Hire the Best Customer Service Representatives
in Croatia

I am a sole proprietorship owner located in Croatia, with experience in all forms of tourism and hospitality services. Due to my work experience, I find myself best at jobs that require working with people. I work with a small but carefully selected team, providing various services to companies/individuals (owners) such as: PROPERTY MANAGEMENT SERVICES (SHORT-TERM RENTALS) - handling bookings/reservations - using a PMS or channel managers to manage listings - handling integrations - managing calendar, availability, and prices - revenue management - coordinating housekeeping/maintenance - handling reviews - handling chargebacks/refunds/claims - managing daily/weekly/monthly reports - and many more TOURIST AGENCY SERVICES: -creating and organizing full day tours in north Croatia -tour guiding services -transfers in north Croatia Computer and other skills: • MS Office pack (Word, Excel, PowerPoint, Outlook) • Online booking portals (Booking, Airbnb, Expedia, Vrbo, HomeToGo, TripAdvisor, etc.) • Channel managers and PMS - Rentlio, Streamline, Rentals United • Web design - Webnode, Wix, WordPress • Zoom, Slack • Mail Chimp, SendinBlue, Canva, Loom

✅Full Time Freelancer | Online & Available 0-24h ✅ ✅Deutsch, English & Croatian Native Speaker | Fluent in English ✅ ✅University of Zagreb Graduate | MA Degree in Philosophy and History ✅ - 10+ Years of Experience as Customer Service Representative ✅ - Fluency in German, English and Croatian ✅ - Virtual Assistant Experience (VA) ✅ - Shopify ✅ - ChatGPT 4.0✅ - Slack✅ - Notion ✅ - CapCut ✅ - Klaviyo ✅ - Canva ✅ - Remote/Online Availability and Fast Wi-Fi Internet Connection ✅ - Customer Support - E-Mail and Phone ✅ - Newsletters ✅ - Creating Content - E-Mail Newsletters and Social Media Accounts ✅ - Editing Social Media Content ✅

As a native Croatian speaker fluent in English, I specialize in Customer Support. I specialize in resolving customer inquiries efficiently, managing support channels, and creating seamless customer experiences that build trust. Whether it’s handling emails, live chat, or social media support, I pride myself on clear communication, patience, and problem-solving skills. Let’s connect!

Hello, my name is Josip and welcome to my profile page! I'm a native Croatian/Bosnian/Serbian/Polish speaker and English speaker with native proficiency. As an business owner, I take your projects seriously and complete them fast and professionally. TRANSLATION / PROOFREADING I have several years of experience with translating from English and Croatian and vice versa, with several big proofreading and editing projects. I translated projects on various topics and proofread books, articles, blogs, and letters. I finished a course in translation to improve my skills and expand my knowledge. With my Master of Science degree in ecology and nature protection, I have a strong background in many science topics. CUSTOMER SERVICE/CARE With over 5 years of working in Customer Care/Support and Sales, I have a vast knowledge of dealing with customers and keeping them happy and satisfied. While working in Croatian Telekom Call Center (which employed over 350 people), I was in Top 5 sellers for 6 months in a row. I was in charge of the education of new agents and implementation and creation of (new) procedures and processes. SKILLS - Proficient in CAT Tool - Memoq, Trados - Proficient in Microsoft Office programs - Punctual, honest, comfortable with tight deadlines - Proficient in Windows XP/Vista/7/8/10 operating systems If you have any questions, please feel free to contact me. I'm looking forward to introducing myself in a more personal way!

English-Croatian Translator/Proofreader with experience in translating and quality assessing documents across legal, technical, marketing, lifestyle, health & beauty, and medical domains. Track record as a Language Companion and Teacher of English as a Foreign Language. Adept at organising language sessions and delivering personalised tutoring to enhance students' English skills, as well as providing constructive feedback, and adapting teaching styles to meet individual needs. Customer Service Representative with an upbeat, positive attitude. Articulate, enthusiastic and result-oriented with a passion for building relationships, cultivating partnerships and growing businesses. Feel free to contact me here on Upwork- For your consideration, I will not start or do a project without a contract in place with Upwork due to bad experiences.

Hi there! I am a highly organized and detail-oriented professional with a Master's degree in English Language and Literature, as well as Information Sciences. I specialize in bridging the gap between precise data management, efficient customer service, and high-quality content editing. Here is what I can bring to your project: Data Entry & CMS Management - I have solid experience as a Data Processing Assistant , where I specialized in entering, editing, and optimizing product titles, descriptions, images, and technical specifications. I am highly skilled in working with CMS platforms and can help you effectively categorize and improve your website's content. Technical & Creative Versatility - I am fully proficient in MS Office (Word, PowerPoint, Excel, Access) and content management systems (CMS). Additionally, I am equipped to handle creative tasks using design software like Canva and GIMP, as well as video editing in Adobe Premiere Pro. I also possess foundational knowledge of HTML, CSS, SQL, and Python Proofreading & Editing - As a native Croatian speaker and a C2-level English speaker, I offer expert proofreading and copyediting services. I have practical experience copyediting and editing English-language articles for publication. Top-Tier Customer Support - My background includes working in demanding, fast-paced environments. I am capable of managing up to 10 simultaneous chats while maintaining an average First Response Time (FRT) of under 30 seconds, ensuring high-quality communication at all times.