Hire the Best Network Analysts
in Costa Rica

I’m a dedicated person with 10+ years experience in customer service; always willing to learn, using challenges as a learning experience, trying to find the best solutions and welcoming any feedback that will help in my growth. Committed to solving customer needs with the most human approach, exceeding in empathy and always looking to exceed customer expectations. Bilingual (English and Spanish).

I've been working as an environment consultant and GIS analyst for small and big companies on private and public sector: -I'm experienced in ArcGIS and QGIS software. -I'll figure out whatever kind of geospatial problem -I'll create most beutiful and professional maps -I'll fully project manage your brief from start to finish -Comunication is really important to me, so let's keep in touch!!!

EXECUTIVE / ADMIN ASSISTANT - $15 per hour ✔️Worked for many executives in North America, Europe, Central America, Brazil and Australia. ✔️Fluent in 3 languages: English, Spanish and Brazilian Portuguese. ✔️Primary POC between clients and their executives, vendors and other stakeholders. ✔️Calendar, Time and Communications management. Coordination of all meetings and details. ✔️Data entry & record keeping. General admin and executive tasks. ✔️Budgeting and expense control for payroll, operations, communications, travel, events, etc. ✔️E-Commerce and order management (Shopify, Squarespace, WooCommerce) ✔️Allocation of the annual digital budget budget in terms of expenses versus income. ✔️Tracking of action items and status updates. ✔️Document and data management. Data analysis and reporting. ✔️Public Speaking. Professional presence and stakeholder Engagement. ✔️Project management, deadline tracking, project progress monitoring. ✔️Information research for projects, reports, or strategic planning. ✔️Six Sigma Yellow-Belt, Scrum certified, leadership certified. ✔️Extremely proactive & organized with high attention to detail, confidentiality and judgment. ✔️High-quality PowerPoint decks and reporting materials for executive audiences. ✔️Strong verbal and written communication skills; ability to work across levels and cultures. ✔️Full knowledge of technology, computers, office and productivity tools. ✔️Full command of CRMs, ticketing systems, Workspace software & online tools ✔️Quick thinker, very productive. Able to type +50 WPM. ✔️Full reliable WFH setup, high speed internet, internet backup and power backup. VOICE-OVER - $30 for every 1,000 words ($15.00 for every additional 1,000 words) ✔Specialize in Voice Over, Voice Acting, Communications, Radio, Dubbing, and Character Voices. ✔Highly versatile: Able to perform a wide range of voice styles (radio presenter, commercial, professional narration, animated characters, etc) ✔Trilingual: Fluent in English, Spanish, and Portuguese, diverse linguistic and cultural insights. ✔Skilled at conveying emotion and creating engaging, memorable characters. ✔Adaptable to various projects, ensuring clear, consistent, and high-quality audio delivery. ✔Experienced in commercial voiceovers, animation, radio hosting, and more. ✔Committed to providing compelling voice content tailored to your specific needs. ✔Experience recording/editing sound effects, backgrounds, ambience, etc. ✔Experience with Audacity, Adobe Audition, LogicPro and other audio recording software. ✔Professional, high/definition audio recording equipment. ✔High-quality and reliable work, fast delivery, zero inconveniences. DATA ENTRY / WEB RESEARCH - $20 per hour ✔Creative and critical thinking, flawless accuracy and an eagle-eye for detail. ✔Data entry, content dissemination and transcription. ✔Lead Generation, Medical records, financial data, inventorying, legal docs, demographics. ✔Data curation, cleansing and deduplication across various industries. ✔Web research, investigation, validation and verification. ✔Organize and edit raw data to produce clean reports in clear format. ✔Knowledge of data validation and verification techniques. ✔Knowledge of data privacy and security protocols. ✔Able to type +60 WPM, knowledge of keyboard shortcuts. ✔Proficiency in MS Office Suite, Google Suite, OpenOffice, Lotus, Novell, etc. ✔Experience with data analysis tools (Excel, Tableau, Power BI). ✔Familiarity with data entry software and tools (e.g., SAP, QuickBooks, Salesforce, CRMs, etc). ✔Certified Six Sigma Yellow Belt, emphasizing process improvement and quality assurance. ✔️Product research and evaluation, product sourcing. ✔️Conduct visits to assigned retail locations, restaurants, banks, malls, outlets and others. ✔️Evaluate retail store / e-store presentation, cleanliness, organization, and overall ambiance. ✔️Make purchases or participate in transactions as part of the evaluation process. ✔️Test staff product knowledge and their ability to handle customer inquiries effectively. ✔️Monitor checkout processes, wait times, and overall efficiency of service delivery. ✔️Observe and document interactions, professionalism, and adherence to company policies. ✔️Complete questionnaires, highlight observations, strengths, and areas for improvement. ✔️Use mobile apps, data collection software, or digital forms to record findings in real-time. ✔️Capture photos and videos during visits to support reports and provide visual evidence. ✔️Maintain confidentiality to ensure the business remains unaware of the evaluation process. ✔️Follow instructions precisely, including specific tasks, questions to ask, and areas to observe. ✔️Adhere to deadlines and reporting guidelines for timely submission of evaluations. ✔️Submit reports, images, videos, and written feedback, ensuring clarity and professionalism. ✔️Utilize smartphones, tablets, or portable scanners for data collection and report submission.

I bring over nine years of experience providing customer support through email, chat, and phone. I’ve supported global customers at companies like HP, IBM, and GlaxoSmithKline, managing technical accounts and maintaining high satisfaction rates. I also hold a 100% job success record on Upwork, reflecting my reliability and results. I’m fluent in English and Spanish, learning Portuguese, and skilled with tools like Zendesk, Salesforce, and custom CRMs. I adapt quickly, work independently, and focus on improving both customer experience and team efficiency. In my current and past roles, I’ve done more than just answer tickets: Managed daily email, chat, and phone support, trained new team members, and improved workflows, keeping CSAT above 90%. Led the full design and delivery of a custom touchscreen kiosk running proprietary software — starting from a simple sketch by the company owner. I sourced and negotiated with manufacturers in China, designed the power delivery system, and built the entire production, logistics, and import/export chain to bring the product to the US. This was a complex, end-to-end project requiring coordination with multiple vendors, managing timelines, ensuring compliance with international shipping standards, and creating scalable production and delivery processes. Built and deployed an AI-driven email bot that handles customer inquiries automatically, saving the company the cost of two hires while maintaining quality and speed of response. Designed and implemented the company’s entire support infrastructure, including the CRM, dispute resolution system, support processes, and documentation, from scratch. I’m dependable, take ownership of my work, and always look for ways to improve. I maintain two internet connections to avoid downtime. I organize tasks to respond quickly, keep communication clear, and resolve issues thoroughly. What sets me apart is not just experience, but my ability to build systems and solve problems at scale, improving support teams and making customers happier. Tools I use: Zendesk, Salesforce, spreadsheets, email automation, ChatGPT, and project trackers. How I deliver quality: I prioritize critical tickets, use clear templates and communication, review metrics regularly, and adjust processes to improve efficiency and customer satisfaction. I’d be happy to share more details and examples if needed.

I am an experienced security engineer with a demonstrated history of working in the outsourcing/offshoring industry and robust information security professional and networking security with a Bachelor's degree in Software Engineering from Universidad Tecnica Nacional. Holder of the CISSP certificate with deep networking, vulnerability management, AWS infrastructure and penetration testing knowledge. Scripting capabilities using Python and Bash

I am a self-driven, problem solver with strong analytic skills and a passion for helping people with technology and learning.