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I’m Bruce Watkins, a strategic and operational executive with over 15 years of leadership experience across the U.S. and Canada. I specialize in transforming business operations, scaling teams, and driving sustainable growth in highly competitive markets. With a proven track record in P&L management, process optimization, and culture change, I help companies reach new levels of performance and profitability. Highlights of what I do best: Operational Excellence: I’ve led high-performing teams of over 1,000 employees, managed $60M+ budgets, and consistently delivered results through lean process improvements, Six Sigma methodology, and data-driven decision-making. Executive Leadership: As Division Vice President and Director of Operations at WIS International, I directed cross-functional teams across North America, enhancing performance, improving compliance, and driving client retention. Strategic Planning: I’m passionate about building scalable systems and leading change through clear strategy, hands-on execution, and collaboration with key stakeholders. Entrepreneurial Vision: I’m also the founder of TSN REI LLC, a real estate investment firm where I apply my strategic insight and financial acumen to grow long-term value. People & Culture: I build strong, engaged teams through mentorship, transparency, and clear communication, fostering cultures where people thrive and businesses excel. I hold a Bachelor of Science in Honors Science from Carleton University, and I’m Six Sigma certified. I’m fully authorized to work in both the U.S. and Canada and am always looking to bring energy and expertise to the next great opportunity. Let’s connect—I’m always open to discussing meaningful work, innovative partnerships, and strategic leadership opportunities.

Most PMOs produce reports. I build the systems that produce decisions. After 12 years running project controls on programs from $60M to $400M (EPC, construction, SaaS, ERP), I've seen the same pattern: PMOs that track everything but influence nothing. Executives get slide decks. Nothing gets decided. I come in, find the real gaps, and build governance frameworks, executive dashboards, and AI-powered PMO systems that leadership actually opens on Monday morning. What I build: → PMO governance from scratch: RAID logs, intake processes, change control workflows, RACI charts, and templates teams actually use (not bypass) → Executive dashboards (Power BI + Smartsheet) with live CPI/SPI, S-Curves, risk heatmaps, and one-page flight plans → AI-powered PMO operating systems: automated status synthesis, risk flagging, and reporting via Make + Claude API → Integrated master schedules in Primavera P6 and MS Project: from 25-project construction portfolios to 5,000-task EPC programs → EVM reporting (CPI, SPI, variance analysis) that finance and executives can read without a translator At Algonquin College, I built the PMO governance framework for a $75M ERP transformation across 7+ workstreams, eliminated 10+ hours per week of manual reporting, chaired the Change Control Committee, and integrated MS Project, SharePoint, JIRA, and Excel into a single reporting system. Over the past year I've extended this work into small businesses and SaaS development companies, teams that need the same discipline but with a lean approach. For these clients I typically deploy Smartsheet or Asana as the operating backbone, scaled to fit the team size and budget without the enterprise overhead. ------------------------------------------------- How I work: I don't need 3 weeks of onboarding calls before I start. I diagnose fast, build faster, and hand off with documentation your team can actually use. Week 1 - Diagnostic: I find the real problems, not just the obvious ones. Week 2–3: Build: governance frameworks, dashboards, automation, schedules. Delivery: A working system, full handoff documentation, and a 30-minute walkthrough call. Everything is deliverable-driven and async-friendly. If you want structured weekly check-ins, I build those in. If you prefer async-only, that works too. I respond within 12–24 hours and communicate in plain language, no consultant-speak. Not sure if this is the right engagement? Start with the Free PMO Health Check [link in profile] before you commit to anything. ------------------------------------------------- What clients say: "Grateful for Amir's expertise in all things PMO, governance and the hands on ability to demonstrate how to execute. The most difficult challenge at Algonquin was controlling the hybrid approach which included getting change management buy-in for the various ceremonies, multiple control tools (vendor/3rd party included) such as MS Project/Project Server, SharePoint, Jira, Service Now, SmartSheets and Azure DevOps. Amir is tremendously skilled in monitoring the governance impacts in near real time and