Hire the Best Business Analysts
in Costa Rica

I help SaaS companies, agencies, and government teams deliver complex technical projects on time — without the chaos. 15 years across Fortune 100 (Hewlett Packard Enterprise) and US government digital transformation (Granicus). At HPE I ran a multi-billion-dollar global portfolio across 150+ countries and cut deployment timelines by 20%. At Granicus I led public-sector digitization that changed how citizens reach essential services. On UpWork: 22+ projects · 4,000+ hours · 100% Job Success. I now operate as SOTO⟂DEV — a doctrine-driven technical practice for businesses that have outgrown chaos. Most automation and software breaks within a year because it was built to demo, not to last. I work the opposite way: documentation-first, maintainable by your team, designed to outlive the technology it runs on. What I deliver – End-to-end project management (discovery → UAT → rollout) for SaaS and public-sector engagements – Custom software & web apps — SaaS products, internal tooling, operational dashboards – Automation architecture (n8n, Make, custom) with runbooks your team can actually maintain – AI-assisted workflows (OpenAI, Anthropic) wired into your real CRM, not a toy demo – Chatwoot deployments — multi-inbox, multi-agent, white-label-ready – CRM optimization, SaaS operations, agile/sprint planning, cross-functional coordination – Fractional technical operator engagements for founders and ops leaders who need a steady hand How I work – Written scope before any code. Written handoff after. – Every system ships with a runbook, a recovery procedure, and a change log. – Stakeholder communication tuned for both engineering teams and executive audiences. – I optimize for the third year of the system, not the first week. Who I am Bilingual EN/ES, based in San José, Costa Rica (GMT-6). Available for US and EU time zones. Operating under a written doctrine — clients see it on day one, because the same standards that govern my code govern the engagement. If you need a senior operator who's done this at Fortune 100 and government scale, won't disappear on you, and ships systems built to last — let's talk.

Are you looking for someone who can bridge the gap between finance, reporting, and cloud cost management? I am a Financial Planning & Analysis (FP&A) professional with extensive experience in budgeting, forecasting, executive reporting, and business performance analysis, combined with hands-on expertise in Power BI, Power Query, Azure Cost Management, and FinOps practices. I help organizations turn complex financial and operational data into actionable insights that support better decision-making, cost control, and long-term growth. My areas of expertise include: 📊 Financial Planning & Analysis (FP&A) • Budgeting, forecasting, and variance analysis • Financial modeling and business performance reporting • Executive dashboards and KPI development • C-level reporting and decision support 📈 Power BI, Excel & Data Analytics • Interactive dashboards and automated reporting solutions • Power BI, Power Query, and advanced Excel modeling • Data transformation, consolidation, and visualization • Reporting automation and process improvement ☁️ Azure FinOps & Cost Management • Azure cost optimization and spend visibility • Budget creation, alerts, and forecasting • Resource tagging and governance strategies • Cost allocation, reporting, and cloud financial management • Subscription management and cloud resource governance ⚙️ Automation & Cloud Operations • Power Automate workflow development • PowerShell scripting and process automation • Azure resource deployment and administration • Bicep-based infrastructure automation My unique combination of finance, analytics, and cloud expertise allows me to help organizations improve reporting, optimize costs, automate manual processes, and gain greater visibility into both business and cloud performance. Certifications & Skills: • Microsoft Certified: Azure Administrator Associate (AZ-104) • AWS Certified Cloud Practitioner • Power BI, Power Query, Excel, FP&A, Financial Modeling • Azure Cost Management, FinOps, Governance & Automation Whether you need executive reporting, financial dashboards, reporting automation, or Azure cost optimization, I can help deliver practical solutions that create measurable business value.

I am a self-driven, problem solver with strong analytic skills and a passion for helping people with technology and learning.

I help e-commerce businesses turn complex ideas into clear, actionable solutions. As a Business Analyst with hands-on experience in implementation processes, I specialize in bridging the gap between business needs and technical execution. I work closely with stakeholders to analyze requirements, optimize workflows, and ensure smooth platform implementations—from discovery to go-live. My background in e-commerce allows me to understand both the customer journey and the operational side of online businesses, ensuring solutions that are practical, scalable, and results-driven.

