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🥇 Fraud & Chargeback Investigation Specialist 📈 9+ Years of Experience Protecting Businesses from Losses ✅ Expert in KYC, EDD, Risk Analysis, Fraud Prevention Models, and Dispute Resolution 🏆 Global Expertise with Major Processors & Banks 🚚 Carrier Claims & Lost Package Recovery I am passionate about safeguarding businesses from the growing challenges of fraud and chargebacks. Over the last nine years, I’ve honed my skills in fraud analysis, preventive strategies, and chargeback management, helping businesses reduce bad debt and scale sustainably. Why Hire Me? 🎯 Proven Expertise: Worked as a specialist for Shopify, Amazon chargeback operations supporting merchants fight & win disputes.. 🔍 Fraud & Dispute Analysis: Analyzing fraud trends and reduce chargeback/Fraud ratios. Deep experience with the full lifecycle of disputes, from rootcause analysis to resolution. 🌍 Global Payments Expertise: Proficient in working with Chase, Stripe, Paypal, American Express, and other processors and issuers. 🚚 Carrier Claims E2E handling of lost, damaged & other delivery carrier claims across 60+ carriers ( USPS, UPS, and FedEx) 🤝 Client Focused: I prioritize transparent communication and tailor solutions to your unique business needs. Skills & Tools I Bring to the Table: Fraud and Risk Modeling Chargeback Ratio Analysis & Reduction Customer Satisfaction & management Data Driven Insights for Prevention Strategies Carrier Claims & Recovery Management (USPS, UPS, FedEx) Whether you’re looking to strengthen your fraud prevention framework, optimize chargeback processes, or scale your operations with peace of mind, I’m here to help. Let’s collaborate and protect your business from unnecessary risks while driving growth.

As an operations specialist, I help take the burden of day-to-day operations off your shoulders, allowing you to focus on your core skills and scale your business. With my expertise in operations management, I provide solutions that streamline your processes, increase efficiency, and improve your bottom line. My services are designed to simplify and optimise your business operations, saving you time and cutting down inefficiencies. Whether you need a full system overhaul, SOP development, or workflow automation, I’m here to ensure your business runs smoothly and effectively. Here are some of the results my clients are getting: ✅Reduced administrative time by up to 30% ✅ Saved over 10 hours a week by automating repetitive tasks ✅ Cut operational overhead by up to 30% with better systems and processes ✅ Boosted team productivity by 45% using clear SOPs and delegation ✅ Turned messy onboarding into smooth, professional client experiences ✅ Stepped away from daily tasks so the business keeps running even when the owner is out ✅Improved customer support processes, resulting in a 15% boost in customer satisfaction Tools I work with: ClickUp · Dubsado · HoneyBook · Zapier · Asana · Trello · Google Workspace · Kajabi · ConvertKit · WordPress · Zoom · Slack · Stripe Here's what I specialise in: 👍🏽Developing and implementing Standard Operating Procedures (SOPs) 👍🏽Managing daily operations to optimise performance 👍🏽 Streamlining workflows for greater productivity 👍🏽Enhancing client support and communication systems 👍🏽Overhauling systems for efficiency and better data management Client Testimonial: "Alicia is an extremely valuable connection for my business. Forthcoming and direct when it came to improving our business and processes. Visionary and able to quickly adapt to our existing process. Definitely was a rare find for my company. We cherish the progress that resulted from our contract. We also cherish the one-off conversations that kept our team motivated. She can take teams to the next level." - Doug Walker I take the time to understand your specific needs and challenges and work with you to develop a tailored solution that meets your business goals. Industries I’ve worked with include: -Education (coaches & course creators) -Real Estate Investors -Construction Companies (Landscaping, Renovations, Design & Build) -Non-profits -Cleaning Companies -E-commerce businesses I'm currently available for: — Retainer-based OBM/Operations support — Project-based systems build and ClickUp/Dubsado setups — SOP development — Executive/VA support roles If you're ready to streamline your operations and grow your business, contact me to schedule a consultation. Together, we can develop a customised plan to take your business to the next level.

CISM-certified Microsoft 365 Security Architect specializing in Entra ID, Intune, Defender XDR, and Purview. I secure Microsoft 365 tenants and raise Secure Score to 80%+ fast. Trusted by organizations across Canada and the U.S. 🟦 Most Microsoft 365 tenants sit at a Secure Score between 30–50%, leaving them exposed to avoidable identity, device, and data risks. There is no reason your score should stay that low, with the right configuration, you can reach 80%+ quickly without disrupting users. 🚀 My #1 Service: Secure Score to 80%+ in Under 4 Hours Rapid improvements across Identity, Devices, Apps, and Data: CA hardening, MFA setup, Intune baselines, Defender onboarding, and DLP quick wins. 🔐 Entra ID (Azure AD) • Conditional Access • MFA hardening • Identity Protection (risk mitigation) • PIM / role governance • OAuth app cleanup & Shadow IT reduction 📱 Intune (Endpoint Security) • Device compliance • Security baselines • Autopilot provisioning • MDM/MAM policies • BYOD & corporate device governance 🛡 Defender XDR • Threat investigation • ASR rules & endpoint hardening • Vulnerability exposure management • Alert tuning & noise reduction 🔏 Purview (Data Protection) • DLP policies • Sensitivity labels & encryption • Insider Risk Management • Compliance monitoring & reporting ⚡ High-Value Services • Microsoft 365 tenant hardening • Secure-by-default new tenant setup • Conditional Access & MFA modernization • Intune deployment & baseline configuration • Defender XDR onboarding • Incident response for account compromise, MFA fatigue, inbox rule attacks, OAuth abuse, and endpoint threats Message me anytime for a free 20-minute consultation.

