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IT Infrastructure Consultant | FortiGate | Proxmox | Microsoft 365 | Windows Server | MSP Support A result-driven IT Infrastructure Specialist with strong expertise in secure data center operations, enterprise storage, virtualization, and Microsoft platforms. Specialized in designing high availability, secure, and scalable environments with a strong focus on FortiGate security, Proxmox virtualization, Windows Server, and Microsoft 365 services. 🔹 Data Center & Infrastructure Deployment Designs and manages enterprise data center environments with a strong emphasis on storage availability, redundancy, scalability, and security. Ensures resilient infrastructure through capacity planning, fault tolerance, and best practice architecture. 🔹 Virtualization & Storage Advanced expertise in Proxmox VE, including clustering, HA, and storage integration (ZFS, Ceph, SAN/NAS). Strong working knowledge of Hyper V and VMware for hybrid and legacy environments, optimizing compute and storage efficiency. 🔹 Enterprise Storage (SAN / NAS) Designs, deploys, and manages SAN and NAS storage solutions to support virtualized workloads, file services, and backups. Ensures high performance, data integrity, and seamless integration with Proxmox, Windows Server, and backup platforms. 🔹 Network & Perimeter Security 🔹 Fortinet (FortiGate, FortiSwitch, FortiAP) Advanced expertise in Fortinet FortiGate firewall deployment and administration, including complex firewall policies, NAT, security profiles (IPS, AV, Web Filtering, Application Control), and deep packet inspection. Strong experience configuring SSL VPN, IPsec VPN, and Site-to-Site VPN for secure remote access and multi-branch connectivity. Skilled in integrating and managing FortiSwitches and FortiAPs through FortiGate (Security Fabric), implementing VLAN segmentation, SD-WAN, high availability (HA), traffic shaping, and advanced troubleshooting for performance optimization and stability. 🔹 Cisco (L2/L3 & Wireless) Experienced in configuring Cisco Layer 2/3 switches (VLANs, inter-VLAN routing, OSPF, STP, ACLs, QoS) and enterprise network design. Skilled in deploying and optimizing Cisco wireless infrastructure with secure SSID configuration. 🔹 SonicWall, OPNsense & pfSense Proficient in firewall deployment, NAT, IPsec/OpenVPN, IDS/IPS, multi-WAN failover, and secure remote access. Strong in designing secure and reliable perimeter network solutions. 🔹 Ubiquiti (UniFi) Hands-on experience with UniFi UDM Pro, Switches, and Access Points, including Site Magic, IPsec, and OpenVPN configuration. Skilled in deployment, optimization, security hardening, and high-availability setups. 🔹 Endpoint & Data Protection Manages endpoint and data security using FortiClient EMS, Microsoft Defender, and Kaspersky Antivirus, ensuring protection of servers, storage systems, and user endpoints. 🔹 Windows Server & Core Infrastructure Services Extensive experience with Windows Server (2003–2025), including deployment, migration, and administration of core enterprise services: • Active Directory (AD DS), DNS, and DHCP • Group Policy (GPO) & Security Hardening • Remote Desktop Services (RDS) • Hyper-V Virtualization • IIS Web Server • File & Print Services, DFS, and Storage Services • Active Directory Certificate Services (AD CS) • Windows Server Backup & Failover Clustering • WSUS & Patch Management Strong background in building secure, highly available identity, access, application, and storage infrastructure for enterprise environments. 🔹 Microsoft 365, Email Security & Identity Management Administers Microsoft 365, Entra ID (Azure AD), and Microsoft security services, including: • Exchange Online & Microsoft Purview (Email Security, DLP, Anti-phishing, Anti-spam) • Teams • SharePoint Online • OneDrive • Microsoft Defender for Endpoint & Microsoft Defender for Office 365 • Email Migration Implements identity, access, and data governance policies while enhancing productivity using Microsoft Copilot for Business. 🔹 Backup & Disaster Recovery Designs and maintains backup and disaster recovery solutions using Veeam, Veritas NetBackup, and Proxmox Backup Server. 🔹 Cloud & Hybrid Infrastructure Supports hybrid deployments across Azure, AWS, Google Cloud, Hetzner, PhoenixNAP, and Contabo, integrating on-prem storage and Proxmox workloads with cloud services. 🔹 Monitoring & Performance Optimization Monitors infrastructure, storage, and network health using PRTG, Zabbix, and SolarWinds, enabling proactive issue detection and rapid resolution. 🔹 Additional Expertise Strong background in IT Support & Helpdesk Operations, including ticketing system management, SLA handling, and leading IT support teams to deliver efficient and high-quality service. Proficient in DNS management, web hosting services, SSL configuration, and deployment. #Microsoft 365 #MSP Support #FortiGate #Proxmox VE #IT Support #Veeam #Windows Server #FortiClient EMS #Systems Administrator #OPNsense #pfSense

