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I help businesses fix messy operations and build systems that scale. If your processes & workflows are unclear, execution is inconsistent, or your team relies too much on you — the problem is usually not effort, it’s structure. I work with growing businesses to analyze how work actually happens, fix broken processes, and build processes & systems that are clear, repeatable, and scalable. What I help with: 1. Process Clarity, Documentation & Audit: • Process Maps: Turn “knowledge in your head” into structured processes – Cross Functional Process Maps, Value Stream Maps, Customer Journey Maps. • SOPs & Playbooks: Create clear SOPs, checklists, and internal playbooks • Process Gaps: Identify bottlenecks, inefficiencies, and gaps; Highlight what’s slowing you down or causing rework • Improvement Roadmap: Provide a clear, prioritized improvement plan 2. Process Improvement & Workflow Redesign: • Process Redesign: Redesign workflows to make them simpler and more efficient • Process Simplification: Remove unnecessary steps and reduce manual effort; Improve handoffs between teams; remove bottlenecks • Standardization: Standardize new & improved process across your org 3. AI & Process Automation Strategy: • Automation Opportunities Identification: Identify tasks, workflows and processes that can be automated • Automation Roadmap: Define what to automate, how to approach it, and prioritize based on impact vs effort • AI & Tool Strategy: Recommend practical tools (AI, automation, workflow systems) suited to your business • Business Case: Evaluate expected ROI, effort, and business impact before implementation • Implementation Support: Support execution based on project needs 4. KPIs, Governance & Operating Structure: • Performance Metrics (KPI’s) & Tracking: Define clear KPIs and build simple scorecards to measure and monitor results across teams and processes • Ownership & Accountability (RACI): Establish clear roles, responsibilities, and ownership so work is consistently assigned and followed through • Operating Rhythm & Control (Operating Model + Governance): Set up how work is managed, reviewed, and tracked, improving visibility into performance and areas needing action Typical Outcomes: • Clear, structured workflows your team can follow • Reduced confusion, bottlenecks, and rework • Less dependency on the founder for day-to-day decisions & operations • More consistent execution across teams • Improved visibility into performance and operations • Systems that support scale & growth instead of breaking under it How I Work: • Collaborative approach — I work with you and your team, not in isolation • Start with structured discovery (interviews, workflow mapping) to understand how your business operates today • Identify key problems using data, patterns, and practical analysis • Focus on high-impact improvements and quick wins • Design solutions & support implementation that is simple, practical, and easy for your team to adopt • Keep a strong focus on ROI, efficiency, and measurable outcomes Experience & Background: • 13+ years of experience in business transformation, process improvement, and operational excellence across industries including SaaS, banking, healthcare, manufacturing, and services • Worked with organizations ranging from Fortune 10 and Fortune 500 companies to growing startups, adapting best practices to different business environments • Extensive experience diagnosing complex operational challenges, messy operations and turning fragmented processes into clear, structured, and scalable systems • Led & successfully delivered 50+ large & medium scale transformation initiatives delivering improvements in efficiency, performance, and cost through process redesign, standardization, and automation • Certified Lean Six Sigma Black Belt (ASQ), Project Management Professional (PMP), Certified Scrum Master (CSM), and PROSCI Change Management Practitioner. • Strong experience in applying structured data-driven frameworks to problem solving such as Lean Six Sigma, Agile & Design Thinking. • Brings enterprise-level best practices and translate them into simple, practical systems that work for growing businesses • Focused on delivering practical, usable solutions — not theoretical frameworks Best Suited For: • Founder-led businesses with messy or unclear operations • Growing teams struggling with consistency or structure • Businesses where knowledge is not documented or standardized • Teams overwhelmed with manual work and inefficiencies • Companies looking to build systems that scale

