Hire the Best Six Sigma Specialists
in the United Kingdom

Summary: A seasoned and result-focused professional holding 5 years of experience in Business Excellence, Process Improvement, Operations, and Quality Assurance. Possess a strong grip on Lean Six Sigma concepts, having an ability to drill down data from the highest to the lowest level of granularity. Demonstrate strategic thinking by identifying process improvement opportunities - experienced in rolling out measures aimed to resolve them. Achieved Master's in Management for Business Excellence from University of Warwick while focusing on excelling skills in Creating Business Excellence, Process & Product Improvement using Six Sigma, Supply Chain Management, Robust Decision Making, Leadership, and Organisation, People & Performance Management. Currently working as a Business Improvement Analyst at Jaguar Land Rover.

Operational Excellence for Scaling Teams | Fractional COO & Chief of Staff I help remote-first founders and growing businesses move from operational chaos to scalable systems. As a certified Lean Six Sigma Green Belt, I don’t just "organize"—I optimize. Whether you need a high-level Fractional COO to lead your strategy or a specialist to build out your SOP library from scratch, I bring the "calm in the storm" to your internal operations. How I can support your business: Fractional COO / Chief of Staff: Acting as a strategic partner to the CEO, managing cross-functional teams, and aligning day-to-day execution with long-term vision. SOP & Process Architecture: Translating informal workflows into clear, repeatable systems that allow you to hire and scale without friction. Lean Optimization: Applying Six Sigma methodologies to identify bottlenecks in your manufacturing, hospitality, or service-based operations. Team Coordination: Improving handovers, communication protocols, and workload management for global, remote teams. My background spans manufacturing, hospitality, and print operations, giving me a unique ability to design systems that are both technically precise and human-centric. Based in Costa Rica (GMT-6), I provide reliable, native-English remote support to clients worldwide. Let’s build the structure your business needs to grow.

I’m a Marketing Operations and Process Optimisation Consultant who helps teams cut the noise, fix broken workflows, and get systems actually working together. After a decade managing software and marketing projects, I’ve shifted my focus to what I do best — building structure out of chaos. That means auditing processes, spotting inefficiencies, and automating the repetitive stuff so people can get back to doing the work that matters. Whether it’s tightening up your CRM flows, cleaning your reporting, or smoothing how projects move from idea to delivery, I build systems that make growth sustainable — not stressful. What I work on: ✔ Workflow audits & process mapping (Ops, Marketing, Finance) ✔ CRM and automation builds (HubSpot, Marketo, Airtable, Sheets) ✔ KPI dashboards & data tracking (GA4, Excel, Looker Studio) ✔ SOPs and internal process documentation ✔ Cross-functional project management & stakeholder comms I blend Lean Six Sigma methodology with Agile delivery, meaning everything I design is measurable, scalable, and built for real-world use — not theory. 💡 UK-based | Time-zone flexible | Certified in Marketo, HubSpot, Lean Six Sigma, and Agile Delivery 📬 Drop me a message — I’ll help you streamline, automate, and get your operations back under control.

I help UK and international SMEs find the money leaking out of their operations — and I quantify it in pounds, not vague recommendations. The average small business loses tens of thousands a year to operational waste it can't see: quotes that never get followed up, staff hours that don't get used, supplier invoices nobody questioned, processes that quietly break and cost money every week. It rarely shows on the P&L. My job is to find it, measure it, and hand you a clear plan for fixing it. I've spent nearly twenty years finding and fixing operational waste across defence, automotive, manufacturing, Logistics, education and the nuclear sector — I've held senior positions at major manufacturing companies and have been a freelance management consultant for several years. The structured methods that save large enterprises millions rarely reach smaller businesses. Through my consultancy, Flow Efficiency, closing that gap is exactly what I do. I am essentially bringing the same logic to SMEs for their benefit, at a reduced cost. My work is built on proven operational frameworks — LEAN, Six Sigma, McKinsey-style consulting practices and structured problem solving, Theory of Constraints and Value Stream Mapping — adapted for the reality of an SME, where the theory has always been sound but the delivery has been inaccessible due to cost and complexity. I can cover virtually every type of SME business. What I deliver: • Operational efficiency diagnostics — a structured review of your operation with every finding quantified • One-week Sprint Audits — Assumes you have identified the issue first, I then provide a focused deep dive into the specific problem area, analyse it and help you fix it • Standard Operating Procedures (SOPs) written in plain English your team can follow from day one • Process redesign and mapping — broken/missing processes rebuilt end to end • Value Stream Mapping — current-state and future-state maps with a sequenced improvement plan. This is where I find the waste in your processes and help you cut costs and efficiency losses • KPI dashboards — the 8–12 numbers an owner should watch every week • Sales process redesign, credit control systems, supplier and cost audits, and time-in-motion studies Every engagement produces a tangible deliverable — a rebuilt process, a documented system, a quantified findings report — not a slide deck of opinions. You receive something you can use and I help you implement it If you already know the area you want fixed, look at my project listings below — each is scoped, fixed-price and delivered in a defined timeframe. If you're not sure where the waste is, message me and we'll hop on a quick no-obligations call to find out where you need support. I'm a plain-talking, data-driven, logical guy who tells it like it is and uses data to outline my findings and recommendations. I aim to give you one thing - Just a clear answer: here's where you're losing money, here's how much, and here's what to do about it. Simple. I look forward to working with you! Carl

