Operations Manager Job Description Template

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Operations Manager Job Description Template

An operations manager is essential for overseeing efficient day-to-day operations across the organization. This role involves managing operational activities, organizational processes, and staffing while collaborating with team members to drive process improvements. Hiring a skilled operations manager can strengthen quality control, boost customer satisfaction, and support continuous improvement. Use this job description template to find talented operations managers on Upwork, where experienced professionals can help achieve high-quality business outcomes.

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Job Overview

We are seeking an experienced operations manager to join our operations team. In this role, you will oversee day-to-day operations, manage staffing needs, handle inventory, and ensure regulatory compliance. The operations manager will maintain quality standards across the company, collaborating with stakeholders and department leads to enhance customer satisfaction and operational efficiency. The ideal candidate should demonstrate strong leadership skills, effective communication, and the ability to work with diverse team members to support a productive work environment.

Key Responsibilities

We need an operations manager to keep our organization running smoothly. Primary responsibilities will include:

Overseeing daily operations. Managing workflows, coordinating team members, and keeping operations smooth.
Managing staffing and onboarding. Handling new hires and staffing schedules to support productivity.
Establishing quality control. Setting and monitoring quality standards across departments.
Developing operational policies. Creating and enforcing policies to improve processes and maintain compliance.
Collaborating with the COO and stakeholders. Working with leadership and departments to meet company goals.
Implementing process improvements. Identifying ways to streamline workflows and increase efficiency.
Monitoring KPIs and metrics. Tracking KPIs and analyzing metrics to support decision-making.
Coordinating supply chain activities. Managing inventory and sourcing for smooth operations.
Meeting regulatory requirements. Adhering to industry standards and regulatory guidelines.

Qualifications and Skills

Ideal candidates for the operations manager position will have strong communication skills, leadership experience, and a background in business administration or a related field. Essential qualifications and skills include:

Bachelor's degree in business management, operations, or a related field
Proven work experience in an operations manager role or equivalent managerial position
Excellent communication and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders
Project management experience, and proficiency in managing projects from start to finish, including setting timelines and allocating resources
Proficiency in management software, with experience with tools for tracking KPIs, managing workflows, and maintaining data on operational activities
Problem-solving and decision-making skills, with the ability to address operational challenges quickly and implement effective solutions
Leadership skills, and ability to guide, mentor, and motivate team members to meet company goals
Adaptability and flexibility to respond to changes in the business and tackle new challenges as they arise
Strong understanding of supply chain and inventory management and the ability to oversee inventory and sourcing for efficient production

About Our Company

[Company Name] is a forward-thinking organization dedicated to building a productive and collaborative work environment. We prioritize process improvement and quality standards and seek team members who are committed to driving growth and customer satisfaction. As part of our operations team, you'll be essential in supporting our business operations and ensuring our products/services meet the highest standards.

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What does an operations manager do?

An operations manager oversees daily operations, focusing on efficiency, quality, and productivity. Key responsibilities include managing operational activities, staffing, quality assurance, and inventory. Operations managers work closely with senior leadership, like the COO, to align processes with company goals and collaborate with human resources to manage staffing and onboarding. They also bridge departments to streamline workflows and improve team communication.

To succeed, operations managers need strong decision-making and problem-solving skills to address challenges and drive improvements. By analyzing metrics and KPIs, they support continuous improvement, optimize processes, and help maintain high standards in customer satisfaction and performance.

