Hire the Best Process Improvement Specialists
in the United Kingdom

I am a native English speaker with over 15 years experience working within the UK Financial sector. Working for both American Express and Barclays Bank I have a wealth of knowledge and skills from basic data entry to fraud prevention and complex project work implementing new systems, products and processes internationally and domestically. I also have significant experience in the production and presentation of documents, project plans and reports to major shareholders across departments and locations.

I help UK and international SMEs find the money leaking out of their operations — and I quantify it in pounds, not vague recommendations. The average small business loses tens of thousands a year to operational waste it can't see: quotes that never get followed up, staff hours that don't get used, supplier invoices nobody questioned, processes that quietly break and cost money every week. It rarely shows on the P&L. My job is to find it, measure it, and hand you a clear plan for fixing it. I've spent nearly twenty years finding and fixing operational waste across defence, automotive, manufacturing, Logistics, education and the nuclear sector — I've held senior positions at major manufacturing companies and have been a freelance management consultant for several years. The structured methods that save large enterprises millions rarely reach smaller businesses. Through my consultancy, Flow Efficiency, closing that gap is exactly what I do. I am essentially bringing the same logic to SMEs for their benefit, at a reduced cost. My work is built on proven operational frameworks — LEAN, Six Sigma, McKinsey-style consulting practices and structured problem solving, Theory of Constraints and Value Stream Mapping — adapted for the reality of an SME, where the theory has always been sound but the delivery has been inaccessible due to cost and complexity. I can cover virtually every type of SME business. What I deliver: • Operational efficiency diagnostics — a structured review of your operation with every finding quantified • One-week Sprint Audits — Assumes you have identified the issue first, I then provide a focused deep dive into the specific problem area, analyse it and help you fix it • Standard Operating Procedures (SOPs) written in plain English your team can follow from day one • Process redesign and mapping — broken/missing processes rebuilt end to end • Value Stream Mapping — current-state and future-state maps with a sequenced improvement plan. This is where I find the waste in your processes and help you cut costs and efficiency losses • KPI dashboards — the 8–12 numbers an owner should watch every week • Sales process redesign, credit control systems, supplier and cost audits, and time-in-motion studies Every engagement produces a tangible deliverable — a rebuilt process, a documented system, a quantified findings report — not a slide deck of opinions. You receive something you can use and I help you implement it If you already know the area you want fixed, look at my project listings below — each is scoped, fixed-price and delivered in a defined timeframe. If you're not sure where the waste is, message me and we'll hop on a quick no-obligations call to find out where you need support. I'm a plain-talking, data-driven, logical guy who tells it like it is and uses data to outline my findings and recommendations. I aim to give you one thing - Just a clear answer: here's where you're losing money, here's how much, and here's what to do about it. Simple. I look forward to working with you! Carl

Biola is an expert- vetted (top 1% freelancer on Upwork) Management Consultant specialising in digital transformation projects with about a decade of experience. She has deep expertise in business analysis, strategy, business process optimisation, data analysis and visualization. She has worked with top global organisations across several industries including; financial services, healthcare, pharmaceutical, and FMCG. Biola prioritises her customer's satisfaction and ensures all work is done to the highest quality and standards. She has worked with several Fortune 500 companies and SMES and has undertaken several business analysis and process optimisation roles. Biola has excellent excel and data analytics skills and strong attention to detail. Biola has a Masters Degree in Supply Chain and Logistics Management from the University of Warwick achieved with distinction. Services offered include: ✳Business Analysis and Strategy✳ - Organisational design - Business process mining, modelling & engineering - Requirement gathering & analysis - Research ✳Management Consulting ✳ - Specialising in business operations, procurement, and IT consultation - Business change, project management, strategy - Deliverables such as reports, policies ✳Project Management ✳ - Agile & Waterfall Project Management - Risk and Issue Management - Reporting and Escalation ✳Data Science and Analytics ✳ - Data analysis and testing - Data design and visualisation - Data extraction / ETL - Data mining and Management Biola has worked across industries, sectors and client types from fortune 500 companies to SMEs and starts- ups and public sector. She is able to leverage the skills across industries and tailor and transfer the learnings to other industries and sectors. ⚜ Testimonials from clients ⚜ Jo Mcdowall at ISS - "Biola joined ISS to work on an exciting procurement transformation project and quickly proved herself invaluable to the team. Never afraid to share constructive thoughts and opinions, Biola’s independent yet collaborative approach is much valued in this role. Her continuous improvement philosophy means she is always curious and determined to improve process, which makes her a great asset when a team is moving quick - she adapts well, is very autonomous and highly trustworthy. Biola has delivered in the area of supplier engagement, supplier training, platform problem solving and internal stakeholder management and I cannot recommend her highly enough. She’s really been thrown in at the deep end in this transformation project, and has continued to impress"