I help MSPs deliver faster support, stronger endpoint security, and more efficient IT operations. With 8+ years of experience across Helpdesk, NOC, Microsoft 365, Intune, ConnectWise, N-Central, and PowerShell automation, I independently manage tickets, streamline operations, and improve service delivery from day one. I’m an experienced MSP System Administrator and IT Support Specialist with hands-on expertise supporting SMB and enterprise environments across Microsoft 365, Azure, Intune, RMM platforms, endpoint security, virtualization, backups, and day-to-day IT operations. I have successfully managed and supported 1200+ endpoints while delivering SLA-driven technical support in fast-paced 24/7 MSP environments. I specialize in providing reliable remote support, proactive monitoring, automation, and operational improvements that help MSPs reduce ticket backlog, improve response times, and maintain stable client environments. CORE TECHNICAL EXPERTISE Microsoft 365 Administration - Exchange Online, Teams, SharePoint, OneDrive - User onboarding/offboarding and license management - Mail flow troubleshooting and mailbox administration - MFA, Conditional Access, identity and access management Azure & Intune Management - Device enrollment and endpoint configuration - Compliance policies and security baselines - BitLocker management and application deployment - Endpoint remediation and Windows troubleshooting Windows Server Administration - Windows Server deployment, management, and troubleshooting - Active Directory, Group Policy, DNS, DHCP administration - File server management and permissions administration - Remote Desktop Services (RDS) support and maintenance - Server performance monitoring and issue remediation Virtualization & Infrastructure - VMware and ESXi administration and troubleshooting - Virtual machine deployment and resource management - Hypervisor monitoring and infrastructure maintenance - Backup verification and disaster recovery support MSP Helpdesk & NOC Operations - ConnectWise ticket management and documentation - N-Central RMM monitoring, patching, and remediation - Alert management, health checks, and escalation handling - Remote support for users, workstations, and Windows servers - SLA-focused ticket resolution with strong communication - Experience supporting fast-paced 24/7 MSP environments Security & Endpoint Protection - CrowdStrike deployment, monitoring, and remediation - Huntress monitoring and threat response support - Endpoint security management and hardening - Conditional Access and identity protection policies - Incident response support and security best practices - Patch management and vulnerability remediation Backup & Maintenance Operations - Backup monitoring and recovery support - Routine maintenance and patch management - Endpoint health monitoring and proactive remediation - System update coordination and compliance tracking Automation & Scripting - PowerShell automation for repetitive IT tasks - Process optimization and operational efficiency improvements - Reduced repeat tickets through proactive automation and monitoring - Custom scripts for reporting, remediation, and maintenance WHY MSPS CHOOSE TO WORK WITH ME - Independently manage tickets from start to resolution - Strong troubleshooting and escalation decision-making - Clear, professional communication with clients and internal teams - Clean documentation and audit-ready ticket notes - Proactive approach focused on stability and prevention - Reliable long-term resource for MSP operations and support teams INDUSTRIES SUPPORTED - Managed Service Providers (MSPs) - Healthcare and multi-site medical clinics - Professional services firms - Retail and logistics operations - Education and training organizations If you’re looking for a dependable MSP engineer who can quickly integrate into your Helpdesk or NOC operations, support your clients professionally, and improve operational efficiency through automation and proactive support, I’d be happy to work with you.

