Hire the Best Intercom Specialists in London, UK

I am a CRM and Customer Support Specialist with 6+ years of proven experience in HubSpot, Zoho, Salesforce, and other CRM platforms. My expertise lies in optimizing customer journeys, enhancing client satisfaction, and driving business growth through effective relationship management and seamless support delivery. ✨ Over the years, I have successfully managed high-value and VIP accounts, ensuring that every interaction is professional, efficient, and customer-focused. 🔑 Key Expertise: 🔹 CRM Management (HubSpot, Zoho, Salesforce): Skilled in implementing, customizing, and maintaining CRMs to ensure accurate data management, smooth workflows, and actionable insights. 🔹 Customer Support & Retention: Proficient in handling live chat, email, and escalations with a focus on improving retention, satisfaction, and loyalty. 🔹 Client Relationship Management: Strong track record in building and nurturing long-term client partnerships, resolving complex issues, and delivering tailored solutions. 🔹 Data Accuracy & Compliance: Experienced in organizing and safeguarding client records while maintaining confidentiality and ensuring compliance. 🔹 Communication & Problem-Solving: Adept at active listening, conflict resolution, and delivering outcome-driven solutions that enhance customer experience. I am detail-oriented, reliable, and results-driven, with the ability to work as a Customer Support Executive, CRM Administrator, or Virtual Assistant. My goal is to help businesses streamline customer operations, boost satisfaction, and build long-term loyalty. 🚀 Let’s connect to unlock the full potential of your CRM and customer support systems.

Here’s who i am: I love my work and always give my best to my clients.I consider myself a fast learner and an excellent team player. I know AI is the new trend, but I prefer to minimize its use in my work because it feels less authentic so most people can sense it. In my opinion, AI often feels like speaking to a chatbot and we all know how often we ask to speak to a real agent. With that said, I use AI, but as tool and not the lead. So, If you’re looking for a Virtual Assistant who doesn’t just complete tasks but builds systems, eliminates errors, and keeps your operations running with precision, you’ve found the right person. With over 5 years of experience, 8,000+ Upwork hours, and 90+ satisfied clients, I bring a proven track record of discipline, accuracy, and operational excellence. I specialise in supporting executives, property managers, agencies, and project teams with high‑stakes administrative work where consistency and attention to detail truly matter. 💼 Core Skills & Expertise ✔ Virtual Assistance & Administrative Support ✔ Email Management & Inbox Zero Systems ✔ Customer Service (Live Chat, Phone, Email) ✔ Lead Generation & Cold Calling ✔ Project Coordination (Asana, Trello, ClickUp) ✔ Advanced Google Sheets & Excel (Formulas, Automation) ✔ GoHighLevel (GHL) CRM Setup, Automation & Pipeline Management ✔ Workflow Optimisation & SOP Development ✔ CRM Management & Data Organisation ✔ Document Preparation & Data Entry 🧠 GoHighLevel (GHL) Expertise I help clients streamline operations and maintain clean, high‑performing pipelines using GHL. My skills include: • Building automations, triggers, and workflows • Managing pipelines, opportunities, and lead stages • Creating forms, surveys, and booking calendars • Setting up email/SMS campaigns • Cleaning and organising CRM data • Creating dashboards and performance tracking • Integrating GHL with external tools for seamless operations Whether you run a coaching business, real estate operation, agency, or service‑based company, I ensure your GHL system supports your revenue goals. My last client said I’m the best in the world at finding the tiny discrepancies everyone else ignores and that’s exactly the level of precision I bring to every task. 📍 Time Zone & Availability My established working hours are 8AM – 9PM Gmt This is my normal routine, but I am always willing to adjust it according to my client needs 🎓 Professional Credentials • Msc International Business • Certified Management Consultant (CMC) • Chartered Financial Analyst (CFA) These credentials strengthen my analytical, financial, and strategic approach to administrative work. ✨ Upwork Highlights ⭐ 80+ satisfied clients 📈 90%+ Job Success Score 🏆 Top Rated Freelancer ⏱️ 8,000+ hours worked 💬 Client Feedback "She was very communicative and followed directions. Look forward to sending her more job postings as they come up!" If you want a Virtual Assistant who brings structure, accuracy, and proactive problem‑solving to your operations with strong GHL, Xero, Asana, and Google Sheets expertise I’d love to support your team and help you scale with confidence. Let’s build something exceptional together.

