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Clients rate Business Process Modeling specialists
Rating is 4.8 out of 5.
4.8/5
based on 616 client reviews
  • $50 hourly
    I am a member of the Expert-Vetted Freelancers category, which tags the top 1% of freelancers in Upwork. The badge is only visible for Enterprise Upwork clients. ( support.upwork.com/hc/en-us/articles/360049702614). THE DIGITAL TRANSFORMATION JOURNEY GUIDE: Drive your business towards successful digital transformation with a seasoned professional experienced in ERP/CRM implementations and passionate about digital innovation. I specialize in optimizing processes, leveraging advanced technologies, and achieving sustainable growth. STRATEGY: Develop tailored digital transformation strategies to align your business goals with cutting-edge technologies, enhancing operational efficiency and customer experience. AGILE PROJECT MANAGEMENT: Adopt an agile approach for flexibility, adaptability, and continuous improvement throughout the project lifecycle. Leverage industry-leading tools like Jira to optimize resources, control timelines, and mitigate risks. TRAINING AND EMPOWERMENT: Provide comprehensive training programs to empower your teams, reducing reliance on external consultants and maximizing value from digital tools. CUSTOMIZED DEVELOPMENT: Implement tailored functionalities to meet specific workflows and requirements, leveraging a dedicated development team and the robust Jira platform. BPMN-DRIVEN PROCESS DESIGN: Map and optimize critical workflows using BPMN (Business Process Modeling Notation), improving efficiency, streamlining operations, and enabling future automation initiatives. Let's embark on a transformative journey to unlock your business's full potential. Reach out to explore how I can guide you through the complexities of digital transformation and deliver sustainable results.
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    Project Management
    Requirements Specification
    Enterprise Resource Planning
    Solution Architecture
    Process Improvement
    Odoo
    Business Process Model & Notation
    Product Management
    Business Process Management
    Jira
    Requirement Analysis
    Software Architecture & Design
    Business Analysis
  • $110 hourly
    I will help you make sense of the operational issues keeping you up at night. I have been doing Business Analysis and Plan development work for over 30 years and have the business acumen, skills, and experience to add value from day one. Clients tell me that I have a unique ability to identify and articulate the "business" objectives that fuel their processes and solutions. As a result, I'm able to help research and specify transformative improvements. And, because improvements require investments, I have extensive experience building business cases and financial models needed to prioritize and identify funding requirements, making it easier for you to decide what works for your budget and timeline objectively. Depending upon the stage of growth and the scope of the project I might be delivering: • Business Models • Business Plans • Target Business Architectures • Solution Roadmaps • Process Diagrams • Business Requirements Documents • 3rd Party Software Analysis and Vendor Recommendations • Business Cases and Funding Requests / Pitch Decks Here are some comments from past clients. "(Keith) is an able communicator with the ability to help individuals and organizations discuss changing landscapes and business evolution in order to assess organizations objectively." Chris Marshall - CEO, ECCO Safety Group. "(Keith is) a visionary and strategic thinker. He is a leader that really drives the organization to think about how to do things differently from both a process and a solutions perspective. Keith thoroughly understands how to optimize an organization and how to plan the transition over a period of years." Debra Ryan - Director, HP "His creativity, dedication and will to win drive amazing improvements across the enterprise, and his passion for customers is exemplary. " Lucille Trickett - Director, HP
    vsuc_fltilesrefresh_TrophyIcon Business Process Modeling
    Project Management
    Business Cases
    Budget Management
    Market Research
    Business Plan
    Requirement Analysis
    Business Consulting
    Strategic Plan
    Digital Transformation
    Business Process Reengineering
    Business Analysis
  • $46 hourly
    I'm a results-driven and enthusiastic team player and deep creative thinker for strategic problem-solving analysis who also loves quiet, focused work. One of my best skills is my strong focus and consistency with a can-do attitude. I love what I do and enjoy going the extra mile for my clients. With 29 years experience, I bring excellent critical thinking skills and a thoroughness to my work and have handled up to 7 Sr. Directors and their teams as well as up to 5 Attorneys and their staff providing solid logic and analysis. My background is 17 years paralegal to mid-sized firms and Walmart Legal Division, 5 years Marketing Admin Asst., ScrumMaster / Project Manager for Walmart IT Division, and 9 years as Functional Architect for the Arkansas Supreme Court AOC/IT Division and Functional Business Analyst for the Missouri Supreme Court OSCA/IT Division. As ScrumMaster on an $10 million enterprise-wide Walmart Security IT project, was awarded the most impactful project of 2016. I also hold a BA in Criminal Justice from APUS (public side of a VA military university). I'm advanced/Expert in Microsoft platforms (Word, Powerpoint, Excel and MS Access) working in Office 365 / PC. I pride myself on mastering order and efficiency. I concentrate all my efforts on being efficient and thorough. I welcome the opportunity to utilize my extensive education, incomparable proficiency and demonstrated work experience to provide an exceptional and quality service for you. MO Supreme Court - OSCA Application Development Jefferson City, Missouri Business Analyst/Functional Architect June 2017 to April 2018 • Business Analyst on Electronic Legal File appellate automation and Self-Represented Portal. • Full software lifecycle development experience in a Business Analyst role. • Conduct Interviews and document process flows – Gaps Analysis • Developed all documentation - Concept documents and presentations. Gathering requirements, gaps analysis. As is-To Be process modeling, Executive Summaries, Scope documentation, Functional and Technical requirements documents, Functional and Technical specification documents. • Liaison between DBA’s and Business Managers. • Created QA test cases and test plans for process optimization. Walmart Technology, Security Division Bentonville, Arkansas Project Manager/Scrum Master February 2016 to March 2017 · Hired to implement Agile Methodology in IT Division per new Company-wide Change Control. · Conduct Interviews and document process flows – Gaps Analysis · Coordinated a $10 million high visibility security technology modernization effort to track and migrate all certificates from SHA1 to SHA256 for over 80 teams in the division; focusing on Walmart Service Engine (WMSE) and its EDI identifying clients and/or services touching WMSE and at what point, including Pharmacy data. Walmart awarded Most Impactful Project of 2016. · Agile methodology project management. · Schedule and lead progress meetings; taking detailed meeting minutes and tracking action items from those minutes. Provided weekly status updates to Security area leadership for distribution to the division teams, directors and officers to help ensure the teams could meet aggressive timelines. · Managed Home Office portion of Vormetric Shares migration project. · Was offered Resource Manager position, but unable to accept. Arkansas Supreme Court, AOC/CIS Division Little Rock, Arkansas Business Analyst 2012 to 2016 • Worked Remote - Business Analyst for NWA Region (5 counties) for state-wide software (Contexte) implementation for Arkansas Circuit and District Courts. • Gathered requirements in a Business Analyst role for accounting, Judges, Schedulers, Prosecutors, Public Defenders, Civil, Probate and Criminal Clerks. • Conduct Interviews and document process flows – Gaps Analysis • Agile methodology project management. • As is, To Be, Executive Summary, Functional and Technical requirements, Interviews-all documentation • Super-User and End-User training. • Formulated and drafted training documents, handouts and materials • Document and report analysis with statewide lens; creating specification documents for Oracle reports and docs. • Regression testing and other testing of projects.
    vsuc_fltilesrefresh_TrophyIcon Business Process Modeling
    File Management
    Trust, Estate & Will Agreement
    Templates
    Microsoft Word
    Presentation Design
    Form Development
    Proofreading
    Microsoft Excel
    Process Improvement
    Legal Writing
    Contract Drafting
    Legal Research
  • $80 hourly
    Upwork expert-vetted, dynamic and motivated individual with an MBA and Industrial Engineering degree. Dependable and organized team player with the ability to communicate effectively and efficiently. Skilled at building relationships with employees across all levels of an organization.
