: Collections Clerk Communication via telephone on past due patient accounts Typing of legal forms in the event that Small Claims was necessary Daily balance of cash drawer and deposits Maintained alphabetical and numerical filing system SECURITY FINANCE 221 S Main Altus , OK 73521 Oct 1990-Jul 1992: Collections Clerk/Assistant Manager Processed applications for small loans, posted payments, called customer with past due balances, kept record of all payments received, some skip tracing, daily balance of cash drawers, typed letters for collection accounts. EDUCATION ALTUS HIGH SCHOOL , ALTUS , OK (graduated 1981) WESTERN OKLAHOMA STATE COLLEGE, ALTUS , OK (2 semesters of General studies) KAPLAN UNIVERSITY Online (2 semesters of Paraprofessional studies)
    vsuc_fltilesrefresh_TrophyIcon Interpersonal skills
    Customer Satisfaction
    Ecommerce
    Communication Etiquette
    Google Docs
    Interpersonal Skills
    Customer Service
    Following Procedures
    Product Knowledge
    Order Entry
    Data Entry
    Ticketing System
    Order Tracking
    Order Processing
  • $20 hourly

    • 5.0/5
    • (6 jobs)
    Transform your brand's narrative and customer interactions with a seasoned expert in content writing and customer experience management. I offer comprehensive content creation services, including engaging articles, blogs, and marketing materials tailored to your specific needs. Additionally, my strong customer service skills ensure that inquiries are handled efficiently, issues are resolved promptly, and customer interactions are positive and productive. By blending high-quality content with exceptional customer support, I provide a holistic approach to enhance your company’s presence and foster lasting customer relationships. Let’s work together to achieve your objectives and drive your success!
    vsuc_fltilesrefresh_TrophyIcon Interpersonal skills
    Communication Etiquette
    Email Support
    Content Writing
    Blog Writing
    Proofreading
    Customer Service
    Ghostwriting
    Customer Development
    Interpersonal Skills
    Customer Satisfaction
    Online Writing
    Customer Support
    SEO Writing
  • $60 hourly

    • 5.0/5
    • (53 jobs)
    It has always interested and fascinated me, the interpretations we make of the events in our lives and how our unconscious beliefs embedded in us from our painful past experiences encode our perceptions. These perceptions make us myopic and reactive. Through 14 years of undergoing therapy myself, an enhanced awareness has expanded my tunnel vision, enabling me to wade with grace through life’s challenges. I wish to put my tools and experience to purpose by assisting others who are struggling with their lives. Facilitating insight into one’s unconscious will naturally lead to informed decisions and empowered actions. You may read further about my approach in my specialized "Personal Coaching" profile.
    vsuc_fltilesrefresh_TrophyIcon Interpersonal skills
    Mental Health
    Coaching
    MINDBODY
    AccountAbility
    Communication Skills
    Marriage Counseling
    Time Management
    Psychology
    Interpersonal Skills
    Child Counseling
    Counseling Psychology
    Stress Management
    Personal Development
    Relationship Management
    Life Coaching
  • $20 hourly

    • 4.9/5
    • (15 jobs)
    I'm a customer service representative and voice-over artist from New York City. I have 10 total years of customer service experience under my belt, having cut my teeth in retail as a sales and stock associate in the Gap family of brands. I moved from retail to the world of salons in New York City, chiefly acting as a receptionist and coordinator for high-traffic salon locations. My first customer service positions at startups were salon-geared, and had me communicating with clients over phone and Zendesk to schedule appointments, manage subscriptions, and problem-solve. I've most recently worked as a customer care representative for a wedding-related startup, similarly using web-based platforms and phone communication to build client relationships. In addition to my customer service work, I'm also a voice-over artist and performer here in New York. I earned my BFA and master's degrees in drama, and have been honing my vocal talents since I finished said education! My natural accent is American (New England), but have also been certified to a native standard in classical and contemporary British RP (LAMDA), and am proficient in a variety of other American and Western European accents. More information about my performance credits, headshots, actor's resumes, and reels can be found at my Backstage.com profile, under the name "Olivia Rose Barresi."
    vsuc_fltilesrefresh_TrophyIcon Interpersonal skills
    Zendesk
    Phone Support
    Voice Acting
    Point of Sale & Payment Systems
    Narration
    American English Accent
    Microsoft Office
    Voice-Over
    Female
    British English Accent
  • $30 hourly

