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  • $86 hourly

    • 4.8/5
    • (47 jobs)
    It is my job to help save you money and to follow up with your money all the way to the bank. I am detail-oriented and very confident in collections and accounting process workflows while achieving excellent customer service satisfaction. If you need help with following FDCPA guidelines in your collection process, I can create templates personalized for your business. Creating credit and risk analysis policies are my specialty, as well as cash flow forecasting. I have great experience with CPG companies, including Walmart along with other large retailers. This means I can help with chargebacks, disputes, and those pesky invoice deductions that are costing you money. I have over nine years of full accounting experience with a focus on billing, implementation, and credit balance. I am certified to work with international clients, credit management, and risk analysis. My years of freelance experience and working with clients give me a wide variety of skills applicable to many industries. My work has been able to reduce DSO in 3 months or less by up to 26 days, this can mean a big difference for many small businesses. *Credit Management *Debt Collection *Accounts Receivable *Efficient invoicing *AR Automation *Global Credit Policy *Increasing Cash Flow *Business Consultation *Workflow Implementation *GAAP understanding and compliance My absolute favorite thing about accounting is to go through an aging or risk analysis report. I enjoy following through with clients to ensure your invoices are correct, that they have been received, and that they pay promptly. Let me help you improve your cash flow. Every business needs money to grow and succeed, and I would love to help with making your business grow! I have used my expertise knowledge to publish books on various topics that deal with credit policies, debt collection practices, and accounts receivable tips. I have strong analytical skills, especially in financial reports and general ledger work. My original background was in customer service, and I am trained in Netsuite, Acumatica, Xero, Quickbooks, Clio, Salesforce, and other cloud-based software. Looking into AR and other automations ( using ChatGPT or billing reminders) but not quite sure how to implement it? I can help with that. I am very familiar with many productivity apps such as Monday, Process Street, and Chaser. I created and followed through with credit management techniques that led to 32% company cash flow growth in a year.
    vsuc_fltilesrefresh_TrophyIcon Collection Agencies
    ChatGPT
    Payment Processing
    Credit Scoring
    Management Accounting
    Debt Collection
    Financial Analysis
    Accounts Receivable Management
    Microsoft Excel
    Cash Flow Analysis
    Customer Service
    Account Reconciliation
    Accounts Receivable
    Financial Projection
    Invoicing
    Accounting
  • $13 hourly

    • 4.2/5
    • (35 jobs)
    🌟If you want to: 👉 Improve your work-life balance. 👉 Save time and money. 👉 Stay Organized. I'm here! Let me be your Digital Sidekick so you can focus on what you do best. 💬 What previous client says about my work: "Rochelle was an invaluable asset to my company. I ran out of work for her, otherwise I would have kept her forever! She had excellent English skills and worked very very efficiently! Best of luck Rochelle!" "Rochelle did a great job. She was excellent at organizing data she gathered while doing research. Thanks for all you did!" "Thanks, Rochelle! You did a good job of meeting expectations, and I learned some on how to better manage my team. I will have more administrative assignments in the future and I would like to keep you in mind for those tasks. Take care and talk soon!" "Great work, attention to detail and ability to meet deadlines." "Will hire again for additional work in the future." ⚙️ EXPERTISE 🔥 Administrative Task (3 Years of Exp) ● Appointment Scheduling (google meet/zoom) ● Customer Service (Phone, Email, Chat) ● Google Calendar Management ● Light Image editing (Canva) ● Social Media Engagement ● Inbox/Email Management ● Account Reconciliation ● Accounts Receivables ● Project Management ● Light Bookkeeping ● Light Credit Repair ● Billing Specialist ● Data Entry ● Research 🔥 Travel Management (6 Years of Experience) 🔥 Debt Collections (13 Years of Experience) 🔥 Ad hoc tasks and more 🛠️ TOOLS I USE: ● Microsoft Office (Word, Excel, PowerPoint) ● Google Workspace ● Quickbooks ● Salesforce ● Chat GPT ● Zendesk ● Asana ● Canva ● Notion 📲 COMMUNICATION: ● Google Meet ● Google Chat ● Messenger ● MS Teams ● Discord ● Slack ● Zoom ● Viber 🚨 KEY PROFESSIONAL VALUES: 🔥 Critical Thinking 🔥 Curious & Focus 🔥 Integrity Cheers! Rochelle P.
    vsuc_fltilesrefresh_TrophyIcon Collection Agencies
    Payroll Accounting
    Order Processing
    Invoicing
    QuickBooks Online
    Customer Service
    Bank Reconciliation
    Xero
    Executive Support
    Administrative Support
    Calendar Management
    Account Reconciliation
    Virtual Assistance
    Bookkeeping
    Credit Repair
    Debt Collection
  • $20 hourly

