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Your team is busy. Results are inconsistent. And you're still the one holding everything together. That's not a people problem. It's a systems problem. I find the exact point where revenue is leaking — pipeline, operations, team accountability — and fix it. Not in a quarter. In weeks. 28 years leading global sales and operations. 6 years embedded in startups doing exactly this. You walk away with a business that executes without you in every decision. Chartered Engineer | Six Sigma Black Belt | PhD Keywords Growth Strategy, Revenue Growth, Sales Pipeline, RevOps, Revenue Operations, Sales Operations, Business Operations, Startup Operations, Scaling Startups, Go-To-Market Strategy, GTM Strategy, Process Optimization, SOPs, KPI Dashboards, Forecasting, CRM Setup, HubSpot, Pipeline Management, Operational Efficiency, Business Strategy, Execution Systems, Startup Consultant, Fractional COO, B2B SaaS, Marketplace Strategy

Biola is an expert- vetted (top 1% freelancer on Upwork) Management Consultant specialising in digital transformation projects with about a decade of experience. She has deep expertise in business analysis, strategy, business process optimisation, data analysis and visualization. She has worked with top global organisations across several industries including; financial services, healthcare, pharmaceutical, and FMCG. Biola prioritises her customer's satisfaction and ensures all work is done to the highest quality and standards. She has worked with several Fortune 500 companies and SMES and has undertaken several business analysis and process optimisation roles. Biola has excellent excel and data analytics skills and strong attention to detail. Biola has a Masters Degree in Supply Chain and Logistics Management from the University of Warwick achieved with distinction. Services offered include: ✳Business Analysis and Strategy✳ - Organisational design - Business process mining, modelling & engineering - Requirement gathering & analysis - Research ✳Management Consulting ✳ - Specialising in business operations, procurement, and IT consultation - Business change, project management, strategy - Deliverables such as reports, policies ✳Project Management ✳ - Agile & Waterfall Project Management - Risk and Issue Management - Reporting and Escalation ✳Data Science and Analytics ✳ - Data analysis and testing - Data design and visualisation - Data extraction / ETL - Data mining and Management Biola has worked across industries, sectors and client types from fortune 500 companies to SMEs and starts- ups and public sector. She is able to leverage the skills across industries and tailor and transfer the learnings to other industries and sectors. ⚜ Testimonials from clients ⚜ Jo Mcdowall at ISS - "Biola joined ISS to work on an exciting procurement transformation project and quickly proved herself invaluable to the team. Never afraid to share constructive thoughts and opinions, Biola’s independent yet collaborative approach is much valued in this role. Her continuous improvement philosophy means she is always curious and determined to improve process, which makes her a great asset when a team is moving quick - she adapts well, is very autonomous and highly trustworthy. Biola has delivered in the area of supplier engagement, supplier training, platform problem solving and internal stakeholder management and I cannot recommend her highly enough. She’s really been thrown in at the deep end in this transformation project, and has continued to impress"

Summary: A seasoned and result-focused professional holding 5 years of experience in Business Excellence, Process Improvement, Operations, and Quality Assurance. Possess a strong grip on Lean Six Sigma concepts, having an ability to drill down data from the highest to the lowest level of granularity. Demonstrate strategic thinking by identifying process improvement opportunities - experienced in rolling out measures aimed to resolve them. Achieved Master's in Management for Business Excellence from University of Warwick while focusing on excelling skills in Creating Business Excellence, Process & Product Improvement using Six Sigma, Supply Chain Management, Robust Decision Making, Leadership, and Organisation, People & Performance Management. Currently working as a Business Improvement Analyst at Jaguar Land Rover.

Operational Excellence for Scaling Teams | Fractional COO & Chief of Staff I help remote-first founders and growing businesses move from operational chaos to scalable systems. As a certified Lean Six Sigma Green Belt, I don’t just "organize"—I optimize. Whether you need a high-level Fractional COO to lead your strategy or a specialist to build out your SOP library from scratch, I bring the "calm in the storm" to your internal operations. How I can support your business: Fractional COO / Chief of Staff: Acting as a strategic partner to the CEO, managing cross-functional teams, and aligning day-to-day execution with long-term vision. SOP & Process Architecture: Translating informal workflows into clear, repeatable systems that allow you to hire and scale without friction. Lean Optimization: Applying Six Sigma methodologies to identify bottlenecks in your manufacturing, hospitality, or service-based operations. Team Coordination: Improving handovers, communication protocols, and workload management for global, remote teams. My background spans manufacturing, hospitality, and print operations, giving me a unique ability to design systems that are both technically precise and human-centric. Based in Costa Rica (GMT-6), I provide reliable, native-English remote support to clients worldwide. Let’s build the structure your business needs to grow.