    • 4.4/5
    • (9 jobs)
    I'll take exceptional care of your valued customers, so you can focus on growing your business. My goal is simple: to attract and nurture loyal customers who will keep coming back and spread the word about your business. With extensive experience in customer management, I know that understanding and empathizing with customers is crucial but often overlooked. By anticipating their reactions at key moments and addressing any friction points, I can ensure a smoother, more satisfying experience for both your customers and your business. This is where I come in. I will align my goals with yours and make your priorities my own, fostering a partnership that supports and promotes your business growth. With a proven track record as a virtual assistant, customer support specialist, and manager, I bring a wide range of skills to the table: Key Strengths and Expertise: Customer Loyalty Building: Implementing strategies to enhance customer satisfaction and encourage repeat business. Emotional Intelligence: Understanding and anticipating customer emotions to improve interaction quality. Problem-Solving: Handling complex customer issues with ease, providing effective solutions. Operational Efficiency: Streamlining processes to improve the overall customer service experience and workflow. Communication: Ensuring clear and professional interaction with customers and team members across various platforms. Adaptability: Quickly learning and adapting to new tools and systems as needed. By bringing these skills and tools together, I’ll help create a seamless customer experience that reflects well on your brand and supports long-term growth. Let's work together to achieve your business goals and build a thriving, customer-focused enterprise. Software and Tools Proficiency: • Legal and Case Management • Filevine Law Case Software Customer Support Platforms: • Zendesk • Gorgias • Intercom • Freshdesk • Front E-commerce and Payment Solutions: • Shopify • Stripe • PayPal • Aliexpress Project Management and Collaboration: • Trello • Asana • Zoho Shipping and Logistics: • ShipStation • ShippingEasy • Office and Productivity Suites: MS Office: • Excel, Word, PowerPoint • GSuite: Docs, Sheets, Slides, Forms Social Media Management: • Instagram • WhatsApp • Facebook Communication and Live Chat: • Live Chat • WhatsApp • Printful • Gmail • Front VA Tasks: • order fulfillment: Oberlo and Dropified • email support: Helpscout, Zendesk, Gorgias • contacting and dealing with suppliers/agents • refunds • Stripe and PP disputes and chargebacks • updating inventory • order tracking and editing of orders • social media (Facebook and Instagram) moderator • creating and updating email templates or macros • creating SOPs or guidelines which serves as a knowledge base for the usual workaround I'm thrilled about the chance to work with you as a customer service rep or admin assistant! Feel free to reach out to me anytime—I can't wait to get started! 😊
    vsuc_fltilesrefresh_TrophyIcon Interpersonal skills
    Business with 10-99 Employees
    Social Customer Service
    Product Knowledge
    SaaS
    CRM Software
    Communication Etiquette
    Customer Service Training
    Leadership Skills
    Customer Satisfaction
    Technical Support
    Alternative Dispute Resolution
    US English Dialect
    Order Processing
    Tech & IT
    Order Fulfillment
  • $56 hourly

    • 4.8/5
    • (228 jobs)
    I specialize in assisting overwhelmed business proprietors in streamlining their operations, enhancing efficiency, and fostering an improved working environment for their teams through the implementation of time-saving automation and aesthetically pleasing project management platforms. If crucial details are slipping through the cracks and client deadlines are being overlooked, the key is to organize your day-to-day operations within a centralized tool that ensures accountability and facilitates seamless collaboration. Recognizing that not everyone is well-versed in project management technology, I am here to bridge that gap. With over 6+ of experience in project management, I have successfully worked with clients of various scales, ranging from solo entrepreneurs to small business owners. My experiences as a Project Manager include creating and managing systems and processes, organizing project management tools, uploading content to websites, basic WordPress building, social media management, managing internal knowledge bases, managing outsourcing services, and creating reports. Experienced in the following programs: GSuite, Dropbox, TeamWork, Trello, Monday.com, ClickUp, Asana, Slack, Skype, WordPress, Facebook Business Manager, Calendly, Canva, Microsoft Office, Shopify, Notion, Jira and Figma. Additionally, I focus on the Agile Method Project Management Philosophy. Strengths & Skills: ~Highly-motivated individual ~Detail-oriented ~Exceptional Organization Skills ~Goes "above and beyond" to complete tasks ~Great communicator ~Knows how to work well with a team Highlights: ~Enjoys creating processes to ensure accuracy ~Thrives on organization and routine -Highly organized, thorough planning skills -Excellent oral and written communication skills -Immaculate attention to detail -Problem assessment and solution finder -initiative -Decision-making -Adaptability -Teamwork -Multi-tasking Education: Bachelor's Degree in Business Management & Marketing Project Management Certification by Google Coach Approach Training Certification
    vsuc_fltilesrefresh_TrophyIcon Interpersonal skills
    Smartsheet
    Project Management
    Project Delivery
    Project Planning
    Time Alignment
    Project Workflows
    Time Management
    Organizer
    Marketing Strategy
    Interpersonal Skills
    Project Management Professional
    Management Skills
    Marketing Management
    Project Timelines
    Status Reports
    Project Plans
  • $17 hourly