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    Business Modeling
    Industrial Engineering
    Flowchart
    Business Process Reengineering
    Lucidchart
    Process Engineering
    Process Improvement
    Microsoft Visio
    Continuous Improvement
    Lean Consulting
    Lean Manufacturing
    Six Sigma
    Financial Analysis
    Business Analysis
  • $80 hourly
    I am a successful enterprise architect and senior business analyst with more than 22 years industry experience in some of the most complex environments with a focus on process improvement. I am a certified lean six sigma master blackbelt, blackbelt and kaizen facilitator. My goal is to provide my clients the highest quality of services in order to maintain positive and long-lasting relationships. My Business Process Specialties Include Service Operations, Lead to Cash processes, Procure to Pay processes and ITIL practice areas (incident, change, service asset and configuration management, knowledge management, problem management and service level management). My enterprise architecture specializations include business architecture, information architecture, data architecture, application architecture, technology architecture, information security, and integration architecture The tools and applications in Enterprise Architecture that I have experience with are: Cloud Computing, Information Security Architecture Advanced, Service Oriented Architecture (SOA) Best Practices for Data, Big Data Architectures, Predictive Analytics, Web Application Architecture and Architecting for Scalability and Performance, and maturity modelling My Certifications Include: - Enterprise Architecture - Certified Lean Six Sigma Blackbelt - Certified Lean Six Sigma Master Blackbelt - Certified Risk Manager - Project Management Lean Process Certified (PM-LPC) - Certified Six Sigma Lean Professional (SSLP) - Certified Change Management Specialist (CMS) - Certified Kaizen Facilitator (CKF) - Certified ERP / Supply-chain Management Consultant
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    Business Process Reengineering
    SAP ERP
    Salesforce
    Lean Consulting
    English
    Risk Management
    Enterprise Architecture
    Microsoft Visio
    Change Management
    Business Consulting
    Business Analysis
    Process Architecture
    Agile Software Development
    CRM Software
    Process Improvement
  • $75 hourly
    Architecting Organizational Excellence – Transforming Capabilities and Driving Results I combine expertise in best practice implementation, strategic transformation, and business process management with a passion for teaching and facilitation to help organizations establish and mature their capabilities. My mission is to empower teams to achieve operational excellence, optimize resources, and unlock sustainable growth. Key Achievements: • Pioneered Business Process Offices: Led the successful establishment of BPOs within multiple organizations, fostering process visibility, efficiency, and continuous improvement. • Authored and Implemented Strategic Transformation Methodology: Developed and deployed a customized methodology to guide organizations through transformative initiatives. • Elevated People Capability Maturity: Spearheaded the achievement of People CMM Level 2, enhancing talent development and optimizing human capital resources. • Secured ISO 9001 Certification: Led the implementation of quality management systems, driving operational excellence and customer satisfaction. Formal Training: • Business Process Management (BPM) • Capability Maturity Model Integration (CMMI) • Earned Value Management System (EVMS) • International Organization for Standardization (ISO) 9001 • People Capability Maturity Model (CMM) Additional Best Practices: • American Productivity & Quality Center (APQC) Process Classification Framework (PCF) • Business Process Model & Notation (BPMN) • Federal Enterprise Architecture Framework (FEAF) • Department of Defense Architecture Framework (DoDAF) • Enterprise Design Graph Interplay (EDGY) • Project Management Body of Knowledge (PMBOK) • The Open Group Architecture Framework (TOGAF) I'm passionate about: • Collaborating with leadership teams to translate strategic goals into operational realities. • Facilitating workshops and training sessions to empower teams with best practices. • Designing and implementing robust business process architecture solutions. Connect with me to discuss how I can help your organization achieve its full potential!
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    Strategic Planning
    Metadata
    Microsoft Visio
    Business Process Model & Notation
    Business Process Management
    Process Architecture
    Business Process Reengineering
    User Guide Writing
    Management Consulting
    Microsoft Project
    Microsoft Office
    Microsoft Teams
    Microsoft SharePoint
  • $93 hourly
    📈 6+ years as a former management consultant IBM Global Business Services | 📈 10+ years as a Operations Lead/COO for early-stage startups | 🎓 MBA from University of Michigan Ross '13, MsC Entrepreneurship from Falmouth University '22 | 📈 Deep experience in business process definition and implementation ✅ 5 Star Feedback ⭐⭐⭐⭐⭐ Direct feedback from clients: * Patrick is an operations and execution machine! He has consistently demonstrated an interesting blend of a relentless focus on execution with efficiency for his own work and the team’s while cultivating the team’s growth * Patrick is a person with extreme efficiency, and a Do Now attitude. He is on top of his game, it is hard to grasp how much he can give you extra when most of the time he is over-delivering * Before you came along, I had to spend a lot of time on recruitment and it was making it difficult for me to take care of CEO-type responsibilities. Keep up the excellent work * Patrick's communication, availability, and efficiency are unmatched among freelancers I have worked with. He has a keen business acumen and the ability to think from the perspective of the business owner My philosophy: Holistic in execution, continuous improvement through data, servant leader to the team. Key skills: * Strategic planning and strategic execution * Business management / operations management * Project management * Team building and team management for remote teams * Business process management / BPM (modeling, redesign and implementation) * Systems assessment and implementation: CRM (sales and marketing), customer support Key industries: * B2B and B2C Technology / Software / SaaS * B2C E-Commerce * B2B Financial services / fintech Interest: * I am especially interested in contributing to startups/growing enterprises with tech-based products/services based on my project management and analytical skills, management consulting expertise, and MBA acumen. * Served as a mentor for early-stage entrepreneurs in emerging markets for more than 5 years Location: * Based in the UK / GMT
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    HubSpot
    Business Process Automation
    Business Management
    Customer Relationship Management
    Business Process Management
    Zoho CRM
    Strategy
    Organizational Plan
    Team Building
    Business Operations
  • $175 hourly
    Hello. Greetings from Nashville. Thanks for taking a look at my profile. I provide c-level Fractional Sales and Marketing services to SMBs and entrepreneurial start-ups. To cover my qualifications: - 11 years on Upwork. I am a full-time freelancer and put my Upwork work first. I work only on-platform and know how to maximize client cost-effectiveness through responsible recording of time, sticking to the agreed-to-budget, and producing work that is appreciated for its value. - Expert Vetted This means I have been pre-screened through 1:1 personal interviews by the Upwork Talent Team. My projects have been checked to verify that they represent expert-level work delivered to many clients over a period of years. Upwork displays this badge only to "Enterprise Clients". I can send a screen shot of this badge from my profile. It distinguishes my services as top 0.5% across all Upworkers. - Personally | +150 projects and +5000 work hours completed. This has amassed a profound basis of experience and expertise within me. - 35 years in business. I entered the corporate workforce in 1986. I bring deep business experience to my projects. From 1990 to 1997, I led the sales and marketing function for a start-up that grew from 10 people to 600 in six years. We then sold the firm for more than $70 million. The early-ins did well financially. Since then, I have been financially secure and built my life around a wonderful career as a sales consultant, C-level executive, Digital Marketing Agency partner, and writer. - salesQB Licensee I am a salesQB licensee and expert in delivering the salesQB fractional CSO methodologies, approaches, and services. SalesQB is the nation's leaving Fractional CSO consultancy, with more than 90 QBs located nationwide. I cover the Nashville metro area locally and am a Remote Services specialist for firms located across the country. ____________________________________________________________________________ Education | Sales Training - My educational credentials include a: BS in Electrical Engineering (Texas A&M, '84) MBA in Finance (Texas A&M, '86). - I have formal sales training from: NCR | Major Account Sales IBM | Major Account Sales Miller Heiman.