☎️ Free Consultation, just message me directly. Top-Rated & Expert-Vetted Consultant: ✅ I’ve generated 1000% ROAS, $115k in sales in 1.5 months, and 30k leads and app installs at under £2 each. ✅ I work with all major ad platforms: Facebook & Instagram (Meta), Google, Youtube, TikTok, LinkedIn, Pinterest, Snapchat, and more. ✅ With lots of case studies in industries like SaaS, eLearning, eCommerce, D2C brands, local businesses, tech startups, education, courses, and many more. ⭐⭐⭐⭐⭐ “[Lukas] has not only built up an enormous knowledge in the field of FB/IG and Google Ads. His work has SAVED US A GOOD FIVE-FIGURE SUM [...] Lukas is now our standard solution when we need outstanding advertising campaigns.” _____ Hi, I’m Lukas. A top-rated strategist & consultant. Plus working under me is a media team including a designer & a copywriter. Together, we help businesses drive up customer acquisition & ROI through TAILORED, EXPERT-LED paid ad campaigns & funnels. Our goal? …is for YOU to wake up to a PREDICTABLE & SCALABLE flow of LEADS & SALES… …knowing that EVERY DOLLAR you spend is bringing in MULTIPLE dollars back. ⭐⭐⭐⭐⭐ “Lukas has been able to quickly set up the campaigns, running tests, and optimization showing results beyond expectations. ROAS TARGETS WERE MET AT A SPEED.” | WHAT WE DO DIFFERENTLY & HOW YOU BENEFIT: 🚨Unlike a typical agency focused just on execution… As a consultancy, we bring a STRATEGIC, EXPERT-LED APPROACH to EACH PROJECT. We ensure TAILORED SOLUTIONS, NOT GENERIC IMPLEMENTATIONS. 🚨 Expect… ✅ Customised, Data-Driven Approach: From building high-converting LANDING PAGES to running the AD CAMPAIGNS with constant A/B TESTING, crafting professional DESIGNS, writing compelling COPY & follow-up EMAIL SEQUENCES. All these fine-tuned to get you MORE RESULTS. ✅ Real Returns: We craft OPTIMISED CAMPAIGNS that have driven 1000% ROAS. MORE PROFIT to right back into expanding your business. ✅ Targeted Lead Generation: We drive LEAD COSTS DOWN, proven by over 30k leads at under £2 each or 5,082 software trials at $7 each. For you? That means MORE LEADS & SALES WITHOUT WASTED AD SPEND. ☎️ Message me for a free consultation. Let’s talk “ROI-driven” strategy. ⭐⭐⭐⭐⭐ “Lukas has been a TOP NOTCH SOCIAL MEDIA SPECIALIST and has helped me set up, MANAGE AND OPTIMISE LARGE SCALE AND COMPLEX SOCIAL MEDIA CAMPAIGNS. Lukas is also able to make VALUABLE INSIGHTS via deep-diving reports and analytics.” | WHY US FOR YOUR ADS NEEDS? ✅ PROVEN RESULTS: Our strategies have reduced costs by 60%-80% and driven $115k revenue in 1.5 months. Take a look at our track record: EXTENSIVE CASE STUDIES across VARIOUS NICHES with campaigns that have succeeded in the Americas, Europe, Asia, Australia & beyond. Thanks to my… ✅ REAL EXPERTISE: We cover every aspect of advertising on ALL major platforms. Our areas include PPC ✔️Facebook Ads ✔️LinkedIn Ads ✔️Youtube Ads ✔️Google Ads ✔️TikTok Ads ✔️ Paid Advertising ✔️Ad Design ✔️Copywriting ✔️Landing Pages ✔️ Marketing Automation ✔️ Performance Marketing ✔️ Conversion Optimisation ✔️ User Acquisition ✔️ Social Media Marketing ✔️ A/B Testing ✔️ Ad Campaign Management ✔️ Google Adwords ✔️We’ve got it all covered, so you can FOCUS on your business. ✅ A TRUE PARTNERSHIP: Choose us as your long-term GROWTH PARTNER. Together, we’ll aim to DRIVE RESULTS for YEARS to come. ☎️ See how we can help. Message me to discuss your project. | JOIN THE RANKS OF HAPPY CLIENTS ⭐⭐⭐⭐⭐ “Lukas is incredible. Hands down ONE OF THE BEST FB AD STRATEGIST AND CONSULTANTS I've had the pleasure to work with.” ⭐⭐⭐⭐⭐ “Over the last 18 months, LUKAS HELPED US BUILD OUT MULTIPLE SALES FUNNELS for our different products AND WAS THEN ABLE TO SEND A LARGE NUMBER OF LEADS INTO THOSE FUNNELS - AT A VERY LOW COST PER LEAD - through his paid advertising efforts.” ⭐⭐⭐⭐⭐ “[Lukas] has not only built up an enormous knowledge in the field of FB/IG and Google Ads [...] HIS WORK HAS SAVED US A GOOD FIVE-FIGURE SUM and he is still afraid that he underperforms in our eyes :D LUKAS IS NOW OUR STANDARD SOLUTION WHEN WE NEED OUTSTANDING ADVERTISING CAMPAIGNS.” ☎️ Yes, we NEED to chat. Message me & let’s talk “ROI-driven” strategy. ____ P.S. We work on a monthly retainer basis – the pricing depends on your ad spend & the specific services you need. 1️⃣ We'll usually start with a free consultation. 2️⃣ We’ll audit your ad account & strategise a multi-stage campaign & funnel. 4️⃣ We’ll design the landing pages, create ads, write the copy, and set up email sequences. 5️⃣ We’ll continuously optimise your campaigns. 6️⃣ We’ll scale your ad results on search, social media & all the major platforms. P.P.S. We work remotely and independently. NO micro-managing needed ⛔ With that said… If you’re ready to see REAL GROWTH with an EXPERT who VALUES RESULTS as much as you do… ☎️ Message me & let’s talk “ROI-driven” strategy.

