Hire the Best Process Engineers

I prefer focusing on understanding your engineering needs rather than talking about my achievements or approach. Indeed, from R&D to manufacturing management, through hands-on industrial design and process improvement, I have never claimed to create technical miracles. Instead, as a Mechanical Engineer, I focus on developing efficient engineering solutions and robust technical and operational systems that fit the customer's objectives, resources, and operational capabilities. My mechanical engineering experience includes the detailed design of mechanical systems, machines, and industrial equipment, from concept development to manufacturing documentation. I have developed complete manufacturing packages including technical drawings, bills of materials, and production files. I use SolidWorks and CATIA V5 for 3D modeling and assemblies, designing parts and equipment for conventional machining, CNC machining, laser cutting, waterjet cutting, sheet metal fabrication, welding, and 3D printing. Beyond design, I provide engineering support for product development, manufacturing preparation, technical documentation, process improvement, and industrial problem-solving, always adapting the solution to your project's technical and operational requirements. Whether you need product development, mechanical design, manufacturing support, technical documentation, or process improvement, start by telling me about your project and your objectives. I'll assess your requirements and propose a structured engineering approach focused on delivering a solution that fits what you need, what you have, and what you can realistically achieve.

Are you a CEO, CTO, or Talent Leader who needs experienced help with hiring? I’m a Senior Talent Partner / Interim Head of Talent (9+ years) helping VC-backed startups (Pre-Seed to Series C) and unicorns hire hard-to-fill technical, product, and GTM roles across the US, Europe, and LATAM. I work in embedded / interim engagements, owning hiring end-to-end. From strategy and outbound headhunting to closing. Most of my work involves building recruitment from 0→1, scaling teams into new geographies, or unblocking hiring when internal teams are at capacity. I’ve partnered with early-stage startups, fast-scaling SaaS companies, and unicorns (including Gelato and Aircall) in environments where hiring speed, quality, and execution discipline all matter. What I do: → End-to-end targeted search (intake, market mapping, headhunting, screening, pipeline ownership) → Hiring infrastructure & process setup (ATS, workflows, reporting) → Leading embedded recruiting teams (Interim Head of Talent / RPO) → Scaling teams across regions and new markets Roles I regularly hire for: → Software Engineers (Backend, Frontend, Full-stack, Mobile), → Product Engineers, Engineering Managers, Tech Leads, Forward Deployed Engineers → Product Managers, Product Designers (UX/UI), → QA, SecOps, → SDRs, Business Development, Head of Growth, Growth Marketing. Results delivered → 3× higher hiring-funnel conversion → 30%+ faster time-to-hire → 2.5× faster time-to-fill → 95%+ offer acceptance → 50%+ reduction in TA operating costs through embedded models Looking forward to collaborating!

I translate complexity into clarity. I structure, simplify, and visualize complex business, technical, and research information through infographics, diagrams, reports, and illustrations. Whether you're explaining a process, presenting data, or building a report, I focus on making the important information easy to find, understand, and use. Common issues I solve: ~ Slides full of data but no clear message ~ Processes that are difficult to explain ~ Reports that feel overwhelming ~ Visuals that look polished but don't communicate the message What changes: ~ Clear structure and visual hierarchy ~ Information that is easy to scan and navigate ~ Diagrams that explain relationships and processes quickly ~ Visuals that make the key message hard to miss ~ Data that tells a clear story Whether it's a single visual, a complex diagram, or a full report, the goal is the same: structure the information so your audience can understand it, remember what matters, and act on it. Have a complex idea or dataset? Send it over - I’ll suggest a few ways it could be explained visually, with no commitment.

I’ve been writing code long enough to remember when BASIC felt like magic and when a “debugger” was mostly your own frustration. Across four decades, tech has changed faster than hairstyles, but I’ve happily kept both up to date. My coding journey, decade by decade: - 1980s: BASIC (my first love ❤️) and a bit of C - when computers were loud, slow, and beautiful - 1990s: Pascal, Cobol, C++ - the era of serious programming and questionable UI design - 2000s: PHP + MySQL - building the early web one spaghetti script at a time - 2010s: Java and JavaScript - enterprise on one side, wild west on the other - 2020s: Node.js, React, Solidity, Python — AI, blockchain, automations, and everything in between Along the way, I realized I don’t just like building software, I like building teams, systems, and processes that actually work. So I spent the last years mixing: - Project & Product Management across IT and SaaS - International Development projects (where "deadline flexibility" is a lifestyle) - Banking & fintech (where deadlines stop being flexible) - Academia, mentoring, research and development And yes… the real mining industry - not crypto mining, actual mining with rocks, helmets, and very serious engineers... Today I’m a hybrid: 🔧 Engineer by instinct 📊 Product/Project Lead by experience 🌍 International collaborator by habit 🤖 Automation & AI enthusiast by passion If it involves solving problems, building something new, or turning chaos into a process - I’m probably interested.

