Hire the Best ITIL Specialists
in Canada

I help MSPs deliver faster support, stronger endpoint security, and more efficient IT operations. With 8+ years of experience across Helpdesk, NOC, Microsoft 365, Intune, ConnectWise, N-Central, and PowerShell automation, I independently manage tickets, streamline operations, and improve service delivery from day one. I’m an experienced MSP System Administrator and IT Support Specialist with hands-on expertise supporting SMB and enterprise environments across Microsoft 365, Azure, Intune, RMM platforms, endpoint security, virtualization, backups, and day-to-day IT operations. I have successfully managed and supported 1200+ endpoints while delivering SLA-driven technical support in fast-paced 24/7 MSP environments. I specialize in providing reliable remote support, proactive monitoring, automation, and operational improvements that help MSPs reduce ticket backlog, improve response times, and maintain stable client environments. CORE TECHNICAL EXPERTISE Microsoft 365 Administration - Exchange Online, Teams, SharePoint, OneDrive - User onboarding/offboarding and license management - Mail flow troubleshooting and mailbox administration - MFA, Conditional Access, identity and access management Azure & Intune Management - Device enrollment and endpoint configuration - Compliance policies and security baselines - BitLocker management and application deployment - Endpoint remediation and Windows troubleshooting Windows Server Administration - Windows Server deployment, management, and troubleshooting - Active Directory, Group Policy, DNS, DHCP administration - File server management and permissions administration - Remote Desktop Services (RDS) support and maintenance - Server performance monitoring and issue remediation Virtualization & Infrastructure - VMware and ESXi administration and troubleshooting - Virtual machine deployment and resource management - Hypervisor monitoring and infrastructure maintenance - Backup verification and disaster recovery support MSP Helpdesk & NOC Operations - ConnectWise ticket management and documentation - N-Central RMM monitoring, patching, and remediation - Alert management, health checks, and escalation handling - Remote support for users, workstations, and Windows servers - SLA-focused ticket resolution with strong communication - Experience supporting fast-paced 24/7 MSP environments Security & Endpoint Protection - CrowdStrike deployment, monitoring, and remediation - Huntress monitoring and threat response support - Endpoint security management and hardening - Conditional Access and identity protection policies - Incident response support and security best practices - Patch management and vulnerability remediation Backup & Maintenance Operations - Backup monitoring and recovery support - Routine maintenance and patch management - Endpoint health monitoring and proactive remediation - System update coordination and compliance tracking Automation & Scripting - PowerShell automation for repetitive IT tasks - Process optimization and operational efficiency improvements - Reduced repeat tickets through proactive automation and monitoring - Custom scripts for reporting, remediation, and maintenance WHY MSPS CHOOSE TO WORK WITH ME - Independently manage tickets from start to resolution - Strong troubleshooting and escalation decision-making - Clear, professional communication with clients and internal teams - Clean documentation and audit-ready ticket notes - Proactive approach focused on stability and prevention - Reliable long-term resource for MSP operations and support teams INDUSTRIES SUPPORTED - Managed Service Providers (MSPs) - Healthcare and multi-site medical clinics - Professional services firms - Retail and logistics operations - Education and training organizations If you’re looking for a dependable MSP engineer who can quickly integrate into your Helpdesk or NOC operations, support your clients professionally, and improve operational efficiency through automation and proactive support, I’d be happy to work with you.

• Visa Status - Canadian Permanent Resident holder. • Total 10+ years in IT industry. • Executed Roles of Scrum Master, Project Manager, Agile Coach. • Certified in PMP, PMI-ACP,PSM1,PSPO1,AZ-104,AZ900, LSSGB,Kanban, ITIL, Hold dual bachelors degree one in Engineering and other in Physics. • Highly skilled in Project Management and implementing Scrum framework. • Proficient in tools like MS project, Jira, Azue Devops Board, kanban, Asana board. • Executed IT projects in Quality Assurance Testing and Cloud implementation. • Have in-depth knowledge in SQL, Microsoft Azure.

I help startups, small businesses, and growing organizations strengthen IT controls, reduce security risks, and prepare confidently for audits without unnecessary complexity or wasted effort. I bring hands-on experience performing IT risk assessments, control testing, and security reviews across enterprise and regulated environments. My approach is practical and business-focused, not theoretical, ensuring recommendations are realistic, actionable, and aligned with your organization’s size and risk profile. What I Can Help You With ✅ IT General Controls (ITGC) Review & Testing Access controls (user provisioning, terminations, privileged access) Change management controls IT operations & backup controls ✅ SOC / CSAE 3416 / SOX Readiness Support Pre-audit gap assessments Control documentation and walkthroughs Evidence preparation and remediation guidance ✅ IT Risk & Security Assessments Identification of key IT risks Control design and operating effectiveness reviews Risk-based recommendations aligned with business objectives ✅ Vendor & Third-Party IT Risk Reviews Security and control assessments for vendors and service providers Documentation review and risk reporting

