Hire the Best Operations Managers
in Canada

I help organizations bring structure to complex projects, improve operational workflows, and keep cross-functional teams moving from planning through execution. If you need someone who can take ownership of a project, organize moving pieces, identify risks, follow up on action items, and keep delivery on track, I can help. I’m a PMP® and PMI-RMP® certified Project Manager with 10+ years of experience managing complex initiatives across healthcare, operations, technology, engineering, and business environments. I’m comfortable working with leadership teams, frontline staff, vendors, technical teams, and external partners to turn unclear or fragmented work into a practical execution plan. I can support you with: • Project planning, coordination, and execution • Operations and workflow improvement • Process mapping and SOP development • Project dashboards and status reporting • Risk, issue, and dependency management • Timeline, milestone, and action-item tracking • Vendor and cross-functional team coordination • Implementation and rollout planning • PMO and project governance support My approach is practical and execution-focused: clarify the objective, establish ownership, create visibility, identify risks early, and keep the project moving. Certifications: PMP® | PMI-RMP® | PSM I™ If you need a dependable Project Manager who can step into a project, create structure, and drive it forward, let’s talk.

I’m a results-driven B2B sales and business development professional with 15+ years of experience across sales, lead generation, client acquisition, account management, and marketing. I specialize in outbound sales, cold calling, prospecting, lead qualification, appointment setting, and full-cycle sales. I’m comfortable speaking directly with business owners, partners, executives, and other decision-makers, identifying their needs, handling objections, and moving opportunities from the initial conversation through follow-up and closing. I have experience selling technology-based solutions, SaaS/services, and other B2B solutions across a range of industries. I’m comfortable with high-volume prospecting and typically handle 30–80 outbound calls per day when required. I’m also experienced with CRM-based pipeline management, follow-up, and maintaining organized prospecting activity. CRM Experience: Hands-on experience with leading CRM platforms including Salesforce, HubSpot, and GoHighLevel, managing leads, prospects, client relationships, sales pipelines, follow-ups, and marketing automation. I’m also highly adaptable and can quickly learn new CRM systems and sales technologies. One of my biggest strengths is that I can independently own the entire sales process. I don’t need to be managed through every step—I’m comfortable building my own pipeline, developing relationships, following up consistently, and taking responsibility for results. I’m motivated by performance, enjoy the challenge of turning cold prospects into qualified opportunities and customers, and take pride in being persistent, professional, and results-focused. If you’re looking for someone who can pick up the phone, have a real conversation with prospects, generate opportunities, and take ownership of the sales process, I’d love to connect. Available across time zones with flexible scheduling.