making the necessary adjustments for delivery. I always think of Amir for his early consultation when I need to approach a new engagement. Thanks Amir!" Sam Wong - Algonquin College ------------------------------------------------------ "Amir has been working with our organization "PAND Settlement Service" for the past six years in various capacities, including five years as a strategic advisor and board member, where he played a key role in building the governance backbone of our organization. His strategic mindset, structured approach, and ability to translate complex project data into clear executive direction have significantly strengthened our operational efficiency and long-term planning. In addition to his leadership contributions, Amir has delivered high-impact PMP, Excel, and Project Management workshops for our community and designed a comprehensive Educational Email Course for our employment program, all of which received remarkable feedback. Most recently, as a member of our Board of Directors, he continues to advise at the executive level, providing valuable insight on organizational roadmap development and strategic growth." Kaveh Shakouri - Board Member at PAND Settlement Services -------------------------------------------------------- PMO implementation | PMO governance | executive dashboard | Power BI | Smartsheet | project controls | Primavera P6 | MS Project | earned value management | EVM | integrated master schedule | critical path analysis | RAID log | change control | AI automation | Make | PMO health check | portfolio management | EPC project management | construction scheduling | ERP implementation | project management consultant | PMP | governance framework | risk management | business analysis | process mapping | PMO setup | project portfolio management

Looking for a business management consultant or project consultant to help you understand your business problem and solve it to systematize your growth? As a fractional COO and Integrator, I have helped design and implement systems and processes using EOS, OKR, V2MOM, and other frameworks. This includes managing business goals by aligning them with KPIs and ensuring teams align theirs with company objectives. A crucial part of this work is creating a culture of accountability, communication, and team building with clear direction that enables results. I oversee process architecture by auditing existing systems, creating operations plans, and implementing solutions that integrate cloud platforms and automation. My role also includes training teams, drafting SOPs, managing CRMs, sprints, and project lifecycles, maintaining VoIP and communication tools, and managing bookkeeping, calendar oversight, reporting, and agreements. In addition, I handle compliance for LLCs, S-Corps, and other entities, including payroll obligations and filings, while ensuring contracts, licenses, and other regulatory matters are met. When it comes to solutions and decision-making, design thinking guides my work. As a process architect, I optimize workflows by auditing current processes, identifying risks and gaps, and proposing solutions that fit client needs. I prepare requirement specifications, build organizational structures, and create operational plans. I implement cloud-based tools and automation to streamline workflows, document SOPs where none exist, and ensure teams are properly trained. My approach is hands-on and grounded in design thinking to ensure solutions are both practical and sustainable. Being a CPA and FCCA, I am well-versed in full-cycle accounting. I have prepared budgets, forecasts, and financial models for decision-making, and have built reports for senior management on sales, pricing, and spending strategies. I also prepare cash flow forecasts, commission reports, and other analyses that allow businesses to make data-driven decisions. As a project management consultant, I have implemented solutions like ClickUp, Asana, Jira, Wrike, Smartsheet, Notion, Todoist, Trello, and Venngage. I create detailed project plans, work-back schedules, RACI charts, and sprint plans. My work includes organizing daily standups, auditing processes, drafting SOPs, building operational plans, and preparing requirement specifications. I have also designed and implemented MS SharePoint sites, integrated them with Power BI for reporting, and built ticketing systems using Jira. Additionally, I’ve worked with CRMs such as Teamwork, Bitrix24, Capsule, Pipedrive, and HubSpot to optimize pipelines and improve customer management. I have also organized webinar summits for coaches and influencers, managing everything from lead generation, list building, system design, tool implementation, guest communications, content creation, and nurture sequences. Skills: - Design thinking, Strategic planning, Process architect - Developing and automating systems, processes and workflows - Financial