Hire the Best Outbound Sales Specialists
in Costa Rica

Friendly Freelancer with a Flair for Sales, Tech, and Customer Happiness! What I offer: Sales Success: With 5+ years of experience, I excel in closing deals and driving revenue growth. Tech Expertise: Navigating technology is my passion, from troubleshooting to implementing innovative solutions. Customer-Centric Focus: I create lasting connections, providing tailored solutions and ensuring happy clients. Retention Strategies: I'm a retention ninja, reducing attrition rates and boosting customer loyalty. Collaborative Team Player: Working smoothly with cross-functional teams is in my DNA. ¡Let's team up and create something awesome together! Reach out, and let's chat!

Are you looking for a detail-oriented Team Lead with experience in intake, case analysis, and review within process-driven environments? You’re in the right place. With a strong background leading teams and working in high-volume operations, I specialize in reviewing information with accuracy, identifying inconsistencies, and ensuring that each case meets required standards before moving forward. My experience combines operational leadership with a sharp analytical approach—key for immigration-related processes. 💼 Proven Impact Ensured high accuracy in intake and case review processes Identified errors and inconsistencies before escalation Improved workflow efficiency through structured review systems Consistently met deadlines in fast-paced, time-sensitive environments 🌎 Experience in Structured, Client-Focused Operations Worked in roles requiring careful intake of information, thorough analysis, and detailed review—supporting smooth processing and reducing delays. 🚀 What I Bring to Immigration-Focused Roles ✅ Intake processing & data verification ✅ Case analysis & issue identification ✅ Document review & quality control ✅ Compliance with procedures and guidelines ✅ Team leadership & performance oversight ✅ Clear communication with internal teams I focus on accuracy, efficiency, and consistency—ensuring that every case is properly reviewed and ready for the next step. If you're looking for someone who can strengthen your intake and case review processes while leading teams effectively, let’s connect. 📩 Message me to discuss how I can support your operations.

Results-driven Senior Account Manager with 11+ years of proven success in inside sales, renewals, upselling, and full portfolio management across LATAM, US, and Europe. Excel at proactively owning key enterprise accounts, driving significant revenue and margin growth, and executing strategic business plans in fast-moving technology sectors. Former Tech Data (Riverbed) Account Manager with deep expertise in IT distribution and channel sales. Recognized for building high-trust customer relationships, resolving complex issues quickly, delivering consistent KPI overperformance, and providing strong team leadership. CORE COMPETENCIES Strategic Account Management & Renewals Revenue Growth & Margin Optimization New Business Development & Upselling Sales Strategy & Business Planning Team Leadership & KPI Performance Management Complex Negotiation & Issue Resolution Full Portfolio Selling (Software, Cloud, Hardware) Executive Stakeholder Management & Presentations Customer Retention & Churn Prevention Markets: LATAM, US, Europe, UK Global Sales Account Manager USA & EU — Amazon | Oct 2021 – Nov 2023 • Managed a portfolio of enterprise accounts across the US, Europe, and UK, driving revenue growth through consultative selling and strategic account planning. • Analyzed product mix, advertising performance (ROAS), and inventory to optimize profitability and sales performance. • Developed and presented data-backed account strategies to senior stakeholders, aligning sales targets with marketing execution. • Consistently achieved and exceeded revenue and performance KPIs while maintaining full policy compliance. Account Manager — Mexico & Central America — Riverbed | 2020 – 2021 • Led renewals and new business development across Mexico and Central America through direct and partner channels. • Built renewal-rate models, crafted contract proposals, and coordinated with regional business development teams to maximize revenue. • Strengthened executive-level relationships through regular metrics-based account reviews and proactive business solutions. • Supported resellers with competitive pricing, vendor promotions, and deal registration — directly relevant to TD SYNNEX environment. Internal Sales Manager / Renewals LATAM — N3 (Microsoft) | 2012 – 2019 • Managed a large corporate account portfolio across Latin America, focused on renewals, upselling, cross-selling, and churn prevention. • Led sales teams in Costa Rica and Brazil, implementing tools and processes to improve renewal pipelines and customer satisfaction. • Provided daily team direction on KPI performance, sales techniques, and vendor initiatives. • Trained and coached team members on consultative selling and advanced negotiation strategies. • Served as subject matter expert and change agent, resolving complex customer issues and escalating effectively to leadership LANGUAGES Spanish — Native English — C2 (Fluent) French — Intermediate CERTIFICATIONS • Amazon Advanced DSP Certification • Amazon Advanced Sponsored Ads Certification • Google Ads Creative Certification • Microsoft Licensing Solutions Specialist (LORG) • Microsoft Azure Services • ISC2 Cybersecurity Fundamentals (CC) • Teacher Record TEFL Certification • IDP Education IELTS Teacher

PROFESSIONAL PROFILE Strategic communicator with experience in information management and content development that generates social impact. My career has focused on leading projects that facilitate access to key information, using innovative tools such as scrollytelling and digital platforms to create clear and persuasive narratives. I have worked in coordinating communication strategies for international organizations, promoting awareness of rights and duties among vulnerable populations. My experience includes database management and analysis, project planning and execution, and digital content optimization to enhance accessibility and impact. Additionally, I have skills in technical writing, storytelling, and the use of agile methodologies to implement effective solutions. * Strategic communication * Writing/content editing * Storytelling * Digital content * Public affairs * Crisis communication * Persuasive narratives * Public relations

Driven by precision, adaptability, and a commitment to excellence, I am a bilingual (English-Spanish), Medical assistant with a strong background in data entry, medical interpretation, administrative support, and healthcare tasks related. Feel free to review my CV. Key Skills & Expertise: ✔ Administrative Support: Email and calendar management, scheduling, and document preparation. ✔ Data Entry & Analysis: Accurate data input, database maintenance, and report generation. ✔ Medical Interpretation (EN/ES): Professional OPI & VRI interpretation for healthcare settings. ✔ Technical Proficiency: Expertise in Office 365, SQL, Python, Tableau, and cybersecurity fundamentals. ✔ Customer Service & Inquiry Resolution: Assisting clients with professional communication. Projects & Accomplishments: 🚀 Successfully transitioned into full-time freelancing, showcasing adaptability and entrepreneurial mindset. 📌 Selected for Undergraduate Research Conference Study Abroad, earning a prestigious scholarship in 2017 to study at the College of Staten Island through UNIBE. 🎯 Contributed to organizations related to Healthcare Industry (on-site office) strengthening operational efficiency and client satisfaction. - In the Network ( Intake specialist) -CyraCom (Medical Interpreter) - Parallon HCA Healthcare (Appeals Collector) - Humana Pharmacy MEDICARE / MEDICAID (Delivery Schedule) With a proactive approach, meticulous attention to detail, and a results-driven mindset, I am ready to support businesses with high-quality virtual assistance services. Let’s collaborate to elevate your operations and achieve your goals!

Professional Summary: Highly skilled Call Center Representative with a proven record of exceeding expected goals and maintaining high levels of customer satisfaction. Possessing expertise in communication, critical thinking, and problem-solving, and committed to delivering exceptional customer service. Skills: * Sales and retention expertise * MS Office proficiency * Strong customer service background * Critical thinking and analytical skills * Credit card processing * Excellent listening skills * Technical support * Fluent in English and Spanish