| SMB to SMB and B to Corporate gold standard of sales training _______________________________________________________________________________ Here is a list of my personal focus areas in service. Please keep in mind I have worked on more than 150 major projects on Upwork, so I have developed a lot of skills! - Strategic Consulting | C-level Fractional CSO Services I provide "C-level" management consulting, market strategy analysis, cash flow analysis, and business plan development services. Downstream from this, I have delivered strategic research services, developed complex marketing plans, installed marketing-sales infrastructure, and provided sales executives with training in complex sales processes. - Strategic Consulting | Lead Generation, including SDR and Digi Marketing Through alliances with leading Digital Marketing consultancies located worldwide as well as my own SDR prospecting services, I have delivered led lead generation projects spanning PPC, SEO, Social Media Management, branding, and content-push. - Business and Technology Writing In 2007, to celebrate my 'mid-life crisis', I bought a nice sailboat, moved to Key West, and decided to become a writer. This was the genesis of my Upwork career. Since then, I have completed more than 60 writing projects, including every form of major business writing: websites, social media content, print materials, information sheets, sales collateral, and blogs. On the blog side, I am a ghostwriter-published content creator for Forbes Online. _______________________________________________________________________________ I provide pro bono services upfront to learn your business model, gain knowledge about the project, and form my proposal. This typically includes 3 to 4 calls and multiple email communications to make sure I understand the project completely before I quote time and effort. Thank you for your time, and have a great day! John
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    Writing
    Website Copywriting
    SEO Strategy
    Sales Management
    Investment Research
    SEO-Based Website
    Business Process Reengineering
    Marketing Strategy
    Financial Analysis
    Business Plan
    Strategic Plan
  • $105 hourly
    As a Sales and Marketing Operations Consultant specializing in Salesforce, Pardot, and Hubspot, I work with organizations to customize and optimize their CRM applications while seamlessly integrating them into existing sales, marketing, service, and organizational processes. Salesforce Project Highlights - Salesforce Implementation and Data Migration for more than 100 organizations - Salesforce Partner with a Self-Built App on the AppExchange for tracking MRR - Sales Process Customization and Documentation using Salesforce and industry best practices - Process Automation and Custom Object Buildout for robust data tracking - Expert in Sales Cloud, Service Cloud, Einstein, and Pardot - Salesforce Integrations with Outside Systems including Microsoft and Google - Salesforce Reports and Dashboards for Pipeline Management and Forecast Modeling - Security and Salesforce User Management for Enterprise Level Organizations I am an expert in Salesforce, Pardot, and Hubspot implementation, troubleshooting, application integration, report generation, and system maintenance. I bring extensive computer database, and internet technical skill into the world of CRM Administration with experience working in the following systems: Salesforce, Pardot, HubSpot, Zendesk, Quickbooks, Zapier, Outreach, Apollo, DocuSign, PandaDoc, Shopify, Salesloft, ConnectWise, SugarCRM, Insightly, Microsoft Dynamics, RPMTelco, and MasterStream. With more than a decade of providing exceptional customer service through email, phone, and face to face interaction, I have professional experience using an array of office tools and software including Salesforce, Zendesk, Microsoft Office, Google Docs, YouTube, and iWork. In addition, I have more than a decade of experience managing social media platforms like Facebook, Twitter, Googe+, and LinkedIn for companies and non profits. I am driven by my desire to provide my clients with a professional level of work that exceeds their expectations in an efficient and effective manner.
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    Marketing Automation
    Sales Operations
    Marketing Operations & Workflow
    Pardot Development
    Zapier
    Salesforce App Development
    Salesforce Einstein
    Salesforce
    HubSpot
    Salesforce Service Cloud
    Salesforce Lightning
    Salesforce Sales Cloud
    Salesforce CRM
    Pardot Marketing
    Pardot
  • $50 hourly
    Process mapping expert (Visio, Lucidchart, Google Draw, draw.io and yEd Graph Editor) with over 20 years of business experience in a broad array of roles: process management, user requirements gathering, systems and database design, and insurance claims analysis, among others. Technical writer and editor with an M.S. in Technical Communication and advanced Word, Excel, and HTML skills. Specializes in policies & procedures and user manuals.
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    Process Flow Diagram
    Process Design
    Process Modeling
    Lucidchart
    Microsoft Word
    Microsoft Visio
    Fillable Form
    Flowchart
    Documentation
    Business Process Management
    Proofreading
    Technical Writing
    Technical Editing
  • $35 hourly
    I'm senior software engineer with very good knowledge of Java, and Business process management. the following list will show my knowledge areas : 1-Business Process Management (BPM). - (Camunda), (Activiti), (JBPM), (Bonita). 2-Business Process Model and Notation (BPMN). 3-Process Modeling and Workflow Design. 4- software engineering - OOP, Design patterns, Agile, Scrum 5- JAVA stack -Java, java EE, JDBC, JPA, Hibernate, -Spring framework including (IOC container, MVC, AOP, security, data , REST and spring Boot, JDBC Template) 6-DATABASE -Oracle(SQL, PLSQL) -SQL server -Mysql
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    jBPM
    Business Process Management
    Project Workflows
    Process Modeling
    Business Process Model & Notation
    Bonita
    Spring Boot
    SQL
    Hibernate
  • $80 hourly
    Looking to automate your business? I will help you designing and building the right solution for your business with my proven methodology that have helped over 50 business owners like you here on Upwork ===================================== Things I can help you with ===================================== ✅ How to choose the right tech for your problem ✅ Turn complex and manual tasks into light and smooth workflows ✅ Grant you more control over your business ✅ Identify opportunities and synergies in your processes ===================================== Avoid the struggle ===================================== From my experience working with many different size companies I've noticed that my clients usually struggle with: 🔘 Dedicating too much time to the same manual tasks that are very prone to human error 🔘 Not finding a flexible solution that will adapt to their exact problem and context 🔘 Unsatisfactory feeling when purchasing expensive corporate softwares that don't cover all of their needs ===================================== Let's wrap it up. Here are some examples ===================================== Note: For more detailed information see links in portfolio below 🔍 📱Dispatch App for Field Workers A simple way to manage your employees and assign them to different jobs in different sites. With the capability for them to add details for the job done and create time sheet reports for Central Admin. 📱Energy Efficiency App An app designed to collected detailed and very technical information about multiple energy items, HVAC units and Inventory in order to propose energy efficiency upgrades for your clients. 📱CRM Manage your leads and see them grow into new clients. Evaluate their performance while reducing the operative work for your team. Let's book a call today so that you can learn more about how to automate and get more control over your business in a very short time with a low code solution!
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    Automation
    Business with 100-999 Employees
    Google Docs
    Mobile App Development
    Data Modeling
    AppSheet
    App Design
    Google Apps Script
    Database
    Google Sheets
    System Automation
    Low-Code Development
    Web Application
  • $40 hourly
    I perform process evaluation, documentation, procedure writing, process mapping, Process Improvement testing and implementation of Strategic as well as BAU Business Process Solutions that will enable Business areas to function more effectively, manage process risk, process costs, productivity, process improvement and customer service. I also do project management. I am proficient in MS application like Word, Excel, PowerPoint, Access, Visio, Publisher, Project Plan I have 8 years of experience in various profile as Customer services, Data Entry, Typing Work, Project Management Officer etc. I will do whatever is necessary to help you manage and accomplish project/task needed for your business. I take pride in my work and therefore, I try to show good levels of initiative and integrity through accomplishing my duties effectively and efficiently. I will feel happy to assist you in your project/task. Please contact me to discuss the project/task. This is to ensure that both parties have made an agreement.
