Hire the Best Project Planners
in Costa Rica

Materials Engineer with a Master's in Project Management and over 6 years of experience leading strategic initiatives in supply chain, innovation, and continuous improvement across LATAM. I've managed investment portfolios of over USD 8M, coordinated cross-functional, multicultural teams, and consistently delivered measurable impact. Beyond my corporate career, I channel my global mindset and organizational strengths into travel planning—a true personal passion. I've designed and executed trips across the USA, México, Centro America, and Europe, with firsthand experience in 26 countries. I bring the same precision, creativity, and strategic thinking to crafting memorable, efficient travel experiences as I do to managing complex projects. I thrive in fast-paced, purpose-driven environments where I can merge leadership, technical expertise, and cultural fluency—whether in business or in helping others explore the world.

As a Technical Support Specialist with 13 years of experience supporting SaaS and on-premise environments, I can help you deliver fast, reliable support to your clients through efficient troubleshooting, ticket management, and clear technical communication. Improve response times, troubleshoot technical issues efficiently, and provide professional customer service via email, chat, and phone. I can help you with the following: 🔹 Tier 1–2 technical support and incident management. 🔹 Support for SaaS, applications and businesses. 🔹 Working with ticketing systems and CRMs, including ServiceNow, Jira, Zendesk and Service Manager. 🔹 Handling a high volume of support tickets while maintaining SLA targets. 🔹 Troubleshooting software, hardware, network and user access issues. 🔹 Providing support for Windows and Linux environments. 🔹 Handling customer communication and escalations. 🔹 Create knowledge bases and support documentation. 🔹 Identifying recurring issues and suggesting process improvements. Beyond solving tickets, I focus on creating clear communication, accurate documentation, and positive customer interactions that help build trust and long-term retention. I’m adaptable, detail-oriented, and comfortable working independently or as part of a distributed support team. If you’re looking for dependable technical support with strong troubleshooting and customer service skills, I’d be happy to discuss how I can help your team.

🥇 EXPERT-VETTED = Top 1% of all talent on Upwork | A Master of One = Monday.com 🤓| Investing in the right technology is the first step, implementing it right is the second. → Integrate all of your systems the right way. → Automate all repetitive tasks. → Teach your staff how to get the most out of the Monday.com features. Here’s how I can optimize your Monday.com to its full potential: 👉 WINNING SETUP. You’ll have your account set up correctly to benefit from every feature you pay for. 👉 SMART FLOW. I'll help you display all your processes into boards and design all the interdependencies between boards. 👉 COMPLETE CONTROL. I’ll gather all the information in one place and create the necessary workspaces for your teams to work better and faster: HR, Marketing, Operations, and Finance. 👉 FRICTIONLESS MIGRATION. You get help to migrate all your projects to Monday.com from any other project management system or spreadsheets. 👉 AUTOMATION. I’ll make the platform work for you with workflows and automation, so you can minimize errors and focus on what matters. 👉 INTEGRATION. You get support to integrate Monday.com with your other systems, including Outlook, GSuite, Slack, and Microsoft Teams. 👉 PERFORMANCE. I’ll set up Monday.com dashboards to make it easy for you to visualize key KPIs and measure productivity. Why you should work with me: ⭐️ Monday.com certified partner ⭐️ 5 years experience implementing Monday.com in companies of all sizes ⭐️ Top Rated Plus freelancer ⭐️ Fast turnarounds ⭐️ Ongoing communication You will be paying for my expertise, not for my learning process. It’s time to say goodbye to manual tasks that slow down your staff and make you leave money on the table. And I’m here to support you and your team from start to finish. Get in touch, and let’s make sure you make the proper return on your investment in Monday.com. Pura Vida, Omara

Customer Success, Operations Manager, and Business Analyst with +12 years of experience driving operational excellence to 90%, customer service proficiency to 95%, and budget control, managing portfolios up to ($15m), and efficiency (-5/+5) within multinational companies. Great ability for optimization, cross-functional stakeholder collaboration, and recognized for influencing without direct authority to deliver world- class service. Expert in Power BI, Excel, ERPs, and CRM tools. A focused, innovative, reliable, initiative-taking, and collaborative person. Team player

Hi! I’m Laura 😊 I’m a highly organized, energetic professional with 9 years of experience in Project Management, Planning, and Executive Support. I love bringing structure and calm to busy teams and projects—and I genuinely enjoy helping others stay focused and thrive. Here’s a bit more about me: 🧩 Experienced Project Manager – I’ve led and supported a wide variety of projects—from engineering and software implementations to cross-functional business operations. I’m comfortable managing project lifecycles from planning and kickoff to execution and closeout. 💼 Corporate Experience – Worked with top global companies like Emerson, Pfizer, Bayer, and Bacardi, leading everything from project planning and procurement to team coordination and reporting. 🌍 Trilingual Communicator – Fluent in Spanish, English, and Portuguese, so I love working in multicultural environments and connecting with people from all backgrounds. 🧠 Lean & Agile Mindset – Always looking for smarter, more efficient ways to work and improve systems—while keeping things human and collaborative. 🎯 Detail-Oriented & Proactive – I’m the kind of person who takes initiative, solves problems quickly, and genuinely enjoys helping others succeed. ❤️ People Person – Friendly, supportive, and a big believer in good communication and positive vibes—especially in fast-paced, creative spaces.

I am currently studying my fourth and last year of university bachelor's degree in international business and commerce. I have many years doing different designs for university and college projects, I am passionate about technology and I consider myself someone dedicated and willing to satisfy the professional needs of any client. I am bilingual, I speak both Spanish and English. I can dedicate myself to making presentations, infographics, posters, translating, social media management, travel planning and tips, marketing, finance, project manager, and more.