I am a Microsoft 365 Architect with over 20 years of experience designing, restructuring, and optimizing SharePoint, Teams, Exchange, and Power Platform environments, including automation, forms, AI/Copilot, and ChatGPT-driven solutions across integrated cloud systems. I fix what slows teams down — disorganized SharePoint environments, fragmented tools, manual processes, inconsistent governance, and automation that is either missing, overly complex, or not maintainable. I design structured, scalable systems that reduce friction, improve visibility, and make day-to-day operations easier to manage. This includes rebuilding intranets and document systems, designing information architecture and metadata models, implementing governance and lifecycle management, automating business processes such as intake, approvals, onboarding, and reporting, and integrating Microsoft 365 with platforms like Zapier, Make .com, Airtable, n8n, and custom APIs. AI is increasingly part of that work — from preparing environments for Copilot to implementing ChatGPT, custom GPTs, and AI-driven workflows, along with the governance, data readiness, security controls, and training required to make them usable in real business scenarios. "Matt is a phenomenal Microsoft 365 architect — client-focused, solution-driven, and a true asset for any organization navigating digital transformation." Using SharePoint Online, Teams, Exchange, OneDrive, Power Automate, Power Apps, Power BI, Microsoft Graph API, PnP PowerShell, and related tools, I design systems that connect data, workflows, and people in a way that is structured without being rigid. I focus heavily on standardization, reusability, and long-term maintainability. That often means fixing existing environments — replacing fragile workflows, simplifying overly engineered solutions, restructuring Teams and SharePoint sprawl, and creating automation patterns that scale without constant intervention. "When it comes to SharePoint and automation, he’s the person you want leading your modernization effort." **How I work:** Every engagement starts with understanding how your business actually operates — where processes break down, where time is lost, where data is duplicated, and where systems are disconnected. From there, I map processes, identify opportunities for automation and integration, and design solutions that align with real-world usage. I work tool-agnostic and outcome-driven. Microsoft 365 is often the core, but the solution frequently spans multiple platforms depending on what the business actually needs. **Engagements commonly include:** • Microsoft 365 architecture design and environment restructuring • SharePoint intranet development, document management systems, and information architecture • Teams governance, provisioning models, and lifecycle management • Workflow automation using Power Automate (approvals, onboarding, reporting, integrations) • Power Apps solutions for forms, data collection, and operational workflows • AI/Copilot readiness, ChatGPT integration, custom GPT development, and AI workflow design • AI governance, data readiness, security, and user adoption frameworks • Integration across platforms using APIs, webhooks, and automation tools • Migration planning and execution (tenant-to-tenant, legacy platform replacement, restructuring) • Workshops and training focused on process optimization, automation, and AI adoption All solutions are designed to be documented, governed, and maintainable so your internal team can manage and extend them without relying on external support. **Selected experience:** • Led a 52TB SharePoint Online modernization across 30 departments, including architecture redesign, migration, and automation • Migrated 3,000+ users and 6TB of data during a complex tenant separation, including governance and provisioning design • Replaced legacy platforms with structured SharePoint environments featuring automation and metadata-driven design • Designed and implemented automation frameworks and lifecycle models across multiple industries • Delivered integration solutions connecting Microsoft 365 with external systems and cloud platforms • Implemented Copilot readiness strategies, AI governance models, and real-world AI adoption frameworks If you need Microsoft 365 architected, automated, integrated, or extended with AI — including Copilot, ChatGPT, custom GPTs, and workflow automation — I can help you design a solution that works in practice, is maintainable long-term, and delivers real business value.

