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I’m Bruce Watkins, a strategic and operational executive with over 15 years of leadership experience across the U.S. and Canada. I specialize in transforming business operations, scaling teams, and driving sustainable growth in highly competitive markets. With a proven track record in P&L management, process optimization, and culture change, I help companies reach new levels of performance and profitability. Highlights of what I do best: Operational Excellence: I’ve led high-performing teams of over 1,000 employees, managed $60M+ budgets, and consistently delivered results through lean process improvements, Six Sigma methodology, and data-driven decision-making. Executive Leadership: As Division Vice President and Director of Operations at WIS International, I directed cross-functional teams across North America, enhancing performance, improving compliance, and driving client retention. Strategic Planning: I’m passionate about building scalable systems and leading change through clear strategy, hands-on execution, and collaboration with key stakeholders. Entrepreneurial Vision: I’m also the founder of TSN REI LLC, a real estate investment firm where I apply my strategic insight and financial acumen to grow long-term value. People & Culture: I build strong, engaged teams through mentorship, transparency, and clear communication, fostering cultures where people thrive and businesses excel. I hold a Bachelor of Science in Honors Science from Carleton University, and I’m Six Sigma certified. I’m fully authorized to work in both the U.S. and Canada and am always looking to bring energy and expertise to the next great opportunity. Let’s connect—I’m always open to discussing meaningful work, innovative partnerships, and strategic leadership opportunities.

I’m a data and automation specialist helping organizations turn raw data into smart, actionable insights. I specialize in Excel automation, visualization (Excel, Power BI, Tableau), ETL pipeline design, SQL/Python/R-based data engineering, predictive analytics, and data storytelling that supports decision-making across marketing, finance, and operations. Whether you need automated dashboards, end-to-end data pipelines, or Excel-based solutions that talk to your databases or an independent spreadsheet, I bring the tools and the business context to make it work. I’ve delivered solutions for global organizations like Telenor, Daraz (Alibaba), Afiniti, AT&T, T-Mobile, DirecTV, United Health Group, Extended Stay America, etc.—often reducing manual effort by 80 %+ and enabling 7-figure revenue impact through automation and insight. ✅ ETL & workflow automation (Airflow, Talend, custom Python scripts) ✅ Data analysis & modeling (SQL, Python, R, Excel, Power BI, Tableau) ✅ Predictive models (churn, segmentation, customer LTV) ✅ Business storytelling & executive-ready reporting ✅ Clean, reliable data pipelines and KPI automation My skills and experience make me a strong candidate for roles involving AI/ML, data analysis, data visualization (Excel, Tableau, and Power BI), extracting insights from large datasets, product development, network optimization, leadership, and more. Expertise: I am experienced in Data Cleaning, Engineering, Analytics, and Data Modeling with fluency in Excel, SQL, Python, PowerBI, and statistical models. Let’s work together to turn your data into results—efficiently, accurately, and at scale.

Summary Result-driven Lean Six Sigma Black Belt and COPC CX Implementation Leader with over 20 years of experience in process improvement across diverse industries. Expert in creating and optimizing processes, implementing Lean methodologies, and fostering continuous improvement. Proven track record of significant cost savings enhanced operational efficiency, and elevated customer satisfaction. Skilled in data analysis, project management, and cross-functional collaboration. Passionate about driving organizational success through process management. Ethical, detailoriented professional with a talent for creative problem-solving and delivering service standards. Key Achievements * Cost Savings and Efficiency Gains: Led process improvement and RPA initiatives, achieving a 25% reduction in operational costs and increasing process efficiency by 30%. * Improved Customer Satisfaction: Delivered projects that boosted customer satisfaction

