Hire the Best Time Management Specialists
in Costa Rica

I help SaaS companies, agencies, and government teams deliver complex technical projects on time — without the chaos. 15 years across Fortune 100 (Hewlett Packard Enterprise) and US government digital transformation (Granicus). At HPE I ran a multi-billion-dollar global portfolio across 150+ countries and cut deployment timelines by 20%. At Granicus I led public-sector digitization that changed how citizens reach essential services. On UpWork: 22+ projects · 5,000+ hours · 100% Job Success. I now operate as SOTO⟂DEV — a doctrine-driven technical practice for businesses that have outgrown chaos. Most automation and software breaks within a year because it was built to demo, not to last. I work the opposite way: documentation-first, maintainable by your team, designed to outlive the technology it runs on. What I deliver – End-to-end project management (discovery → UAT → rollout) for SaaS and public-sector engagements – Custom software & web apps — SaaS products, internal tooling, operational dashboards – Automation architecture (n8n, Make, custom) with runbooks your team can actually maintain – AI-assisted workflows (OpenAI, Anthropic) wired into your real CRM, not a toy demo – Chatwoot deployments — multi-inbox, multi-agent, white-label-ready – CRM optimization, SaaS operations, agile/sprint planning, cross-functional coordination – Fractional technical operator engagements for founders and ops leaders who need a steady hand How I work – Written scope before any code. Written handoff after. – Every system ships with a runbook, a recovery procedure, and a change log. – Stakeholder communication tuned for both engineering teams and executive audiences. – I optimize for the third year of the system, not the first week. Who I am Bilingual EN/ES, based in San José, Costa Rica (GMT-6). Available for US and EU time zones. Operating under a written doctrine — clients see it on day one, because the same standards that govern my code govern the engagement. If you need a senior operator who's done this at Fortune 100 and government scale, won't disappear on you, and ships systems built to last — let's talk.

🚀 Accelerate your software delivery by 60% with proven Agile leadership from Fortune 500 companies and high-growth startups, backed by deep technical expertise. I'm a Certified Scrum Master (CSM) and CAPM who transitioned from over 10 years as a Senior Web Engineer to Agile leadership, bringing unique technical credibility that accelerates team performance and removes blockers faster. **WHAT I DO:** ✅ Agile Transformation & Change Management ✅ Sprint Planning, Daily Standups & Retrospectives ✅ Backlog Refinement & Release Management ✅ Cross-Functional Team Leadership (4-16 developers) ✅ JIRA/Confluence Setup & Workflow Optimization ✅ Product Owner Coaching & Stakeholder Management ✅ Scrum@Scale Implementation for Multiple Teams **PROVEN RESULTS:** - Reduced delivery time by 60% through process redesign - Cut PI Planning meetings from 8 to 3 hours (60% time savings) - Increased team velocity by 40% using Scrum@Scale - Decreased defects by 25% via continuous improvement initiatives - Shortened release cycles from 2 months to 30 minutes - Improved product delivery by 20% through effective backlog management - Enhanced team engagement by 50% creating psychologically safe environments **INDUSTRIES SERVED:** Technology • SaaS • Enterprise Software • FinTech • Marketing Agency **WHY MY TECHNICAL BACKGROUND MATTERS:** Unlike typical Scrum Masters, my 10+ years as a developer mean I: → Understand technical debt and architecture decisions → Can evaluate story complexity and estimate accurately → Remove technical blockers without endless escalations → Speak the engineering team's language, earning immediate trust → Bridge business requirements with technical feasibility **CERTIFICATIONS:** - Certified Scrum Master (CSM) - Scrum Inc. - Scrum@Scale Practitioner - Scrum Inc. - CAPM - Certified Associate in Project Management (PMI) - Agile Metrics for Success - Project Management Institute - MBA in Business Administration (in progress) **CAREER PROGRESSION:** → Scrum Master at Fortune 500 tech corporation (2022-2025) → Scrum Master & Development Lead at SaaS startup (2021-2022) → Scrum Master & Senior UI Engineer at SaaS startup(2019-2022) → 10+ years in technical roles: Developer, Architect, Technical Lead **TECHNICAL EXPERTISE:** Frontend: React, NextJS, TypeScript, JavaScript, HTML5, CSS3 Backend: Python, Django, Node.js, SAP/ABAP, PHP Tools: JIRA, Confluence, Git, 🌎 **100% BILINGUAL:** English (Professional) | Spanish (Native) **AVAILABLE FOR:** - Ongoing Scrum Master services - Agile transformation consulting - Sprint facilitation & team coaching (hourly or per-sprint) - JIRA/Confluence setup & process optimization Let's discuss how I can help your team achieve consistent Sprint goals and deliver business value faster. Send me a message to schedule a consultation call.