I operate as part strategic thought partner, part cross-functional operator, part right hand to the CEO, the connective tissue that turns a fast-moving leadership team's priorities into things that actually happen. My core strength is taking ambiguous, undefined problems, the kind with no obvious owner yet, and building structure around them: clear objectives, owners, timelines, dependencies, and a measure of what done actually looks like. I turn vague direction into a plan I can drive through execution, not hand back up as a question. Cadence is where I spend real attention. I build and own the rhythm a leadership team runs on, planning sessions, leadership meetings, all-hands prep, priority tracking, so that nothing important quietly stalls between functions and the CEO always knows where the highest-priority initiatives actually stand. A good cadence is what turns a one-time plan into an organization that keeps executing without needing someone to re-explain the priorities every week. I synthesize a lot of noise, conflicting inputs, incomplete information, competing priorities, into concise, decision-ready recommendations, and I'll challenge an assumption constructively before it becomes a costly mistake rather than after. I've also built and exited a business myself, so I bring the founder's-eye view of what actually matters, not just an advisor's. ACTING AS CHIEF OF STAFF * Operations executive with 10+ years building systems and processes that drove double digit cost savings and supported 10s (tens) of staff across multiple offices * Led cross-functional strategy and expansion initiatives, including market entry and M&A transactions * Partnered with executive leadership to manage budgets, track OKRs, and translate brand vision into actionable roadmaps * Skilled in governance frameworks, creative collaboration, and stakeholder engagement to align teams and accelerate execution ACTING AS OPERATIONS EXECUTIVE - MANAGING TEAMS * Directed business development and marketing campaigns that expanded advisory and IT consulting pipelines by collaborating with cross-functional teams * Defined strategy for expansion, new market penetration, acquisition (M&A) * Coordinated software development, technology, and marketing teams across remote and on-site offices to streamline project delivery * Represented leadership in town halls, board presentations, and kickoff meetings to ensure clear messaging, alignment, and execution * Managed global operations and procurement, negotiating contracts that yielded $100K+ in savings while ensuring IT continuity * Established monthly governance cadences to track OKRs, budgets, and deliverables, improving transparency and accountability * Cultivated partnerships with K-12, higher education, government, non profits and corporate clients to align offerings with stakeholder needs * Led RFP strategy, crafted proposals, and delivered presentations to win new contracts and support revenue growth. Won local and federal government RFPs as well as private ones. * Implemented tracking frameworks to monitor lead-to-opportunity conversion rates and inform strategy adjustments ACHIEVEMENTS * Organizational Improvement: Created the operations systems when company was growing from 30 to 75 head count. * Revenue Growth: 104 % and 146%, respectively, of the annual plan * Improved Operations and Efficiency of professional services company, IT MSP company, SAAS Company, coworking startup, * Recommended operations process improvements to direct reports or cross functional teams CERTIFICATIONS Leadership Certificate, CEO Global HR As a Strategic Business Partner, Linkedin Brand Management, London Business School Professional Sales Certificate, Canadian Professional Sales Association SKILLS Strategy & Operations: Strategic Planning, Operations Management, Sales Management, Budgeting & Forecasting, M&A Due Diligence, OKR Tracking, People Management, Procurement Governance & Processes: Process Frameworks, Governance Cadences, Cross Functional Coordination, Risk & Compliance, Contract Negotiation, International Contract Management Brand & Creative Enablement: Creative Collaboration, Internal Communications, Presentation & Messaging, Stakeholder Engagement Growth: business development, international business development, property / condo management Tools & Technologies: Salesforce, Asana, Docusign, RingCentral, ZoomInfo, Copilot, hubspot, AI Podcast creation, Make, Using a data file like excel and turning into a beautiful visual analysis using Perplexity, AI agent creation using Pickaxe, Creating a webpage from a search/ prompt Deep research in using Google Gemini, Presentations creation using Gamma.ai, Did a video using Google Flow and ChatGpt, Odoo, Sendpilot, Folk, Attio, Accelo, Claude Cowork. INDUSTRIES Professional Services, IT MSP, SAAS, IT Hardware & Software, Shipbuilding, Foreign Trade, Chemical Manufacturing, Building Maintenance, Construction, Government.

I have a background in dispatch and operations management with experience in logistics coordination and route optimization. My work has focused on enhancing team collaboration and resource allocation to meet dynamic operational demands. I have successfully led teams in high-pressure environments, ensuring efficient workflows and timely deliveries. My strong problem-solving skills and clear communication enable me to tackle challenges head-on, fostering a culture of reliability and adaptability. If you need someone who can streamline your processes and improve efficiency, I would love to discuss your objectives and how I can contribute to your success.

𝘿𝙤 𝙮𝙤𝙪 𝙣𝙚𝙚𝙙 𝙖 𝙧𝙚𝙡𝙞𝙖𝙗𝙡𝙚 𝙥𝙖𝙧𝙩𝙣𝙚𝙧 𝙩𝙤 𝙝𝙖𝙣𝙙𝙡𝙚 𝙩𝙝𝙚 "𝙗𝙪𝙨𝙮 𝙬𝙤𝙧𝙠" 𝙨𝙤 𝙮𝙤𝙪 𝙘𝙖𝙣 𝙛𝙤𝙘𝙪𝙨 𝙤𝙣 𝙜𝙧𝙤𝙬𝙞𝙣𝙜 𝙮𝙤𝙪𝙧 𝙗𝙪𝙨𝙞𝙣𝙚𝙨𝙨? I am Cynthia, a detail-oriented Virtual Assistant and Short-Term Rental Specialist based in Canada. With a background in English and Project Management, I combine high-level communication with technical efficiency. Whether you are an Airbnb host looking for a seamless co-host or a business owner needing airtight data management, I offer a 𝗙𝗥𝗘𝗘 𝟮-𝗗𝗔𝗬 𝗧𝗥𝗜𝗔𝗟 to prove my value. 𝗖𝗼𝗿𝗲 𝗔𝗿𝗲𝗮𝘀 𝗼𝗳 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 📌𝘼𝙞𝙧𝙗𝙣𝙗 & 𝙎𝙝𝙤𝙧𝙩-𝙏𝙚𝙧𝙢 𝙍𝙚𝙣𝙩𝙖𝙡 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 I help hosts maximize their passive income by handling the day-to-day operations, guest management, property sourcing (Airbnb arbitrage and competitor analysis), managing cleaning schedules, maintenance coordination, and bookings. 📌Data Management & Lead Generation I provide high-accuracy data services (99.9% accuracy) to fuel your sales and organization via lead generation, CRM & systems, and web research. 📌Executive Administrative Support Freeing up your calendar by managing the essentials services like: ✔Inbox & Calendar: Email filtering and appointment scheduling. ✔Financial Admin: Invoicing, expense tracking, and shipment monitoring. ✔Content & Socials: Basic social media management and content calendar planning. Why Work With Me? ✅ Strategic Thinker: I don’t just enter data; I look for ways to improve your processes. ✅ Clear Communicator: Fluent in English and an intermediate French speaker focused on providing proactive updates. ✅ Certified & Proven: Google Project Management certified with a "Committed to Quality" feedback. 🚀 𝙍𝙚𝙖𝙙𝙮 𝙩𝙤 𝙧𝙚𝙘𝙡𝙖𝙞𝙢 𝙮𝙤𝙪𝙧 𝙩𝙞𝙢𝙚? 𝙎𝙚𝙣𝙙 𝙢𝙚 𝙖𝙣 𝙞𝙣𝙫𝙞𝙩𝙚, 𝙖𝙣𝙙 𝙡𝙚𝙩’𝙨 𝙨𝙩𝙖𝙧𝙩 𝙮𝙤𝙪𝙧 2-𝙙𝙖𝙮 𝙛𝙧𝙚𝙚 𝙩𝙧𝙞𝙖𝙡!

