Operations Manager Job Description Template

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Operations Manager Job Description Template

An operations manager is essential for overseeing efficient day-to-day operations across the organization. This role involves managing operational activities, organizational processes, and staffing while collaborating with team members to drive process improvements. Hiring a skilled operations manager can strengthen quality control, boost customer satisfaction, and support continuous improvement. Use this job description template to find talented operations managers on Upwork, where experienced professionals can help achieve high-quality business outcomes.

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Job Overview

We are seeking an experienced operations manager to join our operations team. In this role, you will oversee day-to-day operations, manage staffing needs, handle inventory, and ensure regulatory compliance. The operations manager will maintain quality standards across the company, collaborating with stakeholders and department leads to enhance customer satisfaction and operational efficiency. The ideal candidate should demonstrate strong leadership skills, effective communication, and the ability to work with diverse team members to support a productive work environment.

Key Responsibilities

We need an operations manager to keep our organization running smoothly. Primary responsibilities will include:

Overseeing daily operations. Managing workflows, coordinating team members, and keeping operations smooth.
Managing staffing and onboarding. Handling new hires and staffing schedules to support productivity.
Establishing quality control. Setting and monitoring quality standards across departments.
Developing operational policies. Creating and enforcing policies to improve processes and maintain compliance.
Collaborating with the COO and stakeholders. Working with leadership and departments to meet company goals.
Implementing process improvements. Identifying ways to streamline workflows and increase efficiency.
Monitoring KPIs and metrics. Tracking KPIs and analyzing metrics to support decision-making.
Coordinating supply chain activities. Managing inventory and sourcing for smooth operations.
Meeting regulatory requirements. Adhering to industry standards and regulatory guidelines.

Qualifications and Skills

Ideal candidates for the operations manager position will have strong communication skills, leadership experience, and a background in business administration or a related field. Essential qualifications and skills include:

Bachelor's degree in business management, operations, or a related field
Proven work experience in an operations manager role or equivalent managerial position
Excellent communication and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders
Project management experience, and proficiency in managing projects from start to finish, including setting timelines and allocating resources
Proficiency in management software, with experience with tools for tracking KPIs, managing workflows, and maintaining data on operational activities
Problem-solving and decision-making skills, with the ability to address operational challenges quickly and implement effective solutions
Leadership skills, and ability to guide, mentor, and motivate team members to meet company goals
Adaptability and flexibility to respond to changes in the business and tackle new challenges as they arise
Strong understanding of supply chain and inventory management and the ability to oversee inventory and sourcing for efficient production

About Our Company

[Company Name] is a forward-thinking organization dedicated to building a productive and collaborative work environment. We prioritize process improvement and quality standards and seek team members who are committed to driving growth and customer satisfaction. As part of our operations team, you'll be essential in supporting our business operations and ensuring our products/services meet the highest standards.

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What does an operations manager do?

An operations manager oversees daily operations, focusing on efficiency, quality, and productivity. Key responsibilities include managing operational activities, staffing, quality assurance, and inventory. Operations managers work closely with senior leadership, like the COO, to align processes with company goals and collaborate with human resources to manage staffing and onboarding. They also bridge departments to streamline workflows and improve team communication.

To succeed, operations managers need strong decision-making and problem-solving skills to address challenges and drive improvements. By analyzing metrics and KPIs, they support continuous improvement, optimize processes, and help maintain high standards in customer satisfaction and performance.

Operations manager duties and responsibilities

Operations managers handle a wide array of responsibilities that drive business operations forward and maintain quality standards. Some key responsibilities include:

Developing and implementing operational policies to improve processes
Monitoring daily operations to support productivity and identify improvements
Collaborating with human resources on staffing and onboarding
Overseeing quality control to maintain standards
Managing inventory and supply chain for product availability and efficient sourcing
Analyzing KPIs and metrics to track progress and find improvement opportunities
Working with stakeholders to align with company goals

How to write an operations manager job description

Writing a detailed job description for an operations manager role will help you attract candidates with the right skill set and experience. Here's a step-by-step guide for creating an effective job posting:

Start with a concise job overview. Summarize the role, its significance, and key responsibilities. Make sure the job title is descriptive.
List primary responsibilities. Highlight the role's main duties, such as overseeing workflows, managing quality control, and coordinating staffing. It can be helpful to share the allocation for each responsibility.
Outline required qualifications and skills. Specify educational background, relevant experience, and specific operations manager skills.
Describe your company culture. Share your organization's values and qualities that align with the operations role, such as teamwork and continuous improvement.
Encourage applicants to apply on Upwork. Mention Upwork as a trusted platform for finding qualified operations manager candidates.

FAQ about operations managers

1. What are the primary skills needed for an operations manager?

Key operations manager skills include problem-solving, leadership, communication skills, and the ability to make informed decisions quickly. Project management skills, inventory management knowledge, and adaptability are also important for handling dynamic business operations.

2. What is the average salary for an operations manager?

An operations manager's salary varies based on experience, industry, and location, typically ranging from $83,000 to $146,000 per year according to Glassdoor. Years of experience and specific responsibilities can impact compensation.

3. How does an operations manager support the Chief Operating Officer (COO)?

An operations manager supports the COO by managing day-to-day operations and aligning business operations with the organization's goals. They help drive continuous improvement and implement strategies that the COO develops.

4. What qualifications are needed for an operations manager position?

Operations managers usually need a bachelor's degree in business administration, operations, or a related field, along with work experience in general management or a similar position. Certifications in project management or supply chain management can also be valuable.

5. How does an operations manager ensure quality standards?

An operations manager ensures quality standards by implementing quality assurance protocols, monitoring production processes, and collaborating with team members to ensure compliance with operational policies.

Hire operations managers on Upwork

A skilled operations manager is essential to enhancing business operations, improving quality control, and improving organizational processes. This job description template can help you find candidates with the right skill set and experience to support your organization's day-to-day efficiency and productivity.

Explore Upwork for qualified operations managers with the expertise to help you achieve your business objectives and manage daily operations effectively.

Operations Manager Hiring Resources

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Operations Managers you can meet on Upwork

$130 hourly
Marlena S.
- 5.0
- (2 jobs)
Lilburn, GA
Operations Manager
Web Design
CRM Software
Business Management
Salesforce CRM
Salesforce Lightning
Business Operations
US English Dialect
Voice & Tone Consistency
Voice Recording
Voice-Over
Logo Design
WordPress
Female
Smooth Voice Tone
Graphic Design

MJS Consultus | A Salesforce Solution, Business Technology, and Design Firm. I'm an Atlanta based provider of professional business technology services, Salesforce services, web and creative design and development. I have over 20 years of experience in technology, 13 years in Salesforce CRM implementations and Cloud-based application support, operations management, marketing and branding, and web development with a network of satisfied partners and customers. My mission is to provide professional solutions that will enhance your organization’s strategic marketing practices, as well as assist in moving your leads and prospects through the sales process. Graphic and Web Design: WordPress, HTML, Adobe Creative Suite, InDesign, Photoshop Data Processing: CRM, Data Handling, Workflow Mgmt & Automation Platforms: Project Management: GSuite, Microsoft Office Suite (Excel Proficiency) Core Competencies: Strategic Marketing & Planning || Enterprise & Non-Profit Systems Administration || Data Management, Analysis & Reporting || Business Requirements || Vendor/Agent Relationship Management || Project Management || Marketing Production || Implementation & Training I attribute my wealth of business experience to the early exposure that came from growing up in an ad agency owned by my father in my hometown of Atlanta. I have a dual degree - a BBA from the Stetson School of Business at Mercer University in Marketing and Computer Information Systems . In the digital age, your web presence frequently serves as your business or organization’s front entrance through which many customers will pass. Allow me to help you achieve your vision!
$40 hourly
Alexandra K.
- 5.0
- (11 jobs)
Denver, CO
Operations Manager
Sales Presentation
Sales
Online Research
Contract Drafting
Operational Planning
Creative Strategy
Project Planning
Project Delivery
Project Budget
Growth Strategy
Business Operations
Finance & Accounting
Project Management
Operational Plan
Business Strategy

