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I am Valentina. I am an administrative assistant and operations specialist based in Moncton, New Brunswick, working North American hours, and I have been doing administrative and technical support work for about ten years. Half of what I do is administrative: inbox, calendar, follow-up, documents, reporting. The other half is technical: CRM cleanup, Zapier and Make automations, integrations, and website updates. Clients hire me because they would otherwise need two people. Some of what I have done recently: replaced a 1,000-file manual document review with a one-click checklist, built a 200+ group outreach pipeline for an insurance advisor running webinars, and turned 14 months of coaching calls into one searchable knowledge base. I also ran an AI audit on a client's website that caught problems their developer had missed. On the admin side, that has looked like taking a consulting firm's Google Drive from unusable back to something people could find things in. Clients have included nonprofits, professional associations, agencies, a university, and a national research consortium. **Administrative and executive support** * Email management and inbox organization * Calendar management, scheduling, meeting coordination * Client communication and follow-up * Document preparation, file organization, research * Reporting and data management * Travel, event, and webinar coordination **CRM management and cleanup** * HubSpot, Keap, GoHighLevel, Pipedrive, Zoho, Salesforce * Contact cleanup, deduplication, segmentation, tagging * Pipeline and deal stage setup * Ongoing CRM management * Reporting and dashboards **Automation and integrations** * Zapier and Make * Google Apps Script * Forms, tracking, UTM attribution, and API integrations * Repairing automations that have broken quietly **Operations and systems** * Client onboarding and offboarding * SOP creation and process documentation * ClickUp, Asana, Monday, Notion, Trello * Internal system cleanup and operational reporting **Website and content** * WordPress, Squarespace, Wix, Shopify * Mailchimp and ActiveCampaign * Kajabi, Thinkific, Teachable, Systeme. io * Canva decks, templates, branded documents I take on ongoing monthly work. I will do a fixed price project if it has a clear end point, but retainers are what I am set up for. If you tell me what is taking the most time each week and which tools you are using, I will tell you what I would do about it and whether I am the right fit.

9+ Years Experience | 8,000+ Hours Logged | 1000+ 💙❤️ Satisfied Clients I’m a Tech-Savvy Executive Virtual Assistant and Business Operations Specialist who helps founders, entrepreneurs, and online business owners optimize operations, automate workflows, and scale customer success. I bring a results-driven mindset, a flexible schedule, and deep expertise across CRM platforms, project management tools, and eCommerce systems. Whether it’s running admin tasks, handling customers, managing CRM systems, or supporting your eCommerce backend—I get it done with precision and proactivity. 🔑 What I Do Best : ✅ Administrative & Business Operations Support Data Entry & Data Analysis Calendar, Meeting & Inbox Management Salesforce & Infusionsoft CRM Admin Contract & Document Creation Payroll, Invoicing & Bookkeeping (Xero, MYOB, QuickBooks) Excel Reports, Dashboards, Forecasts CRM & ERP Systems: Salesforce, SAP, Oracle Multi-platform Project Management: Trello, Asana, Jira, Basecamp, Podio ✅ CRM & Automation Support CRM Setup & Workflow Automation Salesforce & Infusionsoft Campaigns Lead Management & Nurturing Email Automation & Follow-up Flows Database Maintenance & Integrations ✅ eCommerce & Online Business Support Amazon / eBay / Shopify Store Management Order Processing, Product Listings, Returns Handling Customer Support (Email, Chat, Calls) Product Research & Supplier Coordination KDP Publishing & Keyword Research ✅ Digital Marketing & Brand Support Canva Ad Creation & Social Media Post Design Market Research & Survey Creation Social Media Scheduling (Facebook, LinkedIn, Twitter) Blog Publishing & Light Content Editing Lead Generation & Prospecting ✅ Customer Experience & Tech Support Inbound Customer Service & Troubleshooting Community Management (Telegram, Forums) ICO Support, Crypto & Blockchain Customer Care Concierge & VIP Services 💬 What Clients Say: ⭐⭐⭐⭐⭐ “Narcis is a team player and extremely responsive. A true asset.” ⭐⭐⭐⭐⭐ “Worked fast, smart, and nailed the job with minimal input.” ⭐⭐⭐⭐⭐ “A solid VA and CRM pro—great ideas and always thinking ahead.” 🌟 Ready to Delegate and Scale? Let me help you run the backend so you can lead the front end. Whether you're a coach, startup founder, Amazon seller, or busy CEO, I’ll take care of the details so you can focus on growing your business. 📩 Let’s chat! I’m available for both short-term gigs and long-term partnerships.