Operations manager duties and responsibilities

Operations managers handle a wide array of responsibilities that drive business operations forward and maintain quality standards. Some key responsibilities include:

Developing and implementing operational policies to improve processes
Monitoring daily operations to support productivity and identify improvements
Collaborating with human resources on staffing and onboarding
Overseeing quality control to maintain standards
Managing inventory and supply chain for product availability and efficient sourcing
Analyzing KPIs and metrics to track progress and find improvement opportunities
Working with stakeholders to align with company goals

How to write an operations manager job description

Writing a detailed job description for an operations manager role will help you attract candidates with the right skill set and experience. Here's a step-by-step guide for creating an effective job posting:

Start with a concise job overview. Summarize the role, its significance, and key responsibilities. Make sure the job title is descriptive.
List primary responsibilities. Highlight the role's main duties, such as overseeing workflows, managing quality control, and coordinating staffing. It can be helpful to share the allocation for each responsibility.
Outline required qualifications and skills. Specify educational background, relevant experience, and specific operations manager skills.
Describe your company culture. Share your organization's values and qualities that align with the operations role, such as teamwork and continuous improvement.
Encourage applicants to apply on Upwork. Mention Upwork as a trusted platform for finding qualified operations manager candidates.

FAQ about operations managers

1. What are the primary skills needed for an operations manager?

Key operations manager skills include problem-solving, leadership, communication skills, and the ability to make informed decisions quickly. Project management skills, inventory management knowledge, and adaptability are also important for handling dynamic business operations.

2. What is the average salary for an operations manager?

An operations manager's salary varies based on experience, industry, and location, typically ranging from $83,000 to $146,000 per year according to Glassdoor. Years of experience and specific responsibilities can impact compensation.

3. How does an operations manager support the Chief Operating Officer (COO)?

An operations manager supports the COO by managing day-to-day operations and aligning business operations with the organization's goals. They help drive continuous improvement and implement strategies that the COO develops.

4. What qualifications are needed for an operations manager position?

Operations managers usually need a bachelor's degree in business administration, operations, or a related field, along with work experience in general management or a similar position. Certifications in project management or supply chain management can also be valuable.

5. How does an operations manager ensure quality standards?

An operations manager ensures quality standards by implementing quality assurance protocols, monitoring production processes, and collaborating with team members to ensure compliance with operational policies.

Hire operations managers on Upwork

A skilled operations manager is essential to enhancing business operations, improving quality control, and improving organizational processes. This job description template can help you find candidates with the right skill set and experience to support your organization's day-to-day efficiency and productivity.

Explore Upwork for qualified operations managers with the expertise to help you achieve your business objectives and manage daily operations effectively.