I help organizations solve complex operational and strategic challenges so they can grow, scale, and execute with clarity. Over the past five years, I have led strategy and operations initiatives at a consulting firm and its parent organization, partnering with executive teams across consulting, professional services, and mission-driven organizations. My work sits at the intersection of strategy, execution, and systems, helping teams move from ideas to results. What I Do for Clients -Strategy and advisory support, including business strategy development, operational roadmaps, and growth planning -Project, program, and product management/leadership for complex, cross-functional initiatives -Operational excellence through process optimization, systems implementation, and KPI development -Organizational design and team enablement, including workflows, governance, and decision-making frameworks -Stakeholder collaboration across leadership, technical teams, vendors, and external partners How I Deliver Value -Translate ambiguous or complex problems into clear, actionable plans -Communicate effectively with executives and cross-functional teams -Drive initiatives from concept through delivery with a focus on outcomes, timelines, and quality -Build repeatable frameworks and playbooks that scale beyond a single engagement Why Clients Work With Me I bring a senior, pragmatic approach that combines strategic thinking with hands-on execution. I have led organization-wide initiatives, supported leadership teams through change, and built operational foundations that enable growth. My work is grounded in clarity, accountability, and delivering real business impact. Let’s talk about how I can support your strategy, operations, or next critical initiative.
$40 hourly
Nohelia G.
- 4.8
- (10 jobs)
Managua, MN
Operations Manager
Automated Workflow
Business Operations
Process Development
Project Management
Process Improvement
Process Documentation
Process Optimization
System Automation

Let’s Elevate Your Operations and Unlock the Full Potential of Your Business 🚀 🤹 Are you tired of juggling complex operational tasks? 🛑 Do inefficiencies hold back your company's growth? Let’s streamline your processes and clear the path to your success! 🌟 As a seasoned Operations and Project Management Expert, I excel in transforming complex challenges into efficient, cost-effective solutions that propel your business forward. How can I help you scale your business seamlessly? 🔄 Process Optimization & Automation 📄 Process Documentation 🛠️ Workspace Setup 📅 Project Management Tools I can implement to enhance your operations: 1️⃣ Project Management: ClickUp, Asana, Notion 2️⃣ Automation & Integration: Make.com, Zapier, Power Automate 3️⃣ Office Suites: Google Workspace, Microsoft 365 4️⃣ API Integration for custom solutions I am here to free you to focus solely on achieving your vision 🎯 Contact me today if you're ready to transform your business!

$130 hourly
Marlena S.
- 5.0
- (2 jobs)
Lilburn, GA
Operations Manager
Web Design
CRM Software
Business Management
Salesforce CRM
Salesforce Lightning
Business Operations
US English Dialect
Voice & Tone Consistency
Voice Recording
Voice-Over
Logo Design
WordPress
Female
Smooth Voice Tone
Graphic Design

MJS Consultus | A Salesforce Solution, Business Technology, and Design Firm. I'm an Atlanta based provider of professional business technology services, Salesforce services, web and creative design and development. I have over 20 years of experience in technology, 13 years in Salesforce CRM implementations and Cloud-based application support, operations management, marketing and branding, and web development with a network of satisfied partners and customers. My mission is to provide professional solutions that will enhance your organization’s strategic marketing practices, as well as assist in moving your leads and prospects through the sales process. Graphic and Web Design: WordPress, HTML, Adobe Creative Suite, InDesign, Photoshop Data Processing: CRM, Data Handling, Workflow Mgmt & Automation Platforms: Project Management: GSuite, Microsoft Office Suite (Excel Proficiency) Core Competencies: Strategic Marketing & Planning || Enterprise & Non-Profit Systems Administration || Data Management, Analysis & Reporting || Business Requirements || Vendor/Agent Relationship Management || Project Management || Marketing Production || Implementation & Training I attribute my wealth of business experience to the early exposure that came from growing up in an ad agency owned by my father in my hometown of Atlanta. I have a dual degree - a BBA from the Stetson School of Business at Mercer University in Marketing and Computer Information Systems . In the digital age, your web presence frequently serves as your business or organization’s front entrance through which many customers will pass. Allow me to help you achieve your vision!
$40 hourly
Alexandra K.
- 5.0
- (11 jobs)
Denver, CO
Operations Manager
Sales Presentation
Sales
Online Research
Contract Drafting
Operational Planning
Creative Strategy
Project Planning
Project Delivery
Project Budget
Growth Strategy
Business Operations
Finance & Accounting
Project Management
Operational Plan
Business Strategy

I help organizations solve complex operational and strategic challenges so they can grow, scale, and execute with clarity. Over the past five years, I have led strategy and operations initiatives at a consulting firm and its parent organization, partnering with executive teams across consulting, professional services, and mission-driven organizations. My work sits at the intersection of strategy, execution, and systems, helping teams move from ideas to results. What I Do for Clients -Strategy and advisory support, including business strategy development, operational roadmaps, and growth planning -Project, program, and product management/leadership for complex, cross-functional initiatives -Operational excellence through process optimization, systems implementation, and KPI development -Organizational design and team enablement, including workflows, governance, and decision-making frameworks -Stakeholder collaboration across leadership, technical teams, vendors, and external partners How I Deliver Value -Translate ambiguous or complex problems into clear, actionable plans -Communicate effectively with executives and cross-functional teams -Drive initiatives from concept through delivery with a focus on outcomes, timelines, and quality -Build repeatable frameworks and playbooks that scale beyond a single engagement Why Clients Work With Me I bring a senior, pragmatic approach that combines strategic thinking with hands-on execution. I have led organization-wide initiatives, supported leadership teams through change, and built operational foundations that enable growth. My work is grounded in clarity, accountability, and delivering real business impact. Let’s talk about how I can support your strategy, operations, or next critical initiative.
$40 hourly
Nohelia G.
- 4.8
- (10 jobs)
Managua, MN
Operations Manager
Automated Workflow
Business Operations
Process Development
Project Management
Process Improvement
Process Documentation
Process Optimization
System Automation

Let’s Elevate Your Operations and Unlock the Full Potential of Your Business 🚀 🤹 Are you tired of juggling complex operational tasks? 🛑 Do inefficiencies hold back your company's growth? Let’s streamline your processes and clear the path to your success! 🌟 As a seasoned Operations and Project Management Expert, I excel in transforming complex challenges into efficient, cost-effective solutions that propel your business forward. How can I help you scale your business seamlessly? 🔄 Process Optimization & Automation 📄 Process Documentation 🛠️ Workspace Setup 📅 Project Management Tools I can implement to enhance your operations: 1️⃣ Project Management: ClickUp, Asana, Notion 2️⃣ Automation & Integration: Make.com, Zapier, Power Automate 3️⃣ Office Suites: Google Workspace, Microsoft 365 4️⃣ API Integration for custom solutions I am here to free you to focus solely on achieving your vision 🎯 Contact me today if you're ready to transform your business!
$95 hourly
Zlatko A.
- 5.0
- (10 jobs)
Belgrade, CENTRAL SERBIA
Operations Manager
Operations Management Software
Interpersonal Skills
Microsoft Access
Financial Management
Financial Analysis
Financial Presentation
Financial Modeling
Business Process Automation
Business Process Management
Business Consulting
Business Management
Management Development
Business Operations
Management Consulting
Startup Consulting

