Hire the Best Business Analysts
in Costa Rica

I am a self-driven, problem solver with strong analytic skills and a passion for helping people with technology and learning.

Throughout my career, I have worked directly with multicultural clients and corporate teams to deliver exceptional customer service in fast-paced environments and analyzed financial statements, business processes, and documentation. I bring a strong combination of Business and financial analysis skills and people-first communication, making complex processes run smoothly while maintaining strong client relationships. A very adaptable person; fully equipped for remote work and Hydrid. I bring versatility and professionalism across: ✓ Customer Success and Operations Management with 95% excellence. ✓ Business Process Analyst. ✓ C1 Bilingual Client Service & Support (Spanish | English). ✓ Budget Controller with accuracy and efficiency (-5/+5). ✓ Project administration processes. During my professional experience, I learned valuable skills to perform and improve my roles. ✓ Microsoft Excel (VLOOKUP, SUMIF, Pivot Tables, Financial Reporting) - Power BI. ✓ Google Workspace (Docs, Sheets, Drive, Gmail, Calendar) - Microsoft Teams - Zoom. ✓ Methodologies such as Process Optimization, Agile/Scrum, Continuous Improvement, ✓ B2B/B2C SLA Compliance and SaaS. Whether supporting a finance team, managing customer accounts, or ensuring smooth office operations. I am adaptable, detail-oriented, and committed to delivering results with reliability and care. Let's connect if you're looking for a bilingual finance and operations professional who can manage client accounts, analyze budgets, streamline processes, and support your team from anywhere.

I help SaaS companies, agencies, and government teams deliver complex technical projects on time, without the chaos. I bring 15 years of experience across Fortune 100 enterprise technology and US government digital transformation. At Hewlett Packard Enterprise, I managed a multi-billion-dollar global portfolio spanning 150+ countries and helped reduce deployment timelines. My work included large-scale technology delivery for organizations such as **McDonald’s (24k stores), Home Depot (6k stores), and Disney Parks**. At Granicus, I led digital transformation initiatives for the public sector, helping the US government organizations modernize how citizens access essential services. With 6 years of UpWork freelance experience, I’ve completed 25+ Upwork projects and 5,000+ hours of work, maintaining a 100% Job Success Score. ### What I Deliver – **End-to-end technical project management** — discovery → planning → development → UAT → deployment → rollout – **Custom software & web applications** — SaaS products, internal tooling, operational dashboards – **Automation architecture** — n8n, Make, APIs, and custom integrations, with maintainable runbooks – **AI-assisted workflows** — OpenAI and Anthropic integrated into real business systems and CRMs – **Chat Bot deployments** — multi-inbox, multi-agent, and white-label-ready environments – **CRM & SaaS operations** — process optimization, sprint planning, operational workflows, and cross-functional coordination – **Fractional technical leadership** — for founders and operations leaders who need an experienced technical operator without adding a full-time executive ### How I Work **Written scope before implementation. Written handoff after delivery.** Every system I deliver is designed with: – Clear requirements and acceptance criteria – Documentation and operational runbooks – Recovery and troubleshooting procedures – Change tracking and version history – Clear ownership and handoff – Communication appropriate for both engineering teams and executives I optimize for **the third year of the system, not the first week**. ### Who I Am Bilingual English/Spanish technical project leader based in San José, Costa Rica (GMT-6), available across US and EU time zones. My background combines enterprise-scale delivery, government digital transformation, SaaS operations, software development, automation, and technical project management. I operate under a written doctrine. Clients see the standards from day one because the same discipline that governs the systems I build governs how I run the engagement. If you need a senior operator who has delivered technology at **Fortune 100 and government scale**, communicates clearly, takes ownership, and builds systems designed to last. **let’s talk.**

Are you looking for someone who can bridge the gap between finance, reporting, and cloud cost management? I am a Financial Planning & Analysis (FP&A) professional with extensive experience in budgeting, forecasting, executive reporting, and business performance analysis, combined with hands-on expertise in Power BI, Power Query, Azure Cost Management, and FinOps practices. I help organizations turn complex financial and operational data into actionable insights that support better decision-making, cost control, and long-term growth. My areas of expertise include: 📊 Financial Planning & Analysis (FP&A) • Budgeting, forecasting, and variance analysis • Financial modeling and business performance reporting • Executive dashboards and KPI development • C-level reporting and decision support 📈 Power BI, Excel & Data Analytics • Interactive dashboards and automated reporting solutions • Power BI, Power Query, and advanced Excel modeling • Data transformation, consolidation, and visualization • Reporting automation and process improvement ☁️ Azure FinOps & Cost Management • Azure cost optimization and spend visibility • Budget creation, alerts, and forecasting • Resource tagging and governance strategies • Cost allocation, reporting, and cloud financial management • Subscription management and cloud resource governance ⚙️ Automation & Cloud Operations • Power Automate workflow development • PowerShell scripting and process automation • Azure resource deployment and administration • Bicep-based infrastructure automation My unique combination of finance, analytics, and cloud expertise allows me to help organizations improve reporting, optimize costs, automate manual processes, and gain greater visibility into both business and cloud performance. Certifications & Skills: • Microsoft Certified: Azure Administrator Associate (AZ-104) • AWS Certified Cloud Practitioner • Power BI, Power Query, Excel, FP&A, Financial Modeling • Azure Cost Management, FinOps, Governance & Automation Whether you need executive reporting, financial dashboards, reporting automation, or Azure cost optimization, I can help deliver practical solutions that create measurable business value.

I am passionate about transforming data into insights that drive business decisions. With six years in data analytics and over 13 years in shared services, I specialize in identifying opportunities for optimization and growth. My background in project management, finance, and quality assurance equips me to leverage data for continuous improvement. I thrive in collaborative environments, working with cross-functional teams to develop high-quality solutions that adapt to changing needs. Skilled in agile methodologies like Scrum and Lean Six Sigma, I focus on creating scalable, data-driven processes that enhance productivity and foster a culture of innovation and excellence.

I help e-commerce businesses turn complex ideas into clear, actionable solutions. As a Business Analyst with hands-on experience in implementation processes, I specialize in bridging the gap between business needs and technical execution. I work closely with stakeholders to analyze requirements, optimize workflows, and ensure smooth platform implementations—from discovery to go-live. My background in e-commerce allows me to understand both the customer journey and the operational side of online businesses, ensuring solutions that are practical, scalable, and results-driven.