    • 4.7/5
    • (17 jobs)
    Hi everyone, thank you for stopping by and taking the time to learn what I can offer to your company. Please know that I'm used to working under pressure and meeting deadlines. I have over 20 years experience and have worked with almost all AR platforms like Zendesk, Fresh Desk, Slack, Zohobooks, Stripe, and QBO to mention a few. I'm always proactive and need little to no supervision and most importantly you see results in the first 30 to 60 days. I can help you create a process that is right for your industry and will improve your cash flow. Please reach out to me if you need someone that is confident, assertive, reliable, and gets the job done right. All I ask in return is a stable job, clear instructions and the tools to get the job done. Kind regards
    vsuc_fltilesrefresh_TrophyIcon Collection Agencies
    Administrative Support
    Accounts Receivable
    Customer Support
    Accounts Receivable Management
    Debt Collection
    Bookkeeping
    Scheduling
    Customer Service
    Lead Generation
    Data Entry
    Phone Support
    Microsoft Excel
  • $10 hourly

    • 5.0/5
    • (4 jobs)
    ⭐Debt Collection Expert with 8 years of experience ⭐Data Entry Expert + Skip Tracing ⭐Best-in-Class Customer Support (Phone/Email/Chat) to ensure customer satisfaction and retention. Hi. I’m Salman. A debt collection expert, customer support specialist, and data entry expert with 10 years of experience in the BPO industry. In the last 10 years, I have worked with many clients all over the world including: 💎Debt Collection and Skip Tracing services provided to the biggest banks in the MENA region and businesses from US and Europe. 💎Data Entry services provided to a well-known US-based company providing financial services internationally. 💎Accounts Receivable for a US-based B2B financing platform. Tools and Communication Software: ✅ Microsoft (Word, Excel, PowerPoint, Power BI, Outlook, Teams, Skype) ✅ Google (Gmail, Docs, Spreadsheets) ✅ Slack ✅ Intercom ✅ WhatsApp Business ✅ Collect! (CV 12) ✅ Salesforce ✅ Nitro Pro ✅ Adobe Acrobat ✅ Lucidchart I will provide you with the best services and complete projects on time so that you can achieve the results you are looking for. I believe in forging strong partnerships with my clients and becoming their trusted and reliable ally. Your Success is my Top Priority! 🙌 Interested? Let’s chat and build a long-term profitable partnership.
    vsuc_fltilesrefresh_TrophyIcon Collection Agencies
    Microsoft Word
    Virtual Assistance
    Lead Generation
    Online Chat Support
    Phone Support
    Email Communication
    Customer Service
    Customer Support
    Google Sheets
    Microsoft Excel
    Typing
    Data Entry
    Accounts Receivable
    Debt Collection
  • $60 hourly

