Hire the Best Customer Experience Specialists
in Costa Rica

Proactive, reliable, and adaptable professional with over 10 years of freelance experience across Customer Support, Project Management, and Content Operations. I’ve successfully managed multiple clients and deliverables in dynamic environments, always meeting deadlines and maintaining high standards of communication. I take pride in my punctuality, accountability, and commitment to continuous learning. I’ve worked as: * Customer Success & Support Specialist * Translator & Content Creator * Virtual Assistant & Technical Support * Video Editor & HTML Editor Tools & Platforms: Shopify | Zendesk | Salesforce | Freshdesk | Intercom | Mailchimp | Klaviyo | Hubspot | Google Sheets | Movavi | YouTube Management I’m passionate about helping clients succeed, whether it’s through clear communication, efficient workflows, or making sure every project feels effortless for them. Values I live by: punctuality, accountability, and continuous improvement. 🌍 Native Spanish speaker | Bilingual in English (C1-C2) 🕐 Time zone: CST (Available for EST hours)

I specialize in Customer Care through E-Mail, Phone, Chat and Ticketing platforms (Intercom, Zendesk, Reamaze, Gorgias, Freshdesk) as well as Social Media content creation, Community Management/Moderation, Influencer Marketing/PR for your company´s needs. Over 20 years of experience in the Customer Service industry and in Customer Service Managerial roles, I acquired valuable experience coaching and developing teams of 20 or more associates, performing Quality Assurance monitoring, training agents, and driving KPIs to meet metrics and goals. This experience will surely be an asset to your organization as a fully bilingual English Spanish customer service agent or supervisor. I can create and edit engaging video and picture content for your Instagram, Facebook, and other socials, as well as put together ads for your campaigns to target the desired audience. I can manage and nurture your social media communities with a warm, friendly, and on-brand style. I can moderate your online community, as well as set up and manage Brand Ambassadors and Affiliate programs to bring in help from hand-picked influencers to widen the reach of your products. I can personally help you get closer to your customers, becoming the bridge between your company and their feedback, reviews, and experiences through customer research to help you better understand your customers and their needs. I have done a fair amount of traveling all over the American continent, Asia and Europe, so I appreciate and quickly adapt to different cultures and enjoy working with international teams! My schedule is flexible, and I am available to deliver 40+ hours of service a week. My rate ensures we can build a long term professional relationship, you won't need to invest time and resources into hiring/training me to then have the position abandoned after a few months when "a better paying job" comes along as is the case with many lower rate freelancers who are looking to climb and jump from contract to contract. I am especially interested in long-term opportunities, and I very much value stability. FAMILIAR WITH: Freshdesk Zendesk Reamaze Intercom Gorgias Retool Live Chat Omnisend Shopify Refersion Adobe Audition / Photoshop Filmora 9 Canva Slack Google Suite Asana Social media platforms (Instagram, Facebook, Youtube, TikTok) Iconosquare Payment processors (Tipalti, PayPal...) And many more....

As a Technical Support Specialist with 13 years of experience supporting SaaS and on-premise environments, I can help you deliver fast, reliable support to your clients through efficient troubleshooting, ticket management, and clear technical communication. Improve response times, troubleshoot technical issues efficiently, and provide professional customer service via email, chat, and phone. I can help you with the following: 🔹 Tier 1–2 technical support and incident management. 🔹 Support for SaaS, applications and businesses. 🔹 Working with ticketing systems and CRMs, including ServiceNow, Jira, Zendesk and Service Manager. 🔹 Handling a high volume of support tickets while maintaining SLA targets. 🔹 Troubleshooting software, hardware, network and user access issues. 🔹 Providing support for Windows and Linux environments. 🔹 Handling customer communication and escalations. 🔹 Create knowledge bases and support documentation. 🔹 Identifying recurring issues and suggesting process improvements. Beyond solving tickets, I focus on creating clear communication, accurate documentation, and positive customer interactions that help build trust and long-term retention. I’m adaptable, detail-oriented, and comfortable working independently or as part of a distributed support team. If you’re looking for dependable technical support with strong troubleshooting and customer service skills, I’d be happy to discuss how I can help your team.