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    Process Design
    Business Process Management
    Business Analysis
    Process Engineering
    PRINCE2
    Project Plans
    Lean Consulting
    ProcessMAP Document Management
    Customer Support
    Six Sigma
    Project Management
    Process Improvement
    User Acceptance Testing
    Data Entry
  • $60 hourly
    ✅Nothing makes me more excited than my clients having a success story to be told!✅ 🏆 Top Rated Upwork Financial Consultant 💼 170+ Delivered Jobs 🕓 1000 + Worked Hours ⭐ 5-Star Feedback (Mostly) 💯 100% Job Success Score My brand is of utmost importance to me. My brand is not a logo. My brand is the promise I make, the expectations my clients have and what I stand for. I don't only sell services, but I also sell an experience; the experience of interacting together, an everlasting support for the piece of work I did, and a new friendship. I have more than 7 years of experience in making Business Plans, Financial Plans, Researches, Business Valuations, and other financial services. Clear, concise and effective Business Plans and Financial Plans based on your organizational goals and funding needs that match the funders’ expectations and for your long-term needs. I hold an MBA degree, and Top Executive Education from IMD business school (Switzerland); a top business school in Europe. I am also PMP certified and have extensive project management experience. My areas of expertise are (but not limited to): * Finance: Financial Forecasting / Financial Projections / Financial Modeling / Financial Planning / Business Valuation * Strategy: Marketing Strategy / Pricing Strategy / Business Plans / Strategic Plans / Marketing Plans * Business Process Management and Optimization. I love optimizing online businesses. * Analytics & Research: Market Research / Financial Analytics * LinkedIn Contacts and Market Research. * Project Management This includes an in-depth review of your organization to effectively communicate your vision, mission, and strategies. I will give you a business plan that will include real human market intelligence gathering, Professional Design, and a well-researched document. My submissions will help you close that financing deal with your Bank or possibly Private Equity Investors. I am results-driven, very task-oriented and can deliver you solutions for all what makes you sleepless and challenges you in your business, whether you are a start-up, small or medium-sized business, or having a growth and expansion plan. Proficient in budgeting, operations management, long-term planning and finance and holds a track record of achieving and exceeding profitability expectations and shareholder return. 1) Financial Plan, Budgeting & Forecasting, Proforma Financial Statement: I will provide you a dynamic 5 years financial model on Excel. Using that model, you will able to control the whole model. Means if you change the variable in the assumptions, the rest will change automatically. Mean I will provide you a "Dynamic Financial Model". I will also tell you where to change data. This Financial Model will contain Yearly and Monthly Financial Statement (PnL Statement, Balance Sheet, Cash Flow), Revenue & Expense Projection, Working Capital, Capex, Ratio Analysis, Break Even Analysis, Valuation, etc. 2) Business Plan Writing & Development: I will help you optimize your strategy, research and analyze your market and competitive position, and create a clear and compelling business plan to articulate your opportunity. I don't use a cookie-cutter business plan template – I develop all of my business plans from scratch to ensure we tell your unique story in the most compelling way possible 3) Business Plan Review: If you have already written your plan, we can provide an objective third party critique before you send it to investor 4) Presentation Design: Clean, clear presentations are crucial, whether you are seeking capital, partners, customers, or employees. We'll help you design a crisp presentation and coach you on how to deliver it in an engaging way. 5) Grant Writing and Program Development Strategic support to improve impact. This may include developing business plans and governance structures for enhanced organizational structuring or developing a strategy for program expansion. I can also help you identify and facilitate partnerships with similar organizations in your field. 6). Financial Analysis A Quantitative and Qualitative analysis which includes PEST Analysis, SWOT Analysis, Business Competitiveness Analysis, Economic Analysis. For qualitative analysis- I will do Vertical and Horizontal Analysis, Dupont Analysis, Ratio Analysis (Profitability, Competitiveness, Management Efficiency, Liquidity, Solvency, Capital Structure, Return to Investor)
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    Corporate Finance
    Financial Modeling
    Process Improvement
    Business Process Reengineering
    Financial Management
    Financial Analysis
    Business Plan
    Business Analysis
    Strategic Plan
  • $60 hourly
    As a seasoned IT Business Systems Analyst with an MBA, I bring a unique blend of technical expertise and business acumen. With over eight years of experience in this field, I deeply understand how technology can be leveraged to streamline operations, improve efficiency, and boost profitability. My approach to business systems analysis is founded on a deep understanding of the client's needs and goals. By working closely with stakeholders, I can identify pain points and inefficiencies in the current systems and develop innovative solutions that address these challenges. Whether implementing new software systems, improving existing processes, or developing custom applications, I am passionate about using technology to drive business success. My skills include analyzing complex information and data to identify trends and patterns, identifying, and solving problems related to technology, systems, and processes, understanding the technical aspects of software development, database design, and other IT-related tasks, gathering requirements from various stakeholders, document them, and manage them throughout the project lifecycle, mapping out business processes, identify inefficiencies, and make recommendations for improvements. As an Upwork freelancer, I pride myself on my professionalism, reliability, and commitment to delivering high-quality work. I am a strong communicator and collaborator, always striving to exceed my client's expectations. If you're looking for a Business Systems Analyst who can help take your business to the next level, look no further. Let's work together to transform your systems and drive growth and success for your organization.
    vsuc_fltilesrefresh_TrophyIcon Business Process Modeling
    Project Scheduling
    Business Modeling
    Documentation
    User Acceptance Testing
    Project Requirements
    Process Flow Diagram
    Status Reports
    Data Visualization
    Project Analysis
    Requirement Analysis
    User Stories
    Agile Project Management
    Business Analysis
  • $80 hourly
    I am a highly experienced freelance IT business analyst/project manager with over 20 years of successfully delivering projects. I can offer a holistic set of skills ranging from project initiation/planning through to requirements and user story definition, and supporting development and testing. Freelancing has enabled me to work for a diverse set of organisations from large corporates through to small businesses and start-ups. I love to provide a quality service and add real value through the work I deliver.