    • 4.6/5
    • (31 jobs)
    Certified Financial Management Professional (Institute of Finance and Management) With 18 years of battle-tested experience in Debt Recovery and Accounts Receivable, I'm your strategic partner for optimizing B2B Collections, streamlining Accounts Receivables, and navigating complex Medical Lien Negotiations. Having weathered challenges, I've emerged with enhanced skills, deeper insights, and an unwavering commitment to excellence. My job is to protect the lifeblood of your business – your cash flow. I bring a balance of professionalism and warmth, building strong customer relationships and impeccable integrity, so your business thrives in every aspect. What I Offer: • B2B AR Collections: Collect, manage, and resolve open accounts receivable balances, executing dynamic collection and communication strategies to optimize collection channels and solutions • Monitoring and Collaboration: Coordinate with relevant groups i.e sales, renewals, legal, accounting, etc. to achieve solutions. • Medical Lien Negotiator handling medical lien receivables and Filing claims in magistrate court • Identifying and implementing efficiency-boosting improvements in workflow and processes. • FDCPA, SDCPA, HIPAA compliant • Bank reconciliation, cash application, check monitoring, skip tracing • AI and Cybersecurity Synergy for early threat detection, response capabilities, and overall cybersecurity measures. • 18 years in AR Collections and Finance. This experience gives me sharper judgment and the ability to recognize patterns, allowing me to make the right calls. Which also leads to better strategic decisions. Industries Served: Global Software/SaaS, Healthcare/Medical, Banking & Finance, Manufacturing and more. Notable Achievements: • Successfully handled AR collections for new acquisitions, managing AR portfolios with total dues of up to $10 million each. Managed at least 2-4 portfolios for multiple subsidiaries of global enterprises. • Continuously expanding expertise through certifications in Risk Management, Finance, AI, and Cybersecurity. • Top Rated Plus status on Upwork since 2020 CRM & ERP: Oracle NetSuite, Salesforce, HubSpot, Myob, Sage Intacct, Microsoft Dynamics 365, ChiroTouch, Filevine and more. Payment platforms: Authorize.net, Paypal Business, 2CheckOut etc. Supplier/Vendor portals: Coupa, Ariba, Tungsten, iSupplier VoIP: Fuze, Ring Central, Vonage , TELUS, AirCall Let's Get Started: Are you ready to optimize your collections process and boost your cash flow? Let’s discuss how my expertise can benefit your business. Message me today, and I’ll respond within the day to set up a call. Keywords: Accounts Receivable Expert, Collections Analyst, Credit Risk Management, AR Automation, Debt Recovery, Medical Lien Negotiation, Financial Services, Healthcare, B2B Collections, Oracle NetSuite, Salesforce, Sage Intacct, Microsoft Dynamics 365, HubSpot, Cash Flow Optimization, Debt Settlement, Legal Negotiation, Medical lien, Customer Retention, Business Growth
    vsuc_fltilesrefresh_TrophyIcon Collection Agencies
    Healthcare Software
    Legal Negotiation
    HubSpot
    Microsoft Dynamics 365
    Sage Intacct
    Accounts Receivable Management
    Litigation
    Email Communication
    ChiroTouch
    Salesforce CRM
    Debt Collection
    Phone Support
    Bank Reconciliation
    Accounts Receivable
    Oracle NetSuite
  • $15 hourly

    • 5.0/5
    • (2 jobs)
    Thank you for checking on my profile Professional and dedicated Debt collector specialist with extensive experience (3+ years ) in debt collections. Solid team player with upbeat, positive attitude and proven skills in establishing negotiation with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. I have an in-depth knowledge of various databases, and developed skills in many different software's and systems, I'm looking to enhance my professional experience with your company and expand my knowledge and provide opportunities for personal and professional growth
    vsuc_fltilesrefresh_TrophyIcon Collection Agencies
    Accounts Receivable
    Online Chat Support
    Typing
    Computer Assembly
    Debt Collection
    Customer Support
    Selling
    Computer Maintenance
  • $15 hourly

    • 5.0/5
    • (8 jobs)
    Let me help you grow your business by enhancing your cash flow. I have over 10 years of experience in global collections and accounts receivable, both with large portfolios for major fortune 500 companies as well as small companies in startup/growth mode. When you work with me, you have the confidence that I am professional at all times. I multi-task very well, I am fast and efficient, organized and detail-oriented. I enjoy working with numbers and I love what I do. I give great client service and have always had very happy clients. I am looking to grow my small AR business and I am looking to take on long-term clients, small or large. It would be a pleasure to help you with: Billing/Invoicing Following up with customers via emails and phone calls to ensure timely collection of payments Allocating and Reconciling Payments Resolving Disputes Creating Aging Reports Sending customer statements Handling billing queries Maintaining/Updating customer records in CRM Maintaining good client relationship I'm looking forward to adding value to your business.
    vsuc_fltilesrefresh_TrophyIcon Collection Agencies
    Portfolio Management
    Debt Collection
    Account Reconciliation
    Accounts Receivable
    Xero
    Relationship Management
    Accounts Receivable Management
    Invoicing
    Microsoft Excel
    Email Communication
    Customer Service
  • $12 hourly