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Hire Operations Managers

Operations Managers you can meet on Upwork

$130 hourly
Marlena S.
- 5.0
- (2 jobs)
Lilburn, GA
Operations Manager
Web Design
CRM Software
Business Management
Salesforce CRM
Salesforce Lightning
Business Operations
US English Dialect
Voice & Tone Consistency
Voice Recording
Voice-Over
Logo Design
WordPress
Female
Smooth Voice Tone
Graphic Design
MJS Consultus | A Salesforce Solution, Business Technology, and Design Firm. I'm an Atlanta based provider of professional business technology services, Salesforce services, web and creative design and development. I have over 20 years of experience in technology, 13 years in Salesforce CRM implementations and Cloud-based application support, operations management, marketing and branding, and web development with a network of satisfied partners and customers. My mission is to provide professional solutions that will enhance your organization’s strategic marketing practices, as well as assist in moving your leads and prospects through the sales process. Graphic and Web Design: WordPress, HTML, Adobe Creative Suite, InDesign, Photoshop Data Processing: CRM, Data Handling, Workflow Mgmt & Automation Platforms: Project Management: GSuite, Microsoft Office Suite (Excel Proficiency) Core Competencies: Strategic Marketing & Planning || Enterprise & Non-Profit Systems Administration || Data Management, Analysis & Reporting || Business Requirements || Vendor/Agent Relationship Management || Project Management || Marketing Production || Implementation & Training I attribute my wealth of business experience to the early exposure that came from growing up in an ad agency owned by my father in my hometown of Atlanta. I have a dual degree - a BBA from the Stetson School of Business at Mercer University in Marketing and Computer Information Systems . In the digital age, your web presence frequently serves as your business or organization’s front entrance through which many customers will pass. Allow me to help you achieve your vision!
$125 hourly
Natalie G.
- 4.7
- (13 jobs)
Mount Pleasant, SC
Operations Manager
Notion
Business Process Modeling
Industrial Psychology
Team Alignment
Leadership Development
Business Writing
Go-to-Market Strategy
Market Research
Business Planning & Strategy
Financial Modeling
Pitch Deck
Project Management
Process Improvement
Business Operations
Zapier
Automated Workflow
Business Process Automation
Startup Consulting
AI Consulting
Most small teams and startups don't need more software. They need someone to figure out what's actually broken, then build the thing that fixes it, whether that's a workflow, a financial model, or the story that gets them funded. That's what I do. On the operations side, I spend time understanding how your business actually runs, not how the org chart says it runs, then build workflows and automations that fit the way your people already work. On the startup side, I build the financial and fundraising infrastructure founders need but usually don't have time to build themselves: pro forma models, investor returns calculators, cap tables, and pitch decks that hold up under real diligence. I've earned $10k+ on Upwork, mostly on fixed-price projects, because I'd rather scope around the outcome than bill by the clock. I've spent 20 years in operations and consulting, with a background in sales, marketing, operations, and performance psychology, across nearly every industry. That means I'm as interested in whether your team will actually adopt a new system, or whether an investor will actually believe your numbers, as I am in whether it works on paper. What I can build for you: Operations & AI workflows: - AI workflows using ChatGPT/Claude, drafting, summarizing, research, customer comms, internal knowledge - Automations in Zapier, Make, or n8n that connect the tools you already pay for - Notion, Airtable, or ClickUp systems your team will actually use - SOPs and process documentation that survive turnover - An honest audit of where your time is going and what's worth automating (and what isn't) Startup & fundraising: - Multi-year financial models and pro forma P&Ls - Investor returns calculators (MoIC, IRR, sensitivity analysis) - Cap tables and SAFE/equity structuring - Investor pitch decks and due diligence prep How I work: Short discovery call, clear scope, fixed price where possible. I'd rather tell you a project isn't worth doing than take the money and build something that sits unused. If you've got a process that eats hours every week, or a fundraise you need to get investor-ready, message me with what's going on and I'll tell you honestly whether I can help.
$40 hourly
Alexandra K.
- 5.0
- (11 jobs)
Denver, CO
Operations Manager
Sales Presentation
Sales
Online Research
Contract Drafting
Operational Planning
Creative Strategy
Project Planning
Project Delivery
Project Budget
Growth Strategy
Business Operations
Finance & Accounting
Project Management
Operational Plan
Business Strategy
I help organizations solve complex operational and strategic challenges so they can grow, scale, and execute with clarity. Over the past five years, I have led strategy and operations initiatives at a consulting firm and its parent organization, partnering with executive teams across consulting, professional services, and mission-driven organizations. My work sits at the intersection of strategy, execution, and systems, helping teams move from ideas to results. What I Do for Clients -Strategy and advisory support, including business strategy development, operational roadmaps, and growth planning -Project, program, and product management/leadership for complex, cross-functional initiatives -Operational excellence through process optimization, systems implementation, and KPI development -Organizational design and team enablement, including workflows, governance, and decision-making frameworks -Stakeholder collaboration across leadership, technical teams, vendors, and external partners How I Deliver Value -Translate ambiguous or complex problems into clear, actionable plans -Communicate effectively with executives and cross-functional teams -Drive initiatives from concept through delivery with a focus on outcomes, timelines, and quality -Build repeatable frameworks and playbooks that scale beyond a single engagement Why Clients Work With Me I bring a senior, pragmatic approach that combines strategic thinking with hands-on execution. I have led organization-wide initiatives, supported leadership teams through change, and built operational foundations that enable growth. My work is grounded in clarity, accountability, and delivering real business impact. Let’s talk about how I can support your strategy, operations, or next critical initiative.