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    Requirements Specification
    System Analysis
    Robotic Process Automation
    Atlassian Confluence
    Product Requirements Document
    User Stories
    Data Modeling
    Agile Software Development
    Requirement Analysis
    Business Process Reengineering
    User Acceptance Testing
    Business Analysis
    Business Intelligence
  • $100 hourly
    Hi there!👋🏼 I help Digital Agencies and E-Commerce businesses build solid Digital Operations powered by ClickUp based on smart processes, streamlined using Make and Zapier, and spiced with a detailed knowledge base. I am in charge of making it a reality without costing you an arm and a leg: ⚡ Business Operations Assessment & Strategy - from current state analysis to operations architecture layout that is aimed to achieve your business goals - in-depth audit of operations breakdown, org structure, tool stack, and documentation. ⚡ Operations Buildout - craft streamlined processes and a robust operational ecosystem - process development and optimization, workflow diagrams creation, ClickUp set up, Make and Zapier integration development, process and system knowledge base establishment. ⚡ Business Foundation Design and Development - compose a robust foundation, ensuring a solid base for your business's strategic growth - help formalize and establish MVV, OKRs, and RACI. About me. 👔 With a rich decade-long career spanning multiple industries and various business structures, I've donned many hats — project, product manager, operations manager, business analyst, and COO - learning how businesses work and building them. 🌱 My journey into entrepreneurship began in 2019, focusing on helping businesses tailor management tools to their teams. On the wave of the digital shift prompted by COVID-19, I co-founded the EpicStory agency, which specialized in implementing PM tools and business automation. 🇺🇦 Despite challenges caused by the russian full-scale invasion of Ukraine, including the closure of the EpicStory agency, I remained resilient. In the summer of 2022, I launched the Rethink agency, where we go beyond the typical boundaries of tech expertise and managerial savvy. Our team is driven by a passion to orchestrate and streamline the very backbone of business operations. ➕ Ongoing support for our clients: Team onboarding and training System and Integration Maintenance & Support Knowledge Base Administration & Development With a proven track record of overcoming adversity and a commitment to delivering impactful change, I am eager to bring a wealth of knowledge and experience to accomplish your challenges and meet joint growth. 🏅 ClickUp Verified Consultant 🏅 Top 1% Expert-Vetted by Upwork 🏅 Top Rated Plus by Upwork Shoot me a message so I can give you real-world advice or do a brief free consultation🚀
    vsuc_fltilesrefresh_TrophyIcon Business Process Modeling
    Automated Workflow
    Marketing Operations & Workflow
    Make.com
    Zapier
    ClickUp
    Process Flow Diagram
    Operations Management Software
    Process Infographics
    Process Optimization
    Automation
    Project Workflows
    Communications
    Management Consulting
  • $100 hourly
    🏆 Hi! I'm Mike, a Certified Monday.com specialist in building CRM and Project Management workflows. I offer a premium service to my clients – I am responsive, available during normal business hours, and offer quality work with rapid turnarounds. Having a Technical Engineering qualification helps me clearly identify the challenge and provide a viable solution that will work long-term. I create automated and maintenance-free setups for businesses related to Manufacturing, Marketing, Real Estate, Construction, Law/Immigration, Cleaning companies, Kitchen / Bath / Furniture builders, House moving companies, shops, Non-profit organizations, Freelance platforms, and others. My primary goal is to deliver excellent work on time, provide support and build connections with my clients. I aim for long-term business relationships where trust, attention, and respect are the key elements. ⭐️Why work with me?⭐️ + 70+ finished Monday implementations + Official partner & consultant of Monday.com + I’m always in touch, enthusiastic about my work, easy and friendly communication Please reach out if you have any questions or need clarification. I look forward to working together and building a powerful workspace with you!
    vsuc_fltilesrefresh_TrophyIcon Business Process Modeling
    Zapier
    Marketing Operations & Workflow
    Project Workflows
    Make.com
    Project Scheduling
    CRM Software
    Process Development
    Customer Relationship Management
    Implementation
    Automation
    Process Design
    Project Management Professional
    Project Plans
  • $40 hourly
    ***PROFILE SUMMARY*** -5.5 years of experience in IT Business Analysis - Facilitates practical Problem Analysis, leading to articulating the problems at hand, and therefore enabling effective prioritization. Believes that "understanding the problem is half the solution". - Specializes in Requirements Elicitation, Analysis, Specification, and Management in developing functional requirements, in various formats, for the following application domains: (1) AI-driven applications, (2) Generative AI Projects, (3) Web & Mobile Apps, (4) e-commerce, (5) UI/UX Design-heavy applications, (6) Data analytics/reporting-heavy applications, (7) Backend jobs/applications utilizing REST API to perform tasks behind the scenes, and (8) Robotic Process Automation ***CREDENTIALS*** -Certified as a Professional Scrum Product Owner -Utilizes background in computer programming and UX to efficiently clarify requirements and communicate effectively with development teams ***CORE BA SKILLS INCLUDE*** - Stakeholder Management - Conflict Resolution - Requirements Engineering --Collaborates with project stakeholders to elicit, analyze, and specify requirements in various formats complying with industry best practices, such as, but not limited to: (1) use cases, (2) epics, and user stories, and (3) BRD, FRD, SRS, etc - Employs various techniques to elicit and discover requirements jointly with the Stakeholder, such as, but not limited to: (1) Prototyping using low fidelity(LoFi) mockups, (2) interacting LoFi mockups, (3) diagrams, (4) interviews, and (5) emails, and surveys -Conversant in software development, and technical parlance, enabling him to more efficiently work closely with development teams to create, refine, prioritize, and deliver requirements leading to optimal solutions. ******************************** I can offer you these services: 1. Elicitation of requirements - Why do you need the new feature? What will it be for? What will happen if we don't implement it? - I ask probing questions to elicit user needs, and turn them into requirements. 2. SR Doc (service request document) - I will provide artifacts that will guide the work of the developers, and designers. This will serve as their reference and a basis on which their code and design will be based. 3. UX design improvements suggestion - I don't suggest arbitrarily. I avoid my own biases when it comes to design. What I do is talk to your customers, or users, ask them probing questions, come up with a suggestion, and get their feedback. Interview -- Suggestion -- feedback -- iterate. 4. Wireframes - right now I can't provide Photoshop files. But these files are usually made by User Interface(UI) designers who are better at color palettes and hues. We can talk more about this. 5. Software testing - I can also test the newly-introduced feature/s to make sure they are developed. ********************** Hi Dear Client, Please don't hesitate to let me know if you need something, or if you think we can work together. I'd be very happy to schedule a call for you so we could discuss things further. Sincerely, Raymond Led E. Carasco
    vsuc_fltilesrefresh_TrophyIcon Business Process Modeling
    Business Process Model & Notation
    Business Analysis
    UI/UX Prototyping
    Agile Project Management
    User Stories
    Scrum
    Requirements Specification
    Swim Lane Diagram
    Requirement Analysis
    Requirement Management
    Wireframing
    Software Specifications
    Technical Documentation
    Technical Writing
  • $90 hourly
    Are you struggling with ActiveCampaign/Zapier/Business Process Automations setup or facing difficulties to make automation works effectively for you? Do your sales funnel solution is not working properly with ActiveCampaign or maybe you need help to use most of the tool? Your time is valuable, you have so many other topics to deal with, so many customers to provide value, don’t waste your valuable time trying to find out what works, and spending time on non-productive tests. Hi, I’m Mauricio, an experienced marketing automation professional determined to help SMBs increase their results and save time automating processes. ✅ Top-Rated Professional - High client satisfaction on UpWork for consecutive years. ✅ Expert in ActiveCampaign & Zapier with strong skills in Powerful Marketing Automation, Highly segmented Campaign, Track and follow up prospects in CRM, Landing Page Optimization, Web site integration, Reporting, and more. ✅ I can work for you on a flexible time base and according to your needs choosing the best way you want me to cooperate. I can support you on guidance and best practices, management of your full ActiveCampaign environment, help designing and creating new automation and training. ✅ I can teach you 1 on 1 or train your team on how to use ActiveCampaign efficiently including sharing my own tricks and experience. I will gladly give you my advice on any existing automation or provide you with ideas on how to use ActiveCampaign to its full potential saving you time and money by automating tasks and processes. ✅ 10+ years experience in the IT area and SMBs analyzing business requirements and finding the right software, automating business process (CRM, ERP, Business Intelligence, Marketing Automation), managing complex and long term projects. ✅ 100% fluent in English and Brazilian Portuguese. ✅ Large Experience Integrating different systems/services using Zapier as the middleware. ✅ Pipefy Specialist helping SMB to streamline processes and gain efficiency. Improving work control, SLA management, Structured Collaboration, and bringing operation full visibility. CUSTOMER TESTIMONIALS "Mauricio offered the best customer service experience I've ever had on Upwork. He masterfully explained everything that he did and helped troubleshoot whenever there were issues that came up in syncing up all the programs we had running. 5/5 stars for sure!" -- Joshua Lisec "I'm using Active Campaign as well after leaving Aweber. I found a great consultant named Mauricio Aizawa on Upwork who is my AC wingman. He deserves a hat-tip after a series of mis-hires before finding him." -- Ian Jenkins "I hired Mauricio's company to help build a new automation funnel for a marketing campaign I'm implementing. The quality of the work completed is exceptional, as was the clear instructions provided. I can't recommend Mauricio highly enough and will be using his company for such projects in the future. I wish all my business partnerships were of this quality!" --Chris Stottt "Mauricio did an excellent job on my project. He is an expert in ActiveCampaign, and is also an excellent communicator. Mauricio took extra effort to show me, step-by-step, how he completed the work in my ActiveCampaign account and website, because I told him I wanted to learn. Not many freelancers are willing to show you exactly how they do their work - something I appreciated about Mauricio. " -- Moe "Mauricio did a couple of small projects for me to get my marketing system Active Campaign fully functional. after completed some small projects I have engaged with Mauricio for a longer ongoing contract. Mauricio is experienced, knowledgeable, and smart and he communicates well and promptly. I hope to have a long and fruitful contractor relationship with him. Feel free to contact me with any further questions" -- Roland Hanekroot "It's been a real pleasure working with Mauricio! He was quick to complete the project, he did everything flawlessly and the communication was great. I would be happy to work with him again :)" -- Ángel Alegre "Mauricio was a massive help. Really patient, and very helpful in getting me up to speed. Will definitely use him again!" -- Simon Houghton "I had Mauricio help me switch from Mailchimp to Active Campaign and he went above and beyond to make sure it was done well and that I understood everything. He was very professional and a pleasure to work with. Highly recommended!" -- Oonagh Ducan I have a strong team to support your job. Invite us so we can understand your business requirements and financial budget. We will try to reach the best deal for both sides.