Most engagements start with a 10–14 day Stabilisation Sprint (fixed scope). I install clear ownership (roles/RACI), a KPI scorecard, and a weekly operating cadence so your remote team delivers, and it takes this off your plate. After the sprint, I can stay on 1 day/week (or 8–10h/week) to run the cadence (scorecard → priorities → follow-ups), keep reporting clean, and remove bottlenecks. ✅ What you get by Day 14 (live + adopted): • 1 KPI scorecard (owners, definitions, targets) • 1 weekly cadence (agenda + action log + follow-ups) • 1 lightweight roles/RACI map (handoffs + escalation) • 2–3 critical SOPs implemented for daily use Proof: • +9% net profit improvement (Keen Holdings) • Turnover growth €2M → €7M (Al Grosso) • ISO 9001/14001 + EOS-like cadence; saved 15h/week • Finance toolkit used by 10+ SMEs; ~€5K/month untracked spend removed • Additional credibility: Accepted into independent consultant networks (Catalant, BTG). Here’s what I offer: • KPI scorecards + reporting ownership (incl. Sales + Backend KPIs when needed) • Weekly operating cadence (scorecard review, priorities, accountability) • SOPs, process maps, and roles/RACI (handoffs + escalation) • Tooling oversight (Microsoft 365 / Asana / Slack / Google Sheets) - I define specs and QA delivery with your implementers Selected work: 1. Keen Holdings (UK) — Fractional COO +9% net profit improvement through process work and execution discipline. 2. Al Grosso — COO/CFO Helped grow annual turnover from €2M to €7M over two years. 3. ISO + SOP systems Set up ISO 9001/14001, SOPs, KPIs, and an EOS-like weekly cadence; saved 15 hours/week. Who I work with: • Founder-led teams that need clear ownership and predictable execution • Ops-heavy businesses where delivery or follow-through is messy • Teams that want simple cadence, real KPIs, and less micromanagement • Importers, distributors, and FMCG/product businesses that need sourcing-to-shelf control Secondary track (when relevant): For importers, distributors, and FMCG/product businesses, I can also set up the sourcing → QC → landed cost → logistics → inventory → retail-readiness process, so launches and replenishment stay predictable. When needed, I also support supplier screening, negotiation prep, and margin-risk controls. Message me on Upwork, and we’ll set a short call to confirm scope and the best first sprint.
$100 hourly
Mev R.
- 4.8
- (8 jobs)
Dublin, L
Operations Manager
Miro
Data Analysis
Market Research
Artificial Intelligence
Python
UX Research
Product Design
Product Development
Product Discovery
Product Strategy
Digital Transformation
Management Consulting
Startup Consulting
Agile Project Management
Business Analysis
Business Process Automation
Business Operations
Digital Project Management
Project Management
Product Management

ENTJ‑A. Strategic and entrepreneurial project, product, operations and management consultant with behavioral psychology and UX expertise, and engineering background, who partners with CEOs/Founders/Executives, and identifies the root cause and desired OKRs, and unlocks 100% clarity, and successfully delivers high-end impact with 100% guaranteed results. --- ✅ PhD-level knowledge of the Principles of Scientific Management (1911), Toyota production system, design of experiments (DoE), rapid experimentation and testing, behavioral economics and science, and quality control (QA), six sigma, scrum, lean, agile, continuous discovery, design sprint, innovation sprint, opportunity tree, public and business administration, information theory, administrative theory, process and law, product operating model, design and innovation sprint, SDLC, PDLC, RACI, Eisenhower matrix, etc. ✅ Created own state-of-the-art frameworks (i.e. Athenno Innovation Sprint) that yield the highest success rate. ✅ Top 1 SEO publications such as "JTBD analysis" and "Rapid research ops" ✅ Successfully helped clients across 3 continents: Get from 0 to 1, establish operations, dashboards, systems and tools that give clarity; Find vendors, scope technical projects and write PRDs, create ERDs, flowcharts, process maps, job maps, financial models, profit trees; And create pitch decks and proposals, launch products, get traction, secure funding and accepted into top accelerators. ✅ Experience spans SaaS, MVPs, Fintech, Enterprise, Gov, Influencers, Travel, Scientific, Marketplace, Info products and courses, AI, Data Visualization, CRM, Invoicing, Broker Platforms, etc. ✅ Tools: Claude Cowork/Code/Skills, ChatGPT, Deepseek, Qwen, Gemini, Notion, Airtable, Google Marketing Platform, HubSpot, Atlassian Confluence/Jira, GitHub, Slack, Zoom, G Suite/Drive/Spreadsheets, Trello, Asana, ClickUp, MS Visio, Miro, Milanote, Figma, Mixpanel, Looker Studio, Power BI, Python, React, SQL, Hotjar, etc. Creator of the Python data, analysis, AI and automation framework - Arkalos. ✅ With "Steve Jobs' product and design sense". I like traveling, leadership, fashion, simplicity, utility, elegance, photography, and architecture. Traveled the world and blend best experiences I liked across various cultures. --- Do YOU need to dive deep, identify hidden bottlenecks, unmet needs and new opportunities, architect robust systems, and ensure your team sails confidently toward exceptional outcomes — on time, on spec, and under budget? Let’s unlock your startup’s next breakthrough together.
$60 hourly
Aaron R.
- 4.9
- (130 jobs)
Aurora, OR
Operations Manager
Automation
ClickUp
Digital Project Management
Team Management
Slack
Real Estate Project Management Software
QuickBooks Online
Business Management
Real Estate Virtual Assistance
Management Consulting
AppFolio
Google Workspace Administration
Real Estate
Management Skills
Personal Administration
Office Management
Administrative Support
Property Management
Executive Support
Business Operations

You're running a business. You shouldn't also be running your inbox, your operations, and your properties. ✅ 6,000+ hours managed across Airbnb, VRBO & Booking ✅ 24% portfolio revenue growth delivered in 4 months ✅ 32 years as Owner-operator / Operations Manager WHERE I ADD VALUE → STR / Airbnb Operations & Optimization Full-cycle short-term rental management: listing creation and optimization, dynamic pricing strategy, guest communication, review management, turnover coordination, and platform operations across Airbnb, VRBO, and Booking. PMS experience: Guesty, Hostfully, Lodgify. → Long-Term Rental Management Tenant screening support, lease administration, move-in/move-out coordination, maintenance ticket management, rent collection oversight, and owner reporting. Platforms: AppFolio, Buildium, Rent Manager. → Business Operations & SOPs I document how your business actually runs, then build the systems to make it run better. Process mapping, SOP writing, workflow automation (Notion, ClickUp, Asana), and operational insights that surface inefficiencies before they cost you alot of money! → Property Manager Support I integrate into your existing team as a reliable operator = handling the day-to-day volume so you can focus on growth. Owner communication, vendor management, inbox triage, reporting, and issue escalation. → Chief of Staff / Executive Operations For founders and executives managing complex portfolios or growing teams: calendar and project management, stakeholder communication, meeting prep, cross-functional coordination, and making sure nothing important slips. RECENT REVIEW FROM A CLIENT: ⭐⭐⭐⭐⭐ "Aaron's expert insights and dedication caused our growth to increase by 24% in 4 months. I absolutely love working with him, he can tackle anything." Craig H. I bring 32 years of experience as both a business owner and operator, which means I understand the full picture: P&L pressure, team dynamics, vendor relationships, and the operational details that fall through the cracks when leadership is stretched thin. CORE SERVICES: - Executive Assistant - C-Suite Support & Calendar Management - Business Manager - Operations & Process Optimization - Property Manager & STR Management (Airbnb) - Full-Service Real Estate Management 🏆 Top-Tier MANAGEMENT & OPERATIONS 💎 100% Quick Response Time ✅ 6000+ Hours worked on Upwork ✅ Over 11 years on Upwork >proven track record 📈 100% Job Satisfaction 🎖️ Upwork Top Rated U.S. Based Freelance US Based Business Operations and Property Management: Are you ready to reduce frustration and streamline your operations? Invite me to your job Skills 🎯 Airbnb, Padsplit, Virtual Assistant, office admin, executive assistant, personal assistant, hospitality, office manager, Appfolio, Buildium, property management, operations, real estate, business management, US based Expert updated: June 2026
$100 hourly
Raven A.
- 5.0
- (13 jobs)
Irwin, PA
Operations Manager
Regulatory Compliance
Editing & Proofreading
Training & Development
Laboratory Equipment Skills
Hemp
Business Operations
Startup Consulting
Genetics
Fact-Checking
Customer Experience
Hospitality & Tourism
Business Development
Management Consulting
Good Manufacturing Practice
Education

Hello, I'm Raven, an experienced cannabis specialist dedicated to enhancing your cannabis business operations and navigating the complex regulatory landscape with research-driven innovation and compassionate solutions. With a deep-rooted understanding of the science of cannabis, I specialize in creating and delivering educational content tailored to your needs. Growing up in an environment where medicinal plants were never taboo, I’ve cultivated a meaningful relationship with cannabis, advocating for responsible drug policies in America. My expertise spans a broad spectrum of the cannabis industry, including cultivation, breeding, analytical testing, genetics, extraction, post-processing, seed-to-sale traceability, licensure application, brand development, quality control, document compliance, market research, educational material development, and social media marketing. I have hands-on and management experience in testing laboratories, cultivation facilities, outdoor farms, and processing labs. I am committed to helping experienced cultivators, startups, executives, and researchers optimize their cannabis operations from top to bottom. My solutions are rooted in compassion and backed by thorough research. In addition to my industry experience, I am actively involved in non-profit organizations, veterans' groups, academia, and patient education. I serve as the Director of Education for the Medical Cannabis Student Association and participate in numerous advocacy groups. Before specializing in cannabis biology, chemistry, and pharmacology, I spent a decade in the hospitality industry, where I honed my management skills and earned accolades for leading by example and upholding a standard of excellence. When you choose to work with me, you become my top priority. I am eager to collaborate and develop responsible, consumer-oriented business solutions tailored to your unique needs.
$35 hourly
Czarinah Kay N.
- 5.0
- (50 jobs)
Minglanilla, CEBU
Operations Manager
File Documentation
Appointment Scheduling
Scheduling
Client Management
CRM Software
Process Improvement
Business Operations
Google Workspace
Email Management
Email Communication
Calendar Management
Executive Support
Administrative Support
Virtual Assistance

