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Microsoft 365 a mess? I fix SharePoint and Teams sprawl, stuck migrations, manual approvals, Power Automate workflows, and Copilot/AI readiness so your business runs from one clean system. I am one of North America's most experienced Microsoft 365 and SharePoint architects. For over 20 years, I have turned complex, fragmented environments into connected, governed digital workplaces people can actually run. Clients use me as both an M365 architect and SharePoint guru because I see business process, information architecture, security, migration, automation, and AI as one problem. Show me how your business works and I will find the cleanest, most maintainable path through it. **Microsoft 365, SharePoint, Teams & modern workplace** • SharePoint Online architecture, intranet design, hub sites, document management, libraries, lists, metadata, content types, taxonomy, search, navigation, sharing, permissions, branding, JSON formatting, modern UX, accessibility, dashboards, provisioning, lifecycle management, and site modernization • Microsoft Teams collaboration, workspace design, channels, external sharing, guest access, Teams governance, adoption, lifecycle automation, Teams Voice, Teams Phone, and Direct Routing • Office 365 / M365 across OneDrive, Exchange Online, Outlook, Microsoft Forms, Viva, Planner, Power BI, and Entra ID **Automation, Power Platform & business process** • Business automation, business process automation, and workflow automation for intake, approvals, onboarding, document generation, email automation, task routing, reporting, exception handling, audit trails, and human review • Power Automate, Power Automate Administration, Power Apps, Power Platform, Dataverse, APIs, webhooks, custom connectors, Microsoft Graph API, PowerShell, and PnP PowerShell • Workflow recovery, flow troubleshooting, legacy workflow modernization, InfoPath replacement, Nintex replacement, forms automation, data integration, system integration, and maintainable low-code solutions **Copilot, ChatGPT, AI agents & AI automation** I move organizations from AI experiments to production workflows: Microsoft 365 Copilot, Copilot readiness assessments, Copilot Studio, ChatGPT, custom GPTs, AI Agent Development, agentic AI, knowledge base automation, prompt engineering, data readiness, AI governance, guardrails, logging, human-in-the-loop approvals, MCP, API integration, and agents that work across documents, email, tasks, databases, and business systems. AI works when source material, permissions, ownership, and exception paths are clear. I put structure and security around agents so they can summarize, classify, draft, compare, route, update, and notify without becoming another ungoverned system. **Migration, modernization, recovery & coexistence** • Tenant-to-tenant migration, tenant separation, M&A integration, cross-tenant synchronization, B2B collaboration, SharePoint migration, Teams migration, OneDrive migration, Exchange and mailbox migration, file share migration, Google Workspace to Microsoft 365, legacy platform replacement, and post-migration cleanup • Discovery, inventory, mapping, migration waves, pilot, pre-stage, delta sync, cutover, rollback, validation, permissions, metadata, version history, ownership transition, adoption, training, hypercare, and knowledge transfer **Governance, security & compliance** Governance-first design across Microsoft Purview, DLP, retention, sensitivity labels, eDiscovery, legal hold, Conditional Access, MFA, least privilege, external sharing, access reviews, audit logging, Secure Score, data classification, records management, lifecycle policies, risk registers, and remediation. **Proof from real environments** • Led a 52TB SharePoint Online modernization across 30 departments, including information architecture, metadata, migration, governance, automation, training, and adoption • Delivered tenant separations and Microsoft 365 migrations involving 3,000+ users/mailboxes and multi-terabyte content, plus migration recovery when previous moves left environments unusable • Designed SharePoint lifecycle and governance remediation for a 5,000+ site estate, plus legal intake, onboarding, document, reporting, email/security, and cross-platform automation for regulated organizations • Worked across Fortune 500, government, financial services, healthcare, legal, education, energy, retail, manufacturing, nonprofits, enterprise, and mid-market organizations I start with discovery and current-state mapping, then create future-state architecture, a roadmap, risk register, implementation plan, and clear scope. I deliver the documentation, runbooks, testing, UAT, training, and handoff your team needs to support it. If your workplace is messy, manual, half-migrated, hard to govern, or not ready for AI, bring me the whole problem. I will simplify it, automate what should be automated, reduce risk, improve collaboration, save time, and reduce errors.

