Hire the Best Time Management Specialists
in Costa Rica

Businesses rely on accurate documentation, organized workflows, and dependable administrative support to operate efficiently. That's where I can help. I provide virtual administrative support, document management, legal research assistance, healthcare administrative support, and customer service for businesses that need reliable, detail-oriented assistance. My background includes supporting healthcare operations, reviewing documentation, maintaining accurate records, assisting with medical billing processes, conducting research, organizing files, and working with confidential information in remote environments. I'm also completing a Bachelor's Degree in Law, which has strengthened my research, analytical, and documentation skills. Whether you need someone to organize documents, review records, update databases, conduct research, prepare reports, manage administrative tasks, or provide ongoing operational support, I focus on delivering accurate work, clear communication, and dependable results. I have experience working with Microsoft 365, Google Workspace, Adobe Acrobat, ClickUp, Zoho CRM, Experian Health, Canva, and other digital collaboration tools commonly used by remote teams. I adapt quickly to new systems and procedures, follow established processes carefully, and work independently while maintaining accuracy and meeting deadlines. I understand the importance of handling confidential information professionally and producing work that clients can trust. My services include: • Virtual Administrative Support • Document Management • Document Review • Legal Research Assistance • Healthcare Administrative Support • Medical Billing Support • Data Entry • Data Validation • Report Preparation • File Organization • PDF Editing and Formatting • Calendar Management • Email Management • Internet Research • CRM Updates • Customer Support in English and Spanish If you're looking for someone who is organized, dependable, and committed to delivering accurate administrative support, I'd be glad to discuss how I can assist with your next project.

TECHNICAL PROJECT MANAGER | 20 YEARS IN SOFTWARE | EX-DEVELOPER, NOW AGILE DELIVERY LEADER I manage technical projects and lead Agile delivery for engineering teams — informed by 10+ years as a hands-on developer and solution architect before moving into project leadership. That technical background lets me evaluate scope realistically, spot risk before it becomes a blocker, and earn engineering teams' trust from day one. RECENT RESULTS (Independent Consultant, 2025–Present) Managing 4 concurrent client engagements — e-commerce, PropTech, fintech, and web development — across 9 countries and 6 time zones, delivered almost entirely asynchronously. - Took a 300-item product backlog with no prior triage process down to ~75 open items in 4 months for a 10-person engineering team. - Implemented Jira from scratch for a greenfield web app (workflows, backlog, structure), then contributed hands-on: social-login authentication and a full Cypress test suite. - Built an SOP and working-agreements library for a 15-person cross-functional team running 3 separate brands. TRACK RECORD - Cut PI Planning from up to 10 hours to 2.5–3 hours (~70% reduction, ~65 person-hours recovered per cycle) by replacing in-session discovery with structured pre-work — across ~70 sprints and 12 quarterly cycles at Intel. - Reduced production defects 25% at Soom Inc. by introducing Definition of Done/Ready, peer review, and automated testing — the team's first formal quality gates. - Replaced a 2-month manual client onboarding process with guided self-service completed in as little as 30 minutes. - Scaled delivery process at Kleeen Software as the engineering org grew 4x to 20 people, splitting into parallel feature teams using Scrum@Scale. WHY THE TECHNICAL BACKGROUND MATTERS Before moving into project and delivery leadership, I spent 10+ years as a developer, solution architect, and technical lead. That means I can read a technical risk correctly, question an estimate that doesn't add up, and remove blockers without waiting on translation between business and engineering. CERTIFICATIONS Registered Scrum Master (RSM) - Scrum Inc. Scrum@Scale Practitioner - Scrum Inc. Certified Scrum Product Owner - Scrum Alliance Registered Value Stream Management Practitioner - Scrum Inc. Certified Associate in Project Management (CAPM) - PMI MBA - Universidad Fidélitas TOOLS Jira, Confluence, ClickUp, Zoho, Notion, Git/GitHub, Cypress 100% BILINGUAL: English (Professional) | Spanish (Native) Available for ongoing Technical Project Management, Agile delivery leadership, and Scrum Master engagements — full-time, part-time, or fractional. Message me to schedule a consultation.

Hi! I'm Oscar O, a reliable and versatile Virtual Assistant with experience supporting U.S.-based companies in operations, quality control, administrative support, and process documentation. I enjoy working behind the scenes to keep daily operations running smoothly, ensuring tasks are completed accurately and on time. Throughout my career, I've worked in fully remote environments where attention to detail, organization, and accountability were essential. My experience includes reviewing documentation, preparing reports, verifying data, managing administrative tasks, and supporting teams with operational processes. I can help you with: ✔ Administrative Support ✔ Operations Support ✔ Quality Control & Process Review ✔ Data Entry & Data Verification ✔ Excel & Google Sheets ✔ Report Preparation ✔ Email & Calendar Management ✔ Internet Research ✔ Document Organization ✔ CRM Updates I pride myself on being organized, dependable, and easy to work with. Whether you need ongoing administrative support or help improving daily operations, I'm committed to delivering accurate, high-quality work while maintaining clear communication. I'm always ready to learn new tools and adapt to your workflow. Let's work together!

I am dynamic, I learn quickly, and I always give my best. I have worked in call centers since Feb 2018, I started in Teleperformance in customer service then UCB as collections specialist in Qualfon CR customer service, and Bill Gossling customer service/now past to debt collector. Have worked since 2022 in the legal industry for personal injury law firma MVA,divorce and family law. I have knowledge using crm's like my case,Dropbox,onedrive, Salesforce as well monday.com,zoom,and calltools.