I’m an Executive Assistant helping CEOs and founders stay organized, on schedule, and out of reactive mode through strong inbox, calendar, and operations support. I focus on execution and systems, making sure nothing slips, deadlines are met, and your backend runs without constant direction. Results ✔️ Saved 10+ hours weekly by restructuring inbox and calendar workflows ✔️ Booked 2–3 podcast guests per month through lead sourcing, outreach, and scheduling coordination ✔️ Managed post-episode execution including asset preparation, email announcements, and social posting to ensure episodes were published and shared on time ✔️ Supported webinars and scheduled events with admin coordination and email execution ✔️ Built SOPs and workflows that reduced back-and-forth and decision fatigue ✔️ Streamlined onboarding so clients experienced a smooth, professional start Core Executive Assistant Support Inbox & Calendar Management • Organize and label emails so urgent and high-priority messages are seen first • Flag action items and deadlines to reduce mental load • Draft responses for review to keep communication moving • Maintain a clean, structured inbox that supports focus • Manage calendar scheduling, reschedules, and buffers to protect deep work time Daily Admin & Execution Support • Track tasks, follow-ups, and commitments so nothing is missed • Prepare agendas, notes, and reminders ahead of meetings • Handle recurring admin work with consistency and reliability Operations & Workflow Support • Document SOPs to create clarity and reduce repeated questions • Set up and maintain workflows in Notion, ClickUp, Asana, or Airtable • Improve backend processes so work moves forward smoothly without bottlenecks Additional Support (as needed) • Podcast guest sourcing, outreach, and booking • Episode coordination and publishing administration • Post-episode admin tasks (email announcements, social posting, asset uploads) If you’re looking for an Executive Assistant who anticipates needs, protects your time, and keeps operations moving—send a message and let’s see if we’re a fit.
$99 hourly
Adam K.
- 4.8
- (22 jobs)
Seattle, WA
Operations Manager
Hospitality & Tourism
Budget Management
Business Consulting
Employee Training
Asset Management
Customer Experience
Management Consulting
Project Management
Business Operations
Strategic Plan

I help short-term rental and boutique hotel owners simplify operations, increase profit, and scale sustainably. With 25 years in luxury and independent hospitality, I bring hands-on expertise in systems, staffing, and strategy to help you grow efficiently and confidently. How I Help: • Operational Systems: Build lean, repeatable workflows and team structures that scale • Revenue & Margin Optimization: Unlock hidden profit through pricing, tech stack, and labor design • Guest Experience Design: Translate luxury-level hospitality into STR and hybrid models • Growth Strategy: Prepare for expansion, acquisition, or capital raise • Pre-Launch / Repositioning: Concept-to-opening support for new hotels or branded STR portfolios Who I Work With: • STR operators doing $500K–$10M+ in annual revenue • Boutique hotels modernizing systems or elevating guest experience • Owner-operators building regional brands • Hospitality tech founders needing real-world operational insight Why Clients Hire Me: • 25+ years in luxury hotels (Fairmont, St. Regis, and more) • Founder & CEO of Recreation Stays, a multi-market STR + hotel management company • Advisor to hospitality tech platforms, property funds, and boutique operators • Deep experience in both sides of the business, ownership and management Engagement Options: 🧭 Strategy Sprint (Most Popular): 4–6-week engagement to assess, prioritize, and create your growth roadmap 💼 Ongoing Advisory: Monthly retainer to support execution, team alignment, and accountability 📈 Project-Based Consulting: Focused deliverables — SOP design, P&L audit, pricing overhaul, or owner reporting setup Ready to professionalize your operation and grow profitably? Send me a message with a quick overview of your goals — I’ll reply personally and let you know if I can help. Note: I typically advise clients at $150–$200/hr but have temporarily reduced my rate on Upwork while opening to new projects and collaborations.
$75 hourly
Vanessa G.
- 5.0
- (7 jobs)
Middlesex, NJ
Operations Manager
Notion
ClickUp
Zapier
Business Development
Email Marketing Strategy
Marketing Analytics
Campaign Reporting
Lead Generation
Marketing Automation
Marketing Operations & Workflow
Google Workspace
Strategic Planning
Nonprofit
Virtual Assistance
Executive Support
Process Improvement
CRM Automation
Business Operations
Project Management
HubSpot

Organizations often engage me to solve a specific challenge. What I bring is the ability to understand how that challenge connects to broader organizational goals. A website redesign may really be about business development strategy. A book launch may reveal opportunities to strengthen content, marketing, and thought leadership. A communications initiative may uncover the need for stronger systems, partnerships, or operational alignment. Rather than focusing solely on the task at hand, I help organizations understand the underlying factors that drive sustainable success. My work sits at the intersection of operations, marketing, communications, strategic partnerships, and AI-enabled solutions, helping organizations align strategy, resources, and execution around what matters most. This perspective is grounded in 20+ years inside the C-suites of Citigroup, Merrill Lynch, Rothschild, BlackRock, Morgan Stanley, and McKinsey Global Institute, and in my work as Executive Director of a national nonprofit, where I held full P&L accountability, led board governance, and drove a 50% reduction in operating costs. Areas of focus: Operations & Organizational Effectiveness Marketing, Content & Communications Strategy Strategic Partnerships & Stakeholder Engagement AI Automation & AI Evaluation Growth, Visibility & Impact I am particularly drawn to organizations that are ready to move beyond isolated projects and create stronger alignment between mission, strategy, and results. Available for long-term engagements, ongoing retainers, and high-impact project work.
$65 hourly
Steven P.
- 4.9
- (74 jobs)
Middle Island, NY
Operations Manager
Customer Relationship Management
Analytics
Business Operations
Business Analysis
Sales Operations
Microsoft Dynamics CRM
Data Modeling
Zoho CRM
Web Design
Business Process Reengineering

I am a Zoho Authorized Partner with expertise in most Zoho applications. I implemented the Zoho platform for various industries such as finance, technology, service, and retail. Zoho provides a unique platform that enables a business to succeed without the need for complicated and costly software development. This is the key reason why I have chosen Zoho. Over the past year, I have completed Zoho implementations for more than 20 businesses such as a synthetic turf sales and installation company, an online medication prescriptions service, an office cleaning service, a breast cancer support network, and a dog park bar/restaurant). I am an expert in integrating and building customized client solutions. I also have extensive experience in sales management, data analytics, and fine-tuning operational processes. I pride myself on finding the most cost-effective solutions to any opportunity.
$167 hourly
Raphael I.
- 5.0
- (2 jobs)
Dubai, DU
Operations Manager
Healthcare IT
Product Launch
Go-to-Market Strategy
SaaS
Business Intelligence
Automation
Six Sigma
Lean Consulting
Agile Project Management
Business Operations
Artificial Intelligence
Process Improvement
Change Management
Product Strategy
Digital Transformation

