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Are inefficient systems, scattered tools and manual processes slowing your business down? Most growing businesses reach a point where spreadsheets, disconnected apps and ad-hoc workflows start costing real time and money. I help small to medium size businesses replace that chaos with clear, scalable operational systems that are built to fit the way you actually work. As a ClickUp Qualified Solutions Partner (the highest recognition available for ClickUp Consultants, evaluated directly by ClickUp's own team) on top of being a ClickUp Verified Expert, with 15+ years of experience in business systems, operations and project management, I don't just set up tools. I design end-to-end operational systems that give your team clarity, accountability and room to grow. I am Monday Certified Expert as well. ⭐️What I Build For You: 🔧Custom ClickUp & Systems Architecture Workspaces designed around your actual business, not copy-paste templates. Multi-space structures, custom workflows, dashboards and reporting built for your team's reality. 🔧Workflow Automation & Integrations Automate approvals, handoffs, onboarding, and reporting using ClickUp-native automations plus Make and Zapier. I also integrate with tools like QuickBooks, Xero, DocuSign, Pipedrive and Slack, so your entire operation runs from one connected hub. 🔧Process Optimisation & SOPs I map your existing workflows, eliminate bottlenecks, and document clear Standard Operating Procedures so your team knows exactly what to do without chasing you for answers. 🔧Team Training & Onboarding Your system only works if your team uses it. I design adoption plans and run hands-on training for remote, hybrid, and in-office teams so ClickUp becomes second nature, fast. 🔧Ongoing Support & Optimisation Many clients keep me on retainer to evolve their systems as the business grows, troubleshoot issues, and continuously improve performance. ⭐️What my Clients Achieved working with Me: 👥SYDRC: Replaced Excel and legacy CRM tools with 11 custom boards, automated workflows and mirrored data, saving 20+ hours per week and unlocking advanced analytics 👥Vikings Manufacturing: Integrated systems with QuickBooks and DocuSign, used AI-powered data extraction to eliminate manual admin and reduce errors across the operation 👥BraveHope Partners: Built an automated client journey system with master dashboards giving leadership real-time visibility across the entire organisation 👥Financial Advisory Client: Streamlined disconnected workflows into one automated system, resulting in 30% cost reduction and measurable sales growth 🌟What My Clients Say: "Working with Hina is a pleasure. She understood my needs and carried out the work in a timely manner. She also provided weekly updates to make sure the communication was ongoing. I would give her more than a 10 if I could." - Vanessa Besack, Founder, BraveHope Partners "I recently had the pleasure of working with Hina and I must say, the service provided was nothing short of exceptional. From start to finish, Hina went above and beyond to ensure that all my needs were met and that the entire process was as smooth and stress-free as possible. The level of professionalism and expertise Hina demonstrated was truly impressive. She took the time to understand our specific requirements, offering tailored advice and innovative solutions that far exceeded my expectations." - Abdi Ali, Director, SYDRC "Dealing with messy workflows used to cost me time and money. Hina analysed my business and recommended tools that automated tasks and improved visibility. Now, everything is streamlined, I've cut costs by 30%, and my sales are up! She is great for any business owner wanting to simplify and grow." CEO, Financial Advisory Client ⭐️Why Clients Choose Me: ✅ ClickUp Qualified Solutions Partner - elite-level certification, rigorously evaluated by ClickUp's own team. ✅ Monday Certified Partner with cross-platform expertise across Asana, Jira, Pipedrive and Zoho. ✅ Strategic-first approach - I understand your business before recommending or building anything. ✅ Full-stack systems thinking - connecting your CRM, project management, finance and communication tools into one coherent operation. ✅ Master's in Software Project Management, ITIL certified. ✅ Long-term partner mindset, many clients stay with me more on retainer. Ready to turn your operations into a system that runs without you chasing everything? Let's start with a conversation about where you are and where you want to be.

Strategy consultant (ex-Bain & Company), working with Fortune Global 500 and top private equity clients across various industries on critical issues in business strategy, organisations and operations. Proven track record of strong analytical skills, pragmatic thinking and the ability to present complex ideas to C-level executives. Energetic and entrepreneurial, with degrees from the University of Cambridge and the University of St Andrews.