    • 5.0/5
    • (14 jobs)
    Customer service rockstar with years of experience in Customer Service, Team Management, Content Writing, Book Review, and App Review. I also have experience using Pipedrive, Mailchimp, QA Testing and WordPress. Recently earned certification for Zendesk. I have 15 years of experience in Customer Service. I spent 9 years in a call center provide phone, chat, and email support for a US-based client. After that, I worked remotely as a Virtual Assistant for an Australia-based client for 2 1/2 years. I also have a background as a donations specialist for Activated Ministries for 2 1/2 years, catering donors via phone. I also have an experience as a software/app tester. I'm currently working as Customer Success Manager for almost 4 years with experience in SaaS company, client retainment, client relationship and testing.
    vsuc_fltilesrefresh_TrophyIcon Interpersonal skills
    Innovation Strategy
    Customer Retention
    Management Development
    Business
    Interpersonal Skills
    Creative Writing
    WordPress
    Customer Support
    Time Management
    Customer Service
    Article Writing
    Content Writing
    HubSpot
    Zendesk
    Online Chat Support
  • $12 hourly

    • 5.0/5
    • (15 jobs)
    Professional Offerings: 👨🏼‍✈️ Team Lead, 💰 E-commerce, 💻 Shopify, 💻 Woo Commerce, 💻 eBay, 🕺🏼 Social Media Management, 📧 Email management 💵 Email Marketing, 💻 Project Management,  - Dispute management, Klarna, PayPal ,Stripe  - Administrative tasks, Order Processing, Handling PayPal and Klarna disputes, Internet Research, and Social Media Handling.  - Customer Services Software, Zendesk, Zoho Mail, Gorgias, Tawk.to, Intercom, Gsuit, Outlook, Salesforce  - Tools and Internal communication software: Slack, Skype, Shopify, Alibaba, Google Docs, Excel, Google Spreadsheet. I am a seasoned customer support specialist with over 7 years of experience, recognized as a Top Rated Plus freelancer on Upwork. Throughout my career, I have excelled in managing customer interactions and ensuring high satisfaction levels. My expertise lies in team management, quality assurance, and delivering exceptional service promptly. I’m a professional in Business Administration (MBA degree). I have also developed fluency in the English Language along with a good command of Listening, Writing, and speaking. I will streamline your processes and help you remove blocks that are hindering your vision, mission, and goals. Key Skills and Specializations: - Customer Support Management: Proven ability to lead and mentor teams to deliver outstanding customer service. - CRM Expertise: Proficient in utilizing advanced CRM platforms such as Zendesk, Freshdesk, Salesforce, Gorgias, and Intercom to streamline support processes and maximize efficiency. - Services as a VA: Provide a comprehensive range of services tailored to support businesses and professionals across various industries, excel in administrative tasks such as managing emails, calendars, and travel arrangements, ensuring efficient organization and seamless scheduling. - Dispute Resolution: Successfully managed disputes on PayPal, Klarna, and Stripe, mitigating risks and achieving favorable outcomes for clients and customers alike. - Quality Assurance: Implementing rigorous QA standards to maintain service excellence and uphold client satisfaction. - Flexibility and Adaptability: Adapting swiftly to evolving customer needs and operational requirements to ensure seamless service delivery. - Order Management : (Shopify, OBERLO, Obordesk, Ali Express and Amazon) - Klaviyo - Sms Bumps Client Commitment: I am dedicated to exceeding client expectations by delivering prompt, personalized support and fostering long-term relationships based on trust and reliability. My proactive approach to problem-solving and commitment to quality ensures that all customer interactions are handled with professionalism and efficiency. I believe that the customer is always right and hence forwarding my belief I will achieve and maintain my 99.9% client satisfaction and constantly work on improving my skill set. If you're looking for an experienced Virtual Assistant I'm the person you need. I will suggest you try my services which are highly affordable yet flexible and up to your mark. Your satisfaction is my criterion for success :)
    vsuc_fltilesrefresh_TrophyIcon Interpersonal skills
    Intercom
    Gorgias
    Customer Service
    SaaS
    Zoho CRM
    Interpersonal Skills
    Shopify
    Salesforce
    Email Support
    Online Chat Support
    Ticketing System
    Support Services Unlimited Dashboard
    Technical Support
    Administrative Support
    Zendesk
  • $14 hourly

    • 5.0/5
    • (8 jobs)
    As an experienced PC Network Support Technician with over 10 years of IT experience, I specialize in providing technical and recovery maintenance for LAN and WAN networks. I excel in installing, implementing, and supporting network hardware and software, and I am skilled in troubleshooting complex technical issues. My background in client service and support allows me to work efficiently both independently and as part of a team to meet critical deadlines. I am certified in Microsoft Azure Fundamentals and Azure Network Engineer Associate.
    vsuc_fltilesrefresh_TrophyIcon Interpersonal skills
    Spanish
    Email Support
    IaaS
    Cloud Engineering
    Microsoft Active Directory
    Helpdesk
    Technical Support
    Network Administration
    Windows Server
    System Administration
    IT Support
    Customer Support
    Ticketing System
    Network Engineering
    Microsoft Azure
  • $10 hourly