I'm a Technology, AI Automation, and Infrastructure Consultant with over 10 years of experience helping businesses improve operations through cloud infrastructure, systems integration, and workflow automation. As an Official Jobber Partner, I specialize in implementing, integrating, and optimizing technology platforms for home service businesses, helping owners connect their field operations, office workflows, and business systems into a single, scalable ecosystem. My background spans network engineering, cloud architecture, Microsoft 365 administration, Azure, AWS, cybersecurity, and business systems integration. I currently work as a Network Analyst in the financial services sector, where reliability, security, and scalability are critical requirements. In addition to traditional IT infrastructure, I help businesses connect their operational systems and workflows through practical technology solutions. Recent projects have included: • Claude and MCP server integrations to automate quoting, administrative, and operational workflows • Jobber implementation, optimization, AI automation, and business systems consulting for home service companies • JobTread, Housecall Pro & ServiceTitan workflow design and operational system integrations • Microsoft 365 migrations, Entra ID, Intune, and Azure deployments • UniFi network design, VLAN segmentation, VPN configuration, and infrastructure optimization • Website troubleshooting, platform integrations, and business system connectivity • Tailscale, remote access, and secure network architecture • AI workflow development and automation strategy My approach focuses on solving business problems through technology rather than deploying technology for its own sake. Whether the goal is improving operational efficiency, streamlining workflows, integrating systems, or modernizing infrastructure, I work to build solutions that are practical, scalable, and easy to maintain. I pride myself on clear communication, strong project ownership, and long-term client relationships. My goal is simple: deliver technology that works, supports growth, and creates measurable value for the business.

PROFILE SUMMARY * IT professional having 10+ years of extensive hands on experience of various platforms / technologies and tools * Sound knowledge of change management and have involved in documentation and procedure based on ITIL standards * Performed implementation of projects like build of new virtual datacenters, migrations of physical datacenters (P2P, P2V, etc.), build of DR sites * Experienced in trouble shooting of day to day operation issues in accordance with SLAs in timely manner * Excellent documentation, coordination, communication, analytical and problem solving skills * Well organized, diligent and result-oriented with positive attitude PROFESSIONAL EXPERIENCE IT9 TECH CONSULTING. Sr. Consultant (Compute, Storage & Backup, Cloud & On-Premises (VMware & Hyper-V) (Feb 22 - To date) SME Veeam Backup & Replication VMWare Converge Systems & Cloud Solutions

I help businesses automate, scale, and thrive using the latest AI tools, no-code/low-code platforms, and modern IT strategies. 🚀 AI & Workflow Automation: Build powerful, automated workflows using n8n, Zapier, Make.com, and OpenAI. From lead generation to internal process automation, I create systems that save hours of manual work daily. 💡 Custom AI Solutions: Design smart apps using GPT, Whisper, and DALL·E APIs for use cases like chatbots, document processing, AI agents, and customer support automation. 🛠️ Web Development & Integrations: Develop responsive, high-performance websites on platforms like Next.js, Webflow, Shopify, and WordPress. I also integrate third-party tools, CRMs, and APIs to create seamless user experiences. 🔐 IT Consulting & Security: From cloud migrations and network hardening to zero-touch deployments and endpoint security, I offer practical IT solutions that work. 💼 Why work with me? I deliver efficient, scalable systems tailored to your business. Whether you need an AI-powered automation, a new website, or help modernizing your IT setup—I’ll guide you every step of the way.

