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IT Project Manager with 6+ years of experience leading web and mobile product delivery in agile environments. I’ve managed multi-project setups and coordinated teams of up to 50 engineers, aligning technical execution with business objectives. My expertise includes full project lifecycle ownership — from pre-sale scoping and requirements definition to sprint execution, stakeholder communication, risk control, and delivery governance. I’ve worked in multi-team environments, scaling processes and improving delivery predictability. I’m particularly strong in bringing structure to growing teams — setting up workflows, clarifying roles, establishing visibility through dashboards, and creating systems that support sustainable execution. How I support clients: - Turning unclear initiatives into structured delivery plans - Establishing scalable agile processes - Managing multi-project and cross-functional environments - Identifying and mitigating delivery risks early - Translating business requirements into actionable technical scope - Improving operational clarity and accountability I’ve supported team scaling from 10 to 50 people within three months and am especially interested in working with growing teams that need operational structure during periods of rapid expansion. Industries of interest: IT, digital products, creative industries, education, sports, wellness, and social impact.

PMP-certified Technical Project Manager with 7 years of experience in software development and consulting, specializing in Agile delivery. Skilled at managing cross-functional teams, budgets up to $500k, and projects from ideation to production. Proven ability to align technical execution with business goals, streamline workflows, and enhance product quality. 📝 Certifications: PSM I by Scrum org; PMP by PMI; SAFe® 4 Agilist by Scaled Agile 🛠️ Project Management Software: Jira, ClickUp, MS Project, Trello, Azure DevOps 📊 PM methodologies: Agile (Scrum & Kanban), traditional (waterfall) 🎓 Education: MS in Project Management from Northeastern University (Boston, USA) 👥 Project team sizes: 3 - 15 people 📆 Project duration: 3 months to 1,5 years 💰 Project budget: $20k to $500k A couple of most notable projects that I managed, my responsibilities & key achievements: 1) Project manager for a SaaS web application that generates human motion animations using AI - Led the development of the 3-year project to the successful release on time & budget - Established the planning process for training ML models that allowed us to meet the expectations of the client for the scope and timing of the public beta release - Reorganized our processes to switch to regular monthly releases to aid with user retention and increase MRR - Interviewed and brought consultants to the team to complement our skillset in specific domains like 3D animation, SEO, Auth0 - Worked with the client to propose improvements in the UX and branding; coordinated those changes with the designer Team: 1 ML team lead, 4 ML engineers, 3 web developers, 1 designer, 1 QA engineer, 1 infrastructure engineer, 1 SEO/Marketing specialist. Achievements: Thanks to the effective product development process and close collaboration with the project sponsor, we were able to get 20+ paying customers (approx. $1000 MRR) just in one month after the public beta release. The project was managed so successfully that the client gave us a 5-star review for it. 2) Project manager for a web application for automating business workflows (Upwork project) - Set up reliable QA processes to improve product quality and reduce the time needed to fix bugs - Led the introduction of a release management process to reduce the risk of issues in the production environment after releases - Defined and documented team member roles and responsibilities to prevent interpersonal conflicts within the project team - Collected requirements and documented expectations for epics and tasks, helping developers save time and avoid reworking functionality - Coached the team on continuous improvement, introducing weekly sprint retrospectives to enhance our work processes - Created UI/UX design mockups to eliminate frequent meetings with the designers to discuss expectations for the design they create Team: 1 product owner, 1 tech lead, 5 developers, 2 designers, 1 QA engineer, 1 infrastructure engineer/release manager. Achievements: We were able to set up reliable QA and release schedule that freed up time of the project sponsor and led to higher volume of acquired customers. Number of bugs on production decreased by about 80%. As a project manager, I got a 5-star feedback from the client for my work. Here's the review: Project Manager for Application Development Rating is 5.0 out of 5.0 ⭐⭐⭐⭐⭐ Aug 25, 2024 - Oct 8, 2024 "Thank you, Oleksandr, for stepping in as project manager during a crucial time. Despite the short term, your professionalism and leadership ensured seamless progress during the absence of an employee. Your contribution was invaluable, and I look forward to working with you again!" Keywords: project manager construction project manager clickup project manager marketing project manager ecommerce project manager virtual assistant executive assistant operations manager business analyst Skills: Project Management Agile Project Management Project Scheduling Scrum Project Plans Project Timelines Project Management Professional Project Management Software Project Workflows Management Skills Project Delivery Project Budget Stakeholder Management Jira Administrative Support Product Management Business Analysis Team Management Change Management Microsoft Excel Microsoft Project

If you need a straightforward and dependable project manager, I'm the one you're looking for. With my determination, there's no task I can't handle. See for yourself: 🏆 Top Rated Plus Freelancer (Among Top 3% of Upwork's Freelancers!!) 🏆 Stellar Upwork History with 4'000+ Hours 🏆 Over 30 Successfully Completed Projects

Startups don’t fail because of lack of ideas — they fail because nothing ships. I help SaaS and AI startups turn vision into reality — building products that users love and businesses can scale. With 18+ years in Product Management, Project Management and Operations, I’ve led distributed teams, launched B2B and B2C products, and owned the entire lifecycle — from early discovery and MVPs to post-launch growth. How I can help you: Clarify product vision and roadmap Build and launch MVPs fast Optimize delivery workflows and remote team collaboration Translate ideas into specs, user stories, and measurable outcomes Why clients work with me: Strategic, but hands-on — I don’t just plan; I execute. Excellent communicator — clear updates, no surprises. Deep technical fluency in AI/ML and SaaS environments. Reliable partner who keeps momentum going. If you’re scaling your product, need clarity on direction, or want an experienced PM who gets things done — let’s connect.

Hi! I’m Laurens, a bilingual (Dutch & English) customer service and account management professional with 7+ years of experience working with high-level clients and premium brands. I help companies build strong customer support teams and manage key client relationships, ensuring excellence in service and long-term satisfaction. I specialise in team leadership, training, quality assurance, and strategic client communication. 🔹 My experience includes: Managing daily operations for support teams and improving KPIs Training and coaching teams to raise performance standards Implementing QA processes and service improvements Acting as primary point of contact for clients, handling escalations, aligning expectations, and nurturing trust Supporting account growth through insights, feedback loops, and service excellence. I’ve led remote teams, managed complex service systems, and developed a reputation for quality that made clients request to work with me directly. ✅ What I offer: Remote team leadership & customer service operations Bilingual communication (Dutch & English) Strategic account management & client liaison Quality assurance & performance coaching Escalation handling & service development Let’s work together to scale your operations and delight your customers, from the inside out. 📬 Contact me on Upwork to explore how I can support your goals as a service & account leader.

Experienced Project Lead with a demonstrated history of working in the computer software industry. Skilled in Negotiation, Business Planning, Analytical Skills, English, and Management. Strong program and project management professional with a Master's degree focused in Transport and Traffic Sciences from University of Zagreb/Sveuciliste u Zagrebu.