    vsuc_fltilesrefresh_TrophyIcon Business Process Modeling
    Project Management
    Webinar Jam
    Management Skills
    Optimizepress
    WordPress
    Landing Page
    Marketing Automation
    ActiveCampaign
    Zapier
  • $42 hourly
    PROJECT PROFESSIONAL: BUSINESS ANALYSIS | SERVICE DESIGN | BUSINESS MODELING & DESIGN | ORGANIZATIONAL DEVELOPMENT & STRATEGY | RESEARCH & CORPORATE INTELLIGENCE Welcome ! You are a diligent key decision-maker and thought leader striving to be successful with... • achieving your organization's vision, mission, and objectives; • overcoming challenges and/or pain points, toward finding and achieving the right solution and results; • better defining, designing, developing your new enterprise and product/service concept-- and to be increasingly successful; • fully deploying a project in software, web, system, and/or product development; • your products and/or services making their mark as a strong brand; You also have a keen appreciation for good service from a collaborative, communicative, and reliable service provider whom you can trust and rely on-- a professional who is often deemed a 'trusted advisor'. I take a stake in each client’s success. With due diligence and pursuit of best practices, conscientious quality service is paramount. I am routinely eager to learn about each client's business/enterprise and concept vision, and likewise the corresponding needs, challenges, and objectives. Clients like you can count on me helping to achieve those key results. “ This is the man to hire immediately. Ron simply knows his stuff. He quickly understands his clients' needs and is able to share his thoughts proactively. I walked into this project with very clear idea about what my inputs and outputs will be. Ron systematically refined my thinking and brought so much life to the [project]. He is grounded technically and commercially. His communication skills is over the top. I admired him most for the level of detail and enthusiasm. I will definitely hire him again. “ -- A delighted Client Combining conscientious service with a trans-disciplinary, innovative and insightful approach, valued clients permit me the privilege of aiding them be strategically effective, more productive, and achieve organization and project objectives. As a proponent of innovation, design thinking, and pursuing value and benefits realization, I also revel in facilitating collaboration and contributing to the overall performance of each team that I have the privilege to serve with and continue our journeys to betterment--often assuming a project leadership role, and earning the designation of 'trusted advisor'. With demonstrated versatility across the spectrum of IT and non-IT projects alike at any scale, I enable entrepreneurs, managers, project managers and teams alike across diverse lines of business, to leverage and benefit from my capacity for integrative, big-picture thinking-- instrumental from planning through to solution delivery and value assurance. I welcome the privilege to listen to and converse with you! Let’s talk, build, transform, and achieve- together! Feel free to contact me for more information or schedule an appointment at: https://solution_dynamics.youcanbook.me/ Please also review my alternate profiles on Upwork: • Strategic Business Analyst Profle • Management Consultant Profile • Researcher & Strategic Research Analyst You can also feel free to schedule an appointment: https://solution_dynamics.youcanbook.me/ What other valued, delighted clients and associates graciously say: “ His knowledge is superlative, and I am find myself most fortunate to have had him handle my assignment. “ “ Ron... Your forward-style of thinking is truly impressive and allowing for integration with strategy, service workflow, and mobile technology ” " Ron is a highly skilled individual, a critical thinker, and gifted at understanding and developing solutions for a wide variety of business problems. " “ Ron is skilled at building relationships with stakeholders and asking the right questions to better understand their needs...an exceptional writer who provides the right level of detail to address the reader's needs...does the research and provides valuable information and feedback in meetings... Wonderful to work with and I would recommend him...” " Thanks once again for all your behind the scenes work ...it really is invaluable and cannot imagine this project and organization being 'here' without your contribution. “ “ Thank you so much for your leadership and drive during the year! You are an invaluable gem in the team! “ “ Thanks again for all your effort and brilliant input.....The true blessing of team work “ " There's no denying that you have personally put your heart and soul into this project. “ " You're my impresario “ “ You truly are the best! “
    vsuc_fltilesrefresh_TrophyIcon Business Process Modeling
    Business Writing
    Business IT Alignment
    Service Level Management
    Requirement Analysis
    Business Proposal Writing
    Root Cause Analysis
    Business Analysis
    Scenario Planning
    Business Modeling
  • $39 hourly
    Looking for a Specialist to take ownership of the delivery of your digital projects forever? Let me help you! 😄🔧 𝟏𝟓+ 𝐲𝐞𝐚𝐫𝐬 of professional experience, also in Digital Marketing. Specialized in Monday.com, Jira, ClickUp, Asana, Kajabi, ClickFunnels, Active Campaign, Zapier, Hubspot, PMP trained and others. 🎯💼🚀 As a Project Manager, I've handled hundreds of projects, ranging from managing the solution for wood traceability for an entire country to creating a marketplace and an ecommerce platform. From scratch. 🌱💪 Responsibilities Included: 🔹 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐏𝐥𝐚𝐧𝐧𝐢𝐧𝐠: Developed a comprehensive project plan outlining the scope, deliverables, timelines, and resources required for the project. 🔹 𝐒𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫 𝐂𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐢𝐨𝐧: Collaborated with internal and external stakeholders to gather project requirements, prioritize tasks, and establish clear communication channels. 🔹 𝐓𝐚𝐬𝐤 𝐀𝐬𝐬𝐢𝐠𝐧𝐦𝐞𝐧𝐭: Assigned tasks and responsibilities to team members, ensuring that each member understands their role and has the necessary resources to complete their assigned tasks. 🔹 𝐓𝐢𝐦𝐞𝐥𝐢𝐧𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Monitored project timelines and milestones, proactively identifying any delays or issues and developing strategies to keep the project on track. 🔹 𝐑𝐞𝐬𝐨𝐮𝐫𝐜𝐞 𝐀𝐥𝐥𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Coordinated with relevant teams to allocate resources, such as designers, developers, and content creators, based on project requirements and timelines. 🔹 𝐑𝐢𝐬𝐤 𝐀𝐬𝐬𝐞𝐬𝐬𝐦𝐞𝐧𝐭 𝐚𝐧𝐝 𝐌𝐢𝐭𝐢𝐠𝐚𝐭𝐢𝐨𝐧: Identified potential risks and challenges associated with the project and developed mitigation plans to minimize their impact on project delivery. 🔹 𝐃𝐨𝐜𝐮𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧: Maintained accurate project documentation, including project plans, progress reports, meeting minutes, and any other relevant project-related documentation. 🔹 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧: Facilitated effective communication between project team members, stakeholders, and clients, ensuring that everyone is well-informed about project progress, changes, and updates. 🔹 𝐐𝐮𝐚𝐥𝐢𝐭𝐲 𝐀𝐬𝐬𝐮𝐫𝐚𝐧𝐜𝐞: Collaborated with the Quality Assurance team to ensure that all project deliverables meet the required quality standards and adhere to the project's objectives. Please have a look at my list of clients I have been working for in my Portfolio section. 📂💼 As you can see, I am the 𝐟𝐮𝐥𝐥 𝐩𝐚𝐜𝐤𝐚𝐠𝐞, right? 😄📦 Don't hesitate to contact me, even if it is just for meeting each other. You are always welcomed, and I am looking forward to seeing you! 👋🤝🌟