    • 4.8/5
    • (6 jobs)
    A highly effective Service professional with over 9 years of experience in the BPO industry. I graduated as a general practitioner, worked for three years, and later entered the call center industry. During these 8 years, I've been developing knowledge and skills in different areas, such as customer service, technical support, and sales, and 5 of them working in debt collection mainly medical bills. I am a professional with 5 years of experience in third-party and first-party collections; this will be my advantage in joining the team because I have the skills and knowledge of a hardcore collector. A detail-oriented, responsible, and self-motivated learner with excellent communication skills, very familiar with different systems and software. I can learn fast. great team player. I look forward to growing and succeeding. Software I know how to use: - Microsoft Office - EPIC & CERNER - FACS - 3CX - Google Sheets - OneSource - Passport - Zoho - Zendesk - Athena Health - Shopify - Richpannel - Go high level - Air Call - Nextiva - Five9
    vsuc_fltilesrefresh_TrophyIcon Collection Agencies
    Scheduling Software
    Communication Skills
    Data Entry
    Sales
    Insurance Verification
    Microsoft Office
    Cold Calling
    Customer Service
    Insurance Policy Analysis
    HIPAA
    Medical Records Research
    Debt Collection
    Online Chat Support
    Email Support
    Payment Processing
  • $20 hourly

    • 4.4/5
    • (20 jobs)
    I've been working in BPO business for 10 years and handled different campaigns and accounts. I was a Collection Senior Agent for 4 years for Capital One US. I also worked with T-Mobile USA for 1 year and 3 months as a Customer Service/Technical Support and worked for Outcomes Health for 2 years. With my previous jobs I learned a lot of skills, techniques and it boost my knowledge in every accounts that I handled. For me, learning is a continuous process and I will always take it as a challenge for me to have a better career and to be successful in every job that I will be working with. With my skills and knowledge I know that I am capable with everything and looking forward to have a long term stable job and willing to be a part of your success in your business.
    vsuc_fltilesrefresh_TrophyIcon Collection Agencies
    Product Knowledge
    Debt Collection
    Bookkeeping
    Administrative Support
    Accounts Receivable
    Accounts Payable
    Phone Communication
    Customer Support
    Customer Service
    Online Chat Support
    Phone Support
  • $10 hourly

    • 5.0/5
    • (3 jobs)
    For every company I work with, I am always awarded as the most loved person within the team. I cooperate well with the team score. I always make sure that every customer interaction is a resolved case. I always think outside the box to make sure I exceeded every customer's expectations. I am always eager to learn new things and share my discoveries and skills with my teammates.
    vsuc_fltilesrefresh_TrophyIcon Collection Agencies
    Insurance Policy Analysis
    Automation
    System Automation
    Insurance
    Customer Experience
    Vehicle Insurance
    Contract Law
    Case Law
    Insurance Document Production
    Corporate Law
    Debt Collection
    Customer Engagement
    Insurance Claim Submission
    Customer Feedback Documentation
  • $20 hourly

    • 5.0/5
    • (1 job)
    SUMMARY A graduate of Bachelor of Science in Business Administration Major in Accounting who sets and achieves goals, and works well under pressure. An effective leader that prioritizes, delegates and motivates members. Has a firm foundation and knowledge in accounting process particularly in accounts receivable, accounts payable, and financial statement preparation., OBJECTIVE To handle a position where experiences, skills, capabilities will be utilized by an employer to enhance and contribute in achieving goals of your highly respective Company.
    vsuc_fltilesrefresh_TrophyIcon Collection Agencies
    Oracle CRM On Demand
    Oracle
    Bill.com
    Business
    Microsoft Outlook
    Salesforce CRM
    Debt Collection
    Xero
    Microsoft Office
    Microsoft Excel
    Accounts Receivable
    Invoicing
    Oracle NetSuite
    Accounting
  • $13 hourly

    • 5.0/5
    • (6 jobs)
    As an accomplished property manager in El Salvador, I have a demonstrated history of maintaining and elevating property values. My top priority is ensuring client satisfaction by consistently meeting and exceeding objectives. With a strong record of enhancing occupancy rates and securing elevated rental rates, I am highly motivated and efficient in managing my time and resources. My dedication extends to implementing well-planned marketing initiatives aimed at maximizing a property's revenue potential.   
    vsuc_fltilesrefresh_TrophyIcon Collection Agencies
    AppFolio
    Rental Agreement
    Zillow Marketing
    Buildium
    Salesforce CRM
    Property Management
    Email Communication
    Social Media Marketing
    ActivTrak
    Slack
    Podio
    Communications
    PropertyWare
    Debt Collection
  • $50 hourly