Biola is an expert- vetted (top 1% freelancer on Upwork) Management Consultant specialising in digital transformation projects with about a decade of experience. She has deep expertise in business analysis, strategy, business process optimisation, data analysis and visualization. She has worked with top global organisations across several industries including; financial services, healthcare, pharmaceutical, and FMCG. Biola prioritises her customer's satisfaction and ensures all work is done to the highest quality and standards. She has worked with several Fortune 500 companies and SMES and has undertaken several business analysis and process optimisation roles. Biola has excellent excel and data analytics skills and strong attention to detail. Biola has a Masters Degree in Supply Chain and Logistics Management from the University of Warwick achieved with distinction. Services offered include: ✳Business Analysis and Strategy✳ - Organisational design - Business process mining, modelling & engineering - Requirement gathering & analysis - Research ✳Management Consulting ✳ - Specialising in business operations, procurement, and IT consultation - Business change, project management, strategy - Deliverables such as reports, policies ✳Project Management ✳ - Agile & Waterfall Project Management - Risk and Issue Management - Reporting and Escalation ✳Data Science and Analytics ✳ - Data analysis and testing - Data design and visualisation - Data extraction / ETL - Data mining and Management Biola has worked across industries, sectors and client types from fortune 500 companies to SMEs and starts- ups and public sector. She is able to leverage the skills across industries and tailor and transfer the learnings to other industries and sectors. ⚜ Testimonials from clients ⚜ Jo Mcdowall at ISS - "Biola joined ISS to work on an exciting procurement transformation project and quickly proved herself invaluable to the team. Never afraid to share constructive thoughts and opinions, Biola’s independent yet collaborative approach is much valued in this role. Her continuous improvement philosophy means she is always curious and determined to improve process, which makes her a great asset when a team is moving quick - she adapts well, is very autonomous and highly trustworthy. Biola has delivered in the area of supplier engagement, supplier training, platform problem solving and internal stakeholder management and I cannot recommend her highly enough. She’s really been thrown in at the deep end in this transformation project, and has continued to impress"

I help businesses turn complex sustainability requirements into practical plans, strategies and deliverables they can actually use. I'm an award-winning sustainability consultant with more than 20 years' experience working with global brands, SMEs and start-ups across the UK, Europe, US and Australasia. Before founding GB Sustainability, I held senior corporate responsibility roles with ALDI in the UK and Australia, worked in responsible retail at The Co-operative Group, and gained earlier experience in sustainability consultancy. My work includes carbon footprints, Scope 3, Net Zero and Carbon Reduction Plans, EPR and packaging compliance, B Corp, sustainability strategy and ESG assessments. I also work across materiality, stakeholder engagement, responsible sourcing, circular economy, sustainability reporting and sustainability communications. Whether you need to understand a new requirement, assess where your business currently stands or build a practical roadmap, I can help you work out what matters and what to do next. Clients typically bring me in when they need to: • Understand a complex sustainability requirement or problem; • Assess where their business currently stands; • Develop a practical sustainability, carbon or Net Zero strategy; • Turn data and analysis into a clear roadmap or deliverable; or • Get an experienced independent perspective on sustainability work. Having worked both inside major businesses and as an independent consultant, I understand the technical side of sustainability as well as the practical realities of implementing it inside a business. I work independently, communicate clearly and focus on producing practical work that helps clients make better decisions and move forward. If you have a sustainability challenge and aren't yet sure what the right approach looks like, send me a message and tell me what you're trying to achieve.

About You need clear thinking and fast results. That’s where I come in. I’m an economist and strategist with 6+ years advising senior leaders across UK Government, including Cabinet Ministers and the Prime Minister’s Office. I now help companies, investors, and founders make sense of complex markets, identify growth opportunities, and communicate with impact. What I do best Strategy & Market Insights – I analyse new sectors, spot trends early, and turn research into clear direction for your business. Policy & Regulatory Advisory – I translate complex regulations into simple, practical advice that supports your commercial goals. Research & Writing – I produce investor-ready reports, crisp executive briefings, and compelling market narratives. Project Delivery & Stakeholder Management – I coordinate moving parts, meet tight deadlines, and make decisions easy. Why clients choose me I’ve advised top decision-makers at the highest level of government: I know how to communicate clearly, fast, and confidently. I blend strategic depth with creative problem-solving: ideal for teams that need smart analysis and usable insight. I treat every project like it’s my own: responsive, reliable, and always polished. If you need clarity, insight, and action, let’s talk!