    vsuc_fltilesrefresh_TrophyIcon Business Process Modeling
    Requirement Analysis
    Quality Assurance
    Mobile App
    UX & UI
    Usability Testing
    Ecommerce
    Software Development
    Risk Management
    Time Management
    Project Management
    Product Management
    Career Coaching
    Life Coaching
    Digital Transformation
  • $85 hourly
    A certified Senior Business Consultant in Digital Strategy, Technical/Product Ownership, Agile Coaching, Project Delivery & Business Analysis, as well as an experienced Executive Coach with 13 years of experience working on multiple programmes within a range of industries, predominantly in the digital domain. • C-suite reporting in-region and across large organisations (12 years) • Commercial presentation and technical writing/authoring including project initiation documents (PID), High-Level Design (HLD), Low-Level Design (UX/Process/HLD/LLD), and Business Requirements (BRD) specifications, policy documentation and training materials (12 years) • Strategic and product roadmap development and prioritisation (12 years) • Market research & analysis (12 years) • UX Design & Lifecycle Analysis (10 years) • Team management, between 2-10 onshore and offshore individuals (7 years) • Programme/project management (7 years) • Financial planning & analysis (5 years) • Product management (5 years) • Change management (5 years) • Training / onboarding and management (5 years) • Data analysis & driven decision making (3 years) • Delivered 174 global launches and content updates to websites supporting $3.6bn in V&I revenue (2021-2022) BSc | MSc |BA Foundation | BCS ISEB | Design Thinking | ICP-ACC | PMI-PMP (candidate) | (ISC)2-CC (candidate) Throughout my career, I have led programs of various scales, from £50k to over £100m, working with diverse teams in the public and private sectors across the UK, Europe, Asia, Africa, and the USA. My expertise lies in digital strategy, operational road mapping, and product ownership/design, with a focus on functional UI/UX design for native apps, web platforms, customer service systems, process re-design, and internal/customer-facing systems in industries such as luxury retail, high street retail, finance (insurance, asset management, mobile and retail banking), public sector (healthcare, education, and justice), and healthcare services & pharmaceuticals. I am now available immediately for new challenges that will allow me to pursue professional growth and support my ambition to support global teams.
    vsuc_fltilesrefresh_TrophyIcon Business Process Modeling
    Requirement Analysis
    User Experience
    User Stories
    Business Cases
    Agile Software Development
    Analytics
    Feasibility Study
    Agile Project Management
    Coaching
    Web Application
    User Authentication
    Training Materials
    Specifications
    Technical Writing
  • $105 hourly
    Our passion is to help companies reach their next-level goals through educating material that not only resonates with the intended audience but acts as a bridge between technical and comprehensible. I specialize in the development of Policy and Procedural Documentation and other business organizational manuals and topics. Utilizing a background in Operations and Project Management, we know how to see the big picture of any company and provide the guidance to ensure even the most daunting projects get completed by deadline. We believe in the power of the written word and how it impacts the knowledge, learning, and development of our intended audience. Whether it be educational for end users or establishing clear and concise operations our team knows how to deliver what you're looking for. Our pricing has been curated and tailored to fit the unique needs of our clients and our services expand beyond an industry niche. We have developed the systems and procedures to help capture what your knowledge is, and break into layman's terms. Contact us today to book your discovery call and see how we can help bring peace to your business.
    vsuc_fltilesrefresh_TrophyIcon Business Process Modeling
    Business Process Reengineering
    Process Engineering
    Procedure Development
    Process Development
    Process Improvement
    Technical Writing
    SEO Writing
    Writing
    Email Copywriting
    Procedure Manual
    Content Writing
    Copywriting
    Microsoft Excel
  • $60 hourly
    I bring order to chaos, get the dots joined, focus on execution, take the enterprise forward while having fun doing it. 🥇 Over 20 years of Techno-Functional experience in Business Analysis, Business Intelligence, Client Management, Process Improvement & Process Transitioning. 🏆 4000+ Upwork hours 🏆 5-Star feedback and 100% project success rate 🏆 $200k + earnings ✅ Proven Track Record & Guarantee of High-Quality Product Delivery. ✅ Great understanding of clients needs ✅ Solving problems and making my clients business grow ✅ Application of Scrum based Agile development framework for end to end delivery of solution ✅ Certified Agile Business Analyst ✅ Absolute love and commitment to my work ✅ Worked with international clients and teams in U.S.A, Europe, Middle East, APAC and Australia ✅ Increased efficiency of system SLA by 30% through raising critical defects using JIRA for an international client ✅ Improved Operational efficiency by 40% by organizing automated self-paced training for 1000 plus developers via use cases, workflows and self- paced tutorials ✅ Worked in close association with business owners, serving as the single point of contact for numerous major implementation projects internationally ✅ Created financial solutions using QlikView/QlikSense for clients based in Swedento empower business owners and CFOs with quick answers to important business questions relating to profitability and expense management. ✅ Transitioned IT Application Support for Passenger Revenue Accounting Systems of multiple airlines (viz. Philippine Airlines, SN Brussels Airlines, Garuda Airlines & Jet Airways) from British Airways UK IT team to India, in just 5 months ✅ Mentored and led team of 20 Business Analysts in Large sized and complex IT System Integration Program ✅ Master’s degree in Information Technology from Virginia Tech, Virginia and Post Graduate Diploma in Systems Management from S.P. Jain Institute, Mumbai, India. Gopa Chakrabarti has led or worked on engagements in a wide range of business applications for banking, insurance, airline, retail, healthcare and direct marketing across multiple geographies, where she was responsible for requirements gathering and analysis, process improvement, and IT consulting. As a Business Analyst, her forte is in business discovery with a strong focus on consulting services She has extensive experience in Business Analysis and Business Intelligence project development: 20 years of experience in Requirements gathering ▪ Business analysis ▪ Project definition ▪ Business consulting ▪ Project management ▪ Design ▪ Development ▪ Implementation ▪ Test ▪ Support Speciality, Best practices & Knowledge in: ✅ Business Analysis ✅ Requirement Gathering ✅ Development of specific and complex enterprise BI solutions ✅ Design of BI dashboards ✅ Over 7+ years of experience with QlikView and QlikSense ✅ Worked on QlikView / QlikSense for more than 15+ BI projects for Enterprise companies Her interest in working with companies as a freelance consultant stems from a desire to solve complex solutions Her goal as a Business Analyst and QlikView / Business consultant is not only to develop but to Consult and provide high valuable solutions that will help your organization enhance its decision making processes Experience ---------------- Business Analyst QlikView/QlikSense Consultant IT Programming BI Reporting Project Manager