Note: I was a Top Rated Plus freelancer for years, but I unfortunately encountered clients who undervalued expert-level work. Since 2023, any hourly rate below $35 shown on my “In Progress” or “Completed” Upwork contracts reflects a trial or training rate. When I later requested an adjustment to match my actual expertise, some clients left low reviews or ended the collaboration. I was recently an Operations Manager and Scheduling Department Manager at Therapy Tree, a US-based therapy services provider. I’m a Process Engineer with verified experience as a Customer Service Training Manager at a call center, backed by over 15 years of experience working with US-based clients. Having served as an Operations Manager, Business Manager, Customer Service Training Department Manager, Scheduling Department Manager, and Chief of Staff, I deeply understand how to support a business from both the people side and the process side. I am also an Upwork-certified Customer Service Specialist with formal training in employee development, business management, and risk management. I specialize in operating behind the scenes to keep processes running seamlessly, projects moving forward, and communities engaged, thriving in autonomous roles where clear written communication, proactive follow-through, and reliable reporting drive real growth. 🚀 RECENT HIGLIGHTS AND IMPACT Operations Manager and Scheduling Department Manager | Therapy Tree: Built operational frameworks from the ground up. Standardized QA frameworks, call-log auditing, and SOPs for scheduling adherence and root-cause analysis (RCA). Partnered with Data Analytics team to automate data pipelines and eliminate manual data entry errors. Process Engineer and Knowledge Base Admin| X-Team: Spent 3+ years reporting directly to the COO for a fully remote software engineering platform. Authored, audited, and maintained 20+ cross-functional SOPs across HR, CS, Sourcing, Sales, Finance, and Engineering. Sutherland (Customer Service Training Manager | Norton LifeLock: Led on-site and remote technical trainers. Developed end-to-end CS/technical training materials, user manuals, PPTs, eLearning modules, Continuous Improvement Plans (CIP), and Training Needs Analysis (TNA). 🛠️ CORE COMPETENCIES Operations and Process Engineering: SOP Creation, Process Mapping, Workflow Automation, Root-Cause Analysis (RCA), Continuous Improvement Plans (CIP). Technical Writing and Documentation: Knowledge Base Administration, User Guides, Training Manuals, Onboarding Guides, Escalation Frameworks. Toolchain Familiarity: Notion, Confluence, Salesforce, Front, ATS Systems, Google Workspace, Jira/SOP documentation tools. Whether you need to organize your internal company knowledge, standardize multi-department workflows, or build plug-and-play SOPs for your team, I deliver clear, precise, and actionable documentation that gets results. Let’s connect and optimize your operations!

Marketing teams don't fail because of bad ideas. They fail because no one is managing the machine behind them. I help marketing agencies and content teams deliver campaigns, manage YouTube channels, and build content operations that run without chaos. I'm Victoria, a PMP-certified Marketing Operations Manager. I have 8+years of experience in Marketing Operations, Content Operations and Marketing Campaign Management with an MBA in Marketing. If you're running a content team, a YouTube channel, or a marketing agency managing multiple campaigns — I run the operations side so you can focus on the work. What I deliver: ✅ Campaign & Content Project Management — end-to-end delivery across multi-channel campaigns, content calendars, and creative workflows. I've managed campaigns across telecoms, NGOs, FMCG, and international development. ✅ YouTube Channel Management & Growth — content strategy, production coordination, scheduling, analytics tracking, and creator team management. I manage my own YouTube channel (My Business Story) with 9,600+ subscribers and have managed full-cycle video production for client brands. ✅ Content Operations & Calendar Management — building and running the systems behind your content: editorial calendars, approval workflows, cross-team coordination, and performance reporting. ✅ Social Media & Community Management — content scheduling, community engagement, audience growth, and performance reporting across Instagram, LinkedIn, Facebook, and TikTok. Delivered +531% reach growth for a fashion brand. ✅ Website Content Management & On-Page SEO — content audits, keyword mapping, on-page optimization, and CMS management. I bridge the gap between SEO strategy and content delivery. ✅ Marketing Workflow Automation — I build the backend systems that run your content operation on autopilot using ClickUp, HubSpot, Zapier, Make (Integromat), Airtable, and GoHighLevel. Brands I've delivered for: Metatron Concepts, Influ3nce Media, MTN Ghana · Vodafone · UNICEF · Unilever · Tullow Oil · USAID · FHI 360 · Plan International · Breakthrough Action Tools: ClickUp · Asana · Monday · Notion · Airtable · HubSpot · Zapier · Make · GoHighLevel Google Analytics · Google Search Console · YouTube Studio · Meta Business Suite · Canva · WordPress. Metricool. Strety. Figma Results from my portfolio: → Grew and managed YouTube channel to 9,900+ subscribers with consistent content operations → Delivered +531% reach growth for a fashion brand through structured content management → Built end-to-end Marketing Operations & Automation Systems in ClickUp and Airtable → Managed full-cycle corporate video and YouTube production from brief to publish → Delivered campaigns for global brands across 3 continents on time and within scope Who I work with: ✅ Marketing agencies managing multiple client content accounts ✅ YouTubers and content creators who need a PM to run their production pipeline ✅ Startups and brands scaling their content and social media operations ✅ NGOs and international organizations running multi-channel communications. Send me a message or invite me to your job and I’ll help you streamline your marketing operations and deliver with confidence.