IT Infrastructure Consultant | FortiGate | Proxmox | Microsoft 365 | Windows Server | MSP Support A result-driven IT Infrastructure Specialist with strong expertise in secure data center operations, enterprise storage, virtualization, and Microsoft platforms. Specialized in designing high availability, secure, and scalable environments with a strong focus on FortiGate security, Proxmox virtualization, Windows Server, and Microsoft 365 services. 🔹 Data Center & Infrastructure Deployment Designs and manages enterprise data center environments with a strong emphasis on storage availability, redundancy, scalability, and security. Ensures resilient infrastructure through capacity planning, fault tolerance, and best practice architecture. 🔹 Virtualization & Storage Advanced expertise in Proxmox VE, including clustering, HA, and storage integration (ZFS, Ceph, SAN/NAS). Strong working knowledge of Hyper V and VMware for hybrid and legacy environments, optimizing compute and storage efficiency. 🔹 Enterprise Storage (SAN / NAS) Designs, deploys, and manages SAN and NAS storage solutions to support virtualized workloads, file services, and backups. Ensures high performance, data integrity, and seamless integration with Proxmox, Windows Server, and backup platforms. 🔹 Network & Perimeter Security 🔹 Fortinet (FortiGate, FortiSwitch, FortiAP) Advanced expertise in Fortinet FortiGate firewall deployment and administration, including complex firewall policies, NAT, security profiles (IPS, AV, Web Filtering, Application Control), and deep packet inspection. Strong experience configuring SSL VPN, IPsec VPN, and Site-to-Site VPN for secure remote access and multi-branch connectivity. Skilled in integrating and managing FortiSwitches and FortiAPs through FortiGate (Security Fabric), implementing VLAN segmentation, SD-WAN, high availability (HA), traffic shaping, and advanced troubleshooting for performance optimization and stability. 🔹 Cisco (L2/L3 & Wireless) Experienced in configuring Cisco Layer 2/3 switches (VLANs, inter-VLAN routing, OSPF, STP, ACLs, QoS) and enterprise network design. Skilled in deploying and optimizing Cisco wireless infrastructure with secure SSID configuration. 🔹 SonicWall, OPNsense & pfSense Proficient in firewall deployment, NAT, IPsec/OpenVPN, IDS/IPS, multi-WAN failover, and secure remote access. Strong in designing secure and reliable perimeter network solutions. 🔹 Ubiquiti (UniFi) Hands-on experience with UniFi UDM Pro, Switches, and Access Points, including Site Magic, IPsec, and OpenVPN configuration. Skilled in deployment, optimization, security hardening, and high-availability setups. 🔹 Endpoint & Data Protection Manages and ensures the protection of servers and user endpoints. FortiEDR, FortiEndpoint, FortiClient EMS CrowdStrikeFalcon, Prevent, Insight, SIEM Microsoft Defender for Endpoint 🔹 Windows Server & Core Infrastructure Services Extensive experience with Windows Server (2003–2025), including deployment, migration, and administration of core enterprise services: • Active Directory (AD DS), DNS, and DHCP • Group Policy (GPO) & Security Hardening • Remote Desktop Services (RDS) • Hyper-V Virtualization • File & Print Services, DFS, and Storage Services • Active Directory Certificate Services (AD CS) • Windows Server Backup & Failover Clustering • WSUS & Patch Management Strong background in building secure, highly available identity, access, application, and storage infrastructure for enterprise environments. 🔹 Microsoft 365, Email Security & Identity Management Administers Microsoft 365, Entra ID (Azure AD), and Microsoft security services, including: • Exchange Online & Microsoft Purview (Email Security, DLP, Anti-phishing, Anti-spam) • Teams • SharePoint Online • OneDrive • Microsoft Defender for Endpoint & Microsoft Defender for Office 365 • Email Migration Implements identity, access, and data governance policies while enhancing productivity using Microsoft Copilot for Business. 🔹 Backup & Disaster Recovery Designs and maintains backup and disaster recovery solutions using Veeam, Veritas NetBackup, and Proxmox Backup Server. 🔹 Cloud & Hybrid Infrastructure Supports hybrid deployments across Azure, AWS, Google Cloud, Hetzner, PhoenixNAP, and Contabo, integrating on-prem storage and Proxmox workloads with cloud services. 🔹 Monitoring & Performance Optimization Monitors infrastructure, storage, and network health using PRTG, Zabbix, and SolarWinds, enabling proactive issue detection and rapid resolution. 🔹 Additional Expertise Strong background in IT Support & Helpdesk Operations, including ticketing system management, SLA handling, and leading IT support teams to deliver efficient and high-quality service. Proficient in DNS management, web hosting services, SSL configuration, and deployment. #Microsoft 365 #MSP Support #FortiGate #Proxmox VE #IT Support #Veeam #Windows Server #FortiClient EMS #Systems Administrator #OPNsense #pfSense

