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I bring 15+ years of experience in product strategy and operations across technology, AI, media, and communications sectors. I’ve worked at companies from public-traded companies like Microsoft and Rogers to mid-sized and YC-funded startups. Whether it’s product vision with market needs, ensuring that every initiative delivers impactful results. If you're seeking a strategic partner to elevate your product offerings and streamline operations, I’m ready to help you achieve your goals efficiently. Whether it’s fractional leadership to guide your team or hands-on building, let’s connect and discuss how I can contribute to your success.

ACTING AS CHIEF OF STAFF * Operations executive with 10+ years building systems and processes that drove double digit cost savings and supported 10s (tens) of staff across multiple offices * Led cross-functional strategy and expansion initiatives, including market entry and M&A transactions * Partnered with executive leadership to manage budgets, track OKRs, and translate brand vision into actionable roadmaps * Skilled in governance frameworks, creative collaboration, and stakeholder engagement to align teams and accelerate execution ACTING AS OPERATIONS EXECUTIVE - MANAGING TEAMS * Directed business development and marketing campaigns that expanded advisory and IT consulting pipelines by collaborating with cross-functional teams * Defined strategy for expansion, new market penetration, acquisition (M&A) * Coordinated software development, technology, and marketing teams across remote and on-site offices to streamline project delivery * Represented leadership in town halls, board presentations, and kickoff meetings to ensure clear messaging, alignment, and execution * Managed global operations and procurement, negotiating contracts that yielded $100K+ in savings while ensuring IT continuity * Established monthly governance cadences to track OKRs, budgets, and deliverables, improving transparency and accountability * Cultivated partnerships with K-12, higher education, government, non profits and corporate clients to align offerings with stakeholder needs * Led RFP strategy, crafted proposals, and delivered presentations to win new contracts and support revenue growth. Won local and federal government RFPs as well as private ones. * Implemented tracking frameworks to monitor lead-to-opportunity conversion rates and inform strategy adjustments ACHIEVEMENTS * Organizational Improvement: Created the operations systems when company was growing from 30 to 75 head count. * Revenue Growth: 104 % and 146%, respectively, of the annual plan * Improved Operations and Efficiency of professional services company, IT MSP company, SAAS Company, coworking startup, * Recommended operations process improvements to direct reports or cross functional teams CERTIFICATIONS Leadership Certificate, CEO Global HR As a Strategic Business Partner, Linkedin Brand Management, London Business School Professional Sales Certificate, Canadian Professional Sales Association SKILLS Strategy & Operations: Strategic Planning, Operations Management, Sales Management, Budgeting & Forecasting, M&A Due Diligence, OKR Tracking, People Management, Procurement Governance & Processes: Process Frameworks, Governance Cadences, Cross Functional Coordination, Risk & Compliance, Contract Negotiation, International Contract Management Brand & Creative Enablement: Creative Collaboration, Internal Communications, Presentation & Messaging, Stakeholder Engagement Growth: business development, international business development, property / condo management Tools & Technologies: Salesforce, Asana, Docusign, RingCentral, ZoomInfo, Copilot, hubspot, AI Podcast creation, Make, Using a data file like excel and turning into a beautiful visual analysis using Perplexity, AI agent creation using Pickaxe, Creating a webpage from a search/ prompt Deep research in using Google Gemini, Presentations creation using Gamma.ai, Did a video using Google Flow and ChatGpt INDUSTRIES Professional Services, IT MSP, SAAS, IT Hardware & Software, Shipbuilding, Foreign Trade, Chemical Manufacturing, Building Maintenance, Construction, Government.

Hello, I am Abdel, a web analytics expert with a very strong web dev & PPC background, I've helped lots of clients set up their tagging through google tag manager & data analytics as well, I've done all sorts of tracking tags & worked with pretty much all tracking software out there. Here're some of the few things I've worked on : - Google tag manager implementation, dynamic variables, data layering... - Facebook pixel advanced implementation (For eCommerce & SAAS products). - Google Analytics setups for SaaS business & solution providers. - Fetching user IP address / city & country. - Google analytics 4 - Events setup. - Google Analytics 4 - Data Layering for ecommerce - Google Analytics 4 - Migration/ transition from GA3 to GA4. - Server-side tracking (first-party tracking through google could server/ Stape.io). - Segment / MixPanel setup. - Debugging tag manager issues. - Custom Javascript coding for complex GTM and non-GTM implementations. These are some of the few things I've helped my clients with and for any other inquiry/custom work, feel free to reach out! Thank you, Abdel.