I’m a Virtual Assistant and Manager with 7+ years of experience helping executives and teams stay organized, productive, and focused. I’ve supported Amazon, Dos Pinos, ExclusiveAssist, and multiple online start-ups gaining expertise in executive support, operations management, and team onboarding. I specialize in making work easier for leaders: managing complex calendars and inboxes, streamlining workflows, improving team performance, and ensuring clear communication. Clients describe me as reliable, adaptable, and detail-oriented. I bring structure to fast-moving environments and pride myself on being someone my clients can always count on. 🔹 Key Skills and Expertise 🌍 Languages: I’m fluent in Spanish and fluent/near-native in English; Proficient in cross-cultural communication and remote collaboration. 📣 Communication Management: Exceptional ability to convey ideas clearly and effectively through various channels, including Slack, Google Calendar, email, chat, and internal platforms. Adept at guiding teams and ensuring clarity in client and stakeholder communications. 🧑‍🏫 Training & Onboarding: Proven expertise in onboarding and mentoring new team members; successfully improved team performance by 20% through hands-on support, structured training programs, and performance tracking. 🗂️ Project Management: Skilled in managing end-to-end projects, identifying operational gaps, and leading cross-functional collaboration. Led a major fraud mitigation initiative that prevented over €200K in losses across European operations. 🙌 Customer Service: Passionate about delivering excellent customer service. Led high-performing support teams at Amazon, reducing escalation rates through empathy-first communication and fostering a culture of accountability. 📊 Data & Risk Management: Experienced in analyzing performance data to uncover systemic issues, drive strategic fixes, and enhance service quality and risk visibility. 🛠️ CRM & Process Tools Proficiency: Various CRM systems and internal platforms used in support, onboarding, and operational management. 🧰 Tools & Platforms 📌Experienced with Slack, Google Workspace, Trello/Asana/ClickUp, Canva, Office applications, internal ticketing systems and CRM platforms. 🎯 Areas of Specialization 🎓 Training, onboarding, and coaching for high-performing teams 🗃️ Leading remote administrative operations and coordinating across departments 💡 Enhancing customer support delivery through real-time guidance and mentorship 📉 Driving data-informed decisions to mitigate fraud and improve service outcomes 🤝 Collaborating with stakeholders to reform policies and close resolution gaps 📬 Managing client communications and ensuring smooth process flow 🗓️ Streamlining task scheduling, follow-ups, and performance tracking 📐 Creating structured systems for scalable operational growth 📈 Improving team performance through feedback-driven coaching ⚡ Adapting quickly to dynamic business needs and priorities If you’re looking for a dedicated professional who can adapt to your needs and elevate your operations, let’s connect! I look forward to the opportunity to work together and help your projects succeed.

Need reliable support with data entry, admin tasks, or project management? I help businesses stay organized and efficient so they can focus on growth. I know how frustrating it can be when admin tasks pile up or deadlines slip. My approach is simple: I deliver accurate, high‑quality work ahead of schedule, while keeping communication clear and proactive. Clients consistently praise my organization, reliability, and ability to ask the right questions at the right time. I’m passionate about helping people, and I love making work easier and more organized for those I support. If you’re looking for someone who can keep your projects on track and your admin tasks handled without stress, let’s connect. I’d love to hear more about your needs.

I’m a highly organized and detail-driven Virtual Assistant and Data Entry Specialist with over 15 years of experience supporting executives, managing logistics, and streamlining operations. I help businesses and entrepreneurs stay focused on what matters most by handling the tasks that slow them down — with precision, discretion, and proactive problem-solving. My background includes: • Executive and personal assistance • Customer experience and complaint resolution with empathy and professionalism • Logistics coordination and calendar/email management with visual documentation • High-volume data entry with accuracy, speed, and confidentiality • Bilingual communication and literary translation (Spanish-English) with cultural nuance I bring a structured, efficient approach to every project, always aligned with the client’s goals. Whether you need inbox organization, workflow optimization, or reliable support for your online platforms, I deliver high-quality results with quick turnaround times. With a strong commitment to excellence, I work closely with my clients to understand their unique needs and bring their vision to life. Your satisfaction is my top priority, and I strive to exceed expectations in every project. Ready to take your business to the next level with professional, efficient solutions? Don’t wait — click “Invite to Job” to get started. I’m excited to collaborate with you and help you achieve your goals. Let’s work together to simplify your operations and elevate your productivity.

I help founders and executives stay focused, organized, and moving forward by building the systems and operational structure that keep a business running smoothly, even when everything is moving fast. I don't just complete tasks. I anticipate what's coming, create structure before things get chaotic, and make sure nothing falls through the cracks. If you're a founder with big ideas and not enough time to organize them, that's exactly where I work best. 🟢 Executive & Operational Support Calendar management, scheduling, and priority alignment Inbox management with smart filtering and response systems Coordination with contractors, vendors, and team members Weekly goal tracking and founder accountability systems SOP creation and process documentation Strategic research and light decision support 🟢 Automation & Workflow Optimization Workflow automation using Zapier and Make (no-code) Eliminating manual, repetitive tasks through smart integrations Automated follow-ups, lead notifications, and CRM triggers Calendly setup for seamless scheduling without back-and-forth AI-assisted drafting, summaries, and content organization Custom systems in ClickUp, Notion, Airtable, and Google Workspace 🟢 CRM, Leads & Operations CRM setup, pipeline tracking, and follow-up sequences Lead sourcing and qualification (LinkedIn, Apollo, Instagram) HubSpot, GoHighLevel, Airtable, Monday Structured systems to ensure no opportunity is missed Experience supporting CRM implementation from scratch 🟢 Communication & Client Management Email drafting and responses in English & Spanish Client coordination, follow-ups, and relationship management Newsletter and email marketing (Mailchimp, ConvertKit, Beehiiv) Clear, professional communication aligned with your brand 🟢 Content & Marketing Support Website updates and content publishing (WordPress, Wix, Carrd) Social media content organization and scheduling Bilingual content creation for B2B and B2C audiences Basic SEO (keywords, meta descriptions, on-page updates) 🟢 Customer Support & Data Email and chat support with fast, human responses Ticket management (Zendesk, Gorgias, Shopify, Stripe) Data entry, cleanup, and database organization Google Sheets tracking, reporting, and dashboards I bring structure, clarity, and momentum to fast-moving environments. If you're building something and need a reliable operational partner who thinks ahead — let's talk.