Hire the Best Risk Management Specialists
in Costa Rica

Currently working as a TikTok Operations Manager handling multiple TikTok Shop brands and helping them scaling to the next level from 0, including their Account Management, Marketing, Product, SEO and listing optimization. Former Manager at Amazon Books in charge of a team specialized in the Kindle Direct Publishing (KDP) platform. Experienced with: KDP Account setup, Amazon Categories, Book and Cover formatting/design, Content guidelines, Proofreading, and translation in English-Spanish-French languages. Experienced working in fast-paced environments and teams that handle: Continuous Process Improvement, Root Cause Analysis, and GEMBA-Kaizen and DMAIC methodologies. More than happy to bring my experience in to help you make your goals and tasks easier! - Good communication is key, please expect regular messages from me as I would expect the same from you.

I’m a Virtual Assistant and Manager with 7+ years of experience helping executives and teams stay organized, productive, and focused. I’ve supported Amazon, Dos Pinos, ExclusiveAssist, and multiple online start-ups gaining expertise in executive support, operations management, and team onboarding. I specialize in making work easier for leaders: managing complex calendars and inboxes, streamlining workflows, improving team performance, and ensuring clear communication. Clients describe me as reliable, adaptable, and detail-oriented. I bring structure to fast-moving environments and pride myself on being someone my clients can always count on. 🔹 Key Skills and Expertise 🌍 Languages: I’m fluent in Spanish and fluent/near-native in English; Proficient in cross-cultural communication and remote collaboration. 📣 Communication Management: Exceptional ability to convey ideas clearly and effectively through various channels, including Slack, Google Calendar, email, chat, and internal platforms. Adept at guiding teams and ensuring clarity in client and stakeholder communications. 🧑‍🏫 Training & Onboarding: Proven expertise in onboarding and mentoring new team members; successfully improved team performance by 20% through hands-on support, structured training programs, and performance tracking. 🗂️ Project Management: Skilled in managing end-to-end projects, identifying operational gaps, and leading cross-functional collaboration. Led a major fraud mitigation initiative that prevented over €200K in losses across European operations. 🙌 Customer Service: Passionate about delivering excellent customer service. Led high-performing support teams at Amazon, reducing escalation rates through empathy-first communication and fostering a culture of accountability. 📊 Data & Risk Management: Experienced in analyzing performance data to uncover systemic issues, drive strategic fixes, and enhance service quality and risk visibility. 🛠️ CRM & Process Tools Proficiency: Various CRM systems and internal platforms used in support, onboarding, and operational management. 🧰 Tools & Platforms 📌Experienced with Slack, Google Workspace, Trello/Asana/ClickUp, Canva, Office applications, internal ticketing systems and CRM platforms. 🎯 Areas of Specialization 🎓 Training, onboarding, and coaching for high-performing teams 🗃️ Leading remote administrative operations and coordinating across departments 💡 Enhancing customer support delivery through real-time guidance and mentorship 📉 Driving data-informed decisions to mitigate fraud and improve service outcomes 🤝 Collaborating with stakeholders to reform policies and close resolution gaps 📬 Managing client communications and ensuring smooth process flow 🗓️ Streamlining task scheduling, follow-ups, and performance tracking 📐 Creating structured systems for scalable operational growth 📈 Improving team performance through feedback-driven coaching ⚡ Adapting quickly to dynamic business needs and priorities If you’re looking for a dedicated professional who can adapt to your needs and elevate your operations, let’s connect! I look forward to the opportunity to work together and help your projects succeed.

I am an accomplished finance and investment professional with a robust background in financial consultancy and project management for Fortune 500 clients. My career has been shaped by a strong commitment to leveraging finance as a tool to create a better world through sustainable resource distribution that benefits society and the environment. Having extensive experience in consulting, I have successfully led and supported numerous high-impact projects, providing strategic and tactical solutions to complex challenges. This experience has enabled me with the skills to manage complex projects and stakeholders in multidisciplinary teams, drive process improvements, and deliver innovative financial models. With a keen focus on ESG and social responsible investing principles, I aim to develop financial models that also drive social and environmental programs. Currently, I am dedicating efforts to economic and financial research, aspiring to make significant contributions to global finance.

Looking to expand your business into Costa Rica safely and efficiently? I help international companies and investors operate securely through expert legal consulting, contract drafting, and compliance audits. My services ensure your business complies with both local and international regulations, minimizes risks, and avoids costly legal mistakes — giving you peace of mind and confidence to grow. With extensive experience in cross-border compliance, corporate governance, and bilingual (EN/ES) legal support, I bridge the gap between international business expectations and Costa Rican law. I deliver practical, actionable, and risk-free legal solutions tailored to your specific business goals. Trusted by U.S. and international clients, I help companies expand smoothly, stay compliant, and achieve legally secure operations, enabling growth without legal uncertainty.

Every day without the right security measures is a risk you don’t need to take. Whether it’s compliance or posture, getting ahead of threats means protecting your business—and your peace of mind. 𝙃𝙖𝙫𝙚 𝙮𝙤𝙪 𝙛𝙚𝙡𝙩 𝙩𝙝𝙞𝙨 𝙬𝙖𝙮? - “We need to improve our security posture, but we don’t have a clear roadmap.” - “Our policies are outdated or inconsistent across regions.” - “We’ve been meaning to start ISO 27001 compliance but don’t have the time or in-house expertise.” If any of that sounds familiar, you’re in the right place. I help organizations like yours reduce risk, meet compliance goals, and build structured, security-first operations. 𝙒𝙝𝙖𝙩 𝙘𝙖𝙣 𝙄 𝙝𝙚𝙡𝙥 𝙮𝙤𝙪 𝙬𝙞𝙩𝙝? - ISO 27001 Gap Assessments & Implementation Roadmaps - Internal Audits & Audit Readiness Support - Security Risk Assessments & Treatment Plans - Information Security Policy Development - Stakeholder Coordination & Documentation - GRC Process Design for Scaling Teams 𝙃𝙤𝙬 𝙬𝙚 𝙬𝙤𝙧𝙠 𝙩𝙤𝙜𝙚𝙩𝙝𝙚𝙧: I’ll partner with you to understand your environment and tailor solutions to your business — no off-the-shelf templates. You’ll get clear deliverables, frequent communication, and structured support that aligns with your compliance and security goals. For example, I recently helped a company undergoing a merger align their operations, strategy, and infrastructure while implementing an ISMS. Through risk assessments, policy development, and internal audits, we identified critical gaps and supported their audit process—resulting in ISO 27001 certification with zero non-conformities. After the success of the implementation, the client expressed their intention to extend the ISMS to branches in other countries and include them in the certification scope. 𝙋𝙧𝙤𝙛𝙚𝙨𝙨𝙞𝙤𝙣𝙖𝙡 𝙚𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚: - 10+ years in Information Security & IT Service Management - CISSP, ISO 27001 Lead Implementer, ISO22301 Lead Auditor - Experience leading GRC initiatives across global teams and multi-cloud environments Let’s strengthen your security posture. Reach out now and we’ll explore how we can protect your data, achieve compliance, and build a safer foundation for your business.