Upwork Expert Vetted (top 1%) | Transformative Technology Leader | Senior AI/ML Architect with Google funded AI project | Fractional CTO/Director/SVP | High Volume Engineer | ex IBM, CDW, JP Morgan | 7+ years of hands-on AI/ML | 16+ years in Cloud and Software Architectures | Best Practice and Regulated Environments | Cybersecurity Incident Responder Hi, I'm Don, a principal architect and transformative technology leader (Director/CTO/CAIO/SVP). Since 2011, I have been driving transformations for successful startups, scale-ups, SMEs, and enterprises like TELUS, Google, IBM, JP Morgan, CDW, and Walt Disney Parks and Resorts. If you need expedited high quality work or an individual who an solve the unsolvable, I will preserver and succeed. I have hands-on technology daily, and am certainly capable working as a lead AI/ML engineer/architect, expert web and software designer/developer, security specialist, consultant, and director who can effectively design, build, plan, and lead using methods that bring true value. Several smaller orgs have depended on me to launch their business, or prevent the collapse of an existing one, and I've delivered every time. I've been leading management and planning initiatives for full-projects across government and industry regulated environments, cloud, AI/ML, data, web, SaaS, InfoSec, networking, and systems since 2011. I've also worked with orgs specializing in industry firsts in AI, government, finance, energy, eCommerce, CRM/ERP, blockchain and crypto, environmental, construction, facilities management, education, data processing, GPU data centers, enterprise SaaS, cyber security,--and a variety of Azure, Google Cloud, and AWS Partners. Come and find out why so many clients trust me.. Your project done right --it matters to me too. 𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 ‧ Mini-MBA in AI from Rutgers University (2025) ‧ Deans Honor List grad from ITAS at VIU (2012) ‧ IEEE Member & TrueNorthCTO contributor ‧ Google Cloud Certified Professional Cloud Architect ‧ Microsoft Certified Azure Solutions Architect Expert ‧ Original founder of Cloud Pathfinder Services Inc. ‧ Awarded with the Upwork Expert Vetted label (Top 1%) in 2020 ‧ Offered a co-founder role during existing employment on two separate occasions ‧ I have more written work recommendations then you'll have time to read 𝐁𝐚𝐜𝐤𝐠𝐫𝐨𝐮𝐧𝐝 & 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲 𝐈𝐦𝐩𝐚𝐜𝐭 I give back to our local community through volunteering to feed the homeless, was formally recognized by the Salvation Army for volunteer work supporting marginalized communities. I believe in equality in the workplace, and push hard to make a difference in the life of others. After being hand selected by my professors to be a board member for a nationally recognized First Nations conference at Vancouver Island University in 2011, I was also given the opportunity to assist the Governor General of Canada during the conference. I'll bring this same drive for excellence to your organization or project. Your projects done right --it matters to me too. . ******* Key terms: 14 programming languages, Google Workspace, Office 365, Anthos, Lovable.dev, CFO, CIO, Incubator, Pytorch, Pinokio, LM Studio, Orpheus TTS, voice agents, PBX, Vertex AI, AIOps, MCP, RCA, xAI, ITSM, ITIL, SRE, DevSecOps, LLMOps, LLM, Vector, federated learning, neo4j, CNN, DNN, RNN, Jupyter, NLP, OCR, Textract, Pyspark, Yuma consensus, Apache Spark, Hadoop, TensorFlow, LangGraph, MLOps, Claude Code, Clawdbot, Moltbot, Anthropic, mask2former, transformer models, graph neural network GNN, CAD recognition, roboflow, huggingface, Graph DB. base44, CVat, spec driven development, foundation models, Bittensor, validator, Windows, Linux, Apache Nutch, API, AWS, Active Directory, App Service, Cosmos DB, Azure DevOps, Asynchronous, Firewall, Functions, IAM, Key Vault, Azure Kubernetes, AKS, Logic Apps, Azure Policy, PostgreSQL, Site Recovery, Azure SQL & SQL MI, Synapse Analytics, Full-stack, senior architect, principal senior engineer, CentOS, ChatGPT, Cloud Armor, TCP/IP, Cloud Vision, Cloudflare, CIS, COPA, CRM/ERP, Cursor, Data Warehousing, database architect, Dataprep, Dataproc, Dataflow, Datastore, Debian, DNS, Document AI, Elastic, ETL Pipelines, ELT, EventArc, Exchange, F5, Firebase, Financial strategy, Funding, Data Room, Gantt, Cloud API integrations, Landing zone, GCP, Google CLI, IAM & Identity, Instance Groups, ISO 27001, IIS, Kubernetes Engine, DevOps, Jira, clickup, LangChain, LAMP, low code, Lucid, Marketing, MLOps, Mobile, Monday, no code, Nginx, Compliance, GDPR, HIPPA, EU AI Act, Pub/Sub, RAG Model, Rafay, Red Hat, Security audits, VC funding, SharePoint, SOC 2, SOP, SoW, Spanner, Stackdriver, Streamlit, Terragrunt, Terratest, Ubuntu, vNet, Vibe Coding, Visio, VMware, VPN, VPC, Web development, Wireshark, Windows, DCs, Zabbix, Obsidian, Perplexity, Jeeva, Google Labs, Gumloop, Gamma , loop prompting, loop based development,