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Main areas: 🚀 Instagram and FB Growth & 🧩 CX Expert (Bilingual EN/ES) 🧩 Customer Support & Operations (Bilingual EN/ES) Specialized in structured support systems for e-commerce brands, dropshipping stores, SaaS, and education platforms ✔ Zendesk / Gorgias / email / chat / ticketing support ✔ Shopify dropshipping order management (tracking, refunds, disputes, fulfillment support) ✔ Customer Experience (CX) support, escalation handling & retention workflows ✔ CRM workflows (HubSpot, Salesforce, Notion systems) ✔ Virtual Assistant (VA) for e-commerce operations & daily admin tasks ✔ AI-assisted customer support workflows & automation (response templates, tagging systems, FAQ optimization) 🚀 Instagram Organic Growth (Brands & Creators) ✔ Audience targeting (niche + competitor analysis) ✔ Engagement optimization (reach, saves, comments, retention signals) ✔ Profile optimization (bio, positioning, conversion focus) ✔ Content direction for consistent growth strategy ✔ Early-stage account credibility building & visibility growth ⚡ Experience Highlight 🏆 Led Customer Experience (CX) & teacher/community support at Skillshare for 4+ years (4,000+ hours) Handled onboarding, escalations, content licensing workflows, and high-volume support operations with consistent reliability and structured communication.

Looking to scale your sales pipeline and book more qualified meetings? Let’s connect. I am a results-driven Tech B2B Sales Specialist with 4+ years of experience executing high-volume outbound prospecting campaigns, cold calling, and managing sales pipelines across North and Latin American markets. My approach combines a strong technical background in Computer Science with advanced sales frameworks to convert cold data into high-value business opportunities. What I bring to your project: • Outbound Prospecting: Proven track record of achieving up to a 45% conversion rate from qualified contacts to active leads. • Cold Outreach Mastery: Expert in multi-channel cadences using cold calling, email sequencing, and social selling. • Tech & CRM Discipline: Advanced user of Salesforce, HubSpot, Outreach, and Apollo to ensure clean data and precise pipeline tracking. • Consultative Selling: Skilled at conducting discovery calls, identifying pain points, and qualifying Tier-1 accounts. Core Tools & Expertise: • CRM & Sales: Salesforce, HubSpot, Outreach, LinkedIn Sales Navigator • Analytics & Ops: Power BI, Tableau, Advanced Excel • Languages: English (Professional B2+) | Spanish (Native) Whether you need an experienced BDR to build your outbound strategy from scratch or an Inside Sales expert to manage your existing pipeline, I deliver consistent, target-driven results. Click the "Invite to Job" button, and let's talk about how we can hit your sales KPIs this month!

✅ 4x Microsoft Certified (PL-300, AI-900, DP-900, MS-900) | 100% Job Success | Top Rated From Wall Street analytics to AI-powered dashboards. I build BI systems that C-suite executives trust to make decisions. With an Economics degree, a Systems Engineering degree, and experience at Morgan Stanley and Moody's Analytics, I bring a rare combination: I understand both the financial logic behind the numbers and the engineering required to deliver them reliably at scale. I also led M&A analytics at Kareo (healthcare SaaS) and founded Ceteryx, a data intelligence consultancy. 𝗪𝗵𝗮𝘁 𝗜 𝗗𝗲𝗹𝗶𝘃𝗲𝗿 𝗣𝗼𝘄𝗲𝗿 𝗕𝗜 𝗗𝗮𝘀𝗵𝗯𝗼𝗮𝗿𝗱𝘀 & 𝗥𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴: Executive KPI scorecards, financial reporting suites, operational dashboards, designed for CFOs, COOs, and board presentations. 𝗣𝗼𝘄𝗲𝗿 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻: Power Apps for data capture + Power Automate for workflow automation + Power BI for live reporting, a fully integrated Microsoft stack. 𝗔𝗜-𝗘𝗻𝗵𝗮𝗻𝗰𝗲𝗱 𝗕𝗜 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀: I integrate OpenAI/Claude into Power Platform workflows, automated executive summaries, anomaly detection, and natural-language data queries. 𝗖𝗥𝗠/𝗘𝗥𝗣 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻𝘀: Salesforce, HubSpot, Dynamics 365, NetSuite, QuickBooks. I connect your operational systems to Power BI for a single source of truth. 𝗗𝗮𝘁𝗮 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗶𝗻𝗴: ETL pipelines (Python, Airflow, dbt), data modeling, Snowflake/PostgreSQL/Azure optimization. 𝗣𝗿𝗼𝘃𝗲𝗻 𝗜𝗺𝗽𝗮𝗰𝘁 Reduced ETL runtime 70% for a NASDAQ SaaS firm → $30K/mo in compute savings Built real-time fraud detection pipeline (99.3% accuracy) with Python & Kafka Migrated 50+ on-prem SQL databases to AWS with zero downtime Delivered CFO-grade SaaS metrics dashboards (MRR, LTV, churn) for board presentations 𝗪𝗵𝘆 𝗠𝗲 Ex-Morgan Stanley & Moody's Analytics: I speak finance fluently 4x Microsoft Certified: PL-300, AI-900, DP-900, MS-900 Founder of Ceteryx: entrepreneurial mindset, ownership mentality Fluent in English, Spanish, Italian Fast starts: most clients see first results in < 7 days Free 30-minute consultation to scope your project ⭐ Client Reviews "Built a dynamic, CFO-grade dashboard from minimal specs. Hit every deadline." "Joined disjointed data I thought impossible and delivered CXO-ready insights." "Responsive, insightful, knows the ins and outs of MS Power Platforms and OpenAI integration." 📞 Send me your data challenge: I'll blueprint a solution in 24 hours, no strings attached.