Staying organized and efficient isn’t just about keeping schedules and answering emails—it’s about creating structure, anticipating needs, and ensuring seamless execution. That’s what I do best. I help executives and business owners streamline operations, manage workflows, and optimize productivity by handling critical administrative and project tasks with precision. Whether it’s managing communications, coordinating projects, or keeping everything on track, I make sure nothing slips through the cracks. 💼 What I Can Handle for You: ✔ Inbox & Calendar Management – Prioritizing emails, scheduling meetings, and ensuring time efficiency ✔ Project Coordination – Overseeing deadlines, deliverables, and smooth team collaboration ✔ Travel & Logistics – Handling flights, accommodations, and itineraries ✔ Document & Data Management – Organizing files, reports, and business data ✔ Process Optimization – Implementing systems that enhance efficiency and productivity ✔ Client & Team Communication – Acting as a reliable liaison to streamline operations ✔ Market Research & Lead Generation – Providing insights and data-driven support 🔧 Tech & Tools I’m Proficient In: ✔ Microsoft Office ✔ Google Suite ✔ Trello ✔ Asana ✔ Slack ✔ HubSpot ✔ Zoho ✔ Jira ✔ Gorgias ✔ Shopify ✔ Mailchimp ✔ Notion ✔ Airtable ✔ Canva Having worked with executives across multiple industries, I know how to keep things running smoothly, anticipate challenges, and provide proactive solutions. If you're looking for a dedicated, detail-oriented assistant to take the operational load off your shoulders, let's connect!

Drowning in emails, missed deadlines, or a social media strategy that never quite happens? Let's fix that — en français ou en anglais. I'm Marie-Lou, a Canadian bilingual (French/English) Online Business Manager & Executive Virtual Assistant with 15+ years of experience helping entrepreneurs, coaches, startups, wellness professionals, nonprofits, and creative agencies run smoother, scale faster, and breathe easier. I don't just check tasks off a list — I think ahead, build systems, and show up as a true operational partner invested in your growth. Whether you're a French-speaking founder, running a bilingual team, or serving a Francophone market, I bring full fluency and cultural understanding to every project. 🗂 Project & Operations Management End-to-end project coordination, SOP development, workflow optimization, remote team management, and reporting — using Asana, Trello, ClickUp, and Monday. I build the infrastructure that keeps your business moving even when you're not looking. 📱 Social Media Management Strategy, content calendars, copywriting, scheduling, and engagement across Instagram, Facebook, and LinkedIn. Consistent, on-brand, and built around your goals — not just pretty posts. 📣 Digital Marketing Content strategy, newsletter management, lead generation campaigns, funnel management, and brand visibility. I connect your audience to your offer with clarity and consistency. ⚙️ CRM & Email Systems CRM setup and optimization, email marketing via MailerLite, Mailchimp, and Kajabi. I streamline your backend so nothing falls through the cracks. 🖥 Web & Design WordPress, Squarespace, Wix, Canva, branded graphics, and landing pages. Clean, functional, and aligned with your brand identity. 🗓 Executive Assistant Support Inbox and calendar management, appointment setting, client communication, scheduling, and document organization using Google Workspace and Slack. 🏥 Health & Wellness Practice Support Specialized administrative support for therapists and wellness practitioners using Jane App and OWL Practice — client scheduling, intake management, and practice operations so you can focus fully on your clients. Industries I Know Well: Health & Wellness (therapists, coaches, healers, clinics) · Course Creators & Online Educators · Creative Agencies & Freelancers · Startups & Entrepreneurs · Nonprofits & Community Projects · Francophone & Bilingual Businesses Why Clients Keep Coming Back: ✔ Fully bilingual French/English — rare and valuable for bilingual teams and Francophone markets ✔ I blend structure + creativity — workflows that are efficient and inspiring ✔ I bring calm, proactive energy to fast-paced environments ✔ I act as an operational partner, not just a task-doer ✔ I anticipate problems before they become yours Tools & Skills: Online Business Manager · Executive Virtual Assistant · Bilingual French/English · Project Management · Asana · Trello · ClickUp · Monday · SOP Development · Social Media Manager · Content Calendar · Content Creation · Newsletter Management · Lead Generation · Workflow Optimization · Appointment Setting · Remote Team Support · Admin Support · Client Communication · Google Workspace · Slack · WordPress · Squarespace · Wix · Canva · MailerLite · Mailchimp · Kajabi · Zapier · CRM Systems · Jane App · OWL Practice. Zoho Ready to get your time back and finally have a true partner in your corner? Envoyez-moi un message — I'd love to hear about your business and show you exactly how I can help.