I am passionate about transforming data into insights that drive business decisions. With six years in data analytics and over 13 years in shared services, I specialize in identifying opportunities for optimization and growth. My background in project management, finance, and quality assurance equips me to leverage data for continuous improvement. I thrive in collaborative environments, working with cross-functional teams to develop high-quality solutions that adapt to changing needs. Skilled in agile methodologies like Scrum and Lean Six Sigma, I focus on creating scalable, data-driven processes that enhance productivity and foster a culture of innovation and excellence.

𝗜 𝗴𝗲𝗻𝗲𝗿𝗮𝘁𝗲𝗱 𝗼𝘃𝗲𝗿 $𝟭𝟬𝟬,𝟬𝟬𝟬 𝗶𝗻 𝗮𝗻𝗻𝘂𝗮𝗹 𝘀𝗮𝘃𝗶𝗻𝗴𝘀 𝗳𝗼𝗿 𝗮 𝗙𝗼𝗿𝘁𝘂𝗻𝗲 𝟱𝟬𝟬 𝗰𝗼𝗺𝗽𝗮𝗻𝘆 𝗯𝘆 𝗮𝗿𝗰𝗵𝗶𝘁𝗲𝗰𝘁𝗶𝗻𝗴 𝗮 𝘀𝗶𝗻𝗴𝗹𝗲 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗲𝗱 𝗽𝗿𝗼𝗰𝗲𝘀𝘀. 💰 That's the power of strategic process design. I'm Mau, an Automation Expert & Business Process Manager. I turn that chaos into a clear, documented, and seamless automated systems for your business. 𝗠𝘆 𝗜𝗺𝗽𝗮𝗰𝘁: As a founder of an education/travel agency, I scaled $100K+ in annual revenue with just 3 team members using AI-driven, low-friction systems. My focus? Freeing teams from busywork to deliver value, not chaos. 𝗘𝘅𝗮𝗺𝗽𝗹𝗲𝘀 𝗼𝗳 𝗠𝘆 𝗪𝗼𝗿𝗸: • 🤖 Architected a "ContentOS" in Notion for a US marketing agency, enabling them to produce genuinely on-brand social media content at scale that sounds exactly like them and their customers; all with AI. They finally achieved the post frequency they were aiming for. • 📊 Implemented a full CRM & sales automation system in High Level, significantly boosting revenue generated per sales agent. • 📈 Transformed a manual onboarding process into a fully automated n8n system, boosting team capacity by 6X. • 🎯 Built a unified productivity, task management & goal-tracking system in Notion, aligning an entire agency on their short, medium, and long-term objectives. 𝗠𝘆 𝗣𝗿𝗼𝗰𝗲𝘀𝘀: 1️⃣ Discovery & Audit: Map your current workflows, define success, and identify high-impact automation opportunities. 2️⃣ Design & Blueprint: Deliver a "Systems Blueprint" with process maps and architectural plans before building. 3️⃣ Build & Implement: Execute with n8n, Zapier, or your preferred tools. Weekly check-ins + Loom updates for transparency. 4️⃣ Handover & Empower: Provide SOPs, training videos, and documentation to ensure long-term ownership. 𝗪𝗲’𝗿𝗲 𝗮 𝗠𝗮𝘁𝗰𝗵 𝗜𝗳 𝗬𝗼𝘂’𝗿𝗲 𝗧𝗵𝗶𝗻𝗸𝗶𝗻𝗴: • “Our processes are stuck in scattered Looms and Google Docs (or even my brain).” • “Client onboarding is a fire drill; fix it yesterday.” • “I’m the bottleneck in my agency. I need systems, not more hours.” 𝗟𝗲𝘁’𝘀 𝗕𝘂𝗶𝗹𝗱 𝗦𝗰𝗮𝗹𝗮𝗯𝗹𝗲 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 𝗧𝗼𝗴𝗲𝘁𝗵𝗲𝗿: 📩 Text me “SYSTEM” and share your biggest process bottleneck. I’ll send you tailored solutions to unlock growth. 𝗧𝗼𝗼𝗹𝘀 𝗜 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵: Notion, n8n, HighLevel (GHL), Google Workspace, Zapier, Make, CRM Systems, AI APIs (ChatGPT, Gemini, Claude, etc), Airtable, Wix, and others.