𝐈 𝐡𝐞𝐥𝐩 𝐜𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐬𝐜𝐚𝐥𝐞, 𝐬𝐢𝐦𝐩𝐥𝐢𝐟𝐲, 𝐚𝐧𝐝 𝐬𝐮𝐜𝐜𝐞𝐞𝐝 - 𝐟𝐫𝐨𝐦 $𝟐𝟓𝟎𝐌 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧𝐬 𝐭𝐨 𝐬𝐜𝐫𝐚𝐩𝐩𝐲 𝐦𝐚𝐫𝐤𝐞𝐭 𝐥𝐚𝐮𝐧𝐜𝐡𝐞𝐬. 𝐈𝐟 𝐲𝐨𝐮’𝐫𝐞 𝐠𝐫𝐨𝐰𝐢𝐧𝐠, 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐢𝐧𝐠, 𝐨𝐫 𝐥𝐚𝐮𝐧𝐜𝐡𝐢𝐧𝐠, 𝐈 𝐜𝐚𝐧 𝐡𝐞𝐥𝐩, 𝐬𝐨 𝐥𝐞𝐭’𝐬 𝐜𝐡𝐚𝐭! For 12+ years, I’ve led digital transformation, streamlined operations, and launched 50+ products in 40+ countries, delivering results like $1M+ in cost savings, 35%+ revenue growth, and 400% engagement boosts. I’ve built and led cross-functional, multicultural teams across 40+ countries, worked with one-person start-ups and Fortune 500s, and delivered results like: ‣ Scaling operations 10x with Artificial Intelligence (AI). ERP and CRM implementation, and automation. ‣ Cutting $1M+ in costs through process redesign and Lean/Six Sigma. ‣ Driving 35%+ revenue growth with new market strategies. ‣ Boosting engagement by 400% through product and content innovation. 𝐖𝐡𝐚𝐭 𝐈 𝐛𝐫𝐢𝐧𝐠 𝐭𝐨 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬: ‣ 𝑬𝒏𝒕𝒆𝒓𝒑𝒓𝒊𝒔𝒆-𝒍𝒆𝒗𝒆𝒍 𝒕𝒓𝒂𝒏𝒔𝒇𝒐𝒓𝒎𝒂𝒕𝒊𝒐𝒏 𝒆𝒙𝒑𝒆𝒓𝒕𝒊𝒔𝒆: Delivered $250M giga-project transformation for PwC’s NEOM account, boosting productivity by 15% and customer satisfaction by 12%. ‣ 𝑺𝒄𝒂𝒍𝒂𝒃𝒍𝒆 𝒈𝒓𝒐𝒘𝒕𝒉 𝒇𝒓𝒂𝒎𝒆𝒘𝒐𝒓𝒌𝒔: Doubled revenue forecast for a $70M FinTech portfolio in 6 months by redesigning operations and go-to-market strategy. ‣ 𝑪𝒓𝒐𝒔𝒔-𝒊𝒏𝒅𝒖𝒔𝒕𝒓𝒚 𝒊𝒎𝒑𝒂𝒄𝒕: Life Sciences, Healthcare, FinTech, EdTech, and Public Sector, with P&L responsibility of up to $70M across LATAM, Europe, MEA, and APAC. 𝐖𝐡𝐚𝐭 𝐈 𝐝𝐨 𝐛𝐞𝐬𝐭 ‣ Digital transformation & operational excellence - building roadmaps, rethinking processes, and optimizing enterprise operations (integrating automation and AI) to make work faster, cheaper, and better. ‣ Product strategy & go-to-market - defining the “what” and “why,” then launching products that customers actually want. ‣ Change leadership - guiding teams through change so it sticks. ‣ Sector-specific expertise - deep experience in healthcare IT, SaaS platforms, and enterprise operations. 𝐇𝐨𝐰 𝐈 𝐰𝐨𝐫𝐤 I bridge strategy and execution. I’ll help you set the direction, then roll up my sleeves to get s*it done, whether that’s mapping processes, implementing automation, building BI dashboards, or leading cross-functional teams through delivery. 𝐂𝐨𝐫𝐞 𝐬𝐤𝐢𝐥𝐥𝐬 (𝐚𝐧𝐝 𝐭𝐡𝐞 𝐤𝐞𝐲𝐰𝐨𝐫𝐝𝐬 𝐩𝐞𝐨𝐩𝐥𝐞 𝐮𝐬𝐞 𝐭𝐨 𝐟𝐢𝐧𝐝 𝐦𝐞) Digital Transformation | Business Operations | Product Strategy | Change Management | Process Improvement | Lean Consulting | Six Sigma | Automation | Artificial Intelligence | Business Intelligence | SaaS | Agile Project Management | Go-to-Market Strategy | Product Launch | Healthcare IT | Operational Excellence | Operations Management | Enterprise Operations | Process Optimization | ERP Implementation | CRM Strategy | AI Strategy | Digital Innovation | Technology Roadmaps | Emerging Technologies | HealthTech Strategy | FinTech Strategy | EdTech Strategy | Growth Frameworks | Executive Advisory | Transformation Leadership | Scalable Operations | Market Expansion | P&L Management | International Market Entry | Stakeholder Management | Strategic Partnerships | Service Design | Customer Experience (CX) | Omnichannel Strategy | Data Analytics | KPI Frameworks | Business Process Reengineering | Governance Models | SOP Development | Organizational Design | Leadership Coaching | Interim C-Suite Roles | Fractional COO | Fractional CDO | Fractional CTO 𝐂𝐨𝐫𝐞 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 ‣ Fractional COO / CTO / CDO engagement for scale-ups and enterprises. ‣ Digital & Technology Transformation (ERP/CRM, AI/Automation, BI). ‣ Operational Scaling & Process Excellence (Enterprise Operations, Process Optimization, Lean Six Sigma, SOPs, Governance). ‣ Product Strategy & Go-To-Market Execution (SaaS, HealthTech, FinTech, EdTech). ‣ Board-Level Advisory & Interim Leadership. When you work with me, you’re not hiring a “consultant”, you’re bringing in a partner who has sat in your seat and understands what it takes to deliver board-level results under real-world conditions. If you’re looking for a partner who can help you accelerate transformation or scale, I’m just an invite away!
$83 hourly
Holly N.
- 5.0
- (4 jobs)
Lakewood, CA
Operations Manager
Mailchimp
Airtable
Streamline
Business Operations
Team Management
Project Scheduling
Business Analysis
Business Process Modeling
Gap Analysis
Process Improvement
Employee Training
Communications
Project Management
Data Entry

I work with founder-led startups where things are technically functioning but harder than they should be. Usually that means too many tools doing too little, tasks falling between the cracks, and no clear view of what's actually happening across the business. I come in, figure out what's really going on, and build cleaner systems to fix it, mostly in Airtable, sometimes across broader workflow and process design. I've replaced entire stacks of disconnected tools with a single well-built base that people actually use. I don't do big complicated rebuilds. I find the friction and remove it.
$99 hourly
Vasilii I.
- 5.0
- (66 jobs)
Petropavl, SEV
Operations Manager
Business Planning & Strategy
Go-to-Market Strategy
Business Strategy
Growth Strategy
Human Resources Consulting
General Project Consulting
Management Consulting
Startup Consulting
Business Operations
Project Management
Business Plan
Business Development
Business Consulting
Business Coaching
Business Management

Founders of fast-growing US and EU companies hire me when their business is scaling, but daily execution is falling apart. I build the rigid operational layer — OKRs, EOS frameworks, and AI workflows — so you can finally stop being the bottleneck. You're past the scrappy stage. The team is growing, the deals are coming — but somehow you're still the bottleneck. Priorities shift weekly. Your team waits for your input to move. You're spending Sundays firefighting instead of building. That's not a strategy problem. It's an operations problem. I'm Vasilii, an international Fractional COO with a Top Rated Plus track record on Upwork. I step into 7-figure startups and scaleups to build the operational architecture founders never had time to create: * Execution Rhythm: OKRs, weekly cadence, and clear ownership matrices. * Decision Systems: Autonomy in your org structure so the team moves fast without you in every meeting. * AI-Driven Operations: Identifying manual bottlenecks and integrating AI tools to cut overhead and speed up delivery. * Scalable Workflows: Processes that hold steady as you scale past 20, 50, or 100+ people. Why American and European founders trust me: * Western Management Standards: 95% of my portfolio consists of US, UK, and EU-based companies doing $500K–$5M. I operate entirely in your business culture and adapt to your time zones. * Proven ROI: Over $200K+ in verified earnings and a 100% Job Success Rate on this platform. Your investment is backed by real, audited execution. Engagement Options & Pricing: * Hourly Consultations: $99/hour Best for operational audits, short consultations, or ad-hoc tasks (under 5 hours/week). * Starter Fractional Package: $750/week (Up to 10 hours/week) Perfect for early-stage teams that need structured operational support and basic framework setup. * Scale Fractional Package: $1,250/week (Up to 20 hours/week) My most popular option. Designed for growing companies that need consistent operational leadership, execution tracking, and team management. Engagements are typically 3–6 months, part-time. No full-time overhead, no long onboarding — just rapid operational traction. If your company is doing $500K–$10M and you feel stuck in execution mode — let's talk. 👉 Click the "Invite to Job" button in the top right, and let’s schedule a brief 15-minute alignment call.
$40 hourly
Joshua B.
- 5.0
- (54 jobs)
Kenai, AK
Operations Manager
Business Operations
Business Development
Content Rewriting
Copy Editing
SEO Content
SEO Writing
Sales Management
Content Planning
Quality Assurance
Sales
Project Management
AI Content Creation
AI Content Editing
Content Writing
Content Editing
Process Improvement
Account Management
Team Management
Content Strategy
Content Management

