Hire the Best Management Professionals
in Costa Rica

I help SaaS companies, agencies, and government teams deliver complex technical projects on time — without the chaos. 15 years across Fortune 100 (Hewlett Packard Enterprise) and US government digital transformation (Granicus). At HPE I ran a multi-billion-dollar global portfolio across 150+ countries and cut deployment timelines by 20%. At Granicus I led public-sector digitization that changed how citizens reach essential services. On UpWork: 22+ projects · 5,000+ hours · 100% Job Success. I now operate as SOTO⟂DEV — a doctrine-driven technical practice for businesses that have outgrown chaos. Most automation and software breaks within a year because it was built to demo, not to last. I work the opposite way: documentation-first, maintainable by your team, designed to outlive the technology it runs on. What I deliver – End-to-end project management (discovery → UAT → rollout) for SaaS and public-sector engagements – Custom software & web apps — SaaS products, internal tooling, operational dashboards – Automation architecture (n8n, Make, custom) with runbooks your team can actually maintain – AI-assisted workflows (OpenAI, Anthropic) wired into your real CRM, not a toy demo – Chatwoot deployments — multi-inbox, multi-agent, white-label-ready – CRM optimization, SaaS operations, agile/sprint planning, cross-functional coordination – Fractional technical operator engagements for founders and ops leaders who need a steady hand How I work – Written scope before any code. Written handoff after. – Every system ships with a runbook, a recovery procedure, and a change log. – Stakeholder communication tuned for both engineering teams and executive audiences. – I optimize for the third year of the system, not the first week. Who I am Bilingual EN/ES, based in San José, Costa Rica (GMT-6). Available for US and EU time zones. Operating under a written doctrine — clients see it on day one, because the same standards that govern my code govern the engagement. If you need a senior operator who's done this at Fortune 100 and government scale, won't disappear on you, and ships systems built to last — let's talk.

Materials Engineer with a Master's in Project Management and over 6 years of experience leading strategic initiatives in supply chain, innovation, and continuous improvement across LATAM. I've managed investment portfolios of over USD 8M, coordinated cross-functional, multicultural teams, and consistently delivered measurable impact. Beyond my corporate career, I channel my global mindset and organizational strengths into travel planning—a true personal passion. I've designed and executed trips across the USA, México, Centro America, and Europe, with firsthand experience in 26 countries. I bring the same precision, creativity, and strategic thinking to crafting memorable, efficient travel experiences as I do to managing complex projects. I thrive in fast-paced, purpose-driven environments where I can merge leadership, technical expertise, and cultural fluency—whether in business or in helping others explore the world.

Experienced operations and project management professional with a strong background in manufacturing, continuous improvement, and data science. Proven track record in leading large teams, implementing lean methodologies, and driving operational excellence. Skilled in strategic planning, change management, and cross-functional leadership.

Hi! I’m Laura 😊 I’m a highly organized, energetic professional with 9 years of experience in Project Management, Planning, and Executive Support. I love bringing structure and calm to busy teams and projects—and I genuinely enjoy helping others stay focused and thrive. Here’s a bit more about me: 🧩 Experienced Project Manager – I’ve led and supported a wide variety of projects—from engineering and software implementations to cross-functional business operations. I’m comfortable managing project lifecycles from planning and kickoff to execution and closeout. 💼 Corporate Experience – Worked with top global companies like Emerson, Pfizer, Bayer, and Bacardi, leading everything from project planning and procurement to team coordination and reporting. 🌍 Trilingual Communicator – Fluent in Spanish, English, and Portuguese, so I love working in multicultural environments and connecting with people from all backgrounds. 🧠 Lean & Agile Mindset – Always looking for smarter, more efficient ways to work and improve systems—while keeping things human and collaborative. 🎯 Detail-Oriented & Proactive – I’m the kind of person who takes initiative, solves problems quickly, and genuinely enjoys helping others succeed. ❤️ People Person – Friendly, supportive, and a big believer in good communication and positive vibes—especially in fast-paced, creative spaces.