🏆 𝗧𝗔𝗟𝗘𝗡𝗧𝗘𝗗 𝗗𝗔𝗧𝗔 & 𝗣𝗢𝗪𝗘𝗥 𝗕𝗜 𝗦𝗣𝗘𝗖𝗜𝗔𝗟𝗜𝗦𝗧 🏆 | Power BI • API Integrations • SQL • Automation • Python • Data Engineering | Turning Complex Data into Clear Business Insights Hi, I’m Marcus, a data analyst and BI specialist with strong expertise in Power BI, data architecture, and API integrations. I help businesses transform raw, disconnected data into automated, scalable reporting solutions that drive smarter decisions. Many organisations struggle with fragmented systems and manual reporting. I specialise in connecting your data sources (including APIs, databases, and spreadsheets), building robust data models, and delivering intuitive dashboards that make insights easy to understand and act upon. Your data already contains answers, I help you unlock them. [𝗗𝗔𝗧𝗔 𝗩𝗜𝗦𝗨𝗔𝗟𝗜𝗦𝗔𝗧𝗜𝗢𝗡 & 𝗕𝗜] ✅ Power BI dashboards (end-to-end development) ✅ Data modelling (star schema, performance optimisation) ✅ DAX calculations & advanced measures ✅ Interactive executive dashboards & KPI reporting ✅ Storytelling with data & UX-focused design [𝗔𝗣𝗜 & 𝗗𝗔𝗧𝗔 𝗜𝗡𝗧𝗘𝗚𝗥𝗔𝗧𝗜𝗢𝗡𝗦] ✅ REST API integrations into Power BI, Python, and databases ✅ Automated data pipelines & scheduled refresh processes ✅ Extracting data from SaaS platforms (CRM, finance, marketing tools, etc.) ✅ ETL development using Python, SQL, and Power Query ✅ Data consolidation from multiple systems into a single source of truth [𝗗𝗔𝗧𝗔 𝗘𝗡𝗚𝗜𝗡𝗘𝗘𝗥𝗜𝗡𝗚 & 𝗔𝗨𝗧𝗢𝗠𝗔𝗧𝗜𝗢𝗡] ✅ SQL (Microsoft SQL Server & cloud platforms) ✅ Python automation & scripting ✅ Power Query (M) transformations ✅ Report automation & workflow optimisation ✅ Performance tuning & scalable architecture [𝗦𝗘𝗖𝗨𝗥𝗜𝗧𝗬 & 𝗚𝗢𝗩𝗘𝗥𝗡𝗔𝗡𝗖𝗘] ✅ Row-Level Security (RLS) implementation ✅ Secure login & access control models ✅ Data access monitoring dashboards 📂 Past Projects: ►►► marcus07957 github io ◄◄◄ 𝗛𝗢𝗪 𝗜 𝗪𝗢𝗥𝗞 ✔ Understand your business goals first ✔ Design the right architecture and data flow ✔ Build scalable, automated solutions ✔ Communicate clearly throughout the project ✔ Deliver documented, production-ready systems My focus is not just building dashboards — it’s delivering robust, secure, and maintainable data solutions that continue providing value long after the project ends. 𝗪𝗛𝗬 𝗖𝗟𝗜𝗘𝗡𝗧𝗦 𝗛𝗜𝗥𝗘 𝗠𝗘 ✅ Unlimited revisions ✅ Fast turnaround ✅ Clear communication ✅ Video walkthroughs & documentation ✅ Long-term reliability ✅ Client satisfaction first [𝗧𝗘𝗦𝗧𝗜𝗠𝗢𝗡𝗜𝗔𝗟𝗦] ⭐⭐⭐⭐⭐ "Marcus was hired to help absorb some additional, time critical work that was requested of my team. Marcus showed a lot of due diligence in understand the requirements of the project, regarding soft skills, he listened, took notes when necessary and was confident to question and challenge some aspects of the project. Marcus was able to deliver weekly updates in an agile way, by showing what areas he had worked on and took feedback to make changes to the end product. This was delivered with in a professional matter and he was able to go above and beyond what was expected of him. I cant recommend Marcus highly enough and as iterated before, his eye for detail and providing options helped deliver our project in a timely manner. I am very happy with the outcome and would hire Marcus again." ⭐⭐⭐⭐⭐ "I had the pleasure of working alongside Marcus, and I can confidently say he's an exceptional data analyst. His ability to quickly grasp new concepts and adapt them to the business needs very quickly made him a real asset to my team. Marcus's proactive nature is evident in his approach to every task, he anticipates needs and then takes the initiative. His passion for data analytics is contagious, driving not only his work but also inspiring those around him. Combine this with his personable nature, and you have a colleague who not only delivers excellent results but also fosters a collaborative and enjoyable work atmosphere. I highly recommend Marcus for any data-focused role." If you’re looking for someone who can connect your systems, automate your reporting, and deliver powerful insights through Power BI, I’d love to help. Let’s discuss your project. With respect, Marcus S.