I manage and improve content systems so they run smoothly, stay consistent, and actually support business goals. Over the past 8+ years, I’ve worked as an editor, content manager, and team lead, including managing content for a US-based SEO company and editing for a sales training company. My focus is no longer just writing—it’s overseeing content at scale and keeping everything aligned. What I handle: • AI-assisted content workflows • Editing and refining content for clarity and consistency • Managing writers and maintaining quality standards • Client communication and aligning content with business goals Before freelancing, I spent 13 years in sales and sales management across automotive and financial services. That experience shapes how I approach content—focused on performance, not just output. I’m a strong fit for long-term roles where I can take ownership of content operations, improve output, and act as a reliable bridge between clients and production. If you need someone who can step in, organize content, and keep things moving without constant oversight, let’s talk. Josh
$60 hourly
Iris V.
- 5.0
- (9 jobs)
Burlington, WA
Operations Manager
Process Optimization
Sales Management
HR System Management
Documentation
System Analysis
Customer Service
Vendor Management
Change Management
Product Management
Project Management
Salesforce
Business Operations
IT Management
HR & Business Services

Dedicated and results-driven professional with a proven track record in project management and IT & operations leadership. Seeking a challenging position where my strategic planning, operational optimization, and team collaboration skills can contribute to organizational success and drive efficiency. Adept at implementing innovative solutions to enhance project outcomes and streamline operations.
$40 hourly
Richwell A.
- 5.0
- (16 jobs)
Valladolid, CL
Operations Manager
Team Management
AI Platform
AI Chatbot
Real Estate
Property Management Software
AppFolio
Business Operations
Customer Service
Project Management
Zapier
Trello
Property Management
Management Skills
Podio
HubSpot

TOP RATED PLUS | OPERATIONS AUTOMATION EXPERT | PROPERTY MANAGEMENT SPECIALIST Looking to automate your workflows, scale your property management operations, and boost team efficiency — all without the chaos of growth? I help real estate and SaaS companies systematize, streamline, and scale through smart automations, process optimization, and data-driven operations. ⸻ PROPERTY MANAGEMENT OPERATIONS & SYSTEM AUTOMATION With 10+ years of experience managing and automating property operations across the US and UK, I’ve supported over 900+ rental units by building scalable systems that reduce manual work and improve visibility across teams. Core Expertise: • End-to-End Property Management Systems Setup (AppFolio, Buildium, Rentec, Podio) • Leasing Operations, Tenant Screening & Onboarding • Landlord Compliance & Documentation Control (DPS, Right-to-Rent, AML) • Performance Tracking & KPI Dashboards (SQL, MySQL, Google Sheets, Data Studio) • Workflow Automation (Zapier, Make, API Integrations) • Custom Reporting & Operations Dashboards Whether you’re managing 50 or 500 units, I can help you move from spreadsheets to a centralized, automated system that scales with your portfolio. ⸻ BUSINESS OPERATIONS & PROCESS IMPROVEMENT As an Operations Manager for a 7-figure SaaS company, I’ve designed and implemented systems that improved productivity, compliance, and cross-departmental communication. Specialties: • Business Process Optimization & SOP Documentation • CRM Automation (HubSpot, Pipedrive, ClickUp, Monday.com) • Quality Assurance & Testing (Test Cases, UAT, Release Validation) • Customer Success Operations & Retention Programs • Compliance Management (TCPA, GDPR, 10DLC, Risk Mitigation) • Product Launch & Go-to-Market Support for AI and SaaS Platforms My approach focuses on scalability, visibility, and accountability — ensuring teams operate with structure and clarity as your business grows. ⸻ CUSTOMER SUCCESS & TECHNICAL SUPPORT OPERATIONS I’ve led global support and success teams for FinTech and AI companies, bridging the gap between technical systems and customer experience. Key Areas: • API Testing & Troubleshooting (Postman, REST APIs, SQL Debugging) • Technical Documentation & Knowledge Base Development • SLA Management & Escalation Control (Zendesk, Jira, ServiceNow) • Voice & SMS Automation QA (Retell AI, Twilio, 10DLC Compliance) • Contact Center Optimization & Coaching ⸻ TOOLS & INTEGRATIONS Automation & CRM: Zapier, Make (Integromat), HubSpot, Pipedrive, ClickUp, Monday.com Databases & Reporting: SQL, MySQL, Google Sheets, Data Studio Support & QA: Zendesk, Jira, Confluence, ServiceNow, Notion Communication & Project Management: Slack, Trello, Podio, Asana ⸻ If you need an Operations Manager or Automation Specialist who can design systems, integrate tools, and create measurable results — I can help. Let’s streamline your business, automate the manual, and scale your operations efficiently.
$60 hourly
Alicia B.
- 4.8
- (29 jobs)
Toronto, ON
Operations Manager
Process Development
Process Documentation
Automated Workflow
System Automation
ClickUp
Process Improvement
Project Management
Management Consulting
Dubsado
Customer Relationship Management
Executive Support
Business Management
Business Operations
Business Strategy
Project Workflows

As an operations specialist, I help take the burden of day-to-day operations off your shoulders, allowing you to focus on your core skills and scale your business. With my expertise in operations management, I provide solutions that streamline your processes, increase efficiency, and improve your bottom line. My services are designed to simplify and optimise your business operations, saving you time and cutting down inefficiencies. Whether you need a full system overhaul, SOP development, or workflow automation, I’m here to ensure your business runs smoothly and effectively. Here are some of the results my clients are getting: ✅Reduced administrative time by up to 30% ✅ Saved over 10 hours a week by automating repetitive tasks ✅ Cut operational overhead by up to 30% with better systems and processes ✅ Boosted team productivity by 45% using clear SOPs and delegation ✅ Turned messy onboarding into smooth, professional client experiences ✅ Stepped away from daily tasks so the business keeps running even when the owner is out ✅Improved customer support processes, resulting in a 15% boost in customer satisfaction Tools I work with: ClickUp · Dubsado · HoneyBook · Zapier · Asana · Trello · Google Workspace · Kajabi · ConvertKit · WordPress · Zoom · Slack · Stripe Here's what I specialise in: 👍🏽Developing and implementing Standard Operating Procedures (SOPs) 👍🏽Managing daily operations to optimise performance 👍🏽 Streamlining workflows for greater productivity 👍🏽Enhancing client support and communication systems 👍🏽Overhauling systems for efficiency and better data management Client Testimonial: "Alicia is an extremely valuable connection for my business. Forthcoming and direct when it came to improving our business and processes. Visionary and able to quickly adapt to our existing process. Definitely was a rare find for my company. We cherish the progress that resulted from our contract. We also cherish the one-off conversations that kept our team motivated. She can take teams to the next level." - Doug Walker I take the time to understand your specific needs and challenges and work with you to develop a tailored solution that meets your business goals. Industries I’ve worked with include: -Education (coaches & course creators) -Real Estate Investors -Construction Companies (Landscaping, Renovations, Design & Build) -Non-profits -Cleaning Companies -E-commerce businesses I'm currently available for: — Retainer-based OBM/Operations support — Project-based systems build and ClickUp/Dubsado setups — SOP development — Executive/VA support roles If you're ready to streamline your operations and grow your business, contact me to schedule a consultation. Together, we can develop a customised plan to take your business to the next level.
$45 hourly
Kelly C.
- 5.0
- (17 jobs)
Houston, TX
Operations Manager
Lead Management
Automated Workflow
Project Workflows
Airtable
Google Workspace
Customer Lifecycle Messaging
HubSpot
Business Operations
Salesforce
KPI Metric Development
Project Portfolio Management
Process Development
Process Design
Customer Onboarding
CRM Software
Sales Operations
Sales Enablement
Project Risk Management
Salesforce Lightning
Salesforce CRM

