Hire the Best Process Improvement Specialists
in Canada

Summary Result-driven Lean Six Sigma Black Belt and COPC CX Implementation Leader with over 20 years of experience in process improvement across diverse industries. Expert in creating and optimizing processes, implementing Lean methodologies, and fostering continuous improvement. Proven track record of significant cost savings enhanced operational efficiency, and elevated customer satisfaction. Skilled in data analysis, project management, and cross-functional collaboration. Passionate about driving organizational success through process management. Ethical, detailoriented professional with a talent for creative problem-solving and delivering service standards. Key Achievements * Cost Savings and Efficiency Gains: Led process improvement and RPA initiatives, achieving a 25% reduction in operational costs and increasing process efficiency by 30%. * Improved Customer Satisfaction: Delivered projects that boosted customer satisfaction

Do you want your business to run smoothly — with clear processes, efficient systems, and full compliance? I help organizations streamline operations, document workflows, and build scalable systems that increase efficiency and reduce risks. As a PMP-certified Project & Operations Manager with over 10 years of experience across consulting, energy, and construction sectors, I specialize in translating complexity into clarity. My clients come to me when they need: ✅ SOPs and Process Documentation – clear, practical procedures that your team can actually use. ✅ Process Mapping & Optimization – identify bottlenecks, simplify workflows, and align responsibilities. ✅ Internal Auditing & Compliance Support – ISO 9001 / ISO 14001 audits and readiness assessments. ✅ Project & Operations Management Systems – ensure every project stays on track, compliant, and aligned with business goals. 💡 What You Get When Working With Me: - Well-structured and actionable process documentation - Improved team coordination and accountability - Measurable operational performance improvements - A trusted partner who communicates clearly and delivers on time My approach combines engineering discipline, project management rigor, and systems thinking to help you build a foundation for sustainable growth. 📩 Let’s connect! Whether you need help creating SOPs, improving business processes, or conducting audits, I’ll help you design systems that empower your team and scale your operations confidently.

Are inefficient processes holding your business back from reaching its next level? As a Process Automation and Optimization Specialist, I help businesses escape the cycle of firefighting by building streamlined, scalable solutions that free up time and resources to focus on growth. I specialize in turning complex challenges into efficient workflows, tailored for businesses experiencing growing pains. Here’s how I can help: ¤ Business process automation to save time and reduce errors ¤ Special project management to guide complex one-off initiatives to completion ¤ Prospecting and sales tool implementation (e.g., CRM systems) ¤ Optimized management of both material and human resources ¤ Production and storage space optimization for maximum efficiency ¤ Process structuring and standardization You can explore these and other examples of my work in my portfolio. Ready to shift your focus from putting out fires to scaling your success? I’m flexible, approachable, and committed to crafting solutions that meet your unique needs. Let’s start a conversation and explore how we can set your business up for sustainable growth!

I help businesses fix messy operations and build systems that scale. If your processes & workflows are unclear, execution is inconsistent, or your team relies too much on you — the problem is usually not effort, it’s structure. I work with growing businesses to analyze how work actually happens, fix broken processes, and build processes & systems that are clear, repeatable, and scalable. What I help with: 1. Process Clarity, Documentation & Audit: • Process Maps: Turn “knowledge in your head” into structured processes – Cross Functional Process Maps, Value Stream Maps, Customer Journey Maps. • SOPs & Playbooks: Create clear SOPs, checklists, and internal playbooks • Process Gaps: Identify bottlenecks, inefficiencies, and gaps; Highlight what’s slowing you down or causing rework • Improvement Roadmap: Provide a clear, prioritized improvement plan 2. Process Improvement & Workflow Redesign: • Process Redesign: Redesign workflows to make them simpler and more efficient • Process Simplification: Remove unnecessary steps and reduce manual effort; Improve handoffs between teams; remove bottlenecks • Standardization: Standardize new & improved process across your org 3. AI & Process Automation Strategy: • Automation Opportunities Identification: Identify tasks, workflows and processes that can be automated • Automation Roadmap: Define what to automate, how to approach it, and prioritize based on impact vs effort • AI & Tool Strategy: Recommend practical tools (AI, automation, workflow systems) suited to your business • Business Case: Evaluate expected ROI, effort, and business impact before implementation • Implementation Support: Support execution based on project needs 4. KPIs, Governance & Operating Structure: • Performance Metrics (KPI’s) & Tracking: Define clear KPIs and build simple scorecards to measure and monitor results across teams and processes • Ownership & Accountability (RACI): Establish clear roles, responsibilities, and ownership so work is consistently assigned and followed through • Operating Rhythm & Control (Operating Model + Governance): Set up how work is managed, reviewed, and tracked, improving visibility into performance and areas needing action Typical Outcomes: • Clear, structured workflows your team can follow • Reduced confusion, bottlenecks, and rework • Less dependency on the founder for day-to-day decisions & operations • More consistent execution across teams • Improved visibility into performance and operations • Systems that support scale & growth instead of breaking under it How I Work: • Collaborative approach — I work with you and your team, not in isolation • Start with structured discovery (interviews, workflow mapping) to understand how your business operates today • Identify key problems using data, patterns, and practical analysis • Focus on high-impact improvements and quick wins • Design solutions & support implementation that is simple, practical, and easy for your team to adopt • Keep a strong focus on ROI, efficiency, and measurable outcomes Experience & Background: • 13+ years of experience in business transformation, process improvement, and operational excellence across industries including SaaS, banking, healthcare, manufacturing, and services • Worked with organizations ranging from Fortune 10 and Fortune 500 companies to growing startups, adapting best practices to different business environments • Extensive experience diagnosing complex operational challenges, messy operations and turning fragmented processes into clear, structured, and scalable systems • Led & successfully delivered 50+ large & medium scale transformation initiatives delivering improvements in efficiency, performance, and cost through process redesign, standardization, and automation • Certified Lean Six Sigma Black Belt (ASQ), Project Management Professional (PMP), Certified Scrum Master (CSM), and PROSCI Change Management Practitioner. • Strong experience in applying structured data-driven frameworks to problem solving such as Lean Six Sigma, Agile & Design Thinking. • Brings enterprise-level best practices and translate them into simple, practical systems that work for growing businesses • Focused on delivering practical, usable solutions — not theoretical frameworks Best Suited For: • Founder-led businesses with messy or unclear operations • Growing teams struggling with consistency or structure • Businesses where knowledge is not documented or standardized • Teams overwhelmed with manual work and inefficiencies • Companies looking to build systems that scale