$130 hourly
Marlena S.
- 5.0
- (2 jobs)
Lilburn, GA
Operations Manager
Web Design
CRM Software
Business Management
Salesforce CRM
Salesforce Lightning
Business Operations
US English Dialect
Voice & Tone Consistency
Voice Recording
Voice-Over
Logo Design
WordPress
Female
Smooth Voice Tone
Graphic Design
MJS Consultus | A Salesforce Solution, Business Technology, and Design Firm. I'm an Atlanta based provider of professional business technology services, Salesforce services, web and creative design and development. I have over 20 years of experience in technology, 13 years in Salesforce CRM implementations and Cloud-based application support, operations management, marketing and branding, and web development with a network of satisfied partners and customers. My mission is to provide professional solutions that will enhance your organization’s strategic marketing practices, as well as assist in moving your leads and prospects through the sales process. Graphic and Web Design: WordPress, HTML, Adobe Creative Suite, InDesign, Photoshop Data Processing: CRM, Data Handling, Workflow Mgmt & Automation Platforms: Project Management: GSuite, Microsoft Office Suite (Excel Proficiency) Core Competencies: Strategic Marketing & Planning || Enterprise & Non-Profit Systems Administration || Data Management, Analysis & Reporting || Business Requirements || Vendor/Agent Relationship Management || Project Management || Marketing Production || Implementation & Training I attribute my wealth of business experience to the early exposure that came from growing up in an ad agency owned by my father in my hometown of Atlanta. I have a dual degree - a BBA from the Stetson School of Business at Mercer University in Marketing and Computer Information Systems . In the digital age, your web presence frequently serves as your business or organization’s front entrance through which many customers will pass. Allow me to help you achieve your vision!
$125 hourly
Natalie G.
- 4.7
- (13 jobs)
Mount Pleasant, SC
Operations Manager
Notion
Business Process Modeling
Industrial Psychology
Team Alignment
Leadership Development
Business Writing
Go-to-Market Strategy
Market Research
Business Planning & Strategy
Financial Modeling
Pitch Deck
Project Management
Process Improvement
Business Operations
Zapier
Automated Workflow
Business Process Automation
Startup Consulting
AI Consulting
Most small teams and startups don't need more software. They need someone to figure out what's actually broken, then build the thing that fixes it, whether that's a workflow, a financial model, or the story that gets them funded. That's what I do. On the operations side, I spend time understanding how your business actually runs, not how the org chart says it runs, then build workflows and automations that fit the way your people already work. On the startup side, I build the financial and fundraising infrastructure founders need but usually don't have time to build themselves: pro forma models, investor returns calculators, cap tables, and pitch decks that hold up under real diligence. I've earned $10k+ on Upwork, mostly on fixed-price projects, because I'd rather scope around the outcome than bill by the clock. I've spent 20 years in operations and consulting, with a background in sales, marketing, operations, and performance psychology, across nearly every industry. That means I'm as interested in whether your team will actually adopt a new system, or whether an investor will actually believe your numbers, as I am in whether it works on paper. What I can build for you: Operations & AI workflows: - AI workflows using ChatGPT/Claude, drafting, summarizing, research, customer comms, internal knowledge - Automations in Zapier, Make, or n8n that connect the tools you already pay for - Notion, Airtable, or ClickUp systems your team will actually use - SOPs and process documentation that survive turnover - An honest audit of where your time is going and what's worth automating (and what isn't) Startup & fundraising: - Multi-year financial models and pro forma P&Ls - Investor returns calculators (MoIC, IRR, sensitivity analysis) - Cap tables and SAFE/equity structuring - Investor pitch decks and due diligence prep How I work: Short discovery call, clear scope, fixed price where possible. I'd rather tell you a project isn't worth doing than take the money and build something that sits unused. If you've got a process that eats hours every week, or a fundraise you need to get investor-ready, message me with what's going on and I'll tell you honestly whether I can help.