With over a decade of hands-on experience in customer support, I specialize in optimizing support operations and leveraging automation to streamline processes. My expertise lies in building and managing support teams from the ground up, ensuring efficiency and excellence in service delivery. I excel at implementing CRM & Automation tools to drive scalability and consistency in support operations, saving time and resources while enhancing overall customer satisfaction. Collaborating cross-functionally, I have a proven track record of achieving organizational objectives through efficient and effective support strategies. If you're looking to enhance your operations through automation and drive exceptional customer experiences, let's connect. Together, we can elevate your business to new heights.

I’m passionate about combining Data Engineering, AI & Dashboards Design Science to help people make great decisions. Through thoughtful design, including UI & UX, and precise data analysis, I connect how data looks with how it works. With over six years of experience in behavioral data analysis and storytelling, I’ve consistently delivered impactful solutions. Recently, I’ve received over 50 ⭐️⭐️⭐️⭐️⭐️ ratings for my work in data visualization. My expertise is in Data Engineering, Analysis, Visualization, Storytelling, and Infographics. I focus on promoting a data-driven culture in companies around the world by upholding the principles of Graphical Excellence, as championed by Tufte. My motto is - data never lies. 🤘 SORRY FOR THE LONG TEXT BELOW, BUT I NEED THIS SECTION OF MY PROFILE TO HELP ME STAND OUT ON UPWORK. ✌️😃🤷‍♂️ Here's a list of my preferred tools, categorized by their respective functions: Dashboarding: Power BI ( including pbiviz), powerbi Looker, Looker BI, Looker Enterprise, Looker Pro, Google Data Studio, Looker Data Studio, Tableau, ThoughtSpot (Thought Spot), Metabase, Domo Dashboards (domo com), Superset Apache, Plotly, Plotly Dash, Plotly Dash Enterprise, Dash Enterprise, D3.js, Aesthetic dashboards TOP Niche Expertise: Ecommerce: shopify, bigcommerce Construction (buildertrend, builder trend) Hyros, triple whale Stripe, Rebilly, Chargebee GA4 (Google Analytics 4), Bullhorn, Sage, Microsoft Dynamics CRM (BI graphs), Exact com/ Exact ERP, Multi-Tenant BI Solution / Multi-Tenant Dashboards, AI ( Artificial Intelligence, A.I.). Data Warehousing: Google BigQuery, Amazon Redshift, Redshift Snowflake, Microsoft Azure Synapse Analytics, Data Modeling: dbt (Data Build Tool), SQL Server Data Tools (SSDT), Python. Additional tags: SSRS report, Data Analysis Expressions (DAX), Revenue Operations, Microsoft Azure SQL Server, web3, business intelligence, Software as a service (SaaS), Microsoft Graph API, coaching, data science, Microsoft Power BI, Looker Studio, Excel, Tableau Alteryx, Inc.Database, Data Analysis, Google Analytics, Dashboard, Data Analysis, A/B Testing, Data Visualization, Google Analytics, Marketing Analytics, Analytics, API Integration, JavaScript, Tableau, Microsoft Excel, Python, Data Analysis, Data Science, Statistics, Business Intelligence, PowerBI, Training & Development, API integration, Customer Relationship Management (CRm), CRM, Zoho CRM, API Integration Digital Mapping, AnyLogic, Looker Studio, Data Visualization, App Store, BigQuery, Marketing Analytics, Ad analytics, CRM, prometheus io, Microsoft Graph API, SAP, SAP Analytics, sap analytics cloud, Oracle BI, multi-tenant, multi-tenant Dashboards, multi-tenancy, Microsoft Power Apps, Power Query, LookML, IBM Cognos Analytics, SaaS, SEMrush, Python, Supermetrics, NetSuite, Oracle NetSuite, Qlik Sense, QlikView, Gaming, Behavioral