Small businesses don't have time for IT problems — and they shouldn't have to. I help small business owners offload the complexity of their IT infrastructure so they can focus on running their business, not troubleshooting it. With over 10 years of hands-on experience, I provide end-to-end IT support across cloud, networking, and systems administration — from a single urgent fix to ongoing managed support. Cloud Migration & M365 Administration I handle complete Google Workspace to Microsoft 365 migrations (and vice versa) — mailboxes, calendars, contacts, and shared drives — with zero data loss and minimal disruption to your team. Post-migration, I can stay on to manage your M365 tenant, user accounts, licensing, and security policies so everything keeps running smoothly. Network Setup & Security I design and deploy reliable business networks using UniFi, configure secure remote access via WireGuard/Headscale VPN, and set up enterprise Wi-Fi — built to handle real workloads without dropping out. Whether you're moving offices or setting up from scratch, I get it done right the first time. Cloud Infrastructure (Azure / AWS) From provisioning virtual machines and managing cloud storage to configuring networking and databases, I keep your cloud environment lean, secure, and cost-efficient. I've deployed and maintained infrastructure for businesses across manufacturing, real estate, and professional services. IT Support & Helpdesk I provide dependable remote and onsite support across Windows, macOS, and Linux — using RMM tools and ticketing systems like Freshdesk to resolve issues fast and keep your team productive. Think of me as your on-call IT department without the overhead of a full-time hire. Credentials & Background Google IT Support Professional Certificate | Diploma in Information Technology Fluent in English, Hindi, Gujarati, and Swahili — great for diverse or globally distributed teams. Based in Calgary, MST — available for both one-time projects and long-term contracts. If your business needs reliable IT that just works, let's connect.

Results-driven IT Infrastructure & Cybersecurity Specialist with extensive experience in Windows Server administration, system administration, enterprise IT support, and network security. Skilled in managing servers, workstations, cloud platforms, and remote IT environments with a strong focus on performance, security, and automation. Certified in ConnectWise, Kaseya, NinjaOne, and Cisco CCNA technologies, with proven expertise in delivering reliable remote technical support and long-term IT solutions for businesses worldwide. Core Expertise -Windows Server Administration -System Administration -Server & Workstation Maintenance -Patch Management & System Updates -Automation Software Deployment -Microsoft 365 / Office 365 Configuration -MAC & Windows Administration -Cybersecurity & Network Security -Technical Support & Remote IT Assistance -Ethical Hacking using Linux -VMware & vSphere Virtualization -ConnectWise & Kaseya Administration -NinjaOne, Autotask, HaloPSA & RMM/PSA Tools -Active Directory Management -DNS, Domain & Hosting Management -Synology NAS Support -Email Migration Services -Vulnerability Assessments -Security Assessment Reporting -WordPress & Website Design Certifications & Technical Strengths -ConnectWise Certified Engineer -Kaseya Certified Engineer -NinjaOne Certified Engineer -Cisco Certified (All CCNA Certifications) -Cybersecurity & Network Security Certifications -ITIL,CISSP,CISM,CISA etc I provide complete remote IT support with flexible availability and a proactive approach to resolving technical challenges efficiently. My expertise includes securing enterprise networks, managing IT infrastructures, implementing cybersecurity best practices, and optimizing business operations through advanced RMM and automation tools. I am committed to building long-term professional relationships by delivering high-quality solutions, maintaining excellent communication, and consistently exceeding client expectations. With strong analytical skills, dedication, and the ability to perform under tight deadlines, I help organizations improve operational efficiency, strengthen security, and achieve their business goals successfully.

ITIL v4 Foundation | Azure Architect | Azure Administrator | Azure Security Specialist Houcem is a multi-faceted enterprise solution architect and administrator, with extensive expertise leading project teams in developing and implementing compatible solutions that leverage the latest technologies and apply modern architecture principles and patterns to address immediate requirements and proactively prepare for future requirements. I’ve been passionate about technology since I was 7 years old and have been fortunate enough to make a career out of my hobby! Simply put: The best man for your Job !!!