    • 4.4/5
    • (1 job)
    Dedicated customer service representative,Dedicated to provide quality care for ultimate customer satisfactions. With the ability to establish and maintain excellent communication and relationship with clients and workers. Dedicated to identify customer needs and delevering effective solutions to all problems. Excellent time management skill, Bilingual hardworking student ready to learn more and grow.
    vsuc_fltilesrefresh_TrophyIcon Interpersonal skills
    Data Analysis
    Data Entry
    Following Procedures
    Interpersonal Skills
    Customer Support
    Customer Retention
    Email Communication
    Technical Support
    Online Chat Support
    Spanish
    English
  • $40 hourly

    • 5.0/5
    • (35 jobs)
    Hello and welcome! I’m Beth, an experienced Upwork Expert Vetted professional—recognized in the top 1% on the platform for my outstanding expertise and client satisfaction. With over three years of experience supporting businesses, from high-caliber organizations like Duolingo , JLL, to innovative start-ups, I specialize in both Recruiting/Talent Acquisition and Executive Assistance. 🎯 My Dual Expertise: 1. Recruiting & Talent Acquisition: I have honed my skills in recruiting for various industries, offering a seamless candidate experience. My goal is to help organizations scale their teams effectively while ensuring that candidates feel valued throughout the hiring process. I specialize in managing everything from initial candidate screenings to high-volume interview scheduling, including technical interviews, and ensuring all stakeholders are aligned. 🔑 Key Recruiting Skills: End-to-End Recruitment: From job description creation to offer negotiation. High-Volume Interview Scheduling: Seamlessly coordinating interviews, including technical assessments, across multiple stakeholders and calendars. Advanced ATS Management: Proficient in tools like Greenhouse, JazzHR, and BambooHR to maintain smooth operations. 📊 Executive-Level Support for Hiring Teams: Balancing busy calendars to ensure effective recruitment processes. Market Analysis: Leveraging data and insights to guide salary negotiations and secure top-tier talent. 📈 Candidate Experience Focus: Ensuring a professional, smooth, and engaging process for all candidates from initial contact to onboarding. Notably, I’ve worked with Duolingo as their Talent Acquisition Coordinator, where I played a key role in supporting their talent pipeline. 2. Executive Assistance & Online Business Management: As an Executive Assistant, I specialize in alleviating executives of the mundane tasks and time-consuming projects that prevent them from focusing on their zone of genius. My focus is on enabling top-level executives to prioritize strategic objectives while I manage the details, ensuring productivity and smooth day-to-day operations. 🔑 Key Executive Assistance Skills: Calendar & Email Management: Optimizing schedules and communication flow to maximize executive productivity. 📅 Project Coordination: From conception to completion, I handle the details so executives can focus on high-impact decisions. Task Delegation & Workflow Optimization: Implementing systems and processes that save time and streamline operations. 🚀 Cross-Department Collaboration: Ensuring all teams are aligned on deadlines, tasks, and deliverables. Administrative Excellence: Managing travel, preparing reports, and organizing events while maintaining seamless office operations. 📊 🌟 Why Work With Me? My Upwork Expert Vetted status guarantees that I deliver high-quality results to every client, consistently exceeding expectations. Whether you need a streamlined recruitment process or a trusted executive assistant to manage your day-to-day, I’m here to help you achieve your business goals. I’m always excited to collaborate with driven executives and teams to help them grow and thrive. Let’s schedule a call to discuss how I can help support your business!
    vsuc_fltilesrefresh_TrophyIcon Interpersonal skills
    Time Management
    Phone Communication
    Candidate Interviewing
    Appointment Scheduling
    Interview Preparation
    Recruiting
    Candidate Management
    Applicant Tracking Systems
    Academic Writing
    Microsoft Excel
    Interpersonal Skills
    Email Communication
  • $40 hourly

    • 4.7/5
    • (6 jobs)
    Experienced Recruiter with a demonstrated history of working in the staffing and recruiting industry. Skilled in Microsoft Word, Sales, Communication, Event Management, and Team Building. Strong human resources professional with a Master of Science - MS focused in Management & Leadership from Western Governors University.
    vsuc_fltilesrefresh_TrophyIcon Interpersonal skills
    Interpersonal Skills
    Sales
    HR & Recruiting Software
    Business Development
    Sourcing
    Applicant Tracking Systems
    Lead Generation
    Diversity & Inclusion
    Tech & IT
    Candidate Interviewing
    Candidate Evaluation
    Candidate Sourcing
    Hiring Strategy
  • $25 hourly

