Hire the Best Management Professionals
in Costa Rica

Hi! I’m Laura 😊 I’m a highly organized, energetic professional with 9 years of experience in Project Management, Planning, and Executive Support. I love bringing structure and calm to busy teams and projects—and I genuinely enjoy helping others stay focused and thrive. Here’s a bit more about me: 🧩 Experienced Project Manager – I’ve led and supported a wide variety of projects—from engineering and software implementations to cross-functional business operations. I’m comfortable managing project lifecycles from planning and kickoff to execution and closeout. 💼 Corporate Experience – Worked with top global companies like Emerson, Pfizer, Bayer, and Bacardi, leading everything from project planning and procurement to team coordination and reporting. 🌍 Trilingual Communicator – Fluent in Spanish, English, and Portuguese, so I love working in multicultural environments and connecting with people from all backgrounds. 🧠 Lean & Agile Mindset – Always looking for smarter, more efficient ways to work and improve systems—while keeping things human and collaborative. 🎯 Detail-Oriented & Proactive – I’m the kind of person who takes initiative, solves problems quickly, and genuinely enjoys helping others succeed. ❤️ People Person – Friendly, supportive, and a big believer in good communication and positive vibes—especially in fast-paced, creative spaces.

I am a results-oriented professional skilled in strategic decision-making, operational leadership, and achieving exceptional outcomes. I specialize in implementing impactful process improvements and updating strategic roadmaps to drive business growth. My career is distinguished by a commitment to continuous improvement and optimization aligned with long-term objectives. I excel in customer service, possess strong time management capabilities. I am particularly effective at troubleshooting issues and developing effective solutions that foster success. As an excellent verbal and written communicator, I have a robust background in building and maintaining positive relationships while consistently exceeding expectations. I thrive in dynamic, fast-paced environments, maintaining meticulously organized, safe, and efficient workspaces with attention to detail. I am passionate about leveraging my skills and experience to deliver measurable results and drive projects to successful completion.

I help SaaS companies, agencies, and government teams deliver complex technical projects on time — without the chaos. 15 years across Fortune 100 (Hewlett Packard Enterprise) and US government digital transformation (Granicus). At HPE I ran a multi-billion-dollar global portfolio across 150+ countries and cut deployment timelines by 20%. At Granicus I led public-sector digitization that changed how citizens reach essential services. On UpWork: 22+ projects · 5,000+ hours · 100% Job Success. I now operate as SOTO⟂DEV — a doctrine-driven technical practice for businesses that have outgrown chaos. Most automation and software breaks within a year because it was built to demo, not to last. I work the opposite way: documentation-first, maintainable by your team, designed to outlive the technology it runs on. What I deliver – End-to-end project management (discovery → UAT → rollout) for SaaS and public-sector engagements – Custom software & web apps — SaaS products, internal tooling, operational dashboards – Automation architecture (n8n, Make, custom) with runbooks your team can actually maintain – AI-assisted workflows (OpenAI, Anthropic) wired into your real CRM, not a toy demo – Chatwoot deployments — multi-inbox, multi-agent, white-label-ready – CRM optimization, SaaS operations, agile/sprint planning, cross-functional coordination – Fractional technical operator engagements for founders and ops leaders who need a steady hand How I work – Written scope before any code. Written handoff after. – Every system ships with a runbook, a recovery procedure, and a change log. – Stakeholder communication tuned for both engineering teams and executive audiences. – I optimize for the third year of the system, not the first week. Who I am Bilingual EN/ES, based in San José, Costa Rica (GMT-6). Available for US and EU time zones. Operating under a written doctrine — clients see it on day one, because the same standards that govern my code govern the engagement. If you need a senior operator who's done this at Fortune 100 and government scale, won't disappear on you, and ships systems built to last — let's talk.

Business Strategist | Ops Leader | Exec Assistant | Driving Growth & Efficiency With over 10 years of experience and more than 5 years in leadership roles, I specialize in driving growth, optimizing operations, and supporting executive teams. Holding an MBA, I bring a strong background in business development, operational excellence, and team management across various industries. Expertise 🌟 Experienced in Virtual Assistance & Executive Support, including serving as an Assistant to the CEO at Exclusive Assist, managing calendars, communications, and ensuring seamless daily operations. 🌟 Led sales teams at Florida Ice & Farm Company as Supervisor of Sales Department – Region, boosting market share and analyzing sales performance. 🌟 Worked in Fraud Prevention at Sykes Latin America for Capital One, identifying fraudulent activities and advising customers on security measures. Key Skills ⭐ Leadership & Strategy: Driving growth through strategic planning and execution. ⭐ Business Development: Expanding client bases and maximizing market share. ⭐ Operational Excellence: Streamlining processes to boost efficiency and reduce costs. ⭐ Financial Acumen: Budgeting and financial analysis for informed decisions. ⭐ Team Management: Leading and motivating teams to achieve goals. ⭐ Communication & Engagement: Clear communicator with senior leadership and stakeholders. Tools & Platforms 🔧 Project Management: Asana, ClickUp, Trello, Monday.com, HubSpot 🔧 Communication: Slack, Zoom, Google Calendar, Email 🔧 Data & Financial Analysis: Skilled in reporting and financial tools Areas of Specialization ✅ Driving strategic growth and innovation ✅ Optimizing operations and processes ✅ Building strong client and vendor relationships ✅ Leading cross-functional teams ✅ Managing multiple projects efficiently ✅ Providing high-level executive support If you’re ready to elevate your business and drive impactful results, let’s connect! I am the person you have been looking for!

Materials Engineer with a Master's in Project Management and over 6 years of experience leading strategic initiatives in supply chain, innovation, and continuous improvement across LATAM. I've managed investment portfolios of over USD 8M, coordinated cross-functional, multicultural teams, and consistently delivered measurable impact. Beyond my corporate career, I channel my global mindset and organizational strengths into travel planning—a true personal passion. I've designed and executed trips across the USA, México, Centro America, and Europe, with firsthand experience in 26 countries. I bring the same precision, creativity, and strategic thinking to crafting memorable, efficient travel experiences as I do to managing complex projects. I thrive in fast-paced, purpose-driven environments where I can merge leadership, technical expertise, and cultural fluency—whether in business or in helping others explore the world.

Customer Success, Operations Manager, and Business Analyst with +12 years of experience driving operational excellence to 90%, customer service proficiency to 95%, and budget control, managing portfolios up to ($15m), and efficiency (-5/+5) within multinational companies. Great ability for optimization, cross-functional stakeholder collaboration, and recognized for influencing without direct authority to deliver world- class Customer Service. Expert in Power BI, Excel, ERPs, and CRM tools. A focused, innovative, reliable, initiative-taking, and collaborative person. Team player, collaborator, detail-oriented.