I am committed to delivering exceptional client experiences with a relentless drive for excellence. With a combined 10 years of professional experience—five years in Customer Service and Human Resources as a Manager in both areas and five years as Director of Operations and Operations Manager for tech startups while also serving as a Client Success Manager—I have successfully partnered with a diverse range of global companies and independent clients. Let’s take your projects to new heights together! Key Skills and Expertise ⭐Languages: Native in English and Spanish; Intermediate in Portuguese ⭐Communication Management: Exceptional ability to convey ideas clearly and effectively through various channels, including Slack, Google Calendar, email, and phone communication. My native proficiency in English enables me to engage seamlessly with diverse audiences worldwide and facilitates successful negotiations and high-level discussions with stakeholders and executives. ⭐Human Resources: Comprehensive expertise in full-cycle recruitment and HR support, with a focus on leading talent acquisition initiatives while ensuring compliance with local laws and regulations. ⭐Project Management: Expert in overall project management from start to finish, including scheduling, project coordination, and event planning, while ensuring accuracy and adherence to budget ⭐Customer Service: Dedicated to providing top-notch service and support, with previous experience as a Customer Service Manager overseeing a department of 300+ associates for multiple years ⭐Data Management: Proficient in data entry, database maintenance, reporting, analysis, and presentation. We are accustomed to handling large data entry projects and consistently delivering results of the highest quality. ⭐CRM Systems Proficiency: Proficient in widely used CRM platforms Tools & Platforms 🔧Project Management Expertise: Asana, ClickUp, Trello, Basecamp, Todoist, Notion, Monday.com, HubSpot 🔧Communication Expertise: Slack, Google Calendar, email, phone, Zoom, Google Voice, JustCall, Skype Areas of Specialization ✅Building strong relationships with external vendors and partners ✅Leading teams and building functional departments from the ground up ✅Overseeing daily operations for seamless service delivery ✅Developing and implementing projects that enhance business performance ✅Conducting market research to optimize pricing strategies ✅Expanding vendor networks for high-quality service delivery ✅Negotiating with vendors for cost-effective operations ✅Communicating effectively with senior leadership (VP and President) ✅Reviewing and improving existing processes for operational efficiency ✅Managing multiple projects with precision and focus If you’re looking for a dedicated professional who can adapt to your needs and elevate your operations, let’s connect! I look forward to the opportunity to work together and help your projects succeed. In case you don’t see a skill or service you’re looking for, feel free to contact me—I’m always ready to adapt and meet your needs!

Business Strategist | Ops Leader | Exec Assistant | Driving Growth & Efficiency With over 10 years of experience and more than 5 years in leadership roles, I specialize in driving growth, optimizing operations, and supporting executive teams. Holding an MBA, I bring a strong background in business development, operational excellence, and team management across various industries. Expertise 🌟 Experienced in Virtual Assistance & Executive Support, including serving as an Assistant to the CEO at Exclusive Assist, managing calendars, communications, and ensuring seamless daily operations. 🌟 Led sales teams at Florida Ice & Farm Company as Supervisor of Sales Department – Region, boosting market share and analyzing sales performance. 🌟 Worked in Fraud Prevention at Sykes Latin America for Capital One, identifying fraudulent activities and advising customers on security measures. Key Skills ⭐ Leadership & Strategy: Driving growth through strategic planning and execution. ⭐ Business Development: Expanding client bases and maximizing market share. ⭐ Operational Excellence: Streamlining processes to boost efficiency and reduce costs. ⭐ Financial Acumen: Budgeting and financial analysis for informed decisions. ⭐ Team Management: Leading and motivating teams to achieve goals. ⭐ Communication & Engagement: Clear communicator with senior leadership and stakeholders. Tools & Platforms 🔧 Project Management: Asana, ClickUp, Trello, Monday.com, HubSpot 🔧 Communication: Slack, Zoom, Google Calendar, Email 🔧 Data & Financial Analysis: Skilled in reporting and financial tools Areas of Specialization ✅ Driving strategic growth and innovation ✅ Optimizing operations and processes ✅ Building strong client and vendor relationships ✅ Leading cross-functional teams ✅ Managing multiple projects efficiently ✅ Providing high-level executive support If you’re ready to elevate your business and drive impactful results, let’s connect! I am the person you have been looking for!