    • 4.2/5
    • (221 jobs)
    Thank you for reviewing my profile. I have over 25 years of experience with full-cycle recruiting, administrative, telemarketing, lead generation, appointment setting, business marketing, real estate development, and site acquisitions. I played a major recruiting role with a 170-year-old Manufacturing/Aerospace company moving from New Jersey to Florida filling over 300 positions in 90 days and completing a large site acquisition position for Dish Network in order to maintain their FCC license. I have also worked for Walmart, hiring for sales and overnight merchandisers. I Consistently maintain a very solid, strong recruiting and marketing background and keep the highest integrity and professionalism while working as an extension of your business and maintaining a solid foundation while working the maximum hours necessary to complete each project in the time frame required including the variation in time zones. Each client is a top priority. I specialize in Healthcare, Academics, Insurance, Real Estate, Cannabis, Construction, Mortgage, Transportation, Restaurant, Telecommunications, HVAC, Plumbing, Accounting, Entertainment, Aerospace, and Manufacturing including a variety of sizes and industries. Maintaining a solid stable background in recruiting, administrative, telemarketing, lead generation, appointment setting, web design, and business marketing with strong attention to detail, intense focus, and concentration on every detail with strong entrepreneurship and demanding a great sense of urgency, a high energy level and a quick reaction to situations, possessing a very high quality of industry knowledge and self-confidence necessary to maintain a stable, consistent and Indomitable work ethic allowing rejection to setbacks and continued growth each year with personal and professional achievements while continuing to work directly with each client a significant exposure to customers & industry partners with the strong values, honesty, and integrity. Internally and externally maintaining high accountability, leadership, and responsibility with every detail included while continuing to achieve the highest results working as a team player always leading by example and managing time accordingly while working efficiently and effectively. Professionally honoring a solid, consistent, and stable background, while maintaining competitive pricing. Proudly representing your business and keep every detail confidential, Every contract fits within the clients' budget in order to achieve the highest results expected. Thank you for your consideration and I look forward to speaking to you! Jami Harris
    vsuc_fltilesrefresh_TrophyIcon Interpersonal skills
    Hiring Strategy
    Human Resource Management
    Recruiting
    English
    Relationship Management
    Twitter/X Marketing
    Telemarketing
    Direct Marketing
    B2C Marketing
    B2B Marketing
    Lead Generation
  • $20 hourly

    • 5.0/5
    • (2 jobs)
    I have an excellent presentation, verbal, and written communication skills combined with strong people management skills and effective planning skills and time management. I have a working knowledge of the fraud and disputes within the banking and finance industry, and substantial shared services technical knowledge and skills. I have been in the Customer Service industry for more than 8 years, and as a my current role as a Unit Manager, I have a comprehensive knowledge of performance metrics utilization.
    vsuc_fltilesrefresh_TrophyIcon Interpersonal skills
    Technical Support
    Hardware Troubleshooting
    Quality Assurance
    Customer Support
    Product Knowledge
    Email Communication
    Management Skills
    English
    Email Support
    Online Chat Support
  • $12 hourly

    • 4.9/5
    • (36 jobs)
    For more than a decade, I worked as a Customer Service Representative for several accounts such as billing, sales, e-commerce, and technical support. I am very experienced in dealing with different kinds of customers and situations. As a freelancer, I have handled different projects such as email handling, chat support, e-commerce, order processing support, data entry, online researching, social media posting, and virtual assistant. The tools that I have used are Zendesk, Salesforce, Freshdesk, Gorgias, Konnektive, Shopify, LiveChat, Shipmonk, and Shipstation. My experience with those projects helped me learn the ins and outs of how to work virtually. I have also proven to my employers that I can meet their deadlines ahead of time to accomplish their projects with excellent quality. I've been promoted to Customer Support Manager overseeing 50 amazing and talented agents. About my work ethics, I can also guarantee that I can handle the tasks that you will assign to me once you hire me as one of your staff. I can work with minimal to no supervision, and in addition to that, I am confident enough that I can give you excellent service. Thank you so much, and I am looking forward to working with you.
    vsuc_fltilesrefresh_TrophyIcon Interpersonal skills
    Gorgias
    Email Communication
    Shopify Plus
    Answered Ticket
    Ticketing System
    Customer Service
    Email Etiquette
    Data Entry
    Customer Support
    Sales
    Online Chat Support
    Order Processing
    Freshdesk
    Zendesk
  • $30 hourly

    • 5.0/5
    • (13 jobs)
    Top 1% Upwork EXPERT-VETTED Highly motivated and self-starter with an experience in working with individuals around the world. Skilled in Human Resources (especially Recruitment) and Event Planning. Proficient in recruiting for different job positions - technical and non technical. Focused on achieving goals before deadlines and managing the workflow in a patiently manner. Passionate about work and new opportunities as well as learning new skills that help to always do better and better. Graduated from Staffordshire University in Masters in Business Administration. The knowledge gained from the courses has helped in every step of my career. Started working at an early age in different roles such as Project Coordinator, Senior HR Advisor, Manager of Finance, Chief Human Resources, Customer Service. All these positions were accomplished successfully as required. Always aiming to go above and beyond achieving every goal. Being positive personally and professionally and a very easy person to work with.
    vsuc_fltilesrefresh_TrophyIcon Interpersonal skills
    Computing & Networking
    Interpersonal Skills
    Decision Making
    Administrative Support
    Sourcing
    Communications
    Job Posting
    Recruiting
    HR & Business Services
    Candidate Sourcing
    Resume Screening
    Candidate Interviewing
    Candidate Recommendation
  • $125 hourly

