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LinkedIn: /marimy/ Enterprise architect and delivery leader with 8+ years driving cloud transformation and ERP/CRM/HCM/Field Service implementations for clients ranging from $15M to $18B in revenue. Deep expertise across Construction, Manufacturing, Wholesale & Distribution, and Supply Chain — industries where operational complexity demands both technical rigour and business acumen. Track record spanning the full solution lifecycle: pre-sales (RFIs, POCs, GTM strategy), architecture and design, program delivery, and post-go-live optimization. Comfortable operating as the bridge between business stakeholders and technical teams — translating ambiguity into executable roadmaps. Certifications: PMP · AWS Solutions Architect · OCI Architect · OCI Gen AI · ITIL v4 Working Experience Softwares: MS Office, MS Project, Visio, AWS, OCI, Oracle NetSuite, Confluence, Service Now, SalesForce, Workday, SAP, Ceridian, ADP, Kronos, Python, PostgreSQL, C#, Robotics Simulation Expertise Industries: Construction, Building Materials, Engineering, Manufacturing, Wholesale&Distribution, Service/General Business/Financial Services

• Visa Status - Canadian Permanent Resident holder. • Total 10+ years in IT industry. • Executed Roles of Scrum Master, Project Manager, Agile Coach. • Certified in PMP, PMI-ACP,PSM1,PSPO1,AZ-104,AZ900, LSSGB,Kanban, ITIL, Hold dual bachelors degree one in Engineering and other in Physics. • Highly skilled in Project Management and implementing Scrum framework. • Proficient in tools like MS project, Jira, Azue Devops Board, kanban, Asana board. • Executed IT projects in Quality Assurance Testing and Cloud implementation. • Have in-depth knowledge in SQL, Microsoft Azure.

I am a CBAP and CBDA certified professional skilled at providing business system support to a wide variety of users. I am also ITIL Foundations Certified. I have 20+ years’ experience providing support for various accounting systems - Quickbooks (QBO ProAdvisor), Acumatica (ERP), Entero, JD Edwards (ERP), Qbyte, OpenInvoice, SAP (ERP), VIM (OpenText), JibLink; as well as 25+ years experience in the oil and gas industry. This experience includes business analysis activities involved in several large and small system implementations including documenting business requirements, data conversion activities, user acceptance testing and training new users. I have a strong understanding of the business processes that these systems will support - including areas such as Midstream & Marketing accounting, NGL accounting, Upstream & International accounting. I also have small system implementation experience from Acumatica to QBO - as well as many years of reporting projects using SQL, Power BI and Excel.

Upwork Expert Vetted (top 1%) | Transformative Technology Leader | Senior AI/ML Architect with Google funded AI project | Fractional CTO/Director/SVP | High Volume Engineer | ex IBM, CDW, JP Morgan | 7+ years of hands-on AI/ML | 16+ years in Cloud and Software Architectures | Best Practice and Regulated Environments | Cybersecurity Incident Responder Hi, I'm Don, a principal architect and transformative technology leader (Director/CTO/CAIO/SVP). Since 2011, I have been driving transformations for successful startups, scale-ups, SMEs, and enterprises like TELUS, Google, IBM, JP Morgan, CDW, and Walt Disney Parks and Resorts. If you need expedited high quality work or an individual who an solve the unsolvable, I will preserver and succeed. I have hands-on technology daily, and am certainly capable working as a lead AI/ML engineer/architect, expert web and software designer/developer, security specialist, consultant, and director who can effectively design, build, plan, and lead using methods that bring true value. Several smaller orgs have depended on me to launch their business, or prevent the collapse of an existing one, and I've delivered every time. I've been leading management and planning initiatives for full-projects across government and industry regulated environments, cloud, AI/ML, data, web, SaaS, InfoSec, networking, and systems since 2011. I've also worked with orgs specializing in industry firsts in AI, government, finance, energy, eCommerce, CRM/ERP, blockchain and crypto, environmental, construction, facilities management, education, data processing, GPU data centers, enterprise SaaS, cyber security,--and a variety of Azure, Google Cloud, and AWS Partners. Come and find out why so many clients trust me.. Your project done right --it matters to me too. 𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 ‧ Mini-MBA in AI from Rutgers University (2025) ‧ Deans Honor List grad from ITAS at VIU (2012) ‧ IEEE Member & TrueNorthCTO contributor ‧ Google Cloud Certified Professional Cloud Architect ‧ Microsoft Certified Azure Solutions Architect Expert ‧ Original founder of Cloud Pathfinder Services Inc. ‧ Awarded with the Upwork Expert Vetted label (Top 1%) in 2020 ‧ Offered a co-founder role during existing employment on two separate occasions ‧ I have more written work recommendations then you'll have time to read 𝐁𝐚𝐜𝐤𝐠𝐫𝐨𝐮𝐧𝐝 & 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲 𝐈𝐦𝐩𝐚𝐜𝐭 I give back to our local community through volunteering to feed the homeless, was formally recognized by the Salvation Army for volunteer work supporting marginalized communities. I believe in equality in the workplace, and push hard to make a difference in the life of others. After being hand selected by my professors to be a board member for a nationally recognized First Nations conference at Vancouver Island University in 2011, I was also given the opportunity to assist the Governor General of Canada during the conference. I'll bring this same drive for excellence to your organization or project. Your projects done right --it matters to me too. . ******* Key terms: 14 programming languages, Google Workspace, Office 365, Anthos, Lovable.dev, CFO, CIO, Incubator, Pytorch, Pinokio, LM Studio, Orpheus TTS, voice agents, PBX, Vertex AI, AIOps, MCP, RCA, xAI, ITSM, ITIL, SRE, DevSecOps, LLMOps, LLM, Vector, federated learning, neo4j, CNN, DNN, RNN, Jupyter, NLP, OCR, Textract, Pyspark, Yuma consensus, Apache Spark, Hadoop, TensorFlow, LangGraph, MLOps, Claude Code, Clawdbot, Moltbot, Anthropic, mask2former, transformer models, graph neural network GNN, CAD recognition, roboflow, huggingface, Graph DB. base44, CVat, spec driven development, foundation models, Bittensor, validator, Windows, Linux, Apache Nutch, API, AWS, Active Directory, App Service, Cosmos DB, Azure DevOps, Asynchronous, Firewall, Functions, IAM, Key Vault, Azure Kubernetes, AKS, Logic Apps, Azure Policy, PostgreSQL, Site Recovery, Azure SQL & SQL MI, Synapse Analytics, Full-stack, senior architect, principal senior engineer, CentOS, ChatGPT, Cloud Armor, TCP/IP, Cloud Vision, Cloudflare, CIS, COPA, CRM/ERP, Cursor, Data Warehousing, database architect, Dataprep, Dataproc, Dataflow, Datastore, Debian, DNS, Document AI, Elastic, ETL Pipelines, ELT, EventArc, Exchange, F5, Firebase, Financial strategy, Funding, Data Room, Gantt, Cloud API integrations, Landing zone, GCP, Google CLI, IAM & Identity, Instance Groups, ISO 27001, IIS, Kubernetes Engine, DevOps, Jira, clickup, LangChain, LAMP, low code, Lucid, Marketing, MLOps, Mobile, Monday, no code, Nginx, Compliance, GDPR, HIPPA, EU AI Act, Pub/Sub, RAG Model, Rafay, Red Hat, Security audits, VC funding, SharePoint, SOC 2, SOP, SoW, Spanner, Stackdriver, Streamlit, Terragrunt, Terratest, Ubuntu, vNet, Vibe Coding, Visio, VMware, VPN, VPC, Web development, Wireshark, Windows, DCs, Zabbix, Obsidian, Perplexity, Jeeva, Google Labs, Gumloop, Gamma , loop prompting, loop based development,