    • 4.1/5
    • (54 jobs)
    Hello my name is Monique. I am a graduate of Arizona State's highly regarded W.P. Carey School of Business with a degree in Business Administration. I have over 10 years of bookkeeping and accounting experience to help facility with any needs my potential clients might have. My experience allows me to be able to review your books and understand your business and your business needs. I truly love what I do and I have a passion for working with small businesses. Being apart of someone's dream and growing that dream is an incredible process I truly enjoy being apart of. The love of my work translates into great results that my clients can depend on. This provides superior level attention to detail, going above and beyond when appropriate, efficient, little to no hand holding, and the importance I stress on being available to clients 24/7. Whether its building your accounting process from the ground up, daily maintenance of your financial books, getting caught up on months to years of bookkeeping, tax preparation, payroll, and/or needing some higher level accounting professional services like a Controller I can be an asset to your business and provide value right away.
    vsuc_fltilesrefresh_TrophyIcon Collection Agencies
    Bookkeeping
    Debt Collection
    Accounts Payable Management
    Accounts Receivable Management
    Intuit QuickBooks
    Invoicing
    Microsoft Excel
    Budget Management
    Payroll Accounting
    Tax Preparation
  • $24 hourly

    • 4.6/5
    • (8 jobs)
    I have been working in call center industries since 2010, and I have developed impeccable phone manners, and an ability to deal with agitated and distressed customers. I am the type of person who can work just by myself or in group team to support others in different task and also I am accustomed to working on multiple projects simultaneously, and can bring new ideas to help our company grow and surpass all goals. My duties included making cold calls to business and private individuals to solicit sales or goods and services. During this time I implemented different sales strategy to overcome expectations and get potential customer to the company. My experience as a Telesales, Customer Representative, Debt Collector and Quality Analyst has help me to improve my leadership, sales technique and manage all type of different scenarios with customers, and provided me with extensive knowledge of how to upsell services and goods to potential clients. JOB EXPERIENCE and SKILLS Virtual Assistant Customer Support Customer Service Representative Order Taker Inbound Sales Agent Outbound Sales Appointment Setting Lead Generation Booking Agent Good Communication Skills Multi-Tasker Can work with minimum to no supervision Fast Learner Ability to work under pressure Can adapt to any type of working environment Flexible when it comes to scheduling I can help you with (but not limited to): 1. Administrative Tasks •Data Entry and Internet Research •Database/CRM Management •Email Management and email response handling •Online File Organization using Dropbox, Google Docs, and Spreadsheets • Project Online/Team Management • General VA • Gmail, Yahoo Mail, Hotmail/Outlook • File management using Google Drive, Dropbox 2. Customer Service Support •Chat/Phone/Email • Bookings, Hotel Reservations/Travel with flights/Rental inquiries • Order processing, follow-ups, refunds, coordinating with the manufacturer, etc. less
    vsuc_fltilesrefresh_TrophyIcon Collection Agencies
    Debt Collection
    Customer Support
    Real Estate
    Telemarketing
    Cold Calling
    Sales
    Lead Generation
  • $12 hourly

    • 4.5/5
    • (18 jobs)
    Hello there! I'm vivacious and excellent at communicating. Working in the sales sector for the past 10 years has given me the confidence I need and taught me how important customer loyalty is. I am always on time, and being absent has never been a problem for me. I constantly make sure to pay attention to my client's needs in order to make them feel important to the business. The adage "Customer is not always right, but they must be treated right" is one that I always adhere to. Since I support my family financially, I consider myself to be diligent, dependable, honest, and cooperative.
    vsuc_fltilesrefresh_TrophyIcon Collection Agencies
    Sales Call
    Debt Collection
    Customer Service
    Appointment Setting
  • $10 hourly