    • 5.0/5
    • (20 jobs)
    "Melissa has been an asset to the company..." As an entrepreneur, you are dealing with time pressures like never before. The nonstop fight to juggle every responsibility is overpowering. In this never sleep society, it's become tough to balance work, family and other commitments. You already know that you are far too overbooked. You can’t wave a magic wand and make the day longer. But there are things you can do to save time. And there are things you can do to maximize what you accomplish with your time. In essence, you can add hours to your day. 3 Quick Tips to Add Hours to Your Day 1. Do easy things during your least productive hours. 2. Do your most challenging tasks during your most productive hours. 3. Hire Melissa Jasmin This means that when you work with me, you're working with a Certified Direct-Response Copywriting Specialist, a Community Management Specialist, and an Email Marketing Specialist (all certified by Digital Marketer). I am your next Jill Of All Trades, experienced in CRMs such as Infusionsoft and ActiveCampaign. Years of experience in SaaS fixing membership sites, online courses, and also email marketing campaigns. How can I help save you time today?
    vsuc_fltilesrefresh_TrophyIcon Interpersonal skills
    Customer Experience
    Email Support
    Communications
    Project Management
    Project Scheduling
    Phone Support
    Technical Support
    Management Skills
    Client Management
    Communication Etiquette
    Project Objectives
    Business Operations
    Project Plans
  • $25 hourly

    • 5.0/5
    • (41 jobs)
    A highly competent and enthusiastic personal trainer with a proven ability to help people achieve their fitness goals. Possessing a successful track record of evaluating a client’s physical fitness, understanding their needs and then developing a practical and achievable workout routine for them to reach their targets. Possessing the necessary communication skills required to gain the trust of clients and thereby retain their business. Indeed during the previous 12 months successfully worked with over 500 clients. Now looking to further an already successful career by working for an ambitious and exciting fitness centre. Working closely with clients to develop personalised health and fitness plans for them. Responsible for providing advice on nutrition as well as encouraging clients, giving them feedback and keeping track of their development. Duties: Providing one-to-one guidance to clients to help them achieve their fitness goals. Selecting the correct set of exercises for a client to achieve maximum results. Devising fitness programmes for weight loss, muscular gain and rehabilitation etc. Conducting fitness and exercise classes and demonstrating equipment. Welcoming new gym members and giving general inductions to them. Designing and advising on dietary programmes. Providing personal training sessions to private clients at their home or work. Maintaining gym equipment and ensuring it is safe to use. Tracking a client’s progress and accurately updating their record. Explaining to clients the results they can expect from particular exercise regimes. KEY SKILLS AND COMPETENCIES Ability to successfully motivate and encourage individuals. Excellent knowledge of gym specialist training equipment like treadmills etc. Experience training various people from all kinds of backgrounds. Able to approach potential customers to promote a gym or fitness product. Experience of working in fitness centres, health clubs and hotel leisure centres. Achieved all goals set with clients, sales targets, member retention. Focused on maintaining personal training certification through continuing education.
    vsuc_fltilesrefresh_TrophyIcon Interpersonal skills
    Health & Fitness
    Customer Service
    English
    Food & Supplements
    Health & Wellness
    Technical Translation
    Physical Fitness
    Nutrition
    Sports & Fitness
    Trainerize
    Data Entry
    Customer Support
  • $35 hourly

    • 5.0/5
    • (7 jobs)
    I am a skilled and driven HR Administrative Assistant, known for my meticulous approach and ability to achieve goals. With a solid background in HR Administration and a comprehensive understanding of HR policies and procedures, I bring valuable expertise to any administrative role. Throughout my career, I have successfully executed a wide range of HR administrative duties, in areas of recruitment, interviewing, onboarding, employee file management, benefits administration, calendar and email management, and research. My exceptional organizational skills, attention to detail and effective communication enable me to excel in these areas, ensuring smooth operations and prompt follow-up. Proficient in MS Office, GSuite, and HRIS platforms, I am adept at utilizing technology to streamline administrative processes and enhance productivity. My experience expands across both small and large organizations, where I have consistently delivered results. Noteworthy achievements include reducing workplace injuries, implementing a new HRIS platform as part of a collaborative team, and providing comprehensive new hire guidance and training across multiple states for the entire corporation. If you are seeking a dedicated professional with administrative skills to support your organization, please do not hesitate to contact me. I am eager to discuss how I can contribute to your success.
    vsuc_fltilesrefresh_TrophyIcon Interpersonal skills
    Email Support
    Calendar Management
    Bookkeeping
    Human Resource Information System
    Human Resource Management
    LinkedIn Recruiting
    Google Sheets
    Personnel Records
    Data Entry
    Microsoft Office
    Training Presentation
    Google Docs
    Communications
  • $10 hourly

