Hire the Best Acuity Risk Management STREAM Specialists

With nearly 17 years of international experience in commercial insurance operations and underwriting, I specialize in delivering high-quality support across diverse markets, including Australia, New Zealand, the U.S., Singapore, and the Philippines. My expertise covers underwriting operations, policy administration, commercial auto, and regulatory compliance, ensuring accuracy and reliability in fast-paced environments. I excel in cross-functional collaboration, consistently enhancing processes to improve efficiency and client satisfaction. If you need a detail-oriented professional who understands the intricacies of insurance and can navigate complex challenges, let's discuss how I can add value to your team and help drive your project to success.

Hi, I’m Jeff, a Personal Lines Insurance VA with experience supporting US-based insurance agencies in servicing and quoting, working directly with agents or supporting account managers. I handle high-volume backend insurance operations with accuracy and efficiency, ensuring nothing gets missed. I don’t just complete tasks, I take ownership of the backend and become a reliable support system so your team can stay efficient and focused on clients. This allows agents to focus on growing their book of business while I keep operations running smoothly. I also bring over 6 years of experience in customer and technical support, which strengthens my ability to communicate clearly, handle client interactions, and perform well in fast-paced environments. Here’s how I can support your agency: SERVICING TASKS • I create and issue Evidence of Insurance (EOI) accurately and on time. • I download and send Auto ID cards, Declaration (Dec) pages, and other policy documents to requesters promptly. • I process endorsements and policy change requests by following the agency's processes with high accuracy to ensure all details are correct before submission. • I review endorsement downloads from carriers to check if what was processed is correct based on source documents, then update internal records following the format set by the agency to avoid discrepancies and maintain accurate records. • I prepare ACORD 35 forms for e-signature and process policy cancellations, ensuring proper documentation and workflow compliance. • I process real-time payments while maintaining PCI compliance and handle billing-related inquiries. • I take inbound and make outbound calls to coordinate directly with insureds, banks, mortgage companies, carriers, and underwriters to ensure timely resolution of requests. QUOTING TASKS • I review expiring policies, check renewal increases, and if there is a 30% increase in the premium, I flag it to account managers to review changes in risk or coverage for possible remarketing before sending options to the insured to help identify better and more competitive options. • I prepare preliminary information for new and existing business and export data from Applied Epic, then import it into PL Rater or enter it manually to generate accurate quote rates, ensuring complete and correct submissions. • For HO3, I gather information using CAD, Redfin, and Zillow, and obtain details directly from customers to build reliable and accurate quotes. Tools I Use AMS360 · Applied Epic · DocuSign · EZLynx · Gmail · MS Teams · Outlook · PDFfiller · RingCentral · Slack · Vertafore PL Rater · Zoiper · Zoom Thank you for your time. I look forward to the opportunity to connect.

Need someone who can keep your operations organized, stay ahead of deadlines, and handle client communication without constant follow-up? I help busy professionals manage scheduling, credentialing, documentation, and day-to-day operations so they can focus on growing their business. For the past several years, I've supported an international credentialing organization serving professionals around the world. My role goes far beyond administrative tasks. I coordinate projects across multiple time zones, manage credentialing and compliance documentation, support executives, organize travel and meetings, maintain accurate records, and serve as a trusted point of contact for clients and stakeholders. I take ownership of my work, communicate proactively, and create organized systems that help businesses operate more efficiently. Whether I'm managing calendars, coordinating projects, improving workflows, or handling confidential information, my goal is always to make life easier for the people I support. **How I can help** *Operations & Executive Support* • Executive calendar and inbox management • Project and operations coordination • Travel planning and meeting coordination • SOP creation and process documentation • Research and administrative support *Healthcare & Credentialing* • Credentialing and compliance support • Documentation and records management • Client onboarding and communication • Confidential data management **Scheduling & Client Support** • Multi-time-zone scheduling • Customer service and email support • Follow-ups and task management • Spreadsheet reporting and data tracking *Tools* Google Workspace • Microsoft Office • WellSky • AxisCare • TherapySync • Slack • Zoom • CRM and project management platforms If you're looking for someone who is dependable, detail-oriented, and capable of managing operations with minimal supervision, I'd love the opportunity to support your team.

I am a graduate of Business Administration majoring in Operations Management. I have Operations Assistant experience for almost five years, including Technical and Customer Service Support. I've been with the Industry for almost 6 years now and I'm loving it! With a lot of tools experience: Slack, Trello, Monday.com, Zendesk, Hubspot, Front, Georgias, Google Sheet, Google Docs, MS Office, Squarespace, Webflow, Dialpad, RingCentral, Rippling, WhenIWork, TeamBridge, Asana, Google Calendar, Airbase, Quickbooks, and Google Voice.

Hi Good day, I am interested in applying for a position in your organization. As an E-Commerce Virtual Assistant and Registered Psychometrician, I bring experience in customer service, HR outsourcing, and eCommerce operations. I have a strong background in administrative support, client communication, and operational coordination. Over the past year, I’ve worked as a Customer Service Representative in the BPO industry, assisting Health Net California healthcare providers with enrollment, eligibility verification, and claims processing while ensuring HIPAA compliance and delivering efficient support. Earlier, I worked as an Alert Refunding Specialist, managing eCommerce refund operations on Shopify, handling customer inquiries.I also collaborated with teams on Slack for efficient communication and problem-solving. With my psychology background and experience in fast-paced environments, I’m excited to contribute my skills and grow within a dynamic team. I would welcome the opportunity to discuss how my experience and qualifications align with your company's needs. I look forward to hearing from you. Best, Jeah

I am a Medical Billing Specialist and Revenue Cycle Management (RCM) professional with over 4 years of experience supporting healthcare providers and BPO billing operations in high-volume, performance-driven environments. I specialize in optimizing the full revenue cycle process—from patient eligibility and charge entry to claims submission, denial resolution, payment posting, and account reconciliation. My expertise is focused on improving clean claim rates, reducing denials, and accelerating reimbursement cycles through accurate billing workflows and proactive insurance follow-ups. I am highly experienced in ICD-10, CPT, and HCPCS coding, along with managing complex payer requirements, claim corrections, and appeals. I have worked extensively in fast-paced healthcare operations where accuracy, compliance, and turnaround time directly impact revenue performance. I am confident in handling both routine and complex billing scenarios, ensuring that accounts are properly managed and revenue leakage is minimized. Beyond medical billing, I bring strong capability in healthcare administrative support, data integrity management, and CRM/EHR system handling, ensuring that patient and billing records remain accurate, organized, and audit-ready at all times. I also have cross-functional experience in customer service, digital sales support, and e-commerce operations, which strengthened my communication skills, problem-solving ability, and adaptability in handling client-facing and operational responsibilities. 🔑 CORE EXPERTISE Revenue Cycle Management (RCM) Medical Billing & Coding (ICD-10, CPT, HCPCS) Insurance Claims Processing & Submission Denial Management & Appeals Strategy Payment Posting & EOB Reconciliation Eligibility Verification & Charge Entry Patient Account Resolution Healthcare Data Management & CRM Support Administrative & Operational Support 🧰 TOOLS & SYSTEMS MS Excel | Google Workspace | EHR/EMR Systems | Medical Billing Platforms | CRM Systems | Communication Tools (Zoom, Slack, Microsoft Teams) 💼 PROFESSIONAL APPROACH I am detail-driven, process-oriented, and highly reliable in remote environments. I work with a strong focus on accuracy, efficiency, and accountability, ensuring that every task contributes to improved billing performance and operational flow. I am comfortable working independently, managing priorities, and adapting quickly to different billing systems and client requirements.