$40 hourly
Alexandra K.
- 5.0
- (11 jobs)
Denver, CO
Operations Manager
Sales Presentation
Sales
Online Research
Contract Drafting
Operational Planning
Creative Strategy
Project Planning
Project Delivery
Project Budget
Growth Strategy
Business Operations
Finance & Accounting
Project Management
Operational Plan
Business Strategy
I help organizations solve complex operational and strategic challenges so they can grow, scale, and execute with clarity. Over the past five years, I have led strategy and operations initiatives at a consulting firm and its parent organization, partnering with executive teams across consulting, professional services, and mission-driven organizations. My work sits at the intersection of strategy, execution, and systems, helping teams move from ideas to results. What I Do for Clients -Strategy and advisory support, including business strategy development, operational roadmaps, and growth planning -Project, program, and product management/leadership for complex, cross-functional initiatives -Operational excellence through process optimization, systems implementation, and KPI development -Organizational design and team enablement, including workflows, governance, and decision-making frameworks -Stakeholder collaboration across leadership, technical teams, vendors, and external partners How I Deliver Value -Translate ambiguous or complex problems into clear, actionable plans -Communicate effectively with executives and cross-functional teams -Drive initiatives from concept through delivery with a focus on outcomes, timelines, and quality -Build repeatable frameworks and playbooks that scale beyond a single engagement Why Clients Work With Me I bring a senior, pragmatic approach that combines strategic thinking with hands-on execution. I have led organization-wide initiatives, supported leadership teams through change, and built operational foundations that enable growth. My work is grounded in clarity, accountability, and delivering real business impact. Let’s talk about how I can support your strategy, operations, or next critical initiative.
$115 hourly
Shawntay S.
- 5.0
- (3 jobs)
Seminole, FL
Operations Manager
Project Management
Lead Magnet
Workshop
Video Editing
Elearning
Automation
Learning Management System
Webinar Jam
HighLevel
Teachable
Thinkific
Kajabi
Business Operations
Instructional Design
Course Creation
You have the vision. I bring the systems, structure, and execution to make it real. I help entrepreneurs and organizations take a course idea and turn it into a complete, ready-to-launch program built with the right tools and processes so it runs smoothly and achieves your business goals. Whether you are creating a signature course, designing a masterclass, running live workshops, scaling a membership program, or building eLearning for your clients or team, I partner with you from concept to rollout. My focus is always on helping you deliver value, save time, and generate results. What I Do: Idea to Program: Shape your expertise into a clear, market-ready course, masterclass, workshop, membership, or eLearning program. Tools & Tech Setup: Build out platforms, portals, and automations in Teachable, Kajabi, Thinkific, GoHighLevel, FEA Create, and more. Content Assets: Create professional resources such as eLearning modules, videos, masterclass materials, lead magnets, slides, branded workbooks, and participant guides. Launch Support: Make sure all systems are integrated and ready for a smooth rollout. Scaling Systems: Put processes in place so your program grows without added stress. Clients appreciate that I do not just build a course. I help create an end-to-end system that supports your business goals, whether that is growing revenue, retaining clients, or freeing up your time to focus on what matters most. Let’s turn your idea into a launch-ready program that grows your business.
$40 hourly
Nohelia G.