I help organizations achieve audit-ready compliance across SOC 2, ISO 27001, NIST SP 800-171, HIPAA, and other security frameworks, with a structured, practical, and results-driven approach. As a Cybersecurity & GRC Consultant, I specialize in designing and implementing complete compliance programs from the ground up, including control mapping, policy development, risk assessments, and audit preparation. I don’t just deliver documentation, I ensure your controls are properly implemented, your evidence is aligned, and your environment is ready to withstand real audits. Recently, I led a full NIST SP 800-171 compliance engagement, developing the SSP and POA&M, supporting control implementation, and bringing the organization to an SPRS score of 110. My expertise covers: • SOC 2 (Type I & II readiness) • ISO 27001 implementation & documentation • NIST SP 800-171 / CMMC compliance • HIPAA security rule alignment • Risk assessments and control frameworks • Policy and procedure development • Audit readiness and evidence preparation What sets my approach apart: • Framework-agnostic methodology (I adapt to your compliance needs) • Practical, implementation-focused guidance (not just theory) • Clear, structured, and audit-ready deliverables If you need to build, fix, or scale your compliance program, I can help you get there efficiently and correctly.

BIOGRAPHY Amir Durrani is currently working as an independent consultant. Throughout the 28 years of his career, he has gained extensive experience by leading roles in providing technical, commercial, and project management advice on numerous international projects. Additionally, he has managed projects in advanced technologies in LNG, GTL, Oil & Gas, NGL, Hydrogen, Ammonia, Refining, Chemicals, Helium, Refining, Methane emission and Petrochemical industries in the USA, the Middle East and APAC regions. Currently working as Director at Durraniz Consultants Inc. where he advises international clients on various subjects related to Oil and Gas, LNG, Gas Processing, Hydrogen, Ammonia, Petrochemicals, Refining and related industries. He worked for Saudi Aramco out of Global Project Management Office on one of the largest ($110 Billion) gas project in the region. Saudi Aramco is the largest oil producer in the world and one of the largest integrated oil/gas/chemicals companies. Amir worked as a Project Specialist managing variety of multi-billion dollar projects in hydrocarbon value chain. Previously he worked for Air Products & Chemicals Inc. as Principal Process Engineer on a mega ($8 Billion) Blue Hydrogen project. Air Products is a world-leading industrial gases company in operation for over 80 years. The Company provides essential industrial gases, related equipment and applications expertise to customers in oil and gas, refining, chemical, metals, electronics, manufacturing, and food and beverage. Air Products is also the global leader in the supply of LNG technology and equipment. The Company develops, engineers, builds, owns and operates some of the world's largest industrial gas projects, including gasification projects that sustainably convert abundant natural resources into syngas for the production of high-value power, fuels and chemicals; carbon capture projects; and world-scale low- and zero-carbon hydrogen projects supporting global transportation and the energy transition. Previously, he worked as a GTL Process Design Engineer with Infinium Energy which produces GTL (gas to liquids) fuel, SAF (sustainable aviation fuel), diesel, kerosine, naphtha, which is an sustainable fuel derived from natural gas and is considered as a novel technology. Prior to this, he worked as an LNG Process Engineer at Cheniere Energy, Inc. that provides clean, affordable energy around the world by manufacturing liquefied natural gas (LNG). In this role, Amir provided high level technical expertise, leadership, and technical advisory for plant process optimization of 6 LNG plants producing 27 MTPA of LNG. He has completed 90 landmark LNG projects that shaped the LNG landscape. Prior to this, he was a Process Engineering Consultant at QatarEnergy where his responsibilities included technical advice to operations team, facility design and plant process optimization of systems, energy optimization, process safety and feasibility studies. QatarEnergy is a one of the largest state-owned public oil and energy corporation that is responsible for all phases of the oil and gas industry in the State of Qatar. Amir is a certified Chartered Engineer (CEng) and a member of Engineering Council, UK. He has extensive experience in North America, APAC and Middle East in large oil & gas, LNG, NGL, GTL, refining and petrochemical industry. He is an expert in all phases of oil & gas process design, front end engineering, commissioning, start-up, plant process optimization, capital projects, project management, de-bottlenecking, plant process efficiency improvement and process engineering support to existing facilities. He is experienced in working environments where 'Incident Free', 'Process Safety' and "People Safety" have been of utmost priority. He has Bachelor's degree in Chemical Engineering from University of the Punjab & Bachelor's degree in Petroleum Engineering Technology from Southern Alberta Institute of Technology, Calgary - Canada. He has participated in many technical committees where he resolved long standing technical issues. His industry experience dates back to 1992 and he is regarded as technical guru in oil & gas, NGL, petrochemicals, GTL, Hydrogen, Ammonia and LNG plant operations. He has been providing consulting services to clients in North America, APAC, Middle East and South America.

As a seasoned professional with a passion for entrepreneurship and innovative technologies, my interests led me to a career in venture capital. I am driven by the desire to support and grow cutting-edge businesses and to stay ahead of the curve in the fast-paced world of technology. I have personally led dozens of investments in Start-ups and learnt best practices when it comes to building a financial model, a pitch deck and a strong Go-to-market strategy. Whether you are trying to raise money from VC, build a strong system to track KPIs, or build financial model (for internal or external purpose), I can help. Through my work: - I invested C$50M+ in Startups. - Built countless financial models many different types of business models (SaaS, HaaS, Service etc.) - Build many pitch deck presented to investment committees