Hire the Best Change Management Specialists
in Canada

Hi! I am a customer-obsessed professional with 17 years of experience in customer-facing roles. My background includes roles such as Director of Customer Success, General Manager, Office Manager, Customer Care Representative, and Account Manager. I have created and improved processes in customer success, customer support/service, administration, and business operations. I have experience in using customer feedback and data to identify opportunities, improve customer experience, and provide solutions tailored to the customer's business ultimately increasing customer satisfaction scores (CSAT). I have also developed and maintained training programs, playbooks, customer onboarding programs, SOPs, operational strategies, and KPI metrics in alignment with company objectives. I am an ambitious, analytical, and collaborative leader, with a passion for customer centricity! Feel free to contact me for more information, or to discuss your project.

I help leaders turn complex change into clear priorities, stronger alignment, practical action, and lasting results. Organizations bring me in when they are adopting AI, changing how they operate, implementing a new strategy, improving execution, or trying to get leaders and teams moving in the same direction. I am an organizational transformation consultant and ICF Professional Certified Coach (PCC). My work combines transformation strategy, leadership and team coaching, AI adoption, facilitation, and practical execution. This combination matters because transformation is never only about introducing a new technology, structure, process, or framework. It also requires people to change how they think, decide, collaborate, lead, and work. I can help you: - Clarify transformation goals, priorities, and success measures - Assess readiness, barriers, risks, and resistance - Align leaders around strategy, decisions, and accountability - Turn strategy into a practical transformation roadmap - Improve communication, collaboration, and execution - Redesign workflows and ways of working - Build leadership and team capability - Facilitate important decisions and difficult conversations - Introduce AI in a practical, responsible, and valuable way - Create change that continues after the consultant leaves Transformation Strategy and Execution I help organizations understand what needs to change, why it matters, and how to make it happen. Depending on the situation, this may include a transformation assessment, strategic roadmap, leadership alignment, operating-model improvement, governance, OKRs, change and adoption planning, process redesign, or implementation support. I do not begin by imposing a methodology. I begin by identifying the real problem, the outcomes that matter, and what is preventing the organization from moving forward. AI Adoption and AI-Enabled Work AI creates opportunities to improve productivity, decision-making, customer value, innovation, and how work gets done. Capturing that value requires more than purchasing tools or running isolated experiments. I help leaders and teams identify useful AI opportunities, prioritize use cases, assess readiness, redesign workflows, build AI fluency, and establish appropriate safety, governance, and accountability. My experience includes AI and LLM tools, Gemini, AI agents, workflow automation, AI literacy, product operating models, and the organizational changes required to move from experimentation to meaningful adoption. Leadership and Team Coaching As an ICF Professional Certified Coach, I work with executives, managers, leadership teams, and delivery teams navigating complexity and change. Coaching engagements may focus on: - Leadership effectiveness and strategic thinking - Communication and difficult conversations - Decision-making and accountability - Conflict, trust, and team effectiveness - Stakeholder relationships and influence - Leading through uncertainty and resistance - Translating insight into sustained behavioral change I bring both a coaching mindset and extensive organizational experience. I can help a leader examine their own thinking while also understanding the strategy, systems, technology, and delivery environment around them. Workshops and Facilitation I design and facilitate focused working sessions that help people surface the real issues, make decisions, and leave with clear commitments. These may include: - Leadership offsites - Transformation and strategy workshops - AI opportunity and adoption sessions - Team effectiveness workshops - OKR and priority-setting sessions - Retrospectives and process-improvement sessions - High-stakes or difficult conversations - Leadership development and coaching-skills training Experience and Results My background spans enterprise transformation, technology, product and program leadership, organizational coaching, training, facilitation, Agile and SAFe, process improvement, and enterprise systems. My experience includes client and delivery environments supporting organizations such as Google, Bloomberg, Walmart, Lululemon, Johnson & Johnson, Navy Federal and mo. Examples of results include: - Improved team productivity by 20 percent - Increased employee engagement by 40 percent - Improved successful project outcomes by 25 percent - Reduced time to market by 10 percent - Helped grow client contracts from $150,000 to $6.5 million - Led assessment and transition planning across 183 enterprise systems I am also a SAFe Practice Consultant (SPC), with experience establishing portfolio, program, product, and delivery practices in complex technology environments. My style is practical, candid, thoughtful, and focused on outcomes. Anyone can introduce another framework, process, or tool. The deeper work is helping people understand the principles behind the change so they can challenge assumptions, make better decisions, adapt, and solve problems when no playbook exists.

