Account Manager job description template
An effective description can help you hire the best fit for your job. Check out our tips to provide details that skilled professionals are looking for.
Tips for Writing a Account Manager Job Description
An account manager is a business development professional responsible for cultivating and growing client relationships. They differ from account executives, who are responsible for obtaining new business, account managers are the liaison between the client and the company, and they are responsible for maintaining the client’s overall satisfaction and success. An account manager must be familiar with the company’s product or service to answer any questions a client might have about the service provided by the company.
In this section, we will cover a sample job description, exploring the daily responsibilities and necessary qualifications for an account manager.
The Job Overview
We are seeking an account manager to join our team. You will be in charge of prospecting, qualifying, and closing sales regarding new company business. Account manager duties will include maintaining existing accounts, developing new accounts, and coordinating with the sales team.
A successful account manager should have excellent communication and relationship-building skills as well as the ability to work independently with minimum supervision.
Responsibilities
Below are some responsibilities that account managers are expected to assume:
- Plan, execute, and manage client accounts and projects
- Collaborate with clients to determine product or service requirements
- Develop project plans to meet client goals and objectives
- Build relationships with clients to ensure brand and project success
- Create a pleasant experience for clients by coordinating with marketing and customer service to provide solutions
- Provide regular updates, respond to inquiries, and address any client concerns in a timely manner
- Coordinate and facilitate regular client meetings
- Monitor and manage project performance
- Oversee the development of new client relationships
- Ensure client satisfaction and retention
Job Qualifications and Skill Sets
Below are the qualifications expected of an account manager:
- Bachelor’s degree in business administration, marketing or a related field; MBA preferred
- Minimum of 2 years experience in business analysis or a related field
- Exceptional analytical and conceptual-thinking skills
- The ability to influence stakeholders and work closely with them to determine acceptable solutions
- Excellent technical and communication skills
- Experience using customer relationship management (CMS) software
- Experience creating detailed reports and giving presentations
- Competency using Microsoft Office Suite
- A track record of following through on commitments
- Excellent planning, organizational, and time management skills
Account Managers you can meet on Upwork
Amy E.
Account Manager
Account Management
- Customer Service
- Customer Support
- Social Customer Service
- Live Chat Operator
- Email Handling
- Document Review
- Customer Relationship Management
- SaaS
- Administrative Support
- Business with 1-9 Employees
- Business with 10-99 Employees
I am a highly results-oriented individual with over 10 years of experience in customer service. I thrive in team settings and work efficiently to solve customer problems while remaining cool under pressure. With my last few years of employment being remote, I have also learned that I am extremely comfortable with being independent and providing only the highest quality of work with minimal supervision. This shines through with my performance each and every day and with the quality of work I provide. I am highly skilled in live chat, email and phone support. I am familiar with many remote tools such as Zendesk, Freshdesk, HelpScout, LiveChat, Slack and Hipchat to name a few. I also am a very quick learner and catch on to new systems and programs with ease. Some of the qualities I will bring to your team include: • Customer Service: I have a track record of solving all types of customer issues I am faced with in an effective, professional and empathetic manner. My personal KPI’s have always been consistently high and I attribute this to truly putting the customer first and being understanding throughout all interactions. • Professional Attitude: As my references will attest, I have a knack for staying positive and upbeat, regardless of the situation and do my best to create an environment that is non-judgmental and open. • Passion and Motivation: I have a true passion for customer service and take pride in making customers happy. Building relationships and making personal impacts is important to me. I am also highly motivated to progress in my career and eager to grow and succeed with every position I hold.
...Roselene Marie H.
Account Manager
Account Management
- Customer Support
- Data Entry
- Administrative Support
- Sales
- Technical Support
- Telemarketing
- Virtual Assistant
- Email Support
- Inbound Inquiry
With more than 11 years of experience in Billing and Collections, I am adept in team leadership, vendor coordination, and process improvements. I have a solid foundation and a passion for efficient billing operations. I attribute my success because I have refined my interpersonal skill set and built effective working relationships with senior leaders. Moreover, while my experience has afforded me a well-rounded skill set, I excel at: *Managing vendor and customer questions and resolving issues. *Coordinating between departments to correct billing and optimize communication. *Supervising management and staff effectively. *Executive Administrative Tasks *File and Documentation Management *Data Entry *Managing database (ie filing | sending | updating, etc.,) *MS Office Applications (Word, Excel, Powerpoint) *Calendar Management (Scheduling, Appointment Setting.,) *Accountability Coach (Reminders, Tasks, To Dos) I am a self-starter and excel at handling customer inquiries, policy changes, and resolving conflicts quickly. I hope to bring first-rate service to your clients and support your business goals.
...Erikka R.
Account Manager
Account Management
- Project Management
- Social Media Marketing
- Marketing Strategy
- Twitter Marketing
- Email Marketing
- Community Management
- Search Engine Optimization
- Social Media Management
- Copywriting
Data driven and strategic marketing and communications manager/content curator. Extensive experience creating, negotiating, and executing large scale cross-platform media and content partnerships. Skilled at conceptualizing branded content to grow and enhance brand recognition across channels. Expert at storytelling, connecting with target audience, and engaging in a meaningful way with consumers. Please contact me for more information!
...Join the world’s work marketplace

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