    • 4.9/5
    • (4 jobs)
    • SME for Dell System Applications • Change champion for software implementation and overall adoption for Dell. • Works with the Channel Partner (Reseller), and Commercial (End User) Customer for their hardware (Server, Desktops and Laptop) warranty renewals. • POC for Microsoft, Adobe and Symantec software quote requests from Ingram Micro. • Assign vendor quote requests to their corresponding inboxes. • Answers incoming customer calls, e-mails, to fulfill requests for information and resolution of basic/standard issues or sales inputs within the defined SLA. • Completes outbound calls in order to follow-up on questions or concerns • Designated to handle Key Account quote request to action within a limited SLA • Provides quoting information by utilizing such tools as Excel, SAP and Salesforce Systems. • Manages special pricing requests to ensure completion within customer SLA, along with maintaining accuracy • Researches and confirms product availability and pricing to requestor (i.e. customer, Sales Rep, AE, Management) • Provide solutions on software licensing requirement • Directly coordinate with vendor for special tasks done with their quotes • Reviews and verifies the accuracy of the request and completes the transaction accordingly • Researches and provides requested information in a professional and timely fashion. • Escalates advanced issues and transactions to appropriate team member.
    vsuc_fltilesrefresh_TrophyIcon Interpersonal skills
    Oracle Siebel
    Skype
    Salesforce CRM
    SAP
    Customer Satisfaction
    Microsoft Outlook
    Microsoft Word
    Communication Etiquette
    Adobe Flash
    Interpersonal Skills
    Microsoft PowerPoint
    Email Support
    Online Chat Support
  • $15 hourly

    • 5.0/5
    • (7 jobs)
    With over a decade of dedicated experience in customer service and technical support, I’m passionate about delivering seamless customer experiences and optimizing operational efficiency. My goal is to ensure that every interaction leaves a positive impression and drives satisfaction. 𝐖𝐇𝐘 𝐌𝐄? 💬 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲: I’m committed to providing outstanding customer service. My approach ensures that every customer receives personalized and attentive support, consistently exceeding their expectations. 🔧 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗧𝗿𝗼𝘂𝗯𝗹𝗲𝘀𝗵𝗼𝗼𝘁𝗶𝗻𝗴 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: I excel in diagnosing and resolving technical issues with precision. My ability to tackle a wide range of challenges ensures that customers receive effective solutions quickly. 📈 𝗣𝗿𝗼𝘃𝗲𝗻 𝗥𝗲𝘀𝘂𝗹𝘁𝘀: My track record includes successfully managing customer support processes, improving satisfaction scores, and enhancing overall service quality. 💡 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿-𝗖𝗲𝗻𝘁𝗲𝗿𝗲𝗱 𝗔𝗽𝗽𝗿𝗼𝗮𝗰𝗵: I prioritize understanding and addressing customer needs, creating positive and lasting experiences in every interaction. 📞 Efficient Communication: My clear and empathetic communication style helps in building rapport with customers and resolving their issues efficiently. 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗧𝗼𝗼𝗹𝘀: ✅Salesforce ✅Asana ✅Hubspot ✅LiveChat ✅AirCall ✅Ebay ✅M365 ✅Monday.com ✅Intercom ✅LogMeIn Rescue ✅Zendesk ✅Reamaze Let’s team up to transform your customer support experience into something exceptional! With my blend of technical expertise and a passion for top-notch service, I'm here to help your business not just meet, but exceed expectations. Plus, I offer a trial period at a test rate so you can see firsthand how I can make a difference.
    vsuc_fltilesrefresh_TrophyIcon Interpersonal skills
    Email
    Ecommerce
    Interpersonal Skills
    KPI Metric Development
    Intercom
    HubSpot
    Zendesk
    Live Chat Software
    Customer Service
    Customer Support
    Online Chat Support
    Email Support
    Technical Support
    Leadership Coaching
    Tech & IT
  • $25 hourly

    • 4.8/5
    • (11 jobs)
    Hello, welcome to my profile! I’m a Top-Rated Plus freelancer on Upwork and I represent the top 3% of talent on the platform. I specialize in customer service, virtual assistance, and data entry. What do I have to offer? -Exceptional communication skills for effective customer support and satisfaction. -Proactive virtual assistant proficient in schedule management, email correspondence, and administrative tasks. -Meticulous data entry specialist ensuring accuracy and data confidentiality. -Track record of exceeding client expectations and delivering outstanding results. -Expert in resolving complex customer issues and streamlining workflows. -Highly organized and detail-oriented freelancer for efficient task management. -Trusted by clients for top-quality work and receiving glowing testimonials. -Dedicated to client satisfaction and committed to achieving success together. Opt for a Top-Rated Plus freelancer, adept in the domains of customer service, virtual assistance, and data entry. Make the choice to connect with me today and let's delve into a conversation about how I can leverage my exceptional skills to elevate and amplify your projects. Together, we can achieve remarkable results and drive success.
    vsuc_fltilesrefresh_TrophyIcon Interpersonal skills
    Microsoft Windows
    Online Chat Support
    Microsoft Teams
    Administrative Support
    Product Review
    Virtual Assistance
    Customer Service
    Social Media Website
    Inbound Inquiry
    Interpersonal Skills
    Health & Wellness
    Zoho CRM
    Zendesk
    Data Entry
  • $30 hourly