Operations & Executive Consultant, Business Analyst, Product Manager & Business Management Consultant with 15+ years leading £50k–£100m projects in finance, healthcare, SaaS, retail, public sector. Strategy, GTM, BPMN, SOPs - clarity that ships. I help organisations gain clarity fast - working as an Operations & Executive Consultant, Business Analyst, Product Manager, Project Manager, Business Management & Operations specialist, Business Management Consultant, Management Consultant, and Business Manager. I deliver strategy, GTM structure, and predictable delivery. I blend strategy with hands-on execution: process mapping, process improvement, business systems, SOPs, and delivery frameworks - covering business process design, operational alignment, GTM readiness, and product delivery. As a Leadership Coach and Executive Coach, I help founders and managers strengthen leadership, communication, and process ownership. As an IT Startup Guide, I support enterprises and startups with roadmaps, business plans, GTM strategies, and SOPs that scale. 🎯 What I actually do - Operations & Executive Consulting - operating models, C-level advisory, scale-readiness - Business Analyst, IT Business Analyst & Business Management Consultant work - Product Manager - discovery, roadmap delivery, user stories, stakeholder alignment - Business management, business operations & strategy execution - Process mapping, business process redesign, BPMN diagrams & business systems optimisation - SOP creation, GTM plans, operating models & organisational workflows - Project Manager across Agile & Waterfall - full lifecycle - Leadership development as a Leadership Coach, Executive Coach & Executive Consultant - Digital transformation guidance as an IT Startup Guide - Operations support as a Business Manager, Operations Manager & Operations Consultant - Executive Virtual Assistance for founders and C-level - UX/Service design, roadmap planning, requirement analysis & documentation - Cross-functional team leadership (2–10 people, onshore/offshore) ⚙️ How I deliver - Turn strategy into execution with frameworks, processes & GTM steps - Rebuild business processes end-to-end for predictable delivery - Map requirements into BRDs, HLD/LLD, SOPs, user stories & playbooks - Redesign business systems & operations for cross-team alignment - Drive product delivery as a Product Manager — discovery to launch - Guide teams as a Leadership Coach, Executive Consultant & operational partner - Advise early-stage teams as an IT Startup Guide - Hands-on ownership as a Senior Project Manager, Business Analyst & Operations Consultant 🌍 Industries Tech, finance, healthcare, energy, education, government, retail, eCommerce, SaaS, pharmaceuticals, logistics - £50k pilots to £100m digital programmes across UK, US, EU, Africa & Asia. 🏆 Highlights - 174 global digital launches supporting $3.6bn in revenue - Operational redesigns for global enterprises as a Business Manager, Executive Consultant & Operations Consultant - SOPs, BCDR documentation & compliance frameworks for regulated sectors - Transformation reviews for AstraZeneca, BP & HMCTS - Founders and CTOs supported as IT Startup Guide, Product Manager & strategic operations partner 💡 Why clients choose me I combine multiple senior roles that companies usually hire separately: Executive Consultant, Operations Consultant, Operations Manager, Business Management, Business Manager, Business Analyst, IT Business Analyst, Data Analyst, Product Manager, Project Manager, Online Business Manager, Business Management Consultant, Management Consultant, Content Writer, Executive Assistant, Virtual Assistant, Executive Virtual Assistant, Leadership Coach, Life Coach, Executive Coach, Career Coach, IT Startup Guide - plus a Strategy, GTM, BPMN, SOPs, roadmap delivery, operating models, business process design,requirements, user stories, process improvement, stakeholder management, leadership training & capability building expert across finance, healthcare, SaaS, retail & public sector.

I help busy leaders turn disorganisation into organisation, cost into profit, uncertainty into clarity by designing and managing scalable operations. As Operations Manager I will fix what is broken, improve what needs to improve, act as your strategic partner. + BUSINESS ADMINISTRATION & OPERATIONS MANAGEMENT: I confidently handle the day-to-day administrative tasks, team coordination, project management and change management to free up your overstretched time. + INFORMATION SYSTEMS ADMINISTRATION: Many years’ experience are backed up by a master’s in information systems management. I will ensure your systems are strategically aligned to business goals. I will ensure data is accurate and GDPR compliant. You will have usable systems, secure data, and operationally efficiency. + PROCESS OPTIMISATION: My training and experience cover: o Analytics, efficiency, productivity, benchmarking, best practice, gap analysis o Process Mapping | Value Stream Mapping | Hierarchical SOPs | Lean Six Sigma o Process Data Mining (descriptive analysis – what’s happening) o Simulation (predictive analysis - what happens when changes are introduced) Clear ownership and responsibility; process optimised and maintained, minimising waste, rework and bottlenecks; streamlined, creating repeatable and efficient systems. + ENTERPRISE KNOWLEDGE MANAGEMENT: Experienced and qualified I capture tacit knowledge (the secret sauce) and create accessible, searchable process and knowledge documents stored in knowledge bases (taxonomies, tagging, metadata), averting organizational memory loss, sharing expertise, and ensuring seamless onboarding.