Hire the Best Technical Support Specialists
in Costa Rica

As a Technical Support Specialist with 13 years of experience supporting SaaS and on-premise environments, I can help you deliver fast, reliable support to your clients through efficient troubleshooting, ticket management, and clear technical communication. Improve response times, troubleshoot technical issues efficiently, and provide professional customer service via email, chat, and phone. I can help you with the following: 🔹 Tier 1–2 technical support and incident management. 🔹 Support for SaaS, applications and businesses. 🔹 Working with ticketing systems and CRMs, including ServiceNow, Jira, Zendesk and Service Manager. 🔹 Handling a high volume of support tickets while maintaining SLA targets. 🔹 Troubleshooting software, hardware, network and user access issues. 🔹 Providing support for Windows and Linux environments. 🔹 Handling customer communication and escalations. 🔹 Create knowledge bases and support documentation. 🔹 Identifying recurring issues and suggesting process improvements. Beyond solving tickets, I focus on creating clear communication, accurate documentation, and positive customer interactions that help build trust and long-term retention. I’m adaptable, detail-oriented, and comfortable working independently or as part of a distributed support team. If you’re looking for dependable technical support with strong troubleshooting and customer service skills, I’d be happy to discuss how I can help your team.

Based in Costa Rica, but I am a U.S citizen, I have around 4 years of experience working in customer service and technical support. I handled customers through calls, live chat, and email, helping solve issues in a fast and professional way. I’m new at freelancing, however I can assure you I am more than prepared to assist your business with my extend experience. I also experienced in fraud and banking support, which helped me develop strong attention to detail and responsibility when handling sensitive information. I can help your business with: - Customer support (chat, email, phone calls) - Basic software technical support (troubleshooting) - Fraud and account reviewing - Banking and financial customer service - Handling difficult customers and solving problems I am confident communicating in English (B2+ level) Spanish (native) and working with international customers. I focus on giving clear answers, solving problems quickly, and keeping customers totally satisfied.

Hi! I'm Oscar O, a reliable and versatile Virtual Assistant with experience supporting U.S.-based companies in operations, quality control, administrative support, and process documentation. I enjoy working behind the scenes to keep daily operations running smoothly, ensuring tasks are completed accurately and on time. Throughout my career, I've worked in fully remote environments where attention to detail, organization, and accountability were essential. My experience includes reviewing documentation, preparing reports, verifying data, managing administrative tasks, and supporting teams with operational processes. I can help you with: ✔ Administrative Support ✔ Operations Support ✔ Quality Control & Process Review ✔ Data Entry & Data Verification ✔ Excel & Google Sheets ✔ Report Preparation ✔ Email & Calendar Management ✔ Internet Research ✔ Document Organization ✔ CRM Updates I pride myself on being organized, dependable, and easy to work with. Whether you need ongoing administrative support or help improving daily operations, I'm committed to delivering accurate, high-quality work while maintaining clear communication. I'm always ready to learn new tools and adapt to your workflow. Let's work together!

I bring over 9 years of experience across Implementation Consulting, Customer Success Management, Partner Development, and Technical Support, with the last 5+ years dedicated to driving customer success in SaaS and workflow automation environments. I specialize in implementing and optimizing monday.com and Make.com solutions to help teams scale efficiently and automate their operations. My background spans Cloud Security, Project Management, and Social Listening platforms, supporting both enterprise and global clients in Spanish, English and Portuguese. Core Expertise: * monday.com & Make.com Implementation, Automation, and Optimization * End-to-End Workflow Design & Process Mapping * System Integrations & Cross-Platform Data Synchronization * SaaS Ecosystem Architecture & Tool Stack Alignment * Change Management & Team Enablement for Platform Adoption * KPI Tracking, Dashboards & Data-Driven Reporting * Wrike (CWM), Prisma Cloud (CSPM, CWP, CAS)

Bilingual (Spanish/English) professional with experience supporting marketing, influencer, and community initiatives, as well as administrative and project operations. Focused on process improvement, optimizing results, and client satisfaction.

I help brands and platforms keep their content accurate, on-brand, and running smoothly — from editorial review to CMS management to policy enforcement. My background spans two complementary tracks: content and editorial operations, and digital trust & safety. I currently manage CMS and web operations at Tecla, and I founded and directed Plus Gaming Magazine, a LATAM esports and gaming outlet, where I led editorial teams, coordinated with global PR partners (Riot Games, E3, Pulpo PR), and produced content across multiple formats for five years. On the operations side, I've worked in content moderation and trust & safety for Teleperformance and Amazon, and in AI/ML data labeling for DoubleVerify — roles that sharpened my eye for policy consistency, accuracy under volume, and platform guidelines. I'm a native Spanish speaker with C1 English, comfortable working across both languages for editing, moderation, or bilingual content projects. What I bring: ✅ Content editing & proofreading (EN/ES) ✅ CMS management & web content operations ✅ Content moderation & trust & safety review ✅ Editorial team coordination & PR liaison experience ✅ Reliable, detail-oriented, deadline-driven I've completed 13 contracts on Upwork with a track record of strong client feedback (collaborative, reliable, clear communicator). And have 9 years of experience outside Upwork. Let's talk about how I can support your content or operations needs.