I specialize in building the operational foundation that service-based teams rely on to scale — combining sales operations, client delivery, and workflow architecture into one cohesive function. With a 100% Job Success Score and $200,000+ earned on Upwork since 2019, I bring a proven track record of improving pipeline performance, strengthening client communication, and creating systems that support consistent, high-quality delivery. I design and manage end-to-end client journeys: seamless lead intake, structured sales pipeline movement, high-quality scoping and proposal development, and operational continuity from first contact through project readiness and handoff. In my most recent role, I expanded from sales lead management into full lifecycle ownership. I qualified high-value leads, conducted discovery calls, authored detailed Scope of Work agreements, built modular operational systems (SOPs, templates, CRM structures), coordinated cross-functional alignment, and delivered consistent client communication and project visibility. I developed scalable processes that supported team efficiency and enhanced the overall client experience. Core Services I Provide ■ Full-cycle sales operations: lead intake, qualification, CRM management, pipeline tracking ■ Client delivery & success: discovery facilitation, custom scoping/proposals, expectation management ■ Operational systems design: SOP creation, workflow automation, process documentation ■ Project readiness coordination: dependency tracking, risk surfacing, internal/external alignment ■ Fractional operations leadership and delivery support for teams of all sizes I excel in fast-paced, growth-oriented environments—whether scaling startups or established organizations—where strategic problem-solving, operational reliability, and structured client delivery create lasting value. My experience is highly transferable across creative services, design, real estate development, professional services, and other client-centric industries. Available for hourly or project-based engagements. Let's discuss how I can help streamline your client operations, accelerate pipeline performance, and support scalable growth.
$70 hourly
Mustafa E.
- 4.8
- (20 jobs)
Cairo, CAIRO
Operations Manager
Sales Operations
Sales Consulting
Enrich
Airtable
Make.com
Automation
Clay
Project Management
Business Process Automation
Business Development
Business Management
AI Consulting
AI Agent Development
Project Workflows
Business Operations

Hi, I'm Mustafa, a former business dev & operations manager turned GTM Engineer, driven by a passion for building automation systems that solve complex problems and scale effortlessly. After years of leading teams, overseeing projects, and wearing many hats, I realised my true calling lies in the technical side - creating the workflows, automations, and systems that power business success. What I Bring to the Table: - Outbound automation expertise: Designing multi-channel campaigns with personalisation that resonates. - Workflow optimisation: Building efficient, scalable automations that eliminate inefficiencies and save hours of manual work. - CRM integration & data enrichment: Ensuring seamless data flow, clean pipelines, and actionable reporting. - Problem-solving at scale: Leveraging APIs, webhooks, and AI-driven workflows to optimise performance and deliver results. Why My Journey Matters As a manager, I learned the importance of aligning processes with outcomes. Now, as a GTM Engineer, I focus solely on the technical side, building the systems that empower teams to work smarter, not harder. My ability to bridge the gap between strategy and execution means I’m not just building workflows—I’m designing solutions that make sense for both people and businesses. Tools: - Clay - Smartlead - Heyreach - Apify - Trigify - Ocean.io - Make.com - Airtable - ScrapeLi - Instant data scraper Recent Certificates: - AI co-pilot diploma Relevant Experience I’ve worked with startups and agencies to design and implement GTM strategies and automation systems that deliver measurable results. Some highlights include: SBJ Consulting: Developed outbound campaigns for ed-tech and SaaS clients like Examfly and G2z.ai, leveraging data-driven personalisation to secure high-value meetings. The Conversion Architects: Built a fully automated CRM and PM system, saving hours of manual work weekly and streamlining operations for seamless client onboarding and project delivery. Other Experiences Before transitioning to a dedicated GTM Engineer role, I gained extensive experience in business development, operations, and project management. These roles honed my ability to align processes with business outcomes and set me apart as a systems-focused problem solver. Business Dev and Operations Manager – Interview Query (Ed-tech) - Built and scaled the business development department, leading to a 3x increase in partnerships with top U.S. universities. - Designed outreach sequences, sourced leads, and managed the pipeline to expand our reach within the data science education market. Operations Project Manager – E-commerce (Probiotics Industry) - Led diverse projects, including identifying and onboarding a U.S. manufacturer in less than three months after a two-year search by the parent company. - Managed customer service, influencer marketing, and B2B agency collaboration to optimise operations.
$85 hourly
Jennifer G.
- 5.0
- (43 jobs)
Littleton, CO
Operations Manager
ADP Workforce Now
Business Operations
Staff Orientation & Onboarding Materials
HR & Business Services
Gusto
Candidate Interviewing
Human Resource Management
LinkedIn Recruiting
Human Resources Strategy
Administrative Support
Office Administration

Dear Potential Client, To start, I would love to share previous and current feedback from my amazing clients: ⭐️⭐️⭐️⭐️⭐️"Jenn has been the absolute best to work with. She is incredibly knowledgeable and such a pleasure to work with. I highly recommend any business use Jenn for all their HR needs!" ⭐️⭐️⭐️⭐️⭐️"Jennifer did an excellent job. She thoroughly understood the assignment and executed it fast and in the best possible quality." ⭐️⭐️⭐️⭐️⭐️"Jennifer is extremely flexible and does outstanding work. She is busy and has other clients who rely on her but does a great job at juggling multiple priorities. If you need someone to come up to speed quickly, she is your person." ⭐️⭐️⭐️⭐️⭐️"Great to work with. Highly knowledgeable. Shared lots of good ideas to implement." About Me: Experienced Human Resources professional with a demonstrated history of leading and providing support in all things HR, Payroll, Recruitment, Employee Development, Onboarding, Policies and Compliance. I am highly equipped in helping startups and small businesses with HR and payroll set up, nationwide business registrations, employee onboarding, training, terminations, writing job descriptions, managing job boards, I-9 and E-Verify, background and reference checks, drug screening services, employee handbooks and policies, performance review templates, legal compliance, audits and more. I have experience serving clients in the following industries: Finance and Accounting, Real Estate, Automotive, Cosmetic and Beauty, Health and Wellness, Speech Language Pathology, Nursing and Medical, Construction, Electrical, Education Technology, High Tech, IT, Engineering, Manufacturing, Travel, Telecom, Retail. I am experienced in the following payroll systems: Gusto, ADP (Run, Workforce Now, Enterprise HR, Global Payroll,) Paycor, Paychex, Paycom, OnPay, Patriot, QuickBooks. Pricing: Retainer-Based Pricing (Most Common) Monthly Retainer Range: $3,500 – $5,000/month Best For: Ongoing, embedded HR support where the consultant becomes the company’s fractional HR team. Typical Services Included: -Compliance management -Employee onboarding & offboarding -Benefits administration -Payroll management -Employee relations support -Policies & handbooks -Light recruiting assistance -Day-to-day HR inbox and team email responses -Multi-state payroll and HR administration This model is most common for teams of 20-30 employees, who require consistent HR coverage but not a full-time hire. Please contact me for a quote tailored to your team. I look forward to working with you!
$125 hourly
Nicole L.
- 4.8
- (15 jobs)
Fort Lauderdale, FL
Operations Manager
Continuous Improvement
Process Documentation
Compensation & Benefits
Business Operations
Automated Workflow
Project Management
HR Policy
Employment Handbook
Human Resources Compliance
Human Resource Information System
Recruiting
Employee Relations
Human Resources
HR & Business Services
Performance Management