- 4.9
- (10 jobs)
Managua, MN
Operations Manager
Automated Workflow
Business Operations
Process Development
Project Management
Process Improvement
Process Documentation
Process Optimization
System Automation
Let’s Elevate Your Operations and Unlock the Full Potential of Your Business 🚀 🤹 Are you tired of juggling complex operational tasks? 🛑 Do inefficiencies hold back your company's growth? Let’s streamline your processes and clear the path to your success! 🌟 As a seasoned Operations and Project Management Expert, I excel in transforming complex challenges into efficient, cost-effective solutions that propel your business forward. How can I help you scale your business seamlessly? 🔄 Process Optimization & Automation 📄 Process Documentation 🛠️ Workspace Setup 📅 Project Management Tools I can implement to enhance your operations: 1️⃣ Project Management: ClickUp, Asana, Notion 2️⃣ Automation & Integration: Make.com, Zapier, Power Automate 3️⃣ Office Suites: Google Workspace, Microsoft 365 4️⃣ API Integration for custom solutions I am here to free you to focus solely on achieving your vision 🎯 Contact me today if you're ready to transform your business!
$95 hourly
Zlatko A.
- 5.0
- (10 jobs)
Belgrade, CENTRAL SERBIA
Operations Manager
Operations Management Software
Interpersonal Skills
Microsoft Access
Financial Management
Financial Analysis
Financial Presentation
Financial Modeling
Business Process Automation
Business Process Management
Business Consulting
Business Management
Management Development
Business Operations
Management Consulting
Startup Consulting
Most engagements start with a 10–14 day Stabilisation Sprint (fixed scope). I install clear ownership (roles/RACI), a KPI scorecard, and a weekly operating cadence so your remote team delivers, and it takes this off your plate. After the sprint, I can stay on 1 day/week (or 8–10h/week) to run the cadence (scorecard → priorities → follow-ups), keep reporting clean, and remove bottlenecks. ✅ What you get by Day 14 (live + adopted): • 1 KPI scorecard (owners, definitions, targets) • 1 weekly cadence (agenda + action log + follow-ups) • 1 lightweight roles/RACI map (handoffs + escalation) • 2–3 critical SOPs implemented for daily use Proof: • +9% net profit improvement (Keen Holdings) • Turnover growth €2M → €7M (Al Grosso) • ISO 9001/14001 + EOS-like cadence; saved 15h/week • Finance toolkit used by 10+ SMEs; ~€5K/month untracked spend removed • Additional credibility: Accepted into independent consultant networks (Catalant, BTG). Here’s what I offer: • KPI scorecards + reporting ownership (incl. Sales + Backend KPIs when needed) • Weekly operating cadence (scorecard review, priorities, accountability) • SOPs, process maps, and roles/RACI (handoffs + escalation) • Tooling oversight (Microsoft 365 / Asana / Slack / Google Sheets) - I define specs and QA delivery with your implementers Selected work: 1. Keen Holdings (UK) — Fractional COO +9% net profit improvement through process work and execution discipline. 2. Al Grosso — COO/CFO Helped grow annual turnover from €2M to €7M over two years. 3. ISO + SOP systems Set up ISO 9001/14001, SOPs, KPIs, and an EOS-like weekly cadence; saved 15 hours/week. Who I work with: • Founder-led teams that need clear ownership and predictable execution • Ops-heavy businesses where delivery or follow-through is messy • Teams that want simple cadence, real KPIs, and less micromanagement • Importers, distributors, and FMCG/product businesses that need sourcing-to-shelf control Secondary track (when relevant): For importers, distributors, and FMCG/product businesses, I can also set up the sourcing → QC → landed cost → logistics → inventory → retail-readiness process, so launches and replenishment stay predictable. When needed, I also support supplier screening, negotiation prep, and margin-risk controls. Message me on Upwork, and we’ll set a short call to confirm scope and the best first sprint.
$100 hourly
Mev R.
- 4.8
- (9 jobs)
Dublin, L
Operations Manager
Miro
Data Analysis
Market Research
Artificial Intelligence
Python
UX Research
Product Design
Product Development
Product Discovery
Product Strategy
Digital Transformation
Management Consulting
Startup Consulting
Agile Project Management