Dynamic, analytical, and solution-oriented Senior & Executive-Level Business Manager with an extensive track record of fostering organizational success through effective management of diverse business operations. With over 15 years of leadership experience, my expertise spans strategic planning, finance, marketing, sales, and project management. I thrive in high-pressure environments, delivering outstanding results by aligning business processes with corporate objectives. Key Offerings: -Strategic Business Planning: Crafting strategic plans that serve as a roadmap for business growth and operational efficiency. -Financial Acumen: Overseeing financial operations, including budgeting, forecasting, and financial reporting to drive financial health and accountability. -Marketing and Sales Strategies: Developing and implementing innovative marketing and sales strategies that enhance market presence and drive revenue growth. -Operational Streamlining: Refining operational processes through lean management principles to deliver cost-effective, high-quality product and service offerings. -Team Leadership and Development: Fostering a culture of high performance through skilled team management, coaching, and professional development. -Project Management Excellence: Leading cross-functional projects from concept through to execution, ensuring timely delivery within scope and budget. -Customer Relationship Management: Maintaining strong customer relations and ensuring client satisfaction through exemplary service delivery and responsiveness. -Data-Driven Decision Making: Utilizing analytical tools and metrics to inform strategic decisions and monitor business health. Why Work with Me? -Comprehensive understanding of various business functions allows for a holistic approach to management and problem-solving. -Proven ability to develop high-performing teams and cultivate an environment conducive to continuous improvement. -Aptitude for balancing strategic, big-picture thinking with minute attention to operational details. -Exceptional communication skills, facilitating effective stakeholder engagement and collaborative partnerships. -Agile and adaptable, capable of pivoting strategies in response to market trends and organizational needs. Let’s connect to explore how my business management expertise can be the catalyst for your company’s next phase of success and innovation.

🚀 𝗥𝗲𝘃𝗲𝗻𝘂𝗲 𝗦𝗵𝗮𝗿𝗲 𝗣𝗮𝘆𝗺𝗲𝗻𝘁 𝗣𝗹𝗮𝗻𝘀 𝗔𝘃𝗮𝗶𝗹𝗮𝗯𝗹𝗲* ✅ 𝟯𝟬𝟬+ 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗹𝘆 𝗦𝗲𝗿𝘃𝗲𝗱 𝗢𝗻𝗲-𝗢𝗻-𝗢𝗻𝗲. 𝟯𝟰,𝟬𝟬𝟬+ 𝗦𝘁𝘂𝗱𝗲𝗻𝘁𝘀 𝗦𝘂𝗽𝗽𝗼𝗿𝘁𝗲𝗱. ☑️ 𝗠𝘂𝗹𝘁𝗶𝗽𝗹𝗲 𝗨𝗽𝘄𝗼𝗿𝗸 𝗠𝗶𝗹𝗹𝗶𝗼𝗻𝗮𝗶𝗿𝗲𝘀 𝗦𝘂𝗽𝗽𝗼𝗿𝘁𝗲𝗱. 🎯 𝗟𝗲𝘁'𝘀 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁 𝗧𝗵𝗲 𝗦𝗮𝗺𝗲 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀 𝗨𝗽𝘄𝗼𝗿𝗸𝗲𝗿𝘀 𝗖𝗼𝗻𝘀𝗶𝘀𝘁𝗲𝗻𝘁𝗹𝘆 𝗪𝗶𝗻𝗻𝗶𝗻𝗴 𝗨𝘀𝗲. ❝ Working with Robert has been an absolute game-changer for my Upwork profile! Seriously, this guy single-handedly made my profile stand out in ways I never imagined. I’m now regularly receiving direct offers from clients, whether they find my profile through searches or view it after I send proposals. Robert is THE go-to Upwork expert you can’t afford to miss. Since I started working with Robert, I’ve been landing projects consistently on Upwork, back and forth. He has the skills and insight to help you achieve your goals and truly make your Upwork dreams come true. I’ve rediscovered my love for Upwork and my belief in its potential! ❞ 🗣 Haris Bin Mazhar - 6 Figure Freelancer - UI/UX Design 🗣 𝗕𝗼𝗼𝗸 𝗮 𝗽𝗮𝗶𝗱 𝗰𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝘁𝗶𝗼𝗻 𝗶𝗳 𝘆𝗼𝘂 𝘄𝗮𝗻𝘁 𝘁𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗮𝗱𝘃𝗶𝗰𝗲. 𝗜𝗻𝘃𝗶𝘁𝗲 𝗺𝗲 𝘁𝗼 𝘆𝗼𝘂𝗿 𝗽𝗿𝗼𝗷𝗲𝗰𝘁 𝗼𝗿 𝘀𝗲𝗻𝗱 𝗺𝗲 𝗮 𝗱𝗶𝗿𝗲𝗰𝘁 𝗺𝗲𝘀𝘀𝗮𝗴𝗲 𝗶𝗳 𝘆𝗼𝘂 𝘄𝗮𝗻𝘁 𝘁𝗼 𝗵𝗮𝘃𝗲 𝗮 𝗻𝗼-𝗰𝗼𝘀𝘁 𝗲𝘅𝗽𝗹𝗼𝗿𝗮𝘁𝗼𝗿𝘆 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗮𝗯𝗼𝘂𝘁 𝘄𝗼𝗿𝗸𝗶𝗻𝗴 𝘁𝗼𝗴𝗲𝘁𝗵𝗲𝗿. Upwork Lead Generation Efforts I Commonly Support Clients With Include: 1️⃣ Upwork Profile Optimization & Agency Upwork Profile Optimization Maximize your Upwork profile invites, direct messages, consults booked and project catalogue items purchased. 2️⃣ Automating AI Notifications For Ideal Upwork Jobs Setup Ensure you're consistently first to apply to quality jobs on Upwork, or as close as possible by getting real-time notifications when ideal jobs get posted. 3️⃣ Upwork Proposal AI & Human Powered Bidder Support - Upwork Proposal Sending & Writing Training Get high response rates on your proposals and write them in a time-efficient, repeatably successful way. AI & Human-powered (by you or outsourced) solutions available. Ongoing feedback available. 4️⃣ Upwork Sales Call Handling Training Stand out in the sea of experts who've also done 100's of calls and have many years of experience. Ongoing feedback available. Hi! 👋 I’m Robert. I help you win more on Upwork. Why? So you can enjoy more freedom in your entire life, empowered by earning the max that you are worth and having flexibility in how, when, and where you work. Success with Upwork lead generation changed my life, and it’s a joy to help others do the same. There's no magic pill here, just a proven, methodical process I call Upwork Touchpoint Mastery. There are more than 50 "touchpoints" a potential client sees from you on Upwork before hiring, Eg. Your profile and proposal preview, profile photo, title, description, proposal, and more. I help you consistently win by optimizing each touchpoint using smart, human-first strategies and Upwork SEO best practices developed through hard-won hands-on Upwork sales experience. For the record, I’m not employed by Upwork. I just specialize in Upwork profile optimization and getting great Upwork results. 𝗕𝗼𝗼𝗸 𝗮 𝗽𝗮𝗶𝗱 𝗰𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝘁𝗶𝗼𝗻 𝗶𝗳 𝘆𝗼𝘂 𝘄𝗮𝗻𝘁 𝘁𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗮𝗱𝘃𝗶𝗰𝗲. 𝗜𝗻𝘃𝗶𝘁𝗲 𝗺𝗲 𝘁𝗼 𝘆𝗼𝘂𝗿 𝗽𝗿𝗼𝗷𝗲𝗰𝘁 𝗼𝗿 𝘀𝗲𝗻𝗱 𝗺𝗲 𝗮 𝗱𝗶𝗿𝗲𝗰𝘁 𝗺𝗲𝘀𝘀𝗮𝗴𝗲 𝗶𝗳 𝘆𝗼𝘂 𝘄𝗮𝗻𝘁 𝘁𝗼 𝗵𝗮𝘃𝗲 𝗮 𝗻𝗼-𝗰𝗼𝘀𝘁 𝗲𝘅𝗽𝗹𝗼𝗿𝗮𝘁𝗼𝗿𝘆 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗮𝗯𝗼𝘂𝘁 𝘄𝗼𝗿𝗸𝗶𝗻𝗴 𝘁𝗼𝗴𝗲𝘁𝗵𝗲𝗿. Robert O’Kruk — I’ve supported more than 300 clients who come to me are asking for help with Upwork profile optimization or were in need of an Upwork bidder or the perfect Upwork proposal sender. Beyond my one-on-one client work, I’ve also supported more than 34,000 students in their Upwork lead generation efforts. Some of the words my clients commonly use to describe what they want help with: 🔸 Upwork - Upwork Lead Generation - Upwork Strategy - Upwork Consultant - Upwork Coach - Upwork Certified - Upwork Pro - Upwork Consultant 🔸 Upwork Bidder - Upwork Bidding - Upwork Proposal Sender - Upwork Proposals - Upwork Proposal Writing 🔸 Upwork Profile Optimization - Upwork Profile Writer - Upwork Content Writer 🔸 Upwork Business Manager - Upwork Manager - Upwork Sales - Sales Upwork - Upwork Business Development - Upwork Business Developer - Upwork VA 🔸 Upwork Agency - Upwork Agency Manager