Driving process improvement and streamlining workflows across HR, talent acquisition, sales, marketing, and business operations. Strong business and technical acumen with over 12-years experience working for organizations ranging from small startup environments to Big Tech. Fierce problem-solver who leverages modern technology to implement and deploy tools and automations that increase efficiency and productivity. Background & Experience Highlights: - Strong business acumen, communication, and presentation skills - Supports highly technical teams as well as senior leaders and executive stakeholders - Streamlines workflows, increases efficiency, automates tasks, and enhances productivity - Develops and leads HR programs end-to-end, including creating and implementing SOP's - Full life cycle recruiting in both corporate and agency settings - Recruits for one-to-one, evergreen, university, technical, healthcare, and executive level roles - Leverages data to drive decision-making, implement process improvement, and solve ambiguous challenges - Manages and mentors HR and recruiting teams, in both onsite and remote environments - Supports growth while maintaining company culture and employee experience during mergers & acquisitions - Collaborates with hiring managers and leadership teams to define hiring needs, build organizational structures, and support succession planning - HRMS & ATS Tools: Workday, ADP, SuccessFactors, Taleo, Beamery, Zoho, BambooHR, Greenhouse, Workable, Breezy, Bullhorn, Gusto, Paychex, and more Project Management & Process Improvement: - Leads projects end-to-end, including performing needs assessments to developing scopes of work, establishing project goals and objectives, managing budget and allocating resources, settling up tasks and milestones, communicating with stakeholders, generating progress reports, and delivering results - Proactively identifies true and potential business challenges and uses creativity and ingenuity to develop intelligent solutions - Consistently delivers custom process improvement solutions to enhance complex workflows across multiple functional areas - PM Tools: Asana, Clickup, Trello, Zoho, Monday.com, MS Project, and more Technical Project Highlights: - Designed, built roadmap, and project managed the development and deployment of a web application (MS Office AddIn), which automated document parsing and formatting - Collaborated with senior leadership at Facebook to evaluate metrics, identify gaps, and redesign a recruiting analytics report using complex functions and automations in Salesforce - Designed, developed, updated, and maintained multiple websites for clients across various industries - Developed a script to automate tedious capture/send compliance process, freeing up several hours per week per team member - Designed, managed, and deployed crowdsource recruiting platform, which managed open requisitions, applicants, and recruiter stats, including submissions and earnings - Helped client create and implement new revenue stream through publisher and affiliate marketing partnerships - Developed a strategic email marketing campaign for a product launch, integrating subscriber sign up forms and building a comprehensive sales funnel - Transitioned procurement and sales operation from paper-based filing system to electronic record keeping and filing with cloud storage and complete virtual access Marketing & CRM: - Proven experience driving revenue growth, customer engagement, and customer acquisition with strategic marketing techniques, attractive websites and landing pages, enticing email campaigns, application integration, and automated workflows. - Ability to configure, integrate, and pull meaningful insights from a variety of SaaS platforms, including Salesforce, HubSpot, Zoho, and more Career Development Coaching: - Creates career and job search materials, including resumes, cover letters, biographies, and LinkedIn profiles - Provides coaching on job search strategy, interview preparation, and offer negotiation - Develops and delivers training sessions on a variety of career development topics for candidates, coaches, and recruitment professionals Education & Training: - Bachelor’s degree Economics with a minor in Business - Bachelor's degree in Information Technology - Certifications in Human Resources and Data Analysis - Professional training and certificates in resume writing and personal branding - Google certified in Data Analytics Technical Skills: - Data Analytics - Excel Power BI / Macros - Tableau / BigQuery / Kaggle - SQL / MYSQL - HTML / CSS / Javascript - VB / VBA - Zapier / API Integrations - AI Tools: ChatGPT, Bing, Bard, Dall-E, Stable Diffusion - WordPress / Wix / Square / GoDaddy / HubSpot / Zoho
$40 hourly
Mainul I.
- 4.9
- (26 jobs)
Chittagong, CHITTAGONG
Operations Manager
Business with 1-9 Employees
Digital Marketing Management
Virtual Assistance
Business with 10-99 Employees
Agile Project Management
Google Workspace
Business Operations
Digital Marketing
IT Project Management
Digital Project Management
WordPress
Team Management
Google Ads
Google Analytics
Search Engine Optimization

Stop wasting ad budget. I specialize in turning underperforming campaigns into lead-generating machines for local businesses. What I Fix: Plateaued ROAS High CPAs Ad creative fatigue Team productivity blocks Proven Track Record: 500+ campaigns optimized Creative team leadership Cross-platform strategy design Why Work With Me: Industry-specific ad templates Proven local targeting tactics Creative team management Multi-platform expertise Send your worst-performing ad - I'll show you 3 fixes in 24 hours. OR Book a 15-min audit call. I'll show you exactly where your money's leaking.
$65 hourly
Ronnie S.
- 5.0
- (41 jobs)
Jeffersontown, KY
Operations Manager
Visual Basic for Applications
Business Operations
Windows App Development
Data Visualization
Automation
Report
Data Modeling
Dashboard
IT Management
Process Improvement
Program Management
Cross Functional Team Leadership
Business Process Management
Continuous Improvement
Microsoft Excel

Experienced Leader with an entrepreneurial spirit and a demonstrated history of driving improvements in the information technology and services industry. I am skilled in Business Process Management, Operations Management, Customer Satisfaction Program Management, Balanced Scorecard Development and Implementation, Transformational Change Management, Program & Project Management, Performance Management & Reporting including KPIs, OKRs, SLAs, & SLO's, and Communications & Presentation Skills. I lead the development and implementation of a strategy management system which included the development and rollout of Strategy Maps, Balanced Scorecards, Strategic Initiative Tracking tool (program & project management methodologies), KPIs and OKRs with related Dashboards, Scorecards, and performance reports. I provided assistance in establishing a robust meetings and reporting framework to support the ongoing management of the "Strategy Management System" and provided training and support to the client's personnel. I have over 15 years experience in application development in Excel using VBA to bring innovative solutions or automation to solve complex client problems, implement the solution and train the client to maintain the solutions after implementation. I am especially experienced in building high performance teams and strong, trusted client and stakeholder relationships.
$60 hourly
Lexy D.
- 5.0
- (6 jobs)
Trumbull, CT
Operations Manager
Google Sheets
Microsoft Excel
Email Communication
Data Entry
Customer Service
Copywriting
Consumer Goods
Client Management
Sales Management
Account Management
Product Photography
Ecommerce
ClickUp
Airtable
Project Management
Production Planning
Logistics Management
Business Operations
Sales Presentation
Inventory Management

Strategic and detail‑driven Project Manager with 5+ years of experience at a luxury skincare brand, specializing in TV retail and omni‑channel launches. Proven track record of leading end‑to‑end product lifecycle management, aligning merchandising strategy with on‑air storytelling, and partnering cross‑functionally to deliver high‑impact assortments on time and on budget. Deep expertise in TV retail calendars, forecast planning, vendor coordination, and luxury brand execution.
$45 hourly
Jonathan O.
- 4.8
- (10 jobs)
Charlotte, NC
Operations Manager
Project Management
Brand Identity Design
Digital Marketing
Web Design
Graphic Design
SAP Warehouse Management
Warehouse Management
Six Sigma
Business Operations
Data Analysis
KPI Metric Development
Process Improvement
SAP ERP
Microsoft Excel
Microsoft Power BI Data Visualization
Microsoft Power BI
Supply Chain Management
Supply Chain & Logistics
Inventory Management

Small and mid-size businesses hire me when their operations are leaking money — through inventory inaccuracies, manual reporting, or fulfillment breakdowns they can't see clearly. I'm an operations analyst with 11+ years across Walmart, Target, and TJX Companies. I've built Power BI dashboards that cut decision-making time by 40%, redesigned inventory workflows that pushed accuracy from 91% to 97%, and automated reporting systems that eliminated hours of manual work every week. On Upwork, I help business owners and ops teams with: Inventory audits and cycle count programs Excel and Power BI dashboards and reporting SOP creation and process documentation Supply chain and fulfillment process cleanup ERP/WMS data reconciliation and cleanup If your ops feel disorganized, your data is scattered, or you're flying blind on inventory — that's exactly where I work best. Let's talk.
$40 hourly
Dorotea G.
- 5.0
- (5 jobs)
Zagreb, CITY OF ZAGREB
Operations Manager
Canva
Scheduling
Social Media Advertising
Data Entry
Team Management
Integration Testing
Organizational Development
Management Skills
3D Art
Video Editing & Production
Zoom Video Conferencing
Administrative Support
Business Operations
Organizer

Hi there! My name is Dora, and I bring over 5 years of experience as a project manager, successfully leading teams of creative professionals (graphic designers, video editors, media buyers, developers) and serving as a mediator between internal teams and clients. I thrive in fast-paced environments and take pride in my strong managerial, organizational, and problem-solving skills. Being tech-savvy, I’m proficient not only in communication, digital marketing, and project management tools but also have developed advanced skills in automation of backend systems (integration of CRM, email management software, payment gateways, lead generation funnels, sales funnels, client websites, forms, surveys, quizzes, etc.). I am hardworking, responsible, and a quick learner. I’m easy to collaborate with, I take on responsibilities with enthusiasm, and always strive to give my best.
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