💡 Elevate Your Business: Greetings! I'm Pritam Saha, your go-to IT professional with over 12 years of immersive experience. If you're ready to take your business to new heights, I bring a blend of expertise, innovation, and meticulous execution to the table. 🌟 Key Strengths and How I Can Contribute to Your Success: ✅ Tailored Solutions for Your Success: I'm passionate about understanding your unique business needs and crafting customized solutions. Let's build a lasting partnership to ensure every project aligns seamlessly with your goals and objectives. ✅ IT Service Management Excellence: Specializing in ITIL, I ensure seamless service delivery and optimization. Proficient in advanced service desk tools and 24*7 remote support, ensuring uninterrupted operations. ✅ Azure Cloud Mastery: As a Microsoft Certified Azure Solutions Architect Expert and DevOps Engineer Expert, I bring proficiency in Azure's full spectrum—compute, networking, storage, and security. Let's maximize the cloud's potential for your business. ✅ DevOps & Automation Magic: Experience strategic DevOps expertise and Azure DevOps mastery, bringing efficiency and precision through CI/CD pipeline automation and Infrastructure as Code (IaC) with Terraform. ✅ Microsoft 365 Authority: Streamline workflows and fortify your digital infrastructure with my expertise in Microsoft 365, covering deployment, governance, security, and compliance. ✅ Powerful Collaboration with Microsoft Power Platform: I excel in harnessing the robust capabilities of the Microsoft Power Platform to foster powerful collaboration within organizations. My proficiency extends to Power BI, Power Apps, Power Automate, and Power Virtual Agents. ✅ Holistic Technology Stack: From containerization (Docker, Kubernetes) to networking design, virtualization technologies, and information security best practices, I offer a comprehensive skill set to tackle your IT challenges. 🌐 Certifications: 🌐 ITIL® Foundation Certificate in IT Service Management 🌐 Microsoft Certified: Azure Solutions Architect Expert 🌐 Microsoft Certified: DevOps Engineer Expert 🌐 Microsoft Certified: Azure Administrator Associate 🌐 Microsoft Certified Solutions Associate: Windows Server 2016 🌐 Red Hat Certified Engineer 🌐 Red Hat Certified System Administrator 🌐 Fortinet Certified: NSE 3 Network Security Associate 🤝 Why Choose Me: ✨ Global Experience, Local Impact: With over 11 years of global project delivery, I showcase adaptability and a deep understanding of diverse business environments. ✨ Results-Driven Collaboration: Your success is my priority. I approach challenges proactively, offering sustainable solutions that lead to tangible results. ✨ Delivery Excellence, Every Time: Count on me for timely, successful delivery of impactful projects, reflecting unwavering commitment to excellence and efficiency. 📈 Ready to embark on a journey of innovation and success? I'm thrilled about the possibility of collaborating with you on Upwork. Please reach out, and let's discuss how I can contribute to the success of your business! Best Regards, Pritam Saha

