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Hi! I'm a bilingual phone agent with experience as an appointment setter, sales, translation, also managing acounts for big companies like Capital One, online pharmacies, stocks and commodities and all the products you can think of. I love talking so I'm good at it. I am a yoga instructor on the side so that keeps me serene and with high tolerance for rejection. I'm also a mother of three and that not only has given me the emotional intelligence, soft skills and the ability of developing different techniques to deal with situations, rebuttals and even angry customers (I also took trainings like telephone doctor and phone genie long ago) but that also means I need the money so I'm committed and is also the reason that I like working from home and free lancing. If the opportunity comes, I'll be willing to work not only as free lancer but something more stable. I consider myself a people's person so building rapport, connection and being empathetic comes natural for me. Thanks for looking into my profile!

Bilingual: English and Spanish Main Areas: Customer Success, anticipating customer challenges or questions and proactively providing solutions and answers Project Management focused on strengthening customer relations as well as broad experience in administrative services. I adapt easily to change, fast learner and able to work under pressure. Premium Customer Service Skills, as well as a Trainer for development of easy learning product knowledge, soft skills and leadership roles. Experience in Managing teams, Writing Articles, overseeing projects, translating documents, and content creation. My Skills *Superb Customer Service *Organized *Attention to Detail *Managing Teams *Fast Learner *People Person *Great Written and Verbal Communication *Job Hiring / Recruitment *Superb US Medical Insurance Understanding *Proficient with Slack *Proficient with Zoom *Proficient with Teams *Proficient with Hubspot *Proficient with Salesforce *Proficient with Follow up Boss *Familiar with Microsoft Office Suite *Team Player *Web Research

I am committed to delivering exceptional client experiences with a relentless drive for excellence. With a combined 10 years of professional experience—five years in Customer Service and Human Resources as a Manager in both areas and five years as Director of Operations and Operations Manager for tech startups while also serving as a Client Success Manager—I have successfully partnered with a diverse range of global companies and independent clients. Let’s take your projects to new heights together! Key Skills and Expertise ⭐Languages: Native in English and Spanish; Intermediate in Portuguese ⭐Communication Management: Exceptional ability to convey ideas clearly and effectively through various channels, including Slack, Google Calendar, email, and phone communication. My native proficiency in English enables me to engage seamlessly with diverse audiences worldwide and facilitates successful negotiations and high-level discussions with stakeholders and executives. ⭐Human Resources: Comprehensive expertise in full-cycle recruitment and HR support, with a focus on leading talent acquisition initiatives while ensuring compliance with local laws and regulations. ⭐Project Management: Expert in overall project management from start to finish, including scheduling, project coordination, and event planning, while ensuring accuracy and adherence to budget ⭐Customer Service: Dedicated to providing top-notch service and support, with previous experience as a Customer Service Manager overseeing a department of 300+ associates for multiple years ⭐Data Management: Proficient in data entry, database maintenance, reporting, analysis, and presentation. We are accustomed to handling large data entry projects and consistently delivering results of the highest quality. ⭐CRM Systems Proficiency: Proficient in widely used CRM platforms Tools & Platforms 🔧Project Management Expertise: Asana, ClickUp, Trello, Basecamp, Todoist, Notion, Monday.com, HubSpot 🔧Communication Expertise: Slack, Google Calendar, email, phone, Zoom, Google Voice, JustCall, Skype Areas of Specialization ✅Building strong relationships with external vendors and partners ✅Leading teams and building functional departments from the ground up ✅Overseeing daily operations for seamless service delivery ✅Developing and implementing projects that enhance business performance ✅Conducting market research to optimize pricing strategies ✅Expanding vendor networks for high-quality service delivery ✅Negotiating with vendors for cost-effective operations ✅Communicating effectively with senior leadership (VP and President) ✅Reviewing and improving existing processes for operational efficiency ✅Managing multiple projects with precision and focus If you’re looking for a dedicated professional who can adapt to your needs and elevate your operations, let’s connect! I look forward to the opportunity to work together and help your projects succeed. In case you don’t see a skill or service you’re looking for, feel free to contact me—I’m always ready to adapt and meet your needs!