I help businesses create organized, efficient, and scalable operations. With a leadership background in retail operations and the last 8 years working in regulatory environments, I bring a practical combination of execution, accountability, and compliance-focused thinking. I understand how to improve day-to-day operations while ensuring processes are clear, consistent, and sustainable. Many businesses struggle with bottlenecks, inconsistent execution, unclear procedures, poor documentation, and teams relying too heavily on ownership. I help solve those issues by building systems that improve performance and reduce risk. Services I Offer • Standard Operating Procedures (SOPs) • Process Mapping & Workflow Improvement • Operations Audits & Efficiency Reviews • KPI Dashboards & Performance Tracking • Team Accountability Systems • Compliance Documentation & Checklists • Retail Operations Support • Multi-Location Process Standardization • Onboarding & Training Processes • Internal Controls & Risk Reduction Industries I Understand • Retail • Regulated Industries • Logistics / Distribution • Multi-Site Operations • Growing Small Businesses What You Can Expect • Clear communication • Practical recommendations (not generic theory) • Organized deliverables • Reliable deadlines • Business-focused solutions • Systems your team can actually use If your business needs stronger operations, clearer processes, or more structure to scale effectively, I would be happy to discuss your project.

As an operations specialist, I help take the burden of day-to-day operations off your shoulders, allowing you to focus on your core skills and scale your business. With my expertise in operations management, I provide solutions that streamline your processes, increase efficiency, and improve your bottom line. My services are designed to simplify and optimise your business operations, saving you time and cutting down inefficiencies. Whether you need a full system overhaul, SOP development, or workflow automation, I’m here to ensure your business runs smoothly and effectively. Here are some of the results my clients are getting: ✅Reduced administrative time by up to 30% ✅ Saved over 10 hours a week by automating repetitive tasks ✅ Cut operational overhead by up to 30% with better systems and processes ✅ Boosted team productivity by 45% using clear SOPs and delegation ✅ Turned messy onboarding into smooth, professional client experiences ✅ Stepped away from daily tasks so the business keeps running even when the owner is out ✅Improved customer support processes, resulting in a 15% boost in customer satisfaction Tools I work with: ClickUp · Dubsado · HoneyBook · Zapier · Asana · Trello · Google Workspace · Kajabi · ConvertKit · WordPress · Zoom · Slack · Stripe Here's what I specialise in: 👍🏽Developing and implementing Standard Operating Procedures (SOPs) 👍🏽Managing daily operations to optimise performance 👍🏽 Streamlining workflows for greater productivity 👍🏽Enhancing client support and communication systems 👍🏽Overhauling systems for efficiency and better data management Client Testimonial: "Alicia is an extremely valuable connection for my business. Forthcoming and direct when it came to improving our business and processes. Visionary and able to quickly adapt to our existing process. Definitely was a rare find for my company. We cherish the progress that resulted from our contract. We also cherish the one-off conversations that kept our team motivated. She can take teams to the next level." - Doug Walker I take the time to understand your specific needs and challenges and work with you to develop a tailored solution that meets your business goals. Industries I’ve worked with include: -Education (coaches & course creators) -Real Estate Investors -Construction Companies (Landscaping, Renovations, Design & Build) -Non-profits -Cleaning Companies -E-commerce businesses I'm currently available for: — Retainer-based OBM/Operations support — Project-based systems build and ClickUp/Dubsado setups — SOP development — Executive/VA support roles If you're ready to streamline your operations and grow your business, contact me to schedule a consultation. Together, we can develop a customised plan to take your business to the next level.