I've been building MSP operations on ConnectWise across two IT services companies, with eight of those years as founding CEO and CSO of a fully managed IT services firm. I first implemented ConnectWise in 2008, migrating us off Request Tracker, and over time we used the full range of the PSA's capabilities: ticketing, billing, agreements, reselling IT products through QuoteWerks, and eventually employee time tracking, with the whole system synced to QuickBooks Desktop for billing and payroll. Our RMM evolved from LogMeIn to Kaseya to Continuum and finally to NinjaOne, each migration run as a managed parallel transition rather than a rip-and-replace. I've built incident response, disaster recovery plans and tested them with the client, led vulnerability assessments, and managed the full client base transition from break-fix to fully managed services, raising our Net Promoter Score from mid-80s to above 98%. I know what a well-run MSP looks like from the inside, and I have lived the costs and pain of a broken one. When I design an automation flow, audit trails and permission structures are in the first draft instead of bolted on as afterthoughts. The type of work I do now applies the same discipline to MSP operations specifically, and also to small business operations more broadly. It focuses on three things: mapping where current processes are breaking down and costing time or money, documenting the business logic carried in people's heads, and connecting existing tools so data flows without manual re-entry. The documentation I write can be understood by whoever owns the decision and followed by whoever does the work, without gaps and assumed knowledge. And because I fix the process before touching the software, you don't end up with expensive tools that speed up a broken or wasteful workflow. That same discipline applies to compliance work: I currently advise a technology company on SOC 2 Type 2 readiness as their policy and governance lead, authoring their control catalog and security policies and structuring the evidence their compliance platform produces for audit. That background shows up in results. Applying lean principles and low-touch automation reduced one firm's internal bookkeeping from 18 hours bi-weekly to under 3. Another engagement mapped two workflows for a field service business and identified nearly 7% of their annual revenue in recoverable labor waste that had been buried in their margins for years, visible only once someone traced the actual process end to end. If you or your team is manually re-entering data between systems, rebuilding context on every handoff, or depending on one person's memory or physical presence to keep a critical process running, the waste cost is already embedded in your numbers. It shows up as slow quote turnaround, invoicing delays, onboarding friction, project missteps, and capable people spending time on work a well-designed process would handle. Most business owners I work with want the same thing: a business that doesn't fall apart the moment they step away from it. I'm a native English speaker based in Manitoba, Canada (CST), with more than 26 years of history as a founder and operator across managed IT services, wireless broadband infrastructure, and operations consulting. Starting and scaling businesses from zero to a saleable asset gives a different vantage point than advising from the outside. Industries I've worked in include field service trades, custom road construction equipment manufacturing, national window and door manufacturing, multinational apparel and soft goods manufacturing, and residential construction; environments where a broken process doesn't show up as a line item. It shows up as margin that quietly slides down the drain. If you're looking for someone to fix a specific bottleneck rather than run an open-ended engagement, review the project listings below. Each one has a defined scope, fixed fee, and clear deliverable. If your situation doesn't fit one of those exactly, send a message describing the constraint and I'll tell you honestly whether I can help you.

Experienced IT professional with a proven track record of success in IT operations, infrastructure management, starting out on upwork, willing to do user support , IT Operations , Security Consulting , System Administration, Solution Architecture. I am certified for the Below Certified Information Security Manager (CISM) Certified Information Systems Security Professional (CISSP) Certified Cloud Security Professional(CCSP) ITIL 4 Foundation CompTIA Security+ Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Messaging Administrator Associate Microsoft 365 Certified: Enterprise Administrator Expert LPIC 1 CompTIA Network+