    vsuc_fltilesrefresh_TrophyIcon Business Process Modeling
    Product Development
    Business Process Management
    Flowchart
    Data Analysis
    Technical Documentation
    Prototyping
    Requirement Analysis
    Microsoft Visio
    Product Management
    Management Consulting
    User Acceptance Testing
    Business Analysis
    Business Process Reengineering
  • $40 hourly
    An experienced and skilled Business Process Analyst, who wants to utilize technical knowledge, business acumen, and excellent communication skills to help solve challenges and take advantage of business opportunities. Knowledgeable in software development life cycle including analysis, design, implementation, testing, and go live support, since in my previous job I was working as Process Manager in IT department. Took part as BA in creation of all company custom applications. Author of company’s operational procedures and policies. Expert in BPMN, in which is mapping company processes. Proficient in Excel, Word, PowerPoint, Microsoft Visio, Adonis, Lucid Chart. Polish native speaker, I am currently traveling worldwide (USA, UAE, SA), using English on daily basis. Professional experience:  Map and improve processes: investigate and collect data; analyze findings, create KPI, introduce innovation and automation, test existing solutions to identify areas to improve, work collaboratively across different business units and locations with special focus on regional branches. Present finding, documents, project plans and reports to major shareholders across departments and locations.  Create and manage documentation: process maps, flow diagrams, functional design documents, user stories, requirements specifications, test scenarios, company policies and procedures, SOP, user manuals, reports (using various tools: BPMN 2.0 & UML notation, Adonis, iGrafx, Visio, MS Office, SharePoint).  Participate in creation of IT solutions and applications for new and existing processes: gather business requirements, work closely with IT developers to build technical solution, prepare documentation, implement new systems, conduct user test, propose and manage changers needed, create software manuals and train users.  Manage escalations from regional branches and central office departments, track and resolve process breakdowns, engineer necessary changes, with special focus on potential opportunities to improvement in various operational processes and company IT systems.  Build, implement and audit company policies, procedures, new processes and tools in various industries:  Retail (chain of pharmacies and perfumeries),  IT and e-commerce,  Medical Services, Hospitals,  Laboratories (Medical, Microbiological and Chemical),  Production (food production, packaging, storage),  Restaurants and hospitality.  Conduct quality audits: internal (ISO 9001, 17025, 27001, HACCP, GMP) and external ISO 9001.
    vsuc_fltilesrefresh_TrophyIcon Business Process Modeling
    User Acceptance Testing
    Unified Modeling Language
    Flowchart
    Project Workflows
    Use Case Diagram
    Business Process Management
    Requirement Analysis
    Company Policy
    Business Process Reengineering
    Business Analysis
  • $10 hourly
    Greetings and thanks for visiting my profile. In the past six years, I have worked as a Project Manager, Business Analyst, Jira Administrator, Scrum Master, and Manual SQA Engineer in the software industry. I’m an organized, self-motivated, and diligent project manager. I have the skills and experience required to deliver high-quality desired deliverables. I can work with my clients and employers at each stage of SDLC. I’m tech-savvy. I believe in providing innovative solutions using advanced management tools. I believe in delivering high levels of accuracy. My goal is to transcend my client’s expectations. As a Project Manager, I have been taking decisions as a single point person from the conceptual to the deployment phase. I can collaborate with you to deliver successful software and web projects. I can manage, analyze and take decisions using the Agile Methodology. I have managed multiple teams and projects, and I understand all the required steps for creating tasks, overseeing the development, testing, deployment, maintenance & reporting. I can coordinate, monitor, and report on a software project from initialization till its closure. Effective communication with the team, detailed planning, and using advanced project management tools & techniques is my strength. I have expertise in: ✅ Jira ✅ ClickUp ✅ Trello ✅ Asana ✅ Microsoft Project Management ✅ Prezi ✅ Monday.com As a Business Analyst, I love to gather and write requirements. I am well aware of the qualities of good requirements. I can understand the client's requirements and business needs by identifying the system's functional details. I am a specialist in writing software requirements. I can convert business requirements into well-understandable technical documents. I have expertise in: ✅ Confluence ✅ Gitbook ✅ Theneo ✅ MS Word ✅ Figma ✅ Photoshop ✅ Zoho ✅ Pencil Tool ✅ Postman ✅ Draw.io ✅ Lucid Chart ✅ Miro ✅ Microsoft Visio I can prepare and maintain all your software documentation: ✅ Basic Requirements ✅ Software Features ✅ Scope & Proposal ✅ Software Development Process ✅ Software Requirements Specifications (SRS) ✅ User Stories (Agile Development) ✅ Functional & Non-Functional Requirements ✅ Wireframes (Figma) ✅ Prototyping (Figma) ✅ Use Case Scenarios ✅ WorkFlow ✅ RoadMap ✅ Software Architecture Diagram ✅ ERD Diagram ✅ UML Class Diagram ✅ Software Database Model ✅ Sequence Diagrams ✅ API Documentations I can analyze your data to provide you best solutions for decision-making. I have handled multiple projects that also include three major SaaS applications: -Inventory Management System -CRM + Website Builder -Tee Sheet Management (for Golf Courses) As a Quality Assurance engineer, I always ensure high-standard manual software testing. I can identify bugs/errors and prepare test reports. I can identify test scope, and project risks, and implement process changes and efficiencies by applying the best test approaches. I can take the lead on designing the manual testing artifacts. I can prepare test cases. Please use these keywords to find me: Senior (Sr.) Software Project Manager (PM), Senior (Sr.) Software Business Analyst (BA), Senior (Sr.) Software Quality Assurance (SQA), Senior (Sr.) Product Owner (PO), Program Manager, Product Owner, Business Architect, Product Manager, Enterprise Architect, Business Director, SaaS Project Manager, Team Lead, Technical Writer, Expert PM, Technical Project Manager, Project Management, Business Analysis, QA Engineer, Jira Expert, Confluence Guru, Asana Expert, Trello Guru, Monday.com Expert, Documentation Expert, Notion Expert, ClickUp Expert, Integration Expert, Automation Guru, Dashboard Configuration Expert, SRS Expert, User story Writer Guru, Workflow Expert, Diagrams Expert, Requirement Document Expert, Agile Software Project Manager, Scrum Master, Enterprise Scrum Master, Agile Project Management, Kanban Framework, System Requirement Specifications (SRS), Functional, Requirement Specifications (FRS), Highly Experienced, Zoom, Google Doc, Slack, MS Project, MS Teams, Microsoft Expert. Thank You for visiting my profile.
    vsuc_fltilesrefresh_TrophyIcon Business Process Modeling
    Project Management Software
    Digital Project Management
    Product Backlog
    Sprint Planning
    Technical Project Management
    Requirements Specification
    Agile Software Development
    Product Roadmap
    User Stories
    QA Management
    Software Documentation
    Business Analysis
    Wireframing
    Agile Project Management
    Jira
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