I bring structure to chaos. I’m a Technical Project Manager, Product Manager, and Fractional COO with a background as a Mechanical Engineer (P.Eng) and an MBA. I help fast-growing, technical organizations gain control, transparency, and execution discipline when things get too chaotic, without compromising delivery and agility. From scaling operations and launching products to leading engineering teams and alignment with organizational objectives, I specialize in bridging technical depth with business strategy. Whether you need someone who can cut through the noise and stay hyper focused on complex product development, a systems thinker to untangle organizational pains, or interim leadership to move initiatives forward. I don't shy away from getting my hands dirty - I'm capable of performing my own engineering/design, and building out systems/tools. If your company is growing fast but straining at the seams, I can help you streamline, prioritize, and scale - while continuing to prioritizing meeting your organization's goals. 🚑 My clients hire me when: -Projects are stuck or lack execution discipline -They need a technical generalist to fill multiple roles temporarily -They're scaling quickly and need lean, effective systems -The want to implement KPIs and OKRs, but can't find something to track -Operations are chaotic and need structured leadership -There's a technical or engineering problem requiring hands-on leadership 🔧 Core Skills & Services: -Technical Project Management (Agile / Waterfall / Hybrid) -Fractional COO Services: SOPs, KPIs, Operational Dashboards, Team Scaling -Engineering Oversight: Product Development, Manufacturing, CAD, DFM/DFA -Strategic Planning & Implementation (MBA + Lean) -Process Mapping, Workflow Automation, Systems Integration -Vendor and Contract Manufacturing Management -Product-Market Fit Validation & Customer Development 🛠 Tools & Platforms: Asana | Monday | ClickUp | Jira | Notion | Hubspot | Airtable | SolidWorks | Fusion 360 | AutoCAD | ERP/MRP Systems | Zapier | Make (Integromat) | Google Workspace | Slack | MS Teams QuickBooks | Xero | Stripe | Shopify | Zoho | WordPress | SmartSheet 🏆 Selected Results: -Dropped into bankrupted green-tech company by new owners on a "seek and destroy" mission to both rebuild supply chain while designing and executing construction project to allow for twice the manufacturing output - designed manufacturing, implemented temporary project management systems, developed contractor scopes, project managed construction. -Designed and developed as well as readied supply chain for engine technology project for Volvo - responsible for project management, product ownership, quality management - overcoming technical challenges resulted in multiple patents. -Improved processes, created SOPs, implemented project management tool (SmartSheet), and build out it's functionality to support engineering, manufacturing, marketing, accounting, after service and management needs. 🌍 Industries Served: Hydrogen | New Energy Vehicles | Manufacturing | Automotive (IATF 16949, VDA 6.3) | Aerospace | Supply Chain | Telecom | B2B SaaS | Consumer Electronics | Green Construction | Manufacturing Equipment 🎓 Credentials: P.Eng. – Registered Professional Engineer (Canada) MBA – Business Strategy & Operations Eligible for PMP certification Eligible for Lean Six Sigma

A results-driven expert in supply chain transformation, operational strategy, and business optimization with over 25 years of experience across global markets. Specializing in industries such as manufacturing, food processing, consumer goods, retail, and distribution, with a proven track record of reducing costs, improving efficiencies, and unlocking scalable growth. Founder of Nikshen Global Solutions, a consultancy built on the principle that complexity can—and should—be simplified. Offers clients data-driven, systems-focused strategies that streamline workflows, elevate performance, and deliver measurable ROI. From supply chain design to enterprise transformation, every solution is tailored to solve root problems and create lasting operational impact. Core Areas of Expertise: • Supply Chain Design & Optimization • ERP Implementation & Systems Integration • Operational Turnarounds & Cost Efficiency • Strategic Business Advisory & Coaching • Capability Building & Team Enablement • Project Leadership & Change Management I am able to deliver proven results with some examples being: • Double-digit improvement in throughput & productivity improvements across key metrics • Significant cost reduction in supply chain operations • Notable reduction in downtime and manual tasks/reporting delays • Improved on-time delivery rates to record highs • Reduced equipment (Filler) downtime by at least 40% • Improved production run strategy resulting in reducing the number of changeovers by 30% • Implemented ISO 9001 (QMS), accreditation obtained and acquired additional clients • Executed ERP transitions (SAP & D365) with 100% data accuracy, no downtime, no increase in inventory write-off and no significant loss in customer service • Delivered 10% inventory reduction and 20% higher service levels for a bakery chain • Increased productivity by 22% through KPI-led management systems • Reduced processing times by 30% in retail operations through workflow redesign • Delivered 10% inventory reduction and 20% higher service levels for a bakery chain Clients choose this service for clear direction, practical execution, and guaranteed results. Every engagement is built around performance metrics—with a commitment to continue working until the agreed outcomes are achieved. Let’s transform inefficiencies into strengths, and operations into growth engines.