I help founders, executives and growing teams fix the operational gaps that cause missed follow-ups, scattered information, slow handoffs and too much manual work. As a Fractional Operations Manager and Online Business Manager, I manage day-to-day execution while improving the systems behind it. I can coordinate the project, organise the CRM, automate the workflow, build the dashboard, update the website and document the process for the team. My strength is connecting responsibilities that would otherwise be divided among several contractors. Clients get one dependable operations partner who understands how administration, customer experience, technology, data and delivery work together. Selected Results * Built a complete HoneyBook client-management system with pipelines, automated emails and onboarding workflows * Streamlined the review of more than 1,000 documents * Built and managed a 200+ contact outreach pipeline for an insurance brokerage * Reorganised a consulting firm’s Google Drive into a maintainable team system * Turned 14 months of coaching calls into a searchable knowledge base * Created an AI-assisted process for identifying customer touchbacks and potential CSAT risks * Managed a 10-person technical support and customer service team, including priorities, workloads, ticket queues and escalations How I Can Support Your Business Operations and Project Coordination I organise projects, coordinate contractors and vendors, track deadlines, maintain action items and provide clear progress updates. I can take an assignment from the initial request through completion while identifying risks before they become larger problems. CRM and Client Operations I build, clean up and maintain CRM systems, pipelines, contact records, forms, onboarding workflows and automated communication. My experience includes HubSpot, Salesforce, HoneyBook, Keap, GoHighLevel, Airtable, Zoho CRM and Pipedrive. Process Improvement and Automation I turn recurring work, Loom recordings and loosely documented instructions into clear SOPs, checklists and repeatable workflows. I identify broken handoffs, missed steps and unnecessary manual work, then improve or automate them using Zapier, Make, Power Automate and native platform tools. Executive and Founder Support I manage calendars, inboxes, meetings, research, presentations, reports, follow-ups and changing priorities. I help leaders stay focused on important decisions while ensuring commitments and recurring responsibilities are handled. Data, Reporting and Dashboards I organise and analyse business information using Excel, Google Sheets, Tableau and Streamlit. I create trackers, dashboards and executive-ready reports that clarify progress, workload, performance and next steps. Websites and Digital Systems I build and maintain websites, landing pages, forms, course pages and client portals. I can update content, troubleshoot technical problems, connect forms to CRMs and manage integrations across WordPress, Webflow, Shopify, Squarespace and GoHighLevel. Customer and Technical Support My background includes customer success, technical support and team leadership. I have managed ticket queues, escalations and support workloads and provided remote troubleshooting through AnyDesk, TeamViewer and Remote Desktop. Systems and Tools HubSpot • Salesforce • HoneyBook • Keap • GoHighLevel • Airtable • Zoho CRM • Pipedrive • Notion • ClickUp • Asana • Monday • Google Workspace • Microsoft 365 • Zapier • Make • Power Automate • Excel • Tableau • Streamlit • WordPress • Webflow • Shopify • Squarespace As the founder of Rellatech, I have supported clients across Canada, the United States, the United Kingdom and Australia. Clients work with me because I communicate clearly, learn systems quickly, solve problems independently and take ownership from the initial request through completion. If you need a versatile right hand who can support leadership, manage operations, work across your technology, and improve the systems behind your business, send me a message about what currently needs the most attention.