I’m a results-driven Project and Operations Manager (MBA) with over 7 years of experience leading teams, streamlining processes, and delivering measurable results across healthcare, logistics, and events. Having worked with global organisations including Amazon UK and the NHS, I specialise in project coordination, process improvement, workforce planning, and client communication. I’ve successfully managed teams of 300+ members, improved productivity by 20%, and ensured seamless operations across multiple sites. My expertise includes: Project and Operations Management Process Optimisation and Workflow Setup Team Leadership and Cross-functional Coordination Data Analysis, Scheduling, and Reporting Stakeholder and Client Communication Microsoft Office, Excel, and Project Management Tools I hold a Global MBA from Sheffield Hallam University (UK) and an MBA in Finance and International Marketing from Gujarat Technological University (India). I’ve also been recognised with multiple awards for Leadership, Equality, Diversity, and Inclusion. Whether you need support managing a project, coordinating teams, or setting up operational systems, I bring structure, clarity, and accountability to every task. Let’s connect if you’re looking for a dependable, proactive, and professional project manager who delivers on time — every time.

Operational Excellence for Scaling Teams | Fractional COO & Chief of Staff I help remote-first founders and growing businesses move from operational chaos to scalable systems. As a certified Lean Six Sigma Green Belt, I don’t just "organize"—I optimize. Whether you need a high-level Fractional COO to lead your strategy or a specialist to build out your SOP library from scratch, I bring the "calm in the storm" to your internal operations. How I can support your business: Fractional COO / Chief of Staff: Acting as a strategic partner to the CEO, managing cross-functional teams, and aligning day-to-day execution with long-term vision. SOP & Process Architecture: Translating informal workflows into clear, repeatable systems that allow you to hire and scale without friction. Lean Optimization: Applying Six Sigma methodologies to identify bottlenecks in your manufacturing, hospitality, or service-based operations. Team Coordination: Improving handovers, communication protocols, and workload management for global, remote teams. My background spans manufacturing, hospitality, and print operations, giving me a unique ability to design systems that are both technically precise and human-centric. Based in Costa Rica (GMT-6), I provide reliable, native-English remote support to clients worldwide. Let’s build the structure your business needs to grow.