Multi-Disciplinary Engineer, Architect, Director, and Fractional CTO | Upwork Expert Vetted (top 1%) | ex IBM, CDW, JP Morgan | 7+ years of hands-on AI/ML | 16+ years in Cloud | Web | Software Engineering | eCommerce | Data | Cybersecurity Incident Response | Funding | MLOps | DevOps | Blockchain | GCP | Azure | AWS Hi, I'm Don, a Senior AI/ML/Cloud Architect and Fractional Technology Leader with long success record. Clients turn to me when they need a hard worker who can solve complex problems, deliver with speed and precision, and do it across multiple domains. I've been academically gifted since a young age, and matured into working with successful startups, SMEs, and enterprises like TELUS, Google, IBM, JP Morgan, CDW, and Walt Disney P&R. I have hands-on technology daily, and continue to work as a lead AI/ML engineer/architect, expert web and software designer/developer, security specialist, consultant, and director who can effectively design, build, plan, and lead using methods that bring true value. Several smaller orgs have depended on me to launch their business, or prevent the collapse of an existing one, and I've delivered every time. I've been leading full-projects across cloud, AI/ML, data, web, SaaS, InfoSec, networking, and systems since 2011. I've also worked with orgs specializing in industry firsts in AI, government, finance, energy, eCommerce, CRM/ERP, blockchain and crypto, environmental, construction, facilities management, education, data processing, GPU data centers, enterprise SaaS, cyber security,--and a variety of Azure, Google Cloud, and AWS Partners. Come and find out why so many clients trust me.. Your project done right --it matters to me too. 𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 ‧ Founder of Cloud Pathfinder Services Inc. ‧ Upwork Expert Vetted Program (Top 1%) ‧ Microsoft Partner Program (2026) ‧ Mini-MBA in AI from Rutgers University (2025) ‧ Deans Honor List grad from ITAS at VIU (2012) ‧ IEEE Member & TrueNorthCTO contributor ‧ Google Cloud Certified Professional Cloud Architect ‧ Microsoft Certified Azure Solutions Architect Expert 𝐁𝐚𝐜𝐤𝐠𝐫𝐨𝐮𝐧𝐝 & 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲 𝐈𝐦𝐩𝐚𝐜𝐭 I am a Christian music producer and have been an international missionary, and was formally recognized by the Salvation Army for volunteer work supporting marginalized communities. After being hand selected by my professors to work for Vancouver Island University in 2011, I was selected to assist the Governor General of Canada during a nationally represented First Nations treaty conference where I had been a board member. 𝐇𝐨𝐰 𝐈 𝐖𝐨𝐫𝐤 I believe in equality in the workplace and supporting others. I bring a high-integrity, high-ownership, results-driven mindset to every engagement. I’m equally comfortable operating at the executive level or working hands-on with engineering teams. Whether you need clear leadership and direction or a dependable operator who can take on complex work and deliver, I’m a proven partner. I treat every engagement like it’s my own business, because your success matters to me. ******* Key terms: 14 programming languages, Google Workspace, Office 365, Anthos, Lovable.dev, CFO, CIO, Incubator, Pytorch, Pinokio, LM Studio, Orpheus TTS, voice agents, PBX, Vertex AI, AIOps, MCP, RCA, xAI, ITSM, ITIL, SRE, DevSecOps, LLMOps, LLM, Vector, federated learning, neo4j, CNN, DNN, RNN, Jupyter, NLP, OCR, Textract, Pyspark, Yuma consensus, Apache Spark, Hadoop, TensorFlow, LangGraph, MLOps, Claude Code, Clawdbot, Moltbot, Anthropic, mask2former, transformer models, graph neural network GNN, CAD recognition, roboflow, huggingface, Graph DB. base44, CVat, spec driven development, foundation models, Bittensor, validator, Windows, Linux, Apache Nutch, API, AWS, Active Directory, App Service, Cosmos DB, Azure DevOps, Asynchronous, Firewall, Functions, IAM, Key Vault, Azure Kubernetes, AKS, Logic Apps, Azure Policy, PostgreSQL, Site Recovery, Azure SQL & SQL MI, Synapse Analytics, Full-stack, senior architect, principal senior engineer, CentOS, ChatGPT, Cloud Armor, TCP/IP, Cloud Vision, Cloudflare, CIS, COPA, CRM/ERP, Cursor, Data Warehousing, database architect, Dataprep, Dataproc, Dataflow, Datastore, Debian, DNS, Document AI, Elastic, ETL Pipelines, ELT, EventArc, Exchange, F5, Firebase, Financial strategy, Funding, Data Room, Gantt, Cloud API integrations, Landing zone, GCP, Google CLI, IAM & Identity, Instance Groups, ISO 27001, IIS, Kubernetes Engine, DevOps, Jira, clickup, LangChain, LAMP, low code, Lucid, Marketing, MLOps, Mobile, Monday, no code, Nginx, Compliance, GDPR, HIPPA, EU AI Act, Pub/Sub, RAG Model, Rafay, Red Hat, Security audits, VC funding, SharePoint, SOC 2, SOP, SoW, Spanner, Stackdriver, Streamlit, Terragrunt, Terratest, Ubuntu, vNet, Vibe Coding, Visio, VMware, VPN, VPC, Web development, Wireshark, Windows, DCs, Zabbix, Obsidian, Perplexity, Jeeva, Google Labs, Gumloop, Gamma , loop prompting, loop based development,

I am a CBAP and CBDA certified professional skilled at providing business system support to a wide variety of users. I am also ITIL Foundations Certified. I have 20+ years’ experience providing support for various accounting systems - Quickbooks (QBO ProAdvisor), Acumatica (ERP), Entero, JD Edwards (ERP), Qbyte, OpenInvoice, SAP (ERP), VIM (OpenText), JibLink; as well as 25+ years experience in the oil and gas industry. This experience includes business analysis activities involved in several large and small system implementations including documenting business requirements, data conversion activities, user acceptance testing and training new users. I have a strong understanding of the business processes that these systems will support - including areas such as Midstream & Marketing accounting, NGL accounting, Upstream & International accounting. I also have small system implementation experience from Acumatica to QBO - as well as many years of reporting projects using SQL, Power BI and Excel.