    • 5.0/5
    • (148 jobs)
    I am a professional Credit Repair Specialist/Processor. I have 6 years of extensive Credit Repair experience, including FTC report creation, Consumer Finance Protection Bureau (CFPB), BBB, FCRA, and Letter Stream knowledge. I have a method for removing Experian inquiries within 24 hours. I can do credit repair work Manually and on Credit Repair Cloud & Client Dispute Manager & Dispute Fox & Dispute Panda & Dispute Bee. I have extensive knowledge of the Fair Credit Reporting Act and the various credit reporting agencies and the ability to analyze credit reports and develop strategies to increase credit scores. I can analyze various types of credit reports such as: Creditkarma.com, Freecreditreport.com, Identityiq.com, Scoresense.com, Privacyguard.com, Experian.com, Equifax.com & Transunion.com Based on my skills in this sector, I can assist you with the following: ✔Credit Repair Cloud (CRC), Credit Dispute Manager (CDM), Dispute Fox CRM. ✔️EX, EQ, TU Letter Making with new custom statement for every client. ✔️Making New templates and Adding them by coding into CRC. ✔️Using Effective Templates and Item selection to get them deleted fast and boost the score ✔️Mailing Letters and documents through Letter Stream & Hello Fax ✔️Complain form filling and submitting ( FTC ) Federal Trade Commission ✔️Attorney General, CFPB & LEXIS-NEXIS complain form filling and submitting ✔Freeze accounts through LexisNexis, SageStream, and CredCo Freeze. ✔️Database Update and weekly working progress report generated ✔️Emailing clients and giving customer support ✔️I have also expertise in using MS Office, Google Suite, Dropbox, Pipedrive, Fax software, Trello, & Slack. I work with clients to help them understand their credit history, identify areas of improvement, and develop plans to improve their credit scores. My goal is to provide clients with the knowledge and tools they need to gain financial freedom and peace of mind. I will provide a 100% completion rate and assure to give all my efforts to help the business grow to Success. I hope I have the experience and skills to do your job successfully. Consider me as a part of your team, not just an ordinary supplier who is here today and gone tomorrow. Looking forward to working with you. Regards, Aakash
    vsuc_fltilesrefresh_TrophyIcon Collection Agencies
    Credit Report
    Debt Collection
    Credit Counseling
    Financial Consulting
    Alternative Dispute Resolution
    Administrative Support
    Credit Scoring
    Data Analysis
    Customer Support
    Team Management
    Credit Repair
    CRM Software
    Error Detection
    Data Entry
    Microsoft Office
  • $15 hourly

    • 4.8/5
    • (3 jobs)
    I have worked in the customer service and collections industry for 19 years. I started as an agent working the phones, to an operations manager overseeing multiple international projects from the US, UK and Canada. I manage day-to-day operations, from productivity, to strategy, quality assurance, and regular business reviews with the client and internal management.
    vsuc_fltilesrefresh_TrophyIcon Collection Agencies
    Email Communication
    Customer Support
    Data Entry
    Customer Service
    Quality Assurance
    Debt Collection
  • $10 hourly

    • 5.0/5
    • (7 jobs)
    Collect payments on past due bills. Create a list of people who have not made payments. Organize list according to the severity of the delinquency. Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.
    vsuc_fltilesrefresh_TrophyIcon Collection Agencies
    Technical Support
    Network Administration
    Debt Collection
    Lead Generation Analysis
    Email Communication
    Data Entry
    Customer Service
    Cold Calling
    Lead Generation
  • $18 hourly

    • 5.0/5
    • (2 jobs)
    OBJECTIVE To obtain a position where my skills and strengths will be maximized to produce positive results in loan servicing and collections. SKILLS 16 years of experience in debt collections and settlement negotiation. Currently working as a Commercial Loan Servicing Manager. Mon-Friday EST. Worked with different line of businesses handling unsecured debts, invoices, loans ect. Experience working with targets and tight deadlines. Knowledge of relevant legal requirements. Working knowledge on MS Office and databases. Excellent communication and people skills. Apt in negotiating and persuading. Ability to be polite and compassionate without lacking confidence.
    vsuc_fltilesrefresh_TrophyIcon Collection Agencies
    Credit Repair
    Debt Collection
    Payment Processing
    Microsoft Office
    Upselling
    Invoicing
  • $10 hourly

    • 4.6/5
    • (42 jobs)
    I'm a native English-speaking professional with 10 years of experience in call monitoring, customer tech support , customer service, back office, chat support, appointment setting and real estate cold calls My goal is to be able to apply everything from what I've learned in my previous projects and make the most out of it in future projects as well as having a long term position.
    vsuc_fltilesrefresh_TrophyIcon Collection Agencies
    Lead Generation
    Lead Generation Analysis
    CallTools Call Center Software
    Quality Assurance
    Customer Service
    Cold Calling
    Debt Collection
    Google Docs
    Online Chat Support
  • $35 hourly

