Hire the Best Customer Service Representatives
in Costa Rica

Responsible for and familiar with the complete customer journey, from Sales & Onboarding to Account Subscription operations along with Technical support diagnosis and solutions. My background is in construction engineering & estimation. Recent relevant Expereince - 6 years plus with a major internet webinar provider as main point of contact and customer service manager in all reply formats, video, phone, email, live chat or ticket. Comfortable in most any CRM, can provide A.I. implementation, and associated technical documemtation.

Specialist with 8+ years of experience in customer service and operational management, with outstanding results in process optimization, response time reduction, and customer satisfaction improvement. I led strategic projects and detected fraud patterns, ensuring quality standards and resolving complex incidents with a positive impact on organizational security and efficiency.

With an extensive background in the customer support/call center industry(15 years), I have gained experience with customer support (phone, email, chat, social media, and remote support). Roles: -Customer service representative assisting customers in buying merchandise through our website via phone, email, or chat. -Clear billing questions, provide shipping status, product availability, promotion inquiries, make payments and refunds, edit, create, and send invoices. -Assisting customers via Facebook. -Work with open orders and follow up on pending cases. -Assisting supervisors with escalations and callbacks. -Helping US representatives with Spanish-speaking customers. -Retention and Collections Specialist. Systems handled Expert (working 2+ years) Office, internet browsers, Windows, Android OS, Zendesk, Salesforce, SAP, Ultipro, NICE, Avaya, SharePoint, Avast, HubSpot, Facebook, Instagram, LinkedIn, Canva, AS400, and Blue Vista.

Customer-focused Sales and Customer Success Specialist with over 10 years of experience in customer service and more than 3 years in SaaS, business development, and digital marketing. I am dedicated to delivering exceptional support, building long-term client relationships, and helping customers achieve measurable results through proactive communication, empathy, and solution-oriented service. I have worked across B2B and B2C environments, primarily in tech and AI-driven platforms, supporting users through onboarding, training, adoption, troubleshooting, and long-term retention. My background in both customer service and sales allows me to understand client needs deeply, resolve challenges efficiently, and identify opportunities to improve satisfaction and business growth. I bring strong experience in managing support inquiries through live chat, email, phone, and ticketing systems, handling escalations with professionalism, and guiding customers step-by-step through product usage and optimization. I combine a customer-first mindset with a performance-driven approach, delivering service that builds loyalty while supporting upselling, retention, and conversion goals. Passionate about supporting customers, improving user experience, solving problems efficiently, and contributing to long-term business growth. My goal is always to ensure every customer feels understood, supported, and confident throughout their journey.

Expert Translator & Virtual Assistant | ES • EN • PT Hi! I’m María, a multilingual Translator, Content Writer, and Virtual Assistant (VA) with experience supporting businesses in Spanish, English, and Portuguese. I help brands communicate clearly, manage daily operations efficiently, and deliver high-quality content across digital platforms. I have worked as a Virtual Assistant for e-commerce and online businesses, including hands-on experience with Shopify, customer support, administrative tasks, and content-related projects. I am detail-oriented, reliable, and focused on delivering consistent, high-quality results. What I Offer: Translation & Content Services * Professional translation (Spanish, English & Portuguese) * SEO-friendly content writing for blogs, websites, and e-commerce * Proofreading and editing to ensure polished, error-free content * Localization services to adapt content for different markets * Transcription and subtitling for audio and video materials Virtual Assistant Services * Virtual Assistant (VA) support for daily business operations * Shopify assistance (product uploads, descriptions, basic store management) * Customer support via chat, email, and ticket systems * Administrative tasks and task management * Data entry and database management with constant updates * Online research and data organization Why Choose Me: * Fluent in Spanish, English, and Portuguese * Experience in translation, content writing, and virtual assistance * Strong background in customer support and e-commerce * Organized, proactive, and detail-oriented * Reliable, responsive, and always on time * Personalized support tailored to your business needs Let’s connect! I’m ready to support your project with professional translations, engaging content, or reliable virtual assistance to help your business grow.

Hi! I'm Marco, a Customer Support Specialist from Costa Rica with several years of experience in email support, technical support, case management and administrative operations. I specialize in • Customer Support • Email Support • Technical Support • Virtual Assistance • Excel & Google Sheets • Internet Research • Data Entry I enjoy solving problems, communicating with customers and making daily operations easier for businesses. Whether you need someone to answer customer emails, organize data, manage spreadsheets or assist your team, I'm ready to help. I believe clear communication, reliability and attention to detail are what build long-term business relationships. Let's work together!