I am a Canadian remote professional , bringing over 7 years of freelance experience in digital services, customer support, virtual assistance, content creation, and online business management. Throughout my freelance career, I have helped businesses stay organized, communicate effectively with customers, conduct internet research, manage administrative tasks, and improve daily operations. My experience in remote work has allowed me to adapt quickly to new platforms, tools, and workflows while maintaining a high level of professionalism and attention to detail. I specialize in customer communication, data entry, internet research, content creation, project coordination, and AI-assisted workflows. I am experienced with modern tools including ChatGPT, ElevenLabs, HeyGen, Gamma AI, CapCut AI, Google Workspace, and Microsoft Office. My ability to combine traditional administrative skills with modern AI technology helps clients save time and improve productivity. In addition to client work, I successfully planned, wrote, edited, formatted, and published my own ebook, *From Overlooked to Desired*, and produced a complete audiobook version. This project strengthened my skills in writing, editing, proofreading, digital publishing, marketing, and project management. I am fluent in both French and English, allowing me to work seamlessly with clients across different countries and time zones. My strengths include reliability, strong communication, problem-solving, organization, and the ability to learn new systems quickly. If you are looking for a dependable professional who can handle customer support, virtual assistance, research, content creation, AI-related projects, or online business operations, I am ready to help deliver results and contribute to your success.