Business Analysis
Business Process Automation
Business Operations
Digital Project Management
Project Management
Product Management
Strategic and entrepreneurial project, product, operations and management consultant with behavioral psychology and UX expertise, and engineering background, who partners with CEOs/Founders/Executives, and identifies the root cause and desired OKRs, and unlocks 100% clarity, and successfully delivers high-end impact with 100% guaranteed results. --- ✅ PhD-level knowledge of the Principles of Scientific Management (1911), Toyota production system, design of experiments (DoE), rapid experimentation and testing, behavioral economics and science, and quality control (QA), six sigma, scrum, lean, agile, continuous discovery, design sprint, innovation sprint, opportunity tree, public and business administration, information theory, administrative theory, process and law, product operating model, design and innovation sprint, SDLC, PDLC, RACI, Eisenhower matrix, etc. ✅ Created own state-of-the-art frameworks (i.e. Athenno Innovation Sprint) that yield the highest success rate. ✅ Top 1 SEO publications such as "JTBD analysis" and "Rapid research ops" ✅ Successfully helped clients across 3 continents: Get from 0 to 1, establish operations, dashboards, systems and tools that give clarity; Find vendors, scope technical projects and write PRDs, create ERDs, flowcharts, process maps, job maps, financial models, profit trees; And create pitch decks and proposals, launch products, get traction, secure funding and accepted into top accelerators. ✅ Experience spans SaaS, MVPs, Fintech, Enterprise, Gov, Influencers, Travel, Scientific, Marketplace, Info products and courses, AI, Data Visualization, CRM, Invoicing, Broker Platforms, etc. ✅ Tools: Claude Cowork/Code/Skills, ChatGPT, Deepseek, Qwen, Gemini, Notion, Airtable, Google Marketing Platform, HubSpot, Atlassian Confluence/Jira, GitHub, Slack, Zoom, G Suite/Drive/Spreadsheets, Trello, Asana, ClickUp, MS Visio, Miro, Milanote, Figma, Mixpanel, Looker Studio, Power BI, Python, React, SQL, Hotjar, etc. Creator of the Python data, analysis, AI and automation framework - Arkalos. ✅ With "Steve Jobs' product and design sense". I like traveling, leadership, fashion, simplicity, utility, elegance, photography, and architecture. Traveled the world and blend best experiences I liked across various cultures. --- Do YOU need to dive deep, identify hidden bottlenecks, unmet needs and new opportunities, architect robust systems, and ensure your team sails confidently toward exceptional outcomes — on time, on spec, and under budget? Let’s unlock your startup’s next breakthrough together.
$60 hourly
Aaron R.
- 4.9
- (133 jobs)
Aurora, OR
Operations Manager
Virtual Assistance
Lodgify
Calendar Management
Customer Service
Vendor Management
Automation
ClickUp
Team Management
Real Estate Project Management Software
Business Management
Real Estate Virtual Assistance
AppFolio
Google Workspace Administration
Real Estate
Personal Administration
Office Management
Administrative Support
Property Management
Executive Support
Business Operations
Overwhelmed by properties, inboxes, and operations that keep slipping through the cracks? With 12+ years and 7,200+ Upwork hours as a Property Manager and Operations Specialist, I’ve delivered 24% revenue growth in 4 months for clients who need STR, long-term rental, and executive support systems that run smoothly. 🎯 HOW I CAN HELP YOU STR AIRBNB OPERATIONS Increase occupancy, protect your reviews, and reduce the day-to-day stress of running short-term rentals. I bring 7,200+ Upwork hours and have helped drive 24% portfolio revenue growth in 4 months through pricing, guest experience, and platform optimization. LONG-TERM RENTAL MANAGEMENT Keep your rentals organized, tenants supported, and owner communications under control. I work across AppFolio, Buildium, and Rent Manager to reduce missed tasks, improve response times, and keep operations moving smoothly. BUSINESS OPERATIONS AND SOPS Turn scattered workflows into a system that saves time and exposes costly inefficiencies. I map how your business actually runs, then build clearer SOPs and automations in tools like Notion, ClickUp, and Asana. EXECUTIVE ASSISTANT AND CHIEF OF STAFF SUPPORT Protect your focus by offloading calendar chaos, inbox overload, and cross-functional follow-up. My background in executive support and operations helps founders and leadership teams keep priorities moving without important details slipping through. PROPERTY MANAGER SUPPORT Scale your property management capacity without adding internal overhead. I can handle owner communication, vendor coordination, reporting, and escalation so your team can stay focused on growth instead of daily fire drills. 