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I help UK and international SMEs find the money leaking out of their operations — and I quantify it in pounds, not vague recommendations. The average small business loses tens of thousands a year to operational waste it can't see: quotes that never get followed up, staff hours that don't get used, supplier invoices nobody questioned, processes that quietly break and cost money every week. It rarely shows on the P&L. My job is to find it, measure it, and hand you a clear plan for fixing it. I've spent nearly twenty years finding and fixing operational waste across defence, automotive, manufacturing, Logistics, education and the nuclear sector — I've held senior positions at major manufacturing companies and have been a freelance management consultant for several years. The structured methods that save large enterprises millions rarely reach smaller businesses. Through my consultancy, Flow Efficiency, closing that gap is exactly what I do. I am essentially bringing the same logic to SMEs for their benefit, at a reduced cost. My work is built on proven operational frameworks — LEAN, Six Sigma, McKinsey-style consulting practices and structured problem solving, Theory of Constraints and Value Stream Mapping — adapted for the reality of an SME, where the theory has always been sound but the delivery has been inaccessible due to cost and complexity. I can cover virtually every type of SME business. What I deliver: • Operational efficiency diagnostics — a structured review of your operation with every finding quantified • One-week Sprint Audits — Assumes you have identified the issue first, I then provide a focused deep dive into the specific problem area, analyse it and help you fix it • Standard Operating Procedures (SOPs) written in plain English your team can follow from day one • Process redesign and mapping — broken/missing processes rebuilt end to end • Value Stream Mapping — current-state and future-state maps with a sequenced improvement plan. This is where I find the waste in your processes and help you cut costs and efficiency losses • KPI dashboards — the 8–12 numbers an owner should watch every week • Sales process redesign, credit control systems, supplier and cost audits, and time-in-motion studies Every engagement produces a tangible deliverable — a rebuilt process, a documented system, a quantified findings report — not a slide deck of opinions. You receive something you can use and I help you implement it If you already know the area you want fixed, look at my project listings below — each is scoped, fixed-price and delivered in a defined timeframe. If you're not sure where the waste is, message me and we'll hop on a quick no-obligations call to find out where you need support. I'm a plain-talking, data-driven, logical guy who tells it like it is and uses data to outline my findings and recommendations. I aim to give you one thing - Just a clear answer: here's where you're losing money, here's how much, and here's what to do about it. Simple. I look forward to working with you! Carl

Summary: A seasoned and result-focused professional holding 5 years of experience in Business Excellence, Process Improvement, Operations, and Quality Assurance. Possess a strong grip on Lean Six Sigma concepts, having an ability to drill down data from the highest to the lowest level of granularity. Demonstrate strategic thinking by identifying process improvement opportunities - experienced in rolling out measures aimed to resolve them. Achieved Master's in Management for Business Excellence from University of Warwick while focusing on excelling skills in Creating Business Excellence, Process & Product Improvement using Six Sigma, Supply Chain Management, Robust Decision Making, Leadership, and Organisation, People & Performance Management. Currently working as a Business Improvement Analyst at Jaguar Land Rover.

I'm a supply chain and operations consultant and a current executive team member with full P&L responsibility. I help retail, logistics, supply chain, and industrial businesses grow, integrate acquisitions, and run more profitably. I hold an M.Eng Industrial Engineering, 10+ years leading operations at a senior level. Most consultants advise from the outside. I sit on the executive team of the business I help run, so I bring strategy that's grounded in what works operationally, in the numbers, and in the boardroom. What I do: • Supply chain & operations: strategy, operations optimization, and process improvement that cuts cost and waste and gear businesses to scale • Business development & growth: building and scaling operational divisions, new service lines, and commercial performance against a P&L • Acquisition & post-merger integration: bringing acquired operations, teams, and systems together so deals actually deliver • ERP implementation: requirements, design, and rollout (including Odoo) that fits how the business really works • Data analytics & dashboards: Power BI, SQL, and Excel turning scattered data into actionable decisions Recent results: • Led an operations turnaround delivering [340% on-time improvement] • Integrated an acquired operation, consolidating systems/teams/sites within 3months • Grew a division's quaterly revenue to it's highest in the companies 37 year history • Rolled out Power BI and ERP reporting across 5 organizations I've worked with every level of business, from operational teams to boards, translating commercial goals into operational execution. If you need a senior operator who's carried the P&L and not just advised on it. Send me a message and let's talk through your project.

