Hire the Best Time Management Specialists
in Costa Rica

I am dynamic, I learn quickly, and I always give my best. I have worked in call centers since Feb 2018, I started in Teleperformance in customer service then UCB as collections specialist in Qualfon CR customer service, and Bill Gossling customer service/now past to debt collector. Have worked since 2022 in the legal industry for personal injury law firma MVA,divorce and family law. I have knowledge using crm's like my case,Dropbox,onedrive, Salesforce as well monday.com,zoom,and calltools.

Businesses rely on accurate documentation, organized workflows, and dependable administrative support to operate efficiently. That's where I can help. I provide virtual administrative support, document management, legal research assistance, healthcare administrative support, and customer service for businesses that need reliable, detail-oriented assistance. My background includes supporting healthcare operations, reviewing documentation, maintaining accurate records, assisting with medical billing processes, conducting research, organizing files, and working with confidential information in remote environments. I'm also completing a Bachelor's Degree in Law, which has strengthened my research, analytical, and documentation skills. Whether you need someone to organize documents, review records, update databases, conduct research, prepare reports, manage administrative tasks, or provide ongoing operational support, I focus on delivering accurate work, clear communication, and dependable results. I have experience working with Microsoft 365, Google Workspace, Adobe Acrobat, ClickUp, Zoho CRM, Experian Health, Canva, and other digital collaboration tools commonly used by remote teams. I adapt quickly to new systems and procedures, follow established processes carefully, and work independently while maintaining accuracy and meeting deadlines. I understand the importance of handling confidential information professionally and producing work that clients can trust. My services include: • Virtual Administrative Support • Document Management • Document Review • Legal Research Assistance • Healthcare Administrative Support • Medical Billing Support • Data Entry • Data Validation • Report Preparation • File Organization • PDF Editing and Formatting • Calendar Management • Email Management • Internet Research • CRM Updates • Customer Support in English and Spanish If you're looking for someone who is organized, dependable, and committed to delivering accurate administrative support, I'd be glad to discuss how I can assist with your next project.

Need someone to manage your day, organize your operations, and keep your business running smoothly? That's what I do best. I'm an Executive Assistant with 6+ years of experience supporting CEOs, entrepreneurs, and growing businesses. Beyond managing calendars and inboxes, I help business owners stay organized by handling invoicing, accounts payable and receivable support, expense tracking, vendor follow-ups, and day-to-day operations. Here's how I can support you: • Executive & personal assistance • Calendar and inbox management • Travel planning and appointment scheduling • QuickBooks invoicing and billing support • Accounts payable & accounts receivable tracking • Vendor communication and invoice follow-up • Expense tracking and financial administration • SOP creation and process documentation • Project coordination and task management • Professional client communication • Remote support across multiple time zones I pride myself on being proactive, organized, and dependable. I enjoy creating systems that save time, improve communication, and help business owners focus on growing their companies instead of getting buried in administrative tasks. I’m passionate about creating supportive, engaging work environments, whether in person or remote. I love planning activities that build team connection, boost morale, and help people feel seen, valued, and motivated. I believe the strongest teams are built through trust, communication, and thoughtful details, even small ones like remembering birthdays or recognizing wins. If you're looking for an Executive Assistant who can provide both high-level administrative support and reliable finance and operations assistance, I'd love to help your business run more efficiently.

I help SaaS companies, agencies, and government teams deliver complex technical projects on time — without the chaos. 15 years across Fortune 100 (Hewlett Packard Enterprise) and US government digital transformation (Granicus). At HPE I ran a multi-billion-dollar global portfolio across 150+ countries and cut deployment timelines by 20%. At Granicus I led public-sector digitization that changed how citizens reach essential services. On UpWork: 22+ projects · 5,000+ hours · 100% Job Success. I now operate as SOTO⟂DEV — a doctrine-driven technical practice for businesses that have outgrown chaos. Most automation and software breaks within a year because it was built to demo, not to last. I work the opposite way: documentation-first, maintainable by your team, designed to outlive the technology it runs on. What I deliver – End-to-end project management (discovery → UAT → rollout) for SaaS and public-sector engagements – Custom software & web apps — SaaS products, internal tooling, operational dashboards – Automation architecture (n8n, Make, custom) with runbooks your team can actually maintain – AI-assisted workflows (OpenAI, Anthropic) wired into your real CRM, not a toy demo – Chatwoot deployments — multi-inbox, multi-agent, white-label-ready – CRM optimization, SaaS operations, agile/sprint planning, cross-functional coordination – Fractional technical operator engagements for founders and ops leaders who need a steady hand How I work – Written scope before any code. Written handoff after. – Every system ships with a runbook, a recovery procedure, and a change log. – Stakeholder communication tuned for both engineering teams and executive audiences. – I optimize for the third year of the system, not the first week. Who I am Bilingual EN/ES, based in San José, Costa Rica (GMT-6). Available for US and EU time zones. Operating under a written doctrine — clients see it on day one, because the same standards that govern my code govern the engagement. If you need a senior operator who's done this at Fortune 100 and government scale, won't disappear on you, and ships systems built to last — let's talk.