analytics, events analytics, ETL Pipeline, quantitative analyst, quantitative analytics, Bullhorn, pbiviz, LMS, MicroStrategy, Micro Strategy, construction, eNPS, NPS, green energy, Excel, Hadoop, Thoughtspot, AI, artificial intelligence, KPIs, data science, behavior, Spark, Hadoop, Python, Zoho, Problem-Solving Abilities, Strong analytical skills, NetSuite, NS, Sisense, Cognos, Power apps, Powerapps, Amazon Quicksight, QuickSight, IBM Z platform, Cognos, DB2, Luzmo, CRMA, CRMA Analytics Salesforce, Holistics io, Holistic io, Loki, Prometheus, BI meta-data management, Microsoft Power BI Data Visualization, Oracle, Sigma, Sigma Computing, US, USA, PL/SQL, Oracle PL/SQL, dbt, looker ML, construction, Archdesk, Archdesk ERP, Apache Airflow, Flask, Django, Docker, Apache Spark, SAP Crystal Reports, Open AI, ChatGPT, Chat GPT, AWS, Claude, Bedrock, Paycor, BambooHR, Workday, Zenefits, ClickUp, AI, Artificial intelligence, ClickHouse, Click House, ROAS, ROMI, Domo, Gooddata, Good Data, Omni, Omni Analytics, Oracle Hyperion, power bi embedded, embedded analytics, databox, Row Zero, local LLM deployment, LLM (large language model), filevine, data lake, data warehouse, hubspot, Knowi, Fivetran, Airbyte, CDP, Bayesian Analysis, Predictive Analytics, Dremio, Apache Ozone, Looker Core, Copilot, Tibco Spotfire, React, AI/LLM, charts io, PostgreSQL, React.js, AI-driven, Python, healthcare, gooddata, good data, NetSuite Commerce, NetSuite, Domo, OpenAI, power apps, Interactive Data Visualization, Data Visualization Framework, looker ml, observable, UX/UI design, Xero, QuickBooks, Intuit, Sage, RevOps, revenue operations, Power BI, Microsoft Power BI, Tableau, google analytics, GA4, looker studio, shopify, triple whale, Buildertrend, Go High Level, GoHighLevel, dashboards design, ThoughtSpot, SaaS, Spotfire, Power BI Report Server, flourish, copiliot studio, Palantir, Palantir Foundry, Palantir Gotham, Palantir Apollo, Workday Adaptive Planning, Snowflake Native App, revops, australia, Forward Deployed Engineer (FDE), AI automation

Hello! I’m malik muhammad haris, a dedicated and experienced Customer Support Specialist with a strong background in chat, email, and inbound call support. I bring the professionalism and efficiency of a BPO environment, paired with a personalized, human-first approach to customer care. With hands-on experience handling customer inquiries across eCommerce, real estate, SaaS, and service industries, I’ve helped businesses build trust, resolve issues, and deliver 5-star support experiences. ✨ What I Can Offer You: • 💬 Live Chat & Email Support – Fast, friendly, and effective communication • ☎️ Inbound Call Handling – Clear, confident, and empathetic phone support • 📦 Order Management – Processing, tracking, returns, and product queries • 🧾 CRM & Ticketing Tools – Zendesk, Freshdesk, Gorgias, Intercom, HubSpot • 📞 Call & Communication Tools – Aircall, RingCentral, Zoom, Google Voice • 🔧 Problem Solving & Escalation – Calm under pressure, solution-oriented • 📊 Reporting & Feedback – Identify trends and suggest workflow improvements 🌟 Why Clients Work with Me: • ✅ Reliable & Detail-Oriented • ✨ Fluent in English with strong written and spoken skills • 🕐 Flexible Availability (Weekdays, Weekends, Evenings) • 🤝 Client-Focused & Results-Driven • 💻 Tech-Savvy & Quick Learner • 🔄 BPO-Style Process Efficiency with a Human Touch Whether you're a growing startup, an eCommerce brand, or an established company needing dependable customer support—I'm here to help you scale with confidence and keep your customers happy. Let’s connect and provide world-class support for your business!