Are inefficient processes holding your business back from reaching its next level? As a Process Automation and Optimization Specialist, I help businesses escape the cycle of firefighting by building streamlined, scalable solutions that free up time and resources to focus on growth. I specialize in turning complex challenges into efficient workflows, tailored for businesses experiencing growing pains. Here’s how I can help: ¤ Business process automation to save time and reduce errors ¤ Special project management to guide complex one-off initiatives to completion ¤ Prospecting and sales tool implementation (e.g., CRM systems) ¤ Optimized management of both material and human resources ¤ Production and storage space optimization for maximum efficiency ¤ Process structuring and standardization You can explore these and other examples of my work in my portfolio. Ready to shift your focus from putting out fires to scaling your success? I’m flexible, approachable, and committed to crafting solutions that meet your unique needs. Let’s start a conversation and explore how we can set your business up for sustainable growth!

Welcome to my page: As a tested executive, I understand your struggles in fixing the service plumbing of that 200yr old business. As a leader, I see the challenges you face trying to figure out a better way to lead your teams, to have those painful conversations. I share your personal hopes, encourage your potential and authenticity. I have been in the trenches and have stood shoulder to shoulder with you, building out new operating models, changing systems, redesigning structures and improving processes. I am an enterprise transformation executive consultant, leadership advisor and coach. I transform organizations and leadership for the evolving future of work. I support uncompromising leaders like you to reinvent organizations and change cultures. With more than 20+ years leading complex transformation programs, I have extensive experience working with senior executives and their management teams in delivering strategic change across a wide range of technologies and industries. I have participated in over 50+ enterprise-wide transformations from $36 billion public sector institutions, multi-lateral funding agencies, not-for-profits, start-ups to Fortune 100 clients. Enterprise clients hire me to bring deliberate focus back to their most important assets — their people, partners, and stakeholders. I do this by enabling decision-making, supporting bold thinking and creating space for inventiveness and culture change. Leaders hire me to bring focus back to their most important “why’s” — passion, purpose, and vision. I do this by helping them gain clarity of their personal vision, challenge them subtly, nudge and have them confront their potential. I am energized by complex, big challenges and have actively sought them. I am happiest and engaged when facilitating, collaborating, solutioning and leading client engagements. Whether it be defining enterprise strategy, conducting system-wide assessments, designing solutions, or helping leaders own their space! I am purpose-driven and impassioned in the work I do and how I serve my clients. I operate with deep empathy and believe in all possibilities and believe we all have a responsibility to walk in our greatness. Areas of Expertise: Strategy Development & Execution, Leadership Advisory, Large-Scale Transformation Business Consulting & Advisory, Business Model Innovation, Organizational Change Management (OCM), Program/ Project Management. Always happy to chat, pls feel free in reaching out.

I help growing businesses bring structure to operations, improve processes, and turn priorities into execution. With 10+ years of experience across business operations, project management, process improvement, customer operations, and people operations, I’ve worked in both large-scale organizations and fast-moving businesses where getting things done requires more than simply managing a task list. My strength is stepping into complex or unstructured environments, figuring out what needs to happen, and building practical systems that make the business run more effectively. I can help with: • Operations and project management • SOPs, workflows, and process documentation • Process improvement and operational audits • Project planning, execution, and stakeholder coordination • HR operations, hiring, onboarding, and offboarding • KPI tracking, reporting, and operational dashboards • Customer experience and support operations • Vendor and procurement management • Executive and leadership support • Cross-functional team coordination • Building scalable internal processes Throughout my career, I’ve managed complex operations, led cross-functional initiatives, improved customer and internal processes, coordinated vendors and technology implementations, supported hiring and HR operations, and worked closely with senior leadership to move strategic priorities forward. I’m comfortable both building the strategy and handling the execution. If your processes are scattered, projects are falling behind, responsibilities aren't clear, or you simply need an experienced operator who can take ownership without constant direction, I can help. My goal is simple: understand what isn't working, create a practical solution, and make sure it gets implemented. If you're looking for someone who can bring organization, accountability, and momentum to your business, I'd be happy to discuss what you're working on.

I leverage over 15 years of progressive experience in business operations and human resources to drive transformation in growing business environments. As a trusted advisor, I collaborate with executives and business leaders to develop scalable operating models and cross-functional solutions that deliver measurable results. My expertise lies in aligning strategy, operations, and talent, ensuring that ambitious goals translate into effective structures and processes. Whether implementing change management initiatives or optimizing workforce practices, I focus on enabling sustainable growth. If you’re looking for a systems thinker who can enhance your organizational effectiveness, let’s connect to discuss how I can help your business thrive!