🏗️ Project Manager | Construction Operations Specialist | Estimating | 💼 10+ Years Experience | Residential, Commercial, and Infrastructure Projects I’m a Professional Engineer and Construction Project Manager with over a decade of hands-on experience managing residential and commercial developments across North America—from custom homes and multi-family buildings to hospitals and industrial facilities. I specialize in remote construction project coordination, estimating, and admin/operational support, and have a strong command of industry-leading platforms like Buildertrend, CoConstruct, JobTread, and Procore. I’ve worked directly with developers, general contractors, engineers, and subcontractors to keep projects running smoothly from pre-construction to close-out. 🔧 Core Services I Offer: - Construction Project Management (remote coordination + site team support) - Buildertrend / CoConstruct / JobTread setup & admin - Quantity & Material Take-Offs (QTOs) - Budgeting, Estimating & Bid Preparation - Subcontractor Coordination & Communication - Scheduling (MS Project, Asana, Procore, Primavera P6) - Technical Writing & Scope Development - Owner Representation & Warranty Coordination 🛠️ Technical Expertise: - Deep knowledge of IBC, OBC, NFPA, ASHRAE, and mechanical/electrical code - Strong background in MEP/HVAC design, review, and coordination - Experience working with clients across Canada and the U.S., including California and the Pacific Northwest If you're looking for someone who can jump in with minimal ramp-up, streamline your construction operations, and bring technical insight along with practical experience, I’d be happy to chat. Let’s build something great together.

Is your business running on too many manual processes, disconnected tools, or inefficient workflows? I help businesses streamline operations by building organized workflow systems, automations, and operational processes that save time, reduce admin work, and improve day-to-day efficiency. From CRM automation and task management systems to AI-enhanced customer workflows, I build practical systems that help businesses operate more smoothly and scale without operational chaos. I work with tools like Monday, Asana, ClickUp, Make, Zapier, Notion, Airtable, and AI-powered automation tools to create systems that actually work for your business—not overly complicated setups that break after implementation. 🔧 What I Can Help You With: ⚡Workflow Automation & Operations Systems: - Workflow automation using Make, Zapier, and n8n - CRM and lead management workflows - Client onboarding and follow-up systems - Task automation and recurring process setup - SOP organization and operational workflows ⚡Project Management Platforms & Optimization: - Monday workspace setup and optimization - ClickUp workflows, dashboards, and automations - Asana implementation and operational structure - Process mapping and reporting systems - Workflow cleanup and restructuring ⚡AI-Enhanced Business Automation: - AI-powered customer support workflows - AI receptionist and appointment booking systems - Lead qualification and routing - Automated customer communication systems - AI-assisted operational processes ⚡ Results Clients Can Expect: - Reduced manual admin work - More organized operations and workflows - Faster response times and follow-ups - Improved visibility across projects and teams - Time savings through automation and process optimization 🌟 Example Systems I’ve Built: ✔ AI Receptionist for Beauty Business Automated appointment booking, customer inquiries, and follow-up workflows to reduce missed calls and improve response times. ✔ Workflow Automation System Connected CRM, forms, and communication tools to automate internal processes and reduce repetitive manual work. ✔ Customer Support Workflow Built an AI-assisted support system that handled inbound inquiries and routed requests to the appropriate team member. 🧠 Why Clients Work With Me: ✔ Operations + Automation Focus I focus on building systems that improve how businesses actually operate day to day. ✔ Practical, Business-Focused Solutions I prioritize workflows that are reliable, scalable, and easy for teams to manage. ✔ End-to-End Implementation From workflow planning and setup to QA testing, documentation, and optimization. ✔ Flexible Collaboration Available for project-based work, ongoing support, operational improvements, and workflow optimization projects. 📩 Let’s Work Together If you need help with: - workflow automation - operational systems - project management tools - CRM setup - process optimization - AI-enhanced workflows Send me a message and let’s build systems that help your business run more efficiently.