🏆 RESULTS "Aaron's expert insights and dedication caused our growth to increase by 24% in 4 months. I absolutely love working with him, he can tackle anything." – Craig H., Client "Aaron did a fantastic job researching call management platforms. He didn't just find a good system; he found the right system for our law firm. We're very happy with his recommendation!" – Kawan L., Client, Law Firm "Aaron was super helpful. Worked quickly and efficiently. Made the spreadsheet I needed with all the appropriate calculations that worked. It definitely helps he has Real Estate experience and was able to speak the lingo and understand what I was looking for. 10/10 would use again." – VC P., Client, Real Estate Professional 🏆 Upwork Expert Vetted freelancer 🎖 Upwork Top Rated U.S.-based freelancer 🏅 Certified Executive Chef See full case studies in my portfolio below. ✉️ 𝗠𝗘𝗦𝗦𝗔𝗚𝗘 𝗠𝗘 𝗢𝗡 𝗨𝗣𝗪𝗢𝗥𝗞 Ready to streamline your properties, operations, or executive workload? Message me on Upwork today and tell me what you need help with, and I will map the fastest path forward. I typically respond within 3 hours and can often accommodate urgent requests. 𝗛𝗼𝘄 𝗜 𝗪𝗼𝗿𝗸 I manage property and operations in AppFolio and Buildium, keeping tenant, rent, and maintenance workflows organized. For short-term rentals, I use Guesty, Track, and Hostfully to coordinate listings, guest messages, and turnover timing. I document SOPs in Notion, track projects in ClickUp, and keep communication moving through Slack and Google Workspace 🏆 Top-Tier MANAGEMENT & OPERATIONS 🎖️ Upwork Top Rated U.S. Based Freelance updated: August 2026
$35 hourly
Czarinah Kay N.
- 5.0
- (50 jobs)
Minglanilla, CEBU
Operations Manager
ChatGPT
Claude
Asana
ClickUp
Notion
File Documentation
Appointment Scheduling
Scheduling
Client Management
CRM Software
Process Improvement
Business Operations
Google Workspace
Email Management
Email Communication
Calendar Management
Executive Support
Administrative Support
Virtual Assistance
Running a business is demanding. Managing the details behind it shouldn't be. I'm an Executive Assistant who helps CEOs and founders stay focused by managing executive support, business operations, and the moving parts that keep their business running smoothly. Whether it's managing a fast-moving inbox, protecting your calendar, documenting processes, or coordinating priorities across projects, my goal is always the same: create clarity, reduce mental load, and make your day easier. I've supported a founder across executive support, operations, podcast production, webinars, client onboarding, and workflow documentation. Working across these functions has taught me how the pieces connect, allowing me to anticipate needs, solve problems proactively, and keep work moving without constant follow-up. Recent results include: ✔ Saved 10+ hours every week by redesigning inbox and calendar workflows. ✔ Managed end-to-end podcast operations, from guest outreach and scheduling to publishing and post-launch coordination. ✔ Coordinated webinars, email campaigns, and project logistics so launches stayed organized and on schedule. ✔ Built SOPs and operational workflows that improved consistency and reduced repetitive questions. ✔ Streamlined onboarding to create a smooth, professional experience for every new client. If you're looking for someone who takes ownership, communicates proactively, and helps your business stay organized behind the scenes, I'd love to hear about your goals and how I can help. Because the best Executive Assistant isn't the busiest person on the team; it's the one who quietly keeps everything running.
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