Hire the Best Customer Service Representatives
in Croatia

✅Full Time Freelancer | Online & Available 0-24h ✅ ✅Deutsch, English & Croatian Native Speaker | Fluent in English ✅ ✅University of Zagreb Graduate | MA Degree in Philosophy and History ✅ - 10+ Years of Experience as Customer Service Representative ✅ - Fluency in German, English and Croatian ✅ - Virtual Assistant Experience (VA) ✅ - Shopify ✅ - ChatGPT 4.0✅ - Slack✅ - Notion ✅ - CapCut ✅ - Klaviyo ✅ - Canva ✅ - Remote/Online Availability and Fast Wi-Fi Internet Connection ✅ - Customer Support - E-Mail and Phone ✅ - Newsletters ✅ - Creating Content - E-Mail Newsletters and Social Media Accounts ✅ - Editing Social Media Content ✅

As a native Croatian speaker fluent in English, I specialize in Customer Support. I specialize in resolving customer inquiries efficiently, managing support channels, and creating seamless customer experiences that build trust. Whether it’s handling emails, live chat, or social media support, I pride myself on clear communication, patience, and problem-solving skills. Let’s connect!

🔹 With over $20,000 earned on Upwork and with 100% client satisfaction, I am happy to say: 💫 If you need A QUALITY TRANSLATION from and into CROATIAN and ENGLISH, I'm your gal! 💫 💫 If you are in need of an AI trainer or an annotator, I'm here for you! 💫 But that's not all! ⬇️⬇️ ✅ A native Croatian speaker holding a Master's degree in English and in Primary Education. ✅ A PUBLISHED AUTHOR of a tourist guide Time To Travel To Croatia, 2022. In my 6-year translation career, I have worked as a translator and a proofreader in the fields of education, medicine, construction, agriculture, law, and immigration. Can't wait to meet you!

I am excited to introduce myself as a highly skilled Virtual Assistant with over a decade of experience in various roles. My expertise includes: Customer Service: Proficient in both phone and email support. E-commerce Management: Experienced in order fulfillment, live chat support, helpdesk operations, and order processing. Platform Proficiency: Skilled in Shopify, Oberlo, AliExpress, and various marketing automation tools such as Mailchimp and Klaviyo. I have successfully designed and managed multiple Shopify websites and social media marketing accounts, focusing on content creation and email automation. My organizational skills and adaptability allow me to take on diverse tasks effectively, learning quickly as needed. I am committed to providing high-quality, professional support to ensure the success of my clients' businesses. With flexible hours, I am available day or night to meet your needs. Thank you for considering my services. I look forward to the opportunity to assist you.

“I am a versatile expert dealing with customer service, data entry, content creation, editing, transcribing, translation, as well as blogging. In technical aspect, I am a mechatronics technician with an advanced knowledge in mathematics, secondary physics and algebra, therefore I offer tutoring service in primary/secondary mathematics, physics and English. I have a very keen attention to detail, self driven and highly motivated which always results into delivering a high-quality work and assurance that, every work assigned to me is of impeccable standard. Lastly, I have worked with several NGOs dealing with environment, gender, science and Arts. I am always committed to build up a better community and participate in progressing our general society.

Hello, my name is Josip and welcome to my profile page! I'm a native Croatian/Bosnian/Serbian/Polish speaker and English speaker with native proficiency. As an business owner, I take your projects seriously and complete them fast and professionally. TRANSLATION / PROOFREADING I have several years of experience with translating from English and Croatian and vice versa, with several big proofreading and editing projects. I translated projects on various topics and proofread books, articles, blogs, and letters. I finished a course in translation to improve my skills and expand my knowledge. With my Master of Science degree in ecology and nature protection, I have a strong background in many science topics. CUSTOMER SERVICE/CARE With over 5 years of working in Customer Care/Support and Sales, I have a vast knowledge of dealing with customers and keeping them happy and satisfied. While working in Croatian Telekom Call Center (which employed over 350 people), I was in Top 5 sellers for 6 months in a row. I was in charge of the education of new agents and implementation and creation of (new) procedures and processes. SKILLS - Proficient in CAT Tool - Memoq, Trados - Proficient in Microsoft Office programs - Punctual, honest, comfortable with tight deadlines - Proficient in Windows XP/Vista/7/8/10 operating systems If you have any questions, please feel free to contact me. I'm looking forward to introducing myself in a more personal way!