Biola is an expert- vetted (top 1% freelancer on Upwork) Management Consultant specialising in digital transformation projects with about a decade of experience. She has deep expertise in business analysis, strategy, business process optimisation, data analysis and visualization. She has worked with top global organisations across several industries including; financial services, healthcare, pharmaceutical, and FMCG. Biola prioritises her customer's satisfaction and ensures all work is done to the highest quality and standards. She has worked with several Fortune 500 companies and SMES and has undertaken several business analysis and process optimisation roles. Biola has excellent excel and data analytics skills and strong attention to detail. Biola has a Masters Degree in Supply Chain and Logistics Management from the University of Warwick achieved with distinction. Services offered include: ✳Business Analysis and Strategy✳ - Organisational design - Business process mining, modelling & engineering - Requirement gathering & analysis - Research ✳Management Consulting ✳ - Specialising in business operations, procurement, and IT consultation - Business change, project management, strategy - Deliverables such as reports, policies ✳Project Management ✳ - Agile & Waterfall Project Management - Risk and Issue Management - Reporting and Escalation ✳Data Science and Analytics ✳ - Data analysis and testing - Data design and visualisation - Data extraction / ETL - Data mining and Management Biola has worked across industries, sectors and client types from fortune 500 companies to SMEs and starts- ups and public sector. She is able to leverage the skills across industries and tailor and transfer the learnings to other industries and sectors. ⚜ Testimonials from clients ⚜ Jo Mcdowall at ISS - "Biola joined ISS to work on an exciting procurement transformation project and quickly proved herself invaluable to the team. Never afraid to share constructive thoughts and opinions, Biola’s independent yet collaborative approach is much valued in this role. Her continuous improvement philosophy means she is always curious and determined to improve process, which makes her a great asset when a team is moving quick - she adapts well, is very autonomous and highly trustworthy. Biola has delivered in the area of supplier engagement, supplier training, platform problem solving and internal stakeholder management and I cannot recommend her highly enough. She’s really been thrown in at the deep end in this transformation project, and has continued to impress"

I help busy leaders turn disorganisation into organisation, cost into profit, uncertainty into clarity by designing and managing scalable operations. As Operations Manager I will fix what is broken, improve what needs to improve, act as your strategic partner. + BUSINESS ADMINISTRATION & OPERATIONS MANAGEMENT: I confidently handle the day-to-day administrative tasks, team coordination, project management and change management to free up your overstretched time. + INFORMATION SYSTEMS ADMINISTRATION: Many years’ experience are backed up by a master’s in information systems management. I will ensure your systems are strategically aligned to business goals. I will ensure data is accurate and GDPR compliant. You will have usable systems, secure data, and operationally efficiency. + PROCESS OPTIMISATION: My training and experience cover: o Analytics, efficiency, productivity, benchmarking, best practice, gap analysis o Process Mapping | Value Stream Mapping | Hierarchical SOPs | Lean Six Sigma o Process Data Mining (descriptive analysis – what’s happening) o Simulation (predictive analysis - what happens when changes are introduced) Clear ownership and responsibility; process optimised and maintained, minimising waste, rework and bottlenecks; streamlined, creating repeatable and efficient systems. + ENTERPRISE KNOWLEDGE MANAGEMENT: Experienced and qualified I capture tacit knowledge (the secret sauce) and create accessible, searchable process and knowledge documents stored in knowledge bases (taxonomies, tagging, metadata), averting organizational memory loss, sharing expertise, and ensuring seamless onboarding.