👋 I’ve been running Blue Arrow Consulting for nearly a decade, helping organizations simplify complexity and scale with confidence. With 15+ years in IT operations, business analysis, and process optimization, I bring both strategy and execution. ✨Core Expertise 📝 Requirements Gathering & Business Analysis ⚙️ Workflow Mapping & Process Optimization ✨ Digital Transformation & Business Process Management (BPM) 👥 Stakeholder Engagement, Facilitation & Change Management 🎯 Training Programs & User Adoption Strategy ⚡ Business Process Automation and Integration (Power Automate, Zapier, Microsoft 365, Google Workspace, QuickBooks Online) 📊 Data Analysis, KPI Development & Reporting (Power BI, ETL, dashboards) 🛠️ Tools & Platforms – Jira (including Service Management), Power BI, AI platforms (OpenAI, Copilot, Gamma, etc), CRM/ERPs, Asset Management platforms (EAM, Roughneck, Maximo, etc), Content Management platforms (SharePoint, Content Server, etc) 💡 Client Highlights ➡️ Delivered an application rationalization initiative that freed $2MM for reinvestment by optimizing existing systems ➡️ Supported a startup’s growth from 18 to 60 employees in 3 years by building a hiring plan, onboarding framework, and training programs ➡️ Conducted a CRM and ERP review that streamlined operations, reduced costs, and improved system adoption ➡️ Built Power BI dashboards that gave executives real-time clarity on KPIs and performance, and allowed them to make real-time, data driven decisions Leaders come to me when firefighting has replaced strategy or when systems no longer support growth. I ask the right questions, design scalable processes, and implement automation (Zapier, AI, Power Automate) that frees teams to focus on what matters. ✅ Outcomes, not just outputs.

With a proven track record of delivering measurable results, I bring extensive experience as a former PwC Manager to help businesses like yours achieve their goals efficiently and effectively. Whether you're saving millions through process optimization, leading large-scale digital transformation projects, or creating sustainable, competitive strategies, I’m here to help turn your vision into reality. What sets me apart? I combine deep expertise in business analysis, project management, and process improvement with a keen understanding of diverse industries and business models. My approach is tailored to fit your unique needs and the environment you operate in. Let’s work together to unlock opportunities, mitigate risks, and drive success. Services I Offer 🔹 Project Management: I’ll help you stay organized and ensure that your project—big or small—stays on track and within budget. From managing risks to identifying proactive improvements, I’ll be your partner in success. 🔹 Business Analysis: Fluent in both business and technical languages, I can bridge the gap between teams to ensure alignment. I specialize in stakeholder engagement, gathering and documenting requirements, and collaborating with developers to deliver exactly what you need. 🔹 Process Design & Improvement: Drawing from my experience across diverse industries, I’ll conduct a detailed review of your processes to identify inefficiencies and opportunities. Whether your goal is saving time, cutting costs, or building scalable strategies, I’ll create solutions tailored to your needs. 🔹 Documentation Management: A well-organized knowledge base drives collaboration and efficiency. I’ll review your documentation for accuracy, completeness, and relevance, then implement systems and processes to ensure your team has the tools they need to succeed. 🔹 Quality Assurance: I specialize in creating robust QA protocols for software delivery, ensuring your product is built with efficiency and real-world business scenarios in mind. Together, we’ll guarantee workflows that are both effective and scalable.

I will help you audit, redesign, and optimize your organization’s business operations — especially in complex multi-country environments. With over a decade of experience leading system transformation at the World Health Organization, the Global Fund, the Red Cross, and Providence Health Care, I specialize in aligning SOPs, ERP configurations, and field operations to close efficiency gaps, increase value, and drive compliance.