Turning Complex Operations into Streamlined Success Stories I help organizations cut costs by 15-30%, reduce waste, and scale efficiently through Lean Six Sigma and process optimization—with 4+ years of proven results in operations management and supply chain optimization. WHAT I DELIVER: * Lean Six Sigma Process Optimization (DMAIC methodology) * Supply Chain and Procurement Management (2.5M+ procurement) * Operations Management and Workflow Automation * Business Process Reengineering (BPR) * Cost Reduction Strategies (15-30% documented savings) * Inventory Management and Vendor Optimization * KPI Development and Performance Tracking PROVEN RESULTS: * Operations Team Lead: 25% delay reduction, 150K+ cost savings * Operations Manager: 30% waste reduction, 20% inventory growth, 800K+ revenue * Planning Engineer: 15% reliability improvement in aerospace projects * PMP Certified | Master's degrees in Project Management and Information Systems TOOLS: Primavera P6, MS Project, Power BI, SQL, ERP Systems, Value Stream Mapping, Risk Management BEST FOR: - Process optimization and efficiency audits - Supply chain restructuring - Cost reduction initiatives - Operations consulting - Project management

Complex transformations rarely fail because the strategy is wrong. They fail because ownership is unclear, decisions are slow, teams are misaligned and the organisation cannot translate ambition into execution. I help senior leaders fix that. I am a Senior Change and Transformation Consultant with 10+ years of experience across Amazon, Dolby, high-growth professional services businesses, technology, media, manufacturing and the public sector. Clients bring me in when they need an experienced person to step into a complex or ambiguous environment, understand what is really happening and create the structure needed to move forward. My work typically includes: ● Change and transformation strategy ● Target operating model and organisational design ● Programme mobilisation and PMO leadership ● Governance, decision rights and executive reporting ● Stakeholder engagement and change adoption ● Process redesign and operational excellence ● Portfolio prioritisation and delivery planning ● Performance frameworks, KPIs and business intelligence Recent engagements have included shaping the operating model and programme governance of a rapidly growing professional services group; supporting a global technology transformation at Dolby; leading PMO activity for an international sustainability programme and advising businesses on commercial strategy and operational performance. I do more than giving you recommendations. I work closely with leadership teams to turn those recommendations into practical governance, clear ownership, manageable delivery plans and ways of working that teams can actually sustain. Depending on the situation, I can: ● Diagnose why a transformation or programme is not progressing ● Design or strengthen an operating model ● Establish programme governance, forums and decision-making structures ● Mobilise a PMO or bring control to an existing transformation ● Clarify roles, responsibilities, dependencies and priorities ● Build executive-level reporting and performance frameworks ● Lead stakeholder engagement, communications and adoption planning ● Create practical roadmaps that connect strategy with execution ● Provide senior, independent support to executives and programme leaders My approach is structured, direct and highly collaborative. I ask the difficult questions, simplify complexity and stay close enough to delivery to ensure that good ideas become tangible outcomes. My background in data, commercial strategy and continuous improvement also means that I do not treat change as a standalone communications exercise. I connect people, processes, governance, technology and performance. Alongside my consulting experience, I have: ● Led EMEA pricing and research programmes at Amazon Prime Video ● Delivered analytics and operational transformation across international organisations ● Designed PMOs, governance models, dashboards and executive reporting ● Worked across multinational, cross-functional and highly technical environments ● Written the book 'Business Intelligence Essentials You Always Wanted to Know' ● Been recognised as a 'TechWomen100 winner' ● Earned Lean Six Sigma Green Belt and continuous-improvement credentials I am best suited to strategic assignments where the challenge is important, the environment is complex and the client needs someone who can operate independently while building trust across the organisation. Typical engagements include transformation discovery, operating-model design, PMO mobilisation, programme recovery, change leadership and fractional transformation support.

Biola is an expert- vetted (top 1% freelancer on Upwork) Management Consultant specialising in digital transformation projects with about a decade of experience. She has deep expertise in business analysis, strategy, business process optimisation, data analysis and visualization. She has worked with top global organisations across several industries including; financial services, healthcare, pharmaceutical, and FMCG. Biola prioritises her customer's satisfaction and ensures all work is done to the highest quality and standards. She has worked with several Fortune 500 companies and SMES and has undertaken several business analysis and process optimisation roles. Biola has excellent excel and data analytics skills and strong attention to detail. Biola has a Masters Degree in Supply Chain and Logistics Management from the University of Warwick achieved with distinction. Services offered include: ✳Business Analysis and Strategy✳ - Organisational design - Business process mining, modelling & engineering - Requirement gathering & analysis - Research ✳Management Consulting ✳ - Specialising in business operations, procurement, and IT consultation - Business change, project management, strategy - Deliverables such as reports, policies ✳Project Management ✳ - Agile & Waterfall Project Management - Risk and Issue Management - Reporting and Escalation ✳Data Science and Analytics ✳ - Data analysis and testing - Data design and visualisation - Data extraction / ETL - Data mining and Management Biola has worked across industries, sectors and client types from fortune 500 companies to SMEs and starts- ups and public sector. She is able to leverage the skills across industries and tailor and transfer the learnings to other industries and sectors. ⚜ Testimonials from clients ⚜ Jo Mcdowall at ISS - "Biola joined ISS to work on an exciting procurement transformation project and quickly proved herself invaluable to the team. Never afraid to share constructive thoughts and opinions, Biola’s independent yet collaborative approach is much valued in this role. Her continuous improvement philosophy means she is always curious and determined to improve process, which makes her a great asset when a team is moving quick - she adapts well, is very autonomous and highly trustworthy. Biola has delivered in the area of supplier engagement, supplier training, platform problem solving and internal stakeholder management and I cannot recommend her highly enough. She’s really been thrown in at the deep end in this transformation project, and has continued to impress"