Hire the Best Process Improvement Specialists
in the United Kingdom

I am a native English speaker with over 15 years experience working within the UK Financial sector. Working for both American Express and Barclays Bank I have a wealth of knowledge and skills from basic data entry to fraud prevention and complex project work implementing new systems, products and processes internationally and domestically. I also have significant experience in the production and presentation of documents, project plans and reports to major shareholders across departments and locations.

Hi! I'm Anete Barisa, your dedicated partner in driving operational excellence and elevating your business to new heights. As an accomplished Project Manager and CRM Implementation Specialist, I focus on enhancing company operations through cloud-based tools like Monday.com. My Services: 📌 Monday.com Certified Implementation Consultant: As your go-to Monday.com expert, I craft tailored solutions that align with your unique business needs. Whether it's creating dynamic boards, integrating third-party apps, or optimising data visualisation, I guide you in unlocking the full potential of this remarkable platform. 📌 Project Management: With years of experience leading projects, I seamlessly integrate into your company to set up and manage initiatives through to completion. Leveraging cloud-based systems, I ensure projects are delivered efficiently, on time, and aligned with your strategic goals. 📌CRM Mastery & Automation: As a Process Improvement Specialist, I support your sales team in setting up and optimising CRM platforms such as Monday.com, ClickUp, HubSpot, and Zoho. From customised templates to automations, I ensure your CRM becomes a strategic asset. 📌 Business Process Transformation: With or without cloud-based systems, I support your company's processes with a deep-dive discovery programme. This includes documenting As-Is process flows, leading cross-departmental workshops to drive improvements, and crafting Standardised Operational Procedures (SOPs) that fuel efficiency, agility, and innovation. Additional Skills: - Workshop Facilitation: Transform learning into action with tailor-made workshops that empower your teams. I lead engaging sessions designed to ignite growth and innovation. - SOP Creation: Crafting SOPs isn't just a task; it's an art. I specialise in creating clear and actionable Standardised Operational Procedures that streamline operations and ensure consistency. Expertise Snapshot: ✓ 2+ Years as a Freelance Project Manager & Business Consultant ✓ Designed complex custom project management & CRM solutions within Monday.com ✓ Championed Continuous Improvement Initiatives within Startups ✓ Led Teams through new process changes ✓ 3 Years in Operations Management ✓ 6 Years in Customer Service Excellence ✓ Certified Lean Belt & Kaizen Practitioner ✓ Process Analysis & Change Management Guru Based in Europe after living and working in the UK, I bring a global perspective to your business. Fluent in English and Latvian, I seamlessly bridge cultures and drive impactful change. Whether it's refining processes, amplifying CRM potential, or leading cross-departmental workshops, I'm passionate about transforming challenges into triumphs. Let's collaborate to create an efficient, growth-centric, and rewarding journey for your business!

I help busy leaders turn disorganisation into organisation, cost into profit, uncertainty into clarity by designing and managing scalable operations. As Operations Manager I will fix what is broken, improve what needs to improve, act as your strategic partner. + BUSINESS ADMINISTRATION & OPERATIONS MANAGEMENT: I confidently handle the day-to-day administrative tasks, team coordination, project management and change management to free up your overstretched time. + INFORMATION SYSTEMS ADMINISTRATION: Many years’ experience are backed up by a master’s in information systems management. I will ensure your systems are strategically aligned to business goals. I will ensure data is accurate and GDPR compliant. You will have usable systems, secure data, and operationally efficiency. + PROCESS OPTIMISATION: My training and experience cover: o Analytics, efficiency, productivity, benchmarking, best practice, gap analysis o Process Mapping | Value Stream Mapping | Hierarchical SOPs | Lean Six Sigma o Process Data Mining (descriptive analysis – what’s happening) o Simulation (predictive analysis - what happens when changes are introduced) Clear ownership and responsibility; process optimised and maintained, minimising waste, rework and bottlenecks; streamlined, creating repeatable and efficient systems. + ENTERPRISE KNOWLEDGE MANAGEMENT: Experienced and qualified I capture tacit knowledge (the secret sauce) and create accessible, searchable process and knowledge documents stored in knowledge bases (taxonomies, tagging, metadata), averting organizational memory loss, sharing expertise, and ensuring seamless onboarding.

