Account Manager job description template

An effective description can help you hire the best fit for your job. Check out our tips to provide details that skilled professionals are looking for.

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Tips for Writing a Account Manager Job Description

An account manager is a business development professional responsible for cultivating and growing client relationships. They differ from account executives, who are responsible for obtaining new business, account managers are the liaison between the client and the company, and they are responsible for maintaining the client’s overall satisfaction and success. An account manager must be familiar with the company’s product or service to answer any questions a client might have about the service provided by the company.

In this section, we will cover a sample job description, exploring the daily responsibilities and necessary qualifications for an account manager. 

The Job Overview

We are seeking an account manager to join our team. You will be in charge of prospecting, qualifying, and closing sales regarding new company business. Account manager duties will include maintaining existing accounts, developing new accounts, and coordinating with the sales team.

A successful account manager should have excellent communication and relationship-building skills as well as the ability to work independently with minimum supervision.

Responsibilities

Below are some responsibilities that account managers are expected to assume:  

  • Plan, execute, and manage client accounts and projects
  • Collaborate with clients to determine product or service requirements
  • Develop project plans to meet client goals and objectives
  • Build relationships with clients to ensure brand and project success
  • Create a pleasant experience for clients by coordinating with marketing and customer service to provide solutions
  • Provide regular updates, respond to inquiries, and address any client concerns in a timely manner
  • Coordinate and facilitate regular client meetings
  • Monitor and manage project performance
  • Oversee the development of new client relationships
  • Ensure client satisfaction and retention
Job Qualifications and Skill Sets

Below are the qualifications expected of an account manager:

  • Bachelor’s degree in business administration, marketing or a related field; MBA preferred
  • Minimum of 2 years experience in business analysis or a related field
  • Exceptional analytical and conceptual-thinking skills
  • The ability to influence stakeholders and work closely with them to determine acceptable solutions
  • Excellent technical and communication skills
  • Experience using customer relationship management (CMS) software
  • Experience creating detailed reports and giving presentations
  • Competency using Microsoft Office Suite
  • A track record of following through on commitments
  • Excellent planning, organizational, and time management skills
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  • $50 hourly
    Amy E.
    Account Manager
    • 5.0
    • (20 jobs)
    Conroe, TX
    vsuc_fltilesrefresh_TrophyIcon Account Management
    Customer Support
    Document Review
    Customer Service
    SaaS
    Customer Relationship Management
    Email Communication
    Social Customer Service
    Administrative Support
    Business with 1-9 Employees
    Business with 10-99 Employees
    I am a highly results-oriented individual with over 10 years of experience in customer service. I thrive in team settings and work efficiently to solve customer problems while remaining cool under pressure. With my last few years of employment being remote, I have also learned that I am extremely comfortable with being independent and providing only the highest quality of work with minimal supervision. This shines through with my performance each and every day and with the quality of work I provide. I am highly skilled in live chat, email and phone support. I am familiar with many remote tools such as Zendesk, Freshdesk, HelpScout, LiveChat, Slack and Hipchat to name a few. I also am a very quick learner and catch on to new systems and programs with ease. Some of the qualities I will bring to your team include: • Customer Service: I have a track record of solving all types of customer issues I am faced with in an effective, professional and empathetic manner. My personal KPI’s have always been consistently high and I attribute this to truly putting the customer first and being understanding throughout all interactions. • Professional Attitude: As my references will attest, I have a knack for staying positive and upbeat, regardless of the situation and do my best to create an environment that is non-judgmental and open. • Passion and Motivation: I have a true passion for customer service and take pride in making customers happy. Building relationships and making personal impacts is important to me. I am also highly motivated to progress in my career and eager to grow and succeed with every position I hold.
  • $8 hourly
    Roselene Marie H.
    Account Manager
    • 5.0
    • (1 job)
    Bacolod, NEGROS OCCIDENTAL
    vsuc_fltilesrefresh_TrophyIcon Account Management
    Inbound Inquiry
    Email Support
    Customer Support
    Administrative Support
    Telemarketing
    Technical Support
    Sales
    Data Entry
    With more than 11 years of experience in Billing and Collections, I am adept in team leadership, vendor coordination, and process improvements. I have a solid foundation and a passion for efficient billing operations. I attribute my success because I have refined my interpersonal skill set and built effective working relationships with senior leaders. Moreover, while my experience has afforded me a well-rounded skill set, I excel at: *Managing vendor and customer questions and resolving issues. *Coordinating between departments to correct billing and optimize communication. *Supervising management and staff effectively. *Executive Administrative Tasks *File and Documentation Management *Data Entry *Managing database (ie filing | sending | updating, etc.,) *MS Office Applications (Word, Excel, Powerpoint) *Calendar Management (Scheduling, Appointment Setting.,) *Accountability Coach (Reminders, Tasks, To Dos) I am a self-starter and excel at handling customer inquiries, policy changes, and resolving conflicts quickly. I hope to bring first-rate service to your clients and support your business goals.
  • $13 hourly
    Shamila N.
    Account Manager
    • 4.8
    • (4 jobs)
    Islamabad, IS
    vsuc_fltilesrefresh_TrophyIcon Account Management
    Real Estate
    Facebook
    Virtual Assistance
    Social Media Marketing
    File Management
    Lead Generation
    Administrative Support
    Email Marketing
    Executive Support
    Real Estate Marketing
    Email Communication
    Data Entry
    If you are overwhelmed to handle everything on your own or if you feel that your daily administrative responsibilities prevent you from accomplishing your goals and to-do list? Then I think I'm the best match for you. Being an enthusiastic versatile virtual assistant and with 8+ years of hands-on experience, I can facilitate you in all aspects of your online working requirements. What can I give? Being an Accountant I can do, • Bookkeeping. • Bank Reconciliation and credit cards • Invoicing/billing and credit processing • Accounts Payable/Receivable Analysis • Month-end entry and processing • Downloading Transactions (Bank Feed) adding in the books. • Books Cleanup • General Ledger & balance sheet reconciliation • Processing all standard/recurring journal & month end journal entries • Inventory Management • Invoicing & Billing • Budgeting, Financial reporting and Analysis • Xero, Appfolio and QuickBooks Online • Excel bookkeeping As an experienced Real Estate Virtual Assistant, I have vibrant knowledge of • Acquisitions of Properties, • Making Comps to generate offer • Sending Neighbor Letters • Use Sly broadcast for Audio follow ups • Create Property Ad’s for listing on various website. • Manage Real Estate Listings on platforms including FB marketplace, Land.com, Landlistings.com, Zillow, Craigslist etc • Property CRM Management (Investment Dominator, Pebble) • Implementing and creating marketing strategies to find properties to Sale / purchase • Design/create basic graphics and images for mailers, newsletters and flyers, to run social media campaign (using Canva software) • Running marketing campaigns on Kartra, Propstream, Mailchimp, Hubspot stc • I can respond to emails and able to build healthy relations with buyers. • Research for new leads and maintain CRM Database • Project Management • Command on MS Office • Maintain social media Calendar • Property research using Mapright, Realist, IMAPP, GISMap, County Assessors sites I am optimistic and always take my assignment with right attitude of learning new things. I always listen to my clients to analyze their ideas, then work efficiently to give best result to my clients. I ensure this through smooth communication regardless of the Time Zone. Client satisfaction is best attribute which lead me to perfection. I am available anytime. Let's talk!
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