Account Manager job description template

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Account Manager Job Description

An account manager plays a valuable role in building and maintaining strong relationships with clients, ensuring that their needs are met and that they remain satisfied with the company’s services. Use the template below to craft a job description for hiring an account manager.

Job Overview

We are seeking a highly motivated and detail-oriented account manager to join our team. The ideal candidate will be responsible for managing client accounts, building relationships, and acting as a key point of contact for customers. You will oversee client communications, address inquiries, and ensure that clients are satisfied with the services provided, ensuring long-term retention and loyalty.

Key Responsibilities

  • Manage client relationships. Serve as the main point of contact for clients, ensuring their needs are met and addressing any issues that arise.
  • Maintain account records. Keep detailed records of client interactions, project progress, and account updates.
  • Identify growth opportunities. Spot opportunities for upselling or cross-selling services to existing clients, adding value to their accounts.
  • Collaborate with internal teams. Work with sales, marketing, and product teams to ensure that client expectations are met and deliverables are aligned with client goals.
  • Monitor performance and reporting. Track account performance metrics, report on key outcomes, and suggest areas for improvement.

Qualifications

  • Proven experience as an account manager or in a similar client-facing role.
  • Strong understanding of client relationship management, sales, and business development.
  • Excellent communication and organizational skills.
  • Ability to manage multiple client accounts and prioritize tasks.
  • 3+ years of experience in account management, sales, or customer service.
  • Proficiency in CRM software (e.g., Salesforce, HubSpot).
  • A degree in business administration, marketing, or a related field is preferred.

Preferred Skills

  • Experience in a specific industry relevant to the role (e.g., technology, healthcare, finance).
  • Familiarity with project management tools and processes.
  • Strong negotiation and problem-solving abilities.

Why Join Us?

  • Be part of a collaborative and dynamic team that values client relationships and growth.
  • Opportunity to work on meaningful projects with long-term clients.
  • Competitive compensation package, including performance bonuses.
  • Flexible work environment with opportunities for professional growth.
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    Amy E.
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    I am a highly results-oriented individual with over 10 years of experience in customer service. I thrive in team settings and work efficiently to solve customer problems while remaining cool under pressure. With my last few years of employment being remote, I have also learned that I am extremely comfortable with being independent and providing only the highest quality of work with minimal supervision. This shines through with my performance each and every day and with the quality of work I provide. I am highly skilled in live chat, email and phone support. I am familiar with many remote tools such as Zendesk, Freshdesk, HelpScout, LiveChat, Slack and Hipchat to name a few. I also am a very quick learner and catch on to new systems and programs with ease. Some of the qualities I will bring to your team include: • Customer Service: I have a track record of solving all types of customer issues I am faced with in an effective, professional and empathetic manner. My personal KPI’s have always been consistently high and I attribute this to truly putting the customer first and being understanding throughout all interactions. • Professional Attitude: As my references will attest, I have a knack for staying positive and upbeat, regardless of the situation and do my best to create an environment that is non-judgmental and open. • Passion and Motivation: I have a true passion for customer service and take pride in making customers happy. Building relationships and making personal impacts is important to me. I am also highly motivated to progress in my career and eager to grow and succeed with every position I hold.
  • $13 hourly
    Janice L.
    • 5.0
    • (2 jobs)
    Manila, NCR
    Featured Skill Account Management
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    Cold Email
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    Cold Calling
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    I have 15 years of sales and customer service experience. I have proven record of success in meeting my goals as well as increasing clients loyalty and satisfaction. I attribute this success to my ability to build connection, understand their pain points, and offer tailored solutions based on their business goals and objectives. SALES SKILLS - Build, grow and nurture relationships from small to large businesses. - Cold calling, cold email, appointment setting and lead generation to acquire new clients. - Account research and LinkedIn prospecting. - Create proposals, sales presentation, closed deals for new clients and contract renewal for existing clients. - Account management, expand awareness and identify new opportunities. - Manage sales pipeline and sources leads.
  • $10 hourly
    Muhammad N.
    • 5.0
    • (17 jobs)
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    Featured Skill Account Management
    Product Catalog Update
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    Want optimized Amazon listings that rank, convert, and stay compliant? I can help. I’m Muhammad Naeem, an Amazon Catalog Specialist & Account Manager with over 3 years of experience helping private label brands fix, organize, and scale their Amazon businesses—across the US, UK, and EU marketplaces. Whether you're dealing with suppressed listings, flat file headaches, or need someone to manage your entire Amazon store, I’ve got you covered. 💼 Services I Offer: 🛒 Amazon Catalog & Listing Services: ✅ Listing Optimization – SEO-rich titles, bullet points & descriptions that rank and convert ✅ A+ Content – Branded visuals and content to boost engagement & trust ✅ Flat File Management – Bulk listing uploads, cleanups & error-free uploads ✅ Variation Setup – Parent-child listing structuring for better customer experience ✅ Keyword Research & Competitor Analysis – Strategic keyword mapping for visibility ✅ Listing Troubleshooting – Fixing suppressed or inactive listings ✅ Category & Attribute Mapping – Proper classification for maximum discoverability ✅ Brand Registry Support – Getting your brand registered & leveraging A+ features ✅ Image & Bullet Review – Content audits to improve presentation ✅ Case Handling – Amazon support communication to resolve catalog or listing issues 🔧 Full Account Management Services: ✅ End-to-end Amazon Account Management ✅ Competitor & Market Research ✅ Product Launch Strategy & Execution ✅ Performance Monitoring & Listing Health ✅ Customer Service Support ✅ Ongoing Optimization & Growth Planning ✅ Brand Building for Long-Term Success ✅ PPC Ads Management Whether you’re just launching or looking to scale, I provide tailored account management solutions to help you grow faster and smarter on Amazon. 💬 Why Clients Love Working With Me: ⭐ 100% Job Success on related projects ⭐ Excellent communication & reporting ⭐ Deadline-driven and detail-focused ⭐ Ownership mindset — I work like your brand is mine 📩 Let’s connect if: • You need a catalog expert to fix or optimize listings • You want full account management done the right way • You’re ready to scale your Amazon brand, the smart way
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