I’m a Virtual Assistant and Manager with 7+ years of experience helping executives and teams stay organized, productive, and focused. I’ve supported Amazon, Dos Pinos, ExclusiveAssist, and multiple online start-ups gaining expertise in executive support, operations management, and team onboarding. I specialize in making work easier for leaders: managing complex calendars and inboxes, streamlining workflows, improving team performance, and ensuring clear communication. Clients describe me as reliable, adaptable, and detail-oriented. I bring structure to fast-moving environments and pride myself on being someone my clients can always count on. 🔹 Key Skills and Expertise 🌍 Languages: I’m fluent in Spanish and fluent/near-native in English; Proficient in cross-cultural communication and remote collaboration. 📣 Communication Management: Exceptional ability to convey ideas clearly and effectively through various channels, including Slack, Google Calendar, email, chat, and internal platforms. Adept at guiding teams and ensuring clarity in client and stakeholder communications. 🧑‍🏫 Training & Onboarding: Proven expertise in onboarding and mentoring new team members; successfully improved team performance by 20% through hands-on support, structured training programs, and performance tracking. 🗂️ Project Management: Skilled in managing end-to-end projects, identifying operational gaps, and leading cross-functional collaboration. Led a major fraud mitigation initiative that prevented over €200K in losses across European operations. 🙌 Customer Service: Passionate about delivering excellent customer service. Led high-performing support teams at Amazon, reducing escalation rates through empathy-first communication and fostering a culture of accountability. 📊 Data & Risk Management: Experienced in analyzing performance data to uncover systemic issues, drive strategic fixes, and enhance service quality and risk visibility. 🛠️ CRM & Process Tools Proficiency: Various CRM systems and internal platforms used in support, onboarding, and operational management. 🧰 Tools & Platforms 📌Experienced with Slack, Google Workspace, Trello/Asana/ClickUp, Canva, Office applications, internal ticketing systems and CRM platforms. 🎯 Areas of Specialization 🎓 Training, onboarding, and coaching for high-performing teams 🗃️ Leading remote administrative operations and coordinating across departments 💡 Enhancing customer support delivery through real-time guidance and mentorship 📉 Driving data-informed decisions to mitigate fraud and improve service outcomes 🤝 Collaborating with stakeholders to reform policies and close resolution gaps 📬 Managing client communications and ensuring smooth process flow 🗓️ Streamlining task scheduling, follow-ups, and performance tracking 📐 Creating structured systems for scalable operational growth 📈 Improving team performance through feedback-driven coaching ⚡ Adapting quickly to dynamic business needs and priorities If you’re looking for a dedicated professional who can adapt to your needs and elevate your operations, let’s connect! I look forward to the opportunity to work together and help your projects succeed.

Hi! I am a bilingual (English/Spanish) Virtual Assistant and Administrative Professional with over 10 years of experience supporting HR processes, project coordination, and affordable housing programs. I hold a degree in Bilingual Executive Communication with a specialization in Human Resources. I help businesses and organizations stay organized, manage documentation efficiently, and maintain clear communication with clients and internal teams. I have extensive experience handling lease renewals, tenant documentation, compliance processes, and client communication, ensuring that administrative workflows run smoothly and accurately. I am highly organized, detail-oriented, and experienced in managing high volumes of documentation while maintaining accuracy and efficiency. I also provide English ↔ Spanish translation and proofreading services, helping organizations communicate effectively with diverse clients and communities. When working on translations, I ensure that the content is: • Accurate and grammatically correct • Adapted to the context and target audience • Appropriate for the specific region or community All translations are carefully reviewed and adapted for clarity, accuracy, and cultural relevance. How I Can Help You ✔ Project Coordination and Administrative Support ✔ HR Support (recruitment assistance, onboarding, documentation, payroll support) ✔ Affordable Housing Referrals and Program Support ✔ Client and Tenant Communication ✔ Document Management and Compliance Tracking ✔ English–Spanish Translation and Proofreading ✔ Process Organization and Workflow Support Skills • Human Resources Support • Administrative Support • Customer Support • Online Research • Transcription • English–Spanish Translation • Creative Writing • Content and Post Formatting • Google Workspace (Docs, Sheets, Drive) • Canva (presentations and marketing materials) • CRM Management (Salesforce, HelpDesk, Slack) I am reliable, detail-oriented, and committed to helping organizations improve efficiency, maintain accurate documentation, and deliver excellent service to their clients. 📩 Available for remote projects and long-term collaboration. Let's connect!