Operations & Executive Consultant, Business Analyst, Product Manager & Business Management Consultant with 15+ years leading £50k–£100m projects in finance, healthcare, SaaS, retail, public sector. Strategy, GTM, BPMN, SOPs - clarity that ships. I help organisations gain clarity fast - working as an Operations & Executive Consultant, Business Analyst, Product Manager, Project Manager, Business Management & Operations specialist, Business Management Consultant, Management Consultant, and Business Manager. I deliver strategy, GTM structure, and predictable delivery. I blend strategy with hands-on execution: process mapping, process improvement, business systems, SOPs, and delivery frameworks - covering business process design, operational alignment, GTM readiness, and product delivery. As a Leadership Coach and Executive Coach, I help founders and managers strengthen leadership, communication, and process ownership. As an IT Startup Guide, I support enterprises and startups with roadmaps, business plans, GTM strategies, and SOPs that scale. 🎯 What I actually do - Operations & Executive Consulting - operating models, C-level advisory, scale-readiness - Business Analyst, IT Business Analyst & Business Management Consultant work - Product Manager - discovery, roadmap delivery, user stories, stakeholder alignment - Business management, business operations & strategy execution - Process mapping, business process redesign, BPMN diagrams & business systems optimisation - SOP creation, GTM plans, operating models & organisational workflows - Project Manager across Agile & Waterfall - full lifecycle - Leadership development as a Leadership Coach, Executive Coach & Executive Consultant - Digital transformation guidance as an IT Startup Guide - Operations support as a Business Manager, Operations Manager & Operations Consultant - Executive Virtual Assistance for founders and C-level - UX/Service design, roadmap planning, requirement analysis & documentation - Cross-functional team leadership (2–10 people, onshore/offshore) ⚙️ How I deliver - Turn strategy into execution with frameworks, processes & GTM steps - Rebuild business processes end-to-end for predictable delivery - Map requirements into BRDs, HLD/LLD, SOPs, user stories & playbooks - Redesign business systems & operations for cross-team alignment - Drive product delivery as a Product Manager — discovery to launch - Guide teams as a Leadership Coach, Executive Consultant & operational partner - Advise early-stage teams as an IT Startup Guide - Hands-on ownership as a Senior Project Manager, Business Analyst & Operations Consultant 🌍 Industries Tech, finance, healthcare, energy, education, government, retail, eCommerce, SaaS, pharmaceuticals, logistics - £50k pilots to £100m digital programmes across UK, US, EU, Africa & Asia. 🏆 Highlights - 174 global digital launches supporting $3.6bn in revenue - Operational redesigns for global enterprises as a Business Manager, Executive Consultant & Operations Consultant - SOPs, BCDR documentation & compliance frameworks for regulated sectors - Transformation reviews for AstraZeneca, BP & HMCTS - Founders and CTOs supported as IT Startup Guide, Product Manager & strategic operations partner 💡 Why clients choose me I combine multiple senior roles that companies usually hire separately: Executive Consultant, Operations Consultant, Operations Manager, Business Management, Business Manager, Business Analyst, IT Business Analyst, Data Analyst, Product Manager, Project Manager, Online Business Manager, Business Management Consultant, Management Consultant, Content Writer, Executive Assistant, Virtual Assistant, Executive Virtual Assistant, Leadership Coach, Life Coach, Executive Coach, Career Coach, IT Startup Guide - plus a Strategy, GTM, BPMN, SOPs, roadmap delivery, operating models, business process design,requirements, user stories, process improvement, stakeholder management, leadership training & capability building expert across finance, healthcare, SaaS, retail & public sector.