Biola is an expert- vetted (top 1% freelancer on Upwork) Management Consultant specialising in digital transformation projects with about a decade of experience. She has deep expertise in business analysis, strategy, business process optimisation, data analysis and visualization. She has worked with top global organisations across several industries including; financial services, healthcare, pharmaceutical, and FMCG. Biola prioritises her customer's satisfaction and ensures all work is done to the highest quality and standards. She has worked with several Fortune 500 companies and SMES and has undertaken several business analysis and process optimisation roles. Biola has excellent excel and data analytics skills and strong attention to detail. Biola has a Masters Degree in Supply Chain and Logistics Management from the University of Warwick achieved with distinction. Services offered include: ✳Business Analysis and Strategy✳ - Organisational design - Business process mining, modelling & engineering - Requirement gathering & analysis - Research ✳Management Consulting ✳ - Specialising in business operations, procurement, and IT consultation - Business change, project management, strategy - Deliverables such as reports, policies ✳Project Management ✳ - Agile & Waterfall Project Management - Risk and Issue Management - Reporting and Escalation ✳Data Science and Analytics ✳ - Data analysis and testing - Data design and visualisation - Data extraction / ETL - Data mining and Management Biola has worked across industries, sectors and client types from fortune 500 companies to SMEs and starts- ups and public sector. She is able to leverage the skills across industries and tailor and transfer the learnings to other industries and sectors. ⚜ Testimonials from clients ⚜ Jo Mcdowall at ISS - "Biola joined ISS to work on an exciting procurement transformation project and quickly proved herself invaluable to the team. Never afraid to share constructive thoughts and opinions, Biola’s independent yet collaborative approach is much valued in this role. Her continuous improvement philosophy means she is always curious and determined to improve process, which makes her a great asset when a team is moving quick - she adapts well, is very autonomous and highly trustworthy. Biola has delivered in the area of supplier engagement, supplier training, platform problem solving and internal stakeholder management and I cannot recommend her highly enough. She’s really been thrown in at the deep end in this transformation project, and has continued to impress"