    • 4.1/5
    • (10 jobs)
    Hello, I am a dedicated and organized Legal Assistant/Paralegal (US Only) freelancer with a 100% job success rate. No matter the project size, I always prioritize client satisfaction and deliver high-quality work. I am a fast learner and a problem solver by nature. Legal Expertise: With extensive experience in the legal field, I’ve had the opportunity to work in several key positions, including: -Pre-Litigation Case Manager at a Personal Injury Firm -Document Automation Specialist for a Legal Software Company -Case Manager at a US Collections Law Firm (Civil and Post-Judgment Enforcement) -Legal Vendor Manager for a Canadian Financial Company My skills include: -Client Management: Providing excellent customer service in legal settings and managing client expectations effectively. -Pre-Litigation Case Management: Managing pre litigation personal injury tasks, including but not limited to, client intake, claims, medical and billing record requests, and demand drafting etc.. -Legal Admin & Process Optimization: Improving efficiency by streamlining and automating legal tasks. -Legal Document Drafting: Drafting legal documents such as Statements of Claim, Defense, Discovery, and more. -Legal Research & Analysis: Conducting thorough legal research and preparing legal memos using tools like Lexis Quicklaw. I’m also proficient with tools like Filevine and Smokeball, and I’m comfortable with new technologies, which helps me stay adaptable. Technical and General Experience: Along with my legal background, I bring strong technical skills to the table, including: -Office Suite & Document Automation: Skilled in using tools like Smokeball to automate workflows. -Process Automation: Experience with tools like Zapier to make processes more efficient. -Communication Tools: Proficient with Zoom, Slack, Trello, Hubspot, and others. -Web Tools: Knowledgeable in managing WordPress and Shopify. -Social Media Management & Marketing: Capable of handling online presence and digital marketing. Whether a project is simple or complex, I approach it with care, using my problem-solving and technical skills to achieve the best results. Why Choose Me: -Prompt Communication: I’m easy to reach and always quick to respond. -Commitment to Quality: I strive to meet deadlines and deliver work that exceeds expectations. -Confidentiality and Integrity: I respect data privacy and adhere to US and Canadian legal standards. I’m happy to offer flexible options, whether you prefer a fixed fee or an hourly rate, tailored to your project needs. Feel free to contact me if you’d like to discuss your project or have any questions. I look forward to working with you! Best regards, Nauman Aslam Dar
    vsuc_fltilesrefresh_TrophyIcon Collection Agencies
    Social Media Content Creation
    Personal Injury Law
    Computer Skills
    Legal Research
    Debt Collection
    Civil Law
    Client Management
    Customer Support
    Draft Documentation
    Document Analysis
    Lead Generation
    Administrative Support
    Legal Assistance
    Office 365
    Drafting
    Accounts Receivable
    WordPress
  • $10 hourly

    • 4.2/5
    • (8 jobs)
    I have worked as a customer service representative doing inbound calls, emails and live chat, outbound collections specialist for two big companies( Wellsfargo and Citibank) for 5 years in a call center set up and I have been working remotely since April 2021. I am proficient in the english language both written and oral. I am good in multi-tasking, a team player. I am very talented working with MS Office applications and can work 40 hours a week with minimal supervision with a team or alone. I have a very diverse background; I've worked in various roles for many different industries and business sectors, as well as with many different cultures. You should hire me because I create excellent results.
    vsuc_fltilesrefresh_TrophyIcon Collection Agencies
    Technical Support
    Customer Service
    Administrative Support
    Phone Communication
    Debt Collection
    Online Chat Support
  • $50 hourly

    • 4.9/5
    • (17 jobs)
    I have over 20 years of extensive Credit and Debt Collection experience. Including, but not limited to: filing court documents, working with attorneys in coordinating states, extensive research, returned checks, and credit card charge backs. Also have a great deal of experience with abandoned titles and working with DMV to obtain new titles. I have experience in Business Office Consolidations with primary focus on reducing company expenses and A/R Balances. In my previous role I was able to reduce the past due A/R balance by 20% in the first year. I am very detailed in all aspects of Accounts Receivables with extreme focus on Account Reconciliation and posting Journal Entries.
    vsuc_fltilesrefresh_TrophyIcon Collection Agencies
    Customer Service
    Accounts Receivable
    Bookkeeping
    Debt Collection
    Accounting
    Account Reconciliation
    Bank Reconciliation
    Accounting Basics
    Bankruptcy
    Microsoft Access
    Account Management
    Microsoft Excel
    Microsoft Word
    Data Entry
  • $12 hourly