QUALIFICATIONS * Fluently bilingual in Spanish and English, with exceptional verbal and written communication skills. Skilled in presenting complex data insights and workforce recommendations clearly to support strong teamwork and customer relations. * Results-driven professional with over 6 years of experience in administrative, customer service, quality, and data analysis roles. * Proven ability to support customer service goals, manage data accurately, and improve operational performance in fast-paced environments. * Outstanding analytical, problem-solving, and organizational skills, with strong attention to detail, time management, and structured thinking. Capable of interpreting workforce data, developing accurate forecasts, and identifying solutions for operational challenges, ensuring KPIs are consistently met. * Excellent communication skills with a focus on team building and stakeholder collaboration.

I use Google Ads to generate more leads and booked jobs for your local business. What I bring to your account: 📌 More qualified leads, booked calls, and paying customers—not just clicks. 📌 Experience helping 200+ businesses improve their Google Ads. 📌 Continuous optimization to maximize your ROI and reduce wasted ad spend. When working together, you can expect: 🏆 Regular strategy updates and performance reviews 🏆 Continuous account growth. 🏆 Proactive communication. I don't just manage Google Ads. I look at the full picture—your offer, landing page, lead quality, tracking, and sales process—to help you get better results. My goal is to become a trusted growth partner, not just another freelancer. ⭐️ Review from a recent happy Upwork client: "I have been fortunate to have worked with many great providers over many years, and Jean is, without a doubt, one of the best. He is honest, reliable, intelligent, an amazing communicator and extremely well-versed in everything Google and Google Ads. I could not recommend Jean highly enough; he is an incredible provider. I look forward to working with you again, Jean, all the best and thank you for everything." Stop wasting time and money. Let’s turn your Google Ads account into a stronger, more profitable lead generation channel for your service-based business. 🤝🏼

After 6 years working at Amazon, I now considered myself as a technically competent, self-motivated and seller focused individual, who is bias to deliver sustainable results that improve Sellers Performance and Seller Success. Along with that I have gained vast knowledge when it comes to compliance, fraud prevention, AML, KYB and KYB due to 2 years I spent working for the KYC Department at Amazon. Obsessed with delivering consistent world class support. Knowledgeable to address chronic Seller improvement opportunities and identify system issues through problem solving, analytics, providing technical solutions, advocating for Sellers to reach their fullest potential. Part of the knowledge acquired and tasks performed while working as FBA agent and manager are: - Provided pro-active and reactive support by managing a catalog of sellers in constant growth. - Worked with Sellers to drive improvement defects that may impact their account health or good standing of the account. - Documentation of findings, successful escalation of systematic issues. - Drove seller's engagements to resolution. Key performance indicators are: Productivity, Time to Resolve, Reaction Time, & Response Rate. - Drove root cause analysis by recognizing Sellers contacts patterns and performance trends. - Developed relationships network with each seller account and manage outreach campaigns, such as Listing Error Reduction, Listing Defect Rates and FBA No Listing Exists Errors. - Served as the escalation point for Sellers, managing their highly sensitive situations with integrity and discretion. - Created an open environment where Sellers can freely communicate their needs or concerns. - Captured success stories and surface innovative ideas to drive improvement for all Sellers. - Engaged with Sellers in need of a higher level of support (high contact rates, poor performance), and educating them to become self-sufficient. - Became full proficient in Seller Central usage and handling. I became highly proficient on handling seller's promotions, detail page creation, issues and search optimization, all FBA related topics, feeds uploads and errors, category requirements, restrictions, copyright issues, feedback handling and improvement, account performance indicators, terms and conditions and account health overall. I have also had the opportunity to travel with Amazon to successfully manage and complete different projects in Seattle, India and North Dakota, meaning travelling wouldn't be an issue if it be required.