I help businesses fix messy operations and build systems that scale. If your processes & workflows are unclear, execution is inconsistent, or your team relies too much on you — the problem is usually not effort, it’s structure. I work with growing businesses to analyze how work actually happens, fix broken processes, and build processes & systems that are clear, repeatable, and scalable. What I help with: 1. Process Clarity, Documentation & Audit: • Process Maps: Turn “knowledge in your head” into structured processes – Cross Functional Process Maps, Value Stream Maps, Customer Journey Maps. • SOPs & Playbooks: Create clear SOPs, checklists, and internal playbooks • Process Gaps: Identify bottlenecks, inefficiencies, and gaps; Highlight what’s slowing you down or causing rework • Improvement Roadmap: Provide a clear, prioritized improvement plan 2. Process Improvement & Workflow Redesign: • Process Redesign: Redesign workflows to make them simpler and more efficient • Process Simplification: Remove unnecessary steps and reduce manual effort; Improve handoffs between teams; remove bottlenecks • Standardization: Standardize new & improved process across your org 3. AI & Process Automation Strategy: • Automation Opportunities Identification: Identify tasks, workflows and processes that can be automated • Automation Roadmap: Define what to automate, how to approach it, and prioritize based on impact vs effort • AI & Tool Strategy: Recommend practical tools (AI, automation, workflow systems) suited to your business • Business Case: Evaluate expected ROI, effort, and business impact before implementation • Implementation Support: Support execution based on project needs 4. KPIs, Governance & Operating Structure: • Performance Metrics (KPI’s) & Tracking: Define clear KPIs and build simple scorecards to measure and monitor results across teams and processes • Ownership & Accountability (RACI): Establish clear roles, responsibilities, and ownership so work is consistently assigned and followed through • Operating Rhythm & Control (Operating Model + Governance): Set up how work is managed, reviewed, and tracked, improving visibility into performance and areas needing action Typical Outcomes: • Clear, structured workflows your team can follow • Reduced confusion, bottlenecks, and rework • Less dependency on the founder for day-to-day decisions & operations • More consistent execution across teams • Improved visibility into performance and operations • Systems that support scale & growth instead of breaking under it How I Work: • Collaborative approach — I work with you and your team, not in isolation • Start with structured discovery (interviews, workflow mapping) to understand how your business operates today • Identify key problems using data, patterns, and practical analysis • Focus on high-impact improvements and quick wins • Design solutions & support implementation that is simple, practical, and easy for your team to adopt • Keep a strong focus on ROI, efficiency, and measurable outcomes Experience & Background: • 13+ years of experience in business transformation, process improvement, and operational excellence across industries including SaaS, banking, healthcare, manufacturing, and services • Worked with organizations ranging from Fortune 10 and Fortune 500 companies to growing startups, adapting best practices to different business environments • Extensive experience diagnosing complex operational challenges, messy operations and turning fragmented processes into clear, structured, and scalable systems • Led & successfully delivered 50+ large & medium scale transformation initiatives delivering improvements in efficiency, performance, and cost through process redesign, standardization, and automation • Certified Lean Six Sigma Black Belt (ASQ), Project Management Professional (PMP), Certified Scrum Master (CSM), and PROSCI Change Management Practitioner. • Strong experience in applying structured data-driven frameworks to problem solving such as Lean Six Sigma, Agile & Design Thinking. • Brings enterprise-level best practices and translate them into simple, practical systems that work for growing businesses • Focused on delivering practical, usable solutions — not theoretical frameworks Best Suited For: • Founder-led businesses with messy or unclear operations • Growing teams struggling with consistency or structure • Businesses where knowledge is not documented or standardized • Teams overwhelmed with manual work and inefficiencies • Companies looking to build systems that scale

Currently, I am working on Python and R programming for advanced data management and statistical operations. I have more than twelve years of work experience by pursuing projects in multinational companies such as Golder Associates, Deltares, Veolia water and Suez. I have worked on Data analysis, GIS, AutoCAD drawing, Hydraulic modelling, Data mining. I also have good experience in writing technical reports and visualizing data.

• Visa Status - Canadian Permanent Resident holder. • Total 10+ years in IT industry. • Executed Roles of Scrum Master, Project Manager, Agile Coach. • Certified in PMP, PMI-ACP,PSM1,PSPO1,AZ-104,AZ900, LSSGB,Kanban, ITIL, Hold dual bachelors degree one in Engineering and other in Physics. • Highly skilled in Project Management and implementing Scrum framework. • Proficient in tools like MS project, Jira, Azue Devops Board, kanban, Asana board. • Executed IT projects in Quality Assurance Testing and Cloud implementation. • Have in-depth knowledge in SQL, Microsoft Azure.