🏆 𝗧𝗔𝗟𝗘𝗡𝗧𝗘𝗗 𝗗𝗔𝗧𝗔 & 𝗣𝗢𝗪𝗘𝗥 𝗕𝗜 𝗦𝗣𝗘𝗖𝗜𝗔𝗟𝗜𝗦𝗧 🏆 | Power BI • API Integrations • SQL • Automation • Python • Data Engineering | Turning Complex Data into Clear Business Insights Hi, I’m Marcus, a data analyst and BI specialist with strong expertise in Power BI, data architecture, and API integrations. I help businesses transform raw, disconnected data into automated, scalable reporting solutions that drive smarter decisions. Many organisations struggle with fragmented systems and manual reporting. I specialise in connecting your data sources (including APIs, databases, and spreadsheets), building robust data models, and delivering intuitive dashboards that make insights easy to understand and act upon. Your data already contains answers, I help you unlock them. [𝗗𝗔𝗧𝗔 𝗩𝗜𝗦𝗨𝗔𝗟𝗜𝗦𝗔𝗧𝗜𝗢𝗡 & 𝗕𝗜] ✅ Power BI dashboards (end-to-end development) ✅ Data modelling (star schema, performance optimisation) ✅ DAX calculations & advanced measures ✅ Interactive executive dashboards & KPI reporting ✅ Storytelling with data & UX-focused design [𝗔𝗣𝗜 & 𝗗𝗔𝗧𝗔 𝗜𝗡𝗧𝗘𝗚𝗥𝗔𝗧𝗜𝗢𝗡𝗦] ✅ REST API integrations into Power BI, Python, and databases ✅ Automated data pipelines & scheduled refresh processes ✅ Extracting data from SaaS platforms (CRM, finance, marketing tools, etc.) ✅ ETL development using Python, SQL, and Power Query ✅ Data consolidation from multiple systems into a single source of truth [𝗗𝗔𝗧𝗔 𝗘𝗡𝗚𝗜𝗡𝗘𝗘𝗥𝗜𝗡𝗚 & 𝗔𝗨𝗧𝗢𝗠𝗔𝗧𝗜𝗢𝗡] ✅ SQL (Microsoft SQL Server & cloud platforms) ✅ Python automation & scripting ✅ Power Query (M) transformations ✅ Report automation & workflow optimisation ✅ Performance tuning & scalable architecture [𝗦𝗘𝗖𝗨𝗥𝗜𝗧𝗬 & 𝗚𝗢𝗩𝗘𝗥𝗡𝗔𝗡𝗖𝗘] ✅ Row-Level Security (RLS) implementation ✅ Secure login & access control models ✅ Data access monitoring dashboards 📂 Past Projects: ►►► marcus07957 github io ◄◄◄ 𝗛𝗢𝗪 𝗜 𝗪𝗢𝗥𝗞 ✔ Understand your business goals first ✔ Design the right architecture and data flow ✔ Build scalable, automated solutions ✔ Communicate clearly throughout the project ✔ Deliver documented, production-ready systems My focus is not just building dashboards — it’s delivering robust, secure, and maintainable data solutions that continue providing value long after the project ends. 𝗪𝗛𝗬 𝗖𝗟𝗜𝗘𝗡𝗧𝗦 𝗛𝗜𝗥𝗘 𝗠𝗘 ✅ Unlimited revisions ✅ Fast turnaround ✅ Clear communication ✅ Video walkthroughs & documentation ✅ Long-term reliability ✅ Client satisfaction first [𝗧𝗘𝗦𝗧𝗜𝗠𝗢𝗡𝗜𝗔𝗟𝗦] ⭐⭐⭐⭐⭐ "Marcus was hired to help absorb some additional, time critical work that was requested of my team. Marcus showed a lot of due diligence in understand the requirements of the project, regarding soft skills, he listened, took notes when necessary and was confident to question and challenge some aspects of the project. Marcus was able to deliver weekly updates in an agile way, by showing what areas he had worked on and took feedback to make changes to the end product. This was delivered with in a professional matter and he was able to go above and beyond what was expected of him. I cant recommend Marcus highly enough and as iterated before, his eye for detail and providing options helped deliver our project in a timely manner. I am very happy with the outcome and would hire Marcus again." ⭐⭐⭐⭐⭐ "I had the pleasure of working alongside Marcus, and I can confidently say he's an exceptional data analyst. His ability to quickly grasp new concepts and adapt them to the business needs very quickly made him a real asset to my team. Marcus's proactive nature is evident in his approach to every task, he anticipates needs and then takes the initiative. His passion for data analytics is contagious, driving not only his work but also inspiring those around him. Combine this with his personable nature, and you have a colleague who not only delivers excellent results but also fosters a collaborative and enjoyable work atmosphere. I highly recommend Marcus for any data-focused role." If you’re looking for someone who can connect your systems, automate your reporting, and deliver powerful insights through Power BI, I’d love to help. Let’s discuss your project. With respect, Marcus S.

Operational Excellence for Scaling Teams | Fractional COO & Chief of Staff I help remote-first founders and growing businesses move from operational chaos to scalable systems. As a certified Lean Six Sigma Green Belt, I don’t just "organize"—I optimize. Whether you need a high-level Fractional COO to lead your strategy or a specialist to build out your SOP library from scratch, I bring the "calm in the storm" to your internal operations. How I can support your business: Fractional COO / Chief of Staff: Acting as a strategic partner to the CEO, managing cross-functional teams, and aligning day-to-day execution with long-term vision. SOP & Process Architecture: Translating informal workflows into clear, repeatable systems that allow you to hire and scale without friction. Lean Optimization: Applying Six Sigma methodologies to identify bottlenecks in your manufacturing, hospitality, or service-based operations. Team Coordination: Improving handovers, communication protocols, and workload management for global, remote teams. My background spans manufacturing, hospitality, and print operations, giving me a unique ability to design systems that are both technically precise and human-centric. Based in Costa Rica (GMT-6), I provide reliable, native-English remote support to clients worldwide. Let’s build the structure your business needs to grow.