Customer-focused Sales and Customer Success Specialist with over 10 years of experience in customer service and more than 3 years in SaaS, business development, and digital marketing. I am dedicated to delivering exceptional support, building long-term client relationships, and helping customers achieve measurable results through proactive communication, empathy, and solution-oriented service. I have worked across B2B and B2C environments, primarily in tech and AI-driven platforms, supporting users through onboarding, training, adoption, troubleshooting, and long-term retention. My background in both customer service and sales allows me to understand client needs deeply, resolve challenges efficiently, and identify opportunities to improve satisfaction and business growth. I bring strong experience in managing support inquiries through live chat, email, phone, and ticketing systems, handling escalations with professionalism, and guiding customers step-by-step through product usage and optimization. I combine a customer-first mindset with a performance-driven approach, delivering service that builds loyalty while supporting upselling, retention, and conversion goals. Passionate about supporting customers, improving user experience, solving problems efficiently, and contributing to long-term business growth. My goal is always to ensure every customer feels understood, supported, and confident throughout their journey.

I bring over nine years of experience providing customer support through email, chat, and phone. I’ve supported global customers at companies like HP, IBM, and GlaxoSmithKline, managing technical accounts and maintaining high satisfaction rates. I also hold a 100% job success record on Upwork, reflecting my reliability and results. I’m fluent in English and Spanish, learning Portuguese, and skilled with tools like Zendesk, Salesforce, and custom CRMs. I adapt quickly, work independently, and focus on improving both customer experience and team efficiency. In my current and past roles, I’ve done more than just answer tickets: Managed daily email, chat, and phone support, trained new team members, and improved workflows, keeping CSAT above 90%. Led the full design and delivery of a custom touchscreen kiosk running proprietary software — starting from a simple sketch by the company owner. I sourced and negotiated with manufacturers in China, designed the power delivery system, and built the entire production, logistics, and import/export chain to bring the product to the US. This was a complex, end-to-end project requiring coordination with multiple vendors, managing timelines, ensuring compliance with international shipping standards, and creating scalable production and delivery processes. Built and deployed an AI-driven email bot that handles customer inquiries automatically, saving the company the cost of two hires while maintaining quality and speed of response. Designed and implemented the company’s entire support infrastructure, including the CRM, dispute resolution system, support processes, and documentation, from scratch. I’m dependable, take ownership of my work, and always look for ways to improve. I maintain two internet connections to avoid downtime. I organize tasks to respond quickly, keep communication clear, and resolve issues thoroughly. What sets me apart is not just experience, but my ability to build systems and solve problems at scale, improving support teams and making customers happier. Tools I use: Zendesk, Salesforce, spreadsheets, email automation, ChatGPT, and project trackers. How I deliver quality: I prioritize critical tickets, use clear templates and communication, review metrics regularly, and adjust processes to improve efficiency and customer satisfaction. I’d be happy to share more details and examples if needed.

I help businesses provide fast, reliable customer support while keeping operations organized and efficient. With 4+ years of experience supporting international teams, I assist customers through email and chat, resolve technical issues, and manage support tickets with professionalism and clarity. I have experience using CRM and support platforms such as Salesforce, ServiceNow, and SharePoint to manage customer requests, troubleshoot problems, and coordinate with internal teams. What I can help with: • Email & Chat Customer Support • Technical & Account Troubleshooting • CRM & Ticket Management • Customer Onboarding & Account Assistance • Documentation & Support Workflows I’m reliable, detail-oriented, and comfortable working with remote teams that value clear communication and efficient support operations. If you're looking for a customer support specialist who communicates clearly and represents your business professionally, I’d be happy to help.