Management and corporate compliance - Running Online Webinar Series / Summits - Managing technical and administrative activities using the tools mentioned below Tools I use: Project Management Tools - Clickup, Asana, Wrike, Jira, Smartsheet, Todoist, Trello, Process Street, Notion, Basecamp, Venngage Cloud Workspace - Google and Microsoft Suite Integration tools: Make, Pabbly, Zapier CRM - HubSpot, Capsule, SalesForce, Teamwork, Bitrix24, Pipedrive Sales and Marketing tool: GoHighLevel Accounting Tools - QBO, Bill.com, Hubstaff, Wave, Xero, FreshBooks, Suralink, Quicken, Google Sheets, Oracle, Axapta 2009 Calendar Management Tools - Calendly, Acuity Scheduling, Google Calendar, Outlook Calendar, Book Like a Boss Email Clients - Gmail, Outlook, FastMail Communication and Meeting Tools - Slack, Zoom, Skype, Uberconference, Dialup (VoIP) Email Marketing and Automation - MailChimp, Constant Contact, SendFox, Aweber, Active Campaign Website tools: WordPress sites (with Divi, Avada, Thrive and Elementor themes), SharePoint sites (MS Suite) Time Tracking Apps - Hubstaff, Apploye, Harvest, EverHour Surveys and Forms - Survey Monkey, SoGo Survey, JotForm, Typeform, Google Forms Design Tools - Canva, Adobe Photoshop, Adobe Illustrator, Adobe Indesign Social Media Platforms - YouTube, Facebook,- Instagram, Twitter Video Editing: Camtasia, Vyond, Adobe Premier Pro Documentation Tools - DocuSign, HelloSign, Word Doc, Google Doc Cloud File Storage Platforms - Dropbox, Google Drive, Mega.nz Online Course platforms - Teachable, Kajabi Database - MySQL Workbench, Power BI My core strengths include having a problem-solving mindset through design thinking, being very organized to keep everything well-structured, learning new tools and techniques to enhance my skills, and sharing knowledge while delivering the desired results.

I am a professional Five9 and Call Center Management consultant from Canada with over 20 plus years of experience in the IT industry. During this tenure I have held various positions and developed and honed a wide variety of skills. I am Five9 certified and have good knowledge of the call center Industry, PCI compliance, TCPA regulations, reports and process flow charts and diagrams. • Project and team management • Business Analysis • Contact Center technologies and management • IVR technologies • Report and Data Analysis • Various dialer technologies particularly Five9, SER/EIS, Stratasoft, Ameyo, Connect First • Languages and Applications: VFP, PHP, MySQL, MSSQL, VBA, XML, HTML, JavaScript, ASP, Visio, Lucidchart, Microsoft programs, Excel automation, Google docs/sheets etc. • Project Management Software - Matchware Mindview / Mind Maps and Gantt charts • Software Application Management/development (SDLC) using cloud computing and technologies [SaaS] My goal is to offer varied consultant services with utmost dedication and honesty as I have done in the past with proven track record of exceptional customer satisfaction. I have been able to accomplish all my job assignments with quality service, due to my diverse educational background, unique combination of skills, business sensibilities and experience coupled with dedication, focus and attention to detail. Thank you for taking the time to check my profile and I hope I can be of service to your organization.

You already know you're the bottleneck in your business. Every decision, every approval, every fire routes back to you. And now everyone's piling on about AI, too. Here's what they're missing: AI can't run a business that lives in your head. The tools aren't the hard part. The hard part is getting the business out of your head. And that's what I do. In practice, that means: - Turning how the work runs from something in your head into systems your team—and your AI—can actually run - Standing up the project-management structure, KPIs, and accountability that make delivery visible instead of living in your head - Delegating decisions to your team (with guardrails), not just the tasks, so people stop waiting on you - Bringing AI and automation in where they remove real busywork. They need to be aimed at the right problems, the right way Some of my accomplishments: 40 hours/week recovered for founders, 98% client repeat engagement, 200+ workflows systemized, and 20+ years in operations. On Upwork alone, I've earned $300K+ with 100% Job Success. I'm senior and hands-on, but I don't waste your hours on low-leverage work. Rather, I architect the systems and bring in specialists to execute to specifications, the same "right person on the right task" principle I'll build into your business. Clients tend to see around $40K a year in savings along the way, while saving on average 10+ hours a week. The point is to get you out of the middle of everything. The cost savings are just a bonus. **Engagement options:** $125/hour or fixed-fee projects starting at $3,000, based on scope.