Professional Profile Results-driven Sales, Recruiting, and Call Center Operations Leader with 15+ years of experience in lead generation, client acquisitions, legal intake, and high-performance team development. Adept at optimizing call center efficiency, implementing KPIs, and designing training programs for agents, recruiters, and leadership teams. A strategic problem-solver with a passion for process automation, CRM optimization, and scalable sales systems, I specialize in building and managing high-conversion call centers—from recruiting top talent to implementing cutting-edge dialer technologies. My approach blends assertive salesmanship with active listening, ensuring every client interaction is goal-oriented, consultative, and service-focused. A proven leader in legal sales pipeline management, I combine consultative selling with case qualifications scaling plaintiff-focused Intake processes. My approach ensures law firms capture more qualified leads, reduce intake leaks, and improve ROI on marketing spend. Core Expertise: ✔ Call Center & Dialer Management (Predictive/Progressive, ACD, Power Dialer) ✔ Sales Pipeline Optimization (Lead Gen, Appointment Setting, Short Sales) ✔ Legal Intake & Client Acquisition (High-Conversion Strategies) ✔ Team Leadership & Training (Agents, Recruiters, Supervisors) ✔ CRM & Workflow Automation (Salesforce, Zapier, Legal Funnel) Key Technical Proficiencies: CRMs: Salesforce, Podio, Close CRM, Real Geeks, Vulcan7 Dialers: Five9, CallTools, RingCentral, Kixie, Mojo Dialer Automation Tools: Zapier, Legal Funnel, Best Legal Choice Lead & Data Platforms: REIPro, Zillow, PropStream Communication Systems: Vonage, Smartphone, Openphone Philosophy: "A client doesn’t care what you know until they know you care." Success in sales and intake isn’t just about metrics—it’s about building trust, understanding needs, and delivering solutions that align with the client’s goals.

With +5 years of administrative experience as a Executive assistant, Virtual assistant and Virtual coordinator, I offer quality professional service. My goal is to provide you with quality support that you can consistently rely on so you have more time to invest in your business goals. Services: - Scheduling and organization - Event planning and management - Travel and expenses - International events and coordination - Web research and data entry - Social media management - and much more… Platforms: - Zoom, Slack, Teams, Google Meets - Outlook, Gmail - Google Workplace - Calendly -Canva - Salesforce - Excel, Tableau

I am an experienced operator with 15+ years leading cross-functional teams, scaling agencies, and building operational systems that turn chaos into clarity. I specialize in process design, performance management, and organizational enablement, helping founders and executives scale sustainably without losing agility. My sweet spot is working with fast-moving companies (creative, SaaS, adtech, marketplaces, fintech, and startups) where growth outpaces systems. I align people, process, and technology to deliver consistent results, empower teams, and free up leadership to focus on vision and revenue. Native Spanish speaker and fluent in English, I am known for my strategic vision, meticulous execution, and collaborative approach. Whether you're looking to refine your marketing strategies, scale your operations, or optimize campaigns, I am committed to delivering exceptional value. Let’s connect to discuss how I can contribute to your project’s success! Core Expertise Operational Strategy & Process Design Streamlined workflows across sales, delivery, and finance using tools like Monday.com, Notion, Sora, and AI assistants. Client Experience Management Designed and led end-to-end client journeys—onboarding through retention—ensuring excellence at every touchpoint. Performance & Resource Management Built scalable frameworks for capacity planning, utilization tracking, KPIs, and profitability reporting. Leadership & Organizational Enablement Mentored global remote teams, established feedback loops, and created a culture of accountability and high performance. Change Management Guided organizations through leadership transitions, new tool adoption, and rapid scaling while maintaining clarity and stability. What You Get Working With Me ✅ Fractional COO support to stabilize and scale your business. ✅ Operational frameworks customized to your team, not cookie-cutter templates. ✅ Hands-on leadership that balances strategy with execution. ✅ Empathy-driven client experience design that keeps retention high. ✅ Clarity for founders, freeing your time to focus on growth. Let’s Work Together If you’re a founder, agency, or startup in need of an operator who can build the backbone of your business, let’s connect. I’ll step in as your COO, align your teams, and scale your systems, so you can lead with vision while I handle execution.