    • 4.8/5
    • (6 jobs)
    I bring over ten years of experience in customer service, specializing in debt collections compliant with FDCPA and HIPAA, strategic cold calling, and W2 form guidance. I am proficient with 3CXS phone systems and Air Call. My skills include exceptional call management and multitasking across various applications such as Microsoft Excel, Word, Outlook, CRM, Debt Master, and Zendesk. My strong work ethic, friendly demeanor, and commitment to excellence enable me to perform efficiently in any role. I thrive on challenging projects that showcase my leadership potential. With a solid educational background and genuine passion for the tourism industry, I am excited to make a significant impact and grow professionally. Additionally, I am a native Spanish speaker with 90% proficiency in English.
    vsuc_fltilesrefresh_TrophyIcon Collection Agencies
    Data Entry
    Administrative Support
    Customer Service
    Official Documents Translation
    Cold Calling
    Telemarketing
    Internet Survey
    Phone Support
  • $20 hourly

    • 4.1/5
    • (3 jobs)
    PROFESSIONAL SUMMARY Self-starting, sales-oriented Loan Officer with competitive nature, adaptability and good listening skills. Understands needs of clients and provides loan products and services meeting personal targets. Experienced Sales Professional offering great service throughout my career. Demonstrating record of accomplishment. Great in reviewing documents and statements and verifying agreements to control risk and satisfy customer needs. Familiar with wide range of products.
    vsuc_fltilesrefresh_TrophyIcon Collection Agencies
    Debt Collection
    Customer Feedback Documentation
    Audio Transcription
    Customer Satisfaction
    Office Administration
    Counseling
    Customer Experience
    Retail & Consumer Goods
  • $20 hourly

    • 4.8/5
    • (3 jobs)
    A headhunter! I am a skilled Volume and Targeted/Client Engaged Recruiter. I have expertise in sourcing or head hunting candidates for Information Technology, Healthcare and Accounting Roles. * Extensive BPO Experience - I worked for Synchrony Bank for 8 years in various roles (Collections Specialist, Trainer, Team Handler, QA and Recruiter) *Agent | Volume Recruitment - We cater to a wide range of US Clients from start up to multi-million companies. *Corporate Recruitment - Management & Support functions from entry level to Manager level *Foreign Recruitment | Client Engaged - Australian Clients expertise on Technical/IT Role , Saudie Client for Technical Roles, US Client for Nanny roles for A Listers, Healthcare (Nurses, LPN,CNA) and Australian Client for Healthcare. Expert in Candidate Sourcing for IT and Accounting Roles (Entry Level to Executive Level), Boolean Search, Managing Job Boards/Ad (Jobstreet, SEEK, Indeed, Jora, LinkedIn and Facebook), Candidate search (LinkedIn and Facebook), Database Management and Data Entry, ATS: Taleo, Bullhorn, Jobadder
    vsuc_fltilesrefresh_TrophyIcon Collection Agencies
    Administrative Support
    Sourcing
    LinkedIn Recruiting
    Phone Communication
    IT Sourcing
    Candidate Management
    Social Media Advertising
    Staff Recruitment & Management
    IT Recruiting
    Debt Collection
    Healthcare
    Candidate Interviewing
    Candidate Sourcing
    Customer Service
    Recruiting
    Data Entry
  • $10 hourly

    • 3.9/5
    • (12 jobs)
    I have been in The BPO industry for almost 8 years now, I started out as a Customer service representative for a U.S. Cable company. With the same company I was also able to handle technical and billing issues for our customers. With my next company, I handled collections and billing concerns for a third party client. Next one is with eBay as a Case analyst. We handled cases for the buyers and sellers. After handling different types of issues for different accounts. I decided to try sales and marketing for an Australian account. We do outbound cold calling. At first i struggled. But i got the hang of it after a couple of weeks. 8 years of experience handling different accounts, and talking to different nations, from the youngest to the elderly. I can say that i am very equipped with skills that i have learned.
    vsuc_fltilesrefresh_TrophyIcon Collection Agencies
    Customer Service
    Technical Support
    Customer Support
    Outbound Sales
    Communications
    Dispatch & Tracking Solutions LETS
    AppointmentPlus
    Debt Collection
    Virtual Assistance
    Telemarketing
    Phone Support
    English
    Zendesk
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