Big Four consultant, Morgan Stanley, MBA, CFA Level 1. Working with Fortune 500 clients and startups across diverse sectors. I'm the person who turns the research into a decision. ✅ Who am I? - MBA Graduate from IIM Lucknow (FT-100) and Neoma BS, France, with an Engineering background - Successfully cleared the CFA Level 1 exam on the first attempt. - Experienced management consultant and successfully served clients across sectors. ✅ What can I do? ................................................................................. Management Consulting and Research Expert specializing in: -TAM, SAM, SOM - SWOT analysis - Competitor/Competitive assessment - Need-gap analysis - Go-to-Market strategy (GTM) - Entry modes - Revenue enhancement strategies - Business planning and strategy development - Feasibility analysis for new initiatives and projects - Due Diligence - Investment Analysis - Mergers & Acquisitions (M&A) - Risk Assessment - Financial Planning ✅ Utilizes: ........................................................................... -Market-line, Euromonitor, Statista, Gartner, SAGE, EMIS, Think Cell, and other industry-leading tools for insights and analysis -Data-driven decision-making approach for impactful presentations ✅ Services offered: Strategy and Planning: ............................................. Strategy, Strategic plan, Business plan, Growth strategy, Go-to-market, Business plans and long-term roadmaps, Strategy consultant, Business growth strategy, Market strategy, Operational plan, End-to-end business plan, Multi-stakeholder strategic plan, Market expansion consulting advisor, International expansion, Experience with APAC, US and Middle East Market Entry, Global strategy, Mission-driven consulting Market and Competitive Intelligence: ............................................ Market research, Market analysis and insights, Market sizing, Market scanning, Quantifying market opportunities, Customer insights, Customer preferences, Industry trends, Competitor strategies, Competitive advantage, Product differentiation, Competitor benchmark, Competitive analysis reports, Research, Need-gap analysis. Financial Modeling and Investment: .............................................. Financial modeling, Financial forecast model, Financial projections, Financial analysis, Forecasting, Projections, ROI, FCF projection, Valuation, Valuation analysis, Business valuation, Bracket DCF, Due diligence, Due diligence material for seed financing, fundraising strategy consultant, Cap table, Investment strategy, Investment analyst, Investment fund, Financial services, Financial appendix data, Executive summaries, Presentations, Investor ready business plan Delivery and Advisory: .......................................... Project management, Project rollout plans, Operational roadmap, Implementation, Organizational design, Business operations, Streamline operations, Process improvement, Process maps, SOPs, Delivering SOPs, Business delivery consultant. Tech and Domain Expertise: ......................................... AI and tech-driven strategy, AI strategy consultant, AI savvy consultant, FinTech strategy consultant, FinTech, AI platform, Mobile apps, SAS products, AI startup marketing plan, Construction business consultant, Real estate Sectors Include: .............................................. Engagements in sectors such as Edtech, Fintech, Agtech, Fitness, Agriculture, Automotive, Real Estate, Artificial Intelligence, Metals and Mining, Aerospace, Healthcare, IT, Renewable Energy, E-commerce, Consumer Electronics, Hospitality, Entertainment, Fashion and Apparel, Food and Beverage, Logistics and Supply Chain, Telecommunications, Biotechnology, Pharmaceutical, Gaming, Financial Services, Education, Environmental Sustainability, and Manufacturing. My adaptability and expertise also extend to Cybersecurity, Cloud Computing, Digital Marketing, Smart Cities, Internet of Things (IoT), SaaS, Blockchain, Cryptocurrency, ESG Initiatives, Circular Economy, Smart Manufacturing, Autonomous Vehicles, Insurtech, Proptech, Regtech, Supply Chain Resilience, Precision Agriculture, Personalized Medicine, Telehealth, Remote Work Solutions, Digital Transformation, Smart Homes, Urban Development, Green Buildings, Real Estate Investment, Sustainable Construction, and Infrastructure Development. I have a proven track record in multiple countries worldwide, offering a data-driven approach and customized strategies that cater to the unique needs of diverse industries. - Offering Consultation and Initial Calls. Get in Touch Today Thank you!