Hire the Best Customer Service Representatives
in Costa Rica

Hi! I'm a bilingual phone agent with experience as an appointment setter, sales, translation, also managing acounts for big companies like Capital One, online pharmacies, stocks and commodities and all the products you can think of. I love talking so I'm good at it. I am a yoga instructor on the side so that keeps me serene and with high tolerance for rejection. I'm also a mother of three and that not only has given me the emotional intelligence, soft skills and the ability of developing different techniques to deal with situations, rebuttals and even angry customers (I also took trainings like telephone doctor and phone genie long ago) but that also means I need the money so I'm committed and is also the reason that I like working from home and free lancing. If the opportunity comes, I'll be willing to work not only as free lancer but something more stable. I consider myself a people's person so building rapport, connection and being empathetic comes natural for me. Thanks for looking into my profile!

I’m a highly organized and detail-driven Virtual Assistant and Data Entry Specialist with over 15 years of experience supporting executives, managing logistics, and streamlining operations. I help businesses and entrepreneurs stay focused on what matters most by handling the tasks that slow them down — with precision, discretion, and proactive problem-solving. My background includes: • Executive and personal assistance • Customer experience and complaint resolution with empathy and professionalism • Logistics coordination and calendar/email management with visual documentation • High-volume data entry with accuracy, speed, and confidentiality • Bilingual communication and literary translation (Spanish-English) with cultural nuance I bring a structured, efficient approach to every project, always aligned with the client’s goals. Whether you need inbox organization, workflow optimization, or reliable support for your online platforms, I deliver high-quality results with quick turnaround times. With a strong commitment to excellence, I work closely with my clients to understand their unique needs and bring their vision to life. Your satisfaction is my top priority, and I strive to exceed expectations in every project. Ready to take your business to the next level with professional, efficient solutions? Don’t wait — click “Invite to Job” to get started. I’m excited to collaborate with you and help you achieve your goals. Let’s work together to simplify your operations and elevate your productivity.

Customer-focused Sales and Customer Success Specialist with over 10 years of experience in customer service and more than 3 years in SaaS, business development, and digital marketing. I am dedicated to delivering exceptional support, building long-term client relationships, and helping customers achieve measurable results through proactive communication, empathy, and solution-oriented service. I have worked across B2B and B2C environments, primarily in tech and AI-driven platforms, supporting users through onboarding, training, adoption, troubleshooting, and long-term retention. My background in both customer service and sales allows me to understand client needs deeply, resolve challenges efficiently, and identify opportunities to improve satisfaction and business growth. I bring strong experience in managing support inquiries through live chat, email, phone, and ticketing systems, handling escalations with professionalism, and guiding customers step-by-step through product usage and optimization. I combine a customer-first mindset with a performance-driven approach, delivering service that builds loyalty while supporting upselling, retention, and conversion goals. Passionate about supporting customers, improving user experience, solving problems efficiently, and contributing to long-term business growth. My goal is always to ensure every customer feels understood, supported, and confident throughout their journey.

Accountant with 8+ years of experience in Shared Service Centers, specializing in real state accounting, general ledger, lease administration, financials, US GAAP, reconciliations, and month-end close. Strong background in SAP, Lucernex, QuickBooks, SOX controls, and process improvements supporting global operations.

Bilingual Customer Support Professional with extensive experience in customer service, conflict resolution, documentation review, and operational support across the airline, hospitality, and financial services industries. Skilled in investigating complex customer issues, handling sensitive information with discretion, and delivering exceptional service in fast-paced environments. In the airline industry, I handled complex travel issues and service disruptions, delivering clear solutions while maintaining customer satisfaction under pressure. In hospitality, I ensured seamless guest experiences and accurate administrative operations. Key achievements: 1. Resolved high-volume customer inquiries with strong focus on first-contact resolution 2. De-escalated conflicts and maintained service quality during disruptions 3. Trained and onboarded team members in fast-paced environments 4. Supported administrative and compliance processes handling sensitive data I’m fluent in Spanish (native) and English (C1), with basic Portuguese, allowing me to support diverse global customers. If you need reliable, professional customer support or administrative assistance, I’m ready to help.

Specialist with 8+ years of experience in customer service and operational management, with outstanding results in process optimization, response time reduction, and customer satisfaction improvement. I led strategic projects and detected fraud patterns, ensuring quality standards and resolving complex incidents with a positive impact on organizational security and efficiency.