    • 5.0/5
    • (30 jobs)
    I am a LinkedIn Certified in Talent Sourcing, Technical Recruiting and Managing Healthcare Projects with several years of experience in Project Consulting for both in-house and staffing agency recruitment across all levels. Areas of specialization: - Talent Sourcing - Full Cycle Recruitment - Project Management - HR Operations KEY SKILLS: Full Cycle Recruitment | End to End Recruitment | HR Operations | People Operations | Project Management | Talent Sourcing | Talent Acquisition | Executive Search | Resume Search | Boolean Search | X-ray Search | Web Research | Virtual Assistance (VA) | Reports Generation | Administrative Support | Customer Support | Calendar Management | Email Management | MS Office applications | Spreadsheet Tabulations | Data analysis | Data processing | BPO | RPO Additional Info: * Completed CEI Basic Non-FDW Course in Singapore (Staffing & Recruitment) * Experienced in Health insurance processing and process claims for a US healthcare account * Licensed Practised Teacher in the Philippines with working experience as an Educator
    vsuc_fltilesrefresh_TrophyIcon Interpersonal skills
    Interpersonal Skills
    Sourcing
    Communications
    Project Management
    Human Resource Management
    LinkedIn Recruiting
    Tech & IT
    Recruiting
    Candidate Evaluation
    Candidate Management
    Candidate Sourcing
    Candidate Interviewing
    Boolean Search
    Resume Screening
  • $12 hourly

    • 5.0/5
    • (4 jobs)
    Hello, I'm Erika, a highly skilled customer service agent with more than 4 years of professional experience. I specialize in delivering exceptional support to clients, resolving issues, and ensuring outstanding customer satisfaction. I am dedicated to providing timely and effective solutions for a diverse range of customer inquiries. What I Bring to the Table: •Experience: With over two years in the customer service industry, I have honed my communication skills and problem-solving abilities, enabling me to handle a wide array of customer concerns with ease. •Effective Communication: I pride myself on my clear and empathetic communication style, ensuring that customers feel valued and heard. •Efficiency: I understand the importance of prompt responses and consistently meeting or exceeding service level agreements. Timeliness is a top priority for me. •Product Knowledge: I make it a point to fully understand the products or services I support, allowing me to provide accurate and helpful information. •Adaptability: I thrive in fast-paced environments and can quickly adapt to new challenges and technologies. •Team Collaboration: I am a team player who can work effectively with colleagues to deliver outstanding customer service. Why You Should Work With Me: I am passionate about exceeding customer expectations and contributing to the success of businesses. When you hire me, you can expect: High-quality customer service that enhances client satisfaction. •Prompt and courteous responses to customer inquiries. • Efficient problem resolution to maintain a positive brand image. • A collaborative team member who understands the importance of teamwork. I'm excited about the opportunity to work with you and help elevate your customer support efforts. Feel free to contact me to discuss how I can contribute to your project or team.
    vsuc_fltilesrefresh_TrophyIcon Interpersonal skills
    Real Estate Virtual Assistance
    Virtual Assistance
    Following Procedures
    Customer Satisfaction
    Customer Support
    Customer Service
    Multitasking
    Interpersonal Skills
    Microsoft Excel
    Email Support
    English
    Online Chat Support
  • $25 hourly

    • 5.0/5
    • (3 jobs)
    A professional and experienced Administrative Assistant with over 20 years of experience. My experience range from scheduling, front desk reception, travel expenses, office management, proofreading, preparing reports and customer service. My skills demonstrate the capacity to provide comprehensive support for executive and senior-level staff including scheduling meetings, coordinating travel (domestic and international), excellent customer service skills (including email support), effectively manages essential tasks and time management. I am proficient in Microsoft Office Suite, Google Docs, SharePoint, Big Time software (QuickBooks), Adobe Acrobat Professional, Outlook (calendaring, meetings), Yardi Systems (property management), Shopify and Reamaze (online support). I am very organized and attentive to detail. I am also comfortable performing a variety of roles, including payroll support, personal assistant, and the organizational point of contact. I've received accolades and awards for my work, including employee of the year. I've done freelance work for previous employers and friends including scheduling, travel arrangements and email communications. After my many years of experience, I decided to venture out on my own and become a freelancer while completing my degree in Sociology at the City University of New York (CUNY). I look forward to building new relationships!
    vsuc_fltilesrefresh_TrophyIcon Interpersonal skills
    Microsoft SharePoint
    Skype
    Email Communication
    Scheduling
    Ecommerce
    General Office Skills
    Communication Etiquette
    Customer Support
    Customer Service
    